Pitney Bowes DM800 Operator Guide

DM800

™

Series Digital Mailing System

Operator Guide

US English Version

SV61162 Rev. C ©2005 Pitney Bowes Inc.

All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means, electronically or mechanically, without the express, written permission of Pitney Bowes.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual; however, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.

Due to our continuing program of product improvement, equipment and material specifications as well as performance features are subject to change without notice. Your postage meter may not have some of the features described in this book.

AccuTrac, Ascent, DM800i, DM800, DM Series, E-Z Seal, IntelliLink, WEIGH-ON-THE-WAY (WOW),

Postage By Phone, and Pitney Bowes Supply Line are trademarks or registered trademarks of

Pitney Bowes Inc. ENERGY STAR is a registered trademark of the United States Environmental

Protection Agency. All other trademarks are trademarks or registered trademarks of the respective owners.

SV61162 Rev. C i

Alerting Messages

Various messages are used throughout this guide to alert you to potentially hazardous or error causing conditions. These messages are as follows:

WARNING! Alerts you to conditions or practices that could cause serious injury.

CAUTION: Alerts you to conditions or practices that could cause damage to the equipment or to the material being run.

IMPORTANT! Alerts you to conditions or practices that could adversely affect equipment operation if instructions are not followed exactly.

NOTE: Provides a comment or explanation of the associated topic.

FCC Compliance

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications. Operation of this equipment in a residential area is likely to cause interference, in which case the user will be required to correct the interference at his own expense.

Use only a shielded interface cable to operate this equipment with a scale or other peripheral device.

CAUTION: Changes or modifications to this equipment not expressly approved by the party responsible for compliance (Pitney

Bowes) could void the user’s authority to operate the equipment.

ii SV61162 Rev. C

FCC Compliance of Modem

This equipment complies with Part 68 of FCC rules. The label on the equipment cover shows the

FCC registration number and the ringer equivalence number (REN) for the modem. If requested, this information must be provided to the telephone company. This equipment is designed to connect to a two-wire, local switch, access loop start (Facility Interface Code 02LS2) with a standard RJ11C interface.

The REN is used to determine the quantity of devices that may be connected to the telephone line.

Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of the RENs should not exceed five. To be certain of the number of devices that may be connected to the line, contact the telephone company to determine the maximum REN for your calling area.

If this modem causes harm to the telephone network, the telephone company may discontinue your service temporarily. You will be notified in advance or as soon as possible. You will be advised of your right to register a complaint with the FCC. If the user experiences trouble using this equipment, the user shall disconnect the equipment from the telephone line to determine if the equipment is malfunctioning. If the equipment is malfunctioning, the use of the equipment shall be discontinued until the problem is corrected.

The telephone company may make changes to its facilities, equipment operations, or procedures that could affect the operation of this equipment. In this event, the telephone company will provide advance notice for you to make necessary modifications to maintain uninterrupted service.

If you experience trouble with this modem, please refer to the warranty information provided with this equipment. If the trouble is causing harm to the network, the telephone company may request that you remove the equipment from the network until the problem is resolved.

This equipment may not be used with party lines or coin lines.

This equipment is not intended to be serviceable. Please refer to the warranty information if problems occur. Failed units will be withdrawn by approved Pitney Bowes service engineers and returned to the U.S. Service Center. For reference purposes, the U.S. Service Center contact address is:

Pitney Bowes Inc., Walter Wheeler Drive, Stamford, CT 06926-0700.

SV61162 Rev. C iii

FCC Compliance of Stacker

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications. Operation of this equipment in a residential area is likely to cause interference in which case the user will be required to correct the interference at his own expense.

CAUTION: Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Shielded I/O cables must used with this equipment to ensure compliance with the limits. Use of unshielded cables is prohibited. iv SV61162 Rev. C

SV61162 Rev. C

DM800™ Series Digital

Mailing System Operating

Guide

Contents

Pitney Bowes Contact Information List

Chapter 1 - Read this First

Chapter 2 - Meet the DM800™ Series

Digital Mailing System

Chapter 3 - Mail in a Minute

Chapter 4 - Running Mail

Chapter 5 - Mailing System Setup

Chapter 6 - Adding Postage

Chapter 7 - Accounting Setup

Chapter 8 - Reports

Chapter 9 - Maintaining and Updating

Chapter 10 - Troubleshooting

Chapter 11 - Supplies and Options

Appendix A - Glossary

Appendix B - Operator Training Checklist

Appendix C - Specifications

Index i

Pitney Bowes Contact

Information List

PB Web Sites

▪ For frequently asked questions, go to: http://www.pb.com

▪ To place requests for service or training, go to:

http://www.pb.com and click on My Account.

▪ To order PB supplies and accessories, go to:

http://www.pb.com and click on Online Store.

▪ To view and pay invoices online, go to:


▪ To view inventory, go to:


▪ To add postage to your Postage By Phone®

Meter Payment System account, go to:

http://www.pb.com and click on Add Postage

to Your Meter.

Our Help Desk

For direct questions, call: 1.800.522.0020.

Customer Service Representatives are available Monday through Friday, 8AM - 8:00PM

EST.

Postage By Phone® System

To contact, call 1.800.243.7800.

Pitney Bowes Supplies

To order Pitney Bowes approved supplies, call our PB Supply Line™ at 1.800.243.7824.

i

SV61162 Rev. C

1 Read This First

Contents

What’s in This Guide .....................................1-2

Other Information ..........................................1-3

What You Need to Know .............................1-4

Safety Requirements ....................................1-4

Important Information About Powering Your

DM Series™ Digital Mailing System Off ........1-9

1-1

1 • Read this First

What’s in This

Guide

Chapter 1 - Read this First contains important information about USPS requirements and equipment and telephone safety precautions.

Chapter 2 - Meet the DM800™ Series Digital Mailing System gives an overview of the mailing system and the location of each control and machine feature. Please read this section carefully. It provides a foundation for the instructions in later sections of this book.

Chapter 3 - Mail in a Minute explains the basics of running mail using the

DM800™ Series System. By following these instructions, you will be able to run mail quickly.

Chapter 4 - Running Mail explains how to run mail in the different mail modes as well as when to use the various options.

Chapter 5 - Mailing System Setup provides step-by-step instructions for customizing your mailing system to suit your needs.

Chapter 6 - Adding Postage explains how to add postage funds to your postage meter (Postal Security Device) using the Pitney Bowes Postage

By Phone® Meter Payment System.

Chapter 7 - Accounting Setup explains how to set up accounts to track postage.

Chapter 8 - Reports explains the different types of reports available and how to print them.

Chapter 9 - Maintaining and Updating explains how to check the quality of the meter stamp and how to take care of the moistener and tape feeder.

It also tells you how to add features and update postal rates and carriers.

Chapter 10 - Troubleshooting contains a list of problems you may encounter while using your mailing system.

Chapter 11 - Supplies and Options lists the supplies available for the

DM800™ Series Digitial Mailing System and how to order them.

Appendix A - Glossary defines mailing terms used throughout this operator guide.

Appendix B - Operator Training Checklist is a list of procedures the

Pitney Bowes representative will review with you during the installation of your mailing system.

Appendix C - Specifications contains the specifications for the mailing system and mailing materials.

1-2 SV61162 Rev. C

Other

Information

DM800™ Series Digital Mailing System Operating Guide

This section describes other sources of information available for the

DM800™ Series Digital Mailing System.

Publications

Postage By Phone

®

Meter Payment System Guide

This booklet details all the features of the Postage By Phone® Meter

Payment System.

Scale User Guide

If you purchase an attached scale, read this guide if you have questions about its operation.

On the System

Quick Reference Cards

Much of the information contained in the Operator guide, such as how to set postage, process mail, or clear jams is summarized in the Quick Reference Card Set. The cards are located in a slot in the Stacker module of the

DM800™ Series System.

SV61162 Rev. C 1-3


What You Need to Know

Since your postage meter (Postal Security Device) is licensed by the

United States Postal Service (USPS), you must follow a few basic requirements.

USPS Requirements

• Mail must have the correct date and postage amount in the meter stamp.

• Metered mail must bear the ZIP Code location of the post office where the postage meter (Postal Security Device) is registered.

• If you move to another ZIP Code location, you must update the ZIP

Code. You can do this by calling your local Pitney Bowes district office.

• Each time you refill your postage meter (Postal Security Device) through the modem, the Postage By Phone ® Meter Payment System computer automatically performs a postal inspection. If the postage meter in your mailing machine has not detected a modem refill transaction at certain intervals, the message “Inspection Required” appears on the main screen of the IntelliLink® Control Center. (The system will then prompt you to connect to Pitney Bowes and perform an inspection.)

• The postage tape you use must meet USPS specifications.

Safety

Requirements

WARNING! Follow normal safety precautions for all office equipment whenever using the DM800™ Series Digital Mailing System.

• Read all instructions before you attempt to operate the machine.

• Use the equipment only for its intended purpose.

• Place the machine near an easily accessible power outlet. Avoid using outlets controlled by wall switches or shared by other equipment.

• Plug the machine into a properly grounded power outlet. DO NOT remove the power cord’s ground pin and DO NOT use a ground adapter.

• Make sure the area in front of the power outlet is free of obstruction.

• Turn the machine off using the power switch (for the location, refer to

Chapter 2, page 2-6) and NOT from a power strip.

• Do not place lighted candles, cigarettes, cigars, etc. on the machine.

• DO NOT route the power cord over sharp edges or trap it between pieces of furniture. Make sure there is no strain on it.

1-4 SV61162 Rev. C


Safety

Requirements

continued

• To reduce the risk of fire or electrical shock, DO NOT attempt to remove covers or disassemble the equipment. The housing encloses hazardous parts. If any components are dropped or otherwise damaged, report such damage to your Pitney Bowes customer service representative.

• Keep fingers, long hair, jewelry, neck ties, and loose clothing away from moving parts at all times.

• When removing jammed material, avoid using too much force to prevent personal injury and damaging equipment.

• To prevent overheating do not cover system vent openings.

• When lifting covers, wait for all parts to stop moving before placing hands near feeder path or printer.

• Do not remove covers as they enclose hazardous parts that should only be accessed by a Pitney Bowes Service Representative.

• Use only Pitney Bowes approved supplies, e.g., inks, tapes, and cleaners. Call our Pitney Bowes Supply Line™ to order supplies. Refer to the Pitney Bowes Contact Information List at the front of this guide for the

Pitney Bowes Supply Line™ phone number.

• Always follow the specific occupational safety and health standards prescribed for your workplace.

NOTE: The DM800™ Series System requires annual cleaning by a Pitney

Bowes service representative. For continued safe operation, contact your local

Pitney Bowes office for a scheduled cleaning.

I f you use an AC adapter to power the meter when it is off the mailing machine base:

• Use only the AC adapter designed specifically for the IntelliLink® Control Center on the back of the DM800™ Series System. Third-party AC adapters may damage the IntelliLink® Control Center.

• To protect against electrical shock, plug the AC adapter into a properly grounded power outlet.

• Do not route the AC adapter cable over sharp edges or trap between furniture.

CAUTION: In case of an ink spill, leaking ink or excessive ink accumulation, immediately power down and disconnect the power cord from the wall plug and call your local Pitney Bowes office for a cleaning.

SV61162 Rev. C 1-5


Safety

Requirements

continued

The IntelliLink® Control Center and its built-in postage meter (Postal Security Device) connect directly to analog telephone lines. For your protection we urge you to follow basic safety precautions to reduce the risk of fire, electric shock and injury to persons, as well as the following:

• Never connect telephone wiring during a lightning storm.

• Disconnect the meter telephone line during a lightning storm.

• Avoid using a telephone or equipment that connects to a telephone line during an electrical storm; there may be a remote risk of electrical shock from lightning.

• Never install telephone jacks in wet locations.

• Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.

• Never touch non-insulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

• Do not use the telephone or equipment connected to the telephone line in the vicinity of a gas leak.

• Do not connect your postage meter (Postal Security Device) to a digital phone line. The device’s built-in modem is designed to work with an analog phone line only. (Your fax machine is usually connected to an analog phone line.) If you do not know if your line is digital, call your phone provider for verification.

• Disconnect the telephone cord from the wall before removing the

IntelliLink® Control Center.

CAUTION: To reduce the risk of fire, only use the 26 AWG telecommunication line cord either supplied with the machine or supplied separately.

1-6 SV61162 Rev. C

SV61162 Rev. C


DJPS/DMPS Power Stacker

WARNING! Follow normal safety precautions for all office equipment whenever using the DJPS/DMPS power stacker.

· Use only Pitney Bowes approved supplies, in particular aerosol dusters. Improper storage and use of aerosol dusters or flammable aerosol dusters, can cause an explosive-like condition that could result in a personal injury and/or property damage. Never use aerosol dusters labeled flammable and always read instructions and safety precautions on the duster container label.

· To obtain Pitney Bowes supplies, please contact our Pitney Bowes

Supply Line™. Material Safety Data Sheets can be obtained on the web or from our Pitney Bowes Supply Line™. Refer to the Pitney

Bowes Contact Information List at the front of this guide for phone numbers and web site information.

· Use the power cord supplied with the machine and plug it into a properly grounded wall outlet located near the machine and easily accessible. Failure to properly ground the machine can result in severe personal injury and/or fire.

· Avoid touching moving parts or materials while the machine is in use.

Keep hands, loose clothing, jewelry and long hair away from all moving parts.

· Do not remove covers. Covers enclose hazardous parts that should only be accessed by properly trained service personnel. Immediately report to Pitney Bowes Service any damaged or non-functioning components that renders the unit unsafe.

· Place the unit in an accessible location to allow for proper venting of the equipment and to facilitate servicing.

· The power cord wall plug is the primary means of disconnecting the machine from the AC supply.

· Do not use an adapter plug on the line cord or wall outlet.

· Do not remove the ground pin from the line cord.

· Avoid using wall outlets that are controlled by wall switches, or shared with other equipment.

· Do not route the power cord over sharp edges or trapped between furniture.

1-7


Safety

Requirements

continued

· Ensure there is no strain on the power cord where it becomes jammed between the equipment, walls or furniture.

· Be certain the area in front of the wall receptacle into which the machine is plugged is free from obstruction.

· To prevent overheating, do not cover the vent openings.

· Read all instructions before attempting to operate the equipment.

· Use this equipment only for its intended purpose.

If your stacker has an AC adapter to power the stacker:

· Use only the AC adapter designed specifically for the stacker and shown in Chapter 11, Supplies and Options. Third-party AC adapters may damage the stacker.

· To protect against electrical shock, plug the AC adapter power cord into a properly grounded wall outlet.

· Do not route the AC adapter cable over sharp edges or trap it between furniture.

NOTE: Always follow the specific occupational safety and health standards for your workplace.

1-8 SV61162 Rev. C

SV61162 Rev. C

ON

OFF

YES


Important Information About Powering Your

DM Series™ Digital Mailing System Off

Your DM Series™ Digital Mailing System is designed to remain powered on at all times. This is necessary so that the printer station can perform the required maintenance it needs to maintain peak performance.

Your DM Series™ System has a power switch (for the location, refer to

Chapter 2, page 2-6) so that you can properly remove power to the system.

If you need to power off your system, you must use the power switch.

When you power off the system, the system immediately moves the printhead back to the capping station to keep the printhead from drying out.

Powering off your system by any other means, such as a wall switch, a power strip, or unplugging from a wall outlet, will result in higher than normal ink consumption and could damage your mailing system.

NO NO NO

1-9

2 Meet the DM800™ Series

Digital Mailing System

Contents

Introducing the DM800™ Series Digital

Mailing System ..............................................2-2

Features and Benefits ..................................2-2

Parts of the Mailing System ..........................2-5

SV61162 Rev. C 2-1

2 • Meet the DM800™ Series Digital Mailing System

Introducing the

DM Series™

Mailing System

The DM Series™ Digital Mailing System is an easy-to-use mailing system you can tailor to satisfy the unique requirements of your organization. This system:

• Automatically feeds a stack of mail.

• Moistens and seals the envelope flaps.

• Imprints the correct postage amount.

• Stacks the finished mail.

Features and

Benefits

The following section provides a summary of the main features and benefits of your DM800™ Series Digital Mailing System.

ENERGY STAR

®

Rating

As an ENERGY STAR Partner, Pitney Bowes has determined that the DM Series™ system meets the ENERGY STAR guidelines for energy efficiency.

This system automatically enters a low power state called a “sleep mode” if you don’t use it for a while. This keeps energy consumption low, while maintaining the high state of readiness you expect from Pitney Bowes mailing equipment.

Pitney Bowes is committed to designing and manufacturing energy-efficient equipment because it lowers your operating costs and helps preserve the environment.

Office equipment is the fastest growing electricity load in the commercial buildings sector. The U.S. Environmental Protection Agency (EPA) promotes energy efficiency because electricity generation contributes to air pollution, including 35 percent of all U.S. emissions of carbon dioxide, one of the key contributors to global warming. It also accounts for 70 percent and 33 percent of all U.S. emissions of sulfur dioxides and nitrogen oxides, respectively; these contribute to acid rain and urban smog. By using more energy-efficient equipment, you can reduce both pollution and costs.

The ENERGY STAR program is another example of how Pitney Bowes is good for the environment and smart for business.

Postage Meter

The postage meter on your mailing system is a Postal Security Device

(PSD) that incorporates the latest technology approved by the United

States Postal Service to secure funds. This technology eliminates the need to perform physical inspections thereby making the system easier and more convenient to use. The PSD contains the funds and performs all of the calculations necessary to print meter stamps that comply with the latest USPS standards.

2-2 SV61162 Rev. C

SV61162 Rev. C


Easy-To-Use IntelliLink® Control Center

The IntelliLink® Control Center is mounted on the top of your mailing system and features a large easy-to-read graphic display, function keys and alpha and numeric keypads. A series of messages and options appear in the display to prompt you through all of the setup and mailing operations.

You use the function keys and keypads to respond to the system prompts and select your options.

Variety of Communications Options

Your DM800™ Series Digital Mailing System comes with communications ports for data communications with Pitney Bowes support services and for interfacing to external devices such as a personal computer, an optional scale, or other peripherals.

An internal modem with an external interface to analog telephone lines allows data communications with Pitney Bowes support services as well as external mail/parcel carriers.

Communications with Pitney Bowes provides the following benefits:

• Postage By Phone ® Meter Payment System refills

• Remote postage inspections

• USPS Confirmation Services (Delivery Confirmation, Signature Confirmation, and electronic filing of Certified Mail)

• Ability to download graphic images (ads, inscriptions, and permits)

• Ability to download rate change and software updates

Ability to Communicate With Other Applications

Your mailing system has a peripheral communications USB port that allows you to connect to a personal computer (PC). Your system can communicate with the following software applications or application types running on a PC connected through the USB port:

• Data Exchange software

• AccuTrac™ Mail Accounting System

• Ascent® Software

• Business Manager

Ability to Use Other Pitney Bowes Equipment

You can use the following Pitney Bowes equipment with your mailing system:

• DJPS/DMPS Power Stacker. This provides a larger area for stacking imprinted envelopes. (Optional.)

2-3


Features and

Benefits

continued

Accounting and Reporting

The standard accounting and reporting feature allows you to store postage costs for 25 accounts, or you can purchase options for storing 100 or 300 accounts. You can run reports on single or multiple accounts and limit access to the accounts by password protecting them. For more information on the standard accounting package, refer to Chapter 7, Accounting and

Chapter 8, Reports, in this guide.

Budget Manager

You can also acquire the enhanced accounting package, Budget Manager.

Budget Manager allows you to create more accounts with higher levels of detail.

For more information on Budget Manager, refer to Budget Manager Opera-

tor Guide, SV60957.

Business Manager

You can connect your DM system directly to a Business Manager host

PC and control all of your accounts, operators and postal transaction data through the Business Manager Administration module. For more information on Business Manager, refer to the Business Manager Operator Guide,

SV61178.

Advertisements and Inscriptions

Ads and inscriptions are messages you can include in the meter stamp. A number of standard advertisements and inscriptions are included with your mailing system. You can order customized ads and inscriptions by calling the Pitney Bowes Supply Line™ (refer to the Pitney Bowes Contact Infor-

mation List at the front of this guide for the phone number). For information on ordering ads and inscriptions, refer to Chapter 11, Supplies and Options in this guide.

When you order additional advertisements or inscriptions you receive an art card which you insert into a slot on the side of the IntelliLink® Control

Center. Once installed, you can select an advertisement or inscription when you run mail.

Optional Permits

You can print a permit on a piece of mail instead of a meter stamp. A permit is a postal mark containing a permit number that provides you with special processing or discount rates. You get the permit(s) from the US

Post Office and the permit artwork from Pitney Bowes. For information on ordering permits, refer to Chapter 11, Supplies and Options in this guide.

2-4 SV61162 Rev. C


Parts of the

Mailing System

DM800™ Digital

Mailing System

Exterior

This section describes the parts of your DM800™ Series Digitial Mailing

System and includes:

• The DM800™ Digital Mailing System Exterior, including the

WEIGH-ON-THE-WAY™ (WOW™) Module

• DM800™ Series Digital Mailing System Interior

• The IntelliLink® Control Center

• The Main Screen

IntelliLink® Control Center - This contains the screen and keypad for communicating with the mailing system and the built-in postage meter

(Postal Security Device).

Feed Cover - Protects moving parts and prevent foreign objects from entering the machine. The feed cover protects the feeder and the main cover protects the transport area.

WOW (WEIGH-ON-THE-WAY™) Cover - Protects the WOW™ transport area on DM800™ Digital Mailing System that have the optional WOW™ module.

Printer Cover - protects the print head and ink cartridge components.

Thickness Adjustment Knob - You use this knob to adjust for the thicknesses of the envelopes you are feeding into your mailing system.

Platform Scale - The 10 lb. integrated platform scale comes with the

DM800™ Digital Mailing System.

On/Off switch - Turns the mailing system on and off. This is located on the lower left side of the feed deck.

Feed Deck - This is where you load the mail.

Side Guide - Set this to reduce the skewing of pieces of mail as you feed them into the feeder.

Transport Release Knob - You pull this knob out to drop the lower half of the transport deck if you need to clear a jam.

Art Card Slot - The art card plugs into the art card slot on the right side of the IntelliLink® Control Center (as shown in the photo on the right). The art card contains advertisements and inscriptions.

SV61162 Rev. C

Quick Reference Card Set - These are easy reference cards containing instructions for performing operations like how to set postage, process mail, or clear jams. The cards are located in a slot in the stacker module of your mailing system.

Stacker - This is where mail is deposited after the postage is applied to the piece of mail. It is located on the right side of the machine and may be a drop stacker, or an optional DJPS/DMPS Power Stacker.

2-5


Integrated platform scale

The DM800i™ Digital Mailing System

Thickness adjustment knob IntelliLink® Control Center

Art card

Slot for quick reference card set

Feed deck

DropStacker

Side guide Feed cover Printer cover Transport release knob

Left Side View of the DM800i™ Digital Mailing System

On/Off Switch

2-6 SV61162 Rev. C

SV61162 Rev. C


Right Side View of the DM800i™ Digital Mailing System with Optional DJPS Power Stacker

DJPS Power Stacker

DM800i™ Digital Mailing System with Optional WOW™

WEIGH-ON-THE-WAY™ (WOW™) Module

2-7


Connectors on the Back of the Mailing System Base

Dual External Device Ports - Two USB ports are located on the back, lower right side of the machine. These provide communications with external devices like a printer, an external scale, a PC or modem. If you have an external modem and you need to connect to one of these ports, refer to

External Modem Connections in this chapter.

Power Stacker Connector - Use this connector to attach an optional power stacker.

Serial Port Connector - One Pitney Bowes serial port connector. This is for Pitney Bowes use only.

Dual external device

USB ports

Optional power stacker connector

Serial port

(For use by Pitney Bowes Only)

2-8 SV61162 Rev. C


Parts of the

Mailing System

continued

Connectors on the Back of the IntelliLink® Control Center

Internal Analog Phone Line Connector - Depending on the version of your IntelliLink® Control Center, you may have an internal analog modem.

The Internal Analog Phone Line Connector label in the figure below indentifies the PCN numbers of the IntelliLink® Control Centers that have an internal analog modem and can connect directly to an analog phone line.

The PCN number is located on the bottom of your IntelliLink Control Center.

The term analog phone line refers to a RJ11C or RJ11W compatible

(single line) telephone wall plug typically used for a residential phone or facsimile hookup.

External Modem USB Connector - The IntelliLink® Control Center has a connector for an external modem located on the right side of the control center when viewed from the back. If your mailing system is not located near an analog phone line and you need to remove the control center when you perform feature updates or add postage, you can connect the external modem to this connector. Refer to External Modem Connections in this chapter.

IntelliLink® Control Center AC Adapter Receptacle - The receptacle for the AC adapter is located on the back of the IntelliLink® Control

Center. If you need to remove the control center from the mailing system base and move it to an analog telephone line, you plug the AC adapter into this receptacle. When the control center is connected to the mailing system base, access to the AC adapter is blocked as indicated by the dotted line in the picture below.

Control center installed on machine base (AC adapter receptacle)*

Internal analog phone line connector*

*The dotted line indicates adapter receptacle is covered by the base

*Use this to connect to the analog phone line if the control center has the following

PCN number:

1DXX

USB modem connector*

*Use this to connect an external modem if your control center has the following PCN number: 1CXX

SV61162 Rev. C 2-9


Connecting the IntelliLink® Control Center to a Remote

Phone Line

External Modem Connections - Back of the IntelliLink® Control

Center

This figure shows the connection between an external modem and the

USB modem connector on the back of the control center. This also shows the AC adapter plugged into the control center after it has been removed from the mailing system and moved to an analog phone line.

