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Operating Manual
Pure IP-PBX
Model No.
KX-NCP500/KX-NCP1000
KX-TDE100/KX-TDE200/KX-TDE600
Thank you for purchasing a Panasonic Pure IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-NCP500/KX-NCP1000: PBMPR Software File Version 7.0000 or later
KX-TDE100/KX-TDE200: PMMPR Software File Version 7.0000 or later
KX-TDE600: PGMPR Software File Version 7 .0
000 or later
Document Version: 2013-05
Feature Highlights
Feature Highlights
IP Communication
This PBX supports IP communication using a variety of IP telephones, such as the
KX-NT300/KX-NT500 series with Self Labelling
R
and/or Bluetooth wireless headsets, Panasonic
IP Softphones and SIP Extensions.
Easy Operation
A Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display helps you to access desired features easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped.
ENTER
Navigator Key Jog Dial
Message/Ringer Lamp
IP Proprietary
Telephone
IP Softphone
SIP Extension
Consult your dealer
Cellular Phone Features
This PBX supports the use of cellular phones with the PBX. Cellular phones can make and receive calls as if they were registered extensions.
1.1 Before Operating the Telephones
Wireless System
This PBX optionally supports a Portable Station
(PS) system. PSs can be used in the PBX with other wired telephones.
1.6 Cellular Phone Features (Page 166)
Simplified Voice Message
You can set incoming calls to be redirected to your message box to let callers leave voice messages when you are unable to answer the phone.
Hello, this is 204. Please leave your message.
1.3.78 Wireless XDP Parallel Mode
Call Center
This PBX offers a built-in Call Center feature called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued or redirected to a preprogrammed destination, answered in order of priority and monitored by a supervisor extension.
ICD Group
Customers Queuing
2 Operating Manual Document Version 2013-05
Feature Highlights
1.3.64 SVM (Simplified Voice Message)
Communication Assistant (CA)
CA Client users can connect to the PBX without using an external server. CA Client users can make calls by clicking in a phonebook on their
PC, as well as use many other features.
PC
(Client)
PC
(Client)
1.3.36 ICD GROUP FEATURES (Page 95)
CA Call Accounting
This application can calculate call cost estimates and track call activity for calls that are made through the PBX. Installing the CA Call
Accounting web server software allows you to access CA Call Accounting from any PC by using a web client. You can sort and view, print, or export call information with the web client.
PC
(Client)
PC
(Web Server)
PC
(Client)
Consult your dealer Consult your dealer
In This Manual,
•
The following abbreviations are used:
APT
® Analog Proprietary Telephone
Display PT
® Proprietary Telephone with a Display
DPT
® Digital Proprietary Telephone
IP-PT
® IP Proprietary Telephone
PS
® Portable Station
PT
® Proprietary Telephone
SIP Extension
® Session Initiation Protocol Extension
SLT
® Single Line Telephone
•
KX-NT500 series mean KX-NT543, KX-NT546 and KX-NT560.
•
The illustrations of the PBX are based on the KX-NCP500.
•
The following icons are used frequently.
Hints Conditions
Notice
•
This PBX supports SIP (Session Initiation Protocol) Extensions. However, some PBX features may not be available for SIP Extensions, depending on your telephone type.
•
Under power failure conditions, the connected telephones may not operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use.
•
Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
– interoperability and compatibility with all devices and systems connected to this product
– proper operation and compatibility with services provided by telecommunications companies over connected networks
Document Version 2013-05 Operating Manual 3
Feature Highlights
NOTES
•
Some optional hardware, software, and features are not available in some areas, or for some PBX models.
Please consult your certified Panasonic dealer for more information.
•
This manual provides basic information on how you can access commonly used PBX functions with proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles.
For detailed information about each feature or setting, refer to the Feature Manual or PC Programming
Manual.
•
In this manual, several kinds of PTs appear, as follows:
–
IP Proprietary Telephone (IP-PT)
–
Digital Proprietary Telephone (DPT)
–
Analog Proprietary Telephone (APT)
–
Proprietary Telephone with a Display (Display PT)
"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs, such as IP-PTs, the available telephone types are clearly indicated.
•
IP-PTs/SIP Extensions may become busy and you may not be able to make or receive calls, depending on the network status.
•
The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of this manual. To confirm the software version of your PBX, refer to the PC Programming Manual or PT
Programming Manual.
•
Product specifications are subject to change without notice.
•
The buttons and operations for the KX-NT400 differ from those for the other PTs. KX-NT400 users should refer to the Operating Instructions of the KX-NT400.
Notes for SIP Extension Users
Before using a SIP Extension, please read the following notes.
a.
The following features are available for SIP Extension users:
–
Making calls
–
Answering calls
–
Holding calls
–
Transferring calls (You cannot go on-hook before the transferred party answers.)
b.
The available operations using feature numbers are limited. Refer to the telephone types displayed at the top left of each operation.
c.
A KX-HGT100 user can access some PBX features using the feature numbers. Some features are only available when the firmware of the KX-HGT100 and the MPR software file version of the PBX are upgraded
to their latest versions. Refer to "1.5.1 Operation List". For more details, consult your dealer.
d.
A KX-HGT100 user can store and dial phone numbers in his/her telephone for personal use through
KX-HGT100 programming.
e.
vary depending on the type of telephone being used. For example, when you put a call on hold, a specific tone for the SIP Extension may be heard, or no tone may be heard.
f.
Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to activate
Automatic Callback Busy, will be ignored.
g.
The operations for SIP Extensions may differ from the steps in this manual, and may vary depending on the type of telephone being used.
Notes for KX-NT543, KX-NT546, and KX-NT560 IP-PT Users
While using a KX-NT543, KX-NT546, or KX-NT560 IP-PT in ECO mode, IP network transmission speed is relatively slow and the secondary Ethernet port cannot be used. To disable ECO mode, consult your dealer.
4 Operating Manual Document Version 2013-05
Feature Highlights
Trademarks
•
The Bluetooth
®
word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by
Panasonic Corporation is under license.
•
All other trademarks identified herein are the property of their respective owners.
Document Version 2013-05 Operating Manual 5
Safety Notices
Safety Notices
Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent damage to property.
The notices are classified as follows, according to the severity of injury or damage:
WARNING
CAUTION
This notice means that misuse could result in death or serious injury.
This notice means that misuse could result in injury or damage to property.
6 Operating Manual Document Version 2013-05
Important Information
Important Information
SAVE THESE INSTRUCTIONS
WARNING
SAFETY REQUIREMENTS
For All Telephone Equipment
•
The product must only be installed and serviced by qualified service personnel. The product should be used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or modification can cause a fire, electric shock, or damage to the product.
•
Do not allow rain to fall on the product or expose the product to moisture. Do not let water, oils, or other liquids to splash onto the product. Such conditions can lead to fire or electric shock, and may impair the performance of the product.
•
Follow all warnings and instructions marked on the product.
•
Do not place the product on an unstable or uneven surface. If the product were to fall over, it may cause injury or damage to the product.
•
Products that require a power source should only be connected to the type of electrical power supply specified on the product label. If you are not sure of the type of power supply to your home, consult your dealer or local power company.
•
For safety purposes some products are equipped with a grounded plug. If you do not have a grounded outlet, please have one installed. Do not bypass this safety feature by tampering with the plug.
•
Do not allow anything to rest on the power cord. Do not locate the product where the power cord may be stepped on or tripped on.
•
Do not supply power to a combination of devices that exceeds the total rated capacity of the wall outlets or extension cables used. If outlets, power strips, extension cords, etc. are used in a manner that exceeds their rated capacity, they emit large amounts of heat, which could cause a fire.
•
Regularly clean dust off of all equipment. Excessive amounts of dust can lead to fire or electric shock, and may impair the performance of the product.
•
Unplug the product from the wall outlet and contact your dealer in the following cases:
a.
When the power supply cord or plug is damaged or frayed.
b.
If liquid has been spilled into the product.
c.
If the product has been exposed to rain or water.
d.
If the product does not operate according to the operating instructions. Adjust only the controls that are explained in the operating instructions. Improper adjustment of other controls may result in damage and may require service by a qualified technician to restore the product to normal operation.
e.
If the product has been dropped or the cabinet has been damaged.
f.
If product performance deteriorates.
For the PBX
•
If damage to the unit exposes any internal parts, disconnect the power supply cord immediately and return the unit to your dealer.
•
Unplug the unit(s) from the AC outlet if the system emits smoke, an abnormal smell or makes unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorized Panasonic Factory Service Center.
•
This unit is equipped with a grounded plug. For safety reasons this plug must only be connected to a grounded outlet that has been installed according to applicable regulations.
•
Do not insert objects of any kind into this product, as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock.
Document Version 2013-05 Operating Manual 7
Important Information
[For KX-NCP Series PBX Users Only]
•
Only use the 19-inch rack mounting equipment (attachment bracket, screws) included with the PBX.
[For KX-TDE Series PBX Users Only]
•
Do not dispose of batteries in a fire, as they may explode. Dispose according to local regulations.
CAUTION
SAFETY REQUIREMENTS
For All Telephone Equipment
•
Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean with abrasive powders or with chemical agents such as benzine or thinner. Do not use liquid cleaners or aerosol cleaners.
•
The product should be kept free of dust, moisture, high temperature (more than 40 °C [104 °F]), and vibration, and should not be exposed to direct sunlight.
For the PBX
•
When relocating the equipment, first disconnect the telecom connection before disconnecting the power connection. When the unit is installed in the new location, reconnect the power first, and then reconnect the telecom connection.
•
The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near the equipment and is easily accessible.
•
Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never be placed near or over a radiator or other heat source. This product should not be placed in a sealed environment unless proper ventilation is provided.
•
When this product is no longer in use, make sure to detach it from the rack (for KX-NCP series PBXs)/wall
(for KX-TDE series PBXs).
•
To protect this unit from static electricity, do not touch any external connectors of the unit.
[For KX-NCP Series PBX Users Only]
•
To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL Listed or CSA Certified
Telecommunication Line Cord.
SECURITY REQUIREMENTS
In order to use the PBX safely and correctly the Security Requirements below must be observed. Failure to do so may result in:
•
Loss, leakage, falsification or theft of user information.
•
Illegal use of the PBX by a third party.
•
Interference or suspension of service caused by a third party.
What is User Information?
User Information is defined as:
1.
Information stored on the SD Memory Card:
Phonebook data, user IDs, system settings data, passwords (User/Administrator/Installer), Personal
Identification Numbers (PINs), etc.
2.
Information sent from the PBX to a PC or other external device:
8 Operating Manual Document Version 2013-05
Important Information
Phone call data (including telephone numbers of outside parties), call charge data, etc.
Requirements
1.
The SD Memory Card contains software for all the processes of the PBX and all customer data. It can be easily removed and taken away from the PBX by a third party. Therefore, do not allow unauthorized access to prevent data leakage.
2.
Always make backups of data stored on the SD Memory Card. For details, consult your dealer.
3.
To prevent illegal access from the Internet, activate a Firewall.
4.
To avoid unauthorized access and possible abuse of the PBX, we strongly recommend:
a.
Keeping the password secret.
b.
Selecting a complex, random password that cannot be easily guessed.
c.
Changing your password regularly.
5.
Perform the following when sending the PBX for repair or handing it over to a third party.
a.
Make a backup of data stored on the SD Memory Card.
b.
Using an SD formatter, format the SD Memory Card so that information cannot be retrieved from it.
6.
To prevent data leakage, render the SD Memory Card physically unusable before disposal.
7.
When user information is sent from the PBX to a PC or other external device, the confidentiality of that information becomes the responsibility of the customer. Before disposing of the PC or other external device, ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it physically unusable.
Notice
SAFETY REQUIREMENTS
For All Telephone Equipment
•
Read and understand all instructions.
For the PBX
•
Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX.
•
If you are having problems making calls to outside destinations, follow this procedure to test the CO lines:
1.
Disconnect the PBX from all CO lines.
2.
Connect known working single line telephones (SLTs) to those CO lines.
3.
Make a call to an external destination using those SLTs.
If a call cannot be carried out correctly, there may be a problem with the CO line that the SLT is connected to. Contact your telephone company.
If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the CO lines until it has been serviced by an authorized Panasonic Factory Service Center.
Notes
SAFETY REQUIREMENTS
For All Telephone Equipment
•
Never attempt to insert wires, pins, etc. into the vents or holes of the product.
Document Version 2013-05 Operating Manual 9
Important Safety Instructions
Important Safety Instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:
•
Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.
•
Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from lightning.
•
Do not use a telephone in the vicinity of a gas leak to report the leak.
[For KX-NCP Series PBX Users Only]
Rack Mount Instructions—The following or similar rack-mount instructions are included with the installation instructions:
a.
Elevated Operating Ambient—If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature
(Tma) specified by the manufacturer.
b.
Reliable Earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular attention should be given to supply connections other than direct connections to the branch circuit (e.g., use of power strips).
SAVE THESE INSTRUCTIONS
10 Operating Manual Document Version 2013-05
Attention
Attention
•
When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.
•
For users of PC Phone (Free License Version) shipped with KX-DT301/KX-T7601 USB Module:
All features of the PC Phone software are available for 90 days from the date of installation.
After this period expires, the following buttons on the Operation Screen will become unavailable:
–
Recording
–
TAM
–
Voice Memo
–
Text Memo
–
Speed
To continue using any of the corresponding features after the trial period, please purchase KX-TDA0350
(PC Phone, 5 licenses).
Notice for users in California
This product contains a CR coin cell lithium battery that contains perchlorate material—special handling may apply.
See www.dtsc.ca.gov/hazardouswaste/perchlorate
Document Version 2013-05 Operating Manual 11
F.C.C. REQUIREMENTS AND RELEVANT INFORMATION
F.C.C. REQUIREMENTS AND RELEVANT
INFORMATION
1.
Notification to the Telephone Company
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the side of this equipment is a label that contains, among other information, a product identifier in the following format:
[For KX-NCP Series PBX Users Only]
US: ACJMF04BKX-NCP500
[For KX-TDE Series PBX Users Only]
US:AAAEQ##TXXXX
If requested, this number must be provided to the telephone company.
Installation must be performed by a qualified professional installer. If required, provide the telephone company with the following technical information:
•
Telephone numbers to which the system will be connected
•
Make: Panasonic
•
Model:
KX-NCP500/KX-NCP1000/KX-TDE100/KX-TDE200/KX-TDE600
•
Certification No.: found on the side of the unit
•
Ringer Equivalence No.
KX-NCP500/KX-NCP1000: 0.4B
KX-TDE100/KX-TDE200: 0.3A
KX-TDE600: 0.4B
•
Facility Interface Code
KX-NCP500/KX-NCP1000: 02LS2, 04DU9.BN/DN/1KN/1SN
KX-TDE100/KX-TDE200: 02LS2, 04DU9.BN/DN/1KN/1SN
KX-TDE600: 02LS2, 04DU9.BN/DN/1KN/1SN
•
Service Order Code
KX-NCP500/KX-NCP1000: 9.0F, 6.0P
KX-TDE100/KX-TDE200: 9.0F, 6.0P
KX-TDE600: 9.0F, 6.0P
•
Required Network Interface Jack
KX-NCP500/KX-NCP1000: RJ45S, RJ48C
KX-TDE100/KX-TDE200: RJ21X, RJ48C, RJ2HX
KX-TDE600: RJ21X, RJ48C
2.
Ringer Equivalence Number (REN)
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive
RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.
[For KX-NCP Series PBX Users Only]
The REN for this product is part of the product identifier that has the format US: ACJMF04BKX-NCP500.
The digits represented by 04 are the REN without a decimal point (e.g., 04 is a REN of 0.4). For earlier products, the REN is separately shown on the label.
[For KX-TDE Series PBX Users Only]
For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the following format:
12 Operating Manual Document Version 2013-05
F.C.C. REQUIREMENTS AND RELEVANT INFORMATION
•
US:AAAEQ##TXXXX
The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.
3.
Incidence of Harm to the Telephone Lines
If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
4.
Changes in Telephone Company Communications Facilities, Equipment, Operations and
Procedures
The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.
5.
Trouble with this equipment
If trouble is experienced with this equipment, for repair or warranty information, please see the attached warranty, which includes the Service Center Directory. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
6.
Connection to Party Line
Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.
7.
Combined Use with Alarm Equipment
If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
Note
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
CAUTION
•
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device.
When programming emergency numbers and/or making test calls to emergency numbers:
1.
Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.
2.
Perform such activities in the off-peak hours, such as early morning hours or late evenings.
•
The software contained in the ARS and TRS features to allow user access to the network must be upgraded to recognize newly established network area codes and exchange codes as they are placed into service.
Failure to upgrade the on-premise PBXs or peripheral equipment to recognize the new codes as they are established will restrict the customer and users of the PBX from gaining access to the network and to these codes.
KEEP THE SOFTWARE UP TO DATE WITH THE LATEST DATA.
Document Version 2013-05 Operating Manual 13
Table of Contents
Table of Contents
1.1
1.1.1
1.2
1.2.1
1.2.2
1.3
1.3.1
1.3.2
1.3.3
1.3.4
1.3.5
1.3.6
1.3.7
1.3.8
1.3.9
1.3.10
1.3.11
1.3.12
1.3.13
1.3.14
1.3.15
1.3.16
1.3.17
1.3.18
1.3.19
1.3.20
1.3.21
1.3.22
1.3.23
1.3.24
1.3.25
1.3.26
1.3.27
1.3.28
1.3.29
1.3.30
1.3.31
1.3.32
1.3.33
1.3.34
1.3.35
1.3.36
1.3.37
1.3.38
1.3.39
1.3.40
ICD Group Features—Log-in/Log-out Monitor and Remote Control ............................100
1.3.41
1.3.42
1.3.43
1.3.44
1.3.45
14 Operating Manual Document Version 2013-05
Table of Contents
1.3.46
1.3.47
1.3.48
1.3.49
1.3.50
PDN (Primary Directory Number)/SDN (Secondary Directory Number)
1.3.51
1.3.52
1.3.53
Private Network Features—CLIP (Calling Line Identification Presentation) .................116
1.3.54
Private Network Features—CLIR (Calling Line Identification Restriction) ....................117
1.3.55
Private Network Features—COLP (Connected Line Identification Presentation) ........118
1.3.56
Private Network Features—COLR (Connected Line Identification Restriction) ...........118
1.3.57
1.3.58
1.3.59
1.3.60
1.3.61
1.3.62
1.3.63
1.3.64
1.3.65
1.3.66
1.3.67
1.3.68
1.3.69
1.3.70
1.3.71
1.3.72
1.3.73
1.3.74
1.3.75
1.3.76
1.3.77
1.3.78
1.4
1.4.1
1.4.2
1.4.3
1.4.4
1.5
1.5.1
1.5.2
1.5.3
1.6
1.6.1
Private Network Features—Displaying Your Telephone Number on the Called Party’s
2.1
2.1.1
2.1.2
2.1.3
2.1.4
2.1.5
Private Network Features—NDSS (Network Direct Station Selection) Monitor
Document Version 2013-05 Operating Manual 15
Table of Contents
2.1.6
3 Customizing Your Phone & System ...................................................179
3.1
3.1.1
3.1.2
3.1.3
3.1.4
3.2
3.2.1
3.2.2
3.3
3.3.1
3.3.2
4.4.2
4.4.3
4.4.4
4.4.5
4.4.6
4.4.7
4.4.8
4.4.9
4.1
4.1.1
4.2
4.2.1
4.3
4.3.1
4.4
4.4.1
KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.02xx ...............................224
KX-NCP500/KX-NCP1000 PBMPR Software File Version 4.1xxx ...............................224
KX-NCP500/KX-NCP1000 PBMPR Software File Version 5.0xxx ...............................224
KX-NCP500/KX-NCP1000 PBMPR Software File Version 6.0xxx ...............................225
KX-NCP500/KX-NCP1000 PBMPR Software File Version 7.xxxx ...............................225
KX-TDE100/KX-TDE200 PMMPR Software File Version 2.01xx .................................225
KX-TDE100/KX-TDE200 PMMPR Software File Version 3.0xxx .................................226
KX-TDE100/KX-TDE200 PMMPR Software File Version 4.1xxx .................................226
KX-TDE100/KX-TDE200 PMMPR Software File Version 5.0xxx .................................226
4.4.10
KX-TDE100/KX-TDE200 PMMPR Software File Version 6.0xxx .................................227
4.4.11
KX-TDE100/KX-TDE200 PMMPR Software File Version 7.xxxx .................................227
4.4.12
4.4.13
4.4.14
4.4.15
4.4.16
16 Operating Manual Document Version 2013-05
Section 1
Operation
This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX.
