Troubleshooting. Linksys AC1900/AC1750 WiFi Range Extender, Q87-RE6800, Q87-RE7000

Troubleshooting

Your range extender works on 2.4GHz and 5 GHz networks.

You cannot get your range extender connected

Check the position of your router and extender.

• For first-time setup, you may need to place the extender closer to the router. After you’ve set up your extender, you can unplug it and move it to the final location.

• To reduce signal obstructions, try alternate locations for the router and extender.

• Avoid placing the router and extender near metal objects, masonry walls, and reflective surfaces such as glass or mirrors.

• Avoid placing the router and extender near other electronics that may cause signal interference.

If you’re using Wi-Fi Protected Setup to connect, wait until the WPS button LED turns from solid amber to off before trying to make the connection again.

You cannot access your range extender

To access your range extender, you must be connected to your extended network. If you currently have wireless Internet access, the problem may be that you have accidentally connected to a different wireless network.

To fix the problem on Windows computers *:

1.

On your Windows desktop, click on the wireless icon in the system tray. A list of available networks will appear.

2.

Click your extended network name. Click Connect. In the example below, the computer was connected to another wireless network named wraith_5GHz. Your extended network name,

Damaged_Beez2.4_Ext in this example, is shown selected.

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3.

If you are prompted to enter a network security key, type your password (security key) into the network security key field. Click OK .

4.

Your computer will connect to the extended network, and you should be able to access the range extender’s settings interface.

*Depending on your version of Windows, there could be some differences in wording or icons in these steps.

To fix the problem on Mac computers, do the following:

1.

In the menu bar across the top of the screen, click the Wi-Fi icon. A list of wireless networks will appear.

2.

In the example below, the computer was connected to another wireless network named wraith_5GHz. Your extended network name, Damaged_Beez2.4_Ext in this example, is shown selected.

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3.

Click the extended network name of your range extender (Damaged_Beez2.4_Ext in the example).

4.

Type your wireless network password (Security Key) into the Password field. Click OK

You have intermittent connection problems

Plug in the range extender midway between your router and the area without Wi-Fi. Be sure you have at least 50% of your router’s Wi-Fi signal at that point on the device you used for setup. If you have two bars or lower, move closer to your router.

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/ RE6800

Visit linksys.com/support/RE7000 for award-winning 24/7 technical support.

BELKIN, LINKSYS and many product names and logos are trademarks of the Belkin group of companies. Third-party trademarks mentioned are the property of their respective owners.

Licenses and notices for third party software used in this product may be viewed here: http://support.linksys.com/en-us/license. Please contact http://support.linksys.com/enus/gplcodecenter for questions or GPL source code requests.

© 2016 Belkin International, Inc. and/or its affiliates. All rights reserved.

LNKPG-00286 A00

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FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

—Reorient or relocate the receiving antenna.

—Increase the separation between the equipment and receiver.

—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

—Consult the dealer or an experienced radio/TV technician for help.

FCC Radiation Exposure Statement

This device complies with FCC radiation exposure limits set forth for an uncontrolled environment and it also complies with Part 15 of the FCC RF Rules. This equipment must be installed and operated in accordance with provided instructions and the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must be provide with antenna installation instructions and consider removing the no-collocation statement.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Caution!

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Canada Statement

This device complies with Industry Canada's licence-exempt RSSs. Operation is subject to the following two conditions:

(1) This device may not cause interference; and

(2) This device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes :

(1) l'appareil ne doit pas produire de brouillage;

(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and compliance with RSS-102 RF exposure, users can obtain Canadian information on RF exposure and compliance.

Le dispositif rencontre l'exemption des limites courantes d'évaluation dans la section 2.5 de RSS 102 et la conformité à l'exposition de RSS-102 rf, utilisateurs peut obtenir l'information canadienne sur l'exposition et la conformité de rf.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.

Cet émetteur ne doit pas être Co-placé ou ne fonctionnant en même temps qu'aucune autre antenne ou

émetteur. Cet équipement devrait être installé et actionné avec une distance minimum de 20 centimètres entre le radiateur et votre corps.

the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation

à l'intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux;