COMPRO | IP50 - QUICK | User manual | IP540(P)

Network Camera

Model No.

IP540

IP540P

IP570

IP570P

V2-110331

Copyright

© 2011 Compro Technology, Inc. All rights reserved.

Trademark

Compro Technology is the registered trademarks of Compro Technology Inc. Seedonk and Seedonk Messenger are registered trademarks of Seedonk Inc. All other company and product names mentioned in this document are registered trademarks of the respective companies.

Restriction

No part of this document may be copied or reproduced in any form or by any means without the prior written consent of Compro Technology, Inc.

Disclaimer

Compro Technology makes no warranties with respect to this documentation and disclaims any implied warranties of merchantability, quality, or fitness for any particular purpose. The information in this document is subject to change without notice. COMPRO reserves the right to make revisions to this publication without obligation to notify any person or entity of any such changes.

Revision History

2011/03/31 Marked features that currently are not available on IP570(P)

2011/01/20 Original 2.0 version

Compro Technology Inc. www.comprosecurity.com

Tel. +886 2 2918 0169, Fax +886 2 2915 2389

3F, No.12, Alley 6, Lane 45, Pao Shin Road,

Hsintien District, New Taipei City 231, Taiwan

Support e-mail: [email protected]

Contents

Chapter 1: Important Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Regulatory Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Operation Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Conventions in this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Chapter 2: Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Application Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Camera Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

LED Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Chapter 3: Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Connecting the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Connecting Using PoE Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Wireless Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Mounting on the Wall or Ceiling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Installing Camera Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Chapter 4: Accessing Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Viewing Streamed Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Accessing via PC Web Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Accessing via iPhone/Smartphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Accessing via 3GPP Mobile Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Accessing via Seedonk IM Client (IP540 / 540P only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Chapter 5: Live View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Page Layout - 540(P) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Page Layout - 570(P) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Icons on Live View Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Voice Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Chapter 6: Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Main Setup Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Video Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Video Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Stream Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Active Bandwidth Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Video Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Camera Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Video Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

White Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Backlight Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Flickerless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Exposure Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Low Light Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

LED Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

IR Light Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Embed Text and Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Flip Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Autoiris mode (570/570P only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Smart Focus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8

Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8

Contents

Compro IP540(P) / IP570(P)

Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8

Network Diagnostic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9

Network Bandwidth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9

Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9

DDNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10

UPnP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10

RTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10

PTZ Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11

Preset Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11

Patrol Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12

Event Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13

Event Server Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13

Trigger Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14

Motion Detection Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14

I/O Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15

Audio Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15

Recording Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16

Recording History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-17

Date Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-17

Multi-Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-18

Chapter 7: Event Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Chapter 8: Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

Profile Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2

Reset All Settings to Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2

Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2

Chapter 9: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1

Reconfiguring Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1

Cabling Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1

Reset to the Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2

Trouble with the ActiveX Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3

No user interface in the browser: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3

Trouble with Remote Viewing on Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5

DDNS Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-7

Symptoms, Causes and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8

Contacting Compro Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-12

Chapter 10: Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1

Chapter 11: Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1

Examples of Port Forwarding Setup on Routers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1

IP540(P) / IP570(P) Available Video Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-4

List of Compatible DVR / NVR / NAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-4

List of Figures and Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-5

Chapter 1: Important Notices

Chapter 1: Important Notices

Regulatory Notice

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)

This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

To assure continued compliance, any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

Operation Safety

Before starting using the camera, please read and follow the steps below to protect your IP camera.

• Please place the IP camera on a level surface and out of direct sun shine.

• Please keep the IP camera indoors and away from water, dust, humidity or magnetic products.

• Please do not rotate your IP camera by hand. It may cause the damage of the IP camera.

• Please do not drop the IP Camera body to the floor; it may cause the damage to main parts.

• Please do not disassemble or remodel the product; it may cause damage or fire.

• Do not shake, move or disturb the IP camera when it is in operation, as such actions may result in the malfunction of the device.

• Power off the IP Camera as soon as it is found smoking or smelt unusual.

• Please do not place the IP Camera around the heat sources, such as television or microwave oven.

Regulatory Notice & Operation Safety 1-1

Compro IP540(P)/IP570(P)

About this Manual

This manual is only intended for the users of Compro IP540, IP540P, IP570, and IP570P network camera. The content of this manual is applicable to firmware release 2.0. In this manual, there are some features and functions that are not available on IP570 for the time being due to its unreleased new firmware.

In addition, the camera appears on the cover of this manual is a IP540, which slightly differs with IP570 in appearance.

Conventions in this Manual

While you are using this manual, pay attention to some symbols and notations that are used to draw attention to special situations such as:

Caution!

Information provided here is critical to prevent damage to the product or injury to the user.

!

Important:

Here it provides instructions that a user must follow in order to complete a task.

Note:

Additional information or tips to help the user operate the product.

1-2 About this Manual & Conventions in this Manual

Chapter 2: Product Overview

Chapter 2: Product Overview

Package Contents

IP540(P)

Please check the package contents on your hand. If anything is missing, please don’t hesitate to contact your local distributor.

1

4

2

5

3

6

7 8

Figure 2-1. IP540(P) Parts list

IP540(P) Network Camera

RJ-45 LAN Cable

Power Adaptor (12V, 2A)

Power Cable

Wall mount plate

Installation CD

Quick Start Guide

Screw for ceiling mount x 3, screw mount x 3, camera pad x4

Package Contents 2-1


IP570(P)

1

4

2

5

3

6

7 8 9

10

IP570(P) Network Camera

RJ-45 LAN Cable

Power Adaptor (12V, 2A)

Power Cable

Wall mount plate

Figure 2-2. IP570(P) Parts list

Installation CD

I/O Expansion Box

Connection cable for I/O expansion box

Screw for ceiling mount x 3, screw mount x 3, camera pad x4

Quick Start Guide

2-2 Package Contents

Features

IP540(P) Full Feature List

• 1/3” CMOS progressive scan sensor

• Pan, Tilt (Pan of 340 degrees, Tilt of 100 degrees), 2x precision zoom

• Day and night functionality with mechanical IR cut filter switching

• Built-in IR LED x12

• Supports real-time H.264, MPEG-4 and MJPEG compression (Triple Codec)

• Supports dual simultaneous streams

• Video frame rate is up to 30 frames per second at 640x480 resolution

• Smart motion detection

• Two-way audio with built-in MIC (External speaker not included)

• Supports UPnP (Universal plug and play)

• Supports 10/100 802.3/Ethernet

• Optional 802.11b/g/n WLAN upgrade module

• Supports local storage (microSD/SDHC)

• Easy to install with IP Cam Wizard

• Remote Monitoring on 3GPP Mobile

• Bundled with a powerful 32-channel IP video management software --- ComproView

• Optional Digital I/O box for External Sensor and Alarm (3 In/3 Out)

• Supports Power-over-Ethernet (PoE) on 540P


Features 2-3


IP570(P) Full Feature List

• 1/4” CMOS progressive scan sensor

• Pan, Tilt (pan of 340 degrees, tilt of 100 degrees), 12x optical zoom with auto focus

• Day and night functionality with mechanical IR cut filter switching

• Built-in IR LED x12

• Supports real-time H.264, MPEG-4 and MJPEG compression (Triple Codec)

• Supports dual simultaneous streams

• Video frame rate is up to 15 frames per second at 1280 x 1024 resolution

• Smart motion detection

• Two-way audio with built-in MIC (External speaker not included)

• Supports UPnP (Universal plug and play)

• Supports10/100 802.3/Ethernet

• Optional 802.11b/g/n WLAN upgrade module

• Supports local storage (microSD/SDHC)

• Easy to Install with IP Cam Wizard

• Remote Monitoring from 3GPP Mobile

• Bundle with powerful 32-channel IP video management software --- ComproView

• Includes Digital I/O box for External Sensor and Alarm (3 In/3 Out)

• Supports Power-over-Ethernet (PoE) on 570P

2-4 Features


Application Diagram

I/O Input

Sensor

I/O Output

Alarm

I/O Module

Wireless

Module

Video

Analytics

16-CH WebVUer

NAS / NVR

Audio Input

32-CH ComproView Internet

3GPP

Audio Output microSD/SDHC

Local Storage

Figure 2-3. Application diagram iPhone

Important:

Begining from firmware version 2.0, 3rd-party NAS / NVR support on this Compro IP camera is currently limited to the usage of RTSP

(Real Time Streaming Protocol) protocol. Support for other protocols, namely samba-based CIFS and NFS, is only available in older firmware. In particular, only certain NAS / NVR products from select manufacturers are supported by this camera. For the list of compatible

NAS products, please refer to the List of "

Compatible DVR/NVR/NAS

" section in the appendix. Compro does not guarantee other DVR /

NVR / NAS products not on the list will work properly with this Compro

IP camera.

Application Diagram 2-5


Camera Layout

1 2 3 4 7 8

5 6 9 10

Figure 2-4. Front and rear view of IP540(P) and 570(P)

IR LEDs x 6 (12 in total)

Light sensor

Lens

IR LEDs x 6 (12 in total)

Microphone

LED status indicator

USB Wireless adaptor connector

Power connector

Ethernet Port

I/O box connector

Audio Output

MicroSD/SDHC card slot

Reset Button

Microphone Input

11 12 13 14

2-6 Camera Layout


LED Status Indicator

The LED status indicator comprises a blue LED and a red LED. When you turn on the power of IP camera, the camera will start booting procedure. The IR LEDs and LED status indicator will be lit in the following patterns:

1. A few seconds after the IP camera powers on, the IR LEDs and LED status indicator becomes lit. The IR

LEDs appears red.

2. After about 5 more seconds, the IR LEDs turns off.

3. Attempting to connect: Establishing connection takes about 60 seconds. After the connection is established, the blue LED will remain lit.

4. Connection established: LED status indicator remains lit in blue.

5. Connection failed: Blue LED light flashing on and off.

On

Off

Red LED

On

On

Blue LED Indication

System booting up

Successfully established network connection

On Off Performing hardware test

Off

Blinking (every 0.5 sec.)

Off

Off

Off

Powered off

Failed to connect to network / failed to establish a WPS connection

Blinking (every 0.5 sec.) Attempting to establish a WPS connection

Off

Blinking (every 0.2 sec. in a 3-second period)

Successfully established a WPS connection

Blinking (every 0.5 sec.) Blinking Attempting to establish network connection

Table 2-1. LED status

Figure 2-5. IR LEDs (left) and LED status indicator (right)

LED Status Indicator 2-7


2-8

Chapter 3: Installation

Connecting the Cables

The picture below shows the basic connection of your IP camera.

Chapter 3: Installtion

Figure 3-1. Connection of cables

LAN cable from PC to hub/router: If your LAN cable from PC has been connected to the Cable/ADSL modem, please re-connect it to the Ethernet port of your hub/router.

Ethernet port on camera: Use the bundled RJ-45 LAN cable to connect the Ethernet port of the IP camera to the Ethernet port of your hub/router.

Wireless adaptor (Optional accessory): If you have purchased the Compro USB wireless adaptor for wireless connection, please plug it into the USB port of IP camera for wireless reception.

Power: Attach the power adaptor to the camera’s power connector and connect the power plug to a power outlet.

Caution!

• The wireless connection port only supports the Compro wireless adaptors ; please do not use other USB adaptors on Compro IP camera.

Should you remove the wireless adaptor during camera operation, you need to power off the camera first before re-plugging it.

• Please do not rotate your IP camera by hand. It may cause the damage of the IP camera.

• When you unplug the power plug from the wall outlet while the camera is still in operation, wait for 4 seconds before plugging the power plug back in the wall outlet. And avoid too frequent plugging and unplugging of power cable.

