Control-panel messages. HP 3600, 3600 n, CP3505 dtn, 3000, 3000 dtn, 3600 dn, 3600 dtn, 3800 n, 3800 dn, 3800 dtn
Reklama
Reklama
Control-panel messages
Control-panel message
10.32.00 UNAUTHORIZED SUPPLY
Unauthorized supply in use alternates with
For help press
Description
A new, non-HP supply has been installed.
This message appears until an HP supply is installed or you press .
10.92.YY CARTRIDGES NOT ENGAGED The print cartridges are not engaged correctly.
YY Description:
00 Black
01 Cyan
02 Magenta
03 Yellow
Recommended action
If you believe that you purchased an
HP supply, go to www.hp.com/go/ anticounterfeit .
Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty.
To continue printing, press . The first pending print job will be cancelled.
1.
Open and then close the front door.
2.
Make sure all the print cartridges are seated correctly.
3.
Turn the printer off and then on.
4.
Inspect each cartridge lock-lever (on the right side). Open the front door and remove all cartridges and the
ETB. Then use the ETB holder on the right side to move the lock-levers up and down. Replace the cartridge lock if it is broken.
5.
Inspect the right side cam. This piece controls the movement of the cartridge engagement arm, the cartridge shutters, and the OPC drive. You can inspect this piece without taking off the covers by wiggling the white rod arm on the right side of the ETB. If it moves easily, the part is broken and should be replaced.
6.
Inspect the ribbon cables. Folded or damaged ribbon cables can cause a short that generates an error.
7.
Inspect the cartridge guide rails to see if any are damaged.
8.
Upgrade the DC controller firmware.
9.
Clean the contacts on the memorycontroller PCA.
10.
Verify that contact is being made with the E-label PCA on the print cartridge.
Replace the print cartridge if the Elabel PCA is missing.
11.
On the DC controller, make sure that connectors J1022 and J1023 are seated correctly. On the driver PCA, make sure that connectors J201 and
J401 are seated correctly.
12.
Check the gears on the print-cartridge drive motors. Replace defective motors.
176 Chapter 6 Troubleshooting ENWW
Control-panel message
10.94.YY REMOVE SHIPPING LOCKS
FROM ALL CARTRIDGES
10.XX.YY SUPPLY MEMORY ERROR
For help press
11.XX INTERNAL CLOCK ERROR alternates with
To continue press
13.01.00 JAM IN TRAY 1 alternates with
Clear jam then press
Description
If all the shipping locks have been removed, the problem might be with the connectors on the DC controller.
The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.
XX Description:
00 e-label memory error
YY Description:
00 Black
01 Cyan
02 Magenta
03 Yellow
Recommended action
1.
Remove all the print cartridges and check for orange shipping locks at each end of each cartridge. Remove any that remain.
2.
Reinstall the print cartridges.
3.
On the DC controller, make sure that connector J1020 is seated correctly
4.
Replace the DC controller.
1.
Open the front door.
2.
Remove the print cartridges, and then reinstall them.
3.
Close the front door.
4.
Turn the printer off and then on.
5.
Clean the memory controller PCB contacts to the memory tag if they are dirty.
6.
Replace the memory controller PCB if necessary.
7.
Replace the DC controller PCB if necessary.
Turn the printer off and then on.
If the error persists, replace the formatter.
The printer's internal clock is not working correctly. Printing can continue, but you are prompted to set the date and time each time you turn the printer on.
XX Description:
01 Dead clock battery
02 Dead real-time clock
A page is jammed in the multipurpose tray.
The printer attempted to feed paper from tray 1 (MP tray), but the leading edge did not get to the top-of-page sensor in time.
1.
Verify that tray 2 is fully inserted into the engine. A portion of the tray 1 paper path dips into tray 2.
2.
For media greater than 120 g/m 2 , verify that the media-type settings in the control panel and driver are set to
Cardstock. This enables the special mode that applies additional force for feeding heavier media. This printer is not capable of handling media heavier than 176 g/m 2 .
3.
If media is not loaded in tray 1 but an error is displayed, check the MP tray paper-present sensor by pressing the sensor and releasing it. If it springs back, it is operating properly; if it does not spring back, check the spring for the sensor.
ENWW Control-panel messages 177
Control-panel message
13.01.00 JAM IN TRAY 2 alternates with
Clear jam then press
13.01.00 JAM IN TRAY 3 alternates with
Clear jam then press
Description
A page is jammed in tray 2. The printer attempted to feed paper from tray 2 (main cassette), but the leading edge did not get to the top-of-page sensor in time.
A page is jammed in the multipurpose tray or tray 3. The printer attempted to feed paper from tray 3 (optional tray), but the leading edge did not get to the top-of-page sensor in time.
Recommended action
4.
Check the registration flap for proper orientation; it should pivot freely to allow paper to feed from tray 2 or tray
1/3.
5.
Inspect ribbing (where accessible). If it is damaged, replace it.
1.
Check the registration flap for proper orientation; it should pivot freely to allow paper to feed from tray 2 or tray
1/3.
2.
Check the T2 pick roller lock mechanism.
3.
If using OHT, Label, or 120 g/m 2 media, follow restricted loading procedures (only 50 sheets of OHT/
Label media or 100 sheets of 120 g/m 2 media may be loaded at one time).
The lift plate springs are not stiff enough to handle greater quantities.
4.
Verify that the media basis weight does not exceed 120 g/m 2 . If it does, run media from tray 1.
5.
Inspect the paper-length adjustment guide and verify that it is set correctly.
6.
Inspect the tray 2 paper-present sensor to make sure it is not stuck in the up position. Rotate the sensor upward and release; if it drops without hesitation, it is operating properly.
1.
Verify that tray 2 is fully inserted into the engine. A portion of the tray 3 paper path is in tray 2.
2.
Verify that the pick roller is installed correctly.
3.
If using OHT, Label, or 120 g/m 2 media, follow restricted loading procedures (only 100 sheets of OHT/
Label media or 200 sheets of 120 g/m 2 media may be loaded at one time).