AC Adapter plugged into

IntelliLink® Control Center

Internal analog line for PCN

1DXX only

External

USB modem cable for PCN

1CXX only

Telephone cord for analog line

(26 AWG or smaller)

External modem

External Modem Connections - Back of the Mailing System

Base

If you are using an external modem and there is an analog phone line near your mailing system, you should connect the modem to the USB connector on the back of the control center as shown in the figure below.

External USB modem cable

2-10

External modem

SV61162 Rev. C


Parts of the

Mailing System

continued

Mailing System Interior

Thickness Adjustment Knob - Use this to adjust for the thicknesses of the envelopes.

You do not have to lift the cover to adjust the knob.

For thicker pieces of mail (3/8” to 5/8”), or mail containing several inserts, use the thick mail setting. For mail containing only single inserts, or for postcards, use the normal mail setting. Refer to the figure on the right.

Thick mail setting

E-Z Seal ® bottle

Normal mail setting

Top Release Jam Lever/Lower Release Lever - Lift these to clear jams on the Feed deck.

Pressure-Sensitive Postage Tape - The DM800™ Digital Mailing System uses this pressure sensitive tape to print reports and meter stamps for packages or pieces of mail that are outside the limits specified for mailing materials. See Specifications in Appendix C of this guide for details.

Feed Deck - This feeds the envelopes to the printer. If your system has the option WOW™ module, this feed the envelopes to the WOW™ transport deck.

E-Z Seal ® Sealing Solution Bottle - This contains the E-Z Seal ® solution used for moistening and sealing envelopes.

Interior of DM800i™ Digital Mailing System

(Under the Feed Cover)

Top release jam lever Postage tape

Thickness adjustment knob

SV61162 Rev. C

Lower release lever

Feed deck

2-11


Parts of the

Mailing System

continued

Interior of DM800i™ Digital Mailing System with Optional WOW™

(Under the Feed Cover and WOW™ Cover)

WOW™ Transport Jam Release Lever - Pull this to clear jams on the transport deck.

Pressure-Sensitive Postage Tape - In the DM800i™ System with optional WOW™ module, the pressure sensitive postage tape is located as shown below in the WOW™ module.

WOW™ Transport Deck - This transports the envelopes to the printer.

WOW™ transport jam release lever

Postage tape holder in

WOW™ module

2-12

WOW™ transport deck

SV61162 Rev. C

SV61162 Rev. C


Ink Cartridge - This contains the ink used to create the meter stamp.

Printhead - This produces the meter stamp.

Interior of DM800i™ Digital Mailing System

(Under the Printer Cover)

Printhead

Ink cartridge

2-13


Parts of the

Mailing System

continued

The IntelliLink® Control Center

1. Five Screen Keys - The five keys directly to the left of the display screen allow you to select options displayed on the screen.

2. Lock Button - If no account is selected, this locks the IntelliLink®

Control Center.

3. Normal Preset Key - Returns you to the most commonly used setting.

4. Mode Key - Press to choose from a variety of mail processing modes.

5. Class Key - Enables you to select the correct class for your mailing

(e.g., First Class, Priority, Media mail).

6. Seal Key - Allows you to moisten and seal envelopes, with or without applying postage. You can also choose not to seal the envelopes at all, adjust the wetness, or prime the moistener.

7. Accounts Key - Press to set up and edit accounts.

8. Custom Preset Key - Use this to choose frequently-used system key settings for running different jobs.

9. Menu Key - Press to view the following settings and options:

• Meter Stamp Options

• Set Up

• Zero Scale

• Maintenance

• Turn Features On

• Adjust Display Contrast

10. Funds Key - Allows you to obtain the following information:

• Funds Available (in postage meter)

• Funds Used

• Total Pieces (of mail processed by your mail system)

11. Reports Key - Offers a selection of different types of reports to run.

12. Help Key - Gives detailed information about a screen you are viewing.

13. Numeric Keys - Press numbered keys to enter postage amounts and weight. You can also use these keys to select numbered options appearing in the display.

2-14 SV61162 Rev. C


14. Enter Key - Press to enter the information you have selected for the mailing system.

15. Arrow Keys - Moves you to new menus, or scrolls menus and selects options.

16. Start Key - Begins processing mail with the options you have selected.

17. Tape Key - Allows you to print postage tapes for packages or pieces of mail that are outside the limits specified for mailing materials. See

Specifications in Appendix C of this guide for details.

18. Stop Key - Ends a mail or tape processing job in progress.

19. Clear Key - Clears an entry, or takes you back one screen.

20. Alpha Keyboard - Use to enter accounts and other setup information.

This keyboard is under a cover that opens for access.

SV61162 Rev. C

1

2

6

7

12

3

4

5

19

20

Account:

Class:

Engineering

First Class

Zip/Zone 06850-0123

Lock

Normal Preset Custom Presets

Mode

Class

Seal

Accounts

1

Menu

4

Funds

Reports

Help

?

7

Clear/Back

C

2

5

8

0

9

•

3

6

Enter

Start

Tape

Stop

Q

#

A

W

*

Z

$

S

E

(

X

%

D

R

)

C

-

F

T

+

V

_

G

Y

,

B

/

H

U

'

N

!

J

I

?

M

@

K

O

:

L

P

Shift Space Symbol

8

9

10

15

11

16

17

18

14

13

2-15


Parts of the

Mailing System

continued

1

The Main Screen

The content of the main screen depends upon the current mode of the machine. Main screens are the only screens that contain a meter stamp replica area and a main status area.

The main screen enters a sleep mode after a certain period of inactivity.

Pressing any key wakes up the system and shows the last screen on the display, or the one corresponding to the Normal Preset settings (see De-

fine Custom Presets in Chapter 5 in this guide for more information).

1. Advertisement Display - The optional message to be printed on the envelopes or tape (if selected).

2. Account - The account number or name charged with postage.

3. Class - The class you selected for the piece of mail.

4. Main Status Area - Important information such as warnings or help or navigation tips. For example, if you select a class, a message appears in this area.

5. Weight Display Area - The weight of the piece of mail.

6. Mode - The mode in which the piece of mail will be processed, or what the next required action will be.

7. Meter Stamp - The official USPS indicia printed on the envelope or tape.

8. Batch Count - The number of pieces of mail run in a job.

6

7

2

3

2-16

4

5

8

SV61162 Rev. C

SV61162 Rev. C

3 Mail In A Minute

Contents

Mail In A Minute .............................................3-2

Preparing Your Mail ......................................3-2

Running the Mail ...........................................3-4

Printing Postage Tapes .................................3-4

3-1

3 • Mail in a Minute

Mail In A Minute

This chapter explains how to use the “Key In Postage” mode. It’s the quickest and easiest way to run a piece of mail or print a postage tape.

Use this mode if:

• You know your postage amount.

• All envelopes are the same size.

• You are printing postage on postcards.

For instructions on other available modes for running your mail, refer to

Determining the Correct Postage Mode section in Chapter 4 in this guide.

For tips on feeling light weight or bulky pieces of mail, flats and postcards, or any mail that is easily damaged, refer to Tips on Feeding Mail in

Chapter 4 in this guide.

Preparing Your

Mail

1. Remove any onion skin/airmail type envelopes, Tyvek® envelopes, envelopes that are thicker than 5/8” or any pieces of mail that are outside the limits specified for mailing materials - see Specifications in Appen-

dix C of this guide for details. Print the postage for this type of mail on tape.

2. Sort the mail by envelope size. If you are using the accounting feature, sort by account as well.

3. Shingle the envelopes so they are slanted slightly to the left as shown in the picture on the right.

Envelopes shingled to the left

3-2 SV61162 Rev. C


4. Place the stack of mail on the feed deck shown in the picture below.

• Place the envelopes with the flaps down and against the rear wall.

• Make sure the envelopes are pushed far enough so that they cover the feed sensor on the rear wall.

Feed sensor

Side guide

SV61162 Rev. C

5. Adjust the side guide so it is close to, but not touching, the bottom edge of the envelope stack.

Be sure and leave a slight clearance between the side guide and envelopes (about 1/16 inch clearance).

Thick mail setting 6. Adjust the thickness adjustment knob to adjust for envelope thickness. For thicker pieces of mail (3/8” to 5/8”), or mail containing several inserts, use the thick mail setting. For mail containing only single inserts, or for postcards, use the normal mail setting. Refer to the figure on the right.

To pick a setting, turn the knob to the arrow located on the feed cover.

7. Make sure you have sufficient funds in your postage meter. If the message “Low

Funds” appears on the screen, make sure you can complete the mail run with the funds you have. If you do not have enough funds, see Chapter 6, Adding Postage in this guide.

Normal mail setting

3-3

3 • Mail in a Minute

Running the

Mail

1. Press the Mode key on the IntelliLink® Control Center.

2. Select Key In Postage.

3. Key in the correct postage value using the numeric keys on the control center, then press the Enter key.

4. Place the piece of mail on the feed deck and press the Start key.

Printing

Postage Tapes

Print postage tapes for:

• Packages

• Onion skin/airmail type envelopes

• Tyvek ® envelopes

• Envelopes that are thicker than 5/8”

• Any pieces of mail that are outside the limits specified for mailing materials - see Specifications in Appendix C of this guide for details.

You can request up to 50 tapes at a time. The tapes exit into the stacker.

The DM800™ Series Digital Mailing System is designed to use a special pressure sensitive adhesive tape made exclusively for it.

WARNING! Use only fresh rolls of Pitney Bowes tape to avoid distortion or jams in the mechanism and possible loss of postage.

To print a postage tape:

1. Locate the tape exit on the right side of the mailing system.

2. With the correct postage set on the main screen, press the Tape key to print one tape.

3. To print more than one tape, use the numeric keys to type in the number of tapes you want, then press the Tape key.

The system prints the tapes.

NOTE: Do not lift any of the covers on the mailing system while the tape is printing or the system will stop printing, cut and eject the tape.

3-4 SV61162 Rev. C

SV61162 Rev. C

4 Running Mail

Contents

Navigating Hints ...........................................4-2

Applying Postage and Running Mail ...........4-3

Determining the Correct Postage Mode .......4-4

Preparing Your Mail .....................................4-6

Selecting the Postage Mode and

Running Mail ..............................................4-10

Selecting or Deselecting an Account .........4-18

Selecting the Class, Carrier,

Special Services or Options .......................4-19

Selecting the Meter Stamp Options ............4-21

Using Electronic Confirmation Services .....4-25

Adding Postage or Changing the Date .......4-30

Clearing the Batch Count ...........................4-32

4-1

4 • Running Mail

Navigating

Hints

• The maximum number of options displayed is 5. To view more options, press the down arrow key.

• You can select a numbered option either by pressing the screen key next to the option, or by pressing the corresponding number on the keyboard and pressing the Enter key.

• To go back one screen or more, clear an entry, or return to the “Ready” screen, press the Clear key. Pressing the left arrow key returns you to the main screen.

• Other selection or navigation or help information appears at the bottom of the screen. Also, check for messages next to the arrow keys on the bottom right side of the screen.

Select Mode

►1. Key in Postage

►2. Differential Weighing

►3. Manual Weight Entry

►4. Attached Scale

►5. Seal Only - No Printing

Home ◄

Screen Options

Arrow Keys and

Help Information

4-2 SV61162 Rev. C

Applying

Postage and

Running Mail


To apply postage and run mail on the DM800™ Series Digital Mailing

System, follow the procedures listed here.

You must follow procedures 1 and 2 before you run mail through the system and apply postage. If you are using standard or enhanced accounting, you must also follow procedure 4.

Follow the other procedures listed here as needed.

For details on each procedure, refer to the section number listed here.

1

2

3

4

5

6

7

8

9

Determining the Correct Postage Mode. Deciding the appropriate mode for your specific mail run.

Preparing Your Mail. Getting your mail ready for the DM800™

Series Digital Mailing System.

Selecting the Postage Mode and Running Mail. Choosing the mode for running your mail and tapes.

Selecting or Deselecting an Account to Print Postage. Refer to this section if your system uses accounting.

Selecting the Class. Refer to this section if you need to specify a class or select a special service.

Selecting Meter Stamp Options. This section describes how to change the elements printed on your piece of mail.

Using Electronic Confirmation Services. This section tells you how to use preprinted barcode labels provided by Pitney Bowes to electronically process and submit records for USPS Confirmation

Services to the Pitney Bowes Data Center.

Adding Postage or Changing the Date. This sections tells you how to add more postage or change the date of your postage.

Clearing the Batch Count. Refer to this section if you want to clear or reset the number of pieces of mail processed by your system.

SV61162 Rev. C 4-3


1

Determining the Correct

Postage

Mode

This section contains three charts to help you determine the correct postage mode, as well as whether or not you will need to feed your mail or print a tape.

Feeding Mail or Printing Tape?

1. If your mail requires no application of postage, see Chart C on the following page to choose your mode.

2. If your mail requires postage, you must determine if you can print directly on your mail.

You can feed mail if your pieces of mail are:

• under 5/8in. (15.9mm) thick.

• over 3.5 in. x 5 in. or under 13 in. x 10 in.

• under 10 lbs.

• not too thin (such as fliers, or Tyvek® envelopes) or too fragile

(such as air mail and onion skin envelopes) to pass through the feeder.

• Meet the other requirements for mail feeding listed in Appendix C,

Specifications in this guide.

3. If your mail meets the above requirements for feeding, select the appropriate mode from chart A below.

4. If your mail does NOT meet the requirements for direct printing, you

MUST print a postage tape. Select the applicable postage mode from chart B on the following page.

Chart A - Printing on Mail

If:

You know the amount of postage needed for your piece of mail.

You are running postcards.

You do not know the weight of your piece of mail.

The pieces of mail are different weights but fall within the guidelines listed above and in the Specifications in

Appendix C in this guide.

All pieces of mail are identical.

Use this Mode:

Key In Postage

Key In Postage

Attached Scale

WOW™ - Weigh on the Way

Your pieces of mail vary in types, sizes, and/or weights.

Weight First Piece (only available with WOW™)

Differential Weighing

4-4 SV61162 Rev. C

SV61162 Rev. C


Chart B - Postage Tape Modes

If:

You know the amount of postage needed for your piece of mail.

You do not know the weight of your piece of mail.

You have several pieces of mail and do not know their postage.

Use this Mode:

Key In Postage

Attached Scale

You know the weight.

Your pieces of mail vary in types, sizes, and/or weights.

Attached Scale - AutoTape (An option you can purchase, not available on all systems.)

Manual Weight Entry (An option you can purchase, not available on all systems.)


Chart C - Mail Modes with NO Postage

If:

Your mail requires a permit.

Use this Mode:

Print Permit (An option you may be able to purchase. Not available on all systems.)

Seal Only (No Printing) You only want to seal the envelope and do NOT want to apply postage.

You want to print the date or time on incoming mail for record keeping.

Time and Date Stamp (An option you may be able to purchase. Not available on all systems.)

4-5


2

Preparing

Your Mail

If you intend to run pieces of mai through your system, read About Run-

ning Mail below. If you are going to print postage tapes, read About Print-

ing Postage Tapes on the following page.

Then, proceed to instructions for selecting the mode and running the job.

About Running Mail

Refer to Appendix C, Specifications in this guide to make sure your mail is compatible with your mailing system. For tips on feeding light weight or bulky pieces of mail, flats and postcards, or any mail that is easily damaged, refer to Tips on Feeding Mail in this section.

1. Sort the mail by envelope size. If you are using the accounting feature, sort by account as well.

2. Shingle the envelopes so they are slanted slightly to the left as shown in the picture on the right.


3. Place the stack of mail on the feed deck shown in the picture below.

• Place the envelopes with the flaps down and against the rear wall.

• Make sure the envelopes are pushed far enough so that they cover the feed sensor on the rear wall.

Feed sensor

Side guide

4-6 SV61162 Rev. C

SV61162 Rev. C


4. Adjust the side guide so it is close to, but not touching, the bottom edge of the envelope stack.

Be sure and leave a slight clearance between the side guide and envelopes (about 1/16 inch clearance).

5. Adjust the thickness adjustment knob to adjust for envelope thickness. For thicker pieces of mail (3/8” to 5/8”), or mail containing several inserts, use the thick mail setting. For mail containing only single inserts, or for postcards, use the normal mail setting. Refer to the figure on the right.

To pick a setting, turn the knob to the arrow located on the feed cover.

6. Make sure you have sufficient funds in your postage meter. If the message “Low

Funds” appears on the screen, make sure you can complete the mail run with the funds you have. If you do not have enough funds, see Chapter 6, Adding Postage in this guide.

Thick mail setting

Normal mail setting

4-7


Tips on Feeding Mail

► Presealed Envelopes:

If you are using presealed envelopes, make sure you press the Seal key on the IntelliLink® Control Center and select Sealer off or the envelopes will jam.

► Pieces of mail that are 5/8" thick:

If you are running pieces of mail that are each 5/8” thick, you must run them one piece at a time. Do not stack them on the feed deck and attempt to feed them automatically - they will jam.

► Puffy mail:

Be sure to compress all "puffy" mail before placing it on the feed deck.

► Portrait flats or light, easily damaged mail:

You may want to reduce the speed at which the pieces of mail travel through the machine. To do this, press the Mode key, then press the left arrow key ( speed ) to change between normal and reduced speed.

► Any mail with the flap on the opposite side:

For mail where the indicia is located on the side opposite of the flap

(the flap is on the bottom of the mail piece), make sure the mail is completely sealed before processing the mail in the WOW™ mode as shown below.

a. If this is where you want the indicia ...

b. make sure the mail is completely sealed when you feed it through the machine.

4-8 flap

Flap face-down and sealed

► Postcards:

You may want to process postcards using the reduced speed mode.

Remember to use the Key in Postage mode for postcards.

SV61162 Rev. C

SV61162 Rev. C


About Printing Postage Tapes

Print postage tapes for:

• Packages

• Onion skin/airmail type envelopes

• Tyvek® envelopes

• Envelopes that are thicker than 5/8”

• Any pieces of mail that are outside the limits specified for mailing materials - see Appendix C, Specifications for details.

You can request up to 50 tapes at a time. The tapes exit into the stacker.

The DM800™ Digital Mailing System is designed to use a special pressure sensitive adhesive tape made exclusively for it.

WARNING! Use only fresh rolls of Pitney Bowes tape to avoid distortion or jams in the mechanism and possible loss of postage.

• To print one tape, you simply press the Tape key instead of placing mail on the feed deck.

• To print more than one tape, use the numeric keys to type in the number of tapes you want, then press the Tape key. The tapes exit into the stacker on the right side of the mailing system.

NOTE: Do not lift any of the covers on the mailing system while the tape is printing or the system will stop printing, cut and eject the tape.

4-9


3

Selecting the Postage

Mode and

Running the Mail

Once you decide the appropriate mode for running your mail job, you select the mode on your mailing system. To access the modes, press the Mode key on the IntelliLink® Control Center.

The names of the modes as they appear on the screen are shown in the menu on the left.

Depending on your model number, you may have all or only some of these options.

For a detailed description of each mode, refer to the specific mode topic in this section. Follow the steps for your mode exactly.

Select Mode

► Key in Postage

► WOW - Weigh on the Way

► Weigh First Piece

► Differential Weighing

► Manual Weight Entry

► Attached Scale

► Attached Scale - AutoTape

► Print Permit

► Seal Only - No Printing

While your mailing system processes the mail, the screen:

• displays the status of the current job,

• instructs you, if necessary:

- to insert an envelope

- to turn off the mailing system

• keeps a running count of processed mail, and

• displays errors, at which point the machine stops immediately.

Mode Selection: Key in Postage

Use this mode if you know what the correct amount of postage is for your mail and you intend to apply this postage to each piece.

1. Press the Mode key.

2. Select Key In Postage.

3. Key in the correct postage value using the numeric keys on the

IntelliLink® Control Center, then press the Enter key.

If you are done, place the mail on the feed deck and press the Start key, otherwise go to step 4.

4. If you want to change the date, add or change an advertisement or inscription, press the Menu key and select Meter Stamp Options.

For more information, refer to this chapter.

6 Selecting Meter Stamp Options in

5. When finished, place the stack of mail on the feed deck and press the

Start key.

6. If you are using the optional DJPS/DMPS Power Stacker, we recommend you remove your mail in manageable stacks and not allow the deck to fill completely. The system will halt the stacker if it is filled to its maximum capacity.

4-10 SV61162 Rev. C

SV61162 Rev. C


Mode Selection: WOW™ - Weigh on the Way

This feature is available only on DM800™ Digital Mailing Systems that have the optional WEIGH-ON-THE-WAY™ (WOW™) module installed.

WOW™ feature increases your productivity by weighing the piece of mail and applying the correct postage as it travels through the mailing machine.

WARNING! Do not lean on or disturb the system while it is processing mail in this mode. It will affect the amount of postage applied to the mail piece.

To run mail in the WOW™ mode:


2. Select WOW - Weigh on the Way.

3. Press the Class key if required and select the class. For more information, refer to 5 Selecting a Class, Carrier or Special Service in this chapter.

NOTE: If the weight you enter is invalid for the class, you are prompted to select another class.

4. Press the Seal key and select your sealing option.

5. Place the stack of mail on the feed deck.

6. Press the Start key.


4-11


Mode Selection: Weigh First Piece

This feature is available only on DM800™ Digital Mailing Systems that have the optional WEIGH-ON-THE-WAY™ (WOW™) module installed.

In this mode, the machine weighs the first mail piece and processes the remaining mail at the same postage rate.

WARNING! Do not lean on or disturb the system while it is processing mail in this mode. It will affect the amount of postage applied to the mail piece.

To run mail in this mode:


2. Select Weight First Piece.



4. Press the Seal key and select your sealing option.

5. Place the stack of mail on the feed deck.



4-12 SV61162 Rev. C

SV61162 Rev. C


Mode Selection: Differential Weighing

This option is available if your system has an integrated platform scale or an attached external scale.

This option allows you to place all of the mail on the scale at once, then remove each piece, one at a time and run it through the system. The system calculates the postage for each piece of mail you remove from the scale and applies the postage to the piece as it goes through the mailing system.

Before using differential weighing:

Make sure each piece of mail weighs at least as much as the amount specified as the differential trip weight during the installation of your mailing system. For more information, refer to the Set Up the Scale/Select

Rates: Diff Weigh Trip Weight section in Chapter 5 in this guide.

To use differential weighing:

1. Remove all pieces of mail from the scale.

2. Set the scale to zero by pressing the Menu key, then select Zero

Scale.

3. Press the Mode key, then select Differential Weighing.

4. The system prompts you to place the mail on the scale.

CAUTION: Make sure you center the mail on the scale and check to be sure it is not touching any other surface or object.

5. Once you place the mail on the scale:

• If you have previously selected a class, the system displays the following prompt at the top of the screen:

Print tapes automatically On or Off a.) If you select On, then when you remove each piece of mail, the system automatically prints a tape. b.) If you select Off, you remove the first piece of mail and place it on the feed deck. The system automatically feeds the mail.

• If you have not previously selected a class, you are prompted to select one now. For more information, refer to 5

Class, Carrier or Special Service in this chapter.

Selecting a

6. Begin removing mail from the scale. Please note the following: a.) Remove each piece of mail in a single continuous motion. b.) If you mistakenly remove more than one piece of mail, put all of the pieces of mail back on the scale. If you only put one piece back on, the system does not print the correct postage.

4-13


3


Mode and


continued

. When you remove the last piece of mail from the scale, the system asks you if you want to print postage. This is in case the last piece you remove from the scale is the container for the mail.


Mode Selection: Manual Weight Entry

To perform manual weight entry:


2. Select Manual Weight Entry.

3. Type in the number of pounds and press Enter.

If the weight of your mail is less than 1 lb, press the right arrow key to go to the ounces field.

4. Type in the number of ounces and press Enter.



6. If this is a package, press the Tape key, otherwise go to step 7.

7. Place the piece of mail on the feed deck.



4-14 SV61162 Rev. C

SV61162 Rev. C


Mode Selection: Attached Scale

Use this option If the AutoScale feature is set to Off (see Set Up Scales/

Rates: AutoScale in Chapter 5 in this guide).


2. If the Attached Scale mode is not listed, select Weighing Options.

3. Select Attached Scale. The “Attached Scale Mode” screen appears.

4. Place the piece of mail on the scale.

CAUTION: Make sure you center the mail on the scale and check to be sure it is not touching any other surface or object.

5. If the class displayed in this screen is incorrect, press the Class key and select the class. For more information, refer to

Class, Carrier or Special Service in this chapter.

5 Selecting a


7. Place the piece of mail on the feed deck.



4-15


3


Mode and


continued

Mode Selection: Attached Scale - AutoTape

Use this option if you want the system to automatically weigh and print a tape as soon as you place a piece of mail on the scale.

Before using this weighing option:

Make sure each piece of mail weights at least as much as the amount specified as the differential trip weight during the installation of your mailing system. For more information, refer to the Set Up the Scale/Select

Rates: Diff Weigh Trip Weight section in Chapter 5 in this guide.

1. Set the scale to zero by pressing the Menu key, then selecting Zero

Scale.


3. Select Attached Scale - AutoTape.

4. The “Print Tape Automatically” screen appears.

5. Place each piece, one at a time on the scale.

CAUTION: Make sure you center the mail on the scale and check to be sure it is not touching any other surface or object.

CAUTION: Do not lean on or touch the scale since the system will interpret this as a piece of mail and will deduct postage.

The system prints a tape every time you place another piece of mail on the scale.

Mode Selection: Print Permit

This feature may be offered as an optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your system.

Refer to Ordering Permits for Your Mailing System in Chapter 11 in this guide for information on ordering permits.

A permit is a special postal mark used instead of the usual meter stamp imprint. You can file for a permit with the USPS. These permits provide you with special processing or discount rates.

Use permits when:

• You are processing standard mail.

• You want to apply prepaid postage to an enclosed reply envelope.

• You have a special rate agreement with the post office.