Connecting the Cables 3-1


Connecting Using PoE Function

The illustrations below show how to connect your IP540(P) and IP570(P) camera using PoE function.

Figure 3-2. Connecting to a PoE-capable LAN switch

Figure 3-3. Connecting to a LAN switch through a midspan

3-2 Connecting Using PoE Function


Wireless Connection

With the Compro wireless adaptor installed, you can also opt for using the wireless connection. Please keep in mind that you can only have one active connection at a given time, either through LAN or wireless network.

If you connect the IP camera to the Intranet, then the same group of users can share the access of IP camera. Please also ensure that the wireless adaptor has been securely fastened, or it could lead to unstable connection.

If the wireless connection drops randomly or plainly seems slow, try bringing your IP camera in closer proximity to the wireless AP/router and then see if the situation improves.

!

Important:

• Having more walls and ceilings between the wirelessly connected

Compro camera and your wireless AP/router will negatively affect your wireless connection speed. Generally, the number of walls and ceilings shall be kept in minimum.

• Materials and objects like solid metal, aluminum, steel, water, brick, and concrete will weaken the strength of the wireless signal. Allow the wireless signal from your wirelessly connected camera and your wireless AP/router to pass through open doorways when positioning them.

• The operation of the wireless network may be interfered should there be other 2.4 GHz devices working in the vicinity, e.g. microwave oven, digital cordless camera, etc. You may experience slow frame rate or drops of connection; in such situation, we suggest you try moving the

IP camera away from the area or turning off other appliances.

• Since wireless cameras can cause interferences on transmission, you may encounter erratic behavior when there are more than 10 cameras operating in close proximity.

• The default wireless connection method uses 802.11n standard and you should experience a stable connection on your camera within 20 meters of the access point. .

Wireless Connection 3-3


Mounting on the Wall or Ceiling

Screw the mounting plate into the mounting surface.

Secure the IP camera to the ceiling plate.

Loosen the screw that fixes the trapezoidshaped fastening bracket

Let the two tips of the fastening bracket slide into its position on the camera base (as circled).

Push and hold the bracket to the right and tighten the screw.

Use a screwdriver to tighten the screw on the fastening bracket. Make sure the bracket holds its position firmly.

3-4 Mounting on the Wall or Ceiling


Installing Camera Software

The software for your camera includes 3 major parts which help you use the IP camera:

1. iWizard Installer and iWizard utility: For quick and convenient setup of your IP camera software/ hardware in steps. Having installed the iWizard, double-click on the iWizard icon on your desktop and it will start to search the available cameras on your network.

Figure 3-4. iWizard

2. 16-CH WebVUer: This provides Live View and controls via Internet Explorer (ActiveX). The WebVUer also supports multi-channel management, allowing you to monitor up to 16 cameras simultaneously.

Figure 3-5. 16-CH WebVUer

3. ComproView: A professional PC-based surveillance software that supports up to 32 simultaneously channels and real-time recording, playback, event alerting and more.

Figure 3-6. 32-CH ComproView

Installing Camera Software 3-5


Running the iWizard Installer (for 540 / 540P)

Before running Compro software, make sure you have the IP Camera beside you. To install the software, insert the installation CD supplied with the camera into your CD-ROM drive, and the iWizard installer will start and guide you during the installation process of the hardware and software for your IP camera. You will be asked to select the displayed language first. Then please click on [IP Camera Setup] and select the camera you wish to install, and follow the steps below.

1. The wizard searches for all available cameras on your local network. Click on a camera from connected camera list, and wait until the live video and camera information are displayed on the right side. (You can double-check the device name and the MAC ID which are printed on the serial number sticker at the back of IP camera and on the package). Then, click [Next].

Figure 3-7. Camera selection

2. Meanwhile, if you see the Windows

Security Alert dialog box during the search, please choose [Unblock]..

3. The default password is admin. We strongly recommend you enter a new password to protect your system. (Please note down your new password) You can also click [Next] to skip this step and retain default password.

Figure 3-8. Security alert dialog (Windows XP)

Figure 3-9. Password setup

3-6 Installing Camera Software (for 540 / 540P)


4. Please check the camera name, date and time setting.

Figure 3-10. Camera configuration

5. When you come to Seedonk setup, you can choose whether to use Seedonk service and remotely access your camera through Seedonk platform.

If you choose [Yes], you may opt for connecting to a different Seedonk server by pressing the [Advanced Settings] button, and entering a different server address. (If you enable Seedonk service, you won’t be able to use iDDNS service.)

Figure 3-11. Seedonk setup)

Note:

Seedonk video streams are encrypted end-to-end and most of the streams are sent through direct channels and don't pass through

Seedonk server, which helps protect user privacy.

6. Select the configuration of your

I P a d d re s s to o b t a i n I P a d d re s s automatically (DHCP mode) or manually enter IP address information. Then choose whether to allow iWizard to automatically configure your firewall, configure connection port and the frequency of your local power. (Note if you enabled Seedonk service, you won’t see connection port and frequency configuration here.)

Figure 3-12. Device configuration

Installing Camera Software (for 540 / 540P) 3-7


7. Select the orientation of your IP camera in Standard Position or Ceiling Mount.

You can also change the orientation setting later via the Web client.

Figure 3-13. Orientation configuration

8. (If you are not using wireless connection, please skip to point 9) If you have purchased and connected the Compro wireless adaptor to your IP camera, you will come to wireless network setup.

Please click[Yes] to connect wirelessly by default. The wizard will search for available access points. Then select one access point.

9. The wizard will select an appropriate encryption method automatically. You need to input the correct passphrase, and then select a suitable IP address configuration in order to continue with setup. (For Wireless connection only.)

Figure 3-14. Wireless connection setup

Figure 3-15. Wireless connection setup



10. (Skip this part if you enabled Seedonk service) If you didn’t enable Seedonk service earlier, you can set up iDDNS service here. To do so, click [Yes] and input your desired address name. Then click [Check Availability] button to check if the entered address name has been used. When successful, you can click

[Create Shortcut] button to create a shortcut on your desktop for convenient access.

Figure 3-16. iDDNS configuration

Note:

The iDDNS is a free DDNS (Dynamic Domain Name Service) service from Compro.

If you are using floating IP, you need to apply for DDNS service to create a hostname that links to your home or office IP address, which provides easyto-remember URL for quick access to your camera anytime, anywhere. After successfully creating the iDDNS address name, you can then enter http://xxx

(input by yourself).iddns.org in a browser to access your IP camera.

If your local LAN and router have firewall to block attack from outside, you have to configure the HTTP port on your router. For example, if you set the HTTP port

“2001” for your IP camera, your IP camera’s address will be http://xxx (entered by

you).iddns.org:2001.

11. (Skip this part if you didn’t enable

Seedonk service.) You will be asked to log in to your Seedonk account when you come to Seedonk setup in step 4. If you don’t have a Seedonk account yet, you can choose to create a Seedonk account and continue with account registration (You need to read and accept the Seedonk end user license, term of service, and privacy statement in order to open a Seedonk account).

Figure 3-17. Seedonk account setup



12. (Skip this part if you didn’t enable

Seedonk service.) After successful login to your Seedonk account, you may choose to download and install

Seedonk Messenger by clicking on

[Download and Install]. Click on [Next] if you wish to do so later manually.

13. The iWizard starts programming your camera based on your settings. Please wait patiently and do not interrupt the process.

Figure 3-18. Installation of Seedonk Messenger

14. The iWizard performs system diagnosis based on your network settings and alert you for inappropriate settings

(marked with a exclamation mark icon).

Figure 3-19. Programming camera

Figure 3-20. System diagnosis



15. The iWizard indicates the setup has been completed successfully. You can click on the URL to view the live video now. Click [Yes] if you wish you set up another camera from scratch.

Figure 3-21. Multi-camera setup

Note:

The iDDNS is a free DDNS (Dynamic Domain Name Service) service from Compro. If you are using floating IP, you need to apply for DDNS service to create a hostname that links to your home or office IP address, which provides easy-to-remember URL for quick access to your camera anytime, anywhere. After successfully creating the iDDNS address name, you can then enter http://xxx (input by yourself).iddns.

org in a browser to access your IP camera.

If your local LAN and router have firewall to block attack from outside, you have to configure the HTTP port on your router. For example, if you set the HTTP port “2001” for your IP camera, your IP camera’s address will be http://xxx (entered by you).iddns.org:2001.



Running the iWizard Installer (for IP570 / 570P)

Before running Compro software, make sure you have the IP Camera beside you. To install the software, insert the installation CD supplied with the camera into your CD-ROM drive, and the iWizard installer will start and guide you during the installation process of the hardware and software for your IP camera. You will be asked to select the displayed language first. Then please click on [IP Camera Setup] and select the camera you wish to install, and follow the steps below.

Note:

If Autorun has been disabled in your computer, please browse the contents of the installation CD and double-click on the "iWizard.exe" file to run the setup wizard.

1. Check if the LED status indicator of the

IP camera is working. And click “Next” to search for your camera on the network.

2. Meanwhile, if you see the Windows

Security Alert dialog box during the search, please choose [Unblock]..

Figure 3-22. Hardware Setup

Figure 3-23. Security alert dialog (Windows XP)


3. The wizard will search for all the available cameras on your local network.

You can select your camera from the list on the left side, and it will display live view video and camera information on the right side. (You can double-check the device name and the MAC ID. The

MAC ID is printed on the serial number sticker at the back of IP camera or on the package.) You may also doubleclick on any camera from the connected camera list to view its live video.

4. We recommend you enter a new password to protect your system. You can also click “Next” to skip this process.

(The default password is “admin”)

Figure 3-24. Camera scanning


5. Please check the camera name, date and time setting.

Figure 3-25. Password configuration

Figure 3-26. Camera configuration



6. Select the configuration of your IP address to be DHCP (obtaining IP address automatically) or manually e n t e r I P a d d r e s s i n f o r m a t i o n .

Choose whether to allow iWizard to automatically configure your firewall, set up connection port, and choose frequency of your local power.

7. Select the orientation of your IP camera in Standard Position or Ceiling Mount.

You can also change the orientation setting later via the Web client.

Figure 3-27. IP configuration

8. If you already connected the Compro wireless adaptor to your IP camera, please click “Yes” and it will search for available SSID on wireless AP/router, and then select the AP/router you want to use.

Figure 3-28. Orientation setting

Figure 3-29. Wireless access point selection


9. Select the encryption method and input passphrase, and then select the

IP address configuration. (For Wireless connection only.)

10. If you want to use iDDNS service, please click [ Yes] and input your desired address name. Then click [Check

Availability] button to check if the entered address name has been used.

When it is successful, you can click

[Create Shortcut] button to create a shortcut on your desktop for convenient access.

Figure 3-30. Wireless network setting

Figure 3-31. iDDNS configuration

11. Here will display the old and new settings, if ok, please click “Next”, or click

”Previous” back to previous settings.


Figure 3-32. Review changes



12. System will save and reload the new settings onto your camera.

13. The iWizard will run network diagnosis based on your network settings and alert you for inappropriate settings.

Figure 3-33. Saving changes

14. You can click on the link on the screen to directly access the web page of your

IP camera, and if you want to set up another IP camera, please click “Yes”.

Or click “No” to install the ComproView software.

Figure 3-34. System diagnostics

Figure 3-35. Setup completes



Note:

The iDDNS is a free DDNS (Dynamic Domain Name Service) service from Compro. If you are using floating IP, you need to apply for DDNS service to create a hostname that links to your home or office IP address, which provides easy-to-remember URL for quick access to your camera anytime, anywhere. After successfully creating the iDDNS address name, you can then enter http://xxx (input by yourself).iddns.

org in a browser to access your IP camera.

