Your IntelliTrack application contains a database that stores your data and all data transactions. It is located on a PC or network server. In IntelliTrack v8.x applications, the database is managed by SQL Server or SQL Express.

During application installation, SQL login is set and your IntelliTrack database is created. To verify database creation and connection, you must know your SQL Login information (including server name and/or instance) and your IntelliTrack database name.

IntelliTrack

Database

The database is created during application installation. When you use the database that is created during application installation, it is automatically given a name. The default database name for each application is found in the table below.

TABLE 20. Default Names of Application Databases

Application

Check In-Out

Fixed Assets

Inventory

Stockroom

Package Track

WMS

ISRP

Default Database Name

DATACHE80

DATAFIE80

DATAINE80

DATASTE80

PTSQL80

WMS80

ISRP80

SQL Server

Logon

Information

During application installation, the default logon information for SQL

Server is set as username “sa” and password IntelliTrack#2008. You are able to change the database name and SQL Server logon information.

However, for SQL 2008, a strong password is required. For more informa-

tion on the SQL login password requirements, see “SQL Server 2008 Login

Strong Password Requirements” on page 264

for more information.

SQL Server 2008 Login Strong Password Requirements

The default IntelliTrack password for SQL Server 2008 login is

IntelliTrack#2008. It is set during application installation. It is a strong password. If you want to use another password for SQL login, be aware

264

Testing the

Database

Connection via the UDL

File

Appendix A

Database Maintenance that it must be a strong password. A strong password meets the following requirements:

•

Can’t contain the account name or part of the account name in it.

Must be at least 8 characters long.

•

Must contain characters from at least 3 of the following 4 categories:

Latin uppercase (A-Z)

Latin lowercase (a-z)

Base 10 digits (0-9)

Non-alphanumeric characters such as exclamation point (!), dollar sign ($), number sign (#), or percent (%)

In order for you to successfully startup and run your IntelliTrack application, the database must be attached to your application. If your IntelliTrack application cannot find its database, it will not startup or run. The database connection is managed through SQL Server and encompasses three main components: server name, server log on information, and database name.

You are able to verify your database connection from the DATA.UDL file that is located in the IntelliTrack program folder. By default, the Intelli-

Track application program folder is installed on the computer’s C drive.

The table below shows the default path for each of IntelliTrack’s applications. The DATA.UDL file is found in this directory.

TABLE 21. IntelliTrack Application Folder Location: 32-bit System

IntelliTrack

Application Default Folder Location

Check In-

Out

C:\Program Files\IntelliTrack\DMS\Check In

Out\8.1

Fixed

Assets

Inventory

Stockroom

C:\Program Files\IntelliTrack\DMS\Fixed Assets\8.1

C:\Program Files\IntelliTrack\DMS\Inventory\8.1

C:\Program Files\IntelliTrack\DMS\Stockroom\8.1

Package

Track

WMS

ISRP

C:\Program Files\IntelliTrack\DMS\Package

Track\8.1

C:\Program Files\IntelliTrack\WMS

C:\Program Files\IntelliTrack\ISRP

265

NTELLI

RACK

ISRP

8.1

User Manual

TABLE 22. IntelliTrack Application Folder Location: 64-bit System

IntelliTrack

Application Default Folder Location

Check In-

Out

C:\Program Files (x86)\IntelliTrack\DMS\Check In

Out\8.1

Fixed

Assets

Inventory

C:\Program Files (x86)\IntelliTrack\DMS\Fixed

Assets\8.1

C:\Program Files (x86)\IntelliTrack\DMS\Inventory\8.1

Stockroom

Package

Track

WMS

ISRP

C:\Program Files (x86)\IntelliTrack\DMS\Stockroom\8.1

C:\Program Files (x86)\IntelliTrack\DMS\Package

Track\8.1

C:\Program Files (x86)\IntelliTrack\WMS

C:\Program Files (x86)\IntelliTrack\ISRP

The screen example below shows the DATA.UDL file in the Check In-Out folder on a 32-bit system.