4-16 SV61162 Rev. C

SV61162 Rev. C


To select a Print Permit:

1. From the IntelliLink® Control Center, press the Mode key.

2. Select Print Permit. The “Print Permit Selection” screen appears.

3. Select the permit you want and press Enter.

4. Place the mail on the feed deck.



Mode Selection: Seal Only

Use this mode if you just want to seal the envelopes and do not want to apply postage.


2. Select Seal Menu - No Printing and select the appropriate option.

3. Select the Reset Counter option if you want to clear the number of pieces of mail fed into the machine in the seal only mode.

4. Place the mail on the feed deck.


•

•

•

•

•

NOTE: For additional sealing options, press the Seal key on the

IntelliLink® Control Center. This allows you to select the following options:

Sealer on (seal envelopes)

Sealer off

Seal only, don’t print

Adjust Wetness

Prime Moistener

*

*

*For more information, refer to the Adjusting the Wetness and Priming the

Moistener sections in Chapter 9 of this guide.


4-17


4

Selecting or

Deselecting an Account

The information here applies only if you are running the Standard Accounting package included with your DM Series™ system. If you are using

Budget Manager or Business Manager refer to the operator guides provided with those applications.

If your system uses Standard Accounting, you must select an account.

Select an Account

1. Press the Accounts key and the system lists your accounts.

2. Use the down arrow to view more accounts if necessary.

3. Select the account you want to use to charge postage.

If the account is password protected, you are prompted to enter the password.

4. The system displays the main screen showing the account name/number as well as any subaccount or subsubaccount names.

For example, if you have a top-level account named “Engineering” with a subaccount named “Mechanical,” the following account name appears in the display:

Engineering

Mechanical

The lowest account name (in this case “Mechanical”) is the account that incurs the charges.


6. Place the piece of mail on the feed deck, set the thickness adjustment knob for the mail thickness and adjust the side guide for the width of the piece of mail.

7. Press the Start key

Deselect an Account

1. Press the Accounts key.

2. Select 0. None from the top of the list.

3. “Account: None” now appears in the main screen.

4-18 SV61162 Rev. C


5

Selecting the Class,

Carrier,

Special

Services or

Options

Each carrier has its own set of classes and each class has its own set of special services. When you select a class or carrier, only those options available for that selection display in the main screen.

NOTE: When selecting a class/carrier:

• If your system has been set up to retain the class on each piece of mail weighed then the class that appears in the main screen will be the one you selected last.

• If you turn off and then turn on the power to your system, or if your system has been set up to clear the class on each piece of mail weighed, it will clear the class. In this case, you need to select a new class.

• If you place a piece of mail on the scale, or enter a weight manually, the system automatically prompts you to select a new class if the new weight requires a different class.

1. Press the Class key. A list of available classes appears in the screen.

If you purchased the Smart Class™ option you can select a customized class. This is available only on systems with the WOW™ module.

For more information, refer to Setting up the Optional Smart Class™

Feature in Chapter 5 in this guide.

To select a Smart Class™, refer to Selecting a Smart Class™ in this section.

2. Select the class and press Enter.

3. If a ZIP Code or Zone is required, you are prompted to enter it. Press

Enter to accept it. For more information, refer to Selecting a ZIP Code

or Zone in this section.

4. If a country is required, you are prompted to select it. Press Enter to accept. For more information, refer to Selecting a Country in this section.

5. If special services are available with the class you select, they are displayed.

Even if you do not want any special services, press the Enter key to confirm the class.

6. Press the Tape key to print a postage tape.

To apply postage to a piece of mail, place it on the feed deck and press the Start key.


SV61162 Rev. C 4-19


5

Selecting the Class,

Carrier,

Special

Services or

Options

continued

Select a Country

If your class requires you to select another country:

1. A list of countries appears in the display. You can scroll through the countries:

• Using the up/down arrows

• Typing in the first few letters of the country until you get a match

• Typing in the numeric code for that country

2. Select the country you want.

Entering ZIP Codes and Zones

If your postal rate or special service requires a ZIP code or Zone, you are prompted to enter it. The system prompts you for either the ZIP Code or

Zone (for details, see Setting Up the Scale/Rates: ZIP/Zone prompt section in Chapter 5 of this guide).

1. When you select a class, you may be prompted to enter the ZIP Code or Zone.

2. To access the Intra-BMC Package Services Parcel Post rates, enter only the first 3 digits of the ZIP Code.

To access the Inter-BMC Package Services Parcel Post rates, enter all

5 digits of the ZIP Code.

3. Press Enter.

Selecting a Smart Class™

1. Press the Class key.

2. Press the right arrow key ( All Rates).

3. You are prompted to "Select Rate". Select the name of the custom carrier you created, for example, Carrier 1.

4. You are prompted to "Select Class". Select the name of the Smart

Class™ you created, for example, Smart Class 1.

5. The name of the Smart Class™ appears in the main display along with the first weight break class:

► Class: Smart Class 1

1st Class Auto Letter 5 Digit

6. For more information on creating a Smart Class™, refer to Setting up

the Optional Smart Class™ Feature in Chapter 5 in this guide.

4-20 SV61162 Rev. C


6

Selecting

Meter

Stamp

Options

The Meter Stamp Options selection allows you to change the elements printed on your piece of mail or tape.

You access the Meter Stamp options by pressing the Menu key on the

IntelliLink® Control Center and then selecting Meter Stamp Options.

The list of options that display depends on the model number of your mailing system. All of the possible options, shown in the menu on the right, are described in this section.

Meter Stamp Options

► Date

► Ad/Messages

► Inscription

► Piece ID Number*

► Print Position

► Multiple Tapes

* International use only.

Meter Stamp Options: Date

1. Press the Menu key.

2. Select Meter Stamp Options.

3. Select the Date option. Depending on your previous selections, a combination of the following selections appears.

Don’t Print Date

Print only Month and Year

Advance Date (see NOTE)

4. Make your selection and follow the prompts on the main screen. Press

Enter when complete.

NOTE: If you select Advance Date and choose to store it in a preset, refer to How to Store Advance Date in a Custom Preset in Chapter 5 in this guide.

SV61162 Rev. C 4-21


6

Selecting

Meter

Stamp

Options

continued

Meter Stamp Options: Advertisements

You can have a variety of advertisements appear on your mail. For a list of the advertisements provided with your mailing system, refer to Chapter 11,

Supplies and Options in this guide.

To add more advertisements, refer to Performing Updates or Adding Fea -

tures in Chapter 9 in this guide.



3. Select the AdMessage option.

4. Use the down arrow key to scroll through the advertisements.

5. Press the screen key that is next to the advertisement you want. The advertisement then appears next to the meter stamp.

The advertisements provided with your system are shown here.

Address Service Requested

Return Service Requested

Seasons Greetings

United States Flag

Recycle

Happy Thanksgiving

Please Open Immediately

Urgent

URGENT

4-22 SV61162 Rev. C

SV61162 Rev. C


Meter Stamp Options: Inscription

You can have a variety of inscriptions appear on your piece of mail. For a list of the inscriptions provided with your mailing system, refer to Chapter

11, Supplies and Options in this guide.

To add more inscriptions, refer to Performing Updates or Adding Features in Chapter 9 in this guide.



3. Select the Inscription option.

4. Use the down arrow key to scroll through the inscriptions.

5. Press the screen key that is next to the inscription you want. The inscription then appears next to the meter stamp.

The inscriptions provided with your system are shown here.

Presorted First Class

Presorted Standard

Non Profit Organization

Standard

Par Avion

Air Mail

Printed Matter

First Class

Priority Mail

Presorted

4-23


6

Selecting

Meter

Stamp

Options

continued

Meter Stamp Options: Print Position

This selection allows you to move the print position of the meter stamp away from the right edge of the envelope.



3. Select the Print Position option.

4. Use the left and right arrow keys to switch between the possible positions (1 - 9 where 1 is the position closest to the right edge).

Meter Stamp Options: Multiple Tapes

This provides an alternate method for printing multiple tapes.



3. Select the Multiple Tapes option.

4. Enter the number of tapes you want to print.

5. Press Enter.

4-24 SV61162 Rev. C


7

Using

Electronic

Confirmation

Services

The United States Post Office (USPS) provides three types of confirmation services:

• Delivery Confirmation - shows you when the postal carrier delivered the mail.

• Signature Confirmation - shows you who signed for the mail.

• Certified Mail - provides you with proof that you mailed the item.

Each of these services has its own barcode labels. Using preprinted barcode labels provided by Pitney Bowes, you can electronically process and submit records for the three types of USPS Confirmation Services to the

Pitney Bowes Data Center.

Overview Postage Calculation for Confirmation Services

• As soon as you weigh your piece of mail and select the class and service, your mailing system automatically calculates the postage.

NOTE: When using these services, you cannot type in the postage manually.

You can however use manual weight entry.

Discounts for Confirmation Services

• When you use any of these services with your mailing system and send the barcodes electronically over the phone line, you get a discount on the cost of the service.

• In some cases, like adding Electronic Delivery Confirmation to a Priority letter, you only pay the postage required for Priority mail.

NOTE: Your discounts are valid only if you use the barcode labels provided by

Pitney Bowes and send the records electronically.

Sending Your Records to Pitney Bowes

• Your system stores up to 100 of your barcode records and automatically connects to Pitney Bowes and uploads these records either at the scheduled time you specified during set up, or whenever you have processed the maximum number of pieces of mail on the system.

NOTE: In order to automatically upload your records, your system must have a full-time dedicated analog phone line connection.

SV61162 Rev. C 4-25


Overview

continued

Tracking Information on the Internet

• After 24 hours you can track your mail on the internet using your

Pitney Bowes Postage By Phone® Meter Payment System account number and the barcode number. Go to the site: www.pb.com

Click on My Account and go to the "Tracking and Mailing Tools" section.

• You can also track your mail by going to the Postal Service’s web site at: www.usps.com

Adding Services or Making Changes

• If you already have postage on the mail and then decide you want to add a service, follow the instructions here for Adding Confirmation Ser-

vices After Printing Postage.

• If you need to add more postage to cover the confirmation services, refer to the section, Add Postage and/or Change the Date in this chapter.

• If you realize you have put the wrong barcode on a piece of mail or package, you can change it as long as you have not sent the records to Pitney Bowes. Follow the instructions here for Editing, Deleting or

Sending Confirmation Services Records.

4-26 SV61162 Rev. C


Using

Confirmation

Services Before

Printing Postage

SV61162 Rev. C

USPS Confirmation Services are available when you are in the Attached

Scale mode, or Manual Weight Entry mode. Refer to Select the Postage

Mode section in this chapter for more information.

The following procedure is based on using a Priority class and the E-Del

Con service. Your procedure may vary slightly depending on your class and service.

1. Place the piece of mail or package on the scale.

2. Press the Class key.

3. Select the class, for example, Priority.

4. Select the service, for example, E-Del Con. As soon as you select the service, a check mark appears in front of it.

5. Press the Enter key.

6. At this point, you are prompted to enter the 5-digit destination ZIP

Code. Use the numeric keyboard to enter the code.

7. Press the Enter key and the “Barcode” screen appears.

8. If this is the first time you are entering a confirmation service, the screen is blank and you need to enter the entire barcode value. If you have a barcode scanner, you can scan in the number. a.) If you have used the confirmation service before, the next barcode value (in the series of barcode labels) appears, minus the last digit.

b.) If you have used all of the labels in a series of barcode labels, make sure you start with the top label with the lowest last 4-digits and not the bottom label with the highest last 4-digits. If you have a barcode scanner, you can scan in the number.

9. If you are using a barcode scanner and have set up your system to automatically enter the barcode value (see Setting Auto-Enter in Chapter

5 in this guide), go to step 10.

If you type in the barcode value, enter the last digit of the number from the label you will use. Then press the Enter key to accept the barcode value and the system returns to the main screen (“Attached Scale

Mode” appears).

NOTE: Make sure the barcode on the label matches the barcode value you just entered in the system.

10. Press the Tape key to print a tape. To print postage on a piece of mail, place it on the feeder and press the Start key.

11. You are prompted to apply the barcode label to the package. Apply the barcode to the package.

12. Press the Enter key. The “Enter another package?” screen appears.

Follow the screen prompts to process more pieces of mail for confirmation services.

4-27


Adding

Confirmation

Services After

Printing Postage

4-28

If you have already applied postage to a piece of mail and you now want to add a confirmation service to it, follow the procedure here.

This procedure is based on using a Priority class and the E-Del Con service. Your procedure may vary slightly depending on your class and service.

1. Place the piece of mail or package on the scale.


3. Press the down arrow key and then select Confirmation Services.

4. Select Add Record. The “Select Class” screen appears.

5. Select the class, for example Priority Mail. The “Select Service” screen appears.

6. Select the service, for example, E-Del Con. Press the Enter key.

7. At this point, you are prompted to enter the 5-digit destination ZIP

Code. Use the numeric keyboard to enter the code.

8. Press the Enter key and the “Barcode” screen appears.

9. If this is the first time you are entering a confirmation service, the screen is blank and you need to enter the entire barcode value. If you have a barcode scanner, you can scan in the number.

If you have used the confirmation service before, the next barcode value (in the series of barcode labels) appears, minus the last digit.

If you have used all of the labels in a series of barcode labels, make sure you start with the top label with the lowest last 4-digits and not the bottom label with the highest last 4-digits. If you have a barcode scanner, you can scan in the number.

10. If you are using a barcode scanner and have set up your system to automatically enter the barcode value (see Setting Auto-Enter in Chapter

5 in this guide), go to step 11.

If you type in the barcode value, enter the last digit of the number from the label you will use. Then press the Enter key. Once you have entered or accepted the displayed barcode value, you get a screen that summarizes the information you are sending.

NOTE: if you have selected a confirmation service that is not free, the postage amount appearing in the summary will be greater than the amount of postage you have already applied. If this is the case, you must add more postage after you have applied the barcode. Refer to the Add Postage section in this chapter.

11. Press the screen key for OK and the system stores the confirmation information. You are prompted to apply the barcode label to the package.

12. Press the Enter key. The “Enter another package?” screen appears.

Follow the screen prompts to process more pieces of mail for confirmation services.

SV61162 Rev. C


Editing, Deleting or Sending

Confirmation

Services

Records

This procedure tells you how to edit, delete or send confirmation services records once you have entered them into your system.

Your system can store up to 100 of your barcode records before sending them to Pitney Bowes.


2. Press the down arrow key and then select Confirmation Services.

3. To edit an existing record, select Edit records. You can edit either the

ZIP Code or barcode entry. To modify the class or service, you need to delete the record and add it as a new record.

To delete a record, select Mark record for deletion (you cannot delete a record once you have sent it to Pitney Bowes).

To send all of the confirmation service records now, select Send re-

cords.

4. As soon as the system sends all of your records, you can select to print a receipt on a tape or an envelope, or you can skip printing a receipt altogether.

SV61162 Rev. C 4-29


8

Adding

Postage or

Changing the Date

If you do not have the correct postage or date on a piece of mail, you can add more postage or change the date directly on a piece of mail. If you prefer, you can print the corrections on at a tape instead and then apply it to the piece of mail.

Adding More Postage

1. If you are printing more postage on an envelope and if the envelope is sealed, press the Seal key and select Sealer Off. If you are printing on a tape, go to step 3.

2. Turn the piece of mail around 180 degrees so that the meter stamp is in the lower left corner as shown here. Then, place the envelope on the feed deck with the flap facing down.

00 30

0030

0030

3. To add more postage, press the Mode key and select Key In Postage.

4. Enter the additional amount using the numeric keys and press Enter.

Press the Start key.

If you are printing a tape, press the Tape key.

5. The additional postage prints on the envelope as shown here.

00 07

0030

6. If you print a tape, apply the tape to the envelope below the existing meter stamp.

4-30 SV61162 Rev. C


8

Adding

Postage or

Changing the Date

continued

Changing the Date

1. If you are printing the date correction on an envelope and if the envelope is sealed, press the Seal key and select Sealer Off. If you are printing on a tape, go to step 3.

2. Turn the piece of mail around 180 degrees so that the meter stamp is in the lower left corner as shown here. Then, place the envelope on the feed deck with the flap facing down.

00 37

0037

0030

3. Press the Mode key and select Key In Postage.

4. Enter the 00.00 for the postage value using the numeric keys and press Enter.

5. Press the Menu key and then select Meter Stamp Options.

6. Select the Date option and make the appropriate selection.

7. Follow the prompts on the main screen. Press Enter when complete.


If you are printing a tape, press the Tape key.

9. The date correction prints on the envelope as shown here:

00 00

JULY 03,2002

0037

10. If you print a tape, apply the tape to the envelope below the existing meter stamp.

SV61162 Rev. C 4-31


9

Clearing the Batch

Count

If you keep track of the number of pieces of mail you process for each job or mail run, you may want to clear the batch count at the end of a run or just before starting a new run. The batch count appears on the display in the lower right corner.

To clear the batch count:

1. Press the Funds key.

2. The “View Funds” screen appears.

3. Press the right arrow key to clear the batch count.

4. If you have specified that a supervisor password must be entered to clear the batch count, you are prompted to enter the password now.

Enter the password and press the Enter key.

4-32 SV61162 Rev. C

SV61162 Rev. C

5 Mailing System Setup

Contents

Navigating Hints ............................................5-2

Overview of Mailing System Setup ................5-3

Setting the Display Language .......................5-4

Adjusting Display Contrast and

Volume Control ..............................................5-4

Setting the Date and Time of Day .................5-5

Setting Up a Supervisor Password ................5-6

Setting Up a Lock Code ................................5-7

Setting Up the Scale and Selecting

Rates .............................................................5-8

Setting Up Postage By Phone®

Meter Payment System ...............................5-12

Configuring High/Low Funds

Warnings .....................................................5-17

Configuring Low Ink Warnings .....................5-17

Configuring System Timeouts .....................5-18

Defining Presets ..........................................5-21

Taking the Meter Out of Service ..................5-25

Adding an Optional Printer ..........................5-25

Configuring the Optional

Barcode Scanner .........................................5-26

Setting Up the Optional Smart Class™

Feature ........................................................5-31

5-1

5 • Mailing System Setup

Navigating

Hints

• The maximum number of options that display is 5. To view more options, press the down arrow key.

• You can select a numbered option either by pressing the screen key next to the option, or by pressing the corresponding number on the keyboard and pressing the Enter key.

• To go back one screen or more, clear an entry, or return to the “Ready” screen, press the Clear key. Pressing the left arrow key returns you to the main screen.

• Other selection or navigation or help information appears at the bottom of the screen. Also, check for messages next to the arrow keys on the bottom right side of the screen.

Select Option

►1. Meter Stamp Options

►2. Set Up

►3. Zero Scale

►4. Maintenance

►5. Turn Features On

Home ◄

More Options

Screen Options

Arrow Keys and

Help Information

5-2 SV61162 Rev. C


Overview of

Mailing System

Setup

If for any reason you need to change the original setup on your system, refer to the appropriate procedure(s) in the following list:

4

5

1

2

3

Setting the Language Display.

Adjusting the Display Contrast and Volume Control.

Setting the Date and Time of Day.

Setting up a Supervisor Password.

Setting up a Lock Code.

6 Setting up the Scale and Selecting Rates.

7 Setting up Postage By Phone®.

12

13

14

15

10

11

8

9

Configuring High and Low Funds Warnings.

Configuring Low Ink Warnings.

Configuring System Timeouts.

Defining Presets.

Taking the Meter Out of Service.

Setting up the Optional Printer.

Configuring the Optional Barcode Scanner.

Setting up the Optional Smart Class™ Feature.

SV61162 Rev. C 5-3


1

Setting the

Display

Language

Depending on the model of your mailing system, you may be able to set the display to any of the following languages:

• English

• Espanol

• Francais

To change the language of the display:


2. Select Set Up.

3. Select Change Language.

4. Select the language you want to appear in the display.


2

Adjusting

Display

Contrast and

Volume

Control

You can adjust the contrast of your display and set the volume (1D00 only) of the speaker on your mailing system.

To adjust the contrast level of your display:

1. Press the Menu Key.

2. Press the down arrow key and then select Adjust Display Contrast.

3. Use the left or right arrow keys on the control center to select the contrast

(1 - 9) you want. The screen updates to the new setting.

4. Press the Enter key to save this setting.

To adjust the volume (1D00 only):

1. Press the Menu Key.

2. Press the down arrow key and then select Volume Control.

3. Select the volume level you want

(0 = off, 1 = low, 2 = medium, 3 = high).


5-4 SV61162 Rev. C


3

Setting the

Date and

Time of Day

If your mail is picked up at a certain time each day, you can set your system to advance the date at the mail pickup time.

NOTE: The date on the meter stamp should correspond to the date when your mail goes to the post office.

If you enter an invalid time or date, the system beeps and the screen displays the message: “Invalid Time”.

To adjust the time and enter date advance:


2. Select Set Up.

3. Press the down arrow and select Time of Day.

4. You can select:

Current Time

Date will Advance After

Daylight Saving

5. For Current Time or Date will Advance After, enter the correct time.

Use the right arrow key to toggle between AM and PM. You do not need to enter the colon (:) between hours and minutes.

For Date will Advance After, as soon as your system reaches the time you set, it automatically advances the date 24 hours and prints that date on your postage.

Press Enter to accept the time. To return to the main screen, press the left arrow key.

6. Select Daylight Savings to turn the Daylight Saving mode on or off.

Select Turn off, or Turn on.

To exit the Daylight Saving mode, press the left arrow key.

SV61162 Rev. C 5-5


4

Setting Up a

Supervisor

Password

You can limit access to the following operations by creating a supervisor password.

• Adding Postage (Refill)

• Clearing Batch Information (the number of pieces of mail your system processes)

• Setting up Scale/Rates

• Accounting Setup

Whenever you perform any of these operations, the system prompts you for the password.

To create a supervisor password:


2. Select Set Up, then select Basic Settings.

3. Select Supervisor Set Up. Enter the current password if prompted.

4. Select Edit (or Add) Supervisor Password to create or change an existing password. The system prompts you to enter the password and then confirm it.

NOTE: Passwords are case-sensitive and must be at least 4 characters or digits long.

To password protect an operation:



3. Press the down arrow and select Supervisor Set Up.

4. Select the option that corresponds to the operation you want to password protect. The options are: a.) Refill - select this to require a password for adding postage. b.) Clear Batch - select this to require a password before you can clear the batch count information from the system. The batch count corresponds to the number of pieces of mail processed by the system.

c.) Scale/Rates Setup - select this to require a password before you can modify any of the Scale/Rates features. d.) Accounting Setup - select this to password protect account editing and setup.

5-6 SV61162 Rev. C


5

Setting

Up a Lock

Code

Use the Lock Code option to enter a four- digit password to prevent unauthorized use of your postage meter.



3. Select Lock Code and two options are displayed: a.) Lock Code - On/Off b.) Change Lock Code

If this is the first time you are setting up a lock code, “Off” appears next to the Lock Code selection.

4. Select Lock Code and enter a four digit code. Press Enter and the system prompts you to confirm it.

As soon as you confirm the code, “On” appears next to the Lock Code selection.

5. Press the Clear key or the left arrow to exit and set the lock code.

6. To activate the system lock, press the Lock button on the IntelliLink®

Control Center.

SV61162 Rev. C 5-7


6

Setting Up the Scale and

Selecting

Rates

If you have a scale on your

DM800™ Series Digital Mailing

System, you can use this section to set up how your scale works with your system.

For example, the Attached Scale option allows you to set your scale to accommodate for environments subject to vibrations.

The Class if new Piece, Dest. if new

Piece and Dest. if new Class options allow you to specify if you want to clear or retain the class or destination

(ZIP Code or Zone) whenever you put a new piece of mail on the scale.

The list of options that displays depends on the model number of your mailing system. All of the options are listed in the menu on the right.

Scale/Rates Setup

► Attached Scale

► Autoscale

► Diff Weigh Trip Wt

► Class if new Piece

► Dest. if new Piece

► Dest. if new Class

► ZIP/Zone Prompt

► BMC Intra ZIP

► Add ZIPs to Zone 0

► Discount Code

► Confirm Svc

1. To access the scale/rates options, press the Menu key on the

IntelliLink® Control Center and select Set Up from the main screen.

Press the down arrow key and select Scale/Rates.

2. If you have set up a supervisor password for Scale/Rates, you are prompted to enter the password.

Scale/Rates:

Attached Scale

This option appears only if you have an integrated scale or an attached external scale connected to your mailing system.

Use this option to select how much time your system allows the scale to settle (Normal or Adjust for Motion).

Select Adjust for motion if your mailing system is in an environment subject to vibrations, such as near air-conditioning vents or closing doors. If you select this, the scale will require more time to settle.

NOTE: If this is the first time you are using an attached scale, you may be prompted to enter a location code. Contact the Pitney Bowes Help Desk. Refer to the Pitney Bowes Contact Information List at the front of this guide for the phone number.

1. Press the Menu key on the control center and select Set Up. Press the down arrow key and select Scale/Rates.

2. Select Attached Scale. The “Vibration Setting” screen displays.

3. Press the screen key for the Attached Scale selection in this screen to toggle between Normal and Adjust for Motion.

4. Press the Enter key to accept.

5-8 SV61162 Rev. C

Scale/Rates:

AutoScale

Scale/Rates:

Diff Weigh Trip

Weight


You can set AutoScale to On or Off.

Select On to enable the AutoScale feature.

Select Off to disable this feature.

If you disable this feature and your system has an attached scale, you need to select the Attached Scale mode when running mail if you want your system to weight the mail and calculate postage. Refer to the Select-

ing the Postage Mode and Running Mail section in Chapter 4 in this guide.


2. Press the screen key for the AutoScale selection to toggle between

On and Off.

3. Press Clear or press the left arrow to exit.

Use this option to set the minimum weight that a piece of mail must weigh in order to use the differential weighing mode to print postage on a tape or on a piece of mail. For more information on differential weighing, refer to the Selecting the Postage Mode and Running Mail section in Chapter 4 in this guide.