Document Version 2013-05 Operating Manual 17
1.1.1 Before Operating the Telephones
1.1 Before Operating the Telephones
1.1.1 Before Operating the Telephones
What Kind of Telephone Can Be Used?
You can use the following types of telephone with this PBX:
•
Panasonic IP Proprietary Telephone (IP-PT)
(e.g., KX-NT346 or KX-NT366)
•
SIP Extension
(e.g., KX-HGT100)
•
Panasonic Proprietary Telephone (PT)
(e.g., KX-T7636 or KX-DT346)
•
Panasonic Portable Station (PS)
(e.g., KX-WT125, KX-TD7690)
•
Single Line Telephone (SLT)
(e.g., rotary pulse telephone)
Which features are available depend on the type of telephone being used. If you are using a Panasonic proprietary telephone with a special feature button such as
REDIAL
or a display (Display PT) or both, you can follow the operation with the button or display messages for easy programming.
If you use a large display telephone (e.g., KX-NT346 or KX-T7636), you can follow the displayed messages to use the features. If your telephone does not have feature buttons and/or a display, you may operate the
PBX by entering a feature number instead. Follow the operation for your type of telephone.
If you use a Console, you can use the buttons on the Console as the buttons on the connected proprietary telephone.
•
If you use a Panasonic proprietary telephone which does not have feature buttons, you may change one of the unused flexible buttons to a feature button. Refer to
"3.1.4 Customizing the Buttons".
Registration for your Portable Station (PS)/SIP Extension
Your PS/SIP Extension must be registered with the PBX and assigned an extension number before initial use, through system programming. To confirm the extension number of your PS, refer to "Your extension
Extension.
Feature Numbers
To use certain features, you need to enter specified feature numbers (and an additional parameter, if required).
There are two types of feature numbers as follows:
•
Flexible feature number
•
Fixed feature number
Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other numbers for easier use. In this manual, the default numbers (factory installed) are used for operations.
A flexible number is shown as (half-shaded key). Use the new programmed number if you have changed the feature number. Write the new number in the "Feature Number Table" (Appendix).
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1.1.1 Before Operating the Telephones
If you use a single line telephone which does not have the " " or "#" keys;
it is not possible to access features that have " " or "#" in their feature numbers.
Tone
Display
In this manual, you will see "the display …". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed.
If you use a Panasonic display proprietary telephone, the display helps you confirm the settings. Some proprietary telephones also give you easy access to features. A message is displayed depending on the feature. By pressing the corresponding button on the side or at the bottom of the display, or pressing the
Navigator Key, you can access the desired feature.
Furthermore, depending on the display proprietary telephone, you can operate features or make calls using
the display message. Refer to "1.4 Display Features".
Your Extension Number
If you use a Panasonic display proprietary telephone, you can check your own extension number on the display.
Press the TRANSFER button or Soft (S1) button while on-hook.
ECO mode
If you use a KX-NT543, KX-NT546, or KX-NT560 IP-PT in ECO mode, the "ECO" icon is shown on the display
dealer.
Using a Navigator Key/Jog Dial/Volume Key
The Navigator Key can be used for the display contrast and the volume control or you can search for desired items on the display. Press the Navigator Key/Volume Key or rotate the Jog Dial in the desired direction.
The contrast or the volume level and the items will change as follows:
Navigator Key Jog Dial Volume Key
Up
(Level increases)
Left
(counter-clockwise)
Right
(clockwise)
Up
(Level increases)
Left
ENTER
Right
Level decreases
Level increases
Down
(Level decreases)
Down
(Level decreases)
Examples
The displays and the illustrations shown as examples are from a telephone connected to the KX-NCP500.
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1.1.1 Before Operating the Telephones
Restrictions
Some features may be restricted at your extension depending on system programming and the type of telephone being used.
Icon Descriptions
The following icons show you the feature availability, notes and action to use the features.
This feature cannot be used with a single line telephone.
(CO)
OR
9
OR
See "Programming" for Related
Programming if necessary.
8
CO line group no.
Seize a CO line (One of the following).
•
Press the CO button.
•
Dial automatic line access number 9.
•
Dial CO line group access number and CO line group number.
Press the Call button on the
Doorphone.
Off-hook (One of the following).
•
Lift the handset.
•
Press the SP-PHONE button.
•
Press the MONITOR button.
(To start talking, lift the handset.)
•
Press TALK button.
On-hook (One of the following).
•
Hang up.
•
Press the SP-PHONE button.
•
Press the MONITOR button.
•
Press CANCEL button.
Press the corresponding feature button on the proprietary telephone.
Press the hookswitch lightly.
Talk.
desired no.
Enter the required number.
<Example>
account code
Enter the account code.
You will hear a busy, confirmation, dial, ring or ringback tone.
B. Tone: Busy Tone
C. Tone: Confirmation Tone
D. Tone: Dial Tone
R. Tone: Ring Tone
R. B. Tone: Ringback Tone
Dial outside phone number.
extension no.
Dial an extension number.
outside phone no.
phone no.
Dial the telephone number.
dial key
Press any dial key (0–9, , #).
HOLD
Press the HOLD button on your SIP
Extension.
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1.1.1 Before Operating the Telephones
When You Use a Panasonic Proprietary Telephone
If you use a Panasonic proprietary telephone or KX-UT series SIP phone, it may have some of the useful feature buttons that make operations simple. For the details, refer to the Location of Controls in the documentation for your phone.
Customized Buttons
If the term is in parentheses like (Account) in this manual, it means a flexible button has been made into an
"Account" button. To customize, refer to "3.1.4 Customizing the Buttons".
Button Feature
Loop-CO (L-CO)
Group-CO (G-CO)
Single-CO (S-CO)
Direct Station Selection
(DSS)
One-touch Dialing
Incoming Call Distribution
Group (ICD Group)
Message
Used to access an idle CO line for making outside calls.
Incoming outside calls from any CO line arrive at this button.
Used to access an idle CO line in a specified CO line group for making outside calls.
Incoming calls from CO lines in the assigned CO line group arrive at this button.
Used to access a specified CO line for making or receiving outside calls.
Used to access an extension with one touch.
It is also possible to be changed to the other feature button.
Used to access a desired party or system feature with one touch.
Used to access a specified incoming call distribution group for making or receiving calls.
Used to leave a message waiting indication or call back the party who left the message waiting indication.
Message for Another
Extension
Call Forwarding (FWD)/Do
Not Disturb (DND)—Both calls
FWD/DND—Outside calls
Used to have a Message button for another extension.
Used to forward all calls to a specified destination or refuse.
FWD/DND—Intercom calls
Group FWD—Both calls
Group FWD—Outside calls
Used to forward CO line calls to a specified destination or refuse.
Used to forward intercom calls to a specified destination or refuse.
Group FWD—Intercom calls Used to forward the intercom calls to your group to a specified destination.
Account Used to enter an account code.
Conference
Terminate
External Feature Access
(EFA)
Call Park
Call Park (Automatic Park
Zone)
Used to forward all the calls to your group to a specified destination.
Used to forward the CO line calls to your group to a specified destination.
Used to establish a multiple party conversation.
Used to disconnect the current call and make another call without hanging up.
Used to access special features offered by a host PBX or a telephone company.
Used to park or retrieve a call in a preset parking zone.
Used to park a call in an idle parking zone automatically.
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1.1.1 Before Operating the Telephones
Button Feature
Call Log
Call Log for ICD Group
Used to show the incoming call information.
Used to have a Call Log button for incoming call distribution group.
Log-in/Log-out
Log-in/Log-out of a specified group
Used to switch between the log-in and log-out mode.
Used to have a Log-in/Log-out button for another incoming call distribution group.
Log-in/Log-out for all groups Used to have a Log-in/Log-out button for all groups.
Hurry-up
Wrap-up
Used to transfer the longest waiting call in the queue of an incoming call distribution group to the overflow destination.
Used to switch the wrap-up status, Ready and Not Ready mode.
System Alarm
Time Service (Day/Night/
Lunch/Break)
Answer
Used to confirm a PBX error.
Used to switch the time service mode.
Release
Toll Restriction (TRS)
Used to answer an incoming call.
Used to disconnect the line during or after a conversation or to complete a Call Transfer.
Used to change the toll restriction level of other extension users temporarily.
Calling Line Identification
Restriction (CLIR)
Connected Line Identification
Restriction (COLR)
Headset
Time Service Switching Mode
(Automatic/Manual)
Two-way Record
Two-way Transfer
Used to switch between the CLIP and CLIR services.
Used to switch between the COLP and COLR services.
Used to talk using the headset.
Used to switch the time service mode, Automatic or Manual.
One-touch Two-way Transfer
Live Call Screening (LCS)
Voice Mail Transfer
Network Direct Station
Selection (NDSS)
CTI
Used to record a conversation into your own mailbox.
Used to record a conversation into the mailbox of a specific extension.
Used to record a conversation into the mailbox of a specific extension with one touch.
Used to monitor your own voice mailbox while an incoming caller is leaving a message and, if desired, intercept the call.
Used to transfer a call to the mailbox of a specified extension. Also used to access some voice mail features with one touch.
Used to access an extension connected to other PBXs in the network with one touch.
Used to access CTI features.
Check-in
Check-out
Used to switch the room status of extensions from Check-out to Check-in.
Used to switch the room status of extensions from Check-in to Check-out.
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1.1.1 Before Operating the Telephones
Cleaned-up
Button Feature
Used to switch the room status of extensions between Ready and Not
Ready.
Primary Directory Number
(PDN)
Secondary Directory Number
(SDN)
Used to make and receive both outside and intercom calls.
Used to show the current status of another extension, call the extension, and pick up or transfer calls to it.
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1.1.1 Before Operating the Telephones
How to Follow the Steps
An example of system operation is shown below.
Calling Another Extension
Intercom Call
Feature title
Off-hook.
extension no.
OR
(DSS)
Dial extension number or press DSS.
Talk.
The DSS button light shows the current status as follows:
Off: The extension is idle.
Red on: Your or another extension is using the line.
Operation steps
The description of the icons are explained on
"Icon Descriptions".
Conditions
To call using a directory, refer to "1.4.3 Directories".
For quick operation
If you are an operator or dial some extensions frequently, DSS buttons are useful.
Hands-free Operation
You can make an intercom call and have a conversation in hands-free mode using the SP-
PHONE button (refer to "1.3.37 Hands-free Operation").
Hints
Customizing Your Phone
3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.
3.1.3 Customizing the Buttons
Create or edit a Direct Station Selection (DSS) button.
Programming References: The related or required programming is noted.
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1.1.1 Before Operating the Telephones
Connection Example
This diagram shows you a connection example.
Telephone Company
Remote PC
PBX
Private
IP Network
WAN
Router
ITSP
* 1
Network
DCE
*
2
(e.g., ADSL
Modem)
PC
PC
Printer
External Sensor/
External Relay Device
Doorphone & Door Opener
External Music Source
Pager/
Speaker
Amplifier
IP-PT
SLT
IP Softphone, CA
*
3
Client PC
Fax Machine
APT DSS Console
SIP Extension
Wireless Phone
PS CS
Voice Processing
System
DPT DSS Console
USB
KX-T7636/
KX-T7633
PC
USB
KX-DT346/
KX-DT343
PC
IP-CS PS
CTI Server
PC
PC
KX-T7600 KX-T7600
KX-DT300 KX-DT300
*1
*2
*3
ITSP: Internet Telephony Service Provider
DCE: Data Circuit Terminating Equipment
CA: Communication Assistant
Document Version 2013-05 Operating Manual 25
1.2.1 Making Calls
1.2 Basic Operations
1.2.1 Making Calls
–
–
–
Intercom Call
You can call another extension user.
PT/SLT/PS/SIP Extn.
Off-hook.
extension no.
OR
(DSS)
OR
*
(SDN)
Dial extension number, or press DSS or SDN.
Talk.
•
The DSS button light shows the current status as follows:
Off: The extension is idle.
Red on: Your or another extension is using the line.
•
* You have to press the SDN button once or twice depending on the mode of the SDN button.
For details, refer to "1.3.50 PDN (Primary Directory Number)/SDN (Secondary Directory
•
To call using a directory, refer to "1.4.3 Directories".
•
For quick operation
If you are an operator or dial some extensions frequently, DSS buttons are useful.
•
Hands-free Operation
You can make an intercom call and have a conversation in hands-free mode using the
SP-PHONE button (refer to "1.3.32 Hands-free Operation").
Customizing Your Phone
•
3.1.2 Personal Programming—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.
•
Create or edit a Direct Station Selection (DSS) button.
26 Operating Manual Document Version 2013-05
1.2.1 Making Calls
Operator Call
You can call an extension or a group assigned as the operator.
PT/SLT/PS/SIP Extn.
Off-hook.
0
Enter 0.
Calling an Outside Party
You have to seize a CO line before dialing an outside phone number because external calls are made via your
PBX.
Select one of the following methods:
Automatic Line Access
PT/SLT/PS/SIP Extn.
Off-hook.
(L-CO)
OR
9
Press L-CO or enter automatic
line access number.
outside phone no.
Dial outside
phone number.
Talk.
CO Line Group Access
PT/SLT/PS/SIP Extn.
Off-hook.
8
(G-CO)
OR
CO line group no.
Press G-CO or enter CO line
group access number and then
CO line group number (2 digits).
outside phone no.
Dial outside phone
number.
Talk.
Document Version 2013-05 Operating Manual 27
1.2.2 Answering Calls
S-CO Line Access
Off-hook.
(S-CO)
Press S-CO.
outside phone no.
Dial outside
phone number.
Talk.
•
Each of the S-CO button or G-CO button light shows the current status as follows:
Off: The line is idle.
Red on: The line is in use.
•
You may be restricted from making a call to the specified outside party. To make a call, refer
to "1.3.68 Verification Code Entry" or "1.3.74 Walking COS".
•
To confirm number before dialing, you can enter a phone number and confirm it on the display and then go off-hook. (Predialing)
•
To make a call to another party without going on-hook, press the FLASH/RECALL button.
It will re-access the CO line and provide external dial tone. Pressing the Terminate button will provide intercom dial tone. You can dial the new phone number without going on/off-hook.
•
Hands-free Operation
You can make an outside call and have a conversation in hands-free mode using the
SP-PHONE button (refer to "1.3.32 Hands-free Operation").
Customizing Your Phone
•
3.1.2 Personal Programming—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.
•
Create or edit a Loop-CO (L-CO) button, a Group-CO (G-CO) button, a Single-CO (S-CO) button or a Terminate button.
1.2.2 Answering Calls
PT/SLT/PS/SIP Extn.
Off-hook.
Talk.
28 Operating Manual Document Version 2013-05
1.2.2 Answering Calls
•
You can select one of the following methods to answer calls:
–
Lift the handset to receive the preferred line.
(Default: Ringing line is selected.)
–
Press the SP-PHONE button.
(Refer to "1.3.32 Hands-free Operation".)
–
Press the flashing CO, INTERCOM, ICD Group, PDN, or SDN button directly.
–
Press the Answer button.
Customizing Your Phone
•
3.1.2 Personal Programming—Preferred Line Assignment—Incoming
Select the seized line when going off-hook.
Alternate Receiving—Ring/Voice
Select the alerting method, either ring or the other party’s voice.
•
Create or edit an Incoming Call Distribution Group (ICD Group), Primary Directory Number
(PDN), or Secondary Directory Number (SDN) button.
Document Version 2013-05 Operating Manual 29
1.3.1 Absent Message
1.3 Telephone Features and Operation
1.3.1 Absent Message
You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone.
There are eight preprogrammed messages and one for your personal message (16 characters). The selected message is shown on the display of your telephone.
Message no.
Message (Example)
4
5
6
1
2
3
7
8
9
Will Return Soon
Gone Home
At Ext %%%% (Extension number)
Back at %%:%% (Hour:Minute)
Out until %%/%% (Month/Day)
In a Meeting
A message assigned for each extension.
(Personal Absent Message)
To set
PT/SLT/PS/SIP Extn.
Off-hook.
#
7 5 0
Enter 750.
7
8
9
1
Will Return Soon
2
3
4
5
6
Gone Home
At Ext %%%% +
Back at %%:%% +
Out until %%/%% +
In a Meeting
Extension no.
Hour : Minute
Month / Day
Enter required number.
C.Tone
Enter #. On-hook.
To cancel
PT/SLT/PS/SIP Extn.
7 5 0
Enter 750.
0
Enter 0.
C.Tone
On-hook.
Off-hook.
30 Operating Manual Document Version 2013-05
1.3.2 Account Code Entry
•
Enter the desired value in the "%" positions. You must enter the correct number of characters as represented by the "%" using 0 to 9 or .
•
The preprogrammed messages can be changed through system programming.
•
To create your personal message (Message no. 9), refer to "3.1.2 Personal Programming".
1.3.2 Account Code Entry
You may give a specified account code to extension users and check their telephone usage. You can specify an account code for each client and check the call duration.
PT/SLT/PS/SIP Extn.
Off-hook.
(Account)
OR
4 9
Press Account or enter 49.
outside
phone no.
Dial outside
phone number.
Seize CO line before entering outside phone number.
account code
Enter account code
(max. 10 digits).
Enter #.
*
D.Tone
•
* SIP phone users will not hear the D. Tone.
•
A Panasonic proprietary telephone extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up.
•
Account codes may use the digits "0" through "9".
•
Depending on the settings of your PBX, you may be required to enter an account code to make an outside call.
•
If you enter the wrong code, press the " " key and re-enter the account code.
•
For your convenience, you can store the code with the phone number in the memory (e.g.,
Speed Dialing).
