Symantec NORTON SYSTEMWORKS 2004 RETAIL (10109303) for PC

Troubleshooting

Troubleshoot Rescue Disks

277

Troubleshoot Rescue Disks

Check here for possible solutions to issues that might arise with Rescue Disks.

My Rescue Disk does not work

See “Create and use Rescue Disks” on page 82.

Due to the number of product-specific technologies used by manufacturers to configure and initialize hard drives, the Rescue program cannot always create a bootable disk automatically. If your Rescue Boot Disk does not work properly, do one of the following:

1

1

1

Be sure you have downloaded the latest Rescue Disk update from LiveUpdate.

If you have a special startup disk for your computer, add it to your Rescue Disk set. In an emergency, start from that disk. Remove the disk and insert your

Rescue Boot Disk. At the DOS prompt, type

A:RSHELL, press Enter, then follow the on-screen instructions.

Use the Disk Manager or similarly named program that came with your computer to make your Rescue

Boot Disk bootable. Make sure to test your modified

Rescue Boot Disk.

Sometimes, your Rescue Boot Disk does not work properly because you have more than one operating system installed, such as Windows 2000 and Windows

98.

To modify your Rescue Boot Disk

1 Start up from your hard drive.

2 Insert your Rescue Boot Disk into drive A.

3 At the DOS prompt, type

SYS A:

4 Press Enter.

This transfers the operating system to the Rescue

Boot Disk. Be sure to retest your Rescue Disks.