266

Appendix A

Database Maintenance

Database Connection Test Example

You are able to easily test your IntelliTrack application’s database connection by using the DATA.UDL file. In this example, the Check In-Out database connection is tested by using the DATA.UDL file. You may test any

IntelliTrack application’s database connection in the same way.

Go to the IntelliTrack Check In-Out program folder. By default it is installed on C:\Program Files\Intelli-

Track\DMS\Check In Out\8.1. Locate the DATA.UDL file.

Select the DATA.UDL file and then double-click it.

The Data Link Properties screen appears. The Data Link Properties screen shows the database information that is currently stored by the application, including the server name, server logon information (username and password), and the database name on the server. Generally, this information is set during product installation.

267

NTELLI

RACK

ISRP

8.1

User Manual

To test the server and database connection for Check In-Out, select the

Test Connection button in the Data Link Properties screen.

If the database is properly setup and connected to Check In-Out, the following message appears: Test Connection Succeeded. This means that the application can find the database and connect to it; and when you open Check In-Out, the information found in this database will be included in the application forms, history, and reports.

268

Appendix A

Database Maintenance

If the test connection fails, it is usually because the database cannot be located or the server name or logon information is wrong. If this is the case, the database may not have been created during installation, or the name is different than the one entered. Or, the server connection information to the database is entered incorrectly. We suggest that you contact your network administrator for help in determining this database connection information for the Check In-Out application.

Connecting to the Database with SQL

Server

Management

Studio

SQL Server or SQL Express is an application that manages and runs your

IntelliTrack database. (If you do not have a full version of SQL Server on your system, IntelliTrack application installation will run and install SQL

Express.) Part of the SQL Server and SQL Express 2008 installation includes the Microsoft SQL Server Management Studio. You are able to use the Management Studio to access the server (data engine type) and database for your IntelliTrack application. It can be a useful tool in monitoring and maintaining your database. By default the SQL Server Management Studio is installed on C:\Program Files\Microsoft SQL

Server\100\Tools\Binn\VSShell\Common7\IDE.

To connect to your database in SQL Server Management Studio, please refer to the steps that follow.

To open the SQL Server Management Studio, click Start > All Pro-

grams > Microsoft SQL Server Management Studio.

The Microsoft SQL Server Management Studio opens. The Connect to

Server dialog also appears onscreen.

269

NTELLI

RACK

ISRP

8.1

User Manual

It contains the server name, authentication, and database name of your

IntelliTrack database. If all necessary information is entered correctly, including server type (Database Engine), server name (name of your

IntelliTrack server/instance), authentication (logon method), username and password, you will be able to connect to your IntelliTrack database engine when you click the Connect button. (If you are unable to connect to your database, verify all of this information with your system administrator. It is possible that a piece of information is entered incorrectly.)

Once SQL Server Management Studio is connected to the database, go to the Object Explorer section in the left pane of the window and expand the databases and locate your IntelliTrack database. The screen example below shows the DATACHE80 database expanded in the

Object Explorer portion of the window, thus showing you that this database has been created.

270

Appendix A

Database Maintenance

Changing the

Application

Database

Connection

The application database connection is set at application installation. If the database location changes, or you need to connect to a different database, you are able to do so from the IntelliTrack application.

Changing the Database Connection in Check In-Out,

Fixed Assets, Inventory, or Stockroom

You are able to change the application database connection from within the

Check In-Out, Fixed Assets, Inventory, or Stockroom application. To do so, perform the following steps. (The screen examples below reference the

Check In-Out application.)

In your application, select Tools > Database > Database from the ribbon.

The Data Link Properties form appears. It contains the connection information for the application’s database.

271

NTELLI

RACK

ISRP

8.1

User Manual

272

•

The server is found in the 1. Select to enter a server name field. (This is the SQL Server that runs your database.) To change the database server, click the drop-down arrow in this field to view the list of servers and select the server name\instance name (if you are using an instance name) on which the database resides. If it is not listed, type the server name in this field.

