Echo360 ALP Admin User Guide

Understanding Device Status

Administrator User Guide

Since devices are associated with rooms as a 1:1 relationship, click ROOMS from the main menu to open the Room Management page and view capture devices and their statuses.

By default, the Room Management page initially appears in "tiled" view. This allows for a quick-glance status assessment of the rooms listed. Use the filter drop-down lists across the top of the page to identify which rooms/devices to show specifically.

See Viewing Device and Room Status for information on viewing rooms/devices in "list"

view.

The room tiles on the page provide device status information as follows:

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Preview Tiles - Indicates that the device is actively capturing at the moment.

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CAPTURE WAITING TO START - Indicates that a scheduled capture is within 5 minutes of starting and the device is in a "preroll" state, preparing for capture.

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DEVICE IDLE - A tile showing a green icon and DEVICE IDLE text indicates that the device is ready, is communicating with ALP, and is available to capture.

DEVICE OFFLINE - This status can appear in either yellow or red, and indicates that the device is not communicating with ALP for some reason. It may be as simple as the device has been powered down for the night and has not restarted yet, or the network cable has been unplugged. o o

A yellow tile indicates there are upcoming captures that will not occur until the issue has been resolved.

A red tile indicates a captures are being missed because of the offline status. o

If the device is supposed to be online, check that it is powered on and connected to the network. Then try power cycling it to return it into an online state.

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DEVICE OUT OF SYNC - Indicates that the timestamp between the device and the ALP server is out of sync. o

You may need to power cycle the device to re-establish synchronization between the device and the time server.

These are not the only statuses shown but they are the ones you are likely to see most often. Generally speaking, the color coding indicates that:

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Administrator User Guide

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Green Tile: Device is connected and happy and ready to serve.

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Yellow Tile: There may be a problem with the device. Upcoming captures will be affected if not resolved.

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Red Tile: There is an immediate problem with the device and captures are being affected or missed.

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