Getting Help. Cabletron Systems CyberSWITCH CSX203, CyberSWITCH CSX202, CSX200 CyberSWITCH, CyberSWITCH CSX201

Introduction

Getting Help

If you need additional support related to this device, or if you have any questions, comments, or suggestions concerning this manual, contact the Cabletron Systems Global Call Center:

Phone

Internet mail

FTP

Login

Password

(603) 332-9400 [email protected]

ctron.com (134.141.197.25) anonymous your email address

BBS

Modem setting

(603) 335-3358

8N1: 8 data bits, No parity, 1 stop bit

For additional information about Cabletron Systems or our products, visit our World Wide Web site: http://www.cabletron.com/

For technical support, select Service and Support.

Before calling the Cabletron Systems Global Call Center, have the following information ready:

• Your Cabletron Systems service contract number

• A description of the failure

• A description of any action(s) already taken to resolve the problem (e.g., changing mode switches, rebooting the unit, etc.)

• The serial and revision numbers of all involved Cabletron Systems products in the network

• A description of your network environment (layout, cable type, etc.)

• Network load and frame size at the time of trouble (if known)

• The device history (i.e., have you returned the device before, is this a recurring problem, etc.)

• Any previous Return Material Authorization (RMA) numbers

4 CSX200 Family User’s Guide