My Time. Verint Impact 360 Agents' Guide

Below you will find brief information for Workforce Management Agents' Guide. This document provides detailed information on how you, as an employee, can use Workforce Management to log your activities and time, view your schedule, submit requests for time off or shift swaps, or submit shift bids.

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Key features

Forecasting and Scheduling
Time Off Management
Shift Bidding
Employee Self-Service
Reporting
Multi-Contact
Adherence Management

Frequently asked questions

Impact 360 Workforce Management is a software solution that helps businesses manage their workforce. It includes features for forecasting and scheduling, time-off management, shift bidding, and more. The software can help businesses optimize their staffing levels and reduce costs.

Impact 360 Workforce Management includes features for forecasting and scheduling, time-off management, shift bidding, employee self-service, reporting, multi-contact, and adherence management. These features can help businesses to improve efficiency and productivity.

Impact 360 Workforce Management allows you to request and manage your time off requests. You can also view the status of your requests and see when they have been approved or denied.

Impact 360 Workforce Management allows you to bid on shifts. You can specify your preferences for start times, overtime, and days off. You can also see the status of your bids and see when they have been approved or denied.

User questions

John F.

How can adherence be monitored in Verint Workforce Management?

Adherence can be monitored in Verint Workforce Management via the 'My Adherence' tab. This tab presents adherence data graphically and includes a daily summary, covering aspects like adherence information, Approved Exception Hours, Unapproved Exception Hours, Scheduled In-Office Hours, Exceptions during In-Office Hours, and the Day's Adherence percentage. The page also features a Refresh Rate selector, a date selector, and a refresh button for updated information.