The server log on information is found in the 2. Enter information to

log on to the server field. Make sure this information is correct for the server chosen in step 3, above. Select the Authentication mode used by this server:

Windows NT Integrated Security: mark this option if you use your Windows username and password for SQL Server login.

Use a specific user name and password: mark this option if you use SQL Server authentication to log into SQL Server; the following fields become enabled:

User name: Enter a valid user login name in this field. The default

IntelliTrack username is sa.

Password: Enter a valid password in this field. (The default Intelli-

Track sa password for SQL 2008 is IntelliTrack#2008.)

Next, select the new application database by clicking the option button next to the 3. Select the database on the server: selection and then clicking the drop-down arrow in the field underneath this option. If the database is not listed, enter it into the field.

Verify that the new database is connected to the server. Click the Test

Connection button. If the database is attached to this server, you will receive a “successful connection” message.

If the database is not attached, select the Attach a database file as a

database name: option by entering the logical database name for

Appendix A

Database Maintenance example for Check In-Out: DATACHE80, and then browsing or entering the database name including the full path to it (for example): for 32-bit systems:

• C:\Program Files\Microsoft SQL

Server\MSSQL\Data\DATACHE80.MDF

for 64-bit systems:

•

C:\Program Files (x86)\Microsoft SQL

Server\MSSQL\Data\DATACHE80.MDF

Click the Test Connection button to verify the database is connected. Upon successful connection, a message appears to tell you that the database is successfully connected.

If you cannot successfully connect to the database, or if you do not know the location of the database, please see your network administrator for help. This information must be entered correctly in order to attach and connect to the database.

When the database is connected, click OK to close the Data Link Properties form and attach the new database to the application. The application will now use the newly attached database.

Changing the Database Connection in Package Track

In Package Track, you are able change the application database connection from within the application. To do so, refer to the following steps.

Click Configuration > Options in the menu bar to reach the Options window.

273

NTELLI

RACK

ISRP

8.1

User Manual

In the Database portion of the Options window, click the Change

Database button. The Data Link Properties window appears. It contains information about the database connection.

274

To change the server connection: In the 1. Select to enter a server

name field, click the drop-down arrow and select the server name\instance name (if you are using an instance name) on which the

Package Track data file resides from the list that appears. If it is not listed type the server name in this field.

In the 2. Enter information to log on to the server field, select the

Authentication mode used by the server:

Select the Use a specific user name and password option if SQL

Server Authentication is used. The User name and Password fields become enabled. Enter a valid user login and password in the fields provided. (The default SQL 2008 sa password for IntelliTrack is Intel-

liTrack#2008. This is a strong password. SQL 2008 requires a strong password for SQL login; for more information about a strong password, please see

“SQL Server 2008 Login Strong Password Requirements” on page 264 .)

Select the Use Windows NT Authentication option if you use your

Windows login information to log into SQL Server.

Next, select the database by clicking the option button next to the 3.

Select the database on the server: selection and then clicking the drop-down arrow in the field underneath this option. If it is not listed, enter it into this field.

Click the Test Connection button to verify the database connection. If the data file is not attached, select the Attach a database file as a data-

base name: option by entering the logical database name (PTSQL) and

Appendix A

Database Maintenance then browsing or entering the data file name, including the full path

(example for 32-bit systems: C:\Program Files\Microsoft

SQL Server\MSSQL\Data\PTSQL.MDF); or for 64-bit systems:

C:\Program Files(x86)\Microsoft SQL

Server\MSSQL\Data\PTSQL.MDF.

Click OK to close the form and attach the database to the application.

Changing the Database Connection in WMS or ISRP

The IntelliTrack WMS/ISRP database connection is set at workstation installation. However, if this location changes, or you need to connect to a different database while in application you are able to do so. The example that follows is shown for the ISRP application, however, it works the same in WMS.