The lift plate springs are not stiff enough to handle greater quantities.
4.
Inspect the tray 3 paper-present sensor to make sure it is not stuck in the up position. Rotate the sensor upward and release; if it drops without hesitation, it is operating properly.
178 Chapter 6 Troubleshooting ENWW
Control-panel message
13.05.00 JAM INSIDE FRONT DOOR alternates with
For help press
13.06.00 FUSER JAM INSIDE TOP COVER alternates with
For help press
Description
A jam has occurred inside the front door.
The printer fed a sheet of paper from one of the trays and the paper made it to the topof-page sensor in time. However, the paper did not subsequently reach the fuser paperdelivery sensor in time.
Recommended action
1.
Inspect the PIU for damage. This is a delay jam; although the paper stopped in the fuser, the root cause is more likely a paper feed/pickup issue.
A jam has occurred in the fuser. The printer fed a sheet of paper from one of the trays and it made it to the top-of-page sensor in time. However, the paper did not reach the fuser paper-delivery sensor in time.
2.
Inspect the fuser for pressure-roll cover damage.
1.
Look for media in the fuser.
2.
Remove curled sheets in the output bin. Curled sheets can cause jams, especially if using light media (less than 75 g/m 2 ).
3.
For duplex engines, inspect the duplex diverter for proper orientation. If the duplex diverter is stuck in the down position, inspect the torsion spring on the left side of the diverter. It the diverter is operating sluggishly, replace it.
13.10.00 JAM INSIDE TOP COVER alternates with
For help press
13.12.00 DUPLEX PATH JAM FRONT
DOOR alternates with
4.
Inspect the fuser for pressure-rollcover damage.
A page is jammed underneath the top cover. The printer fed a sheet of paper from one of the trays and the paper made it to the duplex switchback sensor in time.
However, the paper remained there too long.
Open the top cover and remove any jammed media. Inspect the duplex switchback sensor for proper operation.
Push the sensor flag and release it; it should spring back.
A jam has occurred in the duplex output area inside the front door.
Open the front door and clear the jam.
For help press
13.20.00 FUSER JAM INSIDE TOP COVER alternates with
During a checking-printer cycle, the printer detected the presence of paper at the fuser paper-delivery sensor.
For help press
13.20.00 FUSER JAM INSIDE TOP COVER alternates with
During a checking-printer cycle, the printer detected the presence of paper at the duplex switchback sensor.
For help press
13.20.00 JAM INSIDE FRONT DOOR During a checking-printer cycle, the printer detected the presence of paper at the paper-loop sensor.
1.
Remove the fuser and look for media.
2.
Inspect the fuser paper-delivery sensor for proper orientation.
1.
Open the top cover and look for the presence of media in the duplex paper path.
2.
Inspect the sensor for proper orientation.
1.
Open the front door and look for media.
2.
Inspect the paper-loop sensor for proper orientation.
3.
If no paper is present, the root cause is more likely a PIU issue. Inspect the
PIU registration shutter for proper operation.
ENWW Control-panel messages 179
Control-panel message Description Recommended action
13.20.00 PAPER PATH JAM FRONT DOOR alternates with
For help press
A page is jammed in the paper path. During a checking-printer cycle, the printer detected the presence of paper at either the top-of-page sensor or the MP-tray-mediaposition sensor.
1.
Inspect the T2 pick-roller left-cam retention claw.
2.
Inspect the TOP sensor for proper orientation.
3.
Inspect the MP-tray-media-position sensor for proper orientation (HP CLJ
3600/3800/CP3505 only).
4.
If no paper is present, the root cause is more likely a PIU issue. Inspect the
PIU registration shutter for proper operation.
1.
Press to continue printing.
20 INSUFFICIENT MEMORY alternates with
The printer has received more data from the computer than fits in available memory.
NOTE: Data will be lost.
For help press
To continue press
2.
Reduce the complexity of the print job to avoid this error.
3.
Adding memory to the printer might accommodate printing of more complex pages.
22 EIO X BUFFER OVERFLOW alternates with
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers with an EIO device only
Press to continue printing.
NOTE: Data will be lost.
To continue press The printer EIO card in slot X has overflowed its I/O buffer during a busy state.
22 EMBEDDED I/O BUFFER OVERFLOW For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
Press to continue printing.
NOTE: Data will be lost.
22 PARALLEL I/O BUFFER OVERFLOW alternates with
The embedded HP Jetdirect print server buffer has overflowed during a busy state.
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
Press to continue printing.
NOTE: Data will be lost.
The printer parallel buffer has overflowed during a busy state.
To continue press
22 SERIAL I/O BUFFER OVERFLOW alternates with
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers with an EIO device only
Press to continue printing.
NOTE: Data will be lost.
To continue press The printer serial buffer has overflowed during a busy state.
22 USB I/O BUFFER OVERFLOW The printer USB buffer has overflowed during a busy state.
Press to continue printing.
alternates with
NOTE: Data will be lost.
To continue press
40 BAD SERIAL TRANSMISSION alternates with
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only.
Press to continue printing.
180 Chapter 6 Troubleshooting ENWW
Control-panel message
To continue press
40 EIO X BAD TRANSMISSION alternates with
To continue press
40 EMBEDDED I/O BAD TRANSMISSION alternates with
To continue press
41.3 UNEXPECTED SIZE IN TRAY X alternates with
LOAD TRAY X <TYPE> <SIZE>
41.5 UNEXPECTED TYPE IN TRAY X alternates with
LOAD TRAY X <TYPE> <SIZE>
41.X ERROR alternates with
To continue press
49.XXXXX ERROR alternates with
To continue turn off then on
Description
A serial data error (parity, framing, or line overrun) occurred while the printer was receiving data.
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers with an EIO device only
The connection with the card in the EIO slot has broken.
The connection with the HP Jetdirect embedded print server has broken.
Recommended action
NOTE:
Press to continue printing.
