Printer Maintenance. Pitney Bowes DM800

DM800™ Series Digital Mailing System Operating Guide

Printer

Maintenance

Printing a Test

Pattern

The printer components, consisting of the printer nozzle, ink cartridge and printhead, require minimum maintenance to ensure clean, clear meter imprints on your mail.

If the print quality deteriorates and you cannot improve it with the procedures in this chapter, contact the Pitney Bowes Help Desk. Refer to the

Pitney Bowes Contact Information List at the front of this guide for the phone number.

You can print a test pattern to check the quality of the meter imprint without spending any of your postage funds.

To print a test pattern:

1. From the IntelliLink® Control Center, press the Menu key.

2. Select Maintenance.

3. Select Print Test Pattern.

4. The “Print Test Pattern” screen appears and prompts you to “Press

Tape or print an envelope”.

5. Load an envelope on the feed deck and press Start, or press Tape to print on a tape.

6. Once the test pattern prints, the system asks you if the test pattern printed correctly.

If the test pattern looks like the sample shown here, press the Yes,

Lines are unbroken screen key. Go to step 10.

If the test pattern has missing or incomplete lines as shown here, press the No, clean the print nozzle screen key. Go to step 7.

SV61162 Rev. C

7. The “Cleaning Print Nozzle” screen displays until the cleaning operation completes.

9-9

9 • Maintaining and Updating

Printing a Test

Pattern

continued

8. Once the cleaning operation completes, the “Print Test Pattern” screen appears again.

9. Repeat steps 5 and 6 again. If the print pattern still has broken or missing lines, you may need to replace the ink cartridge (see Replacing the

Ink Cartridge) or printhead (see Changing the Printhead).

If the test pattern is ok, go to step 10.

10. Press the left arrow key to return to the postage screen.

Cleaning the

Printer Nozzle

You can clean the printer nozzle at any time by following these steps:



3. Select Clean Printer Nozzle. The “Cleaning Print Nozzle” screen displays until the cleaning operation completes.

4. Once the cleaning operation completes, the “Print Test Pattern” screen appears.

5. Print a test pattern as described above in Printing a Test Pattern to verify that you can print a clean and clear meter stamp.

6. Repeat this operation at least one more time.

9-10 SV61162 Rev. C


Replacing the

Ink Cartridge

“Low Ink - Order Ink” appears on the IntelliLink® Control Center main screen when there is only enough ink for approximately 10 days of mailing.

You can choose to ignore this warning - refer to the Configuring Low Ink

Warning section in Chapter 5 in this guide.

Your actual ink usage will vary depending on whether you routinely print advertisements or inscriptions and how may pieces of mail you print per day.

“Low Ink” displays approximately two days before the ink runs out. You can print about another 300 meter stamps or leave the mailing system running for six days without printing. If you do not have a replacement cartridge, order one now. Refer to Supplies and Options, Chapter 11 in this guide.

“Out of Ink” displays when there is no more ink left in the cartridge and your mailing system stops printing. In order to resume printing you must change the ink cartridge.

WARNING!

You must use only ink cartridges supplied by Pitney

Bowes. The use of any other ink cartridges will void your warranty and maintenance agreement.

WARNING!

The ink in the cartridge may be harmful if swallowed. Keep new and used cartridges out of reach of children. Discard empty cartridges immediately

WARNING!

Do not remove the ink cartridge if the printhead is not installed. If the ink cartridge and printhead are removed at the same time, ink from the print supply line will flow down the tube and squirt from the needle in the ink cartridge holder out into the printer and system interior.

WARNING!

Make sure there is enough room to fully lift the main cover without bumping the IntelliLink®

Control Center.

SV61162 Rev. C 9-11


Replacing the

Ink Cartridge

continued

To replace the ink cartridge:

1. Lift up the main cover and locate the ink cartridge lid.

2. Push the tab on the front of the cartridge lid.

Lift the lid up and push toward the back of the machine.

Ink cartridge lid

3. Remove the ink cartridge by lifting it straight up.

9-12

Ink cartridge

SV61162 Rev. C


Replacing the

Ink Cartridge

continued

4. Insert the ink cartridge with the grooved side facing you.

5. Close the ink cartridge lid and push down until it locks into place.

6. Close the main cover.

7. Print a test pattern to verify that you have installed the ink cartridge correctly (see Printing

a Test Pattern in this chapter).

Changing the

Printhead

If you have cleaned the printer nozzle and changed the print cartridge and the meter stamp is still not satisfactory, replace the printhead.

CAUTION: Do NOT attempt to clean the printhead.

Instructions for replacing the printhead are included with each replacement and are repeated here for your convenience.

1. Press the Menu key.


3. Select Replace Printhead. The “Printhead Warning - Continue?” screen appears. Read this screen carefully since once you agree to continue, you cannot cancel the process.

4. Once you verify that you have a replacement printhead, select Yes,

continue from the screen. The “Replace Printhead” screen appears.

5. Open the main cover and locate the printhead tab.

Printhead tab

SV61162 Rev. C 9-13


6. Push the printhead tab to the left as shown here.

7. While continuing to press the printhead tab to the left, pull the assembly forward as shown here. This exposes the printhead cover.

Printhead cover

8. Grasp the printhead cover and pull up as shown here.

9-14 SV61162 Rev. C

Changing the

Printhead

continued


9. Locate the stand-off on top of the printhead shown here.

10. Grasp the printhead stand-off and lift the printhead up and out.

11. Discard the old printhead.

Printhead stand-off

SV61162 Rev. C

12. Locate the new printhead.

Remove the orange packing tab from the new printhead as shown here.

13. Install the new printhead in the printhead slot.

9-15


14. Close the printhead cover and push the printhead tab back into place.

15. Close the main cover; the “Initializing Printhead” screen appears.

16. Once the initializing is complete, the “Print Test Pattern” screen appears and prompts you to “Press Tape or print an envelope”.

You must perform the print test at this time. Follow the prompts, or refer to Printing a Test Pattern in this chapter for more information.

17. Proceed to Changing the Wiper Blade Assembly.

Changing the

Wiper Blade

Assembly

When you change the printhead, you must also replace the wiper blade assembly.

Instructions for replacing the wiper blade assembly are included with each replacement and are repeated here for your convenience.



3. Select Replace Wiper Blade Assembly.

The “Preparing Wiper Blade” screen appears. During this time, the system moves the printhead assembly back so that you can access the wiper blade assembly.

4. The “Replace Wiper Blade Assembly” screen appears instructing you to remove the wiper blade assembly from the package.

5. Lift the main cover and locate the wiper blade assembly.

6. Push the wiper blade tab toward the back of the machine. This causes the wiper blade to slide to the left.

7. Lift the wiper blade up and out of the assembly and discard.

8. Place the new wiper blade in the assembly with the two white prongs facing to the right. Slide it to the right until it snaps into place.

Wiper blade tab Wiper blade assembly

9. Close the main cover; the

“Initializing Wiper Blade” screen appears.

10. Once the initializing is complete, the “Print Test Pattern” screen appears and prompts you to “Press Tape or print an envelope”.

You must perform the print test at this time. Follow the prompts, or refer to Printing a Test Pattern in this chapter for more information.

9-16 SV61162 Rev. C

Performing

Updates or

Adding

Features


This section describes how to:

• Turn on new features.