Select Tools > Change Database Connection from the ribbon:

The Data Link Properties form appears with the Connection tab to the front. The current server name and the database name are listed in the form fields.

In the 1. Select to enter a server name field, click the drop-down arrow and select the server name on which the ISRP database resides from the list that appears. If it is not listed in the drop-down list, type the server name in this field.

In the 2. Enter information to log on to the server field, select the

Authentication mode used by the server.

275

NTELLI

RACK

ISRP

8.1

User Manual

•

Select the radio button next to the Use Windows NT Integrated

security option if you are using NT Authentication.

Select the radio button next to the Use a specific user name and

password option if SQL Server Authentication is used. The User

name and Password fields become enabled. Enter a valid user login and password in the fields provided (the default IntelliTrack sa user password for SQL 2008 Express is IntelliTrack#2008). Mark the

Allow saving password box if you use a specific user name and password to log into SQL Server. Mark the Blank password check box if you do not use a specific user name and password to log into

SQL Server.

If you are using SQL 2008, a strong password is required for SQL login. For more information about strong password requirements, please see

“SQL Server 2008 Login Strong Password Requirements” on page 264

Next, select the database (for example, ISRP80) by clicking the option button next to the 3. Select the database or the server: selection and then clicking the drop-down arrow in the field underneath this option.

If your database is not listed, enter it into the field.

Click the Test Connection button to verify the database connection. If the database is not attached, select the Attach a database file as a

database name: option by entering the logical database name

(ISRP80), and then browsing or entering the database name, including full path (for example: C:\Program Files\Microsoft SQL

Server\MSSQL\Data\ISRP.MDF).

Click OK to close the form.

For the database connection changes to take effect, you must exit from the IntelliTrack ISRP application, and then open it again. Exit Intelli-

Track ISRP by clicking Manage > Quit from the Manage ribbon.

Then, start IntelliTrack ISRP by clicking Start > Programs > Intelli-

Track > ISRP > ISRP Workstation.

Database Backup and Restore

Your IntelliTrack application is a client server system using SQL Express or SQL Server to handle the database and Microsoft Access to handle much of the application. For optimum system performance, it is a good idea to regularly back up your database.

276

Database

Maintenance

Database

Backup and

Restore with

SQL Server/

SQL Express

•

Appendix A

Database Maintenance

We recommend backing up the database every day. Use SQL Server or an

IntelliTrack Utility to backup your database:

If you have the full version of SQL Server, this process is provided for

by SQL Server. (Please refer to “Database Backup and Restore with

SQL Server/SQL Express” on page 277

for more information.)

If you are using SQL Express (minimal version of SQL Server 2005 or

SQL Server 2008, containing only basic components of SQL Server), this process is provided for by SQL Express. (Please refer to

“Database

Backup and Restore with SQL Server/SQL Express” on page 277 for

more information.)

Another option for backing up your data is to use the IntelliTrack

Backup Utility and the IntelliTrack Restore Utility for database mainte-

nance. (Please refer to “IntelliTrack Backup and Restore Database Utilities” on page 293

for more information.)

SQL Server and SQL Express provides the backup functionality needed to protect data and backup the IntelliTrack database: Microsoft SQL Server

Management Studio provides full backup and restore functionality.

Database Backup with SQL Server Management Studio

You are able to use SQL Server Management Studio to back up your IntelliTrack database and have a full copy of it available in the event of data loss or damage.

Open Microsoft SQL Server Management Studio by selecting Start >

All Programs > Microsoft SQL Server 2008/2008 R2 > SQL Server

Management Studio.

The Microsoft SQL Server Management Studio opens. The Connect to

Server dialog also appears onscreen. Connect to the IntelliTrack instance of the Microsoft SQL Server Database Engine. (Enter the IntelliTrack Server Name, and your login and password and then select the Connect button.)

277

NTELLI

RACK

ISRP

8.1

User Manual

Once you are connected, the IntelliTrack database appears in the

Object Explorer portion (left pane) of the window.