When your system is shipped, the trip weight is set to 0.5 ounces (10 grams). It is best to set the trip weight as high as possible to match the lowest weight that you will use. For example, a #10 envelope with a single insert typically weighs 0.4 ounces. In this case, you would set the trip weight to 0.4 ounces. This will improve the efficiency of your system, especially in the AutoTape mode.


2. Select the Diff Weigh Trip Wt option and use the numeric keypad to enter the trip weight.

3. Press the Enter key to set the weight.

Scale/Rates:

Class if New Piece

Use this option to set the system to clear the class for each piece of mail weighed or to keep the last class used.


2. Select Class if new Piece.

• To clear the class information select Clear; set class to none.

• To retain the class information select Retain; use previous class.

3. The system returns to the Scale/Rates Set Up menu.

SV61162 Rev. C 5-9


Scale/Rates:

Destination if New

Piece

Use this option to set the system to clear the destination ZIP or Zone code for each piece of mail weighed, or to keep the last class used.


2. Select Dest. if new Piece.

• To clear the destination select Clear; set class to none.

• To retain the destination select Retain; use class destination.


Scale/Rates:

Destination if New

Class

Use this option to set the system to clear the destination ZIP or Zone code each time you change the class of mail, or to keep the last destination ZIP or Zone code used.


2. Select Dest. if new Class.

• To clear the destination select Clear; set destination to none.

• To retain the destination select Retain; use previous destination.


Scale/Rates:

ZIP/Zone Prompt

This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your system.

If the class and weight of your mail requires you to provide a destination

ZIP or Zone code, select this option to enter a ZIP or Zone code.


2. Select ZIP/Zone Prompt.

3. If you prefer to enter ZIP codes all the time when you are running mail, select ZIP Code.

If you prefer to enter Zones all the time when you are running mail, select Zone.

4. If you use both ZIP and Zones when running mail, select Prompt.

5-10 SV61162 Rev. C


Scale/Rates:

BMC Intra ZIP

Use this option to edit a group of predefined zip code ranges, or create a new group of ZIP Codes, within a Bulk Mailing Center (BMC).


2. Select BMC Intra ZIP.

3. To create a new group, select Create new group and enter the new beginning and ending ZIP Code. You only need to enter the first three digits of the beginning and ending ZIP code.

4. To edit an existing group press the corresponding screen key for that group. You are prompted to enter a new beginning and ending ZIP

Code. You only need to enter the first three digits of the beginning and ending ZIP code.

Scale/Rates:

Add ZIPs to Zone 0


Use this option to take advantage of local zone rates for one or more ZIP codes. When you select this option, you can add a new ZIP Code to the zone 0 rate, delete all ZIP Codes from the zone 0 rate, or edit an existing

ZIP Code in the zone 0 rate.


2. Select Add ZIPs to Zone 0.

3. Select the option you want .

4. To add a new ZIP or edit an existing one, use the numeric keys to enter all 5 digits of the new or edited ZIP Code.

5. Press Enter when complete.

Scale/Rates:

Discount Code

SV61162 Rev. C


This is for international use. Use this option to apply discounts and/or surcharges to a different carriers and classes.


2. Select Discount Code.

3. Select Create new to create a new discount code,

Select one of the displayed carrier names to edit an existing discount code.

4. Define or edit the carrier, class, sub and subsubclass, and whether you are applying a discount or surcharge at a percentage or flat rate.

5. Follow the system prompts.

5-11


Scale/Rates:

Confirm Svc

Barcode Prompt


When using USPS Confirmation Services, you can turn this option on to have the system display the following prompt when it is time to apply a barcode:

“Apply barcode label to package”


2. Select Confirm Svc Barcode Prompt to toggle between on and off.

3. Press Clear or the left arrow to exit.

7

Setting Up

Postage

By Phone®

Meter

Payment

System

This section describes how to set up

Postage By Phone® Meter Payment

System on your mailing system. It also includes advanced phone setup instructions for modifying individual phone connection parameters (user ID and password and server IP address).

To access the Postage By Phone®

System setup options, press the Menu key on the IntelliLink® Control Center, select Set Up from the main screen, and then select Phone/Network Set

Up.

All of the possible options are listed on the menu at the right.

Phone/Network Set Up

► PBP Account #

► Dialing Prefix

► PB Phone #

► Secondary PB #

► My Phone #

► Dialing Type

► Modem Type

► Modem String

► Network Settings

5-12 SV61162 Rev. C


Phone/Network

Set Up:

PBP Account #

Phone/Network

Set Up:

Dialing Prefix

Your Pitney Bowes representative uses this to set up your Postage By

Phone ® Meter Payment System account when installing your mailing system. Your account number is supplied by Pitney Bowes when you order your system.

Do not change this unless you are directed to do so by Pitney Bowes.

If you need to dial a number in order to reach an outside line, use this option to enter that prefix number.

1. Press the Menu key on the control center. Select Set Up from the main screen, then select Phone/Network Set Up.

2. Select Dialing Prefix.

3. Use the numeric keypad to enter the number you need to dial to reach an outside line, for example, 9.

To enter a symbol hold down the Symbol key and at the same time press the key for the symbol (for example, the # or * keys).


Phone/Network

Set Up:

PB Phone #

Use this option to enter the Pitney Bowes phone number that you use to add postage to your postage meter.


2. Select PB Phone #. This number is supplied by your Pitney Bowes representative.

3. Use the numeric keypad to enter the phone number you need to dial to connect to Pitney Bowes to add postage, or select Reset to Factory

Phone Number to change back to the number present when the system was delivered.


SV61162 Rev. C 5-13


Phone/Network

Set Up:

Secondary PB #


Use this option to enter a secondary or alternative Pitney Bowes phone number to dial if the first or primary number is busy.


2. Select Secondary PB #. This number is supplied by your Pitney

Bowes representative.

3. Use the numeric keypad to enter the phone number you need to dial to perform add postage.


Phone/Network

Set Up:

My Phone #

Use this option to enter your local phone number (the number to which you mailing system is connected).


2. Select My Phone #.

3. Use the numeric keypad to enter your local phone number. Be sure and include the area code with your number.

Also, use only digits and do not include spaces or dashes.


Phone/Network

Set Up:

Dialing Type


Use this option to set the modem to tone or pulse dialing.


2. Select Dialing Type.

3. Use the right arrow key to toggle between tone or pulse dialing.

4. Press the Clear key or the left arrow to exit.

5-14 SV61162 Rev. C


Phone/Network

Set Up:

Modem Type

Use this option allows you to select the modem type: USB, Serial, or Internal. Once you select the type, the Phone/Network Set Up screen reappears.


2. Select Modem Type and the "Select Modem Type" screen appears.

3. Select the appropriate modem type (USB or Serial). The Phone/Network Set Up screen reappears.

4. In order for this change to take effect you must restart your system.

Use the On/Off switch located on the base of your machine to restart your system (see Mailing System Exterior section in Chapter 2 of this guide for the location of the On/Off switch).

Phone/Network

Set Up:

Modem String

The modem string is a series of numbers and letters that the modem transmits when it calls Pitney Bowes. This string is entered by your Pitney

Bowes customer service representative.

CAUTION: If you enter this screen, do not press the Clear key or you will clear the modem string entered by your Pitney Bowes representative.

To keep the same number, press Enter.

SV61162 Rev. C 5-15


Phone/Network

Set Up:

Network Settings

This option allows you to modify individual phone connection parameters.

CAUTION: Changing these parameters may result in errors when trying to contact Pitney Bowes. Contact your Pitney Bowes representative or call the Help Desk if you are not sure. Refer to the

Pitney Bowes Contact Information List at the front of this guide for the phone number.


2. Select Network Settings. The "Network Set Up" screen appears and displays the following options:

• Distributor Parameters

• Mailing System Network Settings

3. If you select Distributor Parameters, the system displays the following connection parameters:

• Global Account & User Id

• Global Password

• ANI/LCZ Server IP

• ANI/LCZ Server Port #

• Primary DNS Server

• Secondary DNS Server

• Distributor URL

• Backup Data Center URL

4. If you select Mailing System Network Settings, the system displays the following options.

• Get IP Address

• IP Address

• Subnet Mask

• Default Gateway

• MAC Address (you cannot modify this)

5. Select the parameter you want to edit and make the changes.

6. Press Enter when complete.

5-16 SV61162 Rev. C


8

Configuring

High/Low

Funds

Warnings

Setting the Low Funds Warning Value

Use this option to set a value at which the mailing system warns you that the funds remaining in the meter are getting low.

1. Press the Menu key on the control center, select Set Up from the main screen, and then select Basic Settings.

2. Select Low Funds Warning.

3. Enter the low value warning amount using the numeric keyboard.


Setting the High Value Warning for Key In Postage

Use this option to set a value at which the mailing system warns you that you have entered a postage value that is more than the amount you are setting here. This feature prevents you from accidentally printing a postage amount that is more than you need.

1. Press the Menu key on the control center, select Set Up from the main screen, and then select Basic Settings.

2. Select High Value Warning.

3. Enter the high value warning amount

($0 - $99.99) using the numeric keypad.


5. Confirm that the high value warning amount that appears in the displayed is correct. Press the key corresponding to the option you want.

9

Configuring

Low Ink

Warning

Use this option to specify how you want the system to notify you when you are running low on ink.

1st Low Ink Warning:

1. Press the Menu key on the control center, and select Set Up.

2. Select Basic Settings.

3. Press the down arrow key and select 1st Low Ink Warning

4. Press the screen key corresponding to the option you want. You can choose to have the system notify you when there is less than a 5-day supply of ink, or you can choose to ignore the warning.

2nd Low Ink Warming

Repeat the above for 1.5 day notification.

SV61162 Rev. C 5-17


10

Configuring

System

Timeouts

This section describes how to set various system timeouts for your mailing system.

1. To access the system timeouts, press the Menu key on the control center, and select Set Up.

2. Select Basic Settings and then

Timeouts to get all of the timeout options.

The timeout options are listed on the right.

All of these options are described in the following sections.

Timeouts

► Display Sleep

► System Sleep

► Normal Preset Timeout

► Feeding Timeout

► Waiting for Env

► Transaction Timeout

Timeouts:

Display Sleep

This option allows you to specify how long the system can remain inactive before the display turns off. You can set the timeout for 1 - 30 minutes, in 1 minute increments. The default timeout is 5 minutes.

The display turns on again when you press any key on the control center or if you place mail in the feeder or on the scale (either integrated or attached external scale).

1. Press the Menu key and select Set Up.

2. Select Basic Settings and then Timeouts.

3. Select Display Sleep.

4. Enter the number of minutes (1-30) using the numeric keyboard.


5-18

Timeouts:

System Sleep


Use this option to specify how long the system can remain inactive before it goes into “deep-sleep” and removes power from the printer and the

Postal Security Device (PSD).

You can set this timeout for 0 - 1440 minutes, in 1 minute increments. The default timeout it 30 minutes. The system goes into display sleep before it goes into system sleep.

The system wakes up again when you press any key on the control center or if you place mail in the feeder or on the scale (either integrated or attached external scale).



SV61162 Rev. C


3. Select System Sleep.

4. Enter the number of minutes (0 - 1440 minutes) using the numeric keyboard.


Timeouts:

Normal

Preset Timer

The normal preset timer option allows you to specify how much time you want to allow the system to remain idle before it returns to the Normal

Preset settings (refer to 11 Define Preset section in this chapter for more information on Normal Presets).

You can set this timeout for 0 - 1440 minutes, in 1 minute increments. The default timeout is 30 minutes.



3. Select Normal Preset Timer.

4. To set a timeout, enter the number of minutes (0-1440) using the numeric keyboard.

5. If you want the system to stay at the last settings used, select Never reset to Normal Preset.


Timeouts:

Feeding

Timeout

Use this option to specify how much time to allow before the feeder stops after the last envelope is processed.

You can set this timeout for 5 - 90 seconds, in 1 second increments. The default timeout is 5 seconds.

This reduces the wear on your machine and acts as a safety measure if you leave the machine unattended.



3. Select Feeding Timeout.

4. Enter the number of seconds (0 - 90) using the numeric keyboard, or press the screen key corresponding to Turn Rollers off Immediately, or, Run Until Stop key is Pressed.

5. If you entered the number of seconds, press the Enter key.

SV61162 Rev. C 5-19


Timeouts:

Waiting for

Env

This option allows you to specify how long the system will continue to feed mail placed on the feed deck without having to press the Start key.

You can set this timeout for 0 - 90 seconds, in 1 second increments. The default timeout is 20 seconds.



3. Select Waiting for Env.

4. Enter the number of seconds (0 - 90) using the numeric keyboard.


Timeouts:

Transaction

Timer

This option is available only if your mailing machine is connected to the

AccuTrac™ Mail Accounting system.

Use this option if you routinely batch your mail runs. This option allows you to specify how much time to allow the system to remain idle before it ends the current accounting transaction.

You can set this timeout for 10 - 65520, in 1 second increments. The default timeout is 14,400 seconds.



3. Select Transaction Timer.

4. Enter the number of seconds (10 - 65520) using the numeric keyboard.


5-20 SV61162 Rev. C

Defining

Presets


You can define up to 10 sets (0 -9) of preset mailing system values, with each set having different values for such items as the account name, postage value, class, carrier, a special service, a mode such as Attached

Scale or Differential weighing, and the like. You can use these presets for different mailing jobs.

The 0 preset is the normal preset and the one you use to store your most commonly used system values. These are the values your system will use whenever you restart your machine.

After you define all of your presets, you can invoke the normal preset values simply by pressing the Normal Preset key. To select any of the other presets, press the Custom Preset key and select the preset you want for the particular mailing operation.

How to Define Normal Preset Values

1. Enter the values you use most often to run a mail job, for example, the weighing mode, the postage value, class and carrier etc.

NOTE: Proceed as if you were actually running a job. Select the mode and class and service etc. By doing this, you are entering the values that you will use for the normal preset. Refer to Chapter 4, Running Mail in this guide for more information on selecting mode and class.

2. Press the Custom Presets key.

3. A list of presets, starting with 0 Normal appears. Do not press any of the screen keys corresponding to these presets.

4. Press the right arrow key ( Set up Presets appears next to the right arrow key).

5. Press the screen key for Store Current Setting to Preset.

Select the normal preset by pressing the key for 0. Normal. The "View

Preset" screen appears and displays all of the values you defined in this session.

After a certain period of inactivity, or when you power up, the system restores the normal preset settings.

6. Press the Enter key to return to the main screen.

SV61162 Rev. C 5-21


Defining

Presets

continued

How to Define Custom Preset Values

1. Enter the values for the mail job (for example, the weighing mode, the postage value, class and carrier etc.) that correspond to the values you want to be able to call up in the future by selecting a custom preset key. For example, you may want to define a set of conditions so that the envelopes are sealed only (no postage applied).

NOTE: Proceed as if you were actually running a job. Select the mode and class and service etc. By doing this, you are entering the values that you will use for the normal preset. Refer to Chapter 4, Running Mail in this guide for more information on selecting mode and class.


3. Press the right arrow key.

4. Select Store Current Setting to Preset.

5. A list of presets, starting with 0 Normal appears. Select one of the presets that has not been defined yet. These presets are named

“Available”. To change an existing preset, refer to How to Edit a Cus-

tom Preset Value in this section.

6. The system prompts you to: Enter New Preset Name.

7. Type in the name using the alphanumeric keys.

8. Press the Enter key. The "View Preset" screen appears and displays all of the values you defined in this session.

To use these values in the future, simply press the Custom Presets

Key and select the screen key corresponding to this preset name.

9. Press the Enter key to return to the main screen.

5-22

How to Store Advance Date in a Custom Preset


In order to store an Advance Date setting in a custom preset, you need to first turn on this feature. For information on setting an advance date, refer to Meter Stamp Options: Date section in Chapter 4 in this guide.

1. To enable this feature:


3. Press the right arrow key and the "Set Up Preset" screen opens.

4. Select Date Advance. The following message appears.

"If set on, presets stored when the date is not advanced will return the system to today's date."

SV61162 Rev. C

Defining

Presets

continued


5. Select On to turn on this feature and store the date advance.

Select Off if you want to turn off the feature.

Refer to the examples on the next page for more information on how storing the Advance Date in custom presets works.

NOTE: If you create a custom preset with the Advance Date feature turned off and you recall this preset, the current date setting is not affected.

Example 1:

If today is Wednesday and you set the advance date for 2 days* and store this advance in a custom preset, then: a.) if you recall the preset on the same day (Wednesday) it will print Friday's date on your postage. b.) if you recall the preset on the next day (Thursday) it will print Saturday's date on your postage.

* To set advance date, press the Menu button, select Meter Stamp Options, then select Advance Date.

Example 2:

If you have previously set up your system so that it automatically advances the date at 3 PM*, and you created a custom preset with the Advance Date set to zero (that is, you did not advance the date), then: a.) if you recall the preset before 3 PM it will print today's date on your postage. b.) if you recall the preset after 3 PM it will print tomorrow's date on your postage.

* To automatically advance the date (by 24 hours), press Menu button, select

Set Up, press the down arrow key, then select Date will advance after.

Example 3:

If you have previously set up your system so that it automatically advances the date at 3 PM, and you create a custom preset that advances the date by 2 days, then: a.) if you recall the preset before 3 PM, the system will set the date two days ahead.

b.) if you recall the preset after 3 PM, the system will still set the date two days ahead.

SV61162 Rev. C 5-23


Defining

Presets

continued

How to Edit Custom Preset Values

To edit an existing custom preset, you define its new values and then overwrite the old values.

1. Enter the new values for the mail job that correspond to the custom preset you want to change or edit.



4. Press the screen key for Store Current Setting to Preset.

5. The system prompts you to “Select Preset to Replace”.

6. Press the screen key next to the name of the preset you want to edit.

7. Press the Enter key to view the preset values. Press Enter again to return to the main screen.

How to View, Rename, or Delete Presets


2. A list of presets, starting with 0 Normal appears. Select the appropriate preset. 0 - 4 presets are displayed on the screen. To view the other preset names, press the down arrow key.


4. The following options appear:

• Store Current Setting to Preset

• View Preset

• Rename Preset

• Delete Preset

5. Select the screen key corresponding to the option you want. Follow the screen prompts.

5-24 SV61162 Rev. C


12

Taking the

Meter Out of

Service

Call your Pitney Bowes representative if you need to return the postage meter (contained in the IntelliLink® Control Center) to Pitney Bowes.

When instructed, follow the procedure here.


2. Select Take Meter Out of Service.

3. Select Transfer Funds from Meter.

This transfers the funds from your meter back to your account.

4. The system transfers the funds and displays the amount transferred.

5. To print this amount on an envelope, place an envelope on the feed deck and press the Start key. To print on a tape, simply press the Tape key.

13

Adding an

Optional

Printer

You can connect a Pitney Bowes J624 printer to your mailing system. To add this optional external printer, all you need to do is plug the USB connector from the printer into one of the two upper-most USB connectors on the back of the mailing system base. Your mailing system recognizes the printer as soon as you plug it into the base.

The dual USB ports are located on the right back corner of the system base as shown here.

Dual external device USB ports

SV61162 Rev. C 5-25


14

Configuring the Optional

Barcode

Scanner

If you have an optional barcode scanner attached to your

DM800™ Series Digital Mailing System, you can configure it to scan in account names or account codes if you are using the optional Budget Manager or Business Manager accounting systems.

NOTE 1: You cannot scan in account names using a barcode scanner if you are using the Standard Accounting package provided with your system.

NOTE 2:You can use a barcode scanner to scan in barcodes for electronic confirmation services regardless of the accounting system you are using. Electronic confirmation services do not require any set up operations here.

Refer to the appropriate topic in this section:

• If you are using an accounting system on your DM800™ Series Digital

Mailing System you can set the default scan type so that your system recognizes your particular accounting application when it scans the barcode. Refer to Setting the Default Scan Type.

• If you are attempting to scan barcodes that were defined for other accounting systems and those accounts contain a prefix, you can set up your system to recognize that prefix when it scans in the barcode. Refer to Adding Barcode Prefixes.

• If you need to combine multiple barcode scans into a single barcode, refer to Combining Barcodes.

• If you want your system to require an operator to press the Enter key to accept each barcode value after it is scanned and displayed on the

IntelliLink® Control Center screen, refer to Setting Auto-Enter.

5-26 SV61162 Rev. C


Setting the

Default Scan

Type

If you are using an accounting system on your DM800™ Series Digital

Mailing System you can set up the scanner so that it interprets the barcode as an account name or account code. Your selection of Account

Name or Account Code depends on your accounting system. You can then scan the account code or name directly from the Main screen on

IntelliLink® Control Center display.

To set the default value:

1. Press the Menu key on the control center, then select Set Up.

2. Press the down arrow key and then select Barcode Scanner.

3. At the "Barcode Scanner Setup" menu, select Default Scan Type.

4. Select the appropriate option according to the table here:

If your accounting system is:

Business Manager

Business Manager

Budget Manager

Budget Manager

AccuTrac™ Mail

Accounting Software or

MeterNet*

* For future release.

And the barcode contains:

Account Name

Account Code

Account Name

Speed Code

Account ID

Select:

Account Name

Account Code

Account Name

Speed Code

Account ID

5. If you do not want any default account system, or preset, select None.

6. As soon as you make your selection, the "Barcode Scanner Setup" menu reappears. You can make other selections or press the left arrow key to return to the "Set Up" menu.

SV61162 Rev. C 5-27


Adding

Barcode

Prefixes

If your barcodes include a 1 or 2-digit prefix, or if you want to create barcodes with a prefix, you can set up your system to recognize this prefix when you scan the barcode. This prefix identifies whether you are scanning in an account name or account code. You may use this if you are transferring accounts from a different accounting system like the Paragon, or from a set of pre-printed barcode labels that have a prefix as part of the barcode. You can then scan these barcodes directly from the Main screen on IntelliLink® Control Center display.

To set the prefix value:



3. At the "Barcode Scanner Setup" menu, select Barcode Prefixes.

4. Select the Prefix Size and then select 1 or 2 whichever is appropriate.

5. Select the appropriate prefix option according to the table here:

If your accounting system is:

Business Manager

Business Manager

Budget Manager

Budget Manager

And the barcode contains:

Account Name Prefix

Account Code Prefix

Account Name Prefix

Account Speed Code

Prefix

Account ID Prefix

Select this Prefix

Option:

Account Name Prefix

Account Code Prefix

Account Name Prefix

Account Code Speed

Prefix

Account Name Prefix AccuTrac™ Mail

Accounting Software or

MeterNet ♦

Business Manager,

Budget Manager, or

AccuTrac™ Mail

Accounting Software ♦

Business Manager or

Budget Manager ♦

♦ For future release.

Job 1 Prefix

Job 2 Prefix

Job Id 1 Prefix

Job Id 2 Prefix

6. When you select the prefix option, the default value for that option appears on the screen. To enter a new value, press the Clear key to remove the default, then type in the prefix character(s).


8. As soon as you make your selection, the "Barcode Scanner Setup" menu reappears. You can make other selections or press the left arrow key to return to the Set Up menu.

5-28 SV61162 Rev. C


Combining

Barcodes

If you need to combine multiple barcode scans into a single barcode, use this setup option. For example, the typical barcode scanner can only accept a maximum of 30 characters. If you want to scan an account name that contains more than 30 characters, say 50 characters, you add a "join character" at the end of the first 30 characters. These first 30 characters with the join character at the end, would be on the first line and the second 20 characters would be on the second line. When you scan these two barcode lines, the system will combine them into a single barcode account value.

To select the character to join multiple barcode scans:



3. At the "Barcode Scanner Setup" menu, select Concatenate Scans.

4. A list of possible "join character" options is displayed. Select the character you use to combine the barcode values.

5. As soon as you make your selection, the "Barcode Scanner Setup" menu reappears. You can make other selections or press the left arrow key to return to the Set Up menu.

The following is an example using a + symbol as a join character.

SV61162 Rev. C

When you scan in these 3 barcodes, the system will combine them into a single barcode value.

NOTE: When creating your own barcodes, create them in uppercase. If you create them in lowercase, the length of the barcode will be twice that of the same barcode created using uppercase text.

5-29


Setting

Auto-Enter

You can set up your system so that after it scans in a barcode value and displays it on the IntelliLink® Control Center screen, it requires you to press the Enter key to accept that value. You can do this if you want to be sure that an operator verifies that the correct barcode has been scanned.

By default, the system will automatically enter the value as soon as it scans in the barcode.

To require you to press Enter to accept each scan:



3. At the "Barcode Scanner Setup" menu, select Auto-enter.

4. Select Off to disable the Auto-enter. This will now require you to manually press the Enter key after each scan.

5-30 SV61162 Rev. C


15

Setting Up the Optional

Smart Class™

Feature

Using Smart Class™ you can process up to 4 different postal classes within the same mail run without having to pre-weigh or sort the mail by class before the run.

Smart Class™ is an exclusive Pitney Bowes capability that enables you to process mail at the lowest available postal rate in a single step, eliminating costly time that operators spend to pre-weigh or sort the mail by class before the run, or without interrupting the mail system during the mail run.

Setting up Smart Class™

The following example shows how to set 3 different weight breaks. The weight breaks will use the following three classes.

For weight break:

0.0 oz to 3.0 oz

3.0 oz to 13.0 oz

13.o oz to 1.0 lb

Use Class:

1st Class Automation Letter 5 Digit

1st Class Non-Automation Presort

Priority


2. Select Set Up, then press the down arrow and select Scales/Rates.

3. Press the down arrow (depending on your system you may have to press it twice) and select Smart Classes.

4. Select Create.

5. Select the appropriate Carrier, in this example, USPS Domestic.

a. You are prompted to enter the maximum weight for this weight break:

Enter the max weight for this weight break

0 lb 0.0 oz to __lb __oz b. To set the first weight break, use the numeric keys and enter 0 for lb. Press the Enter key.