• Perform software updates and download new postal rates.

• Add new advertisements and inscriptions.

Turn on New Features

If you purchase a particular feature before your system is delivered, your

Pitney Bowes representative will enter the feature code when installing your system. If you purchase the feature after your system is installed, you will be given the feature code when you purchase the feature.

1. Press the Menu key on the IntelliLink® Control Center and select Turn

Features On.

2. The system prompts you to enter the numeric code of the feature you want to enable.

3. Type in the code and press the Enter key. The system notifies you that the feature is now turned on.

Perform Software Updates


2. Select Set Up and then press the down arrow key.

3. Select Updates and Add-Ons.

4. Select Check for Updates. The system connects to Pitney Bowes and requests a list of updates.

5. If no updates are available, click OK to exit this screen.

6. If updates are available, select the appropriate update and follow the prompts displayed on the screen.

Add new Advertisements or Inscriptions


2. Select Set Up and then press the down arrow key.

3. Select Updates and Add-Ons.

4. Select either Advertisements or Inscriptions depending on which one is appropriate.

5. If your system provides more than one way of adding or updating features, your system may prompt you to “Select Method of Update”. If you see this prompt go to step 6, otherwise follow the prompts.

SV61162 Rev. C 9-17


Performing

Updates or

Adding Features

continued

6. Select the method of update from the options displayed on the screen.

The options are:

Art Card

Feature Code

Phone Download a. Art Card:

If you select Art Card, the system prompts you to “Place Art Card in slot at side of control panel”. Insert the art card containing the update or add-on and the system begins the download. As soon as it completes you are prompted to restart your system so that the updates can take effect.

b. Feature Code:

If you select Feature Code, you are prompted to enter the numeric value of the feature you want to enable. Type in the code for the feature and press the Enter key. The system then notifies you that the feature is now turned on.

To get a list of all the current features enabled on your system, select the Feature Code, then press the right arrow key and a list of the features appears.

c. Phone Download:

If you select Phone Download, your system dials Pitney Bowes and performs the update or add-on as soon as it establishes a connection. As soon as it completes the add-on, it prompts you to restart your system so that the updates can take effect.

9-18 SV61162 Rev. C

SV61162 Rev. C

10 Troubleshooting

Contents

How to Troubleshoot Your Mailing

System ........................................................10-2

Envelope Sealing Problems .......................10-2

Envelope Feeding Problems ......................10-4

Tape Feeding Problems .............................10-8

Printing Problems .......................................10-9

Postage Refill Problems ............................10-10

Display Problems ...................................... 10-11

Weighing Problems ...................................10-12

10-1

10 • Troubleshooting

How to

Troubleshoot

Your Mailing

System

This chapter contains a list of problems you may encounter while using your DM Series™ System.

Review the problems and if you are unable to find a solution, call the Help

Desk or you can schedule a request for service at our web site. Refer to the Pitney Bowes Contact Information List at the front of this guide for the phone number of the Help Desk and the web site addresses.

Envelope Sealing Problems

Envelope(s) not sealing, or not sealing properly

Possible Causes

No E-Z Seal® Sealing Solution in the bottle, or bottle is placed incorrectly.

Moistener brush is dirty or worn.

Solution

Remove the E-Z Seal® solution bottle and refill or reposition the bottle.

Refer to E-Z Seal® Maintenance section in Chapter 9 of this guide.

Replace or clean the moistener brush.

Refer to the Cleaning or Replacing the

Moistener Brush section in Chapter 9 of this guide.

Envelopes are not positioned on the feed deck correctly, or side guide is out too far.

Place the envelopes with the flaps down and against the rear wall.

Make sure the envelopes are pushed far enough so that they cover the feed sensor on the rear wall.

Adjust the side guide so it is close to, but not touching, the bottom edge of the envelope stack.

Be sure and leave a slight clearance between the side guide and envelopes

(about 1/16 inch clearance).

Feed sensor

Side guide

10-2 SV61162 Rev. C


Envelope Sealing Problems

Envelope(s) not sealing, or not sealing properly


Envelope flap dimensions are not within the acceptable range.

Solution

Use envelopes with flap depths between

1" and 3 7/8" (25.4 mm and 98.4 mm).

Flap depth

SV61162 Rev. C 10-3


Envelope Feeding Problems

More than one envelope is feeding


Too many envelopes are on the feed deck; envelopes are not stacked properly on the feed deck.

Solution

Remove some of the envelopes and test with a smaller stack.

Slant the envelopes slightly to the left

(shingled).

Envelopes shingled to the left

Feeder adjustment setting is incorrect.

OR

Envelopes are too thick or thin for the feeder adjustment setting.

Adjust the thickness adjustment knob to correspond to the envelope thickness.

For thicker pieces of mail (3/8” to 5/8”), or mail containing several inserts, use the thick mail setting. For mail containing only single inserts, or for postcards, use the normal mail setting.

Thick mail setting

Trying to feed presealed envelopes with the seal mode set to sealer on.

Normal mail setting

Press the Seal key from the control center and select Sealer off.

10-4 SV61162 Rev. C



Envelope(s) getting jammed


You are using envelopes that have dimensions that are outside the acceptable range.

Solution

Refer to the Mailing Materials section in Appen-

dix C, in this guide for the acceptable envelope dimensions.

To clear a jam in the Feed deck:

1. Lift the feeder cover.

2. Pull up on the top release jam lever.

3. Lift up the lower release lever.

4. Remove the envelope.

Top release jam lever

Lower release lever

5. Depending on how badly the envelope is damaged, you may need to replace it.

6. Make sure the feed deck is clear and the jam release levers are down.

7. To continue processing mail, close the cover and select Start to continue from the display.

SV61162 Rev. C 10-5




continued



Solution

To clear a jam in the WOW™ deck:

1. Lift the WOW™ cover.

2. Pull the WOW™ transport jam release lever to the left.


WOW™ transport jam release lever

5. Depending on how badly the envelope is damaged, you may need to replace it.

6. Make sure the WOW™ deck is clear and the jam release lever is down.

7. To continue processing mail, close the cover and select Start to continue from the display.

10-6 SV61162 Rev. C




continued



Solution

To clear a jam in the Transport deck:

1. Pull out on the transport release knob.


3. If the jam occurred before the system applied postage to the envelope, the system will now print the postage on a tape.

Apply the postage tape to the envelope.

4. Push the transport deck back up until it snaps into position.

5. Make sure the transport deck is level with the feed deck.

6. Run a test pattern to make sure the printhead isn’t damaged. Refer to the

Printing a Test Pattern section in

Chapter 9 in this guide.

Transport deck

Transport release knob

SV61162 Rev. C 10-7


Tape Feeding Problems

Tape jamming in the feeder


Adhesive is left on the leading edge of the new tape roll, or the leading edge of the tape is rolled or folded under the tape roller.

Solution

1. Lift the feed cover.

2. Select Unload Tape from the screen.

3. The system backs the tape out of the tape slot.

If the system fails to back the tape out of the slot, gently pull the tape out of the slot.

4. Cut off the portion of the tape that is rolled over or crimped. Make sure the leading edge of the tape is completely covered with the protective backing and that you have a clean, straight cut.

5. Put the tape back in so that it feeds from the bottom of the roll to the right.

The protective backing on the tape should be facing down.