Customizing Your Phone
•
Create or edit an Account button.
Document Version 2013-05 Operating Manual 31
1.3.4 Automatic Callback Busy (Camp-on)
1.3.3 Alternate Calling—Ring/Voice
The caller can alternate the alerting method, either ring or voice, when making an intercom call.
On the other hand, any extension can set the alerting method, either ring or voice, when receiving an intercom call.
Ringing (Default): You can call the other party with a ring tone.
Voice-calling: You can talk to the other party immediately after confirmation tone.
To change the method
PT/SLT/PS
After dialing
Ring
Ring
OR
Hello
C.Tone
Enter . Talk.
•
Voice-calling from a SIP Extension is not available.
•
If the called party uses a SIP Extension, single line telephone (SLT) or portable station (PS),
Voice-calling is not available.
•
This feature is not available when the called party’s telephone is in the Voice Call Deny mode.
Customizing Your Phone
•
3.1.2 Personal Programming—Alternate Receiving—Ring/Voice
Select the alerting method, either ring or the other party’s voice.
1.3.4 Automatic Callback Busy (Camp-on)
If a dialed extension or a desired CO line is busy, you can set the telephone to receive callback ringing:
• when a dialed extension becomes idle.
• when your desired CO line that is in use by another extension becomes idle.
You cannot set Automatic Callback Busy for a busy party outside of the PBX.
When you answer the callback ringing:
•
For an outside call: The line is seized.
•
For an intercom call: The called extension starts ringing automatically.
32 Operating Manual Document Version 2013-05
1.3.4 Automatic Callback Busy (Camp-on)
To set (for both extension and CO line)
PT/SLT/PS
While hearing a busy tone
6
Enter 6.
C.Tone
On-hook.
To answer the callback ringing from an idle extension
PT/SLT/PS
While hearing a callback ringing
R.B.Tone
Off-hook.
Talk.
To answer the callback ringing from an idle CO line
PT/SLT/PS
While hearing a callback ringing
outside phone no.
Off-hook.
Dial outside
phone number.
Talk.
•
If you do not answer the callback ringing within 10 seconds, this feature will be canceled.
Automatic Callback Busy Cancel
PT/SLT/PS
Off-hook.
4 6
Enter 46.
C.Tone
On-hook.
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1.3.6 Call Hold
1.3.5 BGM (Background Music)
You can listen to the background music through your telephone speaker while on-hook.
An external music source, such as a radio, can be connected.
If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily. When you go back on-hook, the music starts again.
To select and set/cancel
PT
Off-hook.
7 5 1
Enter 751.
BGM no.
OR
0
Cancel
Enter BGM number
(1 digit) or 0 to cancel.
C.Tone
On-hook.
•
System programming may be required for some IP-PT users to listen to background music.
1.3.6 Call Hold
There are two types of hold. The difference between them is whether other people can retrieve your held call
(Regular Hold) or not (Exclusive Call Hold). As they can be alternated, ask your manager what the current mode is.
•
For users of SIP Extensions:
The holding operation for SIP Extension users may differ from the steps in this section, and may vary depending on the type of telephone being used.
Call Hold
PT/PS
During a conversation
HOLD
OR
TRANSFER
5 0
C.Tone
C.Tone
Press HOLD, or press TRANSFER and then enter 50.
On-hook.
34 Operating Manual Document Version 2013-05
SLT
During a conversation
Press Recall/
hookswitch.
5 0
Enter 50.
C.Tone
On-hook.
SIP Extn.
During a conversation
HOLD
Press HOLD.
On-hook.
1.3.6 Call Hold
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1.3.6 Call Hold
Call Hold Retrieve
PT/SLT/PS
At the holding extension (Call Hold Retrieve)
(CO)
OR
INTERCOM
Off-hook.
OR
5 0
A confirmation tone is heard.
Press flashing CO or INTERCOM, or enter 50.
Talk.
To retrieve an outside call from another extension—only Regular Hold
(Call Hold Retrieve–Specified with a held line number)
5 3
(CO)
OR held line no.
A confirmation tone is heard.
Off-hook.
Press CO, or enter 53 and then held line number (3 digits).
Talk.
Off-hook.
5 1
Enter 51.
(DSS)
OR holding extension no.
Press DSS or dial
holding extension
number.
C.Tone
Talk.
SIP Extn.
Off-hook.
HOLD
Press HOLD.
Talk.
36 Operating Manual Document Version 2013-05
1.3.8 Call Park
•
The CO or INTERCOM button light shows the current status as follows:
–
Regular Hold mode
Flashing green slowly: Your held call
Flashing red: Another extension’s held call
–
Exclusive Call Hold mode
Flashing green moderately: Your held call
Red on: Another extension’s held call
•
If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Hold
Recall).
If an outside call is not answered within a specified time, it is automatically disconnected.
•
Hold Mode Change (PT only)
After pressing the HOLD button, if you press the HOLD button again, the status switches from the Regular Hold mode to the Exclusive Call Hold mode or from the Exclusive Call Hold mode to the Regular Hold mode.
•
If Automatic Call Hold has been preprogrammed, you can put the current call on hold automatically by pressing another CO, ICD Group or INTERCOM button to make or answer another call.
•
For the Call Hold Retrieve operation using a PDN/SDN button, refer to "1.3.50 PDN (Primary
Directory Number)/SDN (Secondary Directory Number) Extension".
1.3.7 Call Monitor
A preprogrammed extension user can listen to the ongoing conversation of a busy extension user.
After pressing a DSS button, you can check the caller information of the call to another extension on the display.
Then, you can choose to monitor the call, if necessary.
To monitor
PT/SLT/PS
Off-hook.
(DSS)
A busy tone is heard and the caller information of the call to another extension is displayed.
OR
(PDN)
OR
(SDN)
OR extension no.
B. Tone
Press red DSS, PDN, or SDN, or dial extension number.
5
Enter 5.
C.Tone
Monitoring starts
1.3.8 Call Park
You can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked call. You can use this feature as a transferring feature.
A call can be put into either a specified parking zone (Specified) or any idle parking zone (Auto). If a Call Park button and Call Park (Automatic Park Zone) button have been established, you can select either way to park by simply pressing the corresponding button.
Document Version 2013-05 Operating Manual 37
1.3.8 Call Park
When a call is parked automatically, or more than one call has been parked at the same time, you need to specify the parking zone number to retrieve the required call.
To set
PT/PS
During a conversation
(Call Park)
Press Call Park.
PT/PS
During a conversation
TRANSFER
Press TRANSFER.
5 2
Enter 52.
parking zone no.
Specified
OR
Auto
C.Tone
Enter a specified parking
zone number (2 digits) or press
to park at an idle parking zone automatically.
If you hear a busy tone, enter another parking zone number or press again.
On-hook.
SLT
During a conversation
Press Recall/
hookswitch.
5 2
Enter 52.
parking zone no.
C.Tone
Enter a specified parking
zone number (2 digits).
If you hear a busy tone, enter another parking zone number.
On-hook.
Call Park Retrieve
PT/PS
(Call Park)
Press a flashing Call Park.
38 Operating Manual Document Version 2013-05
1.3.9 Call Pickup
PT/SLT/PS
Off-hook.
5 2 stored parking zone no.
C.Tone
zone number (2 digits).
Talk.
•
If a call is parked automatically, confirm the parking zone number on the display.
•
If a call is not retrieved within a specified time, you will hear an alarm as a reminder
(Call Park Recall).
If an outside call is not answered within a specified time, it is automatically disconnected.
•
If you hear a reorder tone when retrieving a parked call, there is no held call. Confirm the stored parking zone number.
•
After you park a call, you can perform other operations.
Customizing Your Phone
•
Create or edit a Call Park button or Call Park (Automatic Park Zone) button.
1.3.9 Call Pickup
–
–
Call Pickup
You can answer an incoming call that is ringing at another extension or group from your phone without leaving your desk.
The following types of pickup are available:
Group Call Pickup: Picks up a call within your group.
Directed Call Pickup: Picks up a specified extension’s call.
PT/SLT/PS
Off-hook.
4 0
4 group no.
Group
1
OR extension no.
Directed
Enter 40 and then group number (2 digits).
Or enter 41 and then extension number.
C.Tone
Talk.
Document Version 2013-05 Operating Manual 39
1.3.10 Call Splitting
Caller Information Display before Call Pickup using DSS button
Depending on system programming, you can confirm the caller information of a call to another extension using the DSS button before picking up the call. Pressing the corresponding DSS button will call the extension receiving the call rather than picking up the call. While hearing the busy tone, you can check the caller information on the display. You can pick up the call by pressing the same DSS button again.
PT/PS
(DSS)
Off-hook.
Press flashing DSS.
A busy tone is heard and the caller information of the call to another extension is displayed.
(DSS)
Press DSS again.
Talk.
•
If you receive a call waiting tone, you can ask a third party to pick up your second call with Directed Call Pickup.
Call Pickup Deny
You can deny or allow other people to pick up your calls.
PT/SLT/PS/SIP Extn.
Off-hook.
7 2 0
Enter 720.
1
OR
0
Deny
Allow
Enter 1 to deny or 0 to allow.
C.Tone
On-hook.
1.3.10 Call Splitting
When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately).
40 Operating Manual Document Version 2013-05
1.3.10 Call Splitting
To alternate between the parties leaving one party on hold temporarily
PT/PS
During a conversation
TRANSFER
C.Tone
(DSS)
OR extension no.
TRANSFER
Press
TRANSFER.
Press DSS or dial the other
party's extension number.
Talk to the other party.
Press
TRANSFER.
Talk to the original party.
The other party will be on hold.
SLT
During a conversation
C.Tone
extension no.
Press Recall/
hookswitch.
Dial the other party's
extension number.
Talk to the other party.
To leave the conversation and then let the two parties talk
PT/PS
During a conversation
TRANSFER
C.Tone
(DSS)
OR extension no.
Press Recall/
hookswitch.
Talk to the original party.
The other party will be on hold.
TRANSFER
Press
TRANSFER.
Press DSS or dial the other
party's extension number.
Talk to the other party.
Press
TRANSFER.
On-hook.
Document Version 2013-05 Operating Manual 41
1.3.11 Call Transfer
SLT
During a conversation
OR
C.Tone
extension no.
Press Recall/
hookswitch.
Dial the other party's
extension number.
Talk to the other party.
OR
Press Recall/
hookswitch.
On-hook.
1.3.11 Call Transfer
–
–
–
Transferring to an Extension in the PBX
Transferring to an Outside Party Using the PBX Service
Transferring to an Outside Party Using the SIP Service
•
You can transfer a held call without talking, and go on-hook even if the transferred party does not answer the call.
If a transferred call is not answered within a specified time, it will ring at a preprogrammed extension, if set, or at your extension again. If you are off-hook at that time, you will hear an alarm tone. If an outside call is not answered within a specified time, it is automatically disconnected. (This feature is not available when transferring to an outside party using the SIP service.)
•
For users of SIP Extensions:
–
Even if your telephone has a TRANSFER button, you cannot use it to transfer calls.
Please make sure to use the HOLD button.
–
The transfer operation for SIP Extension users may differ from the steps in this section, and may vary depending on the type of telephone being used.
Transferring to an Extension in the PBX
To transfer
PT/PS
During a conversation
TRANSFER
Press TRANSFER.
C.Tone
(DSS)
OR extension no.
Press DSS or dial
extension number.
Talk.
This step can be omitted.
On-hook.
42 Operating Manual Document Version 2013-05
1.3.11 Call Transfer
SLT
During a conversation
Press Recall/
hookswitch.
C.Tone
extension no.
Dial extension
number.
Talk.
This step can be omitted.
On-hook.
SIP Extn.
During a conversation
HOLD
OR extension no.
Dial
extension number.
Press HOLD, or TRANSFER for KX-HGT100.
*
Talk.
This step can be omitted when using KX-HGT100.
On-hook.
•
* Instead of going on-hook, if you press the HOLD button or TRANSFER button
(KX-HGT100) once or twice (depending on the telephone being used), you can return to the held call, and the call with the transferred party will be disconnected.
•
For the transfer operation using an SDN button, refer to "1.3.50 PDN (Primary Directory
Number)/SDN (Secondary Directory Number) Extension".
To transfer with one touch (One-touch Transfer)
PT/PS
During a conversation with an outside party
(DSS)
Press DSS.
On-hook.
Talk.
This step can be omitted.
Document Version 2013-05 Operating Manual 43
1.3.11 Call Transfer
•
System programming is required to use the One-touch Transfer feature during a conversation with an extension.
Transferring to an Outside Party Using the PBX Service
Some extensions may be restricted from performing this feature.
PT/PS
During a conversation
TRANSFER
Press TRANSFER.
C.Tone
CO line
Seize CO line.
outside phone no.
Dial outside
phone number.
Talk.
On-hook.
SLT
During a conversation
Press Recall/
hookswitch.
C.Tone
CO line
Seize CO line.
outside phone no.
Dial outside
phone number.
Talk.
On-hook.
SIP Extn.
During a conversation
HOLD
OR
CO line
Press HOLD, or TRANSFER for KX-HGT100.
Seize CO line.
outside phone no.
Dial outside phone
number.
Talk.
On-hook.
This step can be omitted when using KX-HGT100.
*
44 Operating Manual Document Version 2013-05
1.3.11 Call Transfer
•
* Instead of going on-hook, if you press the HOLD button or TRANSFER button
(KX-HGT100) once or twice (depending on the telephone being used), you can return to the held call, and the call with the transferred party will be disconnected.
•
Time limit
Both the caller and the transferred party will hear an alarm tone fifteen seconds before a specified time period, and the call will be disconnected.
•
To return to the held call before the destination answers, press the TRANSFER button, corresponding CO, ICD Group, or INTERCOM button, or the hookswitch.
Customizing Your Phone
•
Create or edit a Direct Station Selection (DSS) button.
Transferring to an Outside Party Using the SIP Service
To transfer a call with announcement (Attended Transfer)
PT/PS
During a conversation
TRANSFER
Press TRANSFER.
C.Tone
CO line
Seize CO line.
outside phone no.
Dial outside phone
number.
Talk.
On-hook.
SLT
During a conversation
CO line
C.Tone
Press Recall/hookswitch.
Seize CO line.
outside phone no.
Dial outside phone
number.
Talk.
On-hook.
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1.3.12 CALL WAITING FEATURES
To transfer a call without announcement (Blind Transfer)
PT/PS
During a conversation
TRANSFER
C.Tone
6 1 outside phone no.
Press
TRANSFER.
Enter 61.
Dial outside phone
number.
Enter #.
On-hook.
SLT
During a conversation
Press Recall/
hookswitch.
C.Tone
6 1
Enter 61.
outside phone no.
Dial outside phone
number.
Enter #.
On-hook.
•
The availability of this feature depends on your SIP service provider.
•
You cannot return to the held call after dialing the destination’s number.
Customizing Your Phone
•
Create or edit a One-touch Dialing button, store the Blind Transfer feature number.
1.3.12 CALL WAITING FEATURES
•
•
•
Call Waiting (BSS [Busy Station Signaling])
Answering Call Waiting in the PBX
Answering Call Waiting from the Telephone Company
Call Waiting (BSS [Busy Station Signaling])
For a caller
You can inform a busy extension user that your call is waiting.
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1.3.12 CALL WAITING FEATURES
To send a call waiting
PT/SLT/PS
While hearing a busy tone
1
Enter 1.
•
Depending on the type of the other party’s telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement
[OHCA]), or you can send a call announcement through the handset (Whisper OHCA), if they are having another conversation using the handset. For more details on each
feature, refer to "1.3.13 Call Waiting Tone", "1.3.46 OHCA (Off-hook Call
Announcement)", or "1.3.77 Whisper OHCA".
•
Depending on system programming and the called extension’s setting, a call waiting tone may be sent automatically without performing the operation above. For details,
refer to "Automatic Call Waiting" in "3.1.2 Personal Programming".
For a called extension
A call waiting notification is sent to the busy extension user to notify him or her that a new incoming call is waiting. The extension can then answer the second call by either disconnecting the current call or placing it on hold.
One of the following notification methods can be assigned for each extension, depending on the type of telephone being used. (Default: Call Waiting Tone)
•
Call Waiting Tone: A call waiting tone is heard through the built-in speaker of PT or handset of SLT (
®
•
Off-hook Call Announcement (OHCA): The caller’s voice is heard through the built-in speaker (
®
1.3.46 OHCA (Off-hook Call Announcement)).
•
Whisper OHCA: The caller’s voice is heard through the handset (
Answering Call Waiting in the PBX
During a conversation, a call waiting tone or voice announcement through the speaker or the handset occurs when an outside call has been received or another extension is letting you know a call is waiting. You must activate this feature to use it. (Default: Call Waiting Tone)
You can answer the second call by disconnecting (1) or holding (2) the current call.
1. To disconnect the current call and then talk to the new party
PT/SLT/PS
While hearing a tone
On-hook.
Off-hook.
Talk to the new party.
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1.3.12 CALL WAITING FEATURES
2. To hold the current call and then talk to the new party
PT/PS
While hearing a tone
HOLD
Press HOLD.
(CO)
OR
(ICD Group)
OR
(PDN)
OR
(SDN)
OR
INTERCOM
Talk to the new party.
Disregard this step if both parties are extensions.
Press CO, ICD Group,
PDN, SDN, or INTERCOM.
SLT
While hearing a tone
5 0
C.Tone
Press Recall/hookswitch.
Enter 50.
Talk to the new party.
After talking to the new party (second call), you can disconnect (2.1) or hold (2.2) it and then retrieve the first call.
2.1 To disconnect the second call and then talk to the original party
PT/PS
During a conversation
On-hook.
Off-hook.
(CO)
OR
(ICD Group)
OR
(PDN)
OR
(SDN)
OR
INTERCOM
Talk to the original party.
Press CO, ICD Group, PDN,
SDN, or INTERCOM.
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1.3.12 CALL WAITING FEATURES
PT/SLT/PS
During a conversation
5 0
On-hook.
Off-hook.
Enter 50.
C.Tone
Talk to the original party.
2.2 To hold the second call and then talk to the original party
After holding it, you can talk to the original party. Then, you can disconnect it and then talk to the new party again.
PT/PS
During a conversation
HOLD
Press HOLD.
(CO)
OR
(ICD Group)
OR
(PDN)
OR
(SDN)
OR
INTERCOM
Talk to the original party.
Press CO, ICD Group,
PDN, SDN, or INTERCOM.
Disregard this step if both parties are extensions.
On-hook.
Off-hook.
(CO)
OR
(ICD Group)
OR
(PDN)
OR
(SDN)
OR
INTERCOM
Press CO, ICD Group,
PDN, SDN, or INTERCOM.
Talk to the new party.
Document Version 2013-05 Operating Manual 49
1.3.12 CALL WAITING FEATURES
SLT
During a conversation
Press Recall/hookswitch.
5 0
C.Tone
Enter 50.
Talk to the original party.
On-hook.
Off-hook.
5 0
Enter 50.
C.Tone
Talk to the new party.