Enter 3 for oz and press the Enter key. c. Select the appropriate class, in this example, 1st Class Auto. d. Select the appropriate subclass. In this example, select Letter, then select 5-Digit.

Press Enter.

SV61162 Rev. C 5-31

5 • Mailing System Setup e. As soon as you press Enter, the display shows the first weight break for this Smart Class™:

Weight

0 lb 0.0 oz — 0 lb

Class/+Fees

3.0 oz 1stAuto...r 5 Dig

6. To set the next weight break point, select Add Another Class. a. You are prompted to enter the maximum weight for this weight break:


0 lb 3.0 oz to __lb __oz b. For the second weight break, enter 0 for lb. Press the Enter key.

Enter 13 for oz and press the Enter key. c. Select the appropriate class, in this example, 1st Cls Presort.

Press Enter. d. As soon as you press Enter, the display shows the first and second weight break for this Smart Class™:

Weight

0 lb

0 lb

0.0 oz — 0 lb

3.0 oz — 0 lb

Class/+Fees


13.0 oz 1st Cls Presort

7. To set the next weight break point, select Add Another Class. a. You are prompted to enter the maximum weight for this weight break:


0 lb 13.0 oz to __lb __oz b. For the third weight break, enter 1 for lb. Press the Enter key.

Enter 0 for oz and press the Enter key.

5-32 SV61162 Rev. C

SV61162 Rev. C

DM800™ Series Digital Mailing System Operating Guide c. Select the appropriate class, in this example Priority Mail. Press

Enter.

All of the weight breaks for this Smart Class™ appear in the display. Since we did not create a fourth weight break it is listed as

None.

Weight

0 lb

0 lb

0 lb

0 lb

0.0 oz —

3.0 oz —

13.0 oz —

0.0 oz —

0 lb

0 lb

1 lb

0 lb

Class/+Fees


13.0 oz 1st Cls Presort

0.0 oz Priority Mail

0.0 oz None

8. Press the Enter key again and "Select Custom Carrier" appears in the display. You are presented with a list of available custom carriers for grouping your Smart Classes.

9. Select one that is listed as "Available". You can have up to a maximum of 4 custom carriers.

10. Next, you are prompted to enter a "Carrier Name". Enter a name (up to 15 letters and/or numbers) for your Smart Class grouping, for example, Carrier 1. Press the Enter key.

11. You are now prompted to enter the "Smart Class™ Name". This will be the class name for the Smart Class™ you have created. Enter the name (up to 15 letters and/or numbers), for example, Smart Class 1, and press the Enter key.

12. To exit, press the left arrow key. The main display appears. You can now begin to use this Smart Class™.

13. To use a Smart Class™, refer to Selecting a Smart Class™ in Chap-

ter 4 of this guide.

5-33

SV61162 Rev. C

6 Adding Postage

Contents

Postage By Phone® Meter

Payment System ..........................................6-2

Your Postage Meter ......................................6-2

USPS Rekey Requirements .........................6-2

Managing Your Postage Funds .....................6-3

Connecting Your Postage Meter to an

Analog Phone Line .................................6-4

Checking Available Funds in Your

Postage Meter ........................................6-6

Checking Your Postage By Phone®

System Account Balance .........................6-6

Adding Postage ......................................6-7

6-1

6 • Adding Postage

Postage By

Phone

®

Your Postage

Meter

USPS Rekey

Requirements

Postage By Phone® Meter Payment System is a Pitney Bowes service that you use to add postage to your meter. You can access the Postage By

Phone® System 24 hours a day, 7 days a week through your IntelliLink®

Control Center. For more information, refer to the Postage By Phone®

System materials furnished with your system.

If you need assistance with Postage By Phone® System

If you need assistance, have your account number ready and call the

Postage By Phone® System number. Refer to the Pitney Bowes Contact

Information List at the front of this guide for the phone number.

The postage meter on your mailing system is a Postal Security Device

(PSD) that incorporates the latest technology approved by the United

States Postal Service to secure funds. This technology eliminates the need to perform physical inspections thereby making the system easier and more convenient to use. The PSD contains the funds and performs all of the calculations necessary to print meter stamps that comply with the latest USPS standards.

The United States Postal Service (USPS) licenses your meter and requires a modem inspection of the meter. Each time you refill your meter or check your Postage By Phone® System account balance, the Pitney

Bowes Data Center automatically performs a postal inspection.

If the meter in your mailing machine has not detected a modem refill transaction in 90 days, the message “Inspection Due” displays on the

IntelliLink® Control Center main screen.

If the meter has not detected a refill in 120 days, the message “Inspection

Required” displays and you cannot use your meter.

In either case you must perform a refill. If you don’t need to add funds at this time, check your Postage By Phone® System account balance (see

Checking Your Postage By Phone ® Meter Payment System Account Bal-

ance in this chapter). This satisfies the inspection requirements.

If you have questions, call the Postage By Phone® System number. Refer to the Pitney Bowes Contact Information List at the front of this guide for the phone number.

The United States Postal Service (USPS) also requires, for security reasons, that the meter keys expire after 3-6 years. Meter keys are cryptographic codes that your system uses to protect your funds during printing and when connecting to your account.

When the meter keys expire, the system reports that a rekey operation is required.

To rekey your meter, perform a refill. This upgrades the keys. If you do not perform a refill within three months of the rekey message, the system locks the meter and does not allow you to print postage.

You may still perform a refill to upgrade the keys and resume operation.

6-2 SV61162 Rev. C


Managing Your

Postage Funds

Refer to the appropriate section listed here for checking funds and account balances and adding postage when using the Postage By Phone® Meter

Payment System.

2

3

4

1 Connecting Your Postage Meter to an Analog Phone Line. Refer to this section to see how to connect your postage meter to an analog line. This shows the recommended connections for when the analog line is close to your mailing system, and when you have to remove the IntelliLink® Control Center and take it to a remote location.

Checking Available Funds in Your Meter. Follow this procedure to see if you have sufficient funds in your meter.

Checking Your Postage By Phone® System Account Balance.

Follow this procedure to see how many funds are in your account.

Adding the Postage. Follow this procedure to add postage from your Postage By Phone® System account to your postage meter.

SV61162 Rev. C 6-3


1

Connecting

Your

Postage

Meter to an Analog

Phone Line

Connecting Your Postage Meter - Local Analog Phone Line

If you are using an external modem and there is an analog phone line near your mailing system, you should connect the modem to the USB connector on the back of the IntelliLInk® Control Center as shown in the figure below.

External USB modem cable

6-4

External modem

If you need to connect to an analog phone line not near your machine, you can connect the modem to the back of the IntelliLink® Control Center and move it to the remote analog line. Refer to Connecting Your Postage Meter

- Remote Analog Phone Line in this section.

Connecting Your Postage Meter - Remote Analog Phone

Line

If you need to connect to an analog phone line that is not located near your mailing system, you can remove the IntelliLink® Control Center and move it to a location near the analog phone line. At the remote location, plug one end of the AC Adapter (P/N 1C85005) into the back of the control center and the other end into an AC outlet.

To remove the IntelliLink® Control Center and move it to another location:

1. Turn off the power to the mailing system.

2. Pull the blue lever at the right of the control center towards you.

3. Slide the control center forward to remove it.

SV61162 Rev. C

SV61162 Rev. C


4. Take the control center (and external modem) to where the analog phone line is.

5. Connect the telephone cord (AWG 26 or smaller) from the external modem to the analog telephone line.

6. Connect the A/C Adapter (P/N 1C85005) to the back of the control center and plug it into an AC outlet. Refer to the figure below.

AC Adapter plugged into


Telephone

Cord for

Analog Line

(26 AWG)

External USB

Modem Cable

External Modem

6. Add or check your postage funds as described in Checking Your Post-

age By Phone Account Balance in this chapter.

7. Reinstall the IntelliLink® Control Center by sliding it into the docking station on top of the mailing system until you hear it click into place.

8. Turn the power back on.

6-5


2

Checking

Available

Funds in

Your Postage

Meter

If you are not sure if you have enough money to run mail or print tapes, you should check the amount of money (funds) in your postage meter.

To check available funds in your meter:

1. Press the Funds key. The amount of funds available in your postage meter displays in the main screen.

2. To print this amount on an envelope, place an envelope on the feed deck and press the Start key. To print on a tape, simply press the Tape key.

3. The system returns to the mailing screen.

If you do not have enough postage funds in your meter, check your

Postage By Phone® Meter Payment System account balance (see

3 Checking Your Postage By Phone® Meter Payment System

Account Balance in this chapter). If there are enough funds in your account, move funds to your postage meter (see Adding Postage in this chapter).

3

Checking

Your

Postage By

Phone

®

Meter

Payment

System

Account

Balance

Before adding postage to your meter, you should check the funds available through the Postage By Phone® System. Remember, with your new mailing system it is no longer necessary to prepay for postage. Your mailing system is designed to save you time and make adding postage to your meter even more convenient. Although you can still prepay, you can take advantage of the full meter capabilities and add postage now and be billed later. Please allow up to seven days for your check to post if you plan to add postage to your meter using pre-paid funds.

To check your account balance:


2. Select Get Postage by Phone® Balance. The system dials Pitney

Bowes to connect to your account. When the connection is made, the system displays your Postage By Phone® System balance.

3. Select Done to return to the main screen.

6-6 SV61162 Rev. C

4

Adding

Postage


To add postage from your Postage By Phone® System account to your postage meter, follow these steps.


2. Select Quick Refill, or Other Refill Amount.

3. If you have set up a supervisor password, you are prompted to enter the password now.

Enter the password and press the Enter key.

4. If you select Quick Refill, the system adds the same amount it did the last time you added postage.

5. If you select Other Refill Amount, use the number keys and enter in the amount you want to add (up to $1000). Use whole dollars only; do not key in cents. Your meter automatically adds two decimal places.

6. Press the Enter key. The system dials Pitney Bowes to connect to your account and begins to add the postage to your meter.

7. The system notifies you when it finishes adding your postage and displays the message “Refill Complete”. The system prompts you to:

Press Tape to Print Tape

Press Start to Print an Envelope

Don’t Print Receipt

8. Select the appropriate option.

NOTE: To view or print a statement showing the details of the last five times you added postage to your meter, press the Reports key on the control center and select Last 5 Refills. Refer to Chapter 8, Reports in this guide for details of all system reports.

SV61162 Rev. C 6-7

SV61162 Rev. C

7 Standard Accounting

Setup

*

Contents

Navigating Hints ..........................................7-2

Overview of Accounting ................................7-3

Using the Account Setup Procedures ...........7-4

Before Using the Setup Procedures .............7-4

Viewing Accounts or Subaccounts ...............7-5

Creating Accounts and Subaccounts ...........7-5

Editing Accounts ...........................................7-7

Setting an Account Period ............................7-8

Turning Standard Accounting On or Off .......7-8

Deleting Accounts and Subaccounts ............7-9

Turning Account Password

Protection On or Off .....................................7-9

Resetting (Clearing) All Accounts ...............7-10

Turning Reset Individual

Accounts On or Off .....................................7-10

Transferring Funds ..................................... 7-11

Setting the Station ID .................................7-12

Selecting Your Accounting Type .................7-13

Your Accounting System Features ..............7-14

Account Structure and Hierarchy ...............7-15

* The information in this chapter applies only to the

Standard Accounting application provided with your system. If you are using Budget Manager or Business

Manager, refer to the documentation provided with those applications.

7-1

7 • Accounting Setup

Navigating Hints

• You can access all of the accounting features by pressing the

Accounts key on the IntelliLink® Control Center. The system displays the account names in the format shown here (Standard Accounting):

Select Account

►0. None

►2. <Account Name>

<subacct>-<sub-subacct>







Enter Account Number:

Name ◄

◄ Set Up

Accounts

More Accounts

Screen

Options

Arrow Keys and Help

Information

7-2

• To enter the account set up mode, press the right arrow key on the control center as indicated by the help information on the bottom on the right side of the main screen. The “Set Up Accounts” screen shown below appears:

Set Up Accounts

►1. View Account

►2. Edit Account

►3. Create Account/Sub

►4. Transfer Funds

►5. Accounting Period

Exit

Set up

◄

More Options

• The maximum number of options displayed is 5. To view more options, press the down arrow key.

• You can select a numbered option either by pressing the screen key next to the option, or by pressing the corresponding number on the keyboard and then pressing the Enter key.

• Pressing the left arrow key returns you to the main screen.

SV61162 Rev. C

Overview of

Accounting


The information in this chapter describes how to set up the Standard

Accounting package provided with your mailing system. If you purchased the enhanced accounting package, Budget Manager, or if your system is connected to an AccuTrac™ Mail Accounting Software SA system, or is part of the Business Manager system, refer to the documentation provided with these applications.

• For the Budget Manager, refer to SV60957.

• For the AccuTrac™ Mail Accounting System SA, refer to SV60514.

• For Business Manager, refer to SV61178.

For information on your system’s accounting features, or if this is the first time you are setting up accounts and would like some examples of accounting structures and hierarchy see sections: Your Accounting System

Features and Account Structure and Hierarchy at the end of this chapter.

To begin using the account setup procedures, go to Using the Account

Setup Procedures starting on the next page.

SV61162 Rev. C 7-3


Using the

Account Setup

Procedures

The following is a list of all the account setup procedures. For details on each procedure, refer to the section number listed here.

1

2

3

Viewing Accounts or Subaccounts.

Creating Accounts and Subaccounts.

Editing Accounts.

4

5

6

Setting an Accounting Period.

Turning Accounting On or Off.

Deleting Accounts.

7 Turning Account Password Protection On or Off.

10

11

8

9

12

Resetting (Clearing) All Accounts.

Turning Reset Individual Accounts On of Off.

Transferring Funds.

Setting the Station ID.

Selecting an Accounting Type.

Before Using the Setup

Procedures

1. If your system has a supervisor password set up, you must enter that password before you can enter the account setup mode.

NOTE: Passwords are case-sensitive.

2. If you have not set up any accounts yet, as soon as you press the

Accounts key on the control center, the system prompts you for the supervisor password. As soon as you enter the password, the system displays the “Set Up Accounts” screen.

3. If you have already set up accounts, pressing the Accounts key displays a list of all the accounts. Press the right arrow key to enter the

“Set Up Accounts” screen.

7-4 SV61162 Rev. C


1

Viewing

Accounts or

Subaccounts


2. Press the right arrow key to enter the “Set Up Accounts” screen.

3. Select View Accounts.

4. The names of your top level accounts appear. Select the account you want.

5. The system displays the total funds and total pieces for that account which includes the rolled up totals for all its subaccounts and subsubaccounts. If the account has subaccounts, you can also select View

Subaccount and View Subsubaccount to get the information for each.

2

Creating

Accounts and

Subaccounts

To create a new account:


2. Press the right arrow key to enter the “Set Up Account” screen.

3. Select Create Account/Sub.

4. Select Create a New Account. The system prompts you to enter an account name.

5. Type in the name using the keyboard or numeric keypad and press

Enter. The “Account Information” screen appears and displays the options:

Edit Name

Edit Number

Add | Change Password

Add Subaccount (to account) | Subsubaccount (to subaccount)

Create Another Account | Subaccount | Subsubaccount

6. Select the appropriate option and follow the prompts.

NOTES: a. By default, the system assigns the next available account number to your new account. If you want to assign a different number, select the

Edit Number option. b. If you want to password protect this account, select the Add Password option. You will be prompted to enter a password and then confirm it.

Passwords are case sensitive, can be alphanumeric and must be at least four characters. (You need to enable password protection before you can protect an individual account. Refer to

Password Protection On or Off in this chapter.

7 Turning Accounting

7. When you are done, press the Enter key to save the account information.

SV61162 Rev. C 7-5


2

Creating

Accounts and

Subaccounts

continued

To create a new subaccount or subsubaccount:



3. Select Create Account/Sub.

4. Select Add to an Existing Account. The system displays a list of all of the accounts and prompts you to select the account to which you would like to add a subaccount or subsubaccount.

If necessary use the down arrow key to scroll down through the list.

5. Select the account or subaccount.

6. Type in the name of the subaccount or subsubaccount and press

Enter. The “Account Information” screen appears and displays the options:

Edit Name

Number:

Add SubSubaccount to:

Add | Change Password

Create Another Subaccount for:

7. Select the appropriate option and follow the prompts.

NOTES: a.) The account number and password, and total pieces and funds used

(if they exist) are transferred to the first subaccount created (the next working, chargeable, account). They are further transferred down when a subsubaccount in this link is created (the new chargeable account).

b.) By default for addition subaccounts, the system assigns the next available account number to your new subaccount.

c.) If you want to password protect this account, select the Add Password option. You will be prompted to enter a password and then confirm it

8. When you are done, press the Enter key to save the account information.

Accounting

Messages

When you attempt to create an account when all available accounts have been used, the message “Cannot create any more accounts” appears. You must delete an account before you can create another account. Alternatively, if you have fewer accounts than you system is capable of handling, you can upgrade to a higher number of accounts.

7-6 SV61162 Rev. C

3

Editing

Accounts


You can change the name of an account, make the account inactive (or active), add a password or change an existing one, and clear (reset) all data from the account.



3. Select Edit Account.

4. The names of your top level accounts appear. Select the account you want to edit.

5. Select the appropriate option: a.) Edit Account Name - Select this to change the name of your account. (Only the chargeable account name can be changed. A new account with its own subaccounts/subsubaccounts is necessary for new high level account names.) b.) Status - Select this to change the account’s status to Active or Inactive. Pressing the screen key for Status switches between active and inactive. c.) Reset Account - Select this to clear all number of pieces and funds in this account. When you select this, the system prompts you to print a report of the account data. Once cleared, the data are unrecoverable. To keep a record of your data, select Print Re-

port, then select Reset to clear the data.

Before you can reset or clear individual accounts, you must enable this feature. Refer to

Off in this chapter.

9 Turning Individual Reset Accounts On or d.) Change | Add Password - This option allows you to change an existing password or create one for this account. Passwords are case sensitive, can be alphanumeric and must be at least four characters. You are prompted to confirm the new or modified password.

NOTE: Before you can create or change a password, you must enable this feature. Refer to

Off in this chapter.

7 Turning Account Password Protection On or

SV61162 Rev. C 7-7


4

Setting an

Account

Period

By default, your mailing system does not have an account period set. If you set an account period, when your system reaches the end of that period, you need to reset (clear) all of the data in the accounts before you can process mail again.

To set an account period:



3. Select Accounting Period.

4. Select the appropriate accounting period (none, weekly, monthly, quarterly, twice a year, or yearly).

5. The system calculates the cutoff date. If you want to type in another cutoff date press the clear button and enter a cutoff date using the format:

MM DD YYYY

EXAMPLE: If you selected a monthly accounting period and entered a cutoff date of 03 31 2004, as soon as your system reaches April 1, 2004 (12:01 a.m.), you must reset (clear) your account data. Your machine prompts you to do so at startup. Once you reset the accounts, the system automatically resets the cutoff date to 04 30 2004.

6. Press Enter.

5

Turning

Standard

Accounting

On or Off

To turn the standard accounting package provided with your system on or off:



3. Scroll down and select Accounting.

4. To turn on the system’s standard accounting, select Standard. To disable or turn off standard accounting, select Off.

NOTE: If your system is connected to other accounting systems, those systems also appear as options. Refer to this chapter for more information.

12 Selecting an Accounting Type in

7-8 SV61162 Rev. C


6

Deleting

Accounts and

Subaccounts

When you delete an account, you remove its data completely. That data is then unrecoverable. Make sure you do not need the account’s data before you delete the account.

To delete an account:



3. Scroll down and select Delete Account.

4. A list of your accounts appear. You can only select a chargeable account to delete. The selected account, subaccount and/or subsubacount, along with its postage and pieces of mail is deleted.

EXAMPLE:

The subaccounts appear in the display as two separate accounts under the main account title:

Engineering

Engineering

Software

Industrial Design

5. As soon as you select an account, the system prompts you to print a report. Once you delete an account, its data cannot be retrieved. To keep a record or your account data, select Print Report, then select

Delete.

7

Turning

Account

Password

Protection

On or Off

By turning passwords on, you can protect each account from unauthorized access.

NOTE: Before you can turn account password protection on or off, you need enable the supervisor password protection feature. Refer to 4 Setting up a

Supervisor Password in Chapter 4 of this guide for more information.

To turn account passwords on or off:



3. Scroll down and select Passwords.

By selecting Passwords, you can switch between On and Off.

SV61162 Rev. C 7-9


8

Resetting

(Clearing) all Accounts

When you reset or clear your accounts, you completely remove all of the data in all of your accounts. Once you clear the data, you cannot retrieve it. To keep a record of your data, be sure and print a Multi-Account Summary Report. Refer to Chapter 8, Reports for more information on reports.

To reset or clear all of your accounts:



3. Scroll down and select Reset All Accounts.

4. As soon as you select Reset All Accounts, the system prompts you to:

Print Report

Reset

5. To keep a record of your account data, select Print Report. The system prints a Multi-Account report.

6. Once you print a Multi-Account report, clear all accounts by selecting

Reset. The system prompts you to confirm that you want to clear the accounts.

9

Turning

Reset

Individual

Accounts

On or Off

If you want to be able to reset (clear) individual accounts, enable (turn on) the Reset Individual Accounts feature.



3. Scroll down and select Reset Indiv. Accounts.

By selecting Reset Indiv. Accounts, you can switch between On and

Off.

NOTE: To reset individual accounts, refer to chapter.

3 Editing Accounts in this

7-10 SV61162 Rev. C


10

Transferring

Funds

To transfer funds:



3. Select Transfer Funds. The system displays a list of your chargeable accounts. You can transfer funds used and piece count among accounts, subaccounts and subsubaccounts only if they are working accounts (the lowest, or sole link in the account chain).

EXAMPLE:

If you have a top level account with two subaccounts and one subsubaccount:

Account - Engineering, Subaccount - Software

Account - Engineering, Subaccount - Industrial Design

Account - Engineering, Subaccount - Mechanical,

Subsubaccount - Prototypes

The subaccounts and subsubaccount appear in the display as separate accounts under the main account title: transfers can be made among

Software, Industrial Design and Prototypes .

Engineering

Software

Engineering

Industrial Design

Engineering

Mechanical

Prototypes

4. Select an account to transfer funds from and press Enter.

5. The system displays a list of all of your accounts again. Select an account to transfer funds to and press Enter.

6. A screen displays showing your “transfer from” and “transfer to” accounts.

7. Select Transfer Entire Amount, or: if you want to transfer less than the entire amount, enter the amount you wish to transfer and press Enter.

The system displays a screen of the from/to accounts and the amount of the transfer.

8. Select Transfer $_____. The system transfers the amount and displays a screen of the accounts and amount transferred.

SV61162 Rev. C 7-11


To transfer pieces:

9. Select Transfer Piece Count. The system displays a screen of the same accounts and prompts you to “Enter Number of Pieces to Transfer.”

Enter the number of pieces or select Transfer Entire Piece Count and press Enter.

10. The system displays a screen of the from/to accounts and the piece count of the transfer.

11. Select Transfer ___. The system transfers the pieces and displays a screen showing the transaction.

11

Setting the

Station ID

If you have multiple mailing systems, the Station ID provides you with a way of identifying each system. The Station ID appears on accounting reports.



3. Scroll down and select Set Station ID.

4. Type in a unique alphanumeric identification, up to two characters in length and press Enter.

7-12 SV61162 Rev. C


12

Selecting an

Accounting

Type

To select and accounting type, or to disable the accounting feature on your mailing system, follow the procedure here.


2. Press the right arrow key to enter the “Set up Account” screen.

3. Scroll down until you see the Accounting selection. The type of accounting currently set for your system is displayed next to the Accounting selection.

4. Press the screen key for Accounting. The “Select Accounting Type” screen appears and depending on the option(s) you purchased, displays the following:

Off

Standard

Business Manager

Budget Manager

AccuTrac

Meternet

5. To disable the current accounting, select Off.

NOTE: If accounting is enabled, whenever you run mail you MUST select an account. To avoid having to do this, select Off.

6. To enable the standard accounting provided with your system, select

Standard.

If you have purchased Business Manager, select Business Manager.

If you have purchased Budget Manager, select Budget Manager.

If you have an AccuTrac™ SA connected to your system, select

AccuTrac.

CAUTION: If you switch from one accounting system to another, you will lose all of the data in the original accounting system.

SV61162 Rev. C 7-13


Your

Accounting

System

Features

You can configure your mailing system to track and account for postage used by departments or individuals within your organization. Your system stores the following information for each account.

• Account name (alphanumeric)

— 32 characters for top level accounts

— 16 characters for subaccounts

— 16 characters for subsubaccounts

• Account ID number

• Item total. This is the total number pieces of mail charged to an account since it was last cleared.

• Value total. This is the total amount of postage charged to an account since it was last cleared.

• Account password.

Your mailing machine has 25 standard accounts. You have the option to increase your accounts to 100 or 300 accounts. Only your chargeable level accounts are counted towards your account total. (Chargeable accounts are explained in the next section.)

If you need information on how to structure your accounts, refer to the Ac-

count Structure and Hierarchy section in this chapter.

7-14 SV61162 Rev. C


Account

Structure and

Hierarchy

You can structure your accounts in single or multiple levels. For example, you can divide a top level department (account) into two or more major sections or subaccounts. You can further divide these subaccounts into two or more sections or subsubaccounts. The following examples demonstrate some of the ways in which you can structure your accounts.

• When you create a top level account, you can charge funds and pieces to that account. This is the working (chargeable) account because at this point it does not have any subordinate accounts:

EXAMPLE: Account - Engineering

• If you create subaccounts for the original account, they become the end links in the account chain and identify the departments where you disperse funds:

EXAMPLE: Account - Engineering, Subaccount - Software

Account - Engineering, Subaccount Industrial Design

The original Account now serves as an administrative account that owns and contains totals for the lower subaccounts.