Pull about 10 inches of tape from the end of the roll up toward the cover and then loop it down into the slot. Feed the tape back into the tape slot (feed tape from the bottom of the roll).

6. From the “Out of Tape” screen, select

Press Tape to feed tape to feed the tape through the machine. The machine automatically cuts off the excess tape.

7. Close the feed cover.

8. If this problem continues, call the Help desk. Refer to the Pitney Bowes Con-

tact Information List in this guide.

10-8 SV61162 Rev. C


Printing Problems

No postage is printing


The Postage Mode is set to Seal

Only.

Postal Inspection is required. Your mailing system performs an automatic postal inspection every time you do a refill. If you have not done a refill in the last 120 days, you will not be able to print postage.

Solution

From the IntelliLink® Control Center, press the Mode key and select the appropriate postage mode option displayed on the screen.

Refer to the Selecting the Postage Mode section in Chapter 4 in this guide.

Add postage. If you do not need to add postage at this time, simply log onto the

Pitney Bowes Data Center and check for updates. The system will automatically perform a meter inspection.

Your postal rate or special service requires a ZIP Code or Zone.

Meter imprint is out of alignment

Envelope is skewing on the feed deck.

Enter the ZIP Code or Zone. Refer to the

Entering ZIP Codes and Zones section in


Adjust the thickness adjustment knob to correspond to the envelope thickness.

For thicker pieces of mail (3/8” to 5/8”), or mail containing several inserts, use the thick mail setting. For mail containing only single inserts, or for postcards, use the normal mail setting.

Thick mail setting

Normal mail setting

Position the side guide close to but not touching the envelope.

SV61162 Rev. C 10-9


Printing Problems

Meter imprint is streaked or incomplete; poor print quality:


The printer nozzle requires maintenance.

You need to change the printhead and wiper blade assembly.

Solution

Clean the printer nozzle and run a test print as described in the Cleaning the Printer Nozzle section in Chapter 9 in this guide.

If you have already cleaned the printer nozzle and this fails to correct the problem, you need to change the printhead and wiper blade assembly.

Refer to the Changing the Printhead and Chang-

ing the Wiper Blade Assembly sections in Chapter

9 in this guide.

If this fails to correct the problem, call the Help desk. Refer to the Pitney Bowes Contact Informa-

tion List in this guide.

Postage Refill Problems

Refill operation fails when

IntelliLink®

Control Center is on or off the mailing system

Phone line is not connected to an analog line or is loose.

Reconnect the phone line to the back of the

IntelliLink® Control Center.

Phone cord is damaged. Check phone cord for damage (cuts, crimps) and replace if necessary.

Problem with the phone line.

Test the main phone outlet and repair if necessary.

You are using the wrong

Postage By Phone®

Meter Payment System telephone number.

Refill amount exceeds the funds in your account.

Internal problem with the IntelliLink® Control

Center.

Contact the Help Desk for correct number. Refer to the Pitney Bowes Contact Information List in this guide for the phone number of the Help Desk.

The Help Desk may also provide you with a local number to use for Postage By Phone® System.

To change the Postage By Phone® System number, refer to Phone/Network Set Up: PB Phone # section in Chapter 5 of this guide.

Check your account balance. Refer to the

Checking Your Postage By Phone® Account Bal-

ance section in Chapter 6 of this guide.

Call the Help Desk. Refer to the Pitney Bowes

Contact Information List in this guide for the phone number of the Help Desk.

10-10 SV61162 Rev. C


Display Problems

Display is blank after moving the

IntelliLink®

Control Center

Unable to access display, or keyboard does not respond


There is no power to the


Solution

1. Make sure the AC adapter is plugged into the back of the IntelliLink® Control Center.

2. Test the outlet to make sure it has power.

3. If the problem persists, call the Help Desk.

Refer to the Pitney Bowes Contact Informa- tion List in this guide for the phone number of the Help Desk.

This may be a system error. Call the Help Desk. Refer to the Pitney Bowes

Contact Information List in this guide for the phone number of the Help Desk.

Difficult to read the display

You need to adjust the display contrast.

Adjust the display contrast; refer to the Set Dis-

play Contrast and Speaker Volume section in


If the problem persists, call the Help Desk. Refer to the Pitney Bowes Contact Information List in this guide for the phone number of the Help

Desk.

SV61162 Rev. C 10-11


Weighing Problems

Scale does not return to zero or postage weights are erractic


For MP Series External Weighing

Platform scales:

The scale top cover may not be seated properly on the scale.

Solution

1. Remove the top cover and make sure that the 4 plastic grommets in the scale are seated correctly. The 4 plastic posts of the top cover fit into these grommets.

2. If a grommet, or any part of a grommet, is pushed below the surface of the metal on the scale, reseat it until it appears as shown here:

10-12

Grommet pushed below surface

Properly seated grommet

3. Check to make sure the bubble is centered in the circle as shown. If not, and you have a flatblade screwdriver, center the bubble by adjusting the legs.

Otherwise go to step 4.

Center the bubble

SV61162 Rev. C


Weighing Problems

Scale does not return to zero or postage weights are erractic

continued


For MP Series External Weighing

Platform scales:

The scale top cover may not be seated properly on the scale.

Solution

4. If you do not have a screwdriver, lift the corner and adjust the leg(s) until the bubble is centered in the circle.

SV61162 Rev. C

Mail may be touching another surface or object.

5. Replace the top cover and test the scale.

To test the scale:

1. Place a piece of mail of known weight and correct postage on the scale.

2. Press the Mode key.

3. Select Attached Scale; “Attached

Scale Mode” appears on the control center screen.

4. Press the Class key and enter a class.

5. Press the Enter key.

6. Check to see that the correct postage amount appears on the screen.

Make sure you center the mail on the scale and check to be sure it is not touching any other surface or object.

10-13

11 Supplies and Options

Contents

Ordering Supplies ........................................ 11-2

Consumables You Can Order ...................... 11-2

Moistener Kits .............................................. 11-2

Printhead Kit and Wiper Blade

Replacements ............................................ 11-2

Accessories You Can Order ........................ 11-3

USPS Supplies ............................................ 11-4

SV61162 Rev. C 11-1

11 • Supplies and Options

Ordering

Supplies

You can order supplies through the Pitney Bowes Supply Line™, or you can order from the Pitney Bowes web site. The web site features a wide assortment of genuine Pitney Bowes supplies at attractive prices. You can take advantage of special quantity pricing and online discounts. Refer to the Pitney Bowes Contact Information List at the front of this guide for the

Pitney Bowes Supply Line™ phone number and/or web site information.

Ordering a Pitney Bowes Supply Catalog

You can order a Pitney Bowes Supply Line™ Catalog. Refer to the Pitney

Bowes Contact Information List at the front of this guide for the phone number.

Consumables

You Can Order

Ink Cartridges*

Red Ink Cartridges (1) Pack 766-8

* Shelf life/installed life is 1 year or up to 42,100 impressions without an envelope add (up to 21,000 with an envelope add).

WARNING! You must use only ink cartridges supplied by Pitney

Bowes. The use of any other ink cartridges will void your warranty and maintenance agreement.

