Symantec NORTON SYSTEMWORKS 2004 RETAIL (10109303) for PC

282 Troubleshooting

Troubleshoot disk errors in Windows 98/Me

Troubleshoot disk errors in Windows

98/Me

See “Create and use Rescue Disks” on page 82.

Windows 98/Me are based on DOS (Disk Operating

System), a command-line driven operating system. The

CD includes four DOS-based Norton Utilities programs that you can use to diagnose and fix problems on your

Windows 98/Me computer. Those programs are also available on the Emergency Disks and Rescue Disks that you can create from programs in Norton SystemWorks.

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DOS procedures can be used on FAT16 or FAT32 volumes, but not on NTFS volumes.

The following DOS-based programs come with Norton

Utilities:

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Norton Disk Doctor (NDD.EXE)

Checks the integrity of logical disk structures and performs surface analysis tests to ensure the integrity of your disks.

Diagnoses and repairs common disk problems.

UnErase (UNERASE.EXE)

Recovers erased files automatically or manually.

UnFormat (UNFORMAT.EXE)

Restores accidentally formatted disks or repairs a severely damaged disk.

Disk Editor (DISKEDIT.EXE)

Full-featured sector editor for advanced users that lets you manually examine and modify files, directories, clusters, sectors, and system areas of your disk. Use

Disk Editor to edit, save, or undo changes to your disk parameters and to search an area of your disk for a particular data string.

DOS-based troubleshooting list

Many of the procedures that use DOS-based programs

(Disk Editor, Norton Disk Doctor, UnErase, and

UnFormat) require you to have a blank, formatted floppy disk available to create an Undo file, just in case the corrections you make are not what you expected.