8. PROBLEMS / CAUSES / SOLUTIONS. MCZ KAIKA

PELLET STOVES

INSTALLATION AND USE MANUAL

Chapter 8

page

53

8. PROBLEMS / CAUSES / SOLUTIONS

ATTENTION:

All repairs must be carried out exclusively by a specialised technician, with the stove completely cold and the electric plug pulled out.

PROBLEM POSSIBLE CAUSES

Pellets not being fed into the combustion chamber.

 Pellet hopper empty.

 Feeder screw blocked by sawdust.

The fire goes out or the automatically.

 Reduction motor defective.

 Defective electronic board.

 Pellet hopper empty.

 Pellets not being fed in.

 Intervention of pellet temperature sensor.

 Timer active

 Door not closed properly or gaskets worn.

 Unsuitable pellets.

 Low pellet feed rate.

 Combustion chamber dirty.

 Smoke outlet obstructed.

 Smoke extraction motor failed.

The stove runs for a few minutes and then goes out.

 Lighting cycle not completed.

 Temporary failure of electricity supply.

 Smoke duct obstructed.

 Temperature sensors defective or broken.

Pellets build up in grate, door glass gets dirty and flame is weak.

 Insufficient combustion air.

 Pellets damp or unsuitable.

 Smoke extractor motor broken.

REMEDY

 Refill pellet hopper.

 Empty the hopper and manually free the feeder screw of sawdust.

 Replace reduction motor.

 Replace electronic board.

 Refill pellet hopper.

 See previous problem..

 Let the stove cool down completely, reset the thermostat till lockout ceases, relight stove; if problem persists, contact technical assistance.

 Check if the timer setting is active

 Close the door

or replace the gaskets

with original spare parts.

 Change to a type of pellet recommended by the manufacturer.

 Have the fuel feed rate checked by

technical service.

 Clean the combustion chamber, following instructions in the manual.

 Clean the smoke duct.

 Check the motor and replace if

necessary.

 Re-run lighting cycle.

 Wait for automatic restart

 Clean smoke duct.

 Check and replace sensors as

necessary.

 Check that the room air intake is present and free.

 Clean the grate and check that all the airways are clear.

 Carry out a general cleaning of the combustion chamber and the smoke duct.

 Check the state of the door gaskets.

 Change the type of pellet.

 Check the motor and replace if

necessary.

Problems/Causes/Solutions Technical service - Rights reserved MCZ GROUP S.p.A. - Reproduction prohibited

PELLET STOVES

INSTALLATION AND USE MANUAL

Chapter 8

page

54

PROBLEM POSSIBLE CAUSES

The smoke extraction motor does not work.

 No electrical supply to the stove.

 The motor is broken.

 Defective electronic board.

 Control panel broken.

The convection air fan runs continuously.

 Temperature sensor defective or broken.

 Fan broken.

The air fan does not turn on

 The stove has not yet reached shutdown temperature

 The stove has not reached temperature

REMEDY

 Check the supply voltage and the protection fuse.

 Check the motor and capacitor and

replace if necessary.

 Replace electronic board.

 Replace the control panel.

 Check the operation of the sensor

and replace if necessary.

 Wait for a few minutes, check that

the motor is working and eventually replace it.

 Wait

 Wait

Remote control does not work (if purchased

/ optional)

 Remote control batteries flat.

 Remote control broken.

In the automatic position the stove always runs at full power.

 Control panel defective or broken.

The stove does not light

 Lack of electricity supply.

 Fuse intervened following a fault.

 Check the grate

 Make sure that the grate is clean

 Check the position of the grate

 Make sure that the sparkplug heats

 Smoke outlet or duct blocked

 Replace batteries.

 Replace remote control.

 Reset the thermostat temperature.

 Check the operation of the sensor

and replace if necessary.

 Check the panel and replace if

necessary.

 Check that the electric socket is plugged in and that the main switch is in position

“I”.

 Replace the fuse with one having the same characteristics (5x20 mm F 3.15A)

 Replace the fuse.

 Clean the grate of any incrustations or residues of unburnt pellets.

 Put the grate back in its seat.

 Check and replace if necessary.

 Clean the smoke outlet and/or smoke duct

ATTENTION

The operations marked in bold type must be carried out by specialised MCZ personnel.

The manufacturer refuses to accept any responsibility and the guarantee lapses if this condition is not respected.

Problems/Causes/Solutions Technical service - Rights reserved MCZ GROUP S.p.A. - Reproduction prohibited

PELLET STOVES







INSTALLATION AND USE MANUAL

ATTENTION

If the stove is not used as described in this instruction booklet, the manufacturer refuses to accept any responsibility for damage to persons and property that may arise. The manufacturer furthermore refuses to accept responsibility for damage to persons and property arising from the failure to observe all the rules contained in the manual and in particular:





Failure when carrying out works of maintenance, cleaning and repair to adopt all necessary measures and precautions

Tampering with the safety devices.

Removing the safety devices.

Failure to connect the stove to an efficient system for the discharge of smoke.

Failure to check in advance that the room where the

stove is to be installed is adequately ventilated.

Chapter 8

page

55

Problems/Causes/Solutions Technical service - Rights reserved MCZ GROUP S.p.A. - Reproduction prohibited