Subscriber Services Menu. Samsung DS 24D, DS 616

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Example: “Hi, this is John Smith. I'm sorry, but I am not available to speak with you at this time. If someone else can help you, please enter the extension number now. Or, to leave me a message, press 1.”

6 Edit Personal Greetings

You may also edit/record each one of the greetings (1-9) at any time.

Select a greeting number to edit and follow the instructions to record your greeting. When you are done recording your greeting, you will be able to listen to the greeting you recorded, save the greeting you recorded and return to the previous menu, record the greeting again, or exit without saving the greeting.

Note: If you record only the greeting assigned to the No-Answer Call

Coverage Condition, then that greeting will play to callers for all Call

Coverage Conditions (No-Answer, Busy, Blocked, Night, and Rejected

Caller). In this case, the salutation part of the greeting should be very general.

7 Edit Mailbox Greeting

Used whenever a caller reaches your mailbox or if you have not recorded any of the Call Coverage greetings. The way a caller is transferred to your mailbox greeting directly, is by another subscriber transferring the caller to your mailbox using the VT (VoiceMail Transfer) key.

This option is available only if the Administrator has assigned you the

'Mailbox Greeting Option' feature.

Example: “Hi, this is John Smith. Please leave me a message, I will call you as soon as I can.”

Note: This greeting will only play if none of the 5 personal greetings has played to the caller. A common usage for this Greeting is when another

Subscriber is talking with a caller and uses the VT key on their phone to transfer the caller directly to your Mailbox.

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MAILBOX ADMINISTRATION

The Mailbox Administration menu is used to turn on and off your pager notification, message alert options and other message control features.

1 Message Alert

When this function is activated, the SVM/SVMi E-Series will call any outside or inside telephone number, after each message is left in your voice mailbox.

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To hear your message at the remote location when the SVM/SVMi E-

Series calls you, after you pick up the telephone and answer you will be instructed that there is a message and to enter your password. Simply enter your password and you will now be logged in.

Setting Up Message Alert:

Q

Q

From the Subscriber Services Menu press [6] for Mailbox

Administration.

Press [1] for Message Alert.

Q

There are 4 options available to you:

Press [1] to toggle message alert on and off.

Press [2] to set the schedule when you would like to be notified.

Press [3] to be notified on urgent messages only.

Press [4] to set the destination phone number.

2 Pager Notification

When this function is activated, the SVM/SVMi E-Series will call your beeper service and notify you after each message is left in your voice mailbox.

Q

From the Subscriber Services Menu press [6] for Mailbox

Administration.

Q

Q

Press [2] for pager notification.

There are 4 options available to you:

Press [1] to toggle pager notification on and off.

Press [2] to set the schedule when you would like to be paged.

Press [3] to be notified on urgent messages only.

Press [4] to set the pager phone number.

3 Undelete

When this function is activated, the SVM/SVMi E-Series will allow you to undelete any messages that you have recently deleted (up to the programmed Daily Maintenance Time, which is set to 3 a.m. by Default the following morning).

Q

From the Subscriber Services Menu press [6] for Mailbox

Administration.

Q

Press [3] for Deleted Messages.

Deleted voice mail messages are temporarily stored in memory until 3 a.m. the following day. Select this option to recover ("undelete") previously deleted messages, during this period of time.

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4 Undelivered Retrieval

When this function is activated, the SVM/SVMi E-Series will allow you to recall any messages you have sent that have NOT yet been picked up by the recipient.

Q

Q

From the Subscriber Services Menu press [6] for Mailbox

Administration.

Press [4] for Undelivered Messages.

This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient.

5 Auto Play New Messages

If this option is enabled, after you enter your password correctly any new messages will immediately begin to play. To enable (or if already enabled toggle and disable) this feature:

Q

Q

From the Subscriber Services Menu press [6] for Mailbox

Administration.

Press [5] to Set Auto Play of New Messages.

6 Auto Play Message Information

If this option is enabled, the date, time and sender’s name will be played automatically before each message. If this is disabled, the information must be requested manually by pressing ‘00’. To enable (or if already enabled toggle and disable) this feature:

Q

From the Subscriber Services Menu press [6] for Mailbox

Administration.

Q

Press [6] to Set Auto Play of Message Information.

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MESSAGE BROADCAST

This option will only be available if it has been allowed by the System

Administrator.

Broadcast to All Mailboxes

If you have been designated as a Subscriber Administrator, you may send a message to ALL mailboxes in the system.

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#

Q

From the Subscriber Services Menu press [6] for Mailbox

Administration.

Press [9] for Broadcast Messages.

Q

This option will only be available if your mailbox has been assigned

Subscriber Administration privileges.

PERSONAL SERVICES

The Personal Administration Menu is used to set your password and record your name. Many of these features must be allowed by the System

Administrator.

1 Workload Management

Allows you to access to all reminders, both Active and Pending. If authorized you can group your reminders as Commitments, Follow-Ups or Tasks for better organization. The system will flag each reminder as

Active or Pending (pending means scheduled for future delivery).

2 Stored Numbers

Allows you to enter up to 9 stored phone numbers. The first five of these are used in the 'Find Me' feature, but any of them (1-9) can be easily dialed using only one digit followed by the pound key, to be used by many other features from within your subscriber space. (ie: “Follow Me,

“Message Alert”, “Pager Alert”, and “Direct Call”).

3 Schedule Availability

Allows you to enter a weekly availability schedule for use with Night

Personal Greeting and the Auto Night Intercept feature. Follow the spoken directions to enter the days of the week and times you are generally available to talk to your callers. All other times you will be considered unavailable.

5 Place a Direct Call

Allows you to place a direct call out of the SVM/SVMi E-Series from anywhere. You may either dial the number or dial a single digit 1-5 that corresponds to a stored number (See Personal Services, 2 - Stored

Numbers). This feature must be authorized by the System Administrator and can be limited or opened to internal, local, and long distance calls.

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