•
Depending on the type of your telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can receive an announcement through the handset (Whisper OHCA), if you are having
a conversation using the handset. For more details on each feature, refer to "1.3.13 Call
Waiting Tone", "1.3.46 OHCA (Off-hook Call Announcement)", or "1.3.77 Whisper
•
The caller’s name or number is displayed for five seconds in fifteen second intervals while waiting to be answered.
Customizing Your Phone
•
3.1.2 Personal Programming—Call Waiting Tone Type Selection
If you select "Tone 1", you will hear the same tone for Call Waiting from an outside party and an extension. If you select "Tone 2", you will hear different tones for Call Waiting from an outside party and an extension.
Default
(Tone 1)
15 s
Special Tones
(Tone 2)
5 s
OR
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1.3.13 Call Waiting Tone
Answering Call Waiting from the Telephone Company
This is an optional telephone company service. You can receive a call waiting tone with the caller’s name or telephone number information. For details, consult your telephone company.
PT/PS
While hearing a tone
FLASH/
RECALL
PT/SLT/PS
While hearing a tone
TRANSFER
OR
6 0
(EFA)
Press FLASH/RECALL or EFA.
Press TRANSFER or Recall/hookswitch.
Enter 60.
•
To return to the original party, repeat the operation.
•
In this case, the FLASH/RECALL button on proprietary telephones must be set to
External Feature Access (FEFA) mode through system programming.
•
The caller’s telephone number will not be displayed on telephones or wireless phones connected to SLT ports.
Customizing Your Phone
•
Create or edit an External Feature Access (EFA) button.
1.3.13 Call Waiting Tone
During a conversation, you can be informed of a waiting call with a call waiting tone through the built-in speaker of your PT or the handset of your SLT.
To set/cancel for intercom calls (Manual Call Waiting)
PT/SLT/PS
Off-hook.
7 3 1
Enter 731.
0
OR
1
No call
Tone
Enter 0 or 1.
C.Tone
On-hook.
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1.3.14 Character Entry
To set/cancel for outside calls (Automatic Call Waiting)
PT/SLT/PS
Off-hook.
7 3
Enter 732.
2
0
OR
1
No tone
Tone
Enter 0 or 1.
C.Tone
On-hook.
•
To change the tone from a PT, refer to "3.1.2 Personal Programming".
•
For information about answering a waiting call, refer to "1.3.12 CALL WAITING
1.3.14 Character Entry
You can enter the following characters. The tables show you the characters available for each button. Table
1 or Table 2 can be programmed.
52 Operating Manual Document Version 2013-05
Table 1 (Standard mode)
1.3.14 Character Entry
Document Version 2013-05 Operating Manual 53
1.3.14 Character Entry
Table 2 (Option mode)
<Example> To enter "Ann"
A n n
2 6
(5 times)
OR
FWD/DND
6
(5 times)
Note
•
To erase the character on the cursor, press CLEAR.
•
To move the cursor to the left, press .
•
To move the cursor to the right, press . When entering two or more characters that use the same button consecutively (e.g. "G" and "I"), you must press this button or the FWD/DND button after entering the first character.
•
If the SELECT button is pressed, the characters for each button will be displayed in reverse order.
•
To toggle between Table 1 and Table 2 when using a KX-T7600 series DPT, press the leftmost soft button.
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1.3.15 Conference
1.3.15 Conference
–
Conference
–
Leaving Three-party Conference
Conference
You can add one or more parties to your conversation.
To establish a conference call
PT/PS
During a conversation
CONF
OR
TRANSFER
C.Tone
desired
phone no.
Press CONF or TRANSFER.
Dial desired
phone number.
Talk to the new party.
Seize CO line before dialing outside phone number.
CONF
Press CONF.
C.Tone
Talk with multiple parties.
PT/PS
During a conversation
TRANSFER desired
phone no.
TRANSFER 3
C.Tone
Press TRANSFER.
Dial desired
phone number.
Seize CO line before dialing outside phone number.
Talk to the new party.
Press TRANSFER.
Enter 3.
Talk with multiple parties.
Document Version 2013-05 Operating Manual 55
1.3.15 Conference
SLT
During a conversation
desired
phone no.
Press Recall/
hookswitch.
Dial desired
phone number.
Seize CO line before dialing outside phone number.
Talk to the new party.
Press Recall/
hookswitch.
3
C.Tone
Enter 3.
Talk with multiple parties.
To establish a conference call when receiving a call from an outside party during a two-party conversation
PT/PS
During a conversation
HOLD
Press HOLD.
(CO)
OR
(PDN)
OR
(SDN)
Press flashing CO,
PDN, or SDN.
Talk to the new party.
CONF
OR
TRANSFER
Press CONF or TRANSFER.
(CO)
OR
(ICD Group)
OR
(PDN)
OR
(SDN)
OR
INTERCOM
Talk to the original party.
CONF
Press flashing CO, ICD Group,
PDN, SDN, or INTERCOM corresponding to the original party.
OR
TRANSFER
3
Press CONF, or press TRANSFER and then enter 3.
C.Tone
Talk with multiple parties.
56 Operating Manual Document Version 2013-05
To add four or more parties to a conference
PT/PS
During a conversation
To continue
CONF desired
phone no.
Press CONF.
Dial desired
phone number.
Seize CO line before dialing outside phone number.
Talk.
CONF
Press CONF.
C.Tone
Talk.
To add another party on hold to a conference
PT/PS
During a 3- to 7-party conference
CONF
Press CONF.
(CO)
OR
(ICD Group)
OR
(PDN)
OR
(SDN)
Press flashing CO, ICD Group,
PDN, or SDN corresponding to the party on hold.
CONF
Press CONF.
C.Tone
To talk to two parties alternately in a three-party conversation
PT/PS
During a conversation
TRANSFER
Talk with multiple parties.
1.3.15 Conference
Press TRANSFER.
Document Version 2013-05 Operating Manual 57
1.3.15 Conference
SLT
During a conversation
Press Recall/hookswitch.
To disconnect one party and then talk to the other in a three-party conversation
PT/PS
During a conversation
TRANSFER
Press TRANSFER once or twice to establish a conversation with the party to be disconnected.
FLASH/
RECALL
*
Press
FLASH/RECALL.
(CO)
OR
(ICD Group)
OR
(PDN)
OR
(SDN)
OR
INTERCOM
Talk.
The other party will be put on hold.
Press flashing CO, ICD Group,
PDN, SDN, or INTERCOM corresponding to the original party.
•
* In this case, the FLASH/RECALL button on a proprietary telephone must be set to
Flash/Recall mode through system programming.
•
During a three-party conversation, pressing the TRANSFER button or Recall/ hookswitch alternates between the two other parties in the conversation.
•
You can have a conference with a maximum of eight parties (comprising intercom or
CO lines) simultaneously.
•
During a conversation involving four or more parties, you cannot disconnect one party and maintain the conversation with the other parties.
•
SIP Extensions cannot originate a conference call, but can be added as a member.
Customizing Your Phone
•
Create or edit a Conference button.
Leaving Three-party Conference
The person who originated a conference with two other parties can leave the conference, and allow the other parties to continue the conversation.
58 Operating Manual Document Version 2013-05
1.3.16 Conference, Unattended
To leave a conference involving at least one other extension
PT/SLT/PS
During a three-party conference
On-hook.
To leave a conference involving two outside parties
PT/PS
During a three-party conference
TRANSFER
Press TRANSFER.
On-hook.
SLT
During a three-party conference
Press Recall/hookswitch.
On-hook.
•
To leave a conference call involving two outside parties and have the conversation continue, your extension must be enabled to transfer calls to CO lines through COS programming.
1.3.16 Conference, Unattended
The person who originated a conference can leave the conference, and allow the other parties to continue the conversation.
Document Version 2013-05 Operating Manual 59
1.3.16 Conference, Unattended
To leave a conference
PT/PS
During a 3- to 7-party conference
CONF
Press CONF.
On-hook.
To return while others are talking
PT/PS
(CO)
OR
(ICD Group)
OR
(PDN)
OR
(SDN)
OR
INTERCOM
Press flashing green CO, ICD Group, PDN, SDN, or INTERCOM.
To complete a conversation
PT/PS
During a conversation
On-hook.
•
Time limit
Both parties will hear an alarm tone before a specified timeout. The originating extension user will hear an alarm tone before timeout. The call is disconnected when the timer runs out unless the originating extension returns to the conference.
Customizing Your Phone
•
Create or edit a Conference button.
60 Operating Manual Document Version 2013-05
1.3.17 Conference Group Call
1.3.17 Conference Group Call
You can call multiple parties, assigned as members of a group (conference group), and establish a multiple party conversation with the called parties. You can make a conference group call to both extensions and CO lines (including analog lines). The following two modes are available:
•
Conference Mode: the called parties can join the conversation automatically. (
•
Broadcast Mode: the called parties can hear the caller’s voice announcement, and then be allowed to
join the conversation by the caller. ( Broadcast Mode)
•
If you dial a conference group number that is in use for another conversation, you will hear a busy tone and cannot establish a multiple party conversation.
•
If you fail to seize idle CO lines necessary for all members assigned in the conference group, you will hear a reorder tone and cannot make a conference group call.
•
When making a conference group call to an outside party, the CLIP number for that call will
be the one you select for making calls to a CO line. Refer to "1.3.53 Private Network
Features—CLIP (Calling Line Identification Presentation)".
Conference Mode
If this mode is selected through system programming, the called parties can join the conversation simply by going off-hook. The caller can end the conversation with a specific party manually.
To make/answer a conference group call (for both extension and CO line)
PT/SLT/PS
Caller
3 2 conference
group no.
entry code
*
Off-hook.
Enter 32.
Dial conference
group number
(1 digit).
Enter entry code
(max. 8 digits).
Enter #.
Any Telephone
Called Party
The telephone rings.
Wait for an answer.
C.Tone
Off-hook.
Talk.
A multiple party conversation is now established.
Talk.
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1.3.17 Conference Group Call
•
* If you do not enter an entry code when making the conference group call, extensions/outside telephones can join the conversation without needing to enter an entry code.
•
Entry codes can consist of the digits "0" through "9". When " " is used for an entry code, no one can join a conversation that is already in progress. For details, refer to "
•
A conversation can be established with a maximum of 8 parties (including the caller).
•
With PTs and KX-TCA185/KX-TCA285/KX-TCA385/KX-WT125/KX-WT126 PSs, a conference group call can be automatically answered without going off-hook. This mode is selected through system programming.
•
If using an SLT, the caller can only originate a conference group call and cannot control the called parties’ call status manually.
For a caller
To end a conversation with a specific party
PT/PS
During a conversation
To end a conversation with a specific party
(DSS)
Press DSS.
To end a conversation with the party who
joined the conversation last
TRANSFER
Press TRANSFER.
To disconnect the party who joined the
conversation last from the conference group call
FLASH/
RECALL
Press FLASH/RECALL.
•
In this case, the FLASH/RECALL button must be set to Flash/Recall mode through system programming.
Broadcast Mode
If this mode is selected through system programming, the caller can call multiple parties in a conference group, make a voice announcement, and then establish a multiple party conversation with the called parties. This conversation will be heard by all called parties. Called parties can listen to the announcement simply by going off-hook. They can send a notification tone if they want to join the conversation.
62 Operating Manual Document Version 2013-05
1.3.17 Conference Group Call
To make/answer a conference group call (for both extension and CO line)
PT/SLT/PS
Caller
3 2 conference
group no.
entry code
*
Off-hook.
Enter 32.
Dial conference
group number
(1 digit).
Enter entry code
(max. 8 digits).
Enter #.
Any Telephone
Called Party
The telephone rings.
Wait for an answer.
C.Tone
Off-hook.
Announce.
•
* If you do not enter an entry code when making the conference group call, extensions/outside telephones can join the conversation without needing to enter an entry code.
•
Entry codes can consist of the digits "0" through "9". When " " is used for an entry code, no one can join a conversation that is already in progress. For details, refer to "
•
With PTs and KX-TCA185/KX-TCA285/KX-TCA385/KX-WT125/KX-WT126 PSs, a conference group call can be automatically answered without going off-hook. This mode is selected through system programming.
•
If using an SLT, the caller can only originate a conference group call and cannot control the called parties’ call status manually.
For a caller
To make a conversation with a specific party
PT/PS
During an announcement
(DSS)
Press DSS.
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1.3.17 Conference Group Call
To make a conversation with a party in the group’s preassigned order
PT/PS
During an announcement
CONF
Press CONF.
To end a conversation with a specific party
PT/PS
During a conversation
To end a conversation with a specific party
(DSS)
Press DSS.
To end a conversation with the party who
joined the conversation last
TRANSFER
Press TRANSFER.
To disconnect the party who joined the
conversation last from the conference group call
FLASH/
RECALL
Press FLASH/RECALL.
•
In this case, the FLASH/RECALL button must be set to Flash/Recall mode through system programming.
64 Operating Manual Document Version 2013-05
1.3.17 Conference Group Call
For a called extension
To send a notification tone to the caller and join a conversation
PT/SLT/PS
Called Party
During an announcement
(DSS)
Press DSS corresponding to the caller.
OR
Wait for reply.
Talk.
Press Recall/
hookswitch.
PT/PS
Caller
During an announcement
A notification tone occurs, and the display shows the called party's information.
(DSS)
Press corresponding
DSS.
Talk.
Introduce the called party to the conversation.
•
A maximum of 32 parties (including the caller) can join the conference. However, only a maximum of 8 parties (including the caller) can join the conversation. The other parties can only listen to the announcement or conversation.
•
Push-to-Talk
If the Broadcast Mode and this mode are selected through system programming, the called extension can join the conversation by pressing any dial key (0–9, , #) during the voice announcement.
The caller can create a wireless paging system with PSs. All of the called PS users will hear the voice announcement. Then, any PS user can respond by pressing any dial key, and their reply will be heard by all of the called parties.
Join After Time Out
Extensions or outside telephones can join the multiple party conversation that has been already started using this feature. For example, if the conference group members fail to answer when a conference group call is made, they can join the multiple party conversation later using this feature. They can join the conversation from outside telephones (through DISA or TIE Line) or extensions (including SIP Extensions). This feature is available for both modes: Conference Mode and Broadcast Mode.
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1.3.17 Conference Group Call
For security reasons, you can set a specific entry code for the conference group call. To join the conversation, extensions/outside telephones have to enter the same entry code. Therefore, you have to inform the parties to be added to the conversation of the entry code in advance.
For an extension originating the conversation
To make a conference group call with an entry code
PT/SLT/PS entry code
*
Off-hook.
3 2
Enter 32.
conference
group no.
Dial conference
group number (1 digit).
Enter entry code
(max. 8 digits).
Enter #.
C.Tone
Talk.
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1.3.18 Data Line Security
For an extension joining the conversation
To join a conversation with an entry code
PT/SLT/PS/SIP Extn.
Off-hook.
3 2
Enter 32.
Enter #.
conference
group no.
Dial conference
group number (1 digit).
entry code
Enter entry code
(max. 8 digits).
*
Enter #.
C.Tone
Talk.
•
* If you do not enter an entry code when making the conference group call, extensions/outside telephones can join the conversation without needing to enter an entry code.
•
Entry codes can consist of the digits "0" through "9". When " " is used for an entry code, no one can join a conversation that is already in progress.
•
When you are using an outside telephone (through DISA or TIE Line), it is possible to join the conversation after accessing your extension using Walking COS.
•
Extensions/outside telephones can join the conversation using this feature only when the conference group call has already been established between the extension originating a conversation and at least one member.
•
To join a conversation that is already in progress, extensions/outside telephones must be using an idle extension with no held calls.
•
If a conversation has reached the maximum number of participants, this feature cannot be used to join the conversation.
•
Starting a Conference Group Call using Hands-free Answerback
If the Hands-free Answerback feature is enabled with at least one conference group member, the call can be automatically answered and the conversation begins with only one participant
(the caller). Then, up to 6 participants can use the Join After Time Out feature to join the conversation.
1.3.18 Data Line Security
You can protect the line against audible notification tones, such as a call waiting tone during a conversation.
Set this feature if your extension has a data communication device, such as a PC or fax machine connected to ensure secure data transmission.
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1.3.19 DISA (Direct Inward System Access)
To set/cancel
PT/SLT/PS
Off-hook.
7 3 0
Enter 730.
1
OR
0
Set
Cancel
Enter 1 to set or 0 to cancel.
C.Tone
On-hook.
1.3.19 DISA (Direct Inward System Access)
–
Calling through DISA
Calling through DISA
When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information about how to access an extension. You do not need the operator’s assistance.
You may be able to access system features or call an outside party with your password depending on the security mode.
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1.3.19 DISA (Direct Inward System Access)
To call an extension
From Outside Telephone
PIN: Personal Identification Number
In No Security Mode/Trunk Security Mode
DISA phone no.
Off-hook.
Dial DISA
phone number.
In All Security Mode
*
R.B.Tone &
DISA message
desired extension no.
Dial desired
extension number.
Off-hook.
DISA phone no.
Dial DISA
phone number.
R.B.Tone &
DISA message
4
Enter 47.
7 your extension no.
OR verification code
Dial your extension number, or enter and then verification
code.
extension PIN
OR verification code PIN
Enter extension PIN or
verification code PIN
(max.10 digits).
C.Tone &
D.Tone
desired extension no.
Dial desired
extension number.
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1.3.19 DISA (Direct Inward System Access)
To call an outside party
From Outside Telephone
In No Security Mode
Off-hook.
PIN: Personal Identification Number
DISA phone no.
Dial DISA
phone number.
R.B.Tone &
DISA message
outside phone no.
Dial outside
phone number.
Seize CO line before dialing outside phone number.
In Trunk Security Mode/All Security Mode
*
Off-hook.
DISA phone no.
Dial DISA
phone number.
R.B.Tone &
DISA message
4
Enter 47.
7 your extension no.
OR verification code
Dial your extension number, or enter and then verification
code.
extension PIN
OR verification code PIN
Enter extension PIN or
verification code PIN
(max.10 digits).
C.Tone &
D.Tone
outside phone no.
Dial outside
phone number.
Seize CO line before dialing outside phone number.
•
* Callers from preprogrammed outside numbers can access the PBX through DISA without a password (extension PIN/verification code PIN) (DISA Automatic Walking COS).
•
When making an outside call using Walking COS through DISA, the CLIP number for that call will be that of the extension seized by Walking COS.
To retry
From Outside Telephone
To dial a different number during a conversation with an outside party or while hearing the ringback, reorder, or busy tone
Enter .
phone no.
DISA message
Dial phone number.
Dial a line access number as the first digit when calling an outside party.
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1.3.20 DND (Do Not Disturb)
CAUTION
There is a risk that fraudulent telephone calls will be made using the CO-to-CO Line Call feature of DISA.
The cost of such calls will be billed to the owner/renter of the PBX.
To protect the PBX from this kind of fraudulent use, we strongly recommend:
a.
Enabling DISA security (CO Line Security or All Security).
b.
Keeping your passwords (verification code PIN/extension PIN) secret.
c.
Selecting complex, random PINs that cannot be easily guessed.
d.
Changing PINs regularly.
•
Time Limit
Both parties will hear an alarm tone fifteen seconds before the specified time limit. To extend, press any dial button except .
