Cox Business VoiceManagerSM

VoiceManager Features

Barge-In Exempt

Feature Description

Barge-In Exempt

allows you to block users who have the Directed Call Pickup with barge-in feature from intruding on your active calls.

Solution

Maintain your privacy on a phone call without possibility of interruption from callers with barge-in capability. Barge-In Exempt conveniently turns on or off with the click of a button.

Setup

Barge-In Exempt

1. Log in to

VoiceManager

MyAccount.

2. Click the

VoiceManager

Tools

menu in the left navigation bar.

3. Click the

Advanced Call

Settings

tab.

4. Under the

Team Calling

section, click the

Barge-In

Exempt

link.

5. Click the

ON

radio button to block anyone with

Directed Call Pickup with

Barge-In

from conferencing in on your calls. Clicking the

Off

radio button will allow barge-ins.

6. Click the

Save

button.

Result:

A message indicates the

Barge-In Exempt

settings were updated successfully.

VoiceManager MyAccount User Guide 5

VoiceManager Features

Busy Lamp

Feature Description

Busy Lamp

works with the IP Phone to enable seeing when designated users are engaged in a telephone call. It is available with VoiceManager packages and IP Centrex service.

Solution

Improve productivity with this advanced monitoring capability. Calls can be answered and routed in record time, ensuring customer’s needs are met quickly!

Setup

Designate Monitored Users

1. Log in to

VoiceManager

MyAccount

.

2. Click the

VoiceManager

Tools

menu in the left navigation bar.

3. Click the

Advanced Call

Settings

tab.

4. Under the

Team Calling

section, click the

Busy

Lamp

link

.

5. Click the user or users listed in the

Available

Users

list you want to designate as a

Monitored User

.

Monitored Users are those individuals whose phone activity can be monitored by others through the shared call appearance feature available on the IP Phones and Receptionist Console

Software.

6. Click the

Add

or

Add All

button to move one or all to the

Monitored Users

list.

7. Likewise, click the

Remove

or

Remove All

button to remove users from the

Monitored

Users

list and return them to

Available

Users

.

6 VoiceManager MyAccount User Guide

VoiceManager MyAccount User Guide

VoiceManager Features

8. To find a user that is not in the

Available Users

list, click the

Search

drop-down menu.

9. Click either the

Last

Name

or

First Name

option.

10. Enter the name in the

Search

field.

11. Click the

Find

button.

12. Once the list is complete, click the

Save

button.

7

VoiceManager Features

Call Forwarding Always

This feature has been combined with others to create

Call Forwarding

.

8 VoiceManager MyAccount User Guide