• If you create subsubaccounts for subaccounts, the subsubaccounts become the end links and identify the departments that are charged for postage.

EXAMPLES:

Account - Engineering, Subaccount - Software,

Subsubaccount - Software Testing

Account - Engineering, Subaccount - Software,

Subsubaccount - Software Design

Account - Engineering, Subaccount - Industrial Design,

Subsubaccount - Graphics and Layout

Account - Engineering, Subaccount - Industrial Design,

Subsubaccount - User Friendly Testing

When accounts are linked (account/subaccount, or account/subaccount/ subsubaccount) they become a set and are treated as one separate account, with one account number and one password. The existing account number and password are rolled down to the subaccount when the first subaccount is created. When you create another subaccount to this account, you create another linked set of accounts with a different account number and password.

This type of account structure allows you to view accounts and create reports that show total charges for the top level account, or you can view or create reports that show the charges for each of the subaccounts or subsubaccounts. This is graphically illustrated on the following page using the above examples.

SV61162 Rev. C 7-15


You can have all single top level accounts or you can mix both single and multi-layered accounts. The lowest level in the account structure is where charges are incurred. An account or subaccount, just like the subsubaccount is the chargeable account when it’s the last, or single, link in the structure. Piece count totals and funds used are transferred among accounts, subaccounts and subsubaccounts when they are chargeable accounts.

When you use an account to print postage, you are using the chargeable account in a link of accounts (e.g., Engineering/Industrial Design/Graphics and Layout) to draw from the meter’s postage funds obtained through

Postage By Phone®.

When you view accounts or print reports you are being given information on funds used and pieces processed for each account in the hierarchal structure. For example, (Engineering) with totals for all its subaccounts and subsubaccounts. The subaccounts (e.g., Industrial Design) show totals for their subsubaccounts (e.g., Graphics and Layout and User Friendly

Testing) and the subsubaccounts show their individual totals.

ACCOUNT

Total funds used and pieces processed for all accounts below.

7-16

SUBACCOUNTS

Total funds used and pieces processed for all accounts below.

Industrial

Design

Software

Testing

Software

Design

Graphics

Layout

SUBSUBACCOUNTS

Individual account totals for funds used and pieces processed.

User

Friendly

Testing

Hierarchal Reporting Structure

SV61162 Rev. C

SV61162 Rev. C

8 Reports

Contents

Introduction ....................................................8-2

Printing a Report ...........................................8-2

Single Account Report .................................8-3

Multi-Account Summary ...............................8-4

Last 5 Refills Report ......................................8-6

USPS Confirmation Services Report .............8-7

Permit Mail Report .........................................8-8

Account List Report .......................................8-8

Funds Report .................................................8-9

System Setup Report ..................................8-10

Error Report ................................................. 8-11

Job Report ...................................................8-12

Data Capture Short Report ..........................8-13

8-1

8 • Reports

Introduction

Creating a report is quick and easy on your mailing system. With the capability to print out reports on roll tape or envelopes using the internal mailing system printer, you can easily keep an accurate record of all your mailing activities.

NOTE: The accounting reports described in this chapter are for the Standard accounting package provided with your DM Series™ Digital Mailing System. If you are using another optional accounting package (for example, Budget Manager), refer to the documentation provided with that application.

For some reports, you need an external or attached printer. For instructions on how to set up an attached printer, refer to Chapter 5 - Mailing Sys-

tem Setup, Set Up Optional Printer, in this guide.

Each report is described in the following sections. Each section shows you the display on the screen and the information that prints out.

How To View a Report

1. Press the Reports key.

2. Select the report you want to print. The report appears in the main display.

Printing a Report

You may print reports using the internal mailing system printer, or an attached external printer if one is connected to your system.

How to Print a Report

1. Press the Reports key.

2. Select the report you want to print. The report appears in the main display. Press Enter.

3. Depending on your particular system, select one of the bulleted options below.

• If your system can only print using the internal mailing system printer: press the Start or Tape key to print on an envelope or tape.

• If you have an external printer and your report can only print to an external printer, the system asks you to press Enter.

• If you have an external printer and your report can print to an external printer or the internal printer, the system asks you to “Select a

Printer.”

4. If you want to use the attached external printer, select Attached Print-

er. Press Enter.

If you want to use the system printer, select Mailing Machine. Press the Start or Tape key to print on an envelope or tape.

8-2 SV61162 Rev. C


Reports

Single Account

Report

The Single Account Report gives the total pieces of mail and the postage for a selected account. After you select Single Account Report the last account used is displayed. To view another account, press the screen key for Select Another Account.

If you have re-powered the system since the last time you processed mail, the "Select Account" screen displays. Use this screen to choose a specific account for the report.

Accounts can be printed even if they are inactive.

Screen Display

Single Account Report

<Account name>

<Subacct> <Sub-Subacct>

Account Number

Pieces

<Account Number>

<Account Piece Count>

Postage <Account Value Total>

> Select Another Account

Printed Report

The Single Account Report prints on one envelope or a strip of tape.

Information contained in the report:

• Date report is printed.

• Time report printed.

• Meter Stamp Serial Number: identifies the meter which printed the report.

• Account Number: Number of each account that has used postage.

• Pieces: Total of pieces processed for the account.

• Postage: Total postage amount charged to the account.

• Station ID: a user-defined number to identify the meter.

SV61162 Rev. C 8-3

8 • Reports

Multi-Account

Summary

(Internal printer version)

The Multi-Account Summary supplies the total pieces and postage for all enabled accounts.

This report can be printed on an envelope with the internal printer.

Screen Display

Account

<Account Number>

<Account Number>

<Account Number>

<Account Number>

Multi-Account Summary

Pieces Postage

<Account Piece Count> <Postage Value Total>




Printed Report


• Time report is printed.



• Pieces: Total of pieces run for account.

• Postage: Total postage value for account; no sub total is provided for subaccounts or sub-subaccounts.


• Page numbers.

NOTE: The account name only appears on the report when you print the report on an external printer.

8-4 SV61162 Rev. C


Multi-Account

Summary

(External Printer

Version)

This version of the Multi-Account Summary can only be printed on an attached external printer. Account numbers are only assigned to the lowest level of the account hierarchy or transaction level. Account numbers will only appear if the account does not have subaccounts. If the account has subaccounts or subsubaccounts, account numbers will only be displayed for the lowest level account. The piece and postage totals for accounts with subaccounts displays as “Subtotal.”


Account

<Account name>

<Account name>

Account Summary

Pieces Postage




The Multi-Account Summary prints out on an attached printer. This report provides the following information:

• Meter stamp number.



• Page number.


• Number assigned to an account, subaccount, or sub-subaccount.

• Name of the account, subaccount, or sub-subaccount.

• Total of Items of mail for account, subaccount, or sub-subaccount.

• Amount of funds used in account.

• Total of funds used for each level of accounts.

• The grand total of pieces of mail.

• The grand total of the funds used.

SV61162 Rev. C 8-5

8 • Reports

Last 5 Refills

Report

The Last Five Refills Report lists the last five refills for any enabled account and prints the information on a single envelope or strip of tape. The refills are displayed in chronological order.


Date

<Date>

<Date>

<Date>

<Date>

PbP Account:

Last 5 Refills Report

Time

<Time>

<Time>

<Time>

<Time>

<Account>

Amount

<Refill Amount>

<Refill Amount>

<Refill Amount>

<Refill Amount>


The Refill Statement provides the following information:

• Date of Refill.

• Time of Refill.

• Refill Amount: Amount of the last five refills for this particular account.

• Account No: Postage By Phone® Meter Payment System account number.


• Date Printed.

• Page number of report.

8-6 SV61162 Rev. C


Confirmation

Services Report

System Printer

The Confirmation Services Report provides details for Confirmation Services pieces processed and uploaded via IntelliLink® Control Center. It prints the information on an envelope or strip of tape.

When you select Confirmation Services from the "Select Report" screen, you can choose one of the following options:

• View or print a specific record - You can scroll through the uploaded records one at at time. You can print to a tape or envelope.

• Print receipts for last batch sent - If a tape is loaded, the system prints the receipts.

• Print summary to attached printer - You must have an external printer attached.


Confirmation Services Report

Barcode:

Service:

Postage:

Class:

ZIP:

Date Uploaded:

> Print tapes for last group sent

Printed Report: System Printer

• The report provides the following information about a piece of mail:

• Barcode or package identification code.

• Destination ZIP Code of the package.

• The Postage by Phone® Meter Payment System account number.

• Meter Serial number.

Date and time record was uploaded via IntelliLink® Control Center.

• A fill-in space where the customer can write in the recipient and delivery address.

Printed Report: Attached Printer

The external printer version of the USPS Services Report provides the following information for each package:

• Package identification barcode.

• Amount of postage used.

• Class of mail for the package.

• Type of Special Service used.

• Destination ZIP Code.

• Date package was uploaded via IntelliLink® Control Center.

SV61162 Rev. C 8-7

8 • Reports

Permit Mail

Report

Account List

Report

(External Printer

Required)

8-8


The Permit Mail Report provides a piece count on up to three permits. Use the up/down arrow keys to scroll through the permits.

The report prints on one envelope or strip of tape.


Permit Number

Permit Name

Counter

Total Pieces

Permit Mail Report

<Permit Number>

<Permit Name>

<Permit Batch>

<Permit Piece Count>


The Permit Mail Report provides the following information:

• Permit Name: Identifying Text for each active permit mail class.

• Counter: Resettable Permit Mail Piece Count for each active permit mail class.

• Total Pieces: Non-resettable Permit Mail Piece Count for each active permit mail class.

• Date Printed.

• Time Printed.

• Meter Serial Number.

The Account List Report lists the names and numbers of all accounts that are set up in your mailing machine.


Number

<Account Number>

<Account Number>

<Account Number>

<Account Number>

Account List

Name

<Account Name>

<Account Name>

<subaccount>

<subsubaccount>


This report prints a list of all your accounts and the account numbers.

SV61162 Rev. C


Funds Report

The Funds Report gives a summary of the funds used and available in the meter, total pieces run, batch pieces and value. It prints on one envelope or tape.


Funds Used:

Funds Available:

Total Pieces:

Control Sum:

Batch Count:

Batch Value:

Funds Report

<Funds Used>

<Funds Available>

<Total Pieces>

<Control Sum>

<Batch Count>

<Batch Value>


The Funds Report provides the following information:



• Meter Stamp Serial Number.

• Used: Postage funds currently spent.

• Available: Postage funds still available for processing.

• Control Sum: The total of used funds and available funds.

• Total Pieces: Total of pieces imprinted with postage.

• Batch Value: Postage spent for this batch.

• Batch Count: Number of pieces in the batch.

• Postage By Phone® Meter Payment System serial number.

SV61162 Rev. C 8-9

8 • Reports

System Setup

Report

The System Setup Report is an extensive report that gives you comprehensive information about your total mailing system. You can only the entire system set up. However, the entire report must be printed on an attached printer. It provides information on:

• Serial Numbers:

Meter, IntelliLink® Control Center, Meter Stamps, Base, and Postal

Security Device.

• Software Versions:

IntelliLink® Control Center, Postal Security Device, Scale Software,

Rates Module.

• Downloaded Features:

Features, Rates, Software, Scale Capacity, Number of Uploaded Records.

• Funds and Piece Information:

Funds Used, Funds Available, Control Sum, Total Pieces, Batch Value,

Batch Count.

• Warning Values:

High Value, Low Funds, Maximum Settable Value.

• Time Settings:

Time Zone Offset, Daylight Time Offset, Daylight Savings, Clock Drift

Adjustment, Date Advance Time.

• Advertisements:

Advertisement ID and Name.

• Inscriptions:

Inscription ID and Name.

• Accounting Set Up:

Accounting Feature on/off, System, Passwords, Number of Accounts.

• Modem Set Up:

Dial Out Prefix, Dial Method, Local Number, Pitney Bowes Number,

PBP Account, Initialization String.

• Scale Settings:

Adjustment for Motion, AutoScale, Trip Weight, Units, Origin, Location

Code, AutoClear, Clear Zone If New Class, ZIP/Zone Prompt, BMC Intra ZIP, Add ZIPs to Zone ), Discount Code, Min. Confirmation Service,

Scale Capacity.

• Presets.

8-10 SV61162 Rev. C

Error Report



The Error Report lists the last ten errors in chronological order with the most recent error at the top. It prints on an envelope or tape strip.


Date Time

Error Report

Location Error ID

<Date>

<Date>

<Date>

<Date>

<Time>

<Time>

<Time>

<Time>

<Location>

<Location>

<Location>

<Location>

<Error Code>

<Error Code>

<Error Code>

<Error Code>


The Error Report gives the following information:

• Date report printed.

• Time report printed.

• Meter Stamp Serial Number.

The Error Report lists the following information for each error:

• Error Date.

• Error Time.

• Error Identification.

• Locaiton: Where in the system the error occurred.

• Page Numbers.

SV61162 Rev. C 8-11

8 • Reports

Job Report


The Job Report summarizes a job that is processed in a mode that did not dispense funds. It can be printed on an envelope or tape.


Job Report

<Account Name>

<SubAccount> <Sub-SubAccount>

Account Number

Pieces

Job:

<Account Number>

<Account Piece Count>

<Mode>


The Job Report gives the following information:

• Time: date printed report printed.


• Station ID: A user-defined number to identify the meter.

• Pieces: Total of pieces processed for the account.

• Postage: Total postage amount charged to the account.

• Job: mode of operation.


• Account Name: Name of each account that has used postage.

8-12 SV61162 Rev. C


Data Capture

Report

(Non-US Use

Only)

The Data Capture Short Report provides information on the data that is transferred from the mailing system through Pitney Bowes Data Center to the Post Office.

The Data Capture Report prints on an envelope or tape.

Installed/Pending Rates

This report displays only on the screen.

Rate:

Description (name)

File Name

Part Number

Version

Service level

Effective date

Active or Inactive

Last Rates Downloaded


View Download Log


SV61162 Rev. C 8-13

SV61162 Rev. C

9 Maintaining and Updating

Contents

Items to Keep On Hand .................................9-2

Cleaning the Exterior .....................................9-2

Tape Maintenance .........................................9-2

E-Z Seal® Sealing Solution Maintenance .....9-5

Moistener Maintenance .................................9-6

Printer Maintenance ......................................9-9

Replacing the Ink Cartridge ......................... 9-11

Changing the Printhead ...............................9-13

Changing the Wiper Blade Assembly ..........9-16

Performing Updates or Adding Features .....9-17

9-1

9 • Maintaining and Updating

Items to Keep

On Hand

The following is a list of items you should keep on hand:

• Ink Cartridge

• Tape Roll

• E-Z Seal ® Sealing Solution

Refer to Chapter 11, Supplies and Options for details on how to order these items.

Cleaning the

Exterior

To clean the outside of your mailing system, wipe it off with a soft dry cloth.

Do not use harsh chemical cleaners. If necessary, use only Windex ® or soapy water.

You may clean the display screen on the IntelliLink® Control Center with a mild glass cleaner and soft cloth.

CAUTION: Do not pour or spray cleaner directly on the display screen or machine. Spray on the cloth and wipe the screen with the dampened cloth.

Tape

Maintenance

Tape maintenance consists of installing a new tape roll.

The DM800™ Series Digital Mailing System uses adhesive tape. A red stripe appears along its edge approximately 22 inches from the end to indicate a low tape condition. Replace the tape when the stripe appears. To order new tape, refer to Chapter 11, Supplies and Options in this guide.

CAUTION: If you do not use Pitney Bowes supplied tape, you will not be able to determine when the tape is running out and this may cause a jam.

The red stripe on the tape notifies you that you are running low on tape. There is also a black stripe that tells the machine when it is out of tape. When the system detects the black stripe on the tape it stops the machine. At this point there is still a small amount of tape on the roll.

• If you install a new roll before the system actually runs out of tape, go to Tape is still on roll below.

• If the system runs out of tape and the message “Out of Tape” appears on the display, go to Tape has run out in this section.

9-2 SV61162 Rev. C

SV61162 Rev. C


Tape is still on roll

1. When you see the red stripe on the tape, go to the Tape Maintenance screen: a.) Press the Menu key. b.) Select Maintenance. c.) Select Load Tape.

d.) Select Unload Tape.

2. If your DM800i™ Digital Mailing System does not have the optional

WOW™ module, open the feed cover and remove the tape roll.

If your DM800i™ Digital Mailing System has the optional

WEIGH-ON-THE-WAY™ (WOW™) module, open the WOW™ cover.

Refer to the appropriate figure below.

Location of tape roll under the feed cover on

DM800i™ system without optional WOW™ module

Location of tape roll under the WOW™ cover on DM800i™ system with optional WOW™ module

DM800i™ Digital Mailing System

DM800i™ Digital Mailing System with optional WOW™ module

9-3


3. Drop the new tape in so that it feeds from the bottom of the roll to the right.

The protective backing on the tape should be facing down.

Pull about 10 inches of tape from the end of the roll up toward the cover and then loop it down into the slot.

CAUTION: Do not load a tape strip that has any pink or black stripes showing. This will cause the last piece of tape to jam in the machine which and you will need to place a service call.

4. From the “Out of Tape” or "Load Tape" screen, select Load Tape. Feed the tape into the slot while the tape motor is running. The machine automatically cuts off the excess tape.

5. Close the feed cover.

Tape Has Run Out

1. If the system actually runs out of tape, the “Out of Tape” screen appears.

2. Open the cover and select Unload Tape on the “Out of Tape” screen.

3. Remove the empty tape roll. Follow steps 2 - 4 in the Tape Still on Roll procedure above.

9-4 SV61162 Rev. C

E-Z Seal

®

Sealing

Solution

Maintenance


Your mailing system displays a message telling you when your E-Z Seal®

Solution is running low. When you receive this message, your system can still seal approximately 50 envelopes.

CAUTION: Pitney Bowes recommends using E-Z Seal®

Solution because it helps keep your moistener tank clean and improves sealing efficiency. To order E-Z Seal® Solution, refer to

Chapter 11, Supplies and Options in this guide.

1. Open the feed cover and lift out the E-Z Seal® bottle.

The bottle is located to the left of the tape roll.

2. Remove the cap from the bottle.

3. Add enough E-Z Seal® to bring the level up to the bottom of the fill cap.

E-Z Seal ® bottle

SV61162 Rev. C

CAUTION: Do not overfill the E-Z Seal® Bottle

CAUTION: Make sure you do not spill any solution in the tape well. If the tape gets wet, it can warp and cause a jam.

4. Replace and tighten the cap and replace the bottle. The nozzle should be facing down and the flat side of the bottle facing the front of the system.


9-5


Priming the Moistener

Prime the moistener if you intend of running mail immediately after refilling the E-Z Seal® Sealing Solution. This ensures the moistener has enough fluid for sealing when a mail run begins.

1. Press the Seal key.

2. Press the Prime Moistener screen key.

3. Press the left arrow key to return to the Main screen.

Moistener

Maintenance

This section describes how to clean and/or replace the part of your mailing system that moistens the flap on the envelope. This part of the mailing system is the moistener brush assembly and consists of the moistener brush, moistener wick and moistener tank.

If the seal quality does not improve after cleaning, you can replace the wick or moistener brush as needed. To order replacements, refer to Chap-

ter 11, Supplies and Options in this guide. Only a Pitney Bowes representative can install a new moistener tank.

CAUTION: Never remove the E-Z Seal® bottle and the moistener tank at the same time. This can result in E-Z Seal® leaking into the mailing machine.

Cleaning or Replacing the Moistener Brush

1. Lift the feed cover.

2. Push down on the moistener brush button and release.

3. Grasp the moistener brush assembly and lift it up and out towards you.

Moistener brush button

9-6

Moistener brush assembly

SV61162 Rev. C

Moistener

Maintenance

continued


4. Clean the moistening brush by running the brush under warm water.

5. If you need to clean or replace the wick, go to Cleaning or

Replacing the Wick procedure below. Otherwise go to step 6.

6. Replace the existing clean moistener brush assembly, or install a new one by pushing the assembly back on its track until it snaps into position.

7. Verify that the moistener brush assembly is perfectly level with the feed deck.

Moistener brush

Clean here to ensure it is free of dirt and grime

Cleaning or Replacing the Wick

1. Open the feed cover and lift the E-Z Seal® Sealing

Solution bottle out of its holder.

2. Remove the Moistener Brush Assembly as described in the Cleaning

or Replacing the Moistener Brush procedure.

3. Use your index and middle finger to remove the wick.

SV61162 Rev. C

Wick

4. Clean the wick by holding it under running water.

5. Slide the wick back into place.

6. Replace the E-Z Seal® bottle.

9-7


Moistener

Maintenance

continued

Adjusting Wetness

Adjust the wetness to increase of decrease the amount of fluid moved into the sealer.

1. Press the Seal key.

2. Press the Adjust Wetness screen key. The Select Sealer Wetness screen appears.

• Press the left arrow key to decrease the wetness.

• Press the right arrow key to increase the wetness.

3. Press Enter when done.

9-8 SV61162 Rev. C


Printer

Maintenance

Printing a Test

Pattern

The printer components, consisting of the printer nozzle, ink cartridge and printhead, require minimum maintenance to ensure clean, clear meter imprints on your mail.

If the print quality deteriorates and you cannot improve it with the procedures in this chapter, contact the Pitney Bowes Help Desk. Refer to the

Pitney Bowes Contact Information List at the front of this guide for the phone number.

You can print a test pattern to check the quality of the meter imprint without spending any of your postage funds.

To print a test pattern:

1. From the IntelliLink® Control Center, press the Menu key.

2. Select Maintenance.

3. Select Print Test Pattern.

4. The “Print Test Pattern” screen appears and prompts you to “Press

Tape or print an envelope”.

5. Load an envelope on the feed deck and press Start, or press Tape to print on a tape.

6. Once the test pattern prints, the system asks you if the test pattern printed correctly.

If the test pattern looks like the sample shown here, press the Yes,

Lines are unbroken screen key. Go to step 10.

If the test pattern has missing or incomplete lines as shown here, press the No, clean the print nozzle screen key. Go to step 7.

SV61162 Rev. C

7. The “Cleaning Print Nozzle” screen displays until the cleaning operation completes.

9-9


Printing a Test

Pattern

continued

8. Once the cleaning operation completes, the “Print Test Pattern” screen appears again.

9. Repeat steps 5 and 6 again. If the print pattern still has broken or missing lines, you may need to replace the ink cartridge (see Replacing the

Ink Cartridge) or printhead (see Changing the Printhead).

If the test pattern is ok, go to step 10.

10. Press the left arrow key to return to the postage screen.

Cleaning the

Printer Nozzle

You can clean the printer nozzle at any time by following these steps:



3. Select Clean Printer Nozzle. The “Cleaning Print Nozzle” screen displays until the cleaning operation completes.

4. Once the cleaning operation completes, the “Print Test Pattern” screen appears.

5. Print a test pattern as described above in Printing a Test Pattern to verify that you can print a clean and clear meter stamp.

6. Repeat this operation at least one more time.

9-10 SV61162 Rev. C


Replacing the

Ink Cartridge

“Low Ink - Order Ink” appears on the IntelliLink® Control Center main screen when there is only enough ink for approximately 10 days of mailing.

You can choose to ignore this warning - refer to the Configuring Low Ink

Warning section in Chapter 5 in this guide.

Your actual ink usage will vary depending on whether you routinely print advertisements or inscriptions and how may pieces of mail you print per day.

“Low Ink” displays approximately two days before the ink runs out. You can print about another 300 meter stamps or leave the mailing system running for six days without printing. If you do not have a replacement cartridge, order one now. Refer to Supplies and Options, Chapter 11 in this guide.

“Out of Ink” displays when there is no more ink left in the cartridge and your mailing system stops printing. In order to resume printing you must change the ink cartridge.

WARNING!

You must use only ink cartridges supplied by Pitney

Bowes. The use of any other ink cartridges will void your warranty and maintenance agreement.

WARNING!

The ink in the cartridge may be harmful if swallowed. Keep new and used cartridges out of reach of children. Discard empty cartridges immediately

WARNING!

Do not remove the ink cartridge if the printhead is not installed. If the ink cartridge and printhead are removed at the same time, ink from the print supply line will flow down the tube and squirt from the needle in the ink cartridge holder out into the printer and system interior.

WARNING!

Make sure there is enough room to fully lift the main cover without bumping the IntelliLink®

Control Center.

SV61162 Rev. C 9-11


Replacing the

Ink Cartridge

continued

To replace the ink cartridge:

1. Lift up the main cover and locate the ink cartridge lid.

2. Push the tab on the front of the cartridge lid.

Lift the lid up and push toward the back of the machine.

Ink cartridge lid

3. Remove the ink cartridge by lifting it straight up.

9-12

Ink cartridge

SV61162 Rev. C


Replacing the

Ink Cartridge

continued

4. Insert the ink cartridge with the grooved side facing you.

5. Close the ink cartridge lid and push down until it locks into place.

6. Close the main cover.

7. Print a test pattern to verify that you have installed the ink cartridge correctly (see Printing

a Test Pattern in this chapter).

Changing the

Printhead

If you have cleaned the printer nozzle and changed the print cartridge and the meter stamp is still not satisfactory, replace the printhead.

CAUTION: Do NOT attempt to clean the printhead.

Instructions for replacing the printhead are included with each replacement and are repeated here for your convenience.



3. Select Replace Printhead. The “Printhead Warning - Continue?” screen appears. Read this screen carefully since once you agree to continue, you cannot cancel the process.

4. Once you verify that you have a replacement printhead, select Yes,

continue from the screen. The “Replace Printhead” screen appears.

5. Open the main cover and locate the printhead tab.

Printhead tab

SV61162 Rev. C 9-13


6. Push the printhead tab to the left as shown here.

7. While continuing to press the printhead tab to the left, pull the assembly forward as shown here. This exposes the printhead cover.

