Trouble with the ActiveX Client . COMPRO IP50 - QUICK

Chapter 9: Troubleshooting

Trouble with the ActiveX Client

Once you launch the Internet Explorer and enter the camera’s IP address in the address field, you'll be asked for the user name and password combination (the default is admin/admin, case sensitive).

Note:

The ActiveX component developed by Compro currently only runs on Microsoft Internet Explorer 6 or greater. It does not function on other web browsers for the time being.

No user interface in the browser:

This could be related to three possible causes.

1. ActiveX was not installed: Please install the ActiveX component by following the instruction on the screen. This component must be installed. Otherwise you will not have access to the user interface.

Figure 9-3. ActiveX warning

Figure 9-4. ActiveX installation

Figure 9-5. ActiveX installation

Trouble with the ActiveX Client 9-3

Compro IP540(P)/IP570(P)

2. ActiveX was installed but not enabled: Ensure that the ActiveX had been correctly registered with your Internet Explorer. Please check that you’ve got both the “ComproClientActivex” and “USActiveX” control components registered and enabled under Tools -> Manage Add-ons.

Figure 9-6. Add-on management c. Inappropriate browser security setting: Please ensure that your security setting in Internet Explorer allows the installation of ActiveX component by adding the IP address of the camera to the list of trusted sites in Internet Explorer.

Figure 9-7. Browser security setting

If you’ve gone through all of the above steps but are still unable to obtain video/audio on the browser, please close all the browser windows and delete the "Compro Embedded" folder found under "(OS Drive):\Program

Files". (If you're using 64-bit windows, look for "(OS Drive):\Program Files (x86)".) And open your web browser and log in to the IP camera again to reinstall the ActiveX client. Finally, if you encountered the error where the browser returns “213 file not found”, please restart your computer, which should help in this situation.

9-4 Trouble with the ActiveX Client