Self-Adhesive Tape

5” - Box of 3 rolls

E-Z Seal® Sealing Solution

Pint Bottles - four (16 oz) bottles per box

627-8

601-0

Moistener Kits

946-2

Printhead Kit and

Wiper Blade

Replacements

Printhead & Wiper Blade Replacement Kit

(1 printhead, 2 wiper blades)

Wiper Blade Replacement, 1 per box

771-1

771-2

11-2 SV61162 Rev. C


Accessories

You Can Order

Advertisements and Inscriptions

Advertisements and inscriptions contain messages you can include in the meter stamp. A number of standard advertisements and inscriptions are included with your mailing system.

You can order additional customized advertisements and inscriptions by calling the Pitney Bowes Supply Line™ or visiting the Pitney Bowes web site. Refer to the Pitney Bowes Contact Information List at the front of this guide for the Pitney Bowes Supply Line™ phone number and the Pitney

Bowes web site addresses.

Advertisements included with your DM800™ Series

Digital Mailing System

Address Service Requested

Return Service Requested

Seasons Greetings

United States Flag

Recycle

Happy Thanksgiving

Please Open Immediately

Urgent

URGENT

Inscriptions included with your DM800™ Series

Digital Mailing System

Presorted First Class

Presorted Standard

Non Profit Organization

Standard

Par Avion

Air Mail

Printed Matter

First Class

Priority Mail

Presorted

SV61162 Rev. C 11-3

11 • Supplies and Options

Ordering Permits for Your Mailing System

This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your system.

You can print a permit on a piece of mail instead of a meter stamp. You purchase permits from the US Post Office. Your permit contains a number that entitles you to special rates and discounts. Sample permits are shown here.

Date

MMM DD YYYY

Piece count

ZIP Code

To order a permit, you need to do the following:

1. Go to the US Post Office and obtain in a permit license. The Post Office provides you with the permit number(s).

2. Contact the Pitney Bowes Supply Line™ and provide them with the permit number(s). You request Pitney Bowes to create customized artwork for the permit(s). Refer to the Pitney Bowes Contact Information

List at the front of this guide for the Pitney Bowes Supply Line™ phone number.

3. Pitney Bowes sends you the permit(s) on an art card that plugs into the side of the IntelliLink® Control Center. Refer to the Performing Up-

dates or Adding Features section in Chapter 9 in this guide.

USPS Supplies

You can order free mailing supplies from the USPS for use with the

DM800™ Series Digital Mailing System by visiting the USPS Shipping

Supplies Online web site.

11-4 SV61162 Rev. C

A Glossary

SV61162 Rev. C A-1

A • Glossary

Accounting

AccuTrac™ Mail Accounting Software A Pitney Bowes mail accounting system software application that allows you to record postage transactions to track costs so you can charge these costs to accounts or customers.

Advertisement

A feature of the mailing system that allows you to charge postage to individual accounts.

Advertisements contain messages and graphics you can print next to the meter stamp.

Alpha Keyboard The part of the keyboard used to enter accounts and other set up information.

Alphanumeric Text

Arrow Keys

Art Card Slot

Text consisting of alphabetic and numerical symbols that can include punctuation marks and other conventional symbols.

The keys you can use to move to new menus, scroll through menus, and select options.

This slot is on the right side of the IntelliLink® Control

Center on the mailing machine and accepts the plug-in art card . The art card contains ads, inscriptions, and permits.

Barcode

Budget Manager

Business Manager

Calibrate

Carrier

Certified Mail

A series of vertical bars and spaces that represent a correct

ZIP code for the delivery address on a piece of mail.

This is an optional enhanced accounting package you can acquire for your DM Series™ Digital Mailing System. It allows you to create and more accounts with higher levels of detail.

Business Manager is an enterprise accounting system that allows you to capture and manage postal transactions from the several different Pitney Bowes meters, mailing machines, and mailing systems. You can manage all systems from a single host PC that is running the Business

Manager application.

The action performed which sets the scale at zero in order to assure accuracy.

The service that delivers your mail such as the USPS or

Federal Express.

Certified Mail is a service offered by the United States

Postal Service® for a fee in addition to postage. Sending

Certified Mail provides a delivery record that the Postal

Service maintains for a period of two years. For additional

Certified Mail options, see Return Receipts or Restricted

Delivery in this glossary.

A-2 SV61162 Rev. C

Certified Mail Rates

Class Key

Clear Key

Communications Port

Control Center

Data Exchange

Delivery Confirmation

Differential Weighing

Error Message

External Device Port

E-Z Seal® Sealing Solution

SV61162 Rev. C


Please refer to the USPS web site at www.usps.com for rates.

Enables you to select the correct class for your mailing (e.g.

First Class, Priority, Express Flat Rate).

Press to clear an entry or if no data has been entered press to take you to the previous screen.

Place to connect an optional Pitney Bowes scale, printer, or a PC.

The IntelliLink® Control Center is the module mounted on top of the mailing machine that contains the graphic display, function keys, alpha, and numeric keys and the Postal

Security Device (PSD).

Importing account information to a program on your PC.

Delivery Confirmation is a service offered by the United

States Postal Service® that allows you to verify the date and time of delivery of your mail or, if the delivery was unsuccessful, the date and time of the delivery attempt. The service is currently available for Priority Mail and Package

Services, which includes Parcel Select, Parcel Post, Bound

Printed Matter, Special Standard Mail and Library Mail.

You may combine Delivery Confirmation with other services such as COD, insured mail, registered mail, parcel airlift

(PAL) or special handling.

There is no charge for Delivery Confirmation when you ship by Priority Mail and provide an electronic file to the

Postal Service. There is a per piece charge when you ship

Package Services using the electronic option. To get the latest fees, go to www.usps.com

and search for "Delivery

Confirmation".

The weighing mode that allows you to put all of the mail on the scale, then remove each piece one at time. As you remove each piece, the system calculates the weight and prints postage (either on envelopes or tapes). This saves time by eliminating the need to place each piece individually on the scale.

An indication that notifies the operator of a disabling event

(i.e, out of ink).

A plug on the machine that allows you to connect an optional external device, such as a scale or a PC.

The envelope moistening solution you can order from the

Pitney Bowes Supply Line™.

A-3


Feed Deck

FIM (Facing Identification Mark)

Funds

Funds Key

High Value Warning

Indicia

Ink Cartridge

Inscription

Inspection

Insufficient Funds

IntelliLink® Control Center

Jam Release Lever

Lock Code

Low Funds Warning

Menu Key

Meter

The area of the mailing machine where you feed the envelopes.

A series of five or six vertical bars used by automated postal equipment to identify, orient, and separate reply mail.

The amount of money in your Postage meter (Postal

Security Device - PSD).

Press to get information about funds used in a job, add funds to your meter, enter new refill amounts or get

Postage By Phone® Meter Payment System balance.

A warning that you have entered a postage value above the value that you have entered into the system as your maximum allowable amount. This feature prevents you from accidentally printing more postage than you need.

See Meter Imprint.

Cartridge containing the ink used to produce the meter stamp.

An optional message, such as “First Class” or “Non-Profit,” that prints vertically to the immediate left of the postage imprint.

A meter check required by the USPS.

A warning message that alerts you when you attempt to use more postage than is currently in your Postage Meter

(Postal Security Device - PSD).

See Control Center.

Relieves the tension along the feeder path.

