advertisement
SERIES II INTELLIGENT DATA/FAX MODEMS
A.2.2 Making the Call
If you determine that your Series II Modem is malfunctioning, do not
attempt to alter or repair the unit. It contains no user-serviceable parts.
Call Black Box Technical Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:
• the information requested in Section A.1.
• the nature and duration of the problem.
• when the problem occurs.
• the devices/components involved in the problem.
• any particular application that, when used, appears to create the problem or make it worse.
• the results of any testing you’ve already done.
A.3 Shipping and Packaging
If you need to transport or ship your Series II Modem:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the Modem for repair, make sure you include the phone/line cords and power supply you’re using with it. If you are returning the Modem, make sure you include everything you received with it. Before you ship, contact Black Box to get a Return
Authorization (RA) number.
148
advertisement
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
Related manuals
advertisement
Table of contents
- 8 Introduction
- 8 How To Use This Manual
- 11 What is in Your Modem Package?
- 11 Modem Features
- 12 Fax Features
- 13 Technical Specifications
- 17 Power
- 17 Modem LED Indicators
- 19 Controls on PC Board
- 20 Safety Warnings
- 21 Installation
- 24 Is Your Series II Modem Ready for Use?
- 25 Operating Your Series II Modem
- 26 Simple Operations
- 26 The Answer/Originate - Voice/Data Toggle Switch
- 27 Introduction
- 27 Serial Port Limitations
- 28 How Can You Identify Your UART Type?
- 29 The 16550 UART and Windows
- 30 Configuring Your Software
- 30 Configuring Software for Your Modem
- 31 PC Initialization Strings
- 31 Changing Default Parameters
- 32 Other Parameters
- 32 Macintosh Initialization
- 33 Configuring Software for Your Computer
- 33 Configuring Software for the Remote System
- 34 Terminal Emulation
- 34 File Transfer Protocols
- 34 When to Disable Data Compression
- 35 Disabling Error Correction
- 36 Introduction
- 36 Dialing/On-Line/Answering
- 38 Auto. Leased Line Restoral Operation (336+ Only)
- 38 Manual Dial Backup Call Termination (336+ Only)
- 38 Dial Backup and Leased Line Restoral (336+ Only)
- 40 Dial-Up Operation (336+ Only)
- 40 Manual Call Origination
- 41 Automatic Answering
- 42 Manual Answering
- 42 Handshaking Details
- 43 Call Termination
- 45 Introduction
- 45 AT Command Editing
- 46 Functional Modes
- 47 Summary of AT Commands
- 51 Result Codes
- 53 Dialing Commands
- 53 Dialing Action Commands
- 55 Dial Modifier Commands
- 59 Phone Number Memory Commands
- 61 Configuration and Default Storage Commands
- 64 Command Response (Result Code) Commands
- 67 Phone Line Conditioning Commands
- 69 RS232C Interface Control Commands
- 71 Error Correction Commands
- 76 Flow Control Commands
- 82 Pass-Through and Pacing Commands
- 83 Speed Conversion Commands
- 86 Immediate Action Commands
- 91 Line Probe Commands
- 93 Introduction
- 103 Reading and Assigning S-Register Values
- 103 Examples of Assigning Values
- 104 Examples of Reading Values
- 104 AT Command and S-Register Summary
- 105 Introduction
- 105 Callback Feature Description
- 106 Remote Configuration Description
- 106 Configuration
- 112 Remote Configuration Procedures
- 113 Commands
- 115 Remote Configuration/Callback Security S-Registers
- 117 Introduction
- 118 Local Analog Loopback Test/V.54 Loop
- 119 Digital Loopback Test/V.54 Loop 2 (Local/Manual)
- 121 Digital Loopback Test/V.54 Loop 2 (Remote/Auto.)
- 122 Back-to-Back Test
- 124 Synchronous Mode Testing
- 124 Local Analog Loopback Test (Synchronous Mode)
- 125 Digital Loopback Test (Local/Manual) (Sync Mode)
- 126 Digital Loopback Test (Remote/Auto.) (Sync Mode)
- 128 Introduction
- 129 DIP-Switch Option Settings
- 137 Speaker Volume Control
- 138 Recording Option Configurations
- 140 Possible Causes and Solutions
- 148 Contacting Black Box
- 148 Recording Modem Information
- 149 Making the Call
- 149 Shipping and Packaging
- 150 Upgrading the Series II Modem’s Firmware
- 151 Appendix B - Dial Pulse and Tone-Dial Frequencies
- 152 Appendix C - Command Summary
- 165 Appendix D - DIP-Switch Summary
- 168 Appendix E - S-Register Summary
- 172 Appendix F - Result Code Summary
- 175 Appendix G - V.25bis Operation
- 188 Appendix H - Series II Modem Cables
- 190 Appendix I - RS232C Interface Specifications
- 196 Appendix J - Regulatory Information