278

Select the IntelliTrack database that you want to back up and then right-click it. The right-click menu appears.

Appendix A

Database Maintenance

In the right-click menu, select Tasks > Back Up.

The Back Up Database dialog appears. The General page is displayed.

279

NTELLI

RACK

ISRP

8.1

User Manual

In the Back Up Database window, accept all the default settings in the

Source and Backup set portion of the window.

The Destination portion of the window shows the type of backup destination (options include Disk or Tape) and where the database will be backed up to. In the Back up to portion of the window, the Disk option and a backup folder location are automatically set for database backup destination. Select the default backup folder

location and click the Remove button.

280

Appendix A

Database Maintenance

The Destination area of the window is cleared.

10.

Next, select where you want the backup to go. Click the Add button in the Destination portion of the window. The Select Backup Destination dialog appears.

11.

In the Select Backup Destination dialog, click the Browse button to select where you want the backup to go.

12.

The Locate Database Files window appears. Browse to the backup file location. Make sure that the Backup Files (*.bak, *trn) extension option is selected for the backup file type. In the Filename field enter a name for the backup file. Directly at the end of the filename, enter the file extension: .bak.

To ensure that you preserve any other backups, the filename should not be the same as an existing backup in the folder where the backup will be created.

For the backup filename, we recommend that you append the original database name with the backup date (for example

DATACHE80_0607) so that you are able to easily distinguish the database backup.

281

NTELLI

RACK

ISRP

8.1

User Manual

13.

Click OK to close this window. You are returned to the Select Backup

Destination window. The database location and file name are set.

282

Make sure that the file extension is set as .bak.

Appendix A

Database Maintenance

14.

In the Select Backup Destination dialog, click the OK button to close it. You are returned to the Backup Database window. The backup file destination and filename with extension (in this example,

DATACHE80_0607.bak) are entered in the Destination portion of the window.

15.

Next, bring the Options portion of the Back Up Database window to the front by clicking the Options selection in the Select a Page portion of the Backup Database window.

283

NTELLI

RACK

ISRP

8.1

User Manual

16.

In the Options portion of the Back Up Database window, in the Over-

write Media portion to the right, select the Overwrite all existing

backup sets option.

284

17.

You are now ready to execute the backup procedure. Click OK to execute the database backup.

Appendix A

Database Maintenance

18.

The database is backed up. (Note the default location of your database backup file; it is found in the Destination portion of the Backup Database window, shown above.)

Database Restore with SQL Server Management Studio

You are able to use SQL Server Management Studio to restore (or recover) a backup of your IntelliTrack database in the event of data loss or damage.

To use SQL Server Management Studio to restore a database backup to your IntelliTrack application, please refer to the instructions below.

Important: In order to restore your IntelliTrack database, you must first back it up. The restore operation will restore a backup of your IntelliTrack database. For more information about backing up your IntelliTrack database with Microsoft SQL Server Management Studio, please see

“Database

Backup with SQL Server Management Studio” on page 277

Open Microsoft SQL Server Management Studio by selecting Start >

All Programs > Microsoft SQL Server 2008/2008 R2 > SQL Server

Management Studio.

The Microsoft SQL Server Management Studio opens. The Connect to

285

NTELLI

RACK

ISRP

8.1

User Manual

Once you are connected, the IntelliTrack database appears in the

Object Explorer portion (left pane) of the window.

286

Appendix A

Database Maintenance

Select the IntelliTrack database that you want to restore and then right-click it. The right-click menu appears.

In the right-click menu, select Tasks > Restore > Database.

287

NTELLI

RACK

ISRP

8.1

User Manual

The Restore Database window appears. It automatically selects the

Destination and Source to restore. This is for the selected IntelliTrack

database.

In the Source for restore section of the window, select the From

Device option.

288

Next, click the Browse (...) button. The Specify Backup Dialog appears.

Appendix A

Database Maintenance

The Specify Backup dialog appears. Click the Add button in the Specify Backup dialog.