NOTE:
Data will be lost.
Data will be lost.
Press to continue printing.
Media is loaded that is longer or shorter in the feed direction than the size configured for the tray.
The printer senses a different media type from what is configured in the tray.
A printer error has occurred.
X Description:
2 Beam-detected misprint error
A critical firmware error has occurred.
1.
Press to print from a different tray.
2.
To print from the current tray, load the tray with the size and type indicated.
Ensure that all trays are configured correctly before printing again.
1.
Press to print from a different tray.
2.
To print from the current tray, load the tray with the size and type indicated.
3.
If the paper pickup has been replaced, perform a media-sensor calibration
(see the instructions at the end of the
Pickup-and-feed assembly on page 113
1.
section).
Ensure that all trays are configured correctly before printing again.
Press to continue or press for more information.
2.
If the message persists after exiting the help, turn the printer off and then on.
1.
Turn the printer off and then on.
2.
Try printing a job from a different program. If the job prints, try printing a different file from the original program.
If the message appears only with a certain program or print job, contact the software vendor for assistance.
3.
If the message persists with different programs and print jobs, disconnect all of the printer cables that connect to the network or the computer.
4.
Turn the printer off.
ENWW Control-panel messages 181
Control-panel message
50.X FUSER ERROR
For help press
182 Chapter 6 Troubleshooting
Description Recommended action
5.
Remove all memory DIMMs or thirdparty DIMMs from the printer. (Do not remove the firmware DIMM in the lower slot J1).
6.
Remove the printer EIO card.
7.
Turn the printer on.
8.
If the error does not persist, install each DIMM and EIO device one at a time. Turn the printer off and then on again after installing each device.
9.
Replace DIMMs and EIO devices as necessary.
10.
Reconnect all of the printer cables.
11.
If the error persists, replace the firmware DIMM.
12.
Replace the formatter and calibrate the printer.
A fuser error has occurred.
X Description:
1 Low fuser temperature
WARNING!
The fuser is hot.
Turn the printer off an allow it to cool for approximately 10 minutes before removing the fuser.
2 Fuser-warmup service 50.1 Error:
3 High fuser temperature 1.
Verify the fuser is installed correctly and fully seated.
4 Faulty fuser
7 Fuser pressure release mechanism failure
2.
Check that connector J6007 on the fuser is seated correctly. Replace the connector as necessary.
8 Low fuser temperature (subthermistor)
3.
Turn off the printer.
9 High fuser temperature (subthermistor)
4.
Remove the fuser.
5.
If there is no conduction in the main thermistor, measure the resistance between fuser connectors J6007LA-1 and J6007LA-3. If the resistance is not
100 kohms to 3 Mohms, replace the fuser.
6.
If there is no conduction in the fuser heater, measure the resistance between fuser connectors
J6007LAF-1 and J6007-2. If the resistance is not 5 ohms to 1 kohms
(100 to 127 V) or 20 ohms to 1 kohms
(220 to 240 V), replace the fuser.
7.
Upgrade the DC controller firmware.
8.
Replace the DC controller PCA.
ENWW
Control-panel message Description
ENWW
Recommended action
50.2 Error:
1.
Verify the fuser is installed correctly and fully seated.
2.
Check that connector J6007 on the fuser is seated correctly. Replace the connector as necessary.
3.
Turn off the printer.
4.
Remove the fuser.
5.
If there is no conduction in the subthermistor, measure the resistance between fuser connectors J6007LA-2 and J6007LA-3. If the resistance is not
100 kohms to 3 Mohms, replace the fuser.
6.
If there is no conduction in the fuser heater, measure the resistance between fuser connectors
J6007LAF-1 and J6007-2. If the resistance is not 5 ohms to 1 kohms
(100 to 127 V) or 20 ohms to 1 kohms
(220 to 240 V), replace the fuser.
7.
Replace the DC controller PCA.
50.3 Error:
1.
Verify the fuser is installed correctly and fully seated.
2.
Check that connector J6007 on the fuser is seated correctly. Replace the connector as necessary.
3.
Turn off the printer.
4.
Remove the fuser.
5.
Measure the resistance between fuser connectors J6007LA-1 and
J6007LA-3. If the resistance is not 100 kohms to 3 Mohms, replace the fuser.
6.
Upgrade the DC controller firmware.
7.
Replace the DC controller PCA.
50.4 Error:
1.
Improve the power supply if the power supply frequency is not 40 to 70 Hz.
2.
Verify that the proper fuser mode is set (especially for envelope printing).
Control-panel messages 183
Control-panel message Description
184 Chapter 6 Troubleshooting
Recommended action
3.
Replace the low-voltage power-supply
PCA.
4.
Replace the DC controller PCA.
50.7 Error:
1.
Verify the fuser is installed correctly and fully seated.
2.
Check that fuser connector J705, fuser motor connector J5008, and driver PCA connector J213 are seated correctly.
3.
Replace the fuser drive assembly.
4.
Replace the DC controller PCA.
50.8 Error:
1.
Verify the fuser is installed correctly and fully seated.
2.
Check that connector J6007 on the fuser is seated correctly. Replace the connector as necessary.
3.
Turn off the printer.
4.
Remove the fuser.
5.
If there is no conduction in the subthermistor, measure the resistance between fuser connectors J6007LA-1 and J6007LA-3. If the resistance is not
100 kohms to 3 Mohms, replace the fuser.
6.
If there is no conduction in the fuser heater, measure the resistance between fuser connectors
J6007LAF-1 and J6007-2. If the resistance is not 5 ohms to 1 kohms
(100 to 127 V) or 20 ohms to 1 kohms
(220 to 240 V), replace the fuser.
7.
Upgrade the DC controller firmware.
8.
Replace the DC controller PCA.
50.9 Error:
1.
Verify the fuser is installed correctly and fully seated.
2.
Check that connector J6007 on the fuser is seated correctly. Replace the connector as necessary.
3.
Turn off the printer.
4.
Remove the fuser.