A code that locks the mailing system with a four digit password preventing unauthorized use of your meter.

You may set your machine to warn you when your funds go below a specified amount.

Press to view the main settings and options available.

See Postal Security Device.

A-4 SV61162 Rev. C


Meter Imprint (or Meter Stamp)

Mixed Mail

Mode Key

Modem

Numeric Keys

Password

Permit

Postage by Phone® System

Postage Meter

Postal Security Device (PSD)

Postage Tape

Presets

Printer Nozzle

Prompt

Quick Refill

Postage stamp printed directly on a piece of mail or tape using a meter device in place of traditional glue or adhesive affixed stamps. This type of postage requires a special form of indicia called an “information based indicia” (IBI). The

US Postal Service’s IBI Program (IBIP) is the program that makes printing of postage by a meter device possible.

Mail consisting of varying lengths and widths.

Press to choose from a variety of mail processing modes.

That part of the mailing system that dials the Pitney Bowes

Postage By Phone® Meter Payment System center and transfers information over the phone.

The part of the IntelliLink® Control Center that you use to enter amounts and numbers.

See Supervisor Password.

A permit is a special postal mark used instead of the usual meter stamp imprint. You open a permit account at the Post

Office. These permits provide you with special processing or discount rates.

The Pitney Bowes system that allows you to purchase postage over the phone line.

See Postal Security Device.

The PSD contains the funds and performs all of the calculations necessary to print meter stamps that comply with the latest USPS standards. The PSD is contained in the DM Series™ Digital Mailing System IntelliLink® Control

Center.

Tape on which reports or meter stamps are printed when a piece of mail is too large or small, or too fragile to run through the mailing system.

A combination of mailing system settings you create and name so that you can call them up as a named preset thereby eliminating the need to enter each setting whenever you use this combination of settings.

The mechanism in the print engine that sprays the ink onto the envelope or tape.

A displayed message requesting you to respond to a choice, condition, or action.

This refill repeats the same amounts of the previous refill.

SV61162 Rev. C A-5


Rate update

Reports Key

Return Receipts

Restricted Delivery

Screen Keys

Seal Key

Shingle

Side Guide

Signature Confirmation

Sleep Timer

Stacker

Supervisor Password

Tape Exit

A-6

Changing of the postal rates by the USPS.

This key allows you to view a or select a report to print.

A return receipt for Certified Mail serves as a legal document proving the date and time when the recipient took possession of the piece of mail. You fill out a return receipt postcard and the Postal Service sends the green return receipt postcard back to you, the sender.

Restricted Delivery for Certified Mail requires your USPS carrier to deliver only to the person you specified. This person must sign for the mail.

The five keys directly to the left of the display screen that allow you to select options from the menus displayed on the screen.

Press if you want to seal your envelopes without applying postage.

A way to arrange pieces of mail in stepped positions for feeding, so that the mail is accepted one at a time.

The moveable guide at the front of the feed deck used to stabilize the envelope position when feeding it.

A signature proof of delivery service which provides mailers with the signature and text name of the recipient, along with the date, time, and ZIP Code that is provided with Delivery

Confirmation. Actual signatures can be easily obtained from the USPS via fax or mail. This service meets the needs of mailers who require a signature for high-value shipments, legal requirements, or who are specifically concerned with avoiding fraud. For security purposes, digital signatures are not publicly displayed on the web site.

Signature Confirmation may be combined with special services. To get the latest fees, go to www.usps.com

and search for "Signature Confirmation".

The mode that the mailing system automatically enters after a certain period of inactivity.

The holder at the end of the feeder path where mail is deposited. Two types of stackers are available: tabletop drop-stacker and power-stacker.

Code that restricts access to certain mailing system operations.

Location where the tape comes out of the right side of the mailing system.

SV61162 Rev. C


Test Pattern

Thickness Adjustment Knob

Tyvek®

USPS

WEIGH-ON-THE-WAY™ (WOW™)

Wiper Blade

ZIP Code

ZIP+4 Code

The pattern printed during a test to show the clarity of the meter imprint.

Adjusts the tension to accommodate the thickness of the pieces of mail you are feeding.

A plastic material used for envelopes.

The Unites States Postal Service.

A mail weighing mode that weighs mixed mail as it passes along the feed deck and applies the appropriate postage.

Part of the printing assembly that wipes excess ink off the printhead.

A ZIP Code is a numeric code used by the USPS to identify general and specific geographic areas in the United States.

A 9-digit numeric code incorporating the original 5-digit ZIP

Code, a hyphen, and 4 additional digits. The first 5 digits identify the delivery office. The 4-digit add-on identifies specific delivery segments.

SV61162 Rev. C A-7

SV61162 Rev. C

Appendix B - Operator

Training Checklist

The following checklist includes the topics your

Pitney Bowes representative will discuss with you to ensure that you fully understand how to operate your DM Series™ mailing system.

The checklist is divided into the following sections:

Learning About Your System ........................ B-2

Basic Operations .......................................... B-3

Advanced Operations* ................................. B-4

If You Need to Change Your

System Set up .............................................. B-5

What You Need to Do to

Maintain Your System ................................... B-7

If You Have Problems with Your System ...... B-8

*The Advanced Operations section contains topics for all possible options you can purchase with your system. Your representative will cover only those options that apply to your specific system configuration.

For additional training options, contact your local sales professional.

B-1

B • Operator Training Checklist

Learning About Your System

Place a check mark in the Done box when you complete the topic.

Learning About

System controls, connections and their locations.

The IntelliLink® Control

Center and the main display screen.

DM Series™ Digital Mailing

System throughput.

Mailing material you can use with your system.

How to get technical phone support.

How to get information on the web.

Critical safety information.

Refer to Chapter and Section

Chapter 2, The IntelliLink® Control

Center

Appendix C, Specifications

Appendix C, Mailing Material

Pitney Bowes Contact Information

List

Pitney Bowes Contact Information

List

Chapter 1, Safety Requirements

Page Done

Chapter 2, Parts of Mailing System 2-5

2-14

C-2

C-4

1-4

B-2 SV61162 Rev. C

SV61162 Rev. C


Basic Operations


How to do the following:

Move around, select and enter information in the main screen.

Determine the best way to run mail on your system.

Select the way you are going to run mail on your system.

Get your mail ready to run on your system.

Pick a class, carrier and/or special service for your mail.


Chapter 4, Navigating Hints

Chapter 4, Determining the Correct

Postage Mode

Chapter 4, Selecting the Postage

Mode and Running Mail

Chapter 4, Preparing Your Mail

Choose an account if you are using accounting on your system.

Add postage to your mail after you have already printed it.

Change the date on your mail after you have already printed it.

Connect your IntelliLink®

Control Center (which contains your postage meter) to an analog phone line for adding postage and downloading updates.

See how much money you have in your postage meter.

See how much money is in your Pitney Bowes account.

Chapter 4, Selecting the Class,

Carrier, Special Services, or

Options

Chapter 4, Selecting or

Deselecting an Account

Chapter 4, Adding Postage or

Changing the Date

Chapter 4, Adding Postage or

Changing the Date

Chapter 6, Connecting Your Postage Meter to an Analog Phone

Line

Chapter 6, Checking Available

Funds in Your Postage meter

Chapter 6, Checking Your Postage By Phone® Meter Payment

System Account Balance

Chapter 6, Adding Postage Add postage to your postage meter.