If your local LAN and router have firewall to block attack from outside, you have to configure the HTTP port on your router. For example, if you set the HTTP port “2001” for your IP camera, your IP camera’s address will be http://xxx (entered by you).iddns.org:2001.

Installing ComproView

1. After your iWizard setup completes, you can choose to install the professional video management software ComproView by choose [Install] as illustrated below. The ComproView Installation wizard in the installation CD will help you to step-by-step in the process. Please follow the on-screen instructions to install ComproView.

Figure 3-32. ComproView setup in iWizard

2. At the end of installation, your will be asked to restart your system. Please close all your applications and click[Yes] to restart your system. After restarting your system, you will see the iWizard and

ComproView icons on your desktop. You can double-click on the “iWizard” to change your camera setup or double-click on “ComproView” to execute the ComproView program.



3-18

Chapter 4: Accessing Camera

Chapter 4: Accessing Camera

Viewing Streamed Video

Compro provides a wide range of access method to view the live video streamed from the IP camera that you’ve just installed, which includes:

1. View the live video stream from a single camera on the Internet Explorer (WebVUer) which comes with all Desktop/Laptop/Nettop/Tablet with Windows system. This is the easiest way to view the video of the IP camera and requires little learning time. (The FireFox and Safari browser is supported via a firmware update and VLC plug-in, and the update is not available for IP570 and IP570P now )

2. View the live video stream from a single camera on the mobile web browser of your iPhone/iPod,

Android phone, BlackBerry, PDA, MID or any other mobile Internet devices with a web browser.

Through streaming Motion-JPEG video, you can view the camera on your mobile devices at anytime and from anywhere. (M-JPEG mode is limited to live view screen only.)

3. View the live video stream from a single camera via 3GPP-capable cellular phone over the internet.

This is the preferred way of accessing your camera while you are away from home and have no access to a computer. However, due to some limitation of this technology, only video stream is provided in this mode.

Note:

Your wireless carrier will be charging at a predetermined rate for using mobile data service.

4. View the live video stream from a single camera or multiple cameras via the bundled ComproView software. ComproView is a comprehensive video management system capable of monitoring, recording and detecting a set area in the scene. For the full function of the ComproView, please refer to the electronic manual included on the CD.

Figure 4-1. Ways of accessing camera

Viewing Streamed Video 4-1


Accessing via PC Web Browser

User can check the current condition of the monitored area via Internet Explorer which comes with all

Windows-based computer system. Please refer to the following steps to watch live view on WebVUer:

1. Open the Internet Explorer.

2. Enter the camera’s IP address. (192.168.0.x)

3. A dialog box that request the user name and password appears; enter the valid user name and password for your IP camera, and then press OK. The default user name and password is “admin.”

Figure 4-2. Login dialog box

Note:

If you forget your user name and password, you need to reset your camera to factory default settings (see Troubleshooting chapter).

4. After valid user name and password are entered, Internet Explorer will display a message to warn user about the installation of the software from “Compro technology, Inc.” Please click on the warning message and choose to install the ActiveX.

Figure 4-3. Installing Compro ActiveX

4-2 Accessing via PC Web Browser


5. And then the reconfirmation dialog box appears. Please click [Install] twice to install both the

“USActiveX.cab” and “ComproClientActivex.cab” on your system.

Figure 4-4. Security Warning

6. After ActiveX installation completes, the Windows Security Alert dialog appears. Please click [Unblock] to unblock it from firewall.

Figure 4-5. Unblocking application

Accessing via PC Web Browser 4-3


7. Now you can start using web browser for watching live video and controlling IP camera.

Figure 4-6. Live view

Note:

If your IP camera falls behind a firewall, you will need to enable ports 80 and 554 (default ports used by camera) in your firewall and link them to the internal IP address of the camera. Should you have more than one

IP cameras, please increase the value of the above ports by 1, e.g. the second camera will have ports 81 and 555. Please refer to the manual of your router or firewall.

4-4 Accessing via PC Web Browser


Accessing via iPhone/Smartphone

As long as your device comes with built-in web browser, you can use the device to view the live video stream via MJPEG mode (video only), which is supported on popular smartphones like iPhone and a wide range of mobile devices such as NB, Mobil Phone, PDA, Nettop, MID, Tablet.

Platforms and supported web browsers:

• Windows: IE, Google Chrome, Safari, FireFox (non-IE browsers require VLC plug-in)

• Linux: FireFox

• Mobile Device: iPhone, iPod Touch, BlackBerry, Android, WM and major-brand mobile phones.

To access your camera via mobile web browser, follow the steps below.

1. Use a PC to log on to the camera, and go to [Setup] > [Video Settings], and check the [Enable 2nd

Stream (include 3GPP)] box to enable the stream-2 video.

2. For the Stream-2, set the Codec as “Motion-JPEG”.

3. Launch the web browser on your iPhone, Android phone, or any other mobile Internet device, and enter (IP-address)/mjpeg.html into the address field of your phone’s web browser to watch live video on your mobile device. Or click on the link at the bottom of the Video Settings page to preview the

M-JPEG stream.

Figure 4-7. Enable 2nd stream

Accessing via iPhone/Smartphone 4-5


Accessing via 3GPP Mobile Phone

You can access your IP camera via 3GPP-compatible mobile phones when the IP camera has a stable internet connection and the mobile device has a good connection on GPRS or to 3G network. There are several prerequisites which need to be met before using the 3GPP function successfully.

1. User should turn on the 2nd stream of the IP camera and set the resolution as QQVGA, FPS as 5, codec as MPEG-4 and set a medium bit rate for Quality. In addition, after enabling the 2nd stream, you will notice a drop in the frame rate for the primary stream. This is a normal behavior since the camera system has to process two streams instead of just one.

2. User needs to enable DDNS function and obtain a valid Dynamic DNS (DDNS) address as detailed in earlier sections of this manual.

3. Ensure that an active internet connection is available for both the IP camera and the intended mobile phone.

Having taken above actions, enter the following address into the address field of your mobile web browser or streaming software in order to view the live image: “rtsp://ipcamera-ip/medias2” (the “ipcamera-ip” is the

DDNS address that you’ve obtained in the installation process).

Note:

Compro Technology does not guarantee the successful viewing of live video on every 3GPP-compatible cell phone. You may also need to consult with the mobile network service provider about the usage and availability of 3GPP format.

4-6 Accessing via 3GPP Mobile Phone


Accessing via Seedonk IM Client (IP540 / 540P only)

If you have installed the Seedonk IM client, you can also access your network camera through the easy-touse Seedonk IM. Its intuitive instant-messenger-like interface lets your conveniently control, view, and share cameras over the Internet. If you have not installed the Seedonk IM client, you can download it from "http:// web.seedonk.com/download.html." Having downloaded the Seedonk IM, run the application and follow onscreen instruction to complete its installation.

Figure 4-8. Installing Seedonk IM

To access your camera using Seedonk IM client, double-click on the Seedonk icon on your windows desktop, and then enter the user name and password of your Seedonk account to log in to the service (If you do not have a Seedonk account, go to "http://www.seedonk.com/cxs/register.do?from=register" and continue with account registration).

The following figure shows a successful login to Seedonk IM platform. You will find your camera under "My

Cameras". Double-click on any on-line camera to view its live video. For complete user guide of Seedonk IM, visit "http://web.seedonk.com/support.html".

Accessing via Seedonk IM Client (IP540 / 540P only) 4-7


Figure 4-9. Seedonk IM

Note:

When your camera is installed in an indoor environment, live image of your network camera may appear darker than expected due to insufficient environmental lighting. When this happens, simply move your camera to a different location where lighting condition is better or turn on the back light compensation if there are lights shining behind the objects in the scene.

4-8 Accessing via Seedonk IM Client (IP540 / 540P only)

Chapter 5: Live View

Chapter 5: Live View

Page Layout - 540(P)

On the first page, you can see the basic control panel at the top and on the left-hand side, and the live video on the right-hand side. Click on the icon to hide or show the control panels.

Figure 5-1. Layout of LiveView page for IP540(P)

Left control panel – Here provides control over video recording, voice communication, I/O, Pan/Tilt and snapshot.

Video stream selection – You can switch between Stream-1 and Stream-2. (stream-2 can be configured in video settings).

PTZ Speed – Set the Pan and Tilt speed from a scale of 1 to 10.

Video mode selection – Let you switch video display between single, multi, and auto scan mode.

Top control panel – Let you adjust displayed video and mic and speaker.

Preset Point – Changing the preset point allows you to change camera’s current direction to a different one to view in a pre-defined direction. (Please configure the preset points in [Setup] > [PTZ Control])

Live video window – Live video stream.

Channel selection – Select a channel from the drop-down list, or click on the arrow icon to switch to next/previous channel. (Maximum 16 Channels)

X-axis – Click on the bar to adjust camera’s position on the x-axis.

Y-axis – Click on the bar to adjust camera’s position on the y-axis.

Page Layout - 540(P) 5-1


Page Layout - 570(P)

1 2 3 4 5

6 7 8

Figure 5-2. Layout of LiveView page for IP570(P)

9 10

Left control panel – Here provides control over video recording, voice communication, I/O, Pan/Tilt and snapshot.

Video stream selection – You can switch between Stream-1 and Stream-2. (stream-2 can be configured in video settings).

PTZ Speed – Set the Pan and Tilt speed from a scale of 1 to 10.

Video mode selection – Let you switch video display between single, multi, and auto scan mode.

Top control panel – Let you adjust displayed video and mic and speaker.

Preset Point – Changing the preset point allows you to change camera’s current direction to a different one to view in a pre-defined direction. (Please configure the preset points in [Setup] > [PTZ Control])

Live video window – Live video stream.

Channel selection – Select a channel from the drop-down list, or click on the arrow icon to switch to next/previous channel. (Maximum 16 Channels)

X-axis – Click on the bar to adjust camera’s position on the x-axis.

Y-axis – Click on the bar to adjust camera’s position on the y-axis.

Note:

It is recommended not to perform panning/tilting and zooming simultaneously.

5-2 Page Layout - 570(P)


Icons on Live View Page

Top Panel

Icons seen on the top control panel:

One of the view size button; The Fit Browser button resize the live video window to fit browser size.

One of the view size button; The Actual Size button resize the live video window to original size.

Adjusts the Brightness of camera image as you wish. Anonymous users will need to provide user name and password of a administrator to adjust brightness setting.

phone.

Click on the [Setup] button to access the main setup page of your camera.

Use its slider to adjust the Speaker Volume. Click on this icon to mute the built-in speaker.

tion Control is for use with Compro CM600 Wireless I/O Control Module and HS-R200 Wireless

Remote Control.

Left Panel

Icons seen on the left control panel:

Direction Control buttons include triangle buttons for rotating the camera and a home button for returning to the preset home position.

Zoom Control for IP570(P): Zoom in on the screen for more detail. The number under the slider indicates the zoom factor. (Only available in motion adaptive mode)

Focus Control for IP570(P): Push the [Auto Focus] button to switch between "Auto Focus" and "Manual Focus" and press the plus sign and minus sign button to adjust focal point.

Zoom Control for IP540(P): Loselessly zoom in on the screen. (Only available in motion adaptive mode). Available loseless zoom factor for IP540(P): 1~2x.