ENWW
Control-panel message
51.XY ERROR alternates with
To continue turn off then on
53.10.01 ERROR UNSUPPORTED RAM
53.XY.ZZ
alternates with
CHECK RAM DIMM SLOT
54.XX ERROR
55.XX.YY DC CONTROLLER ERROR alternates with
To continue turn off then on
Description
A printer error has occurred.
X Description:
2 laser
Y Description:
0 Black
1 Cyan
2 Yellow
3 Magenta
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
Recommended action
5.
Measure the resistance between fuser connectors J6007LA-2 and
J6007LA-3. If the resistance is not 100 kohms to 3 Mohms, replace the fuser.
6.
Replace the DC controller PCA.
1.
4.
5.
Press to continue.
2.
If the message persists, turn the printer off and then on.
3.
Reseat DC controller connectors
J1010, J1012, and J1021.
Replace the flat cable.
Replace the DC controller PCB as necessary.
Install a supported DIMM.
The memory DIMM is not a supported
DIMM.
For the HP Color LaserJet 3600 Series printer only
A printer error has occurred.
1.
Turn the printer off and then on.
2.
If the message persists, replace the
DIMM.
An error has occurred with one of the tonerlevel sensors.
XX Description:
15 Yellow
3.
Replace the formatter.
1.
Make sure that connector J1020 on the DC controller is seated correctly.
2.
Replace the DC controller.
16 Magenta
17 Cyan
18 Black
A communication error between the DC controller and the formatter has occurred.
1.
Turn the printer off.
2.
Reconnect the connector between the
DC controller and the formatter.
3.
Verify that the formatter is seated correctly.
4.
Replace the formatter.
ENWW Control-panel messages 185
Control-panel message
57.XX PRINTER ERROR alternates with
To continue turn off then on
59.30 ERROR
59.40 ERROR
59.50 ERROR
59.60 ERROR
59.51 ERROR
59.61 ERROR
59.52 ERROR
59.62 ERROR
Description
A printer fan error has occurred.
XX Description:
04 Main fan
06 Duplex fan
An error occurred with the fuser motor during startup or rotation.
An error occurred with the black printcartridge drive motor during startup or rotation.
An error occurred with the cyan printcartridge drive motor during startup or rotation.
An error occurred with the magenta printcartridge drive motor during startup or rotation.
Recommended action
57.04 Error:
1.
Check that connector J1008 on the
DC controller is seated correctly.
2.
Replace the fan.
3.
Replace the DC controller.
57.06 Error:
1.
Check that connectors J802, J823, and J850 on the duplex-driver PCA are seated correctly.
2.
Replace the fan.
3.
Replace the duplex-driver PCA.
1.
Check that connectors J5008 on the fuser motor and J213 on the driver
PCA are seated correctly.
2.
Replace the fuser.
3.
Replace the DC controller.
1.
Check that connectors J5006 on the black print-cartridge drive motor and
J208 on the driver PCA are seated correctly.
2.
Replace the black print-cartridge drive motor.
3.
Replace the driver PCA.
1.
Check that connectors J5004 on the cyan print-cartridge drive motor and
J207 on the driver PCA are seated correctly.
2.
Replace the cyan print-cartridge drive motor.
3.
Replace the driver PCA.
1.
Check that connectors J5003 on the magenta print-cartridge drive motor and J207 on the driver PCA are seated correctly.
2.
Replace the magenta print-cartridge drive motor.
3.
Replace the driver PCA.
186 Chapter 6 Troubleshooting ENWW
Control-panel message
59.53 ERROR
59.63 ERROR
59.90 ERROR
59.A0 ERROR
59.C0 ERROR
59.F0 ERROR
ENWW
Description
An error occurred with the yellow printcartridge drive motor during startup or rotation.
An error occurred with the ETB motor during startup or rotation.
An error occurred with the developing separation-drive assembly.
The transfer rollers in the ETB are not engaged.
Recommended action
1.
Check that connectors J5005 on the yellow print-cartridge drive motor and
J208 on the driver PCA are seated correctly.
2.
Replace the yellow print-cartridge drive motor.
3.
Replace the driver PCA.
1.
Check that connectors J5002 on the
ETB motor and J206 on the driver
PCA are seated correctly.
2.
Replace the ETB.
3.
Replace the driver PCA.
1.
If the main drive assembly has been removed for service repair, verify that the main drive assembly is calibrated correctly.
2.
Check that the following connectors on the driver PCA are seated correctly: J403, J405, J213.
3.
Check that connector J1020 on the
DC controller is seated correctly.
4.
Check that connector J5008 on the fuser motor is seated correctly.
5.
Replace the developing separationdrive assembly.
6.
If the developing separation drive assembly has been replaced and the error still occurs, calibrate the developing separation drive assembly.
1.
Check that the following connectors on the driver PCA are seated correctly:
J5002 on the ETB motor
J5011 on the transfer-roller separation solenoid
J206 on the driver PCA
J1019 on the DC controller
2.
Replace the ETB motor.
3.
Replace solenoid SL5011.
4.
Upgrade the DC controller firmware.
5.
Replace the ETB.
6.
Replace the high-voltage power supply PCA.
Control-panel messages 187
Control-panel message
62 NO SYSTEM
64 ERROR
For help press alternates with
To continue turn off then on
68.X PERMANENT STORAGE FULL alternates with
To continue press
Description
No system was found.
68.X PERMANENT STORAGE WRITE FAIL alternates with
A nonvolatile storage device is full. Press
to clear the message. Printing can continue, but unexpected behavior could result.
To continue press
68.X STORAGE ERROR SETTINGS
CHANGED alternates with
To continue press
79.XXXX ERROR alternates with
To continue turn off then on
8X.YYYY EIO ERROR
For the HP Color LaserJet 3600 Series printers only
A scan buffer error has occurred.
A nonvolatile storage device is full. Press
to clear the message. Printing can continue, but unexpected behavior could result.