Print a report on an envelope or on a tape

Order replacement supplies for your system.

Chapter 8, Printing a Report

Chapter 11, Ordering Supplies

Page Done

4-2

4-4

4-10

4-6

4-19

4-18

4-30

4-31

6-4

6-6

6-6

6-7

8-2

11-2

B-3


Advanced Operations



Change or advance the date to be printed on your envelope or tape (this does not change your system's date).

Add advertisements to your meter stamp.

Add inscriptions to you meter stamp.

Change the location on the envelope where you print the meter stamp.

Define presets so you can recall specific settings on your mail system.

Use confirmation services

(adding barcode labels to your mail)

Track your confirmation services records on the internet.

Select an optional Smart

Class™.

Setting up the optional Smart

Class™ feature.

Clear the number of mail pieces you have processed on your system.

Add a supervisor password to your system to prevent operators from performing certain operations (like adding postage, or clearing the number of mail pieces).

Add a lock code to your system to keep unauthorized operators out.

Add new features or updates to your system using the



Chapter 4, Meter Stamp Options:

Date


Advertisement


Inscription


Print Position

Chapter 5, Defining Presets

Chapter 4, Using Electronic

Confirmation Services

Chapter 4, Tracking Information on the Internet

Chapter 4, Selecting a Smart

Class™

Chapter 5, Setting up the Optional

Smart Class™ Feature

Chapter 4, Clearing the Batch

Count

Chapter 5, Setting Up a Supervisor

Password

Chapter 9, Performing Updates or

Adding Features

Page Done

4-21

4-22

4-23

4-24

5-21

4-25

4-26

4-20

5-31

4-32

5-6

Chapter 5, Setting Up a Lock Code 5-7

9-17

B-4 SV61162 Rev. C

SV61162 Rev. C


If You Need To Change Your System Setup



Change the date on your

DM Series™ System.

Set up a new scale or change settings on an existing scale, including:

• adjust for the scales environment.

• set your system to automatically recognize the scale.

• set up to use differential weighing.

• set up to clear or retain the class value when you add a new weight on the scale.

• set up to clear or retain the ZIP or Zone value when you add a new weight on the scale.

• set up to clear or retain the ZIP or Zone value when the class changes.

• set up to prompt the operator for a ZIP Code or Zone.

• set up a group of ZIP

Codes for a bulk mailing center.

• add ZIP Codes to a Zone

0 rate.

Set the value at which you are warned that you are running low on funds in your meter.

Set the value at which you are warned that you are running low on ink for printing your postage.


Chapter 5, Setting the Date and

Time of Day

Chapter 5, Setting Up the Scale and Selecting Rates

Chapter 5, Scales/Rates: Attached

Scale

Chapter 5, Scales/Rates: Autoscale

Chapter 5, Scales/Rates: Diff

Weigh Trip Weight

Chapter 5, Scales/Rates: Class if

New Piece

Chapter 5, Scales/Rates: Destination if New Piece

Chapter 5, Scales/Rates: Destination if New Class

Chapter 5, Scales/Rates: ZIP/Zone

Prompt

Chapter 5, Scales/Rates: BMC

Intra ZIP

Chapter 5, Scales/Rates: Add ZIPs to Zone 0

Chapter 5, Configuring High/Low

Funds Warnings

Chapter 5, Configuring Low Ink

Warning

Page Done

5-5

5-8

5-8

5-9

5-9

5-9

5-10

5-10

5-10

5-11

5-11

5-17

5-17

B-5


If You Need To Change Your System Setup (continued)



Change timeouts on your

DM Series™ Digital Mailing

System, including:

• set how long the main screen can remain inactive before turning off.

• set how long your system can remain inactive before it shuts down power to the printer and the meter.

• set how much time to wait before your system restores the default or normal preset values.

• set up how much time to wait before the feeder stops after the last envelope is fed.

• set up how much time the system will continue to feed mail placed on the feed deck without having to press the Start key.

Set up your system for a barcode scanner.


Chapter 5, Configuring System

Timeouts


Timeouts: Display Sleep


Timeouts: Display Sleep


Timeouts: Normal Preset Timer


Timeouts: Feeding Timeout


Timeouts: Waiting for Env

Chapter 5, Configuring the

Optional Barcode Scanner

Page Done

5-18

5-18

5-18

5-19

5-19

5-20

5-26

B-6 SV61162 Rev. C

SV61162 Rev. C


What You Need to Maintain Your System



Determine what supplies you need to keep on hand.

Clean the outside or your system.

Replace the tape roll.

Refill the E-Z Seal® Sealing

Solution.

Clean the moistener brush that wets the envelope flap.

Replace the moistener wick for the moistener brush.

Check the print quality by doing a print test.

Change the printhead.


Chapter 9, Items to Keep on Hand

Chapter 9, Cleaning the Exterior

Chapter 9, Tape Maintenance

Chapter 9, E-Z Seal ® Sealing

Solution Maintenance

Chapter 9, Moistener Maintenance

Chapter 9, Cleaning or Replacing the Wick

Chapter 9, Printer Maintenance

Page Done

9-2

9-2

9-2

9-5

9-6

9-7

9-9

Chapter 9, Changing the Printhead 9-13

Change the wiper blade on the printhead.

Replace the ink cartridge.

Chapter 9, Changing the Wiper

Blade Assembly

Chapter 9, Replacing the Ink

Cartridge

9-16

9-11

B-7


If You Have Problems with Your System


What to do if the following occurs:

Envelopes are not sealing correctly.

Envelopes are not feeding correctly, or are getting jammed.

Tape is jamming.


Chapter 10, Envelope Sealing

Problems

Chapter 10, Envelope Feeding

Problems

Postage is not printing correctly.

Cannot add postage to your meter.

Difficult to read the display

Getting erratic readings from the scale.

Chapter 10, Tape Feeding Problems

Chapter 10, Printing Problems

Chapter 10, Postage Refill

Problems

Chapter 10, Display Problems

Chapter 10, Weighing Problems

Page Done

10-2

10-4

10-8

10-9

10-10

10-11

10-12

B-8 SV61162 Rev. C

C Specifications

SV61162 Rev. C C-1

C • Specifications

Specifications

DM800™ Series Digital Mailing System - Specifications Table

Dimensions and Weight

Overall Dimensions:

Size (in) without Stacker (1)

Size (mm) without Stacker (1)

36L x 18H x 21D

915L x 457H x 533D

Size (in) with Optional WOW™ Module 56L x 18H x 21D

Size (mm) with Optional WOW™ Module 1422L x 457H x 533D

Weight (kgs):

Base System (Feeder and Printer)

Optional WOW™ Module

72 (32.7)

35 (15.9)

Optional Power Stacker DMPS 31 (14)

(1) For standard drop stacker, add 12" (305 mm) to the overall length; for the optional Power Stacker DMPS, add 31" (787 mm).

Electrical

Electrical Requirements

Agency Approvals

Compliance

Operating Conditions

Temperature Range F (C)

100 - 240 VAC,

50/60 Hz,

6.5 amps, max.