Use the Patrol Mode button to make the camera rotate through different predefined camera positions. The positions are defined in the [Setup] > [PTZ Control] > [Patrol Mode]

Locate button shows your camera position on the x-axis and y-axis represented by a red triangle.

Click the Snapshot button to take a snapshot of live view. A preview window will pop up once you hit this button (the size of the preview image is forced as 320 by 240 pixels). Rightclick on the preview image and choose ‘Save Image As’ to save the snapshot on your PC (the resolution of the saved snapshot depends on the video resolution you configured in ‘Setup’).

Icons on Live View Page 5-3


This Communicate button allows you to speak into your PC microphone and broadcast through camera’s speaker. See "Voice Communication" section for details.

Press this button to trigger the alarm and siren connected to the Digital Out port of your camera. Anonymous users will need to provide user name and password of a administrator to control digital outs.

Records live video by pressing [Record] button. (If your computer can not play .mkv file format, please download and install VLC media player or KMPlayer from the internet.)

Open a file browser to search and play back video files captured by the camera. (File format is

.mkv)

Others

Other icons seen on this page:

Digital Zoom button. Available zoom factor: 1~10x.

Click on the left/right arrow to Switch Channel.

The crosshair icon means when you move your cursor over a point on the live image and make a mouse click, that point will become the new center of view. The arrow icon moves camera view in the direction of mouse click

5-4 Icons on Live View Page


Enable Digital Zoom

(Feature only available on IP540 and IP540P.) To enable the digital zoom feature:

1. Click on the magnifier icon located on the lower-left corner of real-time video display, and then the digital zoom control window will pop up.

2. Check [Enable Digital Zoom] option and set desired zoom ratio by dragging the adjustment bar. Then set the area to be enlarged by dragging the black square shown on preview window. Click on the [X] button shown above or press [Esc] key to save the changes and/or close the preview window

Figure 5-3. Digital zoom window

Enable Digital Zoom 5-5


Voice Communication

Pressing the [Communicate] button allows you to speak into your PC microphone and broadcast through the camera’s speaker or audio line out. To talk through the external speaker connected to the IP camera, place your cursor on the [Communicate] button (the tool tip “Right click to setup” will appear), and right-click on the button and select [Setting] to choose input device and input source.

Figure 5-4. Communication setting

Having configured the device, please hit the [Communicate] button, (which then shall remain in “pressed” status for 90 seconds and automatically be released later, unless it is hit again) and talk through the microphone.

Note:

When using the voice communication feature, you may experience various degrees of delay between transmission from the computer and playback on the camera end depending on the condition of your network environment.

5-6 Voice Communication

Chapter 6: Configuration

Chapter 6: Configuration

Main Setup Page

The main setup screen consists of all the basic settings options. To access the main setup page, click on the

Setup button seen at the top-right location in the live view screen. Then the setup page as shown in the picture below will be displayed. You can configure the detailed settings of your IP camera here.

Figure 6-1. Main setup page

You also can go back to live view screen by choosing LiveView from the top menu. The top menu also allows you to go to the Event Viewer and Maintenance of the camera. The main setup menu on the left contains several parts.

Main Setup Page 6-1


Video Settings

Here you can configure the settings for video stream.

Figure 6-2. Video Settings

Video Mode

You can select between Turbo Picture and Motion Adaptive mode.

• Turbo Picture - This mode will provide you with the best video quality, but max. frame rate will be limited to 15.

• Motion Adaptive - This mode will provide up to 30 FPS at maximum 640 by 480 resolution.

Stream Setting

You can change the setting of resolution, codec, frame rate, and quality for the video stream. If you need to watch the live video on your mobile phone or PDA, please check the [Enable 2nd stream (include 3GPP)] box to enable the Stream-2 video, and the stream setting for the 2nd stream will be displayed. For available video modes for stream 1 and 2, refer to the appendix section of this manual

Active Bandwidth Management

(This function is only available on IP540 and IP540P for the time being.) When network congestion occurs,

Compro network camera can intelligently force down current user-defined video bit rate and bring it back when healthy bandwidth level becomes available. This avoids video quality deterioration and frame dropping by restricting network camera from sending excessive amount of data while the network is already overloaded. To activate the function, select [Enable] from the drop-down list.

6-2 Video Settings


If you have set up the iDDNS service during the installation process of your camera, you can directly enter the web address of your IP camera in a web browser and don’t bother with remembering the IP address. (In this case, replace the “compromk” what you entered in the installation process.)

Video Preference

(Feature only available on IP540 and IP540P.) Click on the bar to set your video preference (to stress motion smoothness or image quality). The video preference bar adjusts the interval between each “I-frame” in the compressed MPEG-4/H.264 video stream. In a sequence of images, there are inserted I-frames that can show the complete representation of the picture one sees at a particular moment. Between I-frames are what are called P-frames (which can be decompressed using the data from preceding frames) and B-frames (which utilizes the data from the preceding and following frames for achieving higher compression ratio). In essence, the shorter the interval between the I-frames is, the higher the video quality will be (motion in video will also be smoother). However, shorter I-frame interval will raise the bandwidth consumption of the video stream and lead to larger file size of the recorded clips.

Video Settings 6-3


Camera Settings

Here you can control the image color and related settings as well as IR light of your IP camera. All the changes you have made with regard to video properties will be reflected in the preview window in real-time. (The preview window is only available on IP540 and IP540P for now.)

Preview Window

Figure 6-3. Camera setting page

Video Properties

Here you can adjust the Brightness, Sharpness and Saturation on your IP camera.

White Balance

This controls the white balance of IP camera; available selection: Auto (default), Sunny, Cloudy, Fluorescent

Lamp, and Incandescent Lamp.

Backlight Compensation

(Feature only available on IP540 and IP540P.) This lets you turn on and off backlight compensation and select the strength of the backlight compensation , which when enabled can make the subject appear clearer in the image when the backlight is too bright or the subject is too dark. (Default: Disabled)

Flickerless

Here controls the flickerless mode: 60 (default) or 50 Hz.

Exposure Control

This allows you to control the exposure time of the camera. Default: Auto mode. You can manually set the shutter speed within the range of 1/5s to 1/16000s to suit your lighting conditions. In Auto mode, the gain level is automatically determined by the camera under normal lighting condition. When [Auto] is selected and low environment lighting is detected, the shutter speed and gain level will be set as 1/30s and 7.5 respectively unless you have enabled the Low Light Behavior option and manually specified exposure and gain setting.

6-4 Camera Settings


Low Light Behavior

Switching on the Low Light Behavior will produce better and clearer image when the camera detects low environment lighting. When the Exposure Control is set as [manual], the Low Light Behavior control will be dimmed and inaccessible. Here the default setting is [Off], and the shutter speed and gain level will be set as

1/30s and 7.5 by default on the condition that low environment lighting is detected. Switching on the low light behavior allows you to manually set the shutter speed and gain level in the case of low environment lighting. There are two adjustable parameters for low light behavior. (Low Light Behavior is only available on

IP540 and IP540P; IP570 has Low Light Behavior instead)

• Maximum Exposure - Adjust the shutter speed by selecting between “Disable” and “30 fps”. Lower frame rate means longer exposure time, which allows more light to be captured by the image sensor. However if there is fast motion in the scene, increased exposure time will result in motion blurs in the captured image.

Choosing [Disable] will use the default value of max. exposure and max. gain in low-light setting, which are

30 fps and 7.5 respectively.

• Maximum Gain - This allows you to adjust the gain level between 1 and 8.5 dB. Higher gain level increases the brightness of the picture but also increases the noise in the picture.

LED Indicator

This lets you control the LED indicator at the front of camera. Turn on the LED indicator or turn it off in case you don’t want people to notice the camera is working.

IR Light Control

The network camera is equipped with an IR light sensor and 12 IR LEDs, which makes it capable of fitting different lighting situations and providing 24/7 monitoring.

IR LEDs

IR Light Sensor

Normal lighting

(Indoor lights on)

Without IR LEDs

(Indoor lights off)

Figure 6-4. Effect of IR LEDs

With IR LEDs

(Indoor lights off)

The IR light sensor allows the camera to detect the lighting condition of the environment and to turn on/ off the IR LEDs accordingly; you can configure the IR light operation mode to be [Auto], [Always On], [Always

Off], or [By Schedule].

Camera Settings 6-5


Figure 6-5. IR light control

For scheduling on/off time of the IR LEDs, you can directly input the desired open and close time, and set the repeat option to be [always] or [only during time frame]. (In this example above, the system will leave the IR

LEDs on between 19:00 to 23:00 from Monday to Friday.)

Embed Text and Image

You can embed text and/or image on 4 different locations on the live screen. (Upper Left, Upper Right, Lower

Left, Lower Right). To embed image, click on the Upload Image link and choose a suitable image. (Limited to

JPEG/BMP, 100x30 pixels, 128KB) To remove an embedded image, press the Clear button.

Flip Mode

Enable this option will flip the image vertically, making the image rotated 180 degrees. Enable this setting when you need to reposition your camera from standard position to ceiling mounting position.

Autoiris mode (570/570P only)

You can enable or disable auto adjustment of iris on your IP570(P). Enabling auto iris mode will disable the exposure control.

Smart Focus

(Only available on IP540 and IP540P.) Choose [Indoor] or [Outdoor] based on the characteristics of your monitored scene. Choosing [Indoor] option will bring about refocusing upon small changes in the scene.

Choose [Outdoor] when your camera is installed at a location overlooking a wide area and scene changes are expected.

6-6 Camera Settings


Audio Settings

Here you can choose to enable or disable the audio and also adjust the volume. The Stream-2 audio is only available for adjustment when you turn on the 2nd Stream and check its 3GPP mode option under video settings.

Figure 6-6. Audio settings page

User Settings

Here you can add, modify or remove viewers/administrators. The viewers are only allowed to view live video and can’t change any of the camera settings. On the flip side, the administrators have the rights to make any changes.

Figure 6-7. Users Setting

• Modify/Remove - Click here to Modify or Remove an existing viewer.

• Add - Click here to add new viewer or administrator

• Allow anonymous viewer login - Click here to allow anonymous viewer login without requiring user name and password, but only to allow them to view the live video (only applies to IP540 and IP540P) .

When you add new users, you need to provide the information on user name, password and group type.

Figure 6-8. Adding/Modifying user

Audio Settings & User Settings 6-7


Network Settings

Here you can check your network settings and adjust the detailed settings.

Figure 6-9. Network settings

Ethernet

Set up the IP address for the IP camera to obtain IP address via DHCP (recommended), or use the manually inputted static IP address, or obtain IP address via PPPoE for which you need to provide valid user name and password.

Wireless

If you have installed the Compro wireless adaptor on your IP camera, you can set up the wireless connection in this page. To connect wirelessly, please check the [Use Wireless First] box to give priority to wireless connection when LAN network is also connected. And then provide the necessary information on IP address

(to obtain IP address via DHCP or use specified static IP address) and access point. And click [Save] to save the changes.

6-8 Network Settings

Figure 6-10. Wireless settings


Network Diagnostic

Here you can run the diagnostic tool for your current network settings and it will show error messages if any anomaly is detected. For further information on error messages, please refer to the FAQ section in this manual or visit www.comprosecurity.com for more information.