X Description:
0 Onboard NVRAM
1 Removable disk (flash or hard)
X Description:
0 Onboard NVRAM
1 Removable disk
One or more printer settings that were saved in the nonvolatile storage device are invalid and have been reset to the factory default. Press to clear the message.
Printing can continue, but unexpected behavior could result.
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
A critical hardware error has occurred.
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
The EIO accessory card has encountered a critical error.
Recommended action
1.
Turn the printer off and then on.
2.
Reseat the firmware DIMM. Make sure that it is in slot 1 (the bottom slot).
3.
Download new firmware.
4.
Replace the firmware DIMM.
1.
2.
3.
Turn the printer off and then on.
Replace the firmware DIMM.
Replace the formatter PCB.
1.
Press to continue.
2.
For 68.0 errors, turn the printer off and then on.
3.
If the error persists, perform an
NVRAM initialization.
4.
For 68.1 errors, use the HP Web
Jetadmin software to delete files from the disk drive.
1.
Press to continue.
2.
For 68.0 errors, turn the printer off and then on.
3.
If the error persists, perform an
NVRAM initialization.
4.
For 68.1 errors, use the HP Web
Jetadmin software to delete files from the disk drive.
1.
Press to continue.
2.
Turn the printer off and then on.
3.
Check the printer settings to determine which settings have been changed.
1.
Turn the printer off and then on.
2.
Reseat the firmware DIMM.
3.
Reseat the formatter PCB.
4.
Replace the firmware DIMM.
5.
Replace the formatter PCB.
1.
Turn the printer off and then on.
2.
Reseat the EIO card.
3.
Replace the EIO card.
188 Chapter 6 Troubleshooting ENWW
Control-panel message Description
8X.YYYY EMBEDDED JETDIRECT ERROR The HP Jetdirect embedded print server has encountered a critical error.
<Date> <Time>
To change press
The printer has an internal clock that tracks the date and time. You are prompted to set the correct date and time the first time you turn on the printer.
To skip, press STOP
Access Denied MENUS LOCKED
ACTION NOT CURRENTLY AVAILABLE
FOR TRAY X alternates with
Because the printer administrator has enabled the control-panel security mechanism, you cannot modify controlpanel settings. The message disappears after a few seconds, and the printer returns to READY or BUSY state.
You are trying to set duplex registration for a tray that is configured for ANY SIZE or
ANY CUSTOM. Duplex registration is not available when the tray size is set to either of these settings.
Tray size cannot be ANY SIZE/ANY
CUSTOM
BAD DUPLEXER CONNECTION alternates with
The duplexer is not installed correctly.
To continue turn off then on
Calibrating...
Canceling... <JOB NAME>
Checking paper path
Checking printer
CHOSEN PERSONALITY NOT
AVAILABLE alternates with
Recommended action
Turn the printer off and then on.
Press to change the date and time.
Press Stop to skip this step. You can set the date and time later by using the
SYSTEM SETUP menu.
Contact the printer administrator to change settings.
Perform a cold reset to clear passwords.
Change the size setting for the tray.
1.
Check that connector J850 is seated correctly.
2.
Check that the connectors to the duplex-driver PCA are seated correctly.
3.
Replace the duplex-drive PCA.
Upgrade the DC controller firmware.
No action necessary.
The printer is calibrating.
For the HP Color LaserJet 3600 Series printers only
The printer is in the process of canceling a job. The message appears while the job is stopped, the paper path is flushed, and any remaining incoming data on the active data channel is received and discarded.
The engine is turning the rollers to check for possible jams.
The engine is performing an internal test.
The printer encountered a request for a personality that did not exist in the printer.
The job is cancelled and no pages are printed.
No action necessary.
No action necessary.
1.
Press to continue.
2.
Try a different driver.
To continue press
NOTE: For the HP Color
LaserJet 3600 Series printers, you must use HP JetReady 4.2, the driver that was specifically designed for these printers.
CLEANING DISK X% COMPLETE alternates with
DO NOT POWER OFF
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
The memory disk is being cleaned. This process might take up to an hour. During this time, no jobs can be printed.
Do not turn off the printer. Wait for the process to complete.
The printer automatically restarts at the end of the cleaning process.
ENWW Control-panel messages 189
Control-panel message Description
Cleaning...
Cleaning...Do not grab paper
Clearing event log
Clearing paper path
The printer is performing a cleaning cycle.
The printer is processing a cleaning page.
This message appears while the event log is cleared. The printer then returns to the
SERVICE menu.
The printer jammed or detected misplaced media. The printer is attempting to eject these pages automatically.
CLOSE TOP COVER AND FRONT DOOR If the top cover and front door are closed, the problem might be with the connections for the door-detection switch or the front door interlock lever.
CODE CRC ERROR
COLOR RFU FAILED
Creating...CLEANING PAGE
DATA RECEIVED alternates with
Ready
Duplexing... Do not grab paper
Event Log Empty
Recommended action
No action necessary.
No action necessary.
No action necessary.
No action necessary.
Close the top cover and front door.
1.
Make sure the top cover and front door are closed.
2.
Verify that the interlock lever is snapped in place and is not broken or missing.
3.
Verify that the following connectors are seated correctly:
On the driver PCA: connectors J201,
J202, and J203.
On the DC controller: connectors
J1022 and J1024.
4.
Replace the DC controller.
Reinstall the firmware.
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
An error has occurred during a firmware upgrade.
An error has occurred during a firmware upgrade.
The printer is generating a cleaning page.
The printer returns to the Ready state after the cleaning page is printed.
Reinstall the firmware.
The printer received data and is waiting for a form feed. When the printer receives another file, the message disappears.
The printer is paused.
During duplex printing, the paper emerges for a short time before it is pulled back into the printer.
SHOW EVENT LOG was selected from the control panel, and the event log is empty.
1.
Load the cleaning page into the multipurpose tray.
2.
Press Menu .
3.
Select PRINT QUALITY, and then press .
4.
Select PROCESS CLEANING PAGE, and then press .