UL and CSA

ENERGY STAR®

Rel. Humidity

Min 40 (04)

Max 109 (43)

Min 8%

Max 95%

Capacities and Features

Feeder Type

Feeder Deck Capacity

Side Guide

Sealing Fluid in Storage Tank

Automatic

7 inches (177.8mm) for a stack of mail

Yes

Enough to seal 3000 pieces of mail

C-2 SV61162 Rev. C


SV61162 Rev. C

Capacities and Features (continued)

Throughput Speed #10, without optional WOW module, envelopes/min (2)

Throughput Speed #10, with optional WOW module, envelopes/min (2)

Throughput Speed Tape/min for longest meter stamp

Up to 190 or 210

Up to 70 or 90

14

(2) The actual throughput of your mailing system will vary depending on the material processed, the skill of the operator, and whether you are running in reduced speed mode. Refer to Chapter 4, Running Mail for information on running in reduced speed mode.

Sealing

Sealing Method

E-Z Seal® Sealing Solution Fluid

Sensing

Ink Capacity

Without Ads or Inscriptions

With Ads or Inscriptions

Sealing with flap closed

Warning message for low fluid level of

E-Z Seal®

Up to 42,100 impressions

Up to 21,000 impressions

Note: both quantities require a minimum of 80 impressions per day.

Internal Modem

33.6Kbytes/second

Telephone Cord for Analog Line

26 AWG or smaller

Optional Integrated Scale

Platform (0 - 10 lbs. capacity)

Accounting Features

Standard Accounting

Optional Budget Manager

100 standard, or optional

Up to 3000 accounts

Up to 50 operators

1-32 custom carriers

1-50 custom class/fees

1-15 custom reports

10,000 to 15,000 transactions

C-3

C • Specifications

Specifications

continued

Advertisements and Inscriptions

Advertisements

Inscriptions

Permit Mail Image

(An option you may be able to purchase, not available on all systems.)

Up to 10 custom advertisements, plus preloaded advertisements

Up to 20 custom inscriptions, plus preloaded inscriptions

Maximum # of images is 3.

Maximum identifying image name length is 15 characters.

Mailing Materials

Envelope Dimensions

(refer to envelope measurement figure on the next page)

Minimum: 3.5 in. x 5 in. (88.9 mm x 127 mm) postcard size.

Maximum: 13 in. x 13 in. (330 mm x 330 mm) in landscape orientation.

C5 envelopes can be processed when in portrait orientation.

Minimum: 1 in. (25.4 mm) Envelope Flap Depth

(refer to envelope measurement figure)

Envelope Thickness

Maximum: 3 7/8 in. (98.4 mm)

Minimum: 0.007 in. (0.2 mm)

Maximum: 5/8 in. (15.9 mm)

Acceptable Envelope Materials Include • Standard envelope paper

Envelope Flap Profiles

Weight of the Piece of Mail

Tape Roll Width

• Self-mailers

• Tri-fold mail

• Pre-sealed envelopes

• Commercial (square and baronial)

• Executive

• Monarch

10 lbs. maximum for each piece

Either 4 in. (102mm) or 5 inches (127 mm)

C-4 SV61162 Rev. C

13 in.

(330 mm)

Envelope Dimensions


13 in. (330mm)

3 7/8 in. (98.4 mm)

Maximum

3.5 in.

(88.1 mm)

5 in. (127mm)

1 in. (25.4mm)

Minimum

SV61162 Rev. C C-5

Index

SV61162 Rev. C I-1

I • Index

A

Accessories

description 2-4,11-3 ordering 2-4,11-3

Accounting

selecting the accounting type 7-13

set up mode 7-2

turning off accounting 7-13

Accounts

accessing features 7-2

adding subaccounts to 7-5

changing name 7-5,7-7

changing number 7-5 changing password 7-5

changing status 7-7

checking Postage By Phone balance 6-6

clearing account information 7-10

enabling/disabling 7-8

explaining account structure 7-15,7-16

overview 2-4

selecting a period 7-8

transferring funds 7-11

Accounts key

description 2-14

location 2-15

Account list report 8-8

AccuTrac™ Mail Accounting System 2-3

AC adapter

connector location 2-9,2-10,6-5

Adding fund to your postage meter 6-7

Advance Date

storing in a custom preset 4-21,5-22

Advertisements

included with system 11-3 ordering 2-4,11-3

selecting 4-22

Alpha keyboard

description 2-15 location 2-15

Analog phone line

definition 2-9

Analog phone line connection 2-10,6-4

Arrow keys


on the main screen 4-2,5-2

Art card

location 2-5,2-6

to perform updates 9-18

Attached scale - autotape mode

how to use 4-16

when to use 4-5

Attached scale mode

how to use 4-15

when to use 4-4,4-5

B

Barcodes

using for USPS Confirmation Services 4-27

Barcode scanner

configuring 5-26

Batch count

on the main screen 2-16

Budget Manager

description 2-4

selecting 7-13

C

Class

selecting a Smart Class™ 4-19 selecting class, carrier, special services 4-19

Class key

description 2-14

location 2-15

Cleaning

exterior of mailing system 9-2

moistener brush 9-6

moistener wick 9-7

printer nozzle 9-10

Clear key


Communications

location of ports 2-8

options 2-3

Connectors

mailing machine base 2-8

on IntelliLink Control Center 2-9

Correcting postage 4-30

Cover

feed 2-5,2-6 printer 2-5,2-6

Custom presets key

description 2-14

how to define preset values 5-22,5-24

location 2-15

I-2 SV61162 Rev. C


D

Data capture report 8-13

Date

advancing the date 5-5

selecting date options 4-21

setting date options 5-5

Daylight saving

setting up 5-5

Dialing prefix 5-13

Differential weighing

how to use 4-13

when to use 4-4,4-5

Discount codes 5-11

Display

adjust the contrast 5-4

setting the sleep timer 5-18

DJPS/DMPS Power Stacker 2-3,2-5,4-10,4-11,4-

12,4-14,4-15,4-17,4-19

DJPS Power Stacker 2-7

E

E-Z Seal 9-5 adding more solution 9-5

ordering 11-2

E-Z Seal bottle


Energy Star Compliance 2-2

Enter key


Envelopes

dimensions C-5

Error report 8-11

External device ports

mailing machine base 2-8

F

Feed cover 2-5,2-6

Feed deck

location 2-6,2-11

optional WOW™ location 2-12

Funds

setting the high value warning 5-17 setting the low funds warning 5-17

tranferring account funds 7-11

Funds key

adding postage 6-7

checking available funds 6-6 check Postage By Phone 6-6

clear batch number 4-32

description 2-14

location 2-15

Funds report 8-9

H

Help

Postage By Phone 6-2

High funds warning

description 5-17 setting up 5-17

I

Ink cartridge

location 2-13

ordering 11-2

replacing 9-11–9-13

Inscriptions

included with system 11-3 ordering 2-4,11-3

selecting 4-23

Inspections

notification of 1-4,6-2 required by USPS 6-2

IntelliLink Control Center (ICC)

connected to remote analog line 2-10

definition 2-3

keys 2-14–2-15

location 2-6

main screen 2-16

J

Jams

clearing envelope jams in the feed module 10-5

clearing jams in the printer module 10-7

clearing jams in the WOW™ module 10-6

clearing tape jams 10-8

Jam release levers

description 2-11,2-12 location 2-11,2-12 location in optional WOW™ module 2-12

Job report 8-12

K

Key in postage mode

how to use 3-2–3-4,4-10

when to use 4-4,4-5

SV61162 Rev. C I-3

I • Index

L

Language

options 5-4 select 5-4

Last 5 refills report 8-6

Loading a tape roll 9-2

Lock button

description 2-14

location 2-15

Low funds warning

description 5-17 setting up 5-17

M

Mail

preparation 3-2 quick setup and start 3-2

selecting the postage mode 4-10,4-14,4-16

tips for feeding mail 4-8

Mailing system

feed deck 2-5 on/off switch 2-5 platform scale (optional) 2-5 side guide 2-5 stacker 2-5 transport release knob 2-5