Network Bandwidth

(Only available on IP540 and IP540P for the time being.) This automatic network connection speed detection is to help users better define appropriate video bit rate for their applications. To perform network bandwidth test:

1. In [Setup] > [Network], click on [Network Bandwidth] located on the left menu to start.

2. Wait for Internet Explorer to prompt for the installation of Java plug-in. Then click on the text to accept.

3. Camera begins detecting connection speed.

4. Once speed diagnostics is done, camera will advise current user on network speed. See below example:

The message indicates that currently connected network has a bandwidth to support up to 10 network cameras of identical bit rate settings (either on Stream 1 or Stream 2). If the message shows a less favorable result, go to [Setup] > [Video] to lower current video bit rate values

Advanced

Adjust the advanced network settings here.

DNS server

Set the DNS server address to be via DHCP or use user-specified DNS address.

NTP Configuration

Set the NTP (Network Time Protocol) server address to ensure the clock of the camera system is synchronized to show accurate time. To synchronize camera clock via NTP server, choose either to obtain

NTP server address via DHCP server whose address needs to be provided manually, or to use an external/ public NTP server whose default address is set as pool.ntp.org.

HTTP server

Set the HTTP port for your IP camera to be viewed and controlled from the internet. The default port is 80.

Valid port numbers are between 1 and 32767. If you need to use port forwarding, please refer to the Port

Forwarding section in this manual.

Network Settings 6-9


RTSP server

Set the RTSP (Real-Time Streaming Protocol) port for your IP camera to enable the support of 3GPP streaming for mobile phones. Default: 554. If you need to use port forwarding, please refer to the troubleshooting section for port forwarding setup.

DDNS

Click here to enable the DDNS (Dynamic Domain Name Service) service if you are using floating/dynamic IP and want to tie your camera’s current IP address to a domain name. And instead of remembering a string of IP address, you can use the easier-to-remember domain name to access your camera over the Internet. Compro iDDNS service is recommended here for use. Or if you already have an account with DynDNS or no-ip, you can also input its domain name here for easier access to your IP camera.

UPnP

Check here to enable/disable the UPnP feature on your IP camera installed on your local network. Also, you can change the device name here. If your operating system supports Universal Plug and Play (UPnP™) feature and DHCP is in use on current network, the Compro IP camera will be automatically detected and added to

My Network Places on your Windows. If you want to use the IGD (Internet Gateway Device) protocol on your

IP camera, please check the [Enable IGD] box to enable it.

Note:

If you want to enable the UPnP™ service on your Windows, please execute the “Add or Remove Programs” item found in “Control Panel”, and after “Add or Remove Programs” window appears, click on “Add/

Remove Windows Components” and double-click on “Networking

Services” item and check “UPnP User Interface” box and proceed to install the component.

RTP

If you want to broadcast video using RTP (Real-time Transport Protocol), you can set up the port range, video/ audio address and port number here.

6-10 Network Settings


PTZ Control

Here you can manage your camera’s preset view points (or positions). And configure the patrol mode to let the camera patrol the preset positions.

Figure 6-11. PTZ control page

Preset Points

Add Preset Points

Firstly use the arrow buttons to move the IP camera to the desired position. And then type the name into the [Position Name] field, and press the [Add] button. If you would like to set the position as preset

Home position, please check [Use the current position as “Home”] button. The Home position can be accessed on the live view page by pressing the Home button. If you want the camera to always return to home position after a position change, check [Auto return to “Home“ position] (only available on

IP540 and IP540P) , input the period of time (between 30 to 300 seconds) in which the camera stays in the new position, and press [Save] button. Then whenever the camera changes to a new position, it will automatically return to its Home position after this period of time expires.

Figure 6-12. Add preset points

PTZ Control 6-11


Delete Preset Points

If you would like to delete a preset point, please select a preset point from the “Available Preset Points“ list. Before you press [remove] to delete the selected preset point, you can click [Go To] button to move the camera to the selected position and check the view in the preview window.

Figure 6-13. Delete preset points

PTZ Position Reset

Here it allows you to move the camera view to the preset position. There are two reset buttons:

• Calibrate PTZ Back to Factory Default - Press here to calibrate Pan/Tilt position back to factory default.

• Reset PTZ Home Position Back to Factory Default - Press here to reset camera’s Home position to factory default (only available on IP540 and IP540P) .

Figure 6-14. Delete preset points

Patrol Mode

Patrol Ordering

After you have created preset points, you could then configure how much time the camera will stay on each preset position when in patrol mode. To set the patrol order, check and select preset positions from the drop-down list, and then enter the duration for each checked and selected preset position. Pres [Save] to apply settings.

Figure 6-15. Patrol ordering

Patrol Speed

Here you can configure the PTZ camera patrol speed to be fast, medium, or slow. After you have chosen a speed setting, please press [Save] button.

6-12 PTZ Control


Event Setup

When an event happens, like detected motion or triggered I/O device, a snapshot can be instantly sent to your E-mail account, ftp server, image server, notification server, HTTP server, or SMS recipient to warn you about what’s happened (SMS and email are only available on IP540 and IP540P for now) . In order to properly set up the event function, you must:

1. First set up the event server based on your needs: E-mail, FTP, Image or ComproView Notification.

2. Once the event servers are configured, you can then go to the trigger setup to configure the type of event, motion, schedule and the associated even actions.

3. In the motion detection page, you can set up the region and the sensitivity for detection.

4. If you want to use the I/O input, please connect the I/O devices before event setup.

Event Server Setup

Here provides the configurations of 6 different event servers including E-mail, FTP, Image or ComproView

Notify, HTTP, and SMS. Please click on the event server you want to configure and input necessary information.

Email Server

(This function is only available on IP540 and IP540P for the time being.) This supports standard SMTP on

SSL-protected webmail platforms such as Hotmail (Windows Live) and Google Mail (Gmail). To use this function, in [Event Server Setup] > [Email Event Server Setup], enter their SMTP address and SSL port respectively. Then enter your user name and password, and the E-mail subject as you wish.

As of August 2010, SMTP and SSL settings for Hotmail and Gmail are as follows:

Platform

Hotmail

Google Mail

SMTP smtp.live.com

smtp.gmail.com

587

465

SSL

Table 6-1. Webmail setting

In [Authentication Method], select [Login]. Enter a complete email address in [User Name] field: [email protected]. Other SSL webmail platforms are not tested.

FTP Server

Here provides the configuration for the FTP server that will receive snapshot taken at the occurrence of triggered events by the camera.

Image Server

This allows you to set the name of the saved snapshots taken by the camera when an event is triggered.

Notify Server

Here is for entering the message that notifies ComproView of an event being triggered. This feature is meant for integration with ComproView.

HTTP server

The HTTP URL entered here is meant for the camera to use HTTP protocol to send a notification message to the HTTP server used by NVR when an event is being triggered.

SMS server

(Feature only available on IP540 and IP540P.) Here provides the configuration for SMS notification feature that allows the camera to send a SMS (Short Message Service) alert message to one or more pre-defined

Event Setup 6-13

Compro IP540(P)/IP570(P) recipients when a pre-defined event scenario is being triggered. This feature does not require additional hardware GPRS modem and SIM card installed. Users only need to first apply an account with a thirdparty, web-based SMS gateway service provider. To properly configure SMS server:

1. Under [Setup] > [Event Setup] > [Event Server Setup], click on [SMS server] to start configuration.

2. Provide the required data for the following field:

Field

Service provider

Description

Default: Clickatell

User name registered at Clickatell User name

API ID

Target country

API ID provided by Clicktatell

The country code for recipient’s mobile phone number

Target cell phone Recipient’s mobile phone number

Table 6-2. SMS server setting

If you do not have a Clickatell account yet, please visit [www.clickatell.com], and under [Login] >

[New Customer] > [Product Selection], choose [Clicktall Central (API)] and proceed to obtain an API ID according to its online instructions.

3. Choose [Next] to save the setting.

4. Customize the SMS message content if wanted. Choose [Next].

5. To receive a test message, click on [Send me a SMS message to the SMS Gateway]. Or choose [Finish] to save the configuration.

6. To enable SMS notification, go to [Setup] > [Event Setup], and click on [Trigger Setup] to create a new event trigger or modify an existing one. Then under [Event Actions], check [Send SMS] and choose

[Finish].

Note: You must have enough credit at Clickatell in order to send SMS message.

Trigger Setup

You can create, modify, or delete event triggers and set the trigger mechanism to be by Schedule, Motion/

Audio Detection or I/O ports. When creating an event trigger by schedule, you can set up scheduled time and period. When setting event trigger as by Motion Detection, you can select the trigger area defined in the

Motion Detection setting. You can also select the I/O port to be triggered. After finishing setting event trigger, click [Next] to select event actions so your camera will take snapshots, send e-mails, upload images to ftp, or sound warnings via the digital output port.

Motion Detection Setup

Motion detection feature provides a selection of 3 regions for motion detection. You can directly click and drag on the preview screen to set a detection region. Prior to that, please select the region (0, 1 or 2 ) and the sensitivity level (S1: Lowest, S2: Low, S3: Medium, S4: High, S5: Highest) from their drop down list. Press [Save] button for the settings to take effect.

6-14 Event Setup


Sensitivity Level

Region Number

Figure 6-16. Motion detection

If you want to remove a set region, please select the region number and click [Delete] to delete it.

Note:

If you want to record video onto SD card whenever motion in the scene is detected, you need to set at least a motion detection region before setting up event-based recording in Recording Setup.

I/O Status

Here displays the status of your I/O port for your reference.

Audio Detection

Configure the sensitivity level in audio detection used by event trigger. Available options: low, medium, high.

Event Setup 6-15


Recording Setup

(Recording Setup is only available on IP540 and IP540P for the time being.) In addition to the capability of storing event snapshots to local SD Card slot (card not included), this camera also supports storage of video clips (audio may be included if enabled) to the local storage device. To configure the recording function, go to the main setup page and click [Recording Setup]. Then follow the steps below.

1. Recording Setting: Here it displays the status of your SD card among other options. Click [Next] to proceed.

SD Card Status

SD Card Capacity

Status verification

Show available and total space in the card

Format Click to format SD card

Enable Recording during network failure

Check to allow forced recording to SD card when network connection fails

Table 6-3. SD card setup

2. Event Selection: Click on [Next] to set up recording methods: "Event-based" or "Disable Recording."

Event-based Recording: Start recording when motion, audio and I/O are triggered (multiple choices).

Recording length: 60~3,600 sec, default 60 sec.

Disable Recording: Turn off recording function.

Having made your settings, press [Save] button to save your settings. To playback the recordings stored on the SD card, go to [Setup], and click on [Recording History] located on the left menu.

Note:

• This Compro IP camera uses a First In First Out storage method.Once the SD card is full, the oldest file will automatically be overwritten.

• If you want to record video clips of detected motion to SD card, you need to set at least a motion detection region before setting up event-based recording in "Recording Setup."

6-16 Recording Setup


Recording History

(Only available on IP540 and IP540P for the time being.) Recording History lets you manage the video clips that have been recorded and stored on SD card by the camera. You will also see a playback menu as shown below.

Figure 6-17. Recording history

To play a video clip, first select a video clip on the list and press [Playback]. (File format: AVI)

Function Key

Playback

Download

Protect/Unprotect

Select All / Deselect / Delete

Description

Click to download then playback

Click to download the video clip on your PC

Selected clip(s) will never be erased

File management

Table 6-4. Management of recording history

Date Setup

Here displays the current time information stored in your IP camera, and you can set up the Time Zone for your current region or country, get time information from NTP server, and synchronize the clock of your camera system with your PC or manually adjust system clock.

Recording History & Date Setup 6-17


Multi-Camera

Here you can add, modify, or delete additional IP cameras on your camera list, and later switch between camera channels listed here on LiveView screen. When you add a new IP camera, you need to input the required information into the IP address, username, and password field (port numbers may be required if they have been different). After pressing the [Save] button, you will see the status of the cameras on the list. To modify an existing camera, simply choose a camera from the list and click [Modify].