If the printer is waiting for a form feed, press to continue.
If the printer is paused, press Stop to continue.
Do not pick up pages until they come to rest in the output bin.
No action necessary.
190 Chapter 6 Troubleshooting ENWW
Control-panel message
Genuine HP supplies installed
GENUINE HP SUPPLIES DESIGNED FOR
<PROD> alternates with
Description
A new HP cartridge has been installed. The printer returns to the Ready state after approximately 10 seconds.
This genuine HP supply was not designed for this printer and is not supported. The printer can print with this supply, but print quality might be affected.
Ready
Incorrect
INCORRECT <COLOR> CARTRIDGE alternates with
The PIN number is incorrect.
A color cartridge is installed in an incorrect slot.
Recommended action
No action necessary.
Replace this supply with a genuine
HP supply that is designed for this printer.
Contact the network administrator.
Press for help.
See
Replacing print cartridges on page 35
for more information.
For help press
INCORRECT SUPPLIES
For status press
INFLATE FAILURE
Initializing permanent storage
Initializing...
INSERT OR CLOSE TRAY X
Two or more print cartridges are installed in the incorrect slot.
Press and then press for help.
See
for more information.
Reinstall the firmware.
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
An error has occurred during a firmware upgrade.
This message appears when the printer is turned on to show that permanent storage is being initialized.
This message appears when the printer is turned on and begins initialization.
A tray is open and the printer is trying to print from another tray.
No action necessary.
No action necessary.
Close the tray indicated so that printing can continue.
INSTALL <COLOR> CARTRIDGE alternates with
For help press
INSTALL FUSER
For help press
The cartridge is either not installed or not correctly installed in the printer.
The fuser is either not installed or not correctly installed in the printer.
NOTE: Tray 2 must be correctly installed in order to print from the
MP tray.
1.
Inspect each cartridge lock-lever (on the right side). Open the front door and remove all cartridges and the
ETB. Then use the ETB holder on the right side to move the lock-levers up and down.
2.
Make sure all the print cartridges are seated correctly.
3.
Upgrade the DC controller firmware.
See
Replacing print cartridges on page 35
for more information.
1.
Press for help.
2.
Make sure that the fuser is completely seated in its slot.
ENWW Control-panel messages 191
Control-panel message
INSTALL SUPPLIES
For status press
INSUFFICIENT MEMORY TO LOAD
FONTS/DATA
LOAD TRAY X <TYPE> <SIZE> alternates with
For help press
LOAD TRAY X <TYPE> <SIZE> alternates with
To use another tray press
Loading program X alternates with
DO NOT POWER OFF
MANUALLY FEED <TYPE> <SIZE> alternates with
For help press
MANUALLY FEED <TYPE> <SIZE>
Description
Two or more cartridges are missing.
Recommended action
3.
Reseat the fuser.
4.
Turn the printer off and remove the fuser. Measure the resistance between the fuser connectors
J5013LA-2 (MAINTH) and J5013LA-1
(GND). If it is not within the range of
330k to 50k ohms (at ambient temperature), replace the fuser.
5.
Measure the resistance between the fuser connectors J5013L-2 (FSRH) and J5013L-1 (FSRN). If it is not within the range of 12 to 52 ohms (at ambient temperature), replace the fuser.
6.
Replace the DC controller PCB.
Install the missing cartridges.
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
This message alternates with the name of the storage device. The storage device does not have enough memory to load the fonts or other data.
Tray X is either empty or configured for a type and size other than that specified in the job. No other tray is available.
Press and then press for help.
See
Supply replacement guidelines on page 33 for more information.
Press the data.
to continue printing without using
To solve the problem, increase the amount of memory for the device. Press for more information.
Press for help.
Tray X is either empty or configured for a type and size other than that specified in the job.
Press for help, or press to print from another tray.
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
Programs and fonts can be stored on the printer file system and are loaded into RAM when the printer is turned on. The X specifies a sequence number indicating the current program being loaded.
The multipurpose tray is empty and no other tray is available.
No action necessary.
Load media into the multipurpose tray, and press to continue.
Press for help.
Media is in the multipurpose tray, but the print job requires a specific type and size that is not currently available.
Press for help.
to print from the tray, or press
192 Chapter 6 Troubleshooting ENWW
Control-panel message alternates with
To continue press
MANUALLY FEED <TYPE> <SIZE> alternates with
To use another tray press
MANUALLY FEED OUTPUT STACK alternates with
Then press to print second sides
MEM TEST FAILURE REPLACE DIMM 1
Description
No media is in the multipurpose tray, and a print job requires a specific type and size that is available in another tray.
Recommended action
Press to print from another tray, or press for help.
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
The memory DIMM has failed.
The printer is testing a solenoid.
Install a supported memory DIMM.
No action necessary.
Moving solenoid alternates with
To exit press STOP
NON HP SUPPLY IN USE alternates with
Ready
The first side of a manual 2-sided print job has been printed and the printer is paused until the output stack is reinserted.
Take the printed stack out of the output bin and reinsert it in the multipurpose tray to print the second side of the 2-sided print job. Press to continue.
NON HP SUPPLY INSTALLED alternates with
For help press
ORDER <COLOR> CARTRIDGE alternates with
Ready
ORDER SUPPLIES alternates with
Ready
The printer has detected that a non-
HP supply is currently installed but was pressed to override.
A new, non-HP supply has been installed.
This message appears until an HP supply is installed or you press .
The identified print cartridge is nearing the end of its useful life. The printer is ready and will print for the estimated number of pages indicated.
If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit .
Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty.
If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit .
Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty.
To continue printing, press .
Order the identified print cartridge. Printing will continue until REPLACE <COLOR>
CARTRIDGE appears.
NOTE: Estimated pages remaining is based on historical page coverage with this supply.
NOTE: To prevent this message from appearing, in the SYSTEM
SETUP menu, set ORDER AT to
0%.
More than one supply item is low.
1.
Press to identify which supplies should be ordered.
2.
