Cox Business VoiceManagerSM

VoiceManager Features

Calling Name Retrieval

Feature Description

Calling Name Retrieval

is activated through

Calling Line ID

, and enables you to identify a caller’s name using information from a source other than the Cox Network, such as your Outlook folder or Smart Phone. Calling Name Retrieval is available with the VoiceManager Anywhere and

Office packages, and IP Centrex service.

Solution

Control your phone schedule time by identifying the name of a caller based upon unique information access, then manage the call as appropriate.

Setup

Calling Name Retrieval

1. Log in to

VoiceManager

MyAccount.

2. Click the

VoiceManager

Tools

menu in the left navigation bar.

3. Click the

Call Settings

tab.

4. Under the

Call

Acceptance

section, click

Calling Line ID

link.

Click the

On

or

Off

radio button to activate or deactivate the Calling Line

ID function

Name

Retrieval.

Name Retrieval

searches for the name of an anonymous incoming caller through an external database.

5. Click the

Save

button.

Result:

A message indicates the

Calling Line ID

settings saved successfully.

VoiceManager MyAccount User Guide 35