Printhead cover

8. Grasp the printhead cover and pull up as shown here.

9-14 SV61162 Rev. C

Changing the

Printhead

continued


9. Locate the stand-off on top of the printhead shown here.

10. Grasp the printhead stand-off and lift the printhead up and out.

11. Discard the old printhead.

Printhead stand-off

SV61162 Rev. C

12. Locate the new printhead.

Remove the orange packing tab from the new printhead as shown here.

13. Install the new printhead in the printhead slot.

9-15


14. Close the printhead cover and push the printhead tab back into place.

15. Close the main cover; the “Initializing Printhead” screen appears.

16. Once the initializing is complete, the “Print Test Pattern” screen appears and prompts you to “Press Tape or print an envelope”.

You must perform the print test at this time. Follow the prompts, or refer to Printing a Test Pattern in this chapter for more information.

17. Proceed to Changing the Wiper Blade Assembly.

Changing the

Wiper Blade

Assembly

When you change the printhead, you must also replace the wiper blade assembly.

Instructions for replacing the wiper blade assembly are included with each replacement and are repeated here for your convenience.



3. Select Replace Wiper Blade Assembly.

The “Preparing Wiper Blade” screen appears. During this time, the system moves the printhead assembly back so that you can access the wiper blade assembly.

4. The “Replace Wiper Blade Assembly” screen appears instructing you to remove the wiper blade assembly from the package.

5. Lift the main cover and locate the wiper blade assembly.

6. Push the wiper blade tab toward the back of the machine. This causes the wiper blade to slide to the left.

7. Lift the wiper blade up and out of the assembly and discard.

8. Place the new wiper blade in the assembly with the two white prongs facing to the right. Slide it to the right until it snaps into place.

Wiper blade tab Wiper blade assembly

9. Close the main cover; the

“Initializing Wiper Blade” screen appears.

10. Once the initializing is complete, the “Print Test Pattern” screen appears and prompts you to “Press Tape or print an envelope”.

You must perform the print test at this time. Follow the prompts, or refer to Printing a Test Pattern in this chapter for more information.

9-16 SV61162 Rev. C

Performing

Updates or

Adding

Features


This section describes how to:

• Turn on new features.

• Perform software updates and download new postal rates.

• Add new advertisements and inscriptions.

Turn on New Features

If you purchase a particular feature before your system is delivered, your

Pitney Bowes representative will enter the feature code when installing your system. If you purchase the feature after your system is installed, you will be given the feature code when you purchase the feature.

1. Press the Menu key on the IntelliLink® Control Center and select Turn

Features On.

2. The system prompts you to enter the numeric code of the feature you want to enable.

3. Type in the code and press the Enter key. The system notifies you that the feature is now turned on.

Perform Software Updates


2. Select Set Up and then press the down arrow key.

3. Select Updates and Add-Ons.

4. Select Check for Updates. The system connects to Pitney Bowes and requests a list of updates.

5. If no updates are available, click OK to exit this screen.

6. If updates are available, select the appropriate update and follow the prompts displayed on the screen.

Add new Advertisements or Inscriptions


2. Select Set Up and then press the down arrow key.

3. Select Updates and Add-Ons.

4. Select either Advertisements or Inscriptions depending on which one is appropriate.

5. If your system provides more than one way of adding or updating features, your system may prompt you to “Select Method of Update”. If you see this prompt go to step 6, otherwise follow the prompts.

SV61162 Rev. C 9-17


Performing

Updates or

Adding Features

continued

6. Select the method of update from the options displayed on the screen.

The options are:

Art Card

Feature Code

Phone Download a. Art Card:

If you select Art Card, the system prompts you to “Place Art Card in slot at side of control panel”. Insert the art card containing the update or add-on and the system begins the download. As soon as it completes you are prompted to restart your system so that the updates can take effect.

b. Feature Code:

If you select Feature Code, you are prompted to enter the numeric value of the feature you want to enable. Type in the code for the feature and press the Enter key. The system then notifies you that the feature is now turned on.

To get a list of all the current features enabled on your system, select the Feature Code, then press the right arrow key and a list of the features appears.

c. Phone Download:

If you select Phone Download, your system dials Pitney Bowes and performs the update or add-on as soon as it establishes a connection. As soon as it completes the add-on, it prompts you to restart your system so that the updates can take effect.

9-18 SV61162 Rev. C

SV61162 Rev. C

10 Troubleshooting

Contents

How to Troubleshoot Your Mailing

System ........................................................10-2

Envelope Sealing Problems .......................10-2

Envelope Feeding Problems ......................10-4

Tape Feeding Problems .............................10-8

Printing Problems .......................................10-9

Postage Refill Problems ............................10-10

Display Problems ...................................... 10-11

Weighing Problems ...................................10-12

10-1

10 • Troubleshooting

How to

Troubleshoot

Your Mailing

System

This chapter contains a list of problems you may encounter while using your DM Series™ System.

Review the problems and if you are unable to find a solution, call the Help

Desk or you can schedule a request for service at our web site. Refer to the Pitney Bowes Contact Information List at the front of this guide for the phone number of the Help Desk and the web site addresses.

Envelope Sealing Problems

Envelope(s) not sealing, or not sealing properly

Possible Causes

No E-Z Seal® Sealing Solution in the bottle, or bottle is placed incorrectly.

Moistener brush is dirty or worn.

Solution

Remove the E-Z Seal® solution bottle and refill or reposition the bottle.

Refer to E-Z Seal® Maintenance section in Chapter 9 of this guide.

Replace or clean the moistener brush.

Refer to the Cleaning or Replacing the

Moistener Brush section in Chapter 9 of this guide.

Envelopes are not positioned on the feed deck correctly, or side guide is out too far.

Place the envelopes with the flaps down and against the rear wall.

Make sure the envelopes are pushed far enough so that they cover the feed sensor on the rear wall.

Adjust the side guide so it is close to, but not touching, the bottom edge of the envelope stack.

Be sure and leave a slight clearance between the side guide and envelopes

(about 1/16 inch clearance).

Feed sensor

Side guide

10-2 SV61162 Rev. C


Envelope Sealing Problems

Envelope(s) not sealing, or not sealing properly


Envelope flap dimensions are not within the acceptable range.

Solution

Use envelopes with flap depths between

1" and 3 7/8" (25.4 mm and 98.4 mm).

Flap depth

SV61162 Rev. C 10-3


Envelope Feeding Problems

More than one envelope is feeding


Too many envelopes are on the feed deck; envelopes are not stacked properly on the feed deck.

Solution

Remove some of the envelopes and test with a smaller stack.

Slant the envelopes slightly to the left

(shingled).


Feeder adjustment setting is incorrect.

OR

Envelopes are too thick or thin for the feeder adjustment setting.

Adjust the thickness adjustment knob to correspond to the envelope thickness.

For thicker pieces of mail (3/8” to 5/8”), or mail containing several inserts, use the thick mail setting. For mail containing only single inserts, or for postcards, use the normal mail setting.

Thick mail setting

Trying to feed presealed envelopes with the seal mode set to sealer on.

Normal mail setting

Press the Seal key from the control center and select Sealer off.

10-4 SV61162 Rev. C



Envelope(s) getting jammed


You are using envelopes that have dimensions that are outside the acceptable range.

Solution

Refer to the Mailing Materials section in Appen-

dix C, in this guide for the acceptable envelope dimensions.

To clear a jam in the Feed deck:

1. Lift the feeder cover.

2. Pull up on the top release jam lever.

3. Lift up the lower release lever.

4. Remove the envelope.

Top release jam lever

Lower release lever

5. Depending on how badly the envelope is damaged, you may need to replace it.

6. Make sure the feed deck is clear and the jam release levers are down.

7. To continue processing mail, close the cover and select Start to continue from the display.

SV61162 Rev. C 10-5




continued



Solution

To clear a jam in the WOW™ deck:

1. Lift the WOW™ cover.

2. Pull the WOW™ transport jam release lever to the left.


WOW™ transport jam release lever

5. Depending on how badly the envelope is damaged, you may need to replace it.

6. Make sure the WOW™ deck is clear and the jam release lever is down.

7. To continue processing mail, close the cover and select Start to continue from the display.

10-6 SV61162 Rev. C




continued



Solution

To clear a jam in the Transport deck:

1. Pull out on the transport release knob.


3. If the jam occurred before the system applied postage to the envelope, the system will now print the postage on a tape.

Apply the postage tape to the envelope.

4. Push the transport deck back up until it snaps into position.

5. Make sure the transport deck is level with the feed deck.

6. Run a test pattern to make sure the printhead isn’t damaged. Refer to the

Printing a Test Pattern section in


Transport deck

Transport release knob

SV61162 Rev. C 10-7


Tape Feeding Problems

Tape jamming in the feeder


Adhesive is left on the leading edge of the new tape roll, or the leading edge of the tape is rolled or folded under the tape roller.

Solution

1. Lift the feed cover.

2. Select Unload Tape from the screen.

3. The system backs the tape out of the tape slot.

If the system fails to back the tape out of the slot, gently pull the tape out of the slot.

4. Cut off the portion of the tape that is rolled over or crimped. Make sure the leading edge of the tape is completely covered with the protective backing and that you have a clean, straight cut.

5. Put the tape back in so that it feeds from the bottom of the roll to the right.

The protective backing on the tape should be facing down.

Pull about 10 inches of tape from the end of the roll up toward the cover and then loop it down into the slot. Feed the tape back into the tape slot (feed tape from the bottom of the roll).

6. From the “Out of Tape” screen, select

Press Tape to feed tape to feed the tape through the machine. The machine automatically cuts off the excess tape.


8. If this problem continues, call the Help desk. Refer to the Pitney Bowes Con-

tact Information List in this guide.

10-8 SV61162 Rev. C


Printing Problems

No postage is printing


The Postage Mode is set to Seal

Only.

Postal Inspection is required. Your mailing system performs an automatic postal inspection every time you do a refill. If you have not done a refill in the last 120 days, you will not be able to print postage.

Solution

From the IntelliLink® Control Center, press the Mode key and select the appropriate postage mode option displayed on the screen.

Refer to the Selecting the Postage Mode section in Chapter 4 in this guide.

Add postage. If you do not need to add postage at this time, simply log onto the

Pitney Bowes Data Center and check for updates. The system will automatically perform a meter inspection.

Your postal rate or special service requires a ZIP Code or Zone.

Meter imprint is out of alignment

Envelope is skewing on the feed deck.

Enter the ZIP Code or Zone. Refer to the

Entering ZIP Codes and Zones section in


Adjust the thickness adjustment knob to correspond to the envelope thickness.

For thicker pieces of mail (3/8” to 5/8”), or mail containing several inserts, use the thick mail setting. For mail containing only single inserts, or for postcards, use the normal mail setting.

Thick mail setting

Normal mail setting

Position the side guide close to but not touching the envelope.

SV61162 Rev. C 10-9


Printing Problems

Meter imprint is streaked or incomplete; poor print quality:


The printer nozzle requires maintenance.

You need to change the printhead and wiper blade assembly.

Solution

Clean the printer nozzle and run a test print as described in the Cleaning the Printer Nozzle section in Chapter 9 in this guide.

If you have already cleaned the printer nozzle and this fails to correct the problem, you need to change the printhead and wiper blade assembly.

Refer to the Changing the Printhead and Chang-

ing the Wiper Blade Assembly sections in Chapter

9 in this guide.

If this fails to correct the problem, call the Help desk. Refer to the Pitney Bowes Contact Informa-

tion List in this guide.

Postage Refill Problems

Refill operation fails when

IntelliLink®

Control Center is on or off the mailing system

Phone line is not connected to an analog line or is loose.

Reconnect the phone line to the back of the


Phone cord is damaged. Check phone cord for damage (cuts, crimps) and replace if necessary.

Problem with the phone line.

Test the main phone outlet and repair if necessary.

You are using the wrong

Postage By Phone®

Meter Payment System telephone number.

Refill amount exceeds the funds in your account.

Internal problem with the IntelliLink® Control

Center.

Contact the Help Desk for correct number. Refer to the Pitney Bowes Contact Information List in this guide for the phone number of the Help Desk.

The Help Desk may also provide you with a local number to use for Postage By Phone® System.

To change the Postage By Phone® System number, refer to Phone/Network Set Up: PB Phone # section in Chapter 5 of this guide.

Check your account balance. Refer to the

Checking Your Postage By Phone® Account Bal-

ance section in Chapter 6 of this guide.

Call the Help Desk. Refer to the Pitney Bowes

Contact Information List in this guide for the phone number of the Help Desk.

10-10 SV61162 Rev. C


Display Problems

Display is blank after moving the

IntelliLink®

Control Center

Unable to access display, or keyboard does not respond


There is no power to the


Solution

1. Make sure the AC adapter is plugged into the back of the IntelliLink® Control Center.

2. Test the outlet to make sure it has power.

3. If the problem persists, call the Help Desk.

Refer to the Pitney Bowes Contact Informa- tion List in this guide for the phone number of the Help Desk.

This may be a system error. Call the Help Desk. Refer to the Pitney Bowes

Contact Information List in this guide for the phone number of the Help Desk.

Difficult to read the display

You need to adjust the display contrast.

Adjust the display contrast; refer to the Set Dis-

play Contrast and Speaker Volume section in


If the problem persists, call the Help Desk. Refer to the Pitney Bowes Contact Information List in this guide for the phone number of the Help

Desk.

SV61162 Rev. C 10-11


Weighing Problems

Scale does not return to zero or postage weights are erractic


For MP Series External Weighing

Platform scales:

The scale top cover may not be seated properly on the scale.

Solution

1. Remove the top cover and make sure that the 4 plastic grommets in the scale are seated correctly. The 4 plastic posts of the top cover fit into these grommets.

2. If a grommet, or any part of a grommet, is pushed below the surface of the metal on the scale, reseat it until it appears as shown here:

10-12

Grommet pushed below surface

Properly seated grommet

3. Check to make sure the bubble is centered in the circle as shown. If not, and you have a flatblade screwdriver, center the bubble by adjusting the legs.

Otherwise go to step 4.

Center the bubble

SV61162 Rev. C


Weighing Problems

Scale does not return to zero or postage weights are erractic

continued


For MP Series External Weighing

Platform scales:

The scale top cover may not be seated properly on the scale.

Solution

4. If you do not have a screwdriver, lift the corner and adjust the leg(s) until the bubble is centered in the circle.

SV61162 Rev. C

Mail may be touching another surface or object.

5. Replace the top cover and test the scale.

To test the scale:

1. Place a piece of mail of known weight and correct postage on the scale.


3. Select Attached Scale; “Attached

Scale Mode” appears on the control center screen.

4. Press the Class key and enter a class.


6. Check to see that the correct postage amount appears on the screen.

Make sure you center the mail on the scale and check to be sure it is not touching any other surface or object.

10-13

11 Supplies and Options

Contents

Ordering Supplies ........................................ 11-2

Consumables You Can Order ...................... 11-2

Moistener Kits .............................................. 11-2

Printhead Kit and Wiper Blade

Replacements ............................................ 11-2

Accessories You Can Order ........................ 11-3

USPS Supplies ............................................ 11-4

SV61162 Rev. C 11-1

11 • Supplies and Options

Ordering

Supplies

You can order supplies through the Pitney Bowes Supply Line™, or you can order from the Pitney Bowes web site. The web site features a wide assortment of genuine Pitney Bowes supplies at attractive prices. You can take advantage of special quantity pricing and online discounts. Refer to the Pitney Bowes Contact Information List at the front of this guide for the

Pitney Bowes Supply Line™ phone number and/or web site information.

Ordering a Pitney Bowes Supply Catalog

You can order a Pitney Bowes Supply Line™ Catalog. Refer to the Pitney

Bowes Contact Information List at the front of this guide for the phone number.

Consumables

You Can Order

Ink Cartridges*

Red Ink Cartridges (1) Pack 766-8

* Shelf life/installed life is 1 year or up to 42,100 impressions without an envelope add (up to 21,000 with an envelope add).

WARNING! You must use only ink cartridges supplied by Pitney

Bowes. The use of any other ink cartridges will void your warranty and maintenance agreement.

Self-Adhesive Tape

5” - Box of 3 rolls

E-Z Seal® Sealing Solution

Pint Bottles - four (16 oz) bottles per box

627-8

601-0

Moistener Kits

946-2

Printhead Kit and

Wiper Blade

Replacements

Printhead & Wiper Blade Replacement Kit

(1 printhead, 2 wiper blades)

Wiper Blade Replacement, 1 per box

771-1

771-2

11-2 SV61162 Rev. C


Accessories

You Can Order

Advertisements and Inscriptions

Advertisements and inscriptions contain messages you can include in the meter stamp. A number of standard advertisements and inscriptions are included with your mailing system.

You can order additional customized advertisements and inscriptions by calling the Pitney Bowes Supply Line™ or visiting the Pitney Bowes web site. Refer to the Pitney Bowes Contact Information List at the front of this guide for the Pitney Bowes Supply Line™ phone number and the Pitney

Bowes web site addresses.

Advertisements included with your DM800™ Series

Digital Mailing System

Address Service Requested

Return Service Requested

Seasons Greetings

United States Flag

Recycle

Happy Thanksgiving

Please Open Immediately

Urgent

URGENT

Inscriptions included with your DM800™ Series

Digital Mailing System

Presorted First Class

Presorted Standard

Non Profit Organization

Standard

Par Avion

Air Mail

Printed Matter

First Class

Priority Mail

Presorted

SV61162 Rev. C 11-3

11 • Supplies and Options

Ordering Permits for Your Mailing System


You can print a permit on a piece of mail instead of a meter stamp. You purchase permits from the US Post Office. Your permit contains a number that entitles you to special rates and discounts. Sample permits are shown here.

Date

MMM DD YYYY

Piece count

ZIP Code

To order a permit, you need to do the following:

1. Go to the US Post Office and obtain in a permit license. The Post Office provides you with the permit number(s).

2. Contact the Pitney Bowes Supply Line™ and provide them with the permit number(s). You request Pitney Bowes to create customized artwork for the permit(s). Refer to the Pitney Bowes Contact Information

List at the front of this guide for the Pitney Bowes Supply Line™ phone number.

3. Pitney Bowes sends you the permit(s) on an art card that plugs into the side of the IntelliLink® Control Center. Refer to the Performing Up-

dates or Adding Features section in Chapter 9 in this guide.

USPS Supplies

You can order free mailing supplies from the USPS for use with the

DM800™ Series Digital Mailing System by visiting the USPS Shipping

Supplies Online web site.

11-4 SV61162 Rev. C

A Glossary

SV61162 Rev. C A-1

A • Glossary

Accounting

AccuTrac™ Mail Accounting Software A Pitney Bowes mail accounting system software application that allows you to record postage transactions to track costs so you can charge these costs to accounts or customers.

Advertisement

A feature of the mailing system that allows you to charge postage to individual accounts.

Advertisements contain messages and graphics you can print next to the meter stamp.

Alpha Keyboard The part of the keyboard used to enter accounts and other set up information.

Alphanumeric Text

Arrow Keys

Art Card Slot

Text consisting of alphabetic and numerical symbols that can include punctuation marks and other conventional symbols.

The keys you can use to move to new menus, scroll through menus, and select options.

This slot is on the right side of the IntelliLink® Control

Center on the mailing machine and accepts the plug-in art card . The art card contains ads, inscriptions, and permits.

Barcode

Budget Manager

Business Manager

Calibrate

Carrier

Certified Mail

A series of vertical bars and spaces that represent a correct

ZIP code for the delivery address on a piece of mail.

This is an optional enhanced accounting package you can acquire for your DM Series™ Digital Mailing System. It allows you to create and more accounts with higher levels of detail.

Business Manager is an enterprise accounting system that allows you to capture and manage postal transactions from the several different Pitney Bowes meters, mailing machines, and mailing systems. You can manage all systems from a single host PC that is running the Business

Manager application.

The action performed which sets the scale at zero in order to assure accuracy.

The service that delivers your mail such as the USPS or

Federal Express.

Certified Mail is a service offered by the United States

Postal Service® for a fee in addition to postage. Sending

Certified Mail provides a delivery record that the Postal

Service maintains for a period of two years. For additional

Certified Mail options, see Return Receipts or Restricted

Delivery in this glossary.

A-2 SV61162 Rev. C

Certified Mail Rates

Class Key

Clear Key

Communications Port

Control Center

Data Exchange

Delivery Confirmation


Error Message

External Device Port

E-Z Seal® Sealing Solution

SV61162 Rev. C


Please refer to the USPS web site at www.usps.com for rates.

Enables you to select the correct class for your mailing (e.g.

First Class, Priority, Express Flat Rate).

Press to clear an entry or if no data has been entered press to take you to the previous screen.

Place to connect an optional Pitney Bowes scale, printer, or a PC.

The IntelliLink® Control Center is the module mounted on top of the mailing machine that contains the graphic display, function keys, alpha, and numeric keys and the Postal

Security Device (PSD).

Importing account information to a program on your PC.

Delivery Confirmation is a service offered by the United

States Postal Service® that allows you to verify the date and time of delivery of your mail or, if the delivery was unsuccessful, the date and time of the delivery attempt. The service is currently available for Priority Mail and Package

Services, which includes Parcel Select, Parcel Post, Bound

Printed Matter, Special Standard Mail and Library Mail.

You may combine Delivery Confirmation with other services such as COD, insured mail, registered mail, parcel airlift

(PAL) or special handling.

There is no charge for Delivery Confirmation when you ship by Priority Mail and provide an electronic file to the

Postal Service. There is a per piece charge when you ship

Package Services using the electronic option. To get the latest fees, go to www.usps.com

and search for "Delivery

Confirmation".

The weighing mode that allows you to put all of the mail on the scale, then remove each piece one at time. As you remove each piece, the system calculates the weight and prints postage (either on envelopes or tapes). This saves time by eliminating the need to place each piece individually on the scale.

An indication that notifies the operator of a disabling event

(i.e, out of ink).

A plug on the machine that allows you to connect an optional external device, such as a scale or a PC.

The envelope moistening solution you can order from the

Pitney Bowes Supply Line™.

A-3


Feed Deck

FIM (Facing Identification Mark)

Funds

Funds Key

High Value Warning

Indicia

Ink Cartridge

Inscription

Inspection

Insufficient Funds


Jam Release Lever

Lock Code

Low Funds Warning

Menu Key

Meter

The area of the mailing machine where you feed the envelopes.

A series of five or six vertical bars used by automated postal equipment to identify, orient, and separate reply mail.

The amount of money in your Postage meter (Postal

Security Device - PSD).

Press to get information about funds used in a job, add funds to your meter, enter new refill amounts or get

Postage By Phone® Meter Payment System balance.

A warning that you have entered a postage value above the value that you have entered into the system as your maximum allowable amount. This feature prevents you from accidentally printing more postage than you need.

See Meter Imprint.

Cartridge containing the ink used to produce the meter stamp.

An optional message, such as “First Class” or “Non-Profit,” that prints vertically to the immediate left of the postage imprint.

A meter check required by the USPS.

A warning message that alerts you when you attempt to use more postage than is currently in your Postage Meter

(Postal Security Device - PSD).

See Control Center.

Relieves the tension along the feeder path.

A code that locks the mailing system with a four digit password preventing unauthorized use of your meter.

You may set your machine to warn you when your funds go below a specified amount.

Press to view the main settings and options available.

See Postal Security Device.

A-4 SV61162 Rev. C


Meter Imprint (or Meter Stamp)

Mixed Mail

Mode Key

Modem

Numeric Keys

Password

Permit

Postage by Phone® System

Postage Meter

Postal Security Device (PSD)

Postage Tape

Presets

Printer Nozzle

Prompt

Quick Refill

Postage stamp printed directly on a piece of mail or tape using a meter device in place of traditional glue or adhesive affixed stamps. This type of postage requires a special form of indicia called an “information based indicia” (IBI). The

US Postal Service’s IBI Program (IBIP) is the program that makes printing of postage by a meter device possible.

Mail consisting of varying lengths and widths.

Press to choose from a variety of mail processing modes.

That part of the mailing system that dials the Pitney Bowes

Postage By Phone® Meter Payment System center and transfers information over the phone.

The part of the IntelliLink® Control Center that you use to enter amounts and numbers.

See Supervisor Password.

A permit is a special postal mark used instead of the usual meter stamp imprint. You open a permit account at the Post

Office. These permits provide you with special processing or discount rates.

The Pitney Bowes system that allows you to purchase postage over the phone line.

See Postal Security Device.

The PSD contains the funds and performs all of the calculations necessary to print meter stamps that comply with the latest USPS standards. The PSD is contained in the DM Series™ Digital Mailing System IntelliLink® Control

Center.

Tape on which reports or meter stamps are printed when a piece of mail is too large or small, or too fragile to run through the mailing system.

A combination of mailing system settings you create and name so that you can call them up as a named preset thereby eliminating the need to enter each setting whenever you use this combination of settings.

The mechanism in the print engine that sprays the ink onto the envelope or tape.

A displayed message requesting you to respond to a choice, condition, or action.

This refill repeats the same amounts of the previous refill.

SV61162 Rev. C A-5


Rate update

Reports Key

Return Receipts

Restricted Delivery

Screen Keys

Seal Key

Shingle

Side Guide

Signature Confirmation

Sleep Timer

Stacker

Supervisor Password

Tape Exit

A-6

Changing of the postal rates by the USPS.

This key allows you to view a or select a report to print.

A return receipt for Certified Mail serves as a legal document proving the date and time when the recipient took possession of the piece of mail. You fill out a return receipt postcard and the Postal Service sends the green return receipt postcard back to you, the sender.

Restricted Delivery for Certified Mail requires your USPS carrier to deliver only to the person you specified. This person must sign for the mail.

The five keys directly to the left of the display screen that allow you to select options from the menus displayed on the screen.

