Echo360 ALP Admin User Guide

Administrator User Guide

Performing a Factory Reset on the SafeCapture HD

All new SafeCapture HD's manufactured after March 2015 allow you to perform a factory reset, via the reset button located on the back of the device. Note that the reset process can take up to 10 minutes. Ensure that the unit does not lose power or is restarted during the reset process.

If your device was manufactured prior to March 2015, the factory reset capability must be applied to the device through a device firmware update. In all likelihood, this has already happened. However you can ask the following questions; if you answer "Yes" to

ANY of them, the device's firmware supports the pushbutton reset to factory settings :



Has the device been successfully connected to ALP?



For customers migrating to ALP from ESS, was the ESS running 5.4 Service Pack 5, and did you update your firmware then?



Did you otherwise run a device_reset.tgz that had support of this feature?

To activate the reset, the reset button must be pressed while powering on the

device. Pushing the reset button by itself is not sufficient.

IMPORTANT!! As with all factory resets, any existing captures saved on the unit but not uploaded to ALP will be lost as a part of the process.

To perform a push button SCHD factory reset

1. While the SafeCapture HD is powered off, press and hold the reset button. It is a small black button, identified in the below figure, located to the left of the power-assembly, on the back of the SCHD device.

2. While pressing the button, power on the SafeCapture HD. Continue holding the

button.

3. Release the button after 10 seconds.

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Administrator User Guide

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