Figure 6-18. Multi-Camera setting

6-18 Multi-Camera

Chapter 7: Event Viewer

Chapter 7: Event Viewer

Here displays the history of past events successfully triggered by motion, I/O, schedule or audio detection.

Click on any type of event trigger to view its history. Or click on the image link, if any, to view the snapshot taken at the occurrence of a pre-defined event.

Figure 7-1. Event Viewer

Event Viewer 7-1


7-2

Chapter 8: Maintenance

Chapter 8: Maintenance

Here provides the current information about your IP camera and the access to history log as well as system maintenance page.

Information

Here you can check the firmware version as well as various settings of your IP camera .

Figure 8-1. System information

Log

Here you can check the system log of your network camera. Press [Clear Log] to clean up system log.

Figure 8-2. System log

Maintenance

You can reboot your IP camera, change UI language, export/import user profile, reset to factory default settings, or update camera firmware (please download the latest firmware from Compro’s website first).

Figure 8-3. Maintenance page

Information & Log & Maintenance 8-1


Profile Management

(This function is only available on IP540 and IP540P for the time being.) The profile management feature allows installers and users to set up more than one camera of similar configurations at great ease. After the current camera is properly configured, users can export current camera's configuration to a profile on PC and then load it into other cameras, thereby making least changes possible like changes on IP address or a few other settings that might need to be modified individually when configuring a newly added camera. In addition, this feature can also be considered as a backup mechanism for future service need.

1. After the current camera is properly configured, go to [Maintenance] > [Profile Management], and click on [Export] to download camera profile to a user-specified location.

2. To load an existing profile into a different camera, log in to the maintenance page of a different camera, press [Browse…] and locate the profile you wish to load, and then click on [Import] to proceed.

3. Camera will start to reboot, which will take approximately 60 seconds to complete. Do not interrupt browser action during the process as doing so may cause problems to your camera system.

Caution!

you may only cross-import profile among identical camera models.

Reset All Settings to Default

This will reset IP camera to its factory default settings, producing the same result as pressing the hardware rest button at the back of camera. If you need to perform hardware reset, refer to the Troubleshooting chapter.

Firmware Update

You can download the latest firmware from Compro’s website (www.comprosecurity.com/en/supports.html).

After downloading the firmware, please log in to the setup page of your IP camera and click [Maintenance] on the top menu and then look for firmware update section. Press the [Browse] button and locate the downloaded firmware file and press [Upgrade] button to update camera firmware. Once the update process begins, it must not be interrupted.

Figure 8-4. Firmware update

If you log in to the live view page after camera is rebooted and find that some icons are in the wrong place.

Try pressing [Ctrl] + [F5] to force a cache refresh of your browser.

Caution!

Before updating firmware, please close all other browser windows and background applications that are consuming network bandwidth.

8-2 Maintenance

Chapter 9: Troubleshooting

Chapter 9: Troubleshooting

During the course of installation, you may encounter various issues in regard to the usage of either the camera or the ComproView software. The following section contains some troubleshooting procedures to help you solve the problems.

Reconfiguring Your Device

Anytime you need to re-configure your IP camera, you can simply double-click on the iWizard icon (or tap

Start > Programs > ComproView > iWizard) to open the iWizard configuration tool. During the configuration, the iWizard will automatically scan for all of the available Compro IP surveillance products installed on your

LAN network (even if they are not on the same subnet). The scanning generally takes around 1 minute to complete, and once the scanning completes, you will see the available IP cameras populating the list.

Figure 9-1. Camera selection

Cabling Check

If you didn't see your IP camera on the connected device list in iWizard, go through the following steps to check your cabling.

1. Check that the IP camera has been connected to the LAN network and has been powered on for over

1 minute.

2. Check if your computer has a successful connection to the network.

Computer is connected Computer is not connected

Table 9-1. Windows network connection

Note:

You can check the status of your router connection by logging onto your router's maintenance page.

Reconfiguring Your Device & Cabling Check 9-1


Reset to the Factory Default Settings

If you forget your system password or if you feel your IP camera has been acting weird, you can follow the steps below to reset the camera to its default state in which it will be using the Ethernet port for connection and obtaining IP from the available local DHCP server. To reset the camera:

1. Press and hold the reset button (located rear panel) for about 10 seconds; when successful, you shall see the Status Indicator go off.

2. After about 5 more seconds, the Status Indicator comes on again. It means that the IP camera has been successfully restored to the factory default settings.

3. Please re-configure the Compro IP camera using the iWizard.

Once the camera is reset, it takes 1 minute to reboot. Please wait and start the IP Camera Utility later again to scan for the camera.

Figure 9-2. Reset button

9-2 Reset to the Factory Default Settings


Trouble with the ActiveX Client

Once you launch the Internet Explorer and enter the camera’s IP address in the address field, you'll be asked for the user name and password combination (the default is admin/admin, case sensitive).

Note:

The ActiveX component developed by Compro currently only runs on Microsoft Internet Explorer 6 or greater. It does not function on other web browsers for the time being.

No user interface in the browser:

This could be related to three possible causes.

1. ActiveX was not installed: Please install the ActiveX component by following the instruction on the screen. This component must be installed. Otherwise you will not have access to the user interface.

Figure 9-3. ActiveX warning

Figure 9-4. ActiveX installation

Figure 9-5. ActiveX installation

Trouble with the ActiveX Client 9-3


2. ActiveX was installed but not enabled: Ensure that the ActiveX had been correctly registered with your Internet Explorer. Please check that you’ve got both the “ComproClientActivex” and “USActiveX” control components registered and enabled under Tools -> Manage Add-ons.

Figure 9-6. Add-on management c. Inappropriate browser security setting: Please ensure that your security setting in Internet Explorer allows the installation of ActiveX component by adding the IP address of the camera to the list of trusted sites in Internet Explorer.

Figure 9-7. Browser security setting

If you’ve gone through all of the above steps but are still unable to obtain video/audio on the browser, please close all the browser windows and delete the "Compro Embedded" folder found under "(OS Drive):\Program

Files". (If you're using 64-bit windows, look for "(OS Drive):\Program Files (x86)".) And open your web browser and log in to the IP camera again to reinstall the ActiveX client. Finally, if you encountered the error where the browser returns “213 file not found”, please restart your computer, which should help in this situation.

9-4 Trouble with the ActiveX Client


Trouble with Remote Viewing on Browser

You can view your camera video remotely over the Internet. If you have problem in remote viewing, refer to the section below for preliminary troubleshooting.

Figure 9-8. Remote viewing via browser

The figure above shows a typical connection setup in which:

• the IP camera has a static virtual IP address of 192.168.0.1

• the WAN IP address at the IP camera site is 61.220.20.16.

• the client (user) is trying to receive the video / audio stream remotely.

To successfully view the live video streamed from the IP camera, you need to:

1. Ensure that the camera’s image quality setting stays within the bandwidth limit of your local network.

You can check the camera’s image quality setting in [Setup] > [Video]. If your quality setting exceeds your upstream bandwidth limit, you will experience stuttering video or black and blank screen.

Figure 9-9. Advanced network setup

2. Check the ports used by the camera in [Setup] > [Network] and note down the HTTP and RTSP server ports, in this case, ports 80 and 554 respectively.

3. Enable port forwarding on the router and allow traffic on ports the IP camera is using. You may need to consult the manufacturer of your router for setting details. Note: Your router may require a reboot

Trouble with Remote Viewing on Browser 9-5

Compro IP540(P)/IP570(P) after port forwarding is set. The following figure exemplifies the settings you need to make in order to remotely view the IP camera.

Figure 9-10. Port forwarding

Having taken the above steps, you should be able to log in to the IP camera from a remote location by entering the DDNS address or the static IP address in the location field of a web browser (depending on your configuration). For example, in this case, you should enter "http://61.220.20.16:80" into the location field of

Internet Explorer to access the IP camera.

!

Important:

• If you have multiple IP cameras installed on a network, you will need to change the HTTP and RTSP port on them manually so each one of them will use a different port. E.g. changing the HTTP and RTSP port for the 2nd device to 81 and 555 respectively and accessing the 2nd device by logging on to http://61.220.20.16:81.

• When configuring port forwarding/mapping on your router, note that the public RTSP port must be qual to the internal RTSP port used by the IP camera. For instance, if the IP camera uses RTSP port 554 internally, then its mapped public RTSP port on the router should be

554 too. Though the same does no apply to the camera's HTTP port.

The camera using HTTP port 80 can have 8080 as its mapped public

HTTP port on the router.

9-6 Trouble with Remote Viewing on Browser


DDNS Configuration

DDNS allows you to tie your IP camera's IP address to a hostname with which you can access your it over the Internet. If your IP camera obtains IP address via DHCP mode (automatic assignment of IP address), you can enable the DDNS feature under the IP camera's network setting and register for a DDNS (Dynamic DNS) service. The hostname can be obtained from Compro’s free iDDNS service or by applying from other DDNS service providers such as DynDNS or no-ip. After you complete DDNS service application, you can then log in to the IP camera's setup page, and look for [Network] > [DDNS] and provide all the required information and save the settings.

Using Compro iDDNS Service

If you want to use Compro iDDNS service, you can run the Compro iWizard again and choose [Yes] in the step for iDDNS setup and then input your preferred address and click [Check Availability] to check whether the inputted address has been used. When successful, you can click [Create Shortcut] button to create a shortcut on your desktop for convenient access.

Figure 9-11. DDNS setup in iWizard

The iDDNS is a free DDNS service provided by Compro. If you are using dynamic IP, you may want to apply for

DDNS (Dynamic Domain Name Server) service to create a hostname that links to the IP address on your home or office network. So even if the IP address changes, you can still use an easy-to-remember URL to quickly access your IP camera anytime, anywhere. After successfully obtaining the iDDNS address, you only need to log on to http://xxx (your preferred address).iddns.org to access your IP camera on a web browser.

If your local LAN network and router sit behind a firewall, you'll have to set a HTTP port (that the IP camera will use) and allows inbound access on this port. For example, if you set the HTTP port “2001” for your IP camera, your IP camera's address will be "http://xxx (your preferred address).iddns.org:2001".

If you see the orange exclamation mark next to the HTTP or RTSP port field after performing system diagnosis with iWizard, it means you have to set up the port forwarding on your router to enables access to the IP camera from external network (the Internet). Refer to the “Remote Viewing via Internet Explorer” section of this manual and look for “Port Forwarding“. You may also need to consult the manufacturer of your router for setting instructions.

DDNS Configuration 9-7


Symptoms, Causes and Solutions

Listed below are some other frequently asked questions and their answers.

Symptom Possible Cause/Solution

The camera is not powered on.

Make sure the camera has been powered on for over 1 minute and its LED status indicator is lit.

The Ethernet cable is not firmly connected to the camera.

Check if the Ethernet cable is securely connected to the Ethernet port of the camera and to the network switch. When camera successfully established connection, the LED status indicator appears blue.

Problem accessing on the LAN network using web browser.

The entered IP address is incorrect.

Check if the IP address you entered matches the IP address of your camera. If you are certain that your camera is configured with the same subnet mask as that of your PC, you can first disconnect other cameras, and then run the iWizard to scan the camera on your network. You shall then see the camera's IP address on your network. (Note if you are running Windows 7/ Vista, you need to run iWizard tool with system administrator rights.