•
If Built-in Automated Attendant service is set, you can access the desired extension simply by pressing a single digit (0–9) from the options given the prerecorded message.
1.3.20 DND (Do Not Disturb)
–
DND (Do Not Disturb)
–
DND Override
–
Switching FWD/DND Status Using Fixed FWD/DND Button
DND (Do Not Disturb)
You can set this feature to prevent incoming calls from ringing at your extension. This can be useful, for example, when you are in a meeting or busy.
To set/cancel
PT/SLT/PS/SIP Extn.
Off-hook.
7 1
0
OR
1
OR
2
Both Calls
Outside Calls
Intercom Calls
Enter 0 to 2 as you desire.
1
OR
0
Set
Cancel
C.Tone
Enter 71.
Enter 1 to set or 0 to cancel.
On-hook.
•
When using a proprietary telephone, you can set or cancel DND by pressing the FWD/DND button (fixed button) instead of " 710"
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1.3.20 DND (Do Not Disturb)
•
The FWD/DND button light shows the current status as follows:
Off: Both features are not set.
Flashing red slowly: FWD mode
Red on: DND mode
•
The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting
Mode. Ask your manager what mode your system is in if you are not sure.
(1) When in FWD/DND Cycle Switch Mode:
Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown below:
FWD DND Off
(2) When in FWD/DND Setting Mode:
Pressing the FWD/DND button (fixed button) while in idle status allows you to switch the
FWD/DND status and set the FWD destination (refer to "
Note
A FWD/DND button (customized button) is always in FWD/DND Cycle Switch Mode: the mode cannot be changed.
•
If your extension has set this feature, a calling extension will hear DND tone.
•
If this feature is set, the Call Forwarding (FWD) feature does not work.
•
Specified extensions can override this feature and call DND extensions (DND Override).
•
When making a call using an SDN button to a PDN extension with DND set, this feature will temporarily be deactivated.
•
When intercom calls are set to be handled differently from outside calls (DND set/cancel), we recommend establishing buttons for both FWD/DND—Outside calls and FWD/
DND—Intercom calls, because:
a.
the light patterns of the FWD/DND—Both calls button (including FWD/DND button [fixed button]) will indicate the setting for either outside calls or intercom calls, but not both.
Note
The DND icon on PS display reflects the setting for outside calls only.
b.
pressing the FWD/DND—Both calls button (including FWD/DND button [fixed button]) will not change the FWD or DND mode for intercom calls and outside calls separately.
Customizing Your Phone
•
Create or edit FWD/DND (Both calls, Outside calls, Intercom calls) buttons.
DND Override
The preprogrammed extension can call someone who has set the DND feature.
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1.3.20 DND (Do Not Disturb)
To call
PT/SLT/PS
Off-hook.
extension no.
Dial extension
number.
DND Tone
1
Enter 1.
R.B.Tone
Talk.
Switching FWD/DND Status Using Fixed FWD/DND Button
Using a proprietary telephone (PT), you can easily switch the FWD/DND status for outside/ intercom calls without clearing any FWD destination that was set previously.
To switch the FWD/DND status for outside calls
PT
While on-hook (when in FWD/DND Setting Mode)
FWD/DND
The current FWD/DND status for outside calls is displayed.
Press the fixed
FWD/DND button.
FWD/DND
Press the fixed FWD/DND button again to switch the status.
To switch the FWD/DND status for intercom calls
PT
While on-hook (when in FWD/DND Setting Mode)
FWD/DND
Press the fixed
FWD/DND button.
2
Enter 2.
The current FWD/DND status for intercom calls is displayed.
FWD/DND
Press the fixed FWD/DND button again to switch the status.
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1.3.21 Door Open
To set and clear FWD/DND for outside/intercom calls
PT
While on-hook (when in FWD/DND Setting Mode)
FWD/DND
Press the fixed
FWD/DND button.
1
OR
2
Outside Calls
Intercom Calls
*
Enter 1 or 2.
AUTO DIAL
STORE
Press STORE.
0
OR
1
FWD/DND off
DND on
Enter 0 or 1.
AUTO DIAL
STORE
Press STORE to set.
A confirmation tone will be heard.
•
* This step can be omitted.
1.3.21 Door Open
A preprogrammed extension can open a door from the extension.
From a preprogrammed extension
PT/SLT/PS
Off-hook.
5
Enter 55.
5 doorphone no.
Enter doorphone
number (2 digits).
C.Tone
On-hook.
From any extension while talking to the doorphone
PT/SLT/PS
5
Enter 5.
C.Tone
On-hook.
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1.3.22 Doorphone Call
•
The door open will be triggered for a specified time period.
1.3.22 Doorphone Call
Preprogrammed extensions or an outside party can receive a call from a doorphone, and talk to the person through the doorphone.
To call from the doorphone
Doorphone
Press doorphone button.
C.Tone
Talk.
To answer a call from the doorphone
PT/SLT/PS/SIP Extn.
Off-hook.
To call the doorphone
PT/SLT/PS/SIP Extn.
Off-hook.
3
Enter 31.
1 doorphone no.
Enter doorphone
number (2 digits).
C.Tone
Talk.
•
If no one answers a doorphone call within a specified time period, the call is canceled.
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1.3.24 Executive Busy Override
1.3.23 EFA (External Feature Access)
You can access special features (e.g., Call Waiting offered by a host PBX or telephone company. This feature is only effective for an outside call.
<Example> To hold the current call and then talk to the new party
SLT
While hearing a tone
PT/PS
While hearing a tone
FLASH/
RECALL
OR
(EFA)
OR
TRANSFER 6 0 desired service code
6 0 desired service code
Press FLASH/RECALL or EFA.
Or press TRANSFER and then enter 60.
Enter desired
service code.
Press Recall/
hookswitch.
Enter 60.
Enter desired
service code.
•
In this case, the FLASH/RECALL button on a proprietary telephone must be set to External
Feature Access (EFA) mode through system programming.
Customizing Your Phone
•
Create or edit an External Feature Access (EFA) button.
1.3.24 Executive Busy Override
–
–
Executive Busy Override
A preprogrammed extension can call someone who is busy on the telephone and establish a three-party conversation. After pressing a DSS button, you can check the caller information of the call to another extension on the display before establishing a three-party conversation.
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1.3.24 Executive Busy Override
To join an intercom call
PT/SLT/PS
Party joining the call
Off-hook.
(DSS)
A busy tone is heard and the caller information of the call to another extension is displayed.
OR
(PDN)
OR
(SDN)
OR extension no.
B. Tone
Press red DSS, PDN, or SDN, or dial extension number.
Parties in the conversation
3
Enter 3.
C.Tone
Talk.
A three-party conversation is now established.
During a conversation
C.Tone
To join an outside call
PT/PS
Party joining the call
Off-hook.
(CO)
OR
(PDN)
OR
(SDN)
Press red CO, PDN or SDN.
B. Tone
Parties in the conversation
3
Enter 3.
During a conversation
C.Tone
C.Tone
Talk.
A three-party conversation is now established.
Talk.
Talk.
•
To join another conversation, you must have Executive Busy Override enabled at your extension through COS programming.
•
It is possible for an originating extension to leave a three-party conversation with an outside party and let the two other parties talk by simply going on-hook.
•
Executive Busy Override is not available when making a call to a SIP Extension.
For the originating extension
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1.3.25 Extension Dial Lock
To talk to each party alternately
PT/PS
During a conversation
To continue
TRANSFER
Press TRANSFER.
Talk to the other party.
Executive Busy Override Deny
A preprogrammed extension user can prevent his calls from being interrupted by another extension user
(Default: Allow other users to interrupt calls).
To set
PT/SLT/PS
Off-hook.
7 3 3
Enter 733.
1
OR
0
Prevent
Allow
Enter 1 to prevent or 0 to allow.
C.Tone
On-hook.
1.3.25 Extension Dial Lock
You can lock your extension so that other users cannot make unauthorized outside calls.
This feature is also known as Electronic Station Lockout.
To lock
PT/SLT/PS/SIP Extn.
Off-hook.
7 7
Enter 77.
1
Enter 1.
C.Tone
On-hook.
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1.3.26 Extension Feature Clear
To unlock
PT/SLT/PS/SIP Extn.
Off-hook.
7
Enter 77.
7
PIN: Personal Identification Number
0
Enter 0.
extension PIN
Enter extension PIN
(max. 10 digits).
C.Tone
On-hook.
•
If you forget the extension PIN or cannot unlock your extension, consult your manager.
The manager can clear your extension PIN, or unlock your extension. Then, you can set the new PIN and unlock your extension by entering it.
•
If your extension is locked by this feature, it cannot perform the following operations:
–
Making outside calls
–
Changing the call forwarding destination
•
If you do not set extension PIN, you cannot lock and unlock your extension.
To make an outside call while your extension is locked
PT/SLT/PS
PIN: Personal Identification Number
Off-hook.
4 7
Enter 47.
extension no.
extension no.
Dial your
extension number.
extension PIN
Enter extension PIN
(max. 10 digits).
C.Tone &
D.Tone
extension no.
phone no.
Dial desired
phone number.
If the wrong extension PIN is entered, you hear an alarm tone.
Seize CO line before entering outside phone number.
•
After you make an outside call, Extension Dial Lock is automatically activated again.
1.3.26 Extension Feature Clear
You can reset the settings of the following features on your extension to the default settings with one operation.
This feature is also known as Station Program Clear.
Features Default Setting
Off
Message Waiting—(All the messages that have been left by other extension users)
Off
Call Pickup Deny
Call Forwarding (FWD)
Absent Message
Allow
Off
Off
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1.3.27 Extension PIN (Personal Identification Number)
Features
Paging Deny
Timed Reminder
Executive Busy Override
BGM
Data Line Security
Paralleled Telephone
Log-in/Log-out
*1 These features may not be reset, depending on system programming.
To reset
PT/SLT/PS/SIP Extn.
Off-hook.
7 9 0
Enter 790.
C.Tone
On-hook.
•
After performing Extension Feature Clear, the setting of Call Waiting becomes
"Enable—Tone". In this case, dial tone 2 will be heard when you go off-hook.
Default Setting
Allow
Cleared
Off
Enable—Tone
Allow
Off
Off
The telephone in parallel rings.
Log-in
1.3.27 Extension PIN (Personal Identification Number)
You can assign a password to each extension.
The following features require an extension PIN.
1.
Screening calls (1.3.70 Voice Mail Features—LCS (Live Call Screening))
2.
Prohibiting other people from seeing your personal speed dialing directory, call log, and SVM log (Display
Lock)
3.
Using the same settings as your extension at other extensions (1.3.75 Walking Extension)
4.
Remote Control Operation (1.3.74 Walking COS)
5.
Extension Dial Lock Clear
80 Operating Manual Document Version 2013-05
To set
PT/SLT/PS/SIP Extn.
PIN: Personal Identification Number
Off-hook.
#
Enter #.
7 9 9
Enter 799.
1 extension PIN
PIN (max. 10 digits).
same extension PIN
Enter same extension
PIN (max. 10 digits).
#
Enter #.
C.Tone
On-hook.
To cancel
PT/SLT/PS/SIP Extn.
PIN: Personal Identification Number
Off-hook.
7 9
Enter 799.
9 0 stored extension PIN
C.Tone
extension PIN.
1.3.28 External Relay
On-hook.
CAUTION
There is a risk that fraudulent telephone calls will be made if a third party discovers your password (extension PIN).
The cost of such calls will be billed to the owner/renter of the PBX.
To protect the PBX from this kind of fraudulent use, we strongly recommend:
a.
Keeping your PIN secret.
b.
Selecting a complex, random PIN that cannot be easily guessed.
c.
Changing your PIN regularly.
•
Valid numbers for an extension PIN are "0" through "9".
•
If the wrong extension PIN is entered for a preprogrammed number of times, the PIN is locked.
•
If you forget your extension PIN or your extension PIN is locked, your manager can clear the extension PIN and extension PIN lock.
1.3.28 External Relay
Preprogrammed extensions can switch on a relay (e.g., alarm) connected to the PBX.
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1.3.30 FWD (Call Forwarding)
To switch on the relay
PT/SLT/PS
Off-hook.
5
Enter 56.
6 relay no.
Enter relay number
(2 digits).
C.Tone
On-hook.
•
The relay will be switched off after a specified time period.
1.3.29 External Sensor
Preprogrammed extensions can receive an alert call from an external sensor (e.g., security alarm) connected to the PBX.
To answer a sensor call
PT/SLT/PS
Off-hook.
D.Tone
On-hook.
•
If you do not answer a sensor call within a specified time period, the sensor call will stop.
1.3.30 FWD (Call Forwarding)
–
–
FWD/DND Settings Using Fixed FWD/DND Button
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1.3.30 FWD (Call Forwarding)
FWD (Call Forwarding)
You can have your incoming calls forwarded to a specified destination.
All Calls:
All calls are forwarded. Preset extensions may also forward from their own receiving group.
Busy:
All calls are forwarded when your extension is busy.
No Answer:
All calls are forwarded when you do not answer the call within a specified time period.
Busy/No Answer (BSY/NA):
All calls are forwarded when you do not answer within a specified time period or when your extension is busy.
Follow Me (From):
If you fail to set the above-mentioned "All Calls" to forward before you leave your desk, you can set the same feature from the destination extension.
•
Incoming calls can be forwarded up to four times.
•
You can set the floating extension number of a voice mail group or the ESVM card as a forward destination.
•
You can set your cellular phone as the forward destination.
•
Boss & Secretary feature
The extension which has been set as the destination can call the forwarding extension.
<Example>
Call
Forwarding extension
Forward set destination
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1.3.30 FWD (Call Forwarding)
To set/cancel
PT/SLT/PS/SIP Extn.
Off-hook.
7
Enter 71.
1
0
OR
1
OR
2
Both Calls
Outside Calls
Intercom Calls
Enter 0 to 2 as you desire.
3
4
0
2
5
Cancel
All Calls
Busy
No Answer
Busy/No Answer
Enter required
number.
For "Cancel", go on-hook directly after entering 0.
destination extension no.
OR
CO line access no.
outside phone no.
(max. 32 digits)
Enter destination extension number.
Or enter CO line access number and then outside phone number.
Enter #.
C.Tone
To set Follow Me from another extension
PT/SLT/PS
Off-hook.
7
Enter 71.
1
0
OR
1
OR
2
Both Calls
Outside Calls
Intercom Calls
Enter 0 to 2 as you desire.
On-hook.
7
8
Follow Me
Follow Me Cancel
Enter 7 or 8.
your extension no.
Dial your
extension number.
C.Tone
On-hook.
•
It is not possible to set Follow Me from a SIP Extension. However, it is possible to set it on a
SIP Extension from another extension that is not a SIP Extension.
•
When using a proprietary telephone, you can set or cancel Call Forwarding by pressing the
FWD/DND button (fixed button) instead of " 710".
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1.3.30 FWD (Call Forwarding)
To set the timer for "No Answer" and "Busy/No Answer"
PT/SLT/PS/SIP Extn.
Off-hook.
7 1 3
Enter 713.
time
Enter time
(seconds [2 digits]).
C.Tone
On-hook.
Call Forwarding (FWD) for your Incoming Call Distribution Group
PT/SLT/PS/SIP Extn.
ICD Group: Incoming Call Distribution Group
Off-hook.
7
Enter 71.
1 destination extension no.
OR
CO line access no.
outside phone no.
(Max. 32 digits)
4
OR
5
OR
6
Both Calls
Outside Calls
Intercom Calls
Enter 4 to 6 as you desire.
1
Set
OR
0
Cancel
ICD Group extension no.
C.Tone
Enter 1 to set or 0 to cancel.
Enter ICD Group
extension number.
For "Cancel", go on-hook directly after entering ICD
Group extension number.
Enter #.
On-hook.
Enter destination extension number.
Or enter CO line access number and then outside phone number.
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1.3.30 FWD (Call Forwarding)
•
The FWD/DND button light shows the current status as follows:
Off: Both features are not set.
Flashing red slowly: FWD mode
Red on: DND mode
•
The Group FWD button light shows the current status as follows:
Off: No set
Flashing red slowly: FWD mode
•
The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting
Mode. Ask your manager what mode your system is in if you are not sure.
(1) When in FWD/DND Cycle Switch Mode:
Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown below:
FWD DND Off
(2) When in FWD/DND Setting Mode:
Pressing the FWD/DND button (fixed button) while in idle status allows you to switch the
FWD/DND status and set the FWD destination (refer to " FWD/DND Settings Using Fixed
Note
A FWD/DND button (customized button) is always in FWD/DND Cycle Switch Mode: the mode cannot be changed.
•
Transferred outside calls are also forwarded to the destination assigned for outside calls.
•
When intercom calls are set to be handled differently from outside calls (forwarding type, forward destination), we recommend establishing buttons for both FWD/DND—Outside calls and FWD/DND—Intercom calls, and/or Group FWD—Outside calls and Group
FWD—Intercom calls, because:
a.
the light patterns of the FWD/DND—Both calls button (including FWD/DND button [fixed button]) and the Group FWD—Both calls button will indicate the setting for either outside calls or intercom calls, but not both.
Note
The FWD icon on PS display reflects the setting for outside calls only.
b.
pressing the FWD/DND—Both calls button (including FWD/DND button [fixed button]) or the Group FWD—Both calls button will not change the FWD or DND mode for intercom calls and outside calls separately.
Customizing Your Phone
•
Create or edit FWD/DND (Both calls, Outside calls, Intercom calls) buttons, or Group FWD
(Both calls, Outside calls, Intercom calls) buttons.
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1.3.30 FWD (Call Forwarding)
FWD/DND Settings Using Fixed FWD/DND Button
Using a proprietary telephone (PT), you can easily switch the FWD/DND status, and set the forward destination for outside/intercom calls with the FWD/DND button (fixed button). It is also possible to set outside telephone numbers (e.g., your cellular phone) as forward destinations for up to 4 Virtual PSs* in an Incoming Call Distribution (ICD) group, to ring together with other ICD group members for calls to the group.
The following settings are available:
•
Switching the FWD/DND status and setting FWD destination for outside/intercom calls
•
Timer for "No Answer" and "Busy/No Answer"
•
Forwarding status (on/off) and outside destinations to ring in parallel for outside calls for up to 4 virtual PSs in an ICD group
* Virtual PS
A virtual PS is a dedicated extension number assigned to a non-existent portable station (PS) to allow access to outside destinations such as a cellular phone.
3 Talk
2
Forward to outside destination
Virtual PS
(Extn. No. 301)
Extn. 101
1
Dials 301
To switch FWD/DND status for outside calls
PT
While on-hook (when in FWD/DND Setting Mode)
FWD/DND FWD/DND
The current FWD/DND status for outside calls is displayed.
Press the fixed
FWD/DND button.
Press the fixed FWD/DND button again to switch the status.
To switch FWD/DND status for intercom calls
PT
While on-hook (when in FWD/DND Setting Mode)
FWD/DND
The current FWD/DND status for intercom calls is displayed.
FWD/DND
2
Enter 2.
Press the fixed
FWD/DND button.
Press the fixed FWD/DND button again to switch the status.