Order the supplies. Printing can continue until REPLACE SUPPLIES appears.
ENWW Control-panel messages 193
Control-panel message
PERFORMING UPGRADE <X : YYY>%
COMPLETE alternates with
DO NOT POWER OFF
Performing... PAPER PATH TEST
PRINTING STOPPED
To continue press
Printing... CMYK SAMPLES
Printing... COLOR USAGE LOG
Printing... CONFIGURATION
Printing... DEMO PAGE
Printing... DIAGNOSTICS PAGE
Printing... EVENT LOG
Printing... FILE DIRECTORY
Printing... FONT LIST
Printing... MENU MAP
Description
A firmware upgrade is in process.
The printer is performing a paper-path test.
This message appears when a Print/Stop test runs and the time expires.
Recommended action
Press for help.
No action necessary. Do not turn off the printer.
No action necessary.
Press to continue printing.
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
The printer is generating the CMYK samples page and will return to the Ready state when the page is printed.
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
The printer is generating the color-usage log page and will return to the Ready state when the page is printed.
The printer is generating the configuration page and will return to the Ready state when the page is printed.
The printer is generating the demo page and will return to the Ready state when the page is printed.
The printer is generating the diagnostics page and will return to the Ready state when the page is printed.
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
The printer is generating the event log page and will return to the Ready state when the page is printed.
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
The printer is generating the mass-storagedirectory page and will return to the Ready state when the page is printed.
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
No action necessary.
No action necessary.
No action necessary.
No action necessary.
No action necessary.
No action necessary.
No action necessary.
No action necessary.
The printer is generating either the PCL or
PS personality typeface list and will return to the Ready state when the page is printed.
The printer is generating the printer menu map and will return to the Ready state when the page is printed.
No action necessary.
194 Chapter 6 Troubleshooting ENWW
Control-panel message
Printing... PQ troubleshooting
Printing... REGISTRATION PAGE
Printing... RGB SAMPLES
Printing... SUPPLIES STATUS
Printing... USAGE PAGE
Processing...
Processing... from tray <X>
RAM DISK DEVICE FAILURE alternates with
Ready
To clear press
RAM DISK FILE OPERATION FAILED alternates with
Ready
To clear press
RAM DISK FILE SYSTEM IS FULL alternates with
Ready
To clear press
RAM DISK IS WRITE PROTECTED alternates with
Ready
To clear press
Description Recommended action
The printer is generating the print-quality troubleshooting pages and will return to the
Ready state when the pages are printed.
The printer is generating the registration page and will return to the SET
REGISTRATION menu when the page is printed.
Follow the instructions on the printed pages.
Follow the instructions on the printed pages.
The printer is generating the RGB samples page and will return to the Ready state when the page is printed.
The printer is generating the supplies status page and will return to the Ready state when the page is printed.
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
No action necessary.
No action necessary.
No action necessary.
The printer is generating the usage page and will return to the online Ready state when the page is printed.
The printer is currently processing a job but is not yet picking pages. When the media begins to move, this message is replaced by a message that indicates the job status.
The printer is actively processing a job from the designated tray.
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
The RAM disk has failed.
No action necessary.
No action necessary.
1.
Printing can continue for jobs that do
2.
not require the RAM disk.
To clear this message, press .
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a nonexistent directory).
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
The printer received a PJL file system command to store something on the file system, but the file system is full.
1.
Printing can continue.
2.
To clear this message, press .
3.
If the message reappears, a problem might exist with the software program.
1.
Use HP Web Jetadmin software to delete files from the RAM disk memory and try again.
2.
To clear this message, press .
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
The file system is protected and no new files can be written to it.
1.
To enable writing to the RAM disk memory, use HP Web Jetadmin to turn off write protection.
2.
To clear this message, press .
ENWW Control-panel messages 195
Control-panel message
RAM DISK X Initializing alternates with
DO NOT POWER OFF
Receiving upgrade
Description
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
Recommended action
No action necessary.
The new RAM disk installed in slot X is initializing.
A firmware upgrade is in progress.
Do not turn the printer off until the printer returns to Ready.
The printer is performing a component test.
Remove all print cartridges.
After diagnostics are complete, reinstall all print cartridges.
REMOVE ALL PRINT CARTRIDGES alternates with
To exit press STOP key
REMOVE AT LEAST ONE PRINT
CARTRIDGE alternates with
To exit press STOP key
REPLACE <COLOR> CARTRIDGE (out) alternates with
For help press
The printer is performing a disable-cartridge check or component test.
Remove one print cartridge.
After the test is complete, reinstall the print cartridge.
REPLACE <COLOR> CARTRIDGE
(REPLACE SUPPLIES = STOP AT LOW) alternates with
To continue press .
REPLACE SUPPLIES alternates with
For status press
REPLACE SUPPLIES alternates with
To continue press
REPLACE SUPPLIES
Override in use alternates with
Ready
REPLACE SUPPLIES
Using black only
The print cartridge has reached its end of life. Printing will not continue until the cartridge is replaced.
The print cartridge is nearing the end of its useful life and the REPLACE SUPPLIES setting in SYSTEM SETUP is set to STOP
AT LOW. To override, press .
At least two print cartridges are out and need to be replaced.
More than one supply item is low, and the
REPLACE SUPPLIES setting in SYSTEM
SETUP is set to STOP AT LOW.
At least one print cartridge is out, but printing is continuing. Print-quality problems might occur.
1.
Press Menu and navigate to the
SUPPLIES STATUS menu to identify which supplies should be ordered.
2.
Order the supplies.
3.
Press to continue printing.
1.
Press to identify which supplies should be ordered.
2.
Order the identified supplies.
At least one color print cartridge is out.
Printing can continue, but only the black cartridge is being used.
Press for help.
Or, if the cartridge is new:
1.
Replace the memory controller PCB.
2.
Replace the DC controller PCB.
1.
Order the print cartridge.
2.
1.
Press to identify which supplies
2.
1.
Press help.
to continue, or press for should be replaced.
Press for help.
Press to identify which supplies should be ordered.
2.
Order the identified supplies.
196 Chapter 6 Troubleshooting ENWW
Control-panel message Description alternates with
Ready
Request accepted please wait
Resend upgrade
Restoring factory settings
Restoring...
The printer has accepted a request to print an internal page, but the current job must finish printing before the internal page will print.
The firmware upgrade was not successful.
The printer is restoring factory settings.
The printer is restoring settings.
RESTRICTED FROM PRINTING IN COLOR For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only alternates with
Ready
HP Color LaserJet 3000: The printer is set to print in black only, but the job is in color.
HP Color LaserJet 3800 and CP3505: The message appears when the printer is set to
COLOR IF ALLOWED and permissions do not exist to print in color.
RFU LOAD ERROR
Rotating <COLOR> motor
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
An error has occurred during a firmware upgrade.
A component test is in progress; the component selected is <color> Cartridge
motor.
alternates with
To exit press STOP key
Rotating motor alternates with
The printer is testing a motor.
To exit press STOP key
SANITIZING DISK X% COMPLETE alternates with
DO NOT POWER OFF
Setting saved
SIZE MISMATCH IN TRAY X alternates with
Ready
Sleep mode on
STANDARD TOP BIN FULL
Recommended action
No action necessary.
Attempt the upgrade again.
No action necessary.
No action necessary.
HP Color LaserJet 3000: Enable color printing on the SYSTEM SETUP menu. Set
RESTRICT COLOR USE to ENABLE
COLOR.
HP Color LaserJet 3800 and CP3505: Ask the network administrator to set the user or program permissions for color printing.
Reinstall the firmware.
Press
Press
Stop
Stop
to stop this test.
to stop this test.
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
The memory disk is being sanitized. This process might take up to an hour. During this time, no jobs can be printed.
A menu selection has been saved.
The tray is loaded with a media size that is different from the size for which the tray is configured. Printing can continue from other trays, but not from this one.
No action necessary.
1.
Make sure the media guides are adjusted correctly.
The printer is in the sleep mode. Any button press or data received clears the sleep mode.
The output bin is full. Printing cannot continue.
Do not turn off the printer. Wait for the process to complete.
The printer automatically restarts at the end of the sanitation process.
2.
On the PAPER HANDLING menu, configure the tray for the correct size.
No action necessary. The printer automatically exits sleep mode.
Empty the output bin. Printing resumes automatically. If the message persists, inspect the delivery-tray paper-full sensor.
ENWW Control-panel messages 197
Control-panel message alternates with
Remove all paper from bin
To return to Ready press the STOP key
TRAY X <TYPE> <SIZE> alternates with
To change size or type press
TRAY X EMPTY <TYPE> <SIZE> alternates with
Ready
TRAY X OPEN
For help press alternates with
Ready
TRAY X OPEN OR EMPTY alternates with
Ready
TYPE MISMATCH IN TRAY X alternates with
Ready
Unauthorized supply in use alternates with
Ready
Description
The printer has paused.
The printer is reporting the current configuration of tray X.
Tray 3 is empty, but the current print job does not require this tray.
The tray is open, but printing can continue.
trays.
NOTE: If tray 2 is open, printing
cannot continue.
The tray is open or empty, but the current print job does not require this tray.
The tray is loaded with a media type that is different from the type for which the tray is configured. Printing can continue from other
Recommended action
Press Stop to resume printing.
No action necessary.
Press
Press
to clear the message.
to change the type or size.
Fill the tray. The message indicates the type and size of media for which the tray is currently configured.
Close the tray.
Close or fill the tray.
On the PAPER HANDLING menu, configure the tray for the correct type.
USB ACCESSORY ERROR
USB Storage <X> initializing
USB STORAGE <X> NOT FUNCTIONAL
The printer has detected that a non-HP supply is currently installed and was pressed to override.
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
The printer has detected too much current on the USB storage accessory.
If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit .
Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty.
1.
Turn the printer off.
2.
Remove the USB storage accessory.
3.
Replace the USB storage accessory.
4.
Turn the printer on.
No action necessary.
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
The USB storage device is initializing.
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
The USB storage device is not working.
Replace the USB storage device.
198 Chapter 6 Troubleshooting ENWW
Control-panel message
USB STORAGE DEVICE FAILURE alternates with
Ready
Description
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
The USB storage device has failed.
Recommended action
1.
Printing can continue for jobs that do not require the storage device.
To clear press
2.
To remove this message from the display, press .
3.
If the message persists, turn the printer off, remove and re-install the storage device, and then turn the printer on.
4.
If the message persists, replace the storage device.
1.
Printing can continue.
USB STORAGE FILE OPERATION FAILED For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only alternates with
Ready
To clear press
The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a nonexistent directory).
USB STORAGE FILE SYSTEM IS FULL For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only alternates with
Ready
To clear press
USB STORAGE IS WRITE PROTECTED alternates with
Ready
The printer received a PJL file system command that attempted to store something on the file system but was unsuccessful because the file system is full.
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
The file system is protected and no new files can be written to it.
2.
2.
To remove this message from the display, press .
3.
If the message reappears, a problem might exist in the software program.
1.
Use HP Web Jetadmin software to delete files from the storage device, and then try again.
To clear this message, press .
1.
To enable writing to the storage device, use HP Web Jetadmin to turn off write protection.
2.
To clear this message, turn the printer off and then on.
To clear press
USB STORAGE X REMOVED
USE TRAY X <TYPE> <SIZE>
For the HP Color LaserJet 3000, 3800, and
CP3505 Series printers only
The USB storage accessory was removed while the printer was turned on.
The printer is offering a selection of alternative media to use for the print job.
1.
Turn the printer off.
2.
To continue using the USB storage accessory, reinstall it.
3.
Turn the printer on.
1.
Use and to highlight a different size or type, and then press
to select the size or type.
2.
Press to return to the previous size or type.
ENWW Control-panel messages 199
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