Simply right click on the iWizard icon on your desktop, and select "Run as administrator")

If you're not sure whether your camera is on the same subnet with your PC, reconnect your camera to your PC directly (configure the IP address of your PC as 192.168.0.X), and run iWizard again to reconfigure its subnet address to match that of your PC. Then reconnect it back to the router and run iWizard again.

The viewing PC is not connected to the LAN network.

Check if your viewing PC has a successful connection to the LAN network. You can open a command prompt window (by pressing Winkey + R and input "cmd" and hit OK) and then input "ipconfig" and press [Enter]. When your PC is connected to the network, it will display information on your IP address, subnet mask, etc.

The wireless connection is broken.

If you intend to access your camera by way of wireless connection, please check that:

1. the IP camera is connected to the correct wireless access point.

Problem accessing via wireless connection

2. you have correctly set the encryption type and key for the wireless connection. If you didn’t use a router on your network, the default IP address for the camera will be 192.168.0.128.

You can check the status of the connection by logging on to your router's maintenance page or page titled with similar wording. Consult with the manufacturer of your router for detailed instruction.

Successful log in to the camera but no image is displayed

The Compro ActiveX component is not installed.

If you are viewing the camera video on Internet Explorer, make sure you have installed and enabled Compro ActiveX component. Open your Internet Explorer browser and go to [Tools] > [Manage Add-ons] and check that you’ve got both the “ComproClientActivex” and “USActiveX” control components registered and enabled. Refer to the "Trouble with the ActiveX Client" section of this manual for further help.

The VLC codec is not installed for non-IE browser.

If you are viewing camera video on Firefox, Safari, or Chrome, make sure your VLC codec is properly installed. (Visit www.videolan.org/vlc/ to download the codec.)

9-8 Symptoms, Causes and Solutions


Symptom

Successful access on local network but having problem accessing from

Internet.

Possible Cause/Solution

The entered hostname/WAN IP address is incorrect.

Make sure you entered the correct hostname (if you use iDDNS) or the WAN IP address of your camera in the location field of the web browser.

The LAN network is not connected to Internet.

You need to have access to the Internet when trying to view your network camera remotely. Equally, your camera installed on a LAN network also needs to have access to the Internet for your camera to be accessed remotely. Check if you can browse the

Internet on your LAN network. If not, contact your network administrator for assistance.

The camera's WAN IP address has changed but yet to be updated into DNS cache.

If you use DDNS service, the information of your camera's IP address and the domain name the IP address is linked to is stored in the DNS cache. The cache is used to retrieve the IP information by the DNS server which translates entered hostname into the camera's IP address. Though the information is updated every few minutes (determined by the value of TTL, Time to Live), occasionally the DNS information changes (e.g. your camera acquires new IP) but the old information is still stored in the cache, resulting in connection failure.

When this happens, try waiting a few minutes for the new IP information to be updated onto DNS server and then retry connection, or try to decrease the TTL value. If it still doesn't work, refer to other possible causes and solutions, or contact Compro for technical support.

The router's configuration does not allow incoming traffic to the camera.

If you want to make your camera located on a LAN network accessible from the Internet, you need to enable port forwarding on your router and allow incoming traffic on the

HTTP and RTSP ports your camera is using (your router may require a reboot after port forwarding is set). Refer to the "Remote Viewing via Internet Explorer" section in the user manual for detailed information. If you don't know how to enable port forwarding on the router, consult the manufacturer of your router for instruction.

Symptoms, Causes and Solutions 9-9


Symptom

Network diagnosis shows error icon.

Possible Cause/Solution

Network connection error.

The network connection test verifies if the camera has successfully connected to the LAN network. When the diagnosis result shows a red exclamation mark icon ( ) for network connection, it means the camera fails to connect to LAN network. Check if the LAN cable is securely connected to the Ethernet port of the camera and to your hub/router, or check if the LAN cable is functioning normally. Also check whether the gateway address your camera uses is identical to that of your router.

Internet connection error.

The Internet connection test verifies if the camera is connected to the Internet. When the diagnosis result shows a red exclamation mark icon ( ) for Internet connection, it may represent a failed connection to the LAN network. It could also be caused by inappropriate settings on your router that makes your router unable to connect to the

Internet, such as wrong PPPoE user name/password, or wrong WAN IP setting (when your ISP provides you with fixed IP address). See if your PC connected to your router can also access the Internet. If not, consult your ISP/ router manufacturer for correct Internet setting. If your router can connect to the Internet but your camera connected to your router cannot, check whether the IP, subnet mask and gateway is correctly set on your camera.

HTTP/RTSP port error.

HTTP port is used for transmitting web pages, commands over the Internet. RTSP port is used for sending video/audio data. These two test items will fail whenever port forwarding is not enabled. Make sure you have enabled port forwarding on your router and have allowed traffic on ports your IP camera is using. Refer to the "Remote Viewing via Internet Explorer" section of this manual for more information.

Problem using DDNS service.

The user information is incorrect.

Go to main setup page. On the left menu, select [Network] > [DDNS], and check if the

ID and password is correct. Also check with your service provider to see if your service account is active.

The entered address is incorrect.

Go to main setup page and select [Network] > [DDNS] on the left menu, and then check if the iDDNS service is enabled and if you have the correct address.

Incoming traffic to the network camera is not allowed.

Please refer to the "Remote Viewing via Internet Explorer" section in the troubleshooting chapter of this manual and look for instruction on enabling port forwarding.

9-10 Symptoms, Causes and Solutions



Network bandwidth is insufficient.

Without sufficient bandwidth, video quality will deteriorate and image errors like pixelation or frame-drop may occur. When you view your camera remotely from the

Internet, your camera needs sufficient upload bandwidth to transmit video stream and you need sufficient download bandwidth to download video stream at the remote location.

Part of image becomes pixelated / Square color blocks are seen

To gain satisfactory video quality, ensure there is sufficient upload bandwidth available to your network camera by taking the following actions:

1. Contact your Internet Service Provider (ISP) to confirm the upload/download speed limit of your service. If the bit rate of the video stream is set at 512Kbps or higher but your Internet service only provides a max. of 512Kbps for upload bandwidth, then try to lower the bit rate setting in [Setup] > [Video].

2. Run a network speed diagnostics on WebVUer to determine the bandwidth level of the currently connected network. To do so, log in to your camera using

WebVUer and go to [Setup] > [Network] > [Network Bandwidth].When the speed diagnostics is done, the WebVUer will advise you of the appropriate setting.

Consider the following action to ensure sufficient download bandwidth at your remote viewing location:

1. Contact your Internet Service Provider (ISP) to confirm the upload/download speed limit of your service. If the bit rate of the video stream is set at 3Mbps or higher but your Internet service only provides a max. of 2Mbps download bandwidth, then try to lower the bit rate setting in [Setup] > [Video].

2. Upgrade to Gigabit network switch. Regular 10/100 Mbps network switch cannot handle multiple megapixel channels, thus you may consider upgrading to

Gigabit network switch when building up your network infrastructure.

3. While you are viewing the network camera remotely, shutting down any other applications that are also consuming the network bandwidth in the background.

Symptoms, Causes and Solutions 9-11



The microSD card is not inserted firmly into position.

Remove the memory card and re-insert it back to the card slot. To verify if your SD card is properly installed, go to [Setup] > [Recording Setup] > [Micro SD], and check if [SD Card

Status] and [SD Card Capacity] shows correct information. If "not detected" is shown, remove and re-insert the card again, and refresh the WebVUer, and verify again.

The microSD card is not properly formatted.

Go to main setup page, and choose [Recording Setup] from the left menu. Choose

[Micro SD] for the "Destination" field, and then press the [Format] button. If it still doesn't function properly, try storing still snapshots onto the SD card. Failure in storing snapshots often suggests problem with the memory card.

Cannot store recordings on microSD card.

The microSD card is not supported by the device.

Your IP camera may not fully support high capacity memory cards from all the manufacturers. Contact Compro technical support when you think you have encountered a SD card compatibility problem.

The speed class of SD card does not meet the requirement.

You might experience minor issue in video recording when your SD card does not meet the writing speed requirement. Compro recommends using class 4 or above SD card for video recording.

A motion detection region has not been configured for recording triggered motion events.

If you want to record video clips of detected motion to SD card, you need to set at least a motion detection region before setting up event-based recording in Recording Setup.

Contacting Compro Technical Support

Before you submit an email for support, please check the troubleshooting section in the user manual. You may fill out the form (http://comprousa.com/en/form.htm) or directly email to [email protected].

Compro Technology Inc.

www.comprosecurity.com

Tel. +886 2 2918 0169, Fax +886 2 2915 2389

3F, No.12, Alley 6, Lane 45, Pao Shin Road,

Hsintien District, New Taipei City 231, Taiwan

9-12 Contacting Compro Technical Support

Chapter 10: Technical Specifications

Chapter 10: Technical Specifications

Category IP540 / IP540P

Image Sensor 1/3" CMOS Megapixel sensor

• Focal Length: 4.0 mm

Lens • Max Aperture Ratio: F1.5

IP570 / IP570P

1/4" CMOS Megapixel sensor

• Focal Length: 3.8(W)~45.6(T) mm

• Max Aperture Ratio: 1.65(W)~F360(T)

Camera

Video

Audio

Network

Pan range

Tilt Range

Max Speed

• Fixed iris

-170° ~ +170° total of 340 degree

-10° ~ +90° total of 100 degree

Pan 90°/Sec., Tilt 70°/Sec.

Zoom 10x digital zoom

Angle of View 60° horizontal

Focusing

Range

0.5m ~ INF

• Auto Iris

1m ~ INF

Minimum

Illumination

• IR Mode: 0 lux; using built-in IR light in darkness up to 15m

• Color Mode: 1.0 lux

Shutter Time 1/5 ~ 1/16000 Sec

• H.264 ( MPEG-4 Part 10)

Video

Compression

• Motion JPEG

Resolutions

• MPEG-4 Part 2

160x120, 320 x 240, 640 x 480, 1280 x 1024

• Up to 30 frames at 640 x 480

Frame Rate

48x (12x optical with 10x digital zoom)

52.8°(W), 4.49°(T)

• Up to15 frames at 1280 x 1024

Video

Streaming

Dual H.264, MJPEG or MPEG-4 video streams

• Adjustable image size and quality

Image

Settings

• AGC, AWB, AES

• Configurable brightness, saturation and sharpness

Audio

Communication

Audio compression

Audio input / output

Security

Supported

Protocols

Two-way audio with built-in MIC (S/N ratio 58 dB, 50-10000hz )

G.711 PCM 64Kbit/sec

MIC input / Audio out

User ID / Password protection

DDNS (iDDNS) / PPPoE / HTTP Server / DHCP Client /NTP Client /DNS Client / FTP

Client / SMTP Client / ARP / ICMP/IPV4/ UDP / TCP/IP

• Support UPnP

Firmware Firmware

• Support online firmware update

Technical Specifications 10-1


Web

Browser

Mobile

Phone

General

Category

Software ComproView

IP540 / IP540P

• Multiple channel management

IP570 / IP570P

• iDDNS service for dynamic IP and desktop shortcut creation

• Recording search and playback

• Scheduled and event-driven management

• Smart Detection

• Monitor the current condition of the monitored area via Internet Explorer

Internet

Explorer

(ActiveX)

• Capture a still image and save it in JPG format on PC

• Alarm and event management: FTP, I/O alarm, server notification and email

• PC, Laptop, Nettop, MID, or Tablet with IE/ActiveX support.

Supported

Devices

• Mobile phone, iPhone/iPod, PDA support in MJPEG mode.