Maintenance

cleaning the exterior 9-2

cleaning the printer nozzle 9-10

moistener brush assembly 9-6

adjusting wetness 9-8

cleaning/replacing the brush 9-6

cleaning/replacing the wick 9-7

printing a test pattern 9-9

replacing the E-Z Seal 9-5

replacing the ink cartridge 9-11

replacing the printhead 9-13

replacing the tape 9-2

replacing the wiper blade assembly 9-16

Main cover 2-5,2-6

Main screen

advertisement display 2-16 postage indicia 2-16 status area 2-16

Manual weight entry mode

how to use 4-14

when to use 4-5

Menu key

description 2-14

location 2-15

I-4

using to change elements on mail 4-21

Meter

taking out of service 5-25

Meter stamp

change the elements of 4-21


Modem

advanced connection settings 5-16

connecting to base 2-10

connecting to ICC 2-10,6-5

connector on base 2-8

connector on ICC 2-9

selecting dialing sound 5-14,5-15

setting up 5-12

Mode key

description 2-14

location 2-15

using to select postage mode 4-10

when running mail 3-4

Moistener brush assembly 9-6

adjusting wetness 9-8

cleaning/replacing the brush 9-6

cleaning/replacing the wick 9-7

Multi-account summary report 8-4

N

Navigating hints

running mail 4-2

setting up accounting 7-2

setting up mailing system 5-2

Normal preset key

description 2-14

how to set up 5-21

location 2-15

Normal preset timeout 5-19

Numeric keys

description 2-14

location 2-15

O

On/off switch

location 2-6

Ordering

E-Z Seal 11-2 ink cartridges 11-2 tape 11-2

P

Passwords

changing account password 7-7

SV61162 Rev. C


protecting mail operations 5-6

setting up for each account 7-5

setting up supervisor 5-6

turning on/off for accounting 7-9

Permit

defined 2-4

selecting 4-17

Permit mail report 8-8

Pitney Bowes Supply Line™ 2-4

Postage

adding more postage 4-30

Postage By Phone 6-2

checking funds in account 6-6 checking funds in postage meter 6-6

entering the dialing prefix 5-13

entering the number to dial 5-13,5-14

setting up 5-12

setting up your account 5-13

Postage funds

adding to postage meter 6-7

checking account 6-6

managing 6-3

Postage meter 6-2

adding funds 6-7

description 2-2

inspection 1-4

rekey requirements 6-2

removing from service 5-25

USPS inspections 6-2

Postage modes

attached scale 4-4,4-5 attached scale - autotape 4-5

differential weighing 4-4,4-5,4-11,4-12,4-13

key in postage 4-4,4-5,4-10

manual weight entry 4-5

seal only 4-16,4-17

Postage tape

description 2-11,2-12 location 2-11,2-12 location in option WOW™ module 2-12

printing 3-4

specifications C-4

when to use 3-4,4-9

Postal Security Device 2-2,6-2

Postcards

printing postage for 3-2,4-4

Power stacker

optional DJPS 2-3,2-5,2-7,4-10,4-11,4-12,4-

14,4-15,4-17,4-19

Presets custom presets

how to define 5-22

how to delete 5-24 how to edit 5-24 how to rename 5-24 how to view 5-24

normal preset

how to define 5-21

Printer

adding optional attached 5-25

attached (external) 8-2

cleaning the nozzle 9-10

location of USB connector 2-8,5-25

maintenance 9-9 printing a test pattern 9-9

Printhead


replacing 9-13–9-16

Printing postage

on envelopes 3-4,4-10

on tape 4-9

Printing tapes 3-4

Print permit mode

when to use 4-5

Q

Quick Reference Card

location 2-6

R

Rates

adding ZIPs to zero zone 5-11 setting up discount codes 5-11

Reduced speed mode

how/when to use 4-8

Reports

account list 8-8

data capture 8-13

error 8-11

funds 8-9

job 8-12

last 5 refills 8-6

multi-account summary 8-4

overview 2-4

permit mail 8-8

selecting a 8-3 single account 8-3

system setup 8-10

SV61162 Rev. C I-5

I • Index

Reports key

description 2-14

location 2-15

S

Safety requirements 1-4–1-10

Scales

password protecting setup 5-6

procedures for setting up 5-8 setting up attached scale 5-8

setting up autoscale 5-9

setting up ZIP code prompt 5-10 setting up Zone prompt 5-10

scanner

configuring the barcode scanner 5-26

Screen keys

description 2-14

location 2-15

Seal key

description 2-14

location 2-15

when running mail 4-8

Seal only mode

how to use 4-16,4-17

when to use 4-5

Side guide

adjusting for mail 3-3,4-7,10-2 correct setting 10-2

location 2-6

Single account report 8-3

Smart Class™

selecting 4-19,4-20

setting up 5-31

Specifications

accounting C-3

advertisements and inscriptions C-4

dimensions and weight C-2

envelope size C-4–C-5

width of tape rolls C-4

Stacker

definition 2-5

Start key


Subaccount

add 7-5,7-6

Subsubaccount

add 7-5

Supplies

ordering 11-2

System Setup Report 8-10

T

Tape

installing 9-2

ordering 11-2

specifications C-4

Tape key


when printing tapes 3-4

Thickness adjustment knob

description 2-11 location 2-6,2-11

possible problems 10-4,10-9

settings 2-11

Timeouts

display sleep 5-18

feeder 5-19 normal preset 5-19

transaction 5-20 waiting for envelope 5-20

Time and date stamp mode

when to use 4-5

Transport release knob

location 2-11

location on optional WOW™ module 2-12

Troubleshooting

envelope feeding problems 10-4–10-6

envelope sealing problems 10-2,10-3

printing problems 10-9–10-11

tape feeding problems 10-8

weighing problems 10-12–10-13

U

Updates

performing 9-17

USB ports

back of ICC 2-10

base of mailing machine 2-8

USPS confirmation services 4-25

editing or deleting records 4-29

using after printing 4-28

using barcodes 4-27 using before printing 4-27

I-6 SV61162 Rev. C


W

WEIGH-ON-THE-WAY™

using 4-11,4-12

when to use 4-4

WEIGH-ON-THE-WAY™ Module 2-5

location 2-7

Weighing mail

differential weighing 4-11,4-12,4-13

using WEIGH-ON-THE-WAY™ 4-11,4-12 using Weigh First Piece 4-12

Weight


Weigh First Piece

using 4-12

when to use 4-4

Wiper blade

replacing 9-16

Z

ZIP Code

entering 4-20

setting system to prompt for 5-10

Zone

entering 4-20

setting system to prompt for 5-10

SV61162 Rev. C I-7

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