10.

The Locate Backup File window appears. Browse to the Backup file location and select the database backup file. The file information including the selected path, file type, and file name populate the form.

11.

Click Ok to select this file to restore. You are returned to the Specify

Backup window. This file location path and file name are entered in the

Backup location portion of the window.

289

NTELLI

RACK

ISRP

8.1

User Manual

12.

Click Ok to close the Specify Backup window. You are returned to the

Restore Database window. This file location/filename are entered in the

Select the backup sets to restore portion of the window.

290

13.

In the Select the backup to restore section, mark the Restore check box for this database.

Appendix A

Database Maintenance

14.

In the Select Page portion of the Restore Database window select the

Options selection to view the Options portion of the Restore Database window.

15.

From the Options portion of the Restore Database window, in the

Restore Options portion, select the Overwrite the existing database

(WITH REPLACE) option. Note that by default, the selected backup database will be restored to the original database name (in this example, DATACHE80).

291

NTELLI

RACK

ISRP

8.1

User Manual

16.

If restoring a backup to the same database that the backup file came from, the Restore As “destination” settings (where the database will be restored to) should be the same as the backup location that is automatically entered for Row Data and File Type. However, the Restore As destination location should be verified. If necessary, point them to the right location either by entering this location in the Restore As field or clicking the Browse (...) button, navigating to this location, and selecting it for each one.

If restoring a backup from another database in another instance, the

Restore As destination settings should be different from the backup location automatically entered for the Row Data and File Type. You will need to set this location for each one by entering it in the Restore

As field or by clicking the Browse (...) button, navigating to this location, and selecting it.

292

17.

You are now ready to execute the database restore action. Click the OK button along the bottom right of the window to execute the database restore action. The Database Restore action is executed. This is shown onscreen.

Appendix A

Database Maintenance

18.

When the database is successfully restored, the following message appears onscreen.

IntelliTrack

Backup and

Restore

Database

Utilities

19.

Click OK to close the message. The next time that you open your IntelliTrack application, it will use the restored database.

IntelliTrack batch utilities may also be used to backup and restore the database. The backup and restore methods are explained in the following section:

“Batch Utilities” on page 293

. The databackup folder in your program directory must have proper permissions in order to create a backup database with the backup utility. Make sure that the databackup

folder has the proper permissions: please refer to “Databackup Folder Permissions” on page 295

Warning: In order for the IntelliTrack batch utility to create a data backup file, the databackup folder must contain proper permissions. If the databackup folder does not contain proper permissions, the IntelliTrack batch utility will not create a data backup file.

Batch Utilities

Backup and Restore batch utilities may be used to perform a daily database backup and a restore on the last backup.

Use the Backup and Restore batch utilities to perform a daily database backup and a restore on the last backup.

293

NTELLI

RACK

ISRP

8.1

User Manual

•

These utilities are found in your program folder:

For 32-bit systems:

TABLE 23. IntelliTrack Application Folder Location: 32-bit Systems

IntelliTrack

Application Default Folder Location

Check In-

Out

C:\Program Files\IntelliTrack\DMS\Check In

Out\8.1\backup.bat and restore.bat

Fixed

Assets

Inventory

C:\Program Files\IntelliTrack\DMS\Fixed

Assets\8.1\backup.bat and restore.bat

C:\Program Files\IntelliTrack\DMS\Inventory\8.1\backup.bat and restore.bat

Stockroom

Package

Track

C:\Program Files\IntelliTrack\DMS\Stockroom\8.1\backup.bat and restore.bat

C:\Program Files\IntelliTrack\DMS\Package

Track\8.1\backup.bat and restore.bat

WMS

ISRP

C:\Program Files\IntelliTrack\WMS\backup.bat and restore.bat

C:\Program Files\IntelliTrack\ISRP\backup.bat and restore.bat

For 64-bit systems:

TABLE 24. IntelliTrack Application Folder Location: 64-bit Systems

IntelliTrack

Application Default Folder Location

Check In-

Out

Fixed

Assets

Inventory

Stockroom

Package

Track

C:\Program Files (x86)\IntelliTrack\DMS\Check In

Out\8.1\backup.bat and restore.bat

C:\Program Files (x86)\IntelliTrack\DMS\Fixed

Assets\8.1\backup.bat and restore.bat

C:\Program Files (x86)\IntelliTrack\DMS\Inventory\8.1\backup.bat and restore.bat

C:\Program Files (x86)\IntelliTrack\DMS\Stockroom\8.1\backup.bat and restore.bat

C:\Program Files (x86)\IntelliTrack\DMS\Package

Track\8.1\backup.bat and restore.bat

294

Appendix A

Database Maintenance

TABLE 24. IntelliTrack Application Folder Location: 64-bit Systems

IntelliTrack

Application Default Folder Location

WMS C:\Program Files (x86)\Intelli-

Track\WMS\backup.bat and restore.bat

ISRP C:\Program Files (x86)\Intelli-

Track\ISRP\backup.bat and restore.bat

To create a backup, double-click the backup utility file backup.bat.

A backup file of the database called backup.dat is placed in the

databackup folder in your Check In Out directory.

To restore the most recent database backup file found in the databackup folder in your Check In Out directory, double-click the restore utility file restore.bat. The most recent backup file, backup.dat, found in the databackup folder in your Check In Out directory, is restored.

Important:The Backup and Restore batch files are created during the database installation and they use the database settings from the installation. If the database settings are wrong, the utilities will not work. If you change the database settings, you must update them in the batch files. (You may edit the batch files in Notepad.)

Databackup Folder Permissions

Important: The databackup folder in your program directory must have proper permissions in order to create a backup database with the backup utility.

In order to back up your database with the backup.bat utility, the

databackup folder in your IntelliTrack Program directory must have read/write access for the service account that SQL Server uses for the server instance containing the database being backed up. Typically, this account is named the Network Service account. To make sure that your

databackup folder contains the necessary permissions, please refer to the steps that follow.

First, identify the name of the service account that SQL Server is using for the server instance containing the database being backed up. In order to identify the name of the service account, go to your computer’s

Administrative Tools, which are available from the Control Panel.

295

NTELLI

RACK

ISRP

8.1

User Manual

From the Administrative Tools, select Services to reach the Services list.

In the list of Services, locate SQL Server (MSSQL). This listing contains a Log On As entry. This is the name of the Service Account for

SQL Server. Typically, it is named Network Service. Make a note of the Log On As entry name because this is the name of the service account. In order to create a backup database with the backup.bat utility, this account must have read/write access in the databackup folder.

Next, select the databackup folder in your IntelliTrack program directory, and then right-click to view the right-click menu.

296

Appendix A

Database Maintenance

Select Properties from the right-click menu. The databackup Properties window appears.

In the databackup Properties window, select the Security tab to bring this portion to the front. If the name of your service account is not listed in this window, you must add it; continue with the next step. (If the name of your service account is listed, skip ahead to step 9.)

297

NTELLI

RACK

ISRP

8.1

User Manual

Click the Add button in order add the name of the network service account that SQL Server uses. The Select Users, Computers, or Groups window appears.

298

In the Enter the Object Names area of the window, enter the service account name (typically this is called Network Service) and then click the Check Names button to verify this name. If the name is correct, it will automatically become underlined. (If this name is not correct, verify it again in the Administrative Tools\Services list, please see steps 1 and 2.)

Appendix A

Database Maintenance

Click OK to add the account to the Groups or user names area of the

Security tab. The Select Users, Computers, or Groups window closes and you are returned to the databackup Properties window\Security tab.

Select the account name in the Group or user names portion of the window (typically this is called Network Service). In the Permissions

for (service account) area of the window, make sure that the Allow check box is marked for Read and Write.

299

NTELLI

RACK

ISRP

8.1

User Manual