ICX Section 700 Feature Operation Ver 5

Chapter 5. Key Telephone Features

Call Transfer

Section 700 - Operation

Description

The System allows you to transfer calls to either another extension or to an outside number. The transferred calls can be either supervised or unsupervised. (You can also use the Camp-on feature to transfer a call to a busy extension.)

Supervised Transfer

When completing a supervised transfer, the transferring party remains on the line until the third party answers, then he/she announces the call.

Operation

To supervise the transfer of a call to another extension:

Action

1. While on a call, press the HOLD key.

2. Dial the extension number to which the call is to be transferred.

3. When the call is answered, inform the third party of the transfer.

4. Complete the transfer:

• If On-Hook Transfer is enabled for your Extension COS, replace the handset or press the ON/OFF key.

• If On-Hook Transfer is disabled, press the PROG key (or

RELEASE key if using DSS/72).

Result

Intercom dial tone

Talk-EXT Name or Number displays

142

To supervise the transfer of a call to an outside number:

Action

1. While on a call, press the HOLD key.

2. Seize a trunk line and dial the number to which the call is to be transferred.

3. When the call is answered, inform the third party of the transfer.

4. Complete the transfer:

• If On-Hook Transfer is enabled for your Extension COS, complete the transfer by replacing the handset or pressing the ON/OFF key.

• If On-Hook Transfer is disabled, press the PROG key (or

RELEASE key is using DSS/72).

Result

Intercom dial tone

Talk-EXT XXX displays (where XXX = extension)

Original call LED light turns red

ICX (International) issued October 2000 ICX-50-700

Section 700 - Operation Chapter 5. Key Telephone Features

Unsupervised Transfer

When completing an unsupervised transfer, the transferring party hangs up before the third party answers.

Operation

To transfer a call to another extension without supervising the transfer:

Action

1. While on a call, press the HOLD key.

2. Dial the extension number to which the call is to be transferred.

3. Complete the transfer:

• If On-Hook transfer is enabled for your Extension COS, replace the handset or press the ON/OFF key.

• If On-Hook is disabled, press the PROG key (or

RELEASE key if using DSS/72).

Result

Intercom dial tone

To transfer a call to an outside number without supervising the transfer:

Action

1. While on a call, press the HOLD key.

2. Press a vacant trunk key or enter a trunk access code

(default = 9 [UK/HK] or 0 [Taiwan, Malaysia, Indonesia]).

3. Dial the number to which the call is to be transferred.

4. Complete the transfer:

• If On-Hook Transfer is enabled for your Extension COS, complete the transfer by replacing the handset or pressing the ON/OFF key.

• If On-Hook Transfer is disabled, press the PROG key (or

RELEASE key is using DSS/72).

Result

Intercom dial tone

Camping a Call Onto a Busy Extension

Operation

To camp a call onto a busy extension:

Action

1. While on a call, press the HOLD key.

2. Dial the extension number to which the call is to be transferred.

Result

Intercom dial tone

ICX-50-700 ICX (International) issued October 2000 143