MJPEG Mode Viewing of camera image via phone browsers

3GPP Mode

Viewing of camera image via 3G phones

(3GPP Streaming)

Operating

Condition

5 °C ~ 40 °C

Power Supply

PoE (802.3af PoE Class3) for 540P, DC

12V/2A

PoE (802.3af PoE Class3) for 570P, DC

12V/2A

System

Requirements

• Computer with 1.7GHz processor and 512 MB memory or above

• Supported Operating Systems: Windows XP SP3, Vista SP1, Windows 7 x86/x64

• Software CD (electronic manual included)

• Start up guide

Included

Accessories

• Power adaptor

• Network cable

• Screws for ceiling mounting

• Screw mount

Dimensions 84 x 124.5 x 91.5 mm (including bracket)

10-2 Technical Specifications

Chapter 11: Appendix

Chapter 11: Appendix

Examples of Port Forwarding Setup on Routers

The following are some examples of router configurations with reagrd to port forwarding / port mapping

/ virtual server on some popular router products. You can also log on to portforward.com

for more port forwarding setup examples on other router products.

Abocom WAA813rn Port Forwarding Setup

Examples of Port Forwarding Setup on Routers 11-1


ASUS RT-N12 Virtual Server Setup

D-Link DIR-655 Virtual Serve Setup

11-2 Examples of Port Forwarding Setup on Routers

TP-LINK wr1043n Virtual Server Setup


Examples of Port Forwarding Setup on Routers 11-3


IP540(P) / IP570(P) Available Video Modes

Stream 1:

Resolution SXGA (1280x1024)

Codec MPEG-4, H.264

VGA (640x480)

MPEG-4, H.264

QVGA (320x240) QQVGA (160x120)

MPEG-4, H.264

MPEG-4, H.264

Frame rate

Turbo Picture mode:

15, 10, 7.5, 5

Turbo Picture mode:

15, 10, 7.5, 5

M o t i o n Ad a p t i ve mode: 30, 25, 20, 15,

10, 7.5, 5

Turbo Picture mode:

15, 10, 7.5, 5

Turbo Picture mode:

15, 10, 7.5, 5


10, 7.5, 5


10, 7.5, 5

Quality 3, 1.5, 1Mbps

3, 1.5, 1Mbps; 512k,

256k, 128kbps

3, 1.5, 1Mbps; 512k,

256k, 128k, 64kbps

3, 1.5, 1Mbps; 512k,

256k, 128k, 64kbps

Stream 2:

Resolution

Codec

VGA (640x480)

(Not available in 3GPP mode)

MPEG-4, H.264

Motion-JPEG

QVGA (320x240)

MPEG-4, H.264

Motion-JPEG

QQVGA (160x120)

MPEG-4, H.264

Motion-JPEG

Frame rate Turbo Picture mode: 15, 10,

7.5, 5

Turbo Picture mode: 15, 10,

7.5, 5

Turbo Picture mode: 15, 10,

7.5, 5

Motion Adaptive mode: 30,

25, 20, 15, 10, 7.5, 5


25, 20, 15, 10, 7.5, 5


25, 20, 15, 10, 7.5, 5

Quality M P E G - 4 , H . 2 6 4 : 3 , 1 . 5 ,

1Mbps, 512k, 256k, 128kbps;

M o t i o n -J P E G : H i g h e s t ,

Higher, High, Medium, Low,

Lower, Lowest

M P E G - 4 , H . 2 6 4 : 3 , 1 . 5 ,

1Mbps, 512k, 256k, 128k,

64kbps;



Lower, Lowest

M P E G - 4 , H . 2 6 4 : 3 , 1 . 5 ,

1Mbps, 512k, 256k, 128k,

64kbps;



Lower, Lowest

List of Compatible DVR / NVR / NAS

Below table shows the 3rd-party DVR / NVR / NAS products (running RTSP, Real Time Streaming Protocol) that are supported by Compro Network Cameras and their corresponding firmware version. Compro does not guarantee other DVR / NVR / NAS products not listed in the table will work properly with Compro IP cameras.

Solution Partner Compatible Solution Compro IP Camera Firmware Version

Digifort Digifort Enterprise 6.3

IP60, IP70, IP540 1.50

HuperLab huperVision 4000 1.53a

IP70, IP540 (fully supported)

IP55, IP60 (porting only)

1.499

Synology DiskStation Manager 3.0

IP50, IP50W, IP55, IP60, IP60W, IP70,

IP70W, IP540, IP540W

1.499

11-4 IP540(P) / IP570(P) Available Video Modes


List of Figures and Tables

Figure 2-1. IP540(P) Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Figure 2-2. IP570(P) Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

Figure 2-3. Application diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5

Figure 2-4. Front and rear view of IP540(P) and 570(P) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6

Figure 2-5. IR LEDs (left) and LED status indicator (right) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7

Figure 3-1. Connection of cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Figure 3-2. Connecting to a PoE-capable LAN switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

Figure 3-3. Connecting to a LAN switch through a midspan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

Figure 3-4. iWizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

Figure 3-5. 16-CH WebVUer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

Figure 3-6. 32-CH ComproView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

Figure 3-7. Camera selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6

Figure 3-8. Security alert dialog (Windows XP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6

Figure 3-9. Password setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6

Figure 3-10. Camera configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7

Figure 3-11. Seedonk setup) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7

Figure 3-12. Device configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7

Figure 3-13. Orientation configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

Figure 3-14. Wireless connection setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

Figure 3-15. Wireless connection setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

Figure 3-16. iDDNS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9

Figure 3-17. Seedonk account setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9

Figure 3-18. Installation of Seedonk Messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10

Figure 3-19. Programming camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10

Figure 3-20. System diagnosis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10

Figure 3-21. Multi-camera setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-11

Figure 3-22. Hardware Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12

Figure 3-23. Security alert dialog (Windows XP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12

Figure 3-24. Camera scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13

Figure 3-25. Password configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13

Figure 3-26. Camera configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13

Figure 3-27. IP configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14

Figure 3-28. Orientation setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14

Figure 3-29. Wireless access point selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14

Figure 3-30. Wireless network setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15

Figure 3-31. iDDNS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15

Figure 3-32. ComproView setup in iWizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17

Figure 4-1. Ways of accessing camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Figure 4-2. Login dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Figure 4-3. Installing Compro ActiveX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Figure 4-4. Security Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3

Figure 4-5. Unblocking application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3

Figure 4-6. Live view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4

Figure 4-7. Enable 2nd stream . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5

Figure 4-8. Installing Seedonk IM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7

Figure 4-9. Seedonk IM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8

Figure 5-1. Layout of LiveView page for IP540(P) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Figure 5-2. Layout of LiveView page for IP570(P) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2

Figure 5-3. Digital zoom window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5

Figure 5-4. Communication setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6

Figure 6-1. Main setup page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Figure 6-2. Video Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2

Figure 6-3. Camera setting page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4

Figure 6-4. Effect of IR LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-5

List of Figures and Tables 11-5


Figure 6-5. IR light control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-6

Figure 6-6. Audio settings page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-7

Figure 6-7. Users Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-7

Figure 6-8. Adding/Modifying user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-7

Figure 6-9. Network settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-8

Figure 6-10. Wireless settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-8

Figure 6-11. PTZ control page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-11

Figure 6-12. Add preset points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-11

Figure 6-13. Delete preset points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-12

Figure 6-14. Delete preset points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-12

Figure 6-15. Patrol ordering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-12

Figure 6-16. Motion detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-15

Figure 6-17. Recording history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-17

Figure 6-18. Multi-Camera setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-18

Figure 7-1. Event Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1

Figure 8-1. System information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-1

Figure 8-2. System log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-1

Figure 8-3. Maintenance page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-1

Figure 8-4. Firmware update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-2

Figure 9-1. Camera selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1

Figure 9-2. Reset button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-2

Figure 9-3. ActiveX warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-3

Figure 9-4. ActiveX installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-3

Figure 9-5. ActiveX installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-3

Figure 9-6. Add-on management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-4

Figure 9-7. Browser security setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-4

Figure 9-8. Remote viewing via browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-5

Figure 9-9. Advanced network setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-5

Figure 9-10. Port forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-6

Figure 9-11. DDNS setup in iWizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-7

Table 2-1. LED status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7

Table 6-1. Webmail setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-13

Table 6-2. SMS server setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-14

Table 6-3. SD card setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-16

Table 6-4. Management of recording history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-17

Table 9-1. Windows network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1

11-6 List of Figures and Tables


11-7

w w w. c o m p r o s e c u r i t y. c o m

Compro Technology Head Office

3F, No.12, Alley 6, Lane 45, Pao Shin Road, Hsintien District, New Taipei City 231, Taiwan

Tel. +886 2 29180169 Fax. +886 2 29152389

COMPRO | IP50 - QUICK | User manual | IP540(P)

Network Camera

Model No.

Contents

Chapter 1: Important Notices

Regulatory Notice

FCC Interference Statement

Operation Safety

Regulatory Notice & Operation Safety 1-1

About this Manual

Conventions in this Manual

1-2 About this Manual & Conventions in this Manual

Chapter 2: Product Overview

Package Contents

IP540(P)

Package Contents 2-1

IP570(P)

2-2 Package Contents

Features

IP540(P) Full Feature List

Features 2-3

IP570(P) Full Feature List

2-4 Features

Application Diagram

I/O Module

Application Diagram 2-5

Camera Layout

2-6 Camera Layout

LED Status Indicator

LED Status Indicator 2-7

2-8

Chapter 3: Installation

Connecting the Cables

Connecting the Cables 3-1

Connecting Using PoE Function

3-2 Connecting Using PoE Function

Wireless Connection

Wireless Connection 3-3

Mounting on the Wall or Ceiling

3-4 Mounting on the Wall or Ceiling

Installing Camera Software

Installing Camera Software 3-5

Running the iWizard Installer (for 540 / 540P)

3-6 Installing Camera Software (for 540 / 540P)

Installing Camera Software (for 540 / 540P) 3-7

3-8 Installing Camera Software (for 540 / 540P)

Installing Camera Software (for 540 / 540P) 3-9

3-10 Installing Camera Software (for 540 / 540P)

Installing Camera Software (for 540 / 540P) 3-11

Running the iWizard Installer (for IP570 / 570P)

3-12 Installing Camera Software (for 570 / 570P)

Installing Camera Software (for 570 / 570P) 3-13

3-14 Installing Camera Software (for 570 / 570P)

Installing Camera Software (for 570 / 570P) 3-15

3-16 Installing Camera Software (for 570 / 570P)

Installing ComproView

Installing Camera Software (for 570 / 570P) 3-17

3-18

Chapter 4: Accessing Camera

Viewing Streamed Video

Viewing Streamed Video 4-1

Accessing via PC Web Browser

4-2 Accessing via PC Web Browser

Accessing via PC Web Browser 4-3

4-4 Accessing via PC Web Browser

Accessing via iPhone/Smartphone

Accessing via iPhone/Smartphone 4-5

Accessing via 3GPP Mobile Phone

4-6 Accessing via 3GPP Mobile Phone

Accessing via Seedonk IM Client (IP540 / 540P only)

Accessing via Seedonk IM Client (IP540 / 540P only) 4-7

4-8 Accessing via Seedonk IM Client (IP540 / 540P only)

Chapter 5: Live View

Page Layout - 540(P)

Page Layout - 540(P) 5-1

Page Layout - 570(P)

5-2 Page Layout - 570(P)

Icons on Live View Page

Top Panel

Left Panel