Selecting Items in a Drop-Down Menu. Verint Impact 360 Agents' Guide

Chapter 1 - Welcome to Workforce Management Navigating in Workforce Management

For example, the following graphic shows the Organization Scope list in both its expanded and collapsed form:

Expanded Collapsed

Selecting Items in a Drop-Down Menu

You set the value of some items in the Workforce Optimization Solution’s web interface using drop-down menus. There are two types of drop-down menus: z single-selection

You can only select one item from the drop-down menu.

z multi-selection

You can select one or more items, using the

Ctrl

key to select non-adjacent items or the

Shift

key to select a contiguous range of items.

The type of drop-down menu is indicated with the following buttons:

Single-selection

Multi-selection

Once you’ve finished multi-selecting, click again.

If the items you have selected cannot be fully displayed in the selection box, position your cursor over the selection for a few seconds (known as hovering). The selected items will be displayed as a tool-tip. This same technique can be used for both single and multi-selections.

Impact 360 Workforce Management Agents’ Guide

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