Press if you want to seal your envelopes without applying postage.

A way to arrange pieces of mail in stepped positions for feeding, so that the mail is accepted one at a time.

The moveable guide at the front of the feed deck used to stabilize the envelope position when feeding it.

A signature proof of delivery service which provides mailers with the signature and text name of the recipient, along with the date, time, and ZIP Code that is provided with Delivery

Confirmation. Actual signatures can be easily obtained from the USPS via fax or mail. This service meets the needs of mailers who require a signature for high-value shipments, legal requirements, or who are specifically concerned with avoiding fraud. For security purposes, digital signatures are not publicly displayed on the web site.

Signature Confirmation may be combined with special services. To get the latest fees, go to www.usps.com

and search for "Signature Confirmation".

The mode that the mailing system automatically enters after a certain period of inactivity.

The holder at the end of the feeder path where mail is deposited. Two types of stackers are available: tabletop drop-stacker and power-stacker.

Code that restricts access to certain mailing system operations.

Location where the tape comes out of the right side of the mailing system.

SV61162 Rev. C


Test Pattern

Thickness Adjustment Knob

Tyvek®

USPS

WEIGH-ON-THE-WAY™ (WOW™)

Wiper Blade

ZIP Code

ZIP+4 Code

The pattern printed during a test to show the clarity of the meter imprint.

Adjusts the tension to accommodate the thickness of the pieces of mail you are feeding.

A plastic material used for envelopes.

The Unites States Postal Service.

A mail weighing mode that weighs mixed mail as it passes along the feed deck and applies the appropriate postage.

Part of the printing assembly that wipes excess ink off the printhead.

A ZIP Code is a numeric code used by the USPS to identify general and specific geographic areas in the United States.

A 9-digit numeric code incorporating the original 5-digit ZIP

Code, a hyphen, and 4 additional digits. The first 5 digits identify the delivery office. The 4-digit add-on identifies specific delivery segments.

SV61162 Rev. C A-7

SV61162 Rev. C

Appendix B - Operator

Training Checklist

The following checklist includes the topics your

Pitney Bowes representative will discuss with you to ensure that you fully understand how to operate your DM Series™ mailing system.

The checklist is divided into the following sections:

Learning About Your System ........................ B-2

Basic Operations .......................................... B-3

Advanced Operations* ................................. B-4

If You Need to Change Your

System Set up .............................................. B-5

What You Need to Do to

Maintain Your System ................................... B-7

If You Have Problems with Your System ...... B-8

*The Advanced Operations section contains topics for all possible options you can purchase with your system. Your representative will cover only those options that apply to your specific system configuration.

For additional training options, contact your local sales professional.

B-1

B • Operator Training Checklist

Learning About Your System

Place a check mark in the Done box when you complete the topic.

Learning About

System controls, connections and their locations.

The IntelliLink® Control

Center and the main display screen.

DM Series™ Digital Mailing

System throughput.

Mailing material you can use with your system.

How to get technical phone support.

How to get information on the web.

Critical safety information.

Refer to Chapter and Section

Chapter 2, The IntelliLink® Control

Center

Appendix C, Specifications

Appendix C, Mailing Material

Pitney Bowes Contact Information

List

Pitney Bowes Contact Information

List

Chapter 1, Safety Requirements

Page Done

Chapter 2, Parts of Mailing System 2-5

2-14

C-2

C-4

1-4

B-2 SV61162 Rev. C

SV61162 Rev. C


Basic Operations


How to do the following:

Move around, select and enter information in the main screen.

Determine the best way to run mail on your system.

Select the way you are going to run mail on your system.

Get your mail ready to run on your system.

Pick a class, carrier and/or special service for your mail.


Chapter 4, Navigating Hints

Chapter 4, Determining the Correct

Postage Mode

Chapter 4, Selecting the Postage

Mode and Running Mail

Chapter 4, Preparing Your Mail

Choose an account if you are using accounting on your system.

Add postage to your mail after you have already printed it.

Change the date on your mail after you have already printed it.

Connect your IntelliLink®

Control Center (which contains your postage meter) to an analog phone line for adding postage and downloading updates.

See how much money you have in your postage meter.

See how much money is in your Pitney Bowes account.

Chapter 4, Selecting the Class,

Carrier, Special Services, or

Options

Chapter 4, Selecting or

Deselecting an Account

Chapter 4, Adding Postage or

Changing the Date

Chapter 4, Adding Postage or

Changing the Date

Chapter 6, Connecting Your Postage Meter to an Analog Phone

Line

Chapter 6, Checking Available

Funds in Your Postage meter

Chapter 6, Checking Your Postage By Phone® Meter Payment

System Account Balance

Chapter 6, Adding Postage Add postage to your postage meter.

Print a report on an envelope or on a tape

Order replacement supplies for your system.

Chapter 8, Printing a Report

Chapter 11, Ordering Supplies

Page Done

4-2

4-4

4-10

4-6

4-19

4-18

4-30

4-31

6-4

6-6

6-6

6-7

8-2

11-2

B-3


Advanced Operations



Change or advance the date to be printed on your envelope or tape (this does not change your system's date).

Add advertisements to your meter stamp.

Add inscriptions to you meter stamp.

Change the location on the envelope where you print the meter stamp.

Define presets so you can recall specific settings on your mail system.

Use confirmation services

(adding barcode labels to your mail)

Track your confirmation services records on the internet.

Select an optional Smart

Class™.

Setting up the optional Smart

Class™ feature.

Clear the number of mail pieces you have processed on your system.

Add a supervisor password to your system to prevent operators from performing certain operations (like adding postage, or clearing the number of mail pieces).

Add a lock code to your system to keep unauthorized operators out.

Add new features or updates to your system using the



Chapter 4, Meter Stamp Options:

Date


Advertisement


Inscription


Print Position

Chapter 5, Defining Presets

Chapter 4, Using Electronic

Confirmation Services

Chapter 4, Tracking Information on the Internet

Chapter 4, Selecting a Smart

Class™

Chapter 5, Setting up the Optional

Smart Class™ Feature

Chapter 4, Clearing the Batch

Count

Chapter 5, Setting Up a Supervisor

Password

Chapter 9, Performing Updates or

Adding Features

Page Done

4-21

4-22

4-23

4-24

5-21

4-25

4-26

4-20

5-31

4-32

5-6

Chapter 5, Setting Up a Lock Code 5-7

9-17

B-4 SV61162 Rev. C

SV61162 Rev. C


If You Need To Change Your System Setup



Change the date on your

DM Series™ System.

Set up a new scale or change settings on an existing scale, including:

• adjust for the scales environment.

• set your system to automatically recognize the scale.

• set up to use differential weighing.

• set up to clear or retain the class value when you add a new weight on the scale.

• set up to clear or retain the ZIP or Zone value when you add a new weight on the scale.

• set up to clear or retain the ZIP or Zone value when the class changes.

• set up to prompt the operator for a ZIP Code or Zone.

• set up a group of ZIP

Codes for a bulk mailing center.

• add ZIP Codes to a Zone

0 rate.

Set the value at which you are warned that you are running low on funds in your meter.

Set the value at which you are warned that you are running low on ink for printing your postage.


Chapter 5, Setting the Date and

Time of Day

Chapter 5, Setting Up the Scale and Selecting Rates

Chapter 5, Scales/Rates: Attached

Scale

Chapter 5, Scales/Rates: Autoscale

Chapter 5, Scales/Rates: Diff

Weigh Trip Weight

Chapter 5, Scales/Rates: Class if

New Piece

Chapter 5, Scales/Rates: Destination if New Piece

Chapter 5, Scales/Rates: Destination if New Class

Chapter 5, Scales/Rates: ZIP/Zone

Prompt

Chapter 5, Scales/Rates: BMC

Intra ZIP

Chapter 5, Scales/Rates: Add ZIPs to Zone 0

Chapter 5, Configuring High/Low

Funds Warnings

Chapter 5, Configuring Low Ink

Warning

Page Done

5-5

5-8

5-8

5-9

5-9

5-9

5-10

5-10

5-10

5-11

5-11

5-17

5-17

B-5


If You Need To Change Your System Setup (continued)



Change timeouts on your

DM Series™ Digital Mailing

System, including:

• set how long the main screen can remain inactive before turning off.

• set how long your system can remain inactive before it shuts down power to the printer and the meter.

• set how much time to wait before your system restores the default or normal preset values.

• set up how much time to wait before the feeder stops after the last envelope is fed.

• set up how much time the system will continue to feed mail placed on the feed deck without having to press the Start key.

Set up your system for a barcode scanner.


Chapter 5, Configuring System

Timeouts


Timeouts: Display Sleep


Timeouts: Display Sleep


Timeouts: Normal Preset Timer


Timeouts: Feeding Timeout


Timeouts: Waiting for Env

Chapter 5, Configuring the

Optional Barcode Scanner

Page Done

5-18

5-18

5-18

5-19

5-19

5-20

5-26

B-6 SV61162 Rev. C

SV61162 Rev. C


What You Need to Maintain Your System



Determine what supplies you need to keep on hand.

Clean the outside or your system.

Replace the tape roll.

Refill the E-Z Seal® Sealing

Solution.

Clean the moistener brush that wets the envelope flap.

Replace the moistener wick for the moistener brush.

Check the print quality by doing a print test.

Change the printhead.


Chapter 9, Items to Keep on Hand

Chapter 9, Cleaning the Exterior

Chapter 9, Tape Maintenance

Chapter 9, E-Z Seal ® Sealing

Solution Maintenance

Chapter 9, Moistener Maintenance

Chapter 9, Cleaning or Replacing the Wick

Chapter 9, Printer Maintenance

Page Done

9-2

9-2

9-2

9-5

9-6

9-7

9-9

Chapter 9, Changing the Printhead 9-13

Change the wiper blade on the printhead.

Replace the ink cartridge.

Chapter 9, Changing the Wiper

Blade Assembly

Chapter 9, Replacing the Ink

Cartridge

9-16

9-11

B-7


If You Have Problems with Your System


What to do if the following occurs:

Envelopes are not sealing correctly.

Envelopes are not feeding correctly, or are getting jammed.

Tape is jamming.


Chapter 10, Envelope Sealing

Problems

Chapter 10, Envelope Feeding

Problems

Postage is not printing correctly.

Cannot add postage to your meter.

Difficult to read the display

Getting erratic readings from the scale.

Chapter 10, Tape Feeding Problems

Chapter 10, Printing Problems

Chapter 10, Postage Refill

Problems

Chapter 10, Display Problems

Chapter 10, Weighing Problems

Page Done

10-2

10-4

10-8

10-9

10-10

10-11

10-12

B-8 SV61162 Rev. C

C Specifications

SV61162 Rev. C C-1

C • Specifications

Specifications

DM800™ Series Digital Mailing System - Specifications Table

Dimensions and Weight

Overall Dimensions:

Size (in) without Stacker (1)

Size (mm) without Stacker (1)

36L x 18H x 21D

915L x 457H x 533D

Size (in) with Optional WOW™ Module 56L x 18H x 21D

Size (mm) with Optional WOW™ Module 1422L x 457H x 533D

Weight (kgs):

Base System (Feeder and Printer)

Optional WOW™ Module

72 (32.7)

35 (15.9)

Optional Power Stacker DMPS 31 (14)

(1) For standard drop stacker, add 12" (305 mm) to the overall length; for the optional Power Stacker DMPS, add 31" (787 mm).

Electrical

Electrical Requirements

Agency Approvals

Compliance

Operating Conditions

Temperature Range F (C)

100 - 240 VAC,

50/60 Hz,

6.5 amps, max.

UL and CSA

ENERGY STAR®

Rel. Humidity

Min 40 (04)

Max 109 (43)

Min 8%

Max 95%

Capacities and Features

Feeder Type

Feeder Deck Capacity

Side Guide

Sealing Fluid in Storage Tank

Automatic

7 inches (177.8mm) for a stack of mail

Yes

Enough to seal 3000 pieces of mail

C-2 SV61162 Rev. C


SV61162 Rev. C

Capacities and Features (continued)

Throughput Speed #10, without optional WOW module, envelopes/min (2)

Throughput Speed #10, with optional WOW module, envelopes/min (2)

Throughput Speed Tape/min for longest meter stamp

Up to 190 or 210

Up to 70 or 90

14

(2) The actual throughput of your mailing system will vary depending on the material processed, the skill of the operator, and whether you are running in reduced speed mode. Refer to Chapter 4, Running Mail for information on running in reduced speed mode.

Sealing

Sealing Method

E-Z Seal® Sealing Solution Fluid

Sensing

Ink Capacity

Without Ads or Inscriptions

With Ads or Inscriptions

Sealing with flap closed

Warning message for low fluid level of

E-Z Seal®

Up to 42,100 impressions

Up to 21,000 impressions

Note: both quantities require a minimum of 80 impressions per day.

Internal Modem

33.6Kbytes/second

Telephone Cord for Analog Line

26 AWG or smaller

Optional Integrated Scale

Platform (0 - 10 lbs. capacity)

Accounting Features

Standard Accounting

Optional Budget Manager

100 standard, or optional

Up to 3000 accounts

Up to 50 operators

1-32 custom carriers

1-50 custom class/fees

1-15 custom reports

10,000 to 15,000 transactions

C-3

C • Specifications

Specifications

continued

Advertisements and Inscriptions

Advertisements

Inscriptions

Permit Mail Image

(An option you may be able to purchase, not available on all systems.)

Up to 10 custom advertisements, plus preloaded advertisements

Up to 20 custom inscriptions, plus preloaded inscriptions

Maximum # of images is 3.

Maximum identifying image name length is 15 characters.

Mailing Materials

Envelope Dimensions

(refer to envelope measurement figure on the next page)

Minimum: 3.5 in. x 5 in. (88.9 mm x 127 mm) postcard size.

Maximum: 13 in. x 13 in. (330 mm x 330 mm) in landscape orientation.

C5 envelopes can be processed when in portrait orientation.

Minimum: 1 in. (25.4 mm) Envelope Flap Depth

(refer to envelope measurement figure)

Envelope Thickness

Maximum: 3 7/8 in. (98.4 mm)

Minimum: 0.007 in. (0.2 mm)

Maximum: 5/8 in. (15.9 mm)

Acceptable Envelope Materials Include • Standard envelope paper

Envelope Flap Profiles

Weight of the Piece of Mail

Tape Roll Width

• Self-mailers

• Tri-fold mail

• Pre-sealed envelopes

• Commercial (square and baronial)

• Executive

• Monarch

10 lbs. maximum for each piece

Either 4 in. (102mm) or 5 inches (127 mm)

C-4 SV61162 Rev. C

13 in.

(330 mm)

Envelope Dimensions


13 in. (330mm)

3 7/8 in. (98.4 mm)

Maximum

3.5 in.

(88.1 mm)

5 in. (127mm)

1 in. (25.4mm)

Minimum

SV61162 Rev. C C-5

Index

SV61162 Rev. C I-1

I • Index

A

Accessories

description 2-4,11-3 ordering 2-4,11-3

Accounting

selecting the accounting type 7-13

set up mode 7-2

turning off accounting 7-13

Accounts

accessing features 7-2

adding subaccounts to 7-5

changing name 7-5,7-7

changing number 7-5 changing password 7-5

changing status 7-7

checking Postage By Phone balance 6-6

clearing account information 7-10

enabling/disabling 7-8

explaining account structure 7-15,7-16

overview 2-4

selecting a period 7-8

transferring funds 7-11

Accounts key

description 2-14

location 2-15

Account list report 8-8

AccuTrac™ Mail Accounting System 2-3

AC adapter

connector location 2-9,2-10,6-5

Adding fund to your postage meter 6-7

Advance Date

storing in a custom preset 4-21,5-22

Advertisements

included with system 11-3 ordering 2-4,11-3

selecting 4-22

Alpha keyboard

description 2-15 location 2-15

Analog phone line

definition 2-9

Analog phone line connection 2-10,6-4

Arrow keys


on the main screen 4-2,5-2

Art card

location 2-5,2-6

to perform updates 9-18

Attached scale - autotape mode

how to use 4-16

when to use 4-5

Attached scale mode

how to use 4-15

when to use 4-4,4-5

B

Barcodes

using for USPS Confirmation Services 4-27

Barcode scanner

configuring 5-26

Batch count

on the main screen 2-16

Budget Manager

description 2-4

selecting 7-13

C

Class

selecting a Smart Class™ 4-19 selecting class, carrier, special services 4-19

Class key

description 2-14

location 2-15

Cleaning

exterior of mailing system 9-2

moistener brush 9-6

moistener wick 9-7

printer nozzle 9-10

Clear key


Communications

location of ports 2-8

options 2-3

Connectors

mailing machine base 2-8

on IntelliLink Control Center 2-9

Correcting postage 4-30

Cover

feed 2-5,2-6 printer 2-5,2-6

Custom presets key

description 2-14

how to define preset values 5-22,5-24

location 2-15

I-2 SV61162 Rev. C


D

Data capture report 8-13

Date

advancing the date 5-5

selecting date options 4-21

setting date options 5-5

Daylight saving

setting up 5-5

Dialing prefix 5-13

Differential weighing

how to use 4-13

when to use 4-4,4-5

Discount codes 5-11

Display

adjust the contrast 5-4

setting the sleep timer 5-18

DJPS/DMPS Power Stacker 2-3,2-5,4-10,4-11,4-

12,4-14,4-15,4-17,4-19

DJPS Power Stacker 2-7

E

E-Z Seal 9-5 adding more solution 9-5

ordering 11-2

E-Z Seal bottle


Energy Star Compliance 2-2

Enter key


Envelopes

dimensions C-5

Error report 8-11

External device ports

mailing machine base 2-8

F

Feed cover 2-5,2-6

Feed deck

location 2-6,2-11

optional WOW™ location 2-12

Funds

setting the high value warning 5-17 setting the low funds warning 5-17

tranferring account funds 7-11

Funds key

adding postage 6-7

checking available funds 6-6 check Postage By Phone 6-6

clear batch number 4-32

description 2-14

location 2-15

Funds report 8-9

H

Help

Postage By Phone 6-2

High funds warning

description 5-17 setting up 5-17

I

Ink cartridge

location 2-13

ordering 11-2

replacing 9-11–9-13

Inscriptions

included with system 11-3 ordering 2-4,11-3

selecting 4-23

Inspections

notification of 1-4,6-2 required by USPS 6-2

IntelliLink Control Center (ICC)

connected to remote analog line 2-10

definition 2-3

keys 2-14–2-15

location 2-6

main screen 2-16

J

Jams

clearing envelope jams in the feed module 10-5

clearing jams in the printer module 10-7

clearing jams in the WOW™ module 10-6

clearing tape jams 10-8

Jam release levers

description 2-11,2-12 location 2-11,2-12 location in optional WOW™ module 2-12

Job report 8-12

K

Key in postage mode

how to use 3-2–3-4,4-10

when to use 4-4,4-5

SV61162 Rev. C I-3

I • Index

L

Language

options 5-4 select 5-4

Last 5 refills report 8-6

Loading a tape roll 9-2

Lock button

description 2-14

location 2-15

Low funds warning

description 5-17 setting up 5-17

M

Mail

preparation 3-2 quick setup and start 3-2

selecting the postage mode 4-10,4-14,4-16

tips for feeding mail 4-8

Mailing system

feed deck 2-5 on/off switch 2-5 platform scale (optional) 2-5 side guide 2-5 stacker 2-5 transport release knob 2-5

Maintenance

cleaning the exterior 9-2

cleaning the printer nozzle 9-10

moistener brush assembly 9-6

adjusting wetness 9-8

cleaning/replacing the brush 9-6

cleaning/replacing the wick 9-7

printing a test pattern 9-9

replacing the E-Z Seal 9-5

replacing the ink cartridge 9-11

replacing the printhead 9-13

replacing the tape 9-2

replacing the wiper blade assembly 9-16

Main cover 2-5,2-6

Main screen

advertisement display 2-16 postage indicia 2-16 status area 2-16

Manual weight entry mode

how to use 4-14

when to use 4-5

Menu key

description 2-14

location 2-15

I-4

using to change elements on mail 4-21

Meter

taking out of service 5-25

Meter stamp

change the elements of 4-21


Modem

advanced connection settings 5-16

connecting to base 2-10

connecting to ICC 2-10,6-5

connector on base 2-8

connector on ICC 2-9

selecting dialing sound 5-14,5-15

setting up 5-12

Mode key

description 2-14

location 2-15

using to select postage mode 4-10

when running mail 3-4

Moistener brush assembly 9-6

adjusting wetness 9-8

cleaning/replacing the brush 9-6

cleaning/replacing the wick 9-7

Multi-account summary report 8-4

N

Navigating hints

running mail 4-2

setting up accounting 7-2

setting up mailing system 5-2

Normal preset key

description 2-14

how to set up 5-21

location 2-15

Normal preset timeout 5-19

Numeric keys

description 2-14

location 2-15

O

On/off switch

location 2-6

Ordering

E-Z Seal 11-2 ink cartridges 11-2 tape 11-2

P

Passwords

changing account password 7-7

SV61162 Rev. C


protecting mail operations 5-6

setting up for each account 7-5

setting up supervisor 5-6

turning on/off for accounting 7-9

Permit

defined 2-4

selecting 4-17

Permit mail report 8-8

Pitney Bowes Supply Line™ 2-4

Postage

adding more postage 4-30

Postage By Phone 6-2

checking funds in account 6-6 checking funds in postage meter 6-6

entering the dialing prefix 5-13

entering the number to dial 5-13,5-14

setting up 5-12

setting up your account 5-13

Postage funds

adding to postage meter 6-7

checking account 6-6

managing 6-3

Postage meter 6-2

adding funds 6-7

description 2-2

inspection 1-4

rekey requirements 6-2

removing from service 5-25

USPS inspections 6-2

Postage modes

attached scale 4-4,4-5 attached scale - autotape 4-5

differential weighing 4-4,4-5,4-11,4-12,4-13

key in postage 4-4,4-5,4-10

manual weight entry 4-5

seal only 4-16,4-17

Postage tape

description 2-11,2-12 location 2-11,2-12 location in option WOW™ module 2-12

printing 3-4

specifications C-4

when to use 3-4,4-9

Postal Security Device 2-2,6-2

Postcards

printing postage for 3-2,4-4

Power stacker

optional DJPS 2-3,2-5,2-7,4-10,4-11,4-12,4-

14,4-15,4-17,4-19

Presets custom presets

how to define 5-22

how to delete 5-24 how to edit 5-24 how to rename 5-24 how to view 5-24

normal preset

how to define 5-21

Printer

adding optional attached 5-25

attached (external) 8-2

cleaning the nozzle 9-10

location of USB connector 2-8,5-25

maintenance 9-9 printing a test pattern 9-9

Printhead


replacing 9-13–9-16

Printing postage

on envelopes 3-4,4-10

on tape 4-9

Printing tapes 3-4

Print permit mode

when to use 4-5

Q

Quick Reference Card

location 2-6

R

Rates

adding ZIPs to zero zone 5-11 setting up discount codes 5-11

Reduced speed mode

how/when to use 4-8

Reports

account list 8-8

data capture 8-13

error 8-11

funds 8-9

job 8-12

last 5 refills 8-6

multi-account summary 8-4

overview 2-4

permit mail 8-8

selecting a 8-3 single account 8-3

system setup 8-10

SV61162 Rev. C I-5

I • Index

Reports key

description 2-14

location 2-15

S

Safety requirements 1-4–1-10

Scales

password protecting setup 5-6

procedures for setting up 5-8 setting up attached scale 5-8

setting up autoscale 5-9

setting up ZIP code prompt 5-10 setting up Zone prompt 5-10

scanner

configuring the barcode scanner 5-26

Screen keys

description 2-14

location 2-15

Seal key

description 2-14

location 2-15

when running mail 4-8

Seal only mode

how to use 4-16,4-17

when to use 4-5

Side guide

adjusting for mail 3-3,4-7,10-2 correct setting 10-2

location 2-6

Single account report 8-3

Smart Class™

selecting 4-19,4-20

setting up 5-31

Specifications

accounting C-3

advertisements and inscriptions C-4

dimensions and weight C-2

envelope size C-4–C-5

width of tape rolls C-4

Stacker

definition 2-5

Start key


Subaccount

add 7-5,7-6

Subsubaccount

add 7-5

Supplies

ordering 11-2

System Setup Report 8-10

T

Tape

installing 9-2

ordering 11-2

specifications C-4

Tape key


when printing tapes 3-4

Thickness adjustment knob

description 2-11 location 2-6,2-11

possible problems 10-4,10-9

settings 2-11

Timeouts

display sleep 5-18

feeder 5-19 normal preset 5-19

transaction 5-20 waiting for envelope 5-20

Time and date stamp mode

when to use 4-5

Transport release knob

location 2-11

location on optional WOW™ module 2-12

Troubleshooting

envelope feeding problems 10-4–10-6

envelope sealing problems 10-2,10-3

printing problems 10-9–10-11

tape feeding problems 10-8

weighing problems 10-12–10-13

U

Updates

performing 9-17

USB ports

back of ICC 2-10

base of mailing machine 2-8

USPS confirmation services 4-25

editing or deleting records 4-29

using after printing 4-28

using barcodes 4-27 using before printing 4-27

I-6 SV61162 Rev. C


W

WEIGH-ON-THE-WAY™

using 4-11,4-12

when to use 4-4

WEIGH-ON-THE-WAY™ Module 2-5

location 2-7

Weighing mail

differential weighing 4-11,4-12,4-13

using WEIGH-ON-THE-WAY™ 4-11,4-12 using Weigh First Piece 4-12

Weight


Weigh First Piece

using 4-12

when to use 4-4

Wiper blade

replacing 9-16

Z

ZIP Code

entering 4-20

setting system to prompt for 5-10

Zone

entering 4-20

setting system to prompt for 5-10

SV61162 Rev. C I-7

No results