Features
1.
Features
The OpenCom 510 is a communications system for integrated voice and data communication. The most significant feature of this communications system is its modular structure. The OpenCom 510 is designed for installation in a 19" frame.
The frame itself can be installed in a 19" wall-mounted enclosure or in a 19" floorstanding cabinet.
The system provides a number of slots for the installation of modules. In a fully configured system, the following modules will have been installed (and all slots will be occupied): 2 power supply units,
1 control module, 12 interface cards. By combining different interface cards, it is possible to create configurations suited to the user’s specific communications requirements. If, for example, a user requests DECT-capable U pn
interfaces or additional S
0
or a/b interfaces, one or more interface cards can be integrated without having to exchange the entire system.
Moreover, OpenCom 510 systems can be cascaded, which allows you to integrate a higher number of modules, or networked in order to meet growing communications requirements.
The OpenCom 510 can be integrated into system environments with structured cabling. All connections to a structured cabling patch panel can be made with standard patch cables.
The OpenCom 510 supports the following communications applications:
■ Telephony with system telephones, ISDN telephones and analogue terminals,
Internet/intranet data communication, CTI applications, sub-system operation and system configuration using a standard web browser
■ Additional software packages for expanded telephony functions can be operated and for making telephone functions more comfortable, e.g. the digital voicebox and voice portal systems OpenVoice and OpenAttendant.
■ The “DoorLine” intercom system can be operated.
Telephony
The OpenCom 510 communications system is designed to be connected to an
ISDN basic access interface using the DSS1 protocol. Both multi-terminal access
(point-to-multipoint) and system access (point-to-point) configurations are sup-
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Features ported. The system can be configured to run both types of access in parallel. S
0 and S
2M
interface cards are available for connecting the system to the telecommunications network. An S
0
interface card provides eight S
0
ports (switchable to either internal or external connections). The S
2M
interface card provides one ISDN
S
2M
interface for connecting the OpenCom 510 either to a primary multiplex interface or to a second PBX (ISDN point-to-point connection). For an overview of
interface cards, refer to Modules starting on page 61.
The OpenCom 510 firmware is designed for a maximum of 600 users. For information on system limitations, refer to
Technical Data starting on page 198.
The following can be connected to the OpenCom 510:
■ Euro ISDN terminals
■ DeTeWe system telephones
■ OpenPhone 52 ISDN telephones (to the U pn
port)
■ DeTeWe RFP 22 base stations
■ DECT handsets (with RFP 22 connected to DECT-capable U pn
port of
MS+UPN2-8 interface card)
■ analogue terminals
S
0
interfaces must be operated with Euro ISDN terminals in accordance with the
DSS1 protocol.
U pn
ports are suitable for connecting the OpenPhone range of DeTeWe system telephones. Furthermore, the DECT-capable U pn
ports of the MS+UPN2-8 interface card can be used to connect RFP 22 base stations.
Analogue ports are suitable for connecting standard analogue terminals.
If your network provider supports the CNIP (Calling Name Identification Presentation) feature, the names of callers will be displayed in addition to the numbers whenever external calls are received. The OpenCom 510 supports the display of the name on system telephones. However, if you have created an entry in the telephone book under the number of the caller, this entry will be displayed instead.
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Features
The OpenCom 510 can be integrated into an existing local area network (LAN) and used as an Internet access router and mail client by all workstations in the LAN.
The OpenCom 510 can be configured and programmed by means of a web browser (web console). This browser needs to be installed on a PC which is connected to the system.
The OpenCom 510 can be pre-configured at the service centre and remote-configured for service purposes.
A COM port can be used to connect a PC for the purpose of transferring connection data.
You can use the “DoorLine” intercom system to connect the OpenCom 510 to a building’s wiring system, which enables you to use door opener and doorbell functions through the OpenCom 510.
The OpenCom 510 enables you to use third-party CTI (Computer Telephony Integration) applications. This requires the installation of a TAPI driver (provided on the system CD) on a Windows PC. The OpenCom 510 also features the integrated dialling wizard OpenCTI 50. Via the OpenCTI 50 users can call up and use telephone functions through their PCs without having to install a special TAPI driver.
Further Telephony Features
The OpenCom 510 can be used to run digital voicebox and voice portal systems.
The configuration data and the recorded speech files (messages for, or left by, a caller) are stored on the OpenCom 510 CompactFlash card, which is installed on the MC+1-3 central control module.