•
When you switch the FWD/DND status, any FWD destination that was set previously is not cleared.
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1.3.30 FWD (Call Forwarding)
To set and clear FWD/DND for outside/intercom calls
PT
While on-hook (when in FWD/DND Setting Mode)
FWD/DND
1
OR
2
Outside Calls
Intercom Calls
*
AUTO DIAL
STORE
Press the fixed
FWD/DND button.
Enter 1 or 2.
Press STORE.
2
3
4
5
FWD–All Calls
FWD–Busy
FWD–No Answer
FWD–Busy/No Answer
Enter 2 to 5.
0
1
FWD/DND off
DND on
Enter 0 or 1.
OR destination extension no.
OR
CO line access no.
outside phone no.
(max. 32 digits)
Enter destination extension number, or CO line access number and then
outside phone number.
•
* This step can be omitted.
AUTO DIAL
STORE
Press STORE to set.
A confirmation tone will be heard.
To set the timer for "No Answer" and "Busy/No Answer"
PT
While on-hook (when in FWD/DND Setting Mode)
FWD/DND
Press the fixed
FWD/DND button.
3
Enter 3.
AUTO DIAL
STORE
Press STORE.
AUTO DIAL time
*
STORE
Enter time
(seconds [0–120]).
Press STORE to set.
A confirmation tone will be heard.
•
* You can enter the time as a 1–3 digit number. For example, 15 seconds can be entered as
"15" or "015".
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1.3.31 Hands-free Answerback
To set forwarding status and outside destinations to ring in parallel for outside calls to an
ICD group
PT
While on-hook (when in FWD/DND Setting Mode)
FWD/DND
4
5
6
7
Virtual PS 1
Virtual PS 2
Virtual PS 3
Virtual PS 4
Press the fixed
FWD/DND button.
Enter 4 to 7.
AUTO DIAL
STORE
Press STORE.
To set ringing
1
FWD–All Calls
Enter 1.
To cancel ringing
0
FWD off
Enter 0.
OR
CO line access no.
outside phone no.
(max. 32 digits)
Enter CO line access number and then outside phone number.
AUTO DIAL
STORE
Press STORE to set.
A confirmation tone will be heard.
•
Only one extension assigned as member 1 in each ICD group can perform the settings for virtual PSs.
•
It is possible to switch the forwarding status (on/off) of a virtual PS by entering the number
(4–7) of that extension, then pressing the fixed FWD/DND button, instead of pressing the
AUTO DIAL/STORE button.
1.3.31 Hands-free Answerback
You can answer an incoming call without going off-hook as soon as the line is connected.
When an intercom call arrives, you will hear the caller talking without the phone ringing. When an outside call arrives, you will hear the caller talking after a preprogrammed number of rings.
Hands-free Answerback for outside calls requires System Programming.
Document Version 2013-05 Operating Manual 89
1.3.33 Headset Operation
To set/cancel
PT
While on-hook
AUTO ANS
MUTE
Press
AUTO ANS.
•
The AUTO ANS button light shows the current status as follows:
Off: Not set
Red on: Set
•
PS users: Refer to "Operating Instructions" for the PS.
1.3.32 Hands-free Operation
You can have a conversation in hands-free mode using the SP-PHONE button.
To make/answer a call
PT
SP-PHONE
Press SP-PHONE.
•
When performing hands-free operation:
–
If it is difficult to hear the other party’s voice,
Increase the volume using the Navigator Key, Jog Dial, or Volume Key.
–
If the other party has difficulty hearing you,
Decrease the volume.
–
If the other party reports that your voice echoes,
Use the telephone in a room that has curtains, carpeting or both.
–
If parts of the conversation cannot be heard,
If you and the other party speak at the same time, parts of your conversation may be lost.
To avoid this, try to speak alternately.
1.3.33 Headset Operation
–
–
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1.3.33 Headset Operation
Headset Operation
You can have a conversation using a headset.
In this case, you must select "Headset on" in programming mode or set the Headset button on (red) in advance.
This feature is also known as Handset/Headset Selection.
To talk using the headset
PT
SP-PHONE
Press SP-PHONE.
To use the handset during a conversation using the headset
PT
Off-hook.
To talk in hands-free mode during a conversation using the headset
PT
(Headset)
Press red Headset.
•
The Headset button light shows the current status as follows:
Off: Headset mode off
Red on: Headset mode on
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1.3.33 Headset Operation
•
For KX-NT560/KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephone users:
•
With KX-NT560/KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephones, you can use a Bluetooth wireless headset registered on your extension as a headset.
•
Operating Distance
Please keep the telephones with connected Bluetooth Modules, 3 m (9 ft 10 in) or more apart from each other. Also, if a Bluetooth headset is in use near a telephone with a connected Bluetooth Module, other than the one it is registered to, noise may be heard.
Move away from the telephone and closer to the one it is registered to, to improve the signal.
•
Noise
Signals are transmitted between this module and the Bluetooth headset using radio waves. For maximum distance and noise free operation, it is recommended that the module is situated away from electrical appliances such as faxes, radios, PCs, or microwaves.
–
Systems using the 2.4 GHz ISM (Industrial, Scientific and Medical) band may interfere with this product. Examples of such systems are cordless telephones, wireless LAN,
Home RF, microwave ovens and other ISM devices. These systems may cause minor noise.
•
For KX-NT500 series telephones users:
•
With KX-NT500 series telephones, you can use a Electric Hook Switch (EHS)
Headsets. For the latest information about headsets that have been tested with this unit, consult your dealer.
Customizing Your Phone
•
Select the equipment to use.
•
Create or edit a Headset button.
Answer/Release Button
Customized Answer and Release buttons can make using a headset much easier. You can answer incoming calls or disconnect the line with these buttons.
Some DSS Consoles have fixed ANSWER and RELEASE buttons.
To answer
PT
(Answer)
Press Answer.
Talk.
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1.3.33 Headset Operation
To transfer a call
PT
During a conversation
TRANSFER
(DSS)
OR desired
phone no.
Press TRANSFER.
Press DSS or dial desired
phone number.
Seize CO line before dialing outside phone number.
The called party answers.
(Release)
Press Release.
To talk to a waiting caller
PT
While hearing a call waiting tone
(Answer)
Press Answer.
Talk.
To transfer an outside call to an extension with a one-touch operation
PT
During a conversation
The called party answers.
(Release)
(DSS)
Press DSS.
Press Release.
The other party is placed on hold and the destination extension is called immediately.
To end a conversation
PT
During a conversation
(Release)
Press Release.
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1.3.35 Hot Line
Customizing Your Phone
•
Create or edit an Answer button or a Release button.
1.3.34 HOSPITALITY FEATURES
In a hotel-type environment, an extension assigned as a hotel operator can be used to view and set the check-in/check-out/cleaned-up (Ready or Not Ready) status of each guest room extension. This allows the hotel operator to manage guests and rooms with just a telephone. In addition, the hotel operator can set timed reminders remotely for guest rooms.
Features Description
Room Status Control
An extension assigned as a hotel operator can set the check-in/check-out/ cleaned-up (Ready or Not Ready) status of rooms remotely.
(
Remote Wake-up Call
A hotel operator can set a timed reminder for a room remotely.
(
1.3.35 Hot Line
You can make an outside call simply by going off-hook if you have preprogrammed your phone.
This feature is also known as Pickup Dialing.
To store a phone number
PT/SLT/PS
Off-hook.
7 4 0
Enter 740.
2
Enter 2.
desired
phone no.
Enter desired
phone number
(max. 32 digits).
Enter #.
Enter CO line access number before outside phone number.
C.Tone
On-hook.
To set/cancel
PT/SLT/PS
Off-hook.
7 4 0
Enter 740.
1
OR
0
Set
Cancel
Enter 1 to set or 0 to cancel.
C.Tone
On-hook.
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1.3.36 ICD GROUP FEATURES
To dial
PT/SLT/PS
Off-hook.
•
To call another party, dial the desired party’s phone number before the preprogrammed number is dialed.
•
You should assign the intercom line as the seized line when going off-hook. (Preferred Line
Assignment—Outgoing)
•
It is possible to increase the delay before Hot Line is activated through system programming.
This can be useful if you require more time after going off-hook to dial another telephone number or extension number.
Customizing Your Phone
•
3.1.2 Personal Programming—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.
1.3.36 ICD GROUP FEATURES
An incoming call distribution (ICD) group is a group of extensions assigned through system programming to receive calls (for example, as a call center). The PBX has several features that support using extensions in
ICD groups, as follows:
Features
Log-in/Log-out
Supervisory Features
Manual Queue
Redirection (Hurry-up
Transfer)
Call Forwarding (FWD) for your ICD Group
Description
You can log in to or out of an ICD group, to control whether you receive calls from the group.
(
® 1.3.39 ICD Group Features—Log-in/Log-out)
An extension assigned as a supervisor (supervisor extension) can monitor and control the status of each member within the ICD group, using a 6-line display PT.
(
® 1.3.42 ICD Group Features—Supervisory)
You can forward the longest waiting call in the queue of calls to the ICD group to a preprogrammed destination manually.
(
® 1.3.41 ICD Group Features—Manual Queue Redirection)
You can set a forward destination for your ICD group.
(
® Call Forwarding (FWD) for your Incoming Call Distribution Group)
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1.3.37 ICD Group Features—Call Log History for ICD Group
1.3.37 ICD Group Features—Call Log History for ICD Group
An extension assigned as a supervisor (supervisor extension) can confirm the incoming call log for the incoming call distribution (ICD) group.
To perform this operation, the supervisor has to enter incoming call queue monitoring mode first.
To enter incoming call queue monitoring mode
6-Line Display PT
Off-hook.
7 3 9
Enter 739.
ICD Group extension no.
Enter ICD Group
extension number.
C.Tone
Group Monitor On
On-hook.
To confirm the Call Log History
6-Line Display PT
While the display is in incoming call queue monitoring mode
JAN.31 08:13AM FRI
601:Sales Section
Waiting Calls Now: 00006
Max. Waiting Time: 02'18
EXIT LOG SPRVS
Press "LOG".
Since JAN.29 09:10AM
Total Calls : 00996
Overflow Calls : 00131
Lost Calls : 00039
Average Waiting : 01'06
EXIT CLEAR
Confirm the Call Log History.
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1.3.38 ICD Group Features—Incoming Call Queue Monitor
To clear Call Log History
6-Line Display PT
While the Call Log History is displayed
Since JAN.29 09:10AM
Total Calls : 00996
Overflow Calls : 00131
Lost Calls : 00039
Average Waiting : 01'06
EXIT CLEAR
Press "CLEAR".
•
If the accumulated data exceeds the maximum number that can be displayed (99999),
"****" is shown on the display. To reinitialize the display, clear the Call Log History.
•
For information about other supervisory features, refer to "1.3.42 ICD Group
1.3.38 ICD Group Features—Incoming Call Queue Monitor
An extension assigned as a supervisor (supervisor extension) can monitor the status of waiting calls to be answered in the queue for an incoming call distribution (ICD) group.
To monitor the waiting call status
6-Line Display PT
Off-hook.
Group Monitor On
7 3 9
Enter 739.
On-hook.
ICD Group extension no.
Enter ICD Group
extension number.
C.Tone
JAN.31 08:13AM FRI
601:Sales Section
Waiting Calls Now: 00006
Max. Waiting Time: 02'18
EXIT LOG SPRVS
Confirm the status of queued calls.
•
If an ICD group has an overflowed call, the display shows the status automatically.
Document Version 2013-05 Operating Manual 97
1.3.39 ICD Group Features—Log-in/Log-out
•
For information about other supervisory features, refer to "1.3.42 ICD Group
1.3.39 ICD Group Features—Log-in/Log-out
You can control your status in an incoming call distribution
(ICD) group. When in the Log-out mode, incoming calls to the group will not ring at your extension. When you return, calls will again ring at your extension. (Default: Log-in)
Even if your extension is logged-in, you can have a specified time period (wrap-up time) when you will not receive calls after completing a previous call. This time can be used for you to write a report and so on.
You can also manually select "Not Ready" mode to temporarily leave an ICD group.
Talk.
Wrap-up
Ready
Log-in
Log-out
Not Ready
To set Log-in/Log-out
PT/SLT/PS/SIP Extn.
7 3 6
ICD Group: Incoming Call Distribution Group
0
OR
1
Log-out
Log-in
Off-hook.
Enter 736.
Enter 0 or 1.
ICD Group extension no.
OR
Specified
All
C.Tone
Enter ICD Group
extension number or .
On-hook.
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1.3.39 ICD Group Features—Log-in/Log-out
PT/PS
While on-hook
ICD Group: Incoming Call Distribution Group
(Log-in/Log-out)
ICD Group extension no.
OR
Specified
All
Press Log-in/Log-out.
Enter ICD Group extension
number or .
PT/PS
While on-hook
(Log-in/Log-out of a Specified Group)
Press Log-in/Log-out of a Specified Group.
To enter/leave Not Ready mode
PT/SLT/PS/SIP Extn.
7 3 5
1
OR
0
Not Ready
Ready
Enter 1 or 0.
C.Tone
On-hook.
Off-hook.
Enter 735.
To set/cancel Not Ready mode or to leave Wrap-up mode (To enter Ready mode)
PT/PS
While on-hook
(Wrap-up)
Press red or flashing red Wrap-up.*
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1.3.40 ICD Group Features—Log-in/Log-out Monitor and Remote Control
•
* The status will be as follows:
Ready
® Not Ready
Not Ready
® Ready
Wrap-up
® Not Ready
•
The Log-in/Log-out of a specified group button light shows the current status as follows:
Off: Log-in mode
Red on: Log-out mode
•
The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready mode.
The Wrap-up button light shows the current status as follows:
Off: Ready mode
Red on: Not Ready mode
Flashing red: Wrap-up mode
•
In Wrap-up mode/Not Ready mode, your extension does not receive calls through any group, even if it belongs to multiple groups.
•
The last remaining logged-in extension may not be allowed to log out, depending on system programming.
•
The Supervisor extension can control the Log-in/Log-out status of other extensions.
For more information, refer to "1.3.40 ICD Group Features—Log-in/Log-out Monitor and
•
For information about other ICD group features, refer to "1.3.36 ICD GROUP FEATURES".
Customizing Your Phone
•
Create or edit a Log-in/Log-out button, a Log-in/Log-out of a specified group button or a
Wrap-up button.
1.3.40 ICD Group Features—Log-in/Log-out Monitor and Remote
Control
An extension assigned as a supervisor (supervisor extension) can monitor the Log-in/Log-out status of incoming call distribution (ICD) group members with the lights of corresponding DSS buttons. The supervisor extension can change the Log-in/Log-out status of an extension by pressing the corresponding DSS button.
To perform this operation, the supervisor has to enter incoming call queue monitoring mode first.
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1.3.40 ICD Group Features—Log-in/Log-out Monitor and Remote Control
To enter incoming call queue monitoring mode
6-Line Display PT
Off-hook.
7 3 9
Enter 739.
ICD Group extension no.
Enter ICD Group
extension number.
C.Tone
Group Monitor On
On-hook.
To monitor the Log-in/Log-out status
6-Line Display PT
While the display is in incoming call queue monitoring mode
JAN.31 08:13AM FRI
601:Sales Section
Waiting Calls Now: 00006
Max. Waiting Time: 02'18
EXIT LOG SPRVS
Press "SPRVS".
•
While in Log-in/Log-out monitoring mode, the lights of DSS buttons for the ICD group members indicate their status as follows:
Off: Out of the ICD group.
Green on: Log-in mode (Ready). The extension user is ready to answer calls.
Flashing Green: Log-in mode (Not Ready). The extension user is not ready to answer calls.
Red on: Log-out mode.
To change the Log-in/Log-out mode
6-Line Display PT
While monitoring the Log-in/Log-out status
(DSS)
Press desired DSS.
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1.3.42 ICD Group Features—Supervisory
•
Depending on the current status of the ICD group member, pressing the DSS button changes the status as follows:
Log-in mode (Not Ready)
® Log-in mode (Ready)
Log-in mode (Ready)
® Log-out mode
Log-out mode
® Log-in mode (Ready)
•
For information about other supervisory features, refer to "1.3.42 ICD Group
1.3.41 ICD Group Features—Manual Queue Redirection
When your incoming call distribution (ICD) group is busy and other outside calls arrive, the arriving calls are put in a waiting queue.
Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting call in the queue to a preset destination manually.
This feature is also known as Hurry-up Transfer.
To forward the waiting call
PT/PS
(Hurry-up)
Press red or flashing red Hurry-up.
•
The Hurry-up button light shows the current status as follows:
Off: No waiting call.
Red on: Some calls are waiting.
Flashing red: The number of calls exceeds the manual queue redirection level.
•
For information about other ICD group features, refer to "1.3.36 ICD GROUP FEATURES".
Customizing Your Phone
•
Create or edit a Hurry-up button.
1.3.42 ICD Group Features—Supervisory
An extension assigned as a supervisor (supervisor extension) can monitor and control the status of other members in an Incoming Call Distribution (ICD) group using a 6-line display PT, as follows:
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1.3.42 ICD Group Features—Supervisory
Features
Incoming Call Queue
Monitor
Log-in/Log-out Monitor and Remote Control
Call Log History
Description
The supervisor extension can monitor the status of calls waiting in the queue to be answered.
(
® 1.3.38 ICD Group Features—Incoming Call Queue Monitor)
The supervisor extension can monitor the Log-in/Log-out status of the ICD group members with the lights of corresponding DSS buttons. The supervisor extension can change their Log-in/Log-out status by pressing the corresponding DSS button.
(
® 1.3.40 ICD Group Features—Log-in/Log-out Monitor and Remote
The supervisor extension can confirm the incoming call log for the ICD group.
(
® 1.3.37 ICD Group Features—Call Log History for ICD Group)
Using these features, for example, if extension 101 is logged out but the user is at his/her extension, and
Incoming Call Queue Monitor shows that a call is waiting in the queue, the supervisor extension can change the status of extension 101 to Log-in. The waiting call will then be automatically directed to that extension.
Document Version 2013-05 Operating Manual 103
1.3.42 ICD Group Features—Supervisory
The following chart shows the flow of supervisory displays and access operations:
Initial Display
JAN.31 08:10AM FRI
"
LOG"
PROG INFO RING MENU
"
EXIT"
739
ICD Group extension no.
Incoming Call
Queue Monitor
JAN.31 08:10AM FRI
601:Sales Section
Waiting Calls Now: 00006
Max. Waiting Time: 02'18
EXIT LOG SPRVS
--- Date and time
--- Floating extension number/name of ICD group
--- The number of queued calls
--- The longest queuing time
"
SPRVS"
Call Log History
Since JAN.29 09:10AM
Total Calls : 00996
Overflow Calls : 00131
Lost Calls : 00039
Average Waiting : 01'06
EXIT CLEAR
"
EXIT"
--- Monitoring starting date and time
--- Total number of incoming calls
--- Total number of overflowed calls
--- The number of lost calls
--- Average queuing time
"
EXIT"
The lights of DSS buttons for the ICD group members indicate their Log-in/Log-out status as follows:
OFF: Out of the ICD group.
Green on: Log-in mode (ready to answer calls).
Flashing green: Log-in mode (not ready to answer calls).
Red on: Log-out mode.
Log-in/Log-out Monitor
JAN.31 08:10AM FRI
601:Sales Section
Waiting Calls Now: 00006
Max. Waiting Time: 02'18
EXIT
With
•
For information about other ICD group features, refer to "1.3.36 ICD GROUP FEATURES".
104 Operating Manual Document Version 2013-05
1.3.43 Message Waiting
1.3.43 Message Waiting
For an extension leaving a message waiting indication
When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back.
For an extension receiving a message waiting indication
As a message receiver, the Message button light or Message/Ringer
Lamp lets you know that a call has been received. If you receive notification, you can call back the caller by a simple operation.
Note
For an extension receiving a message waiting indication, this feature is not available for SIP extensions (except the KX-HGT100). For
KX-HGT100 users, refer to the Quick Reference Guide of the
KX-HGT100 for instructions.
For an extension leaving a message waiting indication
To leave a message waiting indication
PT/SLT/PS
When the called extension is busy or does not answer
MESSAGE
OR
4
Press MESSAGE or enter 4.
C.Tone
On-hook.
To leave/cancel a message waiting indication
Off-hook.
7 0
Enter 70.
1
OR
0
Leave
Cancel
Enter 1 to leave or 0 to cancel.
desired extension no.
C.Tone
Enter desired
extension number.
On-hook.
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1.3.43 Message Waiting
For an extension receiving a message waiting indication
To check the left message and call back
PT/PS
While on-hook
MESSAGE
Press MESSAGE until the desired extension appears.
Off-hook.
To call back
PT/SLT/PS/KX-HGT100
7
MESSAGE
0
OR
Talk.
2
Off-hook.
Press MESSAGE or enter 70 and then 2.
Talk.
To clear message waiting indications left on your extension
PT/SLT/PS/KX-HGT100
Off-hook.
7
Enter 70.
0
0
Enter 0.
your extension no.
Dial your
extension number.
C.Tone
On-hook.
•
The Message button light or Message/Ringer Lamp shows the current status as follows:
Off: No message
Red on: You have a message
•
The display shows the messages starting with the most recent call.
•
At a called extension, the MESSAGE button allows you to clear message waiting indications if you do not want to call the callers back. To clear, press the MESSAGE button and then press the soft button.
•
On your PT, you can establish one or more Message for Another Extension buttons.
These buttons can accept the message waiting notification of other extensions or various incoming call distribution groups.
In other words, you can monitor the message waiting notifications of other telephones.
•
A single line telephone extension user will receive a special dial tone as message waiting notification when going off-hook.
•
The message waiting lamp of a single line telephone can also let you know that you have a message in the same way as the Message button.
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1.3.45 Off-hook Monitor
Customizing Your Phone
•
Create or edit a Message button or Message for Another Extension button.
1.3.44 Mute
You can disable the microphone or the handset to consult privately with others in the room while listening to the other party on the phone through the speaker or the handset.
To set/cancel
PT
During a conversation
AUTO ANS
MUTE
OR
VOICE CALL
MUTE
Press MUTE.
•
The AUTO ANS/MUTE or VOICE CALL/MUTE button light shows the current status as follows:
Off: Normal
Flashing red: Mute
•
If mute is used during OHCA, it will become Handset Mute.
1.3.45 Off-hook Monitor
You can let other people in the room listen to the conversation through the speaker while continuing the conversation using the handset.
To set/cancel
PT
During a conversation using the handset
SP-PHONE
Press SP-PHONE.
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1.3.47 One-touch Dialing
•
The SP-PHONE button light shows the current status as follows:
Off: The voice is heard through the handset.
On: The voice is heard through the speaker and the handset.
•
This feature is only available with certain proprietary telephones, and requires system programming.
1.3.46 OHCA (Off-hook Call Announcement)
During a conversation, you can be informed of a waiting call with a voice announcement. You can hear the caller’s voice through the built-in speaker, and talk to the caller while the current call is continued using the handset.
To set/cancel for intercom calls (Manual Call Waiting)
PT
7 3 1
0
OR
2
No call
OHCA
C.Tone
Off-hook.
Enter 731.
Enter 0 or 2.
On-hook.
•
OHCA is only available with certain digital proprietary telephones.
•
OHCA is not available for outside calls; only call waiting tone can be set (refer to "1.3.13 Call
•
A PDN extension can only receive OHCA or Whisper OHCA from the corresponding SDN extension. When a call is made from another extension, a PDN extension will receive a call waiting tone. (
® 1.3.50 PDN (Primary Directory Number)/SDN (Secondary Directory
•
For information about answering a waiting call, refer to "1.3.12 CALL WAITING
1.3.47 One-touch Dialing
You can store a phone number into the flexible button for one-touch operation.
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1.3.48 Paging
PT/PS
Off-hook.
(One-touch
Dialing)
Press One-touch
Dialing.
Customizing Your Phone
•
Create or edit a One-touch Dialing button, store the desired phone number or feature number.
1.3.48 Paging
–
–
–
Paging and then Transferring a Call
Group Paging
You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously. A person who has been paged can answer the page at any extension.
To page
PT/SLT/PS
Off-hook.
3
Enter 33.
3 paging group no.
C.Tone
Dial paging group
number (2 digits).
Announce.
Wait for an answer
Talk.
•
If the group which you paged is already being used for paging, you hear a busy tone.
To answer
PT
Off-hook.
4 3
C.Tone
Enter 43.
Talk.
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1.3.48 Paging
•
The following are extensions that cannot receive a paging announcement:
–
Portable station
–
Single line telephone
–
Proprietary telephone that is ringing or busy
–
Proprietary telephone in Paging Deny mode
–
Proprietary telephone in DND mode
•
System programming may be required for some IP-PT users to receive paging announcements.
•
Even if the announcement is not paging your extension, you can answer it, if it is paging your group.
Paging and then Transferring a Call
You can transfer a call after making paging announcements.
PT/SLT/PS
During a conversation
TRANSFER
3 3 paging group no.
C.Tone
Press TRANSFER or
Recall/hookswitch.
The other party is placed on hold.
Wait for an answer
Enter 33.
Dial paging group
number (2 digits).
Announce.
Talk.
On-hook.
The held party and the paged extension are connected and start a conversation.
•
After you go on-hook, the caller can talk to the person who answers the page.
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1.3.49 Paralleled Telephone
Paging Deny
You can set your extension not to receive paging announcements.
PT
Off-hook.
7 2 1
Enter 721.
1
OR
0
Deny
Allow
Enter 1 or 0.
C.Tone
On-hook.
1.3.49 Paralleled Telephone
A digital proprietary telephone extension user can choose whether the single line telephone connected in parallel will ring or not, when an incoming call is received.
(Default: Ring)
DPT
Off-hook.
3
Enter 39.
9
1
OR
0
Ring
No ring
Enter 1 to ring or 0 not to ring.
C.Tone
On-hook.
•
Even if "No ring" is selected, calls can be made and answered on the single line telephone by lifting the handset.
•
If you go off-hook while your paralleled telephone is in use, the call will switch over to you.
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1.3.50 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension
1.3.50 PDN (Primary Directory Number)/SDN (Secondary Directory
Number) Extension
Primary Directory Number (PDN) buttons and Secondary Directory Number (SDN) buttons are useful when extension users will handle calls for other extensions. For example, a secretary or multiple secretaries can handle calls and check the call status of a boss or multiple bosses. The functions of PDN and SDN buttons are as follows:
PDN button: This button can be used to make and receive all calls (including both outside and intercom calls). Having multiple PDN buttons allows multiple calls to be queued at the extension. Extensions that have a PDN button are called PDN extensions.
SDN button: The light of an SDN button displays the current call status of the registered extension, similar to a DSS button. In addition, this button can be used to perform the following operations:
•
call the PDN extension ( SDN Direct Dial)
• answer calls ringing at the PDN extension
•
hold calls and retrieve calls held by the PDN extension ( Call Hold and Call Hold
•
transfer calls to the PDN extension ( Call Transfer Using SDN Button)
Extensions that have an SDN button are called SDN extensions.
•
The extension that is registered as the destination of an SDN button must have at least one
PDN button.
•
One extension can have up to 8 PDN buttons.
•
An extension can have only one SDN button for each PDN extension.
•
A PDN extension can only receive OHCA or Whisper OHCA from the corresponding SDN extension. When a call is made from another extension, a PDN extension will receive a call waiting tone.
•
The button light of each PDN/SDN button shows the current status as follows:
Light Pattern
Off
Green on
Flashing green slowly
Flashing green moderately
Flashing green rapidly
Red on
Flashing red slowly
PDN Button Status SDN Button Status
The PDN extension is idle.
The extension is on a call using the PDN button.
The extension is on a call using an SDN button.
A call is on hold at the PDN extension
(Regular Hold).
A call is on hold temporarily or on
Exclusive Call Hold.
The PDN extension is receiving an incoming call.
A corresponding SDN extension is using the line.
A corresponding SDN extension is holding a call.
A call answered with the SDN button is on hold (Regular Hold).
A call answered with the SDN button is on hold temporarily or on Exclusive Call
Hold.
An SDN extension is receiving a Hold
Recall or callback ringing from a call answered with the SDN button.
The corresponding PDN extension or another corresponding SDN extension is using the line.
Another corresponding SDN extension, or the PDN extension itself, is holding a call.
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1.3.50 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension
Light Pattern
Flashing red rapidly
PDN Button Status
The PDN extension is receiving an incoming call to an incoming call distribution (ICD) group.
SDN Button Status
The corresponding PDN extension is receiving an incoming call.
SDN Direct Dial
Using an SDN button, you can easily call the corresponding PDN extension. SDN buttons are in one of two modes depending on system programming, and the operation procedure differs as follows:
Enhanced DSS Key Mode
PT/PS
Off-hook.
(SDN)
Press corresponding
SDN.
Standard SDN Key Mode
PT/PS
Talk.
Off-hook.
(SDN)
Press corresponding
SDN.
D.Tone
(SDN)
Press the SDN again.
Talk.
•
When performing SDN Direct Dial to call the corresponding PDN extension, the SDN button light shows the current status of the destination extension as follows:
Green on: You are using the line.
Red on: The line is being used. (The PDN extension, or another SDN extension when multiple extensions have SDN buttons to a same PDN extension, is using the line.)
•
Even if a PDN extension has set Do Not Disturb (DND), you can call the extension as normal by pressing the SDN button.
•
When an SDN button is in Standard SDN Key Mode, you can dial a telephone number while hearing a dial tone, instead of pressing the SDN button again. Depending on system programming, your call will be made using either your normal calling privileges (Class of
Service) or those of the corresponding PDN extension (SDN Walking COS).
Call Hold and Call Hold Retrieve
You can put calls answered with a PDN or SDN button on hold normally (1.3.6 Call Hold).
You can also retrieve a call held at your extension/another extension with a simple operation, regardless of the call type.
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1.3.50 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension
Call Hold Retrieve
PT/PS
To retrieve a call at the holding extension
Off-hook.
(PDN)
OR
(SDN)
Press flashing green
PDN or SDN.
Talk.
To retrieve a call from another extension—only Regular Hold
Off-hook.
(PDN)
OR
(SDN)
Press flashing red
PDN or SDN.
Talk.
•
If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Hold
Recall).
If an outside call is not answered within a specified time, it is automatically disconnected.
•
If Automatic Call Hold has been preprogrammed, you can put the current call on hold automatically by pressing another PDN button to make or answer another call.
Call Transfer Using SDN Button
You can transfer a call to a PDN extension with a simple operation using a corresponding SDN button.
To transfer a call to a PDN extension
PT/PS
During a conversation
(SDN)
*
Press SDN.
Talk.
This step can be omitted.
On-hook.
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1.3.51 Printing Message
•
System programming is required to use this feature during a conversation with an extension.
•
* When an SDN button is in Standard SDN Key Mode, you have to press the SDN button twice to transfer the call, unless you used that SDN button to answer an incoming call.
Customizing Your Phone
•
3.1.2 Personal Programming—Preferred Line Assignment—Incoming
Select the seized line when going off hook.
•
3.1.2 Personal Programming—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.
•
Create or edit a Primary Directory Number (PDN) or Secondary Directory Number (SDN) button.
1.3.51 Printing Message
You can record a variety of information from your extension using up to 8 preprogrammed messages. Message information from all extensions is recorded with the PBX. For example, it is possible to use this feature as a time card by selecting preprogrammed "sign in" and "sign out" messages.
In a hotel-type environment, this feature can be used to record room information from a room extension.
For a list of preprogrammed messages, consult your dealer.
To record
PT/SLT
Off-hook.
7 6 1 message no.
number (1 – 8).
parameter
*
Enter parameter if required.
Enter #.
C.Tone
On-hook.
•
* Depending on the content of the selected message, you may be required to enter a numeric parameter, such as a price or time. Enter the correct number of characters as required for the message. For information about required parameters, consult your dealer.
<Example>
If "Snack %%.%%" has been programmed as message number 1 (for recording charges for room snacks consumed), hotel employees would enter data as in the example below using the room extension:
761 1 message no.
0300 # parameter
(Snack charge)
•
When a preprogrammed message is selected, detailed information is recorded automatically, as shown below:
Date
Time
Ext
02/02/00 10:45AM 1234
CO Dial Number
Snack 03.00
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1.3.53 Private Network Features—CLIP (Calling Line Identification Presentation)
1.3.52 Privacy Release
You can let a third party join your current outside call and establish a three-party conversation.
You can also leave the conversation and then let the two other parties talk.
To let a third party join your conversation and establish a three-party conversation
PT/PS
Your extension (on the outside call)
(S-CO)
Wait for an answer.
To prolong, press the S-CO again.
C.Tone
Press green
S-CO.
Talk.
Other extension
The S-CO button will flash at all extensions that have that S-CO button.
A three-party conversation is now established.
(S-CO)
Press the flashing
S-CO within 5 seconds.
Off-hook.
C.Tone
Talk.
•
Only an S-CO button can be used for this operation.
•
You can leave a three-party conversation and let the two other parties talk by simply going on-hook.
1.3.53 Private Network Features—CLIP (Calling Line Identification
Presentation)
When making a call through a private network, you can present your preprogrammed telephone number to the called party.
You can select the telephone number sent, either the number of the line used or the number assigned to your extension.
If you select "Public", the calling/called party sees the number of the line used (subscriber’s number).
If you select "Your extension", they see the telephone number assigned on your extension.
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1.3.54 Private Network Features—CLIR (Calling Line Identification Restriction)
To show either the number assigned to the CO line or your extension
PT/SLT/PS/SIP Extn.
7 2
1
OR
2
Public
Your extension
C.Tone
Off-hook.
Enter 7 2. Enter 1 for public or 2 for your extension.
On-hook.
•
When you forward a call to an outside party, the CLIP number for that call will be that of the calling party or of the forwarding extension depending on system programming.
•
If you use the ICD Group button to make a call to the other party, the telephone number assigned to the ICD group will be used.
1.3.54 Private Network Features—CLIR (Calling Line Identification
Restriction)
When making a call through a private network, you can select whether the called party can see your telephone number or not.
To show/prevent
PT/SLT/PS/SIP Extn.
7 1
0
OR
1
Show
Prevent
C.Tone
Off-hook.
Enter 7 1.
Enter 0 to show or 1 to prevent.
On-hook.
•
You can change the mode by pressing a preset CLIR button while on-hook.
The CLIR button light shows the current status as follows:
Off: shows your telephone number.
Red on: prevents your telephone number being displayed.
Customizing Your Phone
•
Create or edit a Calling Line Identification Restriction (CLIR) button.
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1.3.56 Private Network Features—COLR (Connected Line Identification Restriction)
1.3.55 Private Network Features—COLP (Connected Line
Identification Presentation)
When receiving a call through a private network, you can present your preprogrammed telephone number to the calling party.
You can select the telephone number sent, either the number of the line used or the number assigned to your extension.
If you select "Public", the calling/called party sees the number of the line used (subscriber’s number).
If you select "Your extension", they see the telephone number assigned on your extension.
To show either the number assigned to the CO line or your extension
PT/SLT/PS/SIP Extn.
7 2
1
OR
2
Public
Your extension
C.Tone
Off-hook.
Enter 7 2. Enter 1 for public or 2 for your extension.
On-hook.
1.3.56 Private Network Features—COLR (Connected Line
Identification Restriction)
When receiving a call through a private network, you can select whether the caller can see your telephone number or not.
To show/prevent
PT/SLT/PS/SIP Extn.
7 0
0
OR
1
Show
Prevent
C.Tone
Off-hook.
Enter 7 0.
Enter 0 to show or 1 to prevent.
On-hook.
•
You can change the mode by pressing a preset COLR button while on-hook.
The COLR button light shows the current status as follows:
Off: shows your telephone number.
Red on: prevents your telephone number being displayed.
Customizing Your Phone
•
Create or edit a Connected Line Identification Restriction (COLR) button.
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1.3.57 Private Network Features—TIE Line Access
1.3.57 Private Network Features—TIE Line Access
You can access extensions connected to other PBXs in a private network.
To call
PT/SLT/PS/SIP Extn.
7 extension no.
*
OR private phone no.
*
Off-hook.
Dial extension number or enter 7 and then dial private phone number.
Talk.
•
* Which type of telephone number must be entered depends on the settings of your PBX.
To call with one touch
Off-hook.
(NDSS)
Press NDSS.
Talk.
•
To start monitoring another PBX extension after customizing an NDSS button, go off-hook, press the NDSS button, and go on-hook.
The NDSS button light will show the current status as follows:
Off: The extension is idle.
Red on: The extension is busy.
Customizing Your Phone
•
Create or edit a Network Direct Station Selection (NDSS) button.
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1.3.60 Room Status Control
1.3.58 Quick Dialing
You can make a call simply by pressing the preprogrammed number for quick dialing.
PT/SLT/PS/SIP Extn.
Off-hook.
quick dialing no.
Dial quick dialing
number (max. 8 digits).
•
This is a useful feature for hotels.
For example, to dial Room Service, dial the digit "3", not the full extension number.
1.3.59 Redial, Last Number
This is convenient when calling the same outside party again.
PT/SLT/PS/SIP Extn.
REDIAL
OR
Off-hook.
Press REDIAL or enter #.
•
If you want to log outgoing intercom calls to the outgoing call log, consult your System Installer or Administrator.
•
If you have seized a CO line, pressing the REDIAL button will be ignored if the last number you dialed was an extension.
•
Up to 32 digits can be stored and redialed.
•
After pressing REDIAL, if you hear a busy tone again, press REDIAL to retry.
1.3.60 Room Status Control
In a hotel-type environment, an extension assigned as a hotel operator can check guests into or out of rooms and confirm that the room is clean and ready for the next guest by changing the room status of the corresponding extension. The hotel operator’s extension must have flexible buttons assigned as Check-in, Check-out, and Cleaned-up buttons, and a DSS button for each extension that will be used in a guest room.
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1.3.60 Room Status Control
•
The hotel operator must be using a 6-line display PT to use the Room Status Control features.
•
While in Room Status Control mode:
a.
The hotel operator’s extension can only check extensions in/out and ready/not ready. All other operations will be ignored.
b.
The light of each DSS button shows the room status of the corresponding extension as follows:
Off: Checked-out and Ready
Flashing Red: Checked-out and Not Ready
Red on: Checked-in
[Light Pattern Example: Checked-in Mode]
DSS button
Room1230
Room1231
Room1232
Room1233
Room1234
Rooms 1230 and 1234 are currently in checked-in status.
Check-in button
Check-out button
Cleaned-up button
c.
The lights of other buttons may not show their normal display.
d.
The hotel operator’s extension is considered to be busy. Callers to that extension will hear a busy tone.
To check in a guest
6-Line Display PT
While on-hook
Enter Room Number ENTER
(Check-in)
extension no.
OR
(DSS)
EXIT ENTER
Press Check-in.
Dial extension number and then press
"ENTER", or press desired DSS.
To continue
Room: 1234
Confirm check in?
NO YES
Press "YES".
EXIT
OR
(Check-in)
Press "EXIT" or Check-in to finish.
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1.3.60 Room Status Control
•
After check-in, Remote Extension Dial Lock is deactivated, and the guest can make outside
calls from the room extension. (Refer to "2.1.5 Remote Extension Dial Lock".)
•
When the room status of extensions is changed, detailed room status information is recorded with the PBX automatically. This requires system programming.
<Example>
Date Time Ext
02/02/00 03:07PM 1234
CO Dial Number
Check in
To check out a guest
6-Line Display PT
While on-hook
Enter Room Number
(Check-out)
Press Check-out.
EXIT ENTER extension no.
ENTER
OR
(DSS)
Dial extension number and then press
"ENTER", or press desired DSS.
To continue
Room: 1234
Confirm check out?
NO YES
Press "YES".
EXIT
OR
(Check-out)
Press "EXIT" or Check-out to finish.
•
After check-out, Remote Extension Dial Lock is activated, and outside calls from the room
extension are restricted. (Refer to "2.1.5 Remote Extension Dial Lock".)
•
After check-out, wake-up call and Call Log information for the room extension are cleared automatically. In addition, features set on the room extension are reset to the default settings.
For a list of features that are reset, refer to "1.3.26 Extension Feature Clear".
•
When the room status of extensions is changed, detailed room status information is recorded with the PBX automatically. This requires system programming.
<Example>
Date Time Ext
02/03/00 08:08AM 1234
CO Dial Number
Check out
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1.3.61 Self Labeling (KX-NT366/KX-NT560)
To change the cleaning status of a room
6-Line Display PT
While on-hook
Enter Room Number
(Cleaned-up)
EXIT ENTER
Press Cleaned-up.
ENTER extension no.
OR
(DSS)
Dial extension number and then press
"ENTER", or press desired DSS.
To continue
EXIT
OR
(Cleaned-up)
Press "EXIT" or Cleaned-up to finish.
•
For information about other Hospitality features, refer to "1.3.34 HOSPITALITY
Customizing Your Phone
•
Create or edit a Check-in, Check-out, or Cleaned-up button.
1.3.61 Self Labeling (KX-NT366/KX-NT560)
For KX-NT366:
The KX-NT366 IP-PT has 12 flexible buttons, and a display for each button to show what feature, telephone number or extension number is assigned to it. The display can also be switched to show 3 other sets (Pages) of 12 flexible buttons assignment by pressing the NEXT PAGE key. Different features, telephone numbers or extension numbers can be assigned to each button in every set. This means that 48 flexible buttons are available to an extension user.
Page 1
Bank
Home
Sales
LCS
PDN
Page 4
Page 3
Page 2
CO 6
CO 5
CO 4
CO 3
CO 2
For KX-NT560:
The KX-NT560 IP-PT has 8 flexible buttons, and the telephone’s display shows which feature, telephone number, or extension number is assigned to each button. You can press the Page key to display 3 other sets
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1.3.62 Speed Dialing, Personal
(pages) of 8 flexible button assignments. A different feature, telephone number, or extension number can be assigned to each button in each set. This means that 32 flexible buttons are available.
Page 1
Bank
Home
Sales-1
Sales-2
DN-1
DN-2
DN-3
DN-4
Page 4
Page 2
Page 3
S-CO1
S-CO2
S-CO3
Headset Company-A
Wrap-up Company-B
Headset Company-A
Log-in Company-C
Wrap-up
Log-in
Company-B
S-CO5
Company-D
Company-C
Log-out
S-CO6
Company-D
S-CO7
S-CO4 S-CO8
To switch display
KX-NT366/KX-NT560
OR
Press NEXT PAGE to display the desired page.
•
When you answer an incoming call or when you seize a CO line, the display automatically changes to the page that contains the green lit button.
•
After customizing each button, you can set the displayed text for the button. For details about
customizing buttons, refer to "3.1.4 Customizing the Buttons".
1.3.62 Speed Dialing, Personal
You can store up to 100 numbers at your extension for your personal use.
This feature is also known as Station Speed Dialing.
To store a phone number
PT/SLT/SIP Extn.
Off-hook.
3 0
Enter 30.
personal speed dialing no.
desired phone no.
Enter personal speed
dialing number
(2 digits).
Enter desired
phone number
(max. 32 digits).
Enter #.
Enter CO line access number before outside phone number.
C.Tone
On-hook.
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1.3.64 SVM (Simplified Voice Message)
To dial
PT/SLT/SIP Extn.
AUTO DIAL
STORE
OR personal speed dialing no.
Dial personal speed
dialing number (2 digits).
Off-hook.
Press AUTO DIAL or enter .
Enter .
•
To call using a directory, refer to "1.4.3 Directories".
1.3.63 Speed Dialing, System
You can make calls using speed dialing numbers stored in the PBX.
PT/SLT/PS/SIP Extn.
AUTO DIAL
STORE
OR system speed dialing no.
Off-hook.
Press AUTO DIAL or enter .
Dial system speed
dialing number (3 digits).
•
To call using a directory, refer to "1.4.3 Directories".
1.3.64 SVM (Simplified Voice Message)
–
–
–
–
–
–
Your PBX can provide you with answering machine service.
Your extension is assigned a message box, into which callers can leave voice messages for you.
After callers reach your message box, they will hear your personal greeting message. You can record two kinds of personal greetings: a normal greeting message and a greeting message for each time mode. You can also play back and clear your greeting messages and the voice messages left by callers.
–
Recording a Normal Greeting Message
Recording a Greeting Message for Each Time Mode
Redirecting Your Calls to Your Message Box
Listening to Voice Messages Left by Callers
Accessing Your Message Box from an Outside Telephone
Accessing the Message Box of Another Extension from Your Extension
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1.3.64 SVM (Simplified Voice Message)
•
This feature is not available for SIP Extensions (except the KX-HGT100). Even if a caller leaves a voice messages for a SIP Extension (except the KX-HGT100), the Message button light or Message/Ringer Lamp will not turn on to tell you that a voice message has been received.
•
You may hear a busy tone when trying to access your message box if too many other users are already accessing their message boxes. In that case, wait a few minutes and try again.
•
If the used recording space (including greeting messages and voice messages left by callers) for the SVM feature reaches a certain limit, the display informs you that the recording space is almost full, and you will hear dial tone 3 when going off-hook.
Dial Tone 3
1 s
•
Operation Reference When Accessing Your Message Box
After entering the SVM feature number ( 38), the operations below are available by entering the corresponding numbers.
Operation No.
0
3
8
1
2
# 6
Operation
To clear the normal greeting message
To record a normal greeting message
To play back the normal greeting message
To listen to voice messages left by callers
To set a greeting message for each time mode
To leave a voice message to another extension’s message box.
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1.3.64 SVM (Simplified Voice Message)
Recording a Normal Greeting Message
To record
PT/SLT/PS/KX-HGT100
Off-hook.
3 8
Enter 38.
AUTO DIAL
STORE
OR dial key
Press STORE or any
dial key (0–9, , #).
C.Tone
The greeting message is played back.
To play back
PT/SLT/PS/KX-HGT100
1
C.Tone
Enter 1.
Record message.
Example: "You have reached John. I am sorry I cannot take your call right now. Please leave a message."
0
Clear
1
A confirmation tone is heard.
OR
Rerecord
Enter 0 or 1 while the greeting message is being played back.
*
On-hook.
2
Enter 2.
C.Tone
The greeting message is played back.
Off-hook.
3 8
Enter 38.
0
Clear
1
A confirmation tone is heard.
OR
Rerecord
*
Enter 0 or 1 while the greeting message is being played back.
•
* This step can be omitted.
On-hook.
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1.3.64 SVM (Simplified Voice Message)
To clear
PT/SLT/PS/KX-HGT100
Off-hook.
3 8
Enter 38.
0
Enter 0.
C.Tone
On-hook.
Recording a Greeting Message for Each Time Mode
In addition to a normal greeting message, you can record a specific greeting message for each time mode
(day/lunch/break/night).
To record
PT/SLT/PS/KX-HGT100
Off-hook.
3
Enter 38.
8
8
Enter 8.
0
1
2
3
Day
Night
Lunch
Break
Enter the desired time mode.
1
Enter 1.
C.Tone
AUTO DIAL
Record message.
STORE
OR dial key
Press STORE or any
dial key (0–9, , #).
Example: "You have reached John. I am sorry I am out for lunch right now. Please leave a message."
C.Tone
The greeting message is played back.
0
Clear
1
A confirmation tone is heard.
OR
Rerecord
Enter 0 or 1 while the greeting message is being played back.
*
On-hook.
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To play back
PT/SLT/PS/KX-HGT100
Off-hook.
3 8
Enter 38.
The greeting message is played back.
•
* This step can be omitted.
8
Enter 8.
0
1
2
3
Day
Night
Lunch
Break
Enter the desired time mode.
0
Clear
1
A confirmation tone is heard.
OR
Rerecord
Enter 0 or 1 while the greeting message is being played back.
*
2
C.Tone
Enter 2.
On-hook.
To clear
PT/SLT/PS/KX-HGT100
Off-hook.
3 8
Enter 38.
8
Enter 8.
0
1
2
3
Day
Night
Lunch
Break
Enter the desired time mode.
0
Enter 0.
C.Tone
On-hook.
•
If both the greeting message for a certain time mode and the normal greeting message have been recorded, callers will hear the greeting message for that time mode. However, if no greeting message has been recorded for a certain time mode, the normal greeting message will be played instead.
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1.3.64 SVM (Simplified Voice Message)
Redirecting Your Calls to Your Message Box
You can set incoming calls to be redirected to your own message box so that callers can leave voice messages when you cannot answer the phone.
To set/cancel
PT/SLT/PS/KX-HGT100
Off-hook.
7
Enter 71.
1
0
OR
1
OR
2
Both Calls
Outside Calls
Intercom Calls
Enter 0 to 2 as you desire.
0
2
3
4
5
Cancel
All Calls
Busy
No Answer
Busy/No Answer
Enter required number.
For "Cancel", go on-hook directly after entering 0.
floating extension no. for the SVM feature
Enter floating extension
number for the SVM feature.
#
Enter #.
C.Tone
On-hook.
•
The default floating extension number for the SVM feature is 591.
Leaving Voice Messages
If the extension user you called is not able to answer your call, and your call is redirected to the message box, you will hear the greeting message. Then, you can leave a voice message for that extension. It is also possible to leave a voice message directly in the message box of a desired extension by following the steps below:
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1.3.64 SVM (Simplified Voice Message)
To leave a voice message directly to another extension’s message box
PT/SLT/PS/KX-HGT100
Off-hook.
3 8
Enter 38.
# 6
Enter #6.
extension no.
Dial extension number.
You hear the greeting message.
C.Tone
Record message.
OR dial key
On-hook or press any
dial key (0–9, , #).
•
Voice message recording will stop, you will hear a notification tone, and the call will be disconnected, in the following cases:
a.
the recording time for the voice message reaches the preprogrammed limit. (default: 120 seconds)
b.
the recording space for the SVM feature reaches the limit.
•
When you are on the phone, you can transfer the call directly to the message box of a desired extension by placing the call on hold temporarily, then pressing 38 + #6 + the desired extension number. This allows the caller to leave a voice message in the message box of the desired extension.
Listening to Voice Messages Left by Callers
When a caller leaves a voice message, information about that caller is also recorded as the SVM Log. The
SVM Log can be viewed using the display of a PT or PS by pressing the Message button.
To listen to voice messages
PT/PS
While on-hook
MESSAGE
Off-hook.
Press MESSAGE until desired SVM Log appears.
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1.3.64 SVM (Simplified Voice Message)
PT/SLT/PS/KX-HGT100
Off-hook.
3 8
Enter 38.
3
Enter 3.
PT/SLT/PS/KX-HGT100
Off-hook.
MESSAGE
OR
7 0 2
Press MESSAGE or enter 702.
To clear the voice message that you are listening to
PT/SLT/PS/KX-HGT100
While hearing the voice message
AUTO DIAL
3
Enter 3.
STORE
OR
1
Press STORE or enter 1 to confirm.
•
Various operations are available by entering numbers while you are listening to a recorded voice message using any of the methods described above. The available options are as follows:
Operation No.
1
/
#
2
3
4
5
#
#
6
8
Operation
To play back the voice message from the beginning
To go to the next voice message
To clear the voice message
(Press the AUTO DIAL/STORE button or enter 1 to confirm.)
To call back the caller who left the voice message
To go back to the previous voice message
To leave a voice message directly in the message box of another extension (Enter desired extension number.)
To play back your greeting message and record a voice message in your own message box
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Operation No.
# 9
To end the call
*1 This operation is not available for the KX-HGT100.
Operation
•
In addition to the caller information that is recorded in the Call Log, the following SVM Log information is recorded with voice messages left by callers:
•
Caller’s Name
•
Caller’s Telephone Number
•
Time recording started
•
Voice Message Status
–
"New" is displayed for voice messages that have not previously been listened to.
–
"Old" is displayed for voice messages that have previously been listened to.
Please note that the information shown on the display may vary depending on the information that was received and the type of telephone used. Only users of a 6-line display PT can view all of the above information.
•
You can lock the SVM Log display by using an extension PIN (Personal Identification
Number) to prevent other users from viewing the information and from playing back your
voice messages (Display Lock). Refer to "3.1.2 Personal Programming".
•
If your telephone has a Message for Another Extension button, you can access the message box of another extension and listen to voice messages for that extension.
•
If a new voice message has been left in your message box, you will hear dial tone 4 after going off-hook. In addition, if your telephone has a Message button or Message/Ringer Lamp, the corresponding button or lamp will light when a voice message has been left.
Dial Tone 4
1 s
To listen to voice messages while your display is locked
PT/SLT/PS
PIN: Personal Identification Number
Off-hook.
4
Enter 47.
7 your extension no.
Dial your
extension number.
extension PIN
Enter extension PIN
(max. 10 digits).
C.Tone &
D.Tone
If the wrong extension PIN is entered, you hear an alarm tone.
3 8
3
Enter 38.
Enter 3.
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1.3.64 SVM (Simplified Voice Message)
•
When you press the Message button while on-hook to play back voice messages, Display
Lock is temporarily deactivated.
To clear voice messages from the SVM Log
PT
While on-hook
MESSAGE
TRANSFER
AUTO DIAL
STORE
Press MESSAGE until desired SVM Log appears.
Press TRANSFER.
Press STORE.
Accessing Your Message Box from an Outside Telephone
You can remotely access your message box and perform any operations of the SVM feature through a CO line as if you were at your own extension.
From Outside Telephone
PIN: Personal Identification Number
Off-hook.
desired phone no.
Dial desired phone
number of a destination that has set the SVM feature.
The greeting message is played back.
4 7
Enter 47 while hearing the greeting message.
extension no.
extension no.
Dial your
extension number.
extension PIN
Enter extension PIN
(max. 10 digits).
C.Tone &
D.Tone
3
Enter 38.
8
For available operations, see "Operation Reference
When Accessing Your
Message Box".
•
If you hear a reorder tone when you try to leave a voice message directly in the message box of another extension, that message box is unavailable. You can enter another extension number by pressing " ".
•
When accessing your message box from an outside telephone, you cannot call back callers who have left voice messages by pressing 4 while hearing the voice message.
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1.3.65 TAFAS (Trunk Answer From Any Station)
To listen to voice messages left in the message box of another extension
From Outside Telephone
PIN: Personal Identification Number
While hearing voice messages in your message box
# 8
The greeting message is played back.
4 7 desired extension no.
Enter #8.
Enter 47. Dial desired
extension number.
extension PIN
Enter extension PIN for that extension (max. 10 digits).
C.Tone &
D.Tone
If the wrong extension PIN is entered, you hear an alarm tone.
3 8
Enter 38.
3
Enter 3.
Accessing the Message Box of Another Extension from Your Extension
You can access the message box of another extension (for example, to record a greeting message for that extension) by following the steps below:
PT/SLT/PS
PIN: Personal Identification Number
Off-hook.
4
Enter 47.
7 extension PIN
C.Tone &
D.Tone
Enter extension PIN
for that extension (max. 10 digits).
If the wrong extension PIN is entered, you hear an alarm tone.
3 8
Enter 38.
desired extension no.
Dial desired
extension number.
For available operations, see
"Operation Reference When
Accessing Your Message Box".
1.3.65 TAFAS (Trunk Answer From Any Station)
You can be notified of incoming outside calls through an external speaker. These calls can be answered from any extension.
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1.3.66 Timed Reminder
Through an external speaker
[For KX-NCP series PBX users]
PT/SLT/PS
While hearing a tone
4 2
Off-hook.
Enter 42.
1
Enter 1.
C.Tone
Talk.
[For KX-TDE series PBX users]
PT/SLT/PS
While hearing a tone
4 2
Off-hook.
Enter 42.
speaker no.
Dial speaker
number (1 digit).
C.Tone
Talk.
•
You can also receive a paging announcement via a speaker with this operation.
1.3.66 Timed Reminder
You can set an alarm at your telephone as a reminder of a meeting or appointment.
The alarm can occur either once or daily (every day until canceled) at a preset time. When you go off-hook to answer, you will hear a special dial tone or prerecorded message.
•
This feature can also be set remotely by an extension assigned as a hotel operator (Remote
Wake-up Call). The most recent setting will be valid no matter which extension made the
setting. For information about setting a Remote Wake-up Call, refer to "1.3.73 Wake-up
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1.3.66 Timed Reminder
To set
PT/SLT
Off-hook.
7 6
Enter 760.
0 1
Enter 1.
hour/minute
0
OR
1
AM
PM
OR hour/minute
Enter hour (01–12) and minute (00–59) and then 0 for AM or 1 for PM, or enter hour (00–23) and minute (00–59).
0
OR
1
Once
Daily
Enter 0 for once or 1 for daily.
C.Tone
On-hook.
•
* Enter the time in the format assigned to your PBX (12-hour or 24-hour).
To cancel
PT/SLT
Off-hook.
7 6 0
Enter 760.
To stop or answer the ringback
PT/SLT
INTERCOM
OR
Press INTERCOM or off-hook.