Cannot print over a network

Cannot print over a network

Cannot connect the printer to the network

Corrective Action Cause

The Ethernet cable is not connected correctly to the printer’s Ethernet port.

1.

Make sure the printer is connected to the network with the correct

Ethernet cable, and then turn the printer on. For instructions on connecting the cable, refer to the Quick Start Guide .

2.

Make sure the Link indicator is lit.

The Link indicator is green if the printer is connected via 100

Base-TX and orange if connected via 10Base-T.

If the Link indicator is not lit, check the following points.

•

Make sure the hub is on.

•

Make sure the end of the Ethernet cable is connected correctly.

Insert the Ethernet cable until it clicks and locks in place.

•

Make sure there is no problem with the Ethernet cable.

If there is any problem, replace the Ethernet cable.

•

Check the communication mode with the hub.

Although the printer normally detects the hub communication mode and transmission rate automatically

(in auto negotiation mode), sometimes the hub settings cannot be detected. In this case, congure the connection method manually, specifying the communication mode in use. (→P.658)

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Troubleshooting 657

Cannot print over a network

Conguring the Communication Mode Manually

This topic gives instructions for conguring the communication mode manually.

1.

Press the Menu button to display MAIN MENU.

2.

Press ▲ or ▼ to select Interface Setup, and then press ►.

3.

Press ▲ or ▼ to select Ethernet Driver, and then press ►.

4.

Press ▲ or ▼ to select Auto Detect, and then press ►.

5.

Press ▲ or ▼ to select Off, and then press OK.

Return to the Ethernet Driver menu.

6.

Press ▲ or ▼ to select Comm.Mode, and then press ►.

7.

Press ▲ or ▼ to select the communication mode, and then press the OK button.

Return to the Ethernet Driver menu.

8.

Press ▲ or ▼ to select Ethernet Type, and then press ►.

9.

Press ▲ or ▼ to select the Ethernet type, and then press OK.

Return to the Ethernet Driver menu.

10.

Press ▲ or ▼ to select Spanning Tree, and then press ►.

11.

Press ▲ or ▼ to enable or disable spanning tree support, and then press OK.

Return to the Ethernet Driver menu.

12.

Press the Online button.

After the conrmation message is displayed, press OK.

The printer will now restart.

658 Troubleshooting

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Cannot print over a network

Cannot print over a TCP/IP network

Cause Corrective Action

The printer’s IP address is not congured correctly.

Make sure the printer’s IP address is congured correctly. For details, see “Conguring the IP

Address Using imagePROGRAF Device Setup

Utility”. (→P.471) or see “Conguring the IP Address

Using the Printer Control Panel”. (→P.551)

The printer’s TCP/IP network settings are not congured correctly.

The computer you are trying to print from is not congured correctly.

Make sure the printer’s TCP/IP network settings are congured correctly. For details, see “Conguring the

Printer’s TCP/IP Network Settings”. (→P.549)

Make sure the computer’s TCP/IP network settings are congured correctly. For details, see “Conguring the Printer Driver Destination (Windows)”. (→P.567)

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Troubleshooting 659

Cannot print over a network

Cannot print over AppleTalk or Bonjour networks

Cause Corrective Action

The AppleTalk protocol is not enabled on the printer.

Activate AppleTalk on the printer. For details, see “Conguring the Printer’s AppleTalk Network

Settings”. (→P.572)

The computer you are trying to print from is not congured correctly.

The computer and printer are not on the same network.

Make sure the computer’s AppleTalk settings are congured correctly. For details, see “Conguring the Destination for AppleTalk Network (Macintosh)”.

(→P.574) or see “Conguring the Destination for

Bonjour Network (Macintosh)”. (→P.582)

Due to the nature of Bonjour, you cannot print if the printer is on another network behind a router.

Make sure the computer and printer are on the same network. For information about network settings, ask your network administrator.

660 Troubleshooting

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Cannot print over a network

Cannot print over a NetWare network

Cause

The printer’s NetWare settings are not congured correctly.

Corrective Action

Make sure the printer’s NetWare settings are congured correctly. In particular, make sure a valid frame type is selected. For details, see “Conguring the Printer’s NetWare Network Settings”. (→P.557)

The computer you are trying to print from is not congured correctly.

Make sure the computer’s NetWare settings are congured correctly. For details, see “Conguring

NetWare Network Settings”. (→P.566)

The NetWare server and services are not congured correctly.

Check the following points.

1.

Make sure the NetWare le server is running.

2.

Make sure there is enough free disk space on the

NetWare le server. Insufcient disk space may prevent you from processing large print jobs.

3.

Start NWADMIN or PCONSOLE and conrm that the print service is congured correctly and the print queue is available.

4.

If data transmission to a printer on another subnet fails, deactivate NCP burst mode in that printer’s network protocol settings.

5.

If the printer is used in queue server mode, specify

“Other/Unknown” as the printer type.

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Troubleshooting 661