For further information, refer to the “OpenVoice” and “OpenAttendant” user guides.
You can optimise telephone communication with the help of team functions and the call-queuing function.
The “OpenCount” application, which requires a separate licence, can be used to record and save connection data; these data can be analysed using a number of individually configurable filter criteria. For further information, refer to the web console online help.
You can connect two OpenCom 510 systems (PBX cascading). Cascading is a simple way of increasing the number of terminals that can be connected.
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Features
As your communication requirements grow, the OpenCom 510 can be networked with other telecommunications systems. The OpenCom 510 can then operate as a sub-system or as a DECT server. It is also possible to create a telecommunications system with several networked PBXs.
Internet Access
For the purpose of providing Internet access, PCs can be connected to the
OpenCom 510 by means of the internal S
0
ports, and an entire LAN can be connected by means of the Ethernet port. If Internet access is already available from an Internet service provider, the OpenCom 510 can be configured accordingly. The
OpenCom 510 can also be used for IP configuration if there is no IP-capable client network. An integrated DHCP server and a DNS server will take over IP address administration and name resolution for the client PCs.
The OpenCom 510 enables all connected PCs to access the Internet using a common IP address; only the common address will be visible outside the LAN.
Network address translation (NAT) is used to change the IP addresses of the local
(client) PCs into the IP address of the OpenCom 510. This prevents direct access to the LAN’s client PCs and thus offers protection against attacks from the Internet.
The OpenCom 510 offers further protection of the LAN in the form of customisable filter lists (firewall function).
Note: Also observe the notes in
Useful Information on Internet Access starting on page 108.
DECT Data Communication
PCs that are not connected to the OpenCom 510 via the internal S
0
ports or the
Ethernet interface can access the Internet if used in combination with the
OpenPhone 27 DECT terminals. PCs in these configurations can also make full use of the Internet and e-mail features of the OpenCom 510.
Data will then be transmitted via the internal data interface of the OpenPhone 27.
The OpenPhone 27 must be connected to the serial port of the PC. The Internet can be accessed directly via the remote data transfer (i.e. dial-up) network. The
OpenPhone 27 will establish a data connection with the OpenCom 510 via the
DECT air interface. The Internet connection itself will be established either directly through an ISDN B-channel or indirectly through the internal RAS interface of the
OpenCom 510. Indirect RAS access is preferable as it uses the routing function of the OpenCom 510 and thus benefits from the security features of shared Internet access.
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Features
For detailed information on installing the required driver software and on the various configuration options, refer to the “OpenPhone 27” user guide. For information on configuring the OpenPhone 27 data interface, please refer to the
OpenCom 510 online help.
E-Mail
The OpenCom 510 offers an integrated e-mail function that supports the POP3,
APOP or IMAP4 protocols used to query an Internet service provider for incoming mail. The OpenCom 510 can be configured to enable every member of staff to query mail accounts. The OpenCom 510 fetches the incoming e-mail headers (subjects) and senders from the mail server at set intervals and forwards them to the user’s system terminal.
E-mail accounts for the sending e-mail can also can be configured for users. Emails can then, for example, be sent directly from the OpenCTI 50 to other users.
In addition, users who have had a voicebox configured for themselves, can let themselves be notified of new voicebox messages via e-mail.
Important events and errors are kept by the OpenCom 510 in an internal log book: the error store. To inform or alert the system administrators, entries in the log book
(system messages) can be sent via e-mail.
Voice over IP (VoIP)
The OpenCom 510 supports the connection of VoIP terminals and thereby allow telephony via the existing company network infrastructure. For this purpose, corded system terminals of the type “OpenPhone IP” are available. These devices have the same functionality and support the same features as the non-IP enabled system terminals “OpenPhone”. For users who wish to use PC supported telephony, the IP system terminals are also available as separate licensable software
variations (OpenSoftphone). You will find further information in the chapter Voice over IP (VoIP) starting on page 111).
Further Network Features
You can enable staff to dial into the LAN by means of RAS access.
In addition, you can configure a LAN-to-LAN link via ISDN. Two OpenCom 510 systems can thus connect their LANs for on-demand dial-in (from both sides).
A NET CAPI (driver software provided on the system CD-ROM) enables PCs without
ISDN cards to use ISDN functions.
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