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Chapter 4 - Troubleshooting and Testing
Contacting Ioline Customer Service
If the suggestions and guidelines in this manual cannot help resolve the difficulty contact Ioline Customer Service. When speaking with a customer service representative they will ask a number of questions regarding the results of the diagnostic investigation.
Use the following form to record the observations so Ioline can expedite solving the difficulties.
Diagnostic Record
•
What is the serial number for this unit? _______________ Logic board revision # ? _____
•
Who was the dealer that sold it to you? _________________________
•
Has the unit been working properly up to the point of the recent failure?
YES_____ NO_____
•
Are there any blinking LEDs or beeping sounds associated with this problem?
YES_____ NO_____
If yes, please describe them. ________________________________________
•
Were there communication or computer software problems?
If yes, please describe them. ________________________________________
•
When the plotter is first turned on, does the pen carriage move fully to the right?
•
Does the fan come on?
•
With the power off, slide the carriage from side-to-side.
YES_____ NO_____
YES_____ NO_____
•
Does the carriage slide easily to each side?
YES_____ NO_____
•
Is there more resistance to move the carriage to the left _____, the right _____, or is it equal? ______
•
Were all of the cable connections securely fastened to the logic board.
YES_____ NO_____
•
Were all logic components seated in the logic board.
•
Was the power supply shorting at the terminals?
•
Was the power supply voltages within the tolerances?
•
Record the power supply voltage readings here:
YES_____ NO_____
YES_____ NO_____
YES_____ NO_____
J3, VMOT(+24V)__________ J7, VMOT(+24V)__________
J3, +12V__________
J3, -12V__________
J7, +12V__________
J7, -12V__________
J3, +5 (1)__________ J7, +5 (1)__________
J3, +5 (2)__________ J7, +5 (2)__________
•
Were any of the transistors on the logic board defective?
YES_____ NO_____
If yes, which ones?
Q1___ Q2___ Q3___ Q4___ Q5___ Q6___ Q7___ Q8___
•
Were any of the motors or encoders bad?
If yes, which ones? X motor/encoder__ Y motor/encoder__
•
Please list any other difficulties. Be very specific about the nature of the problem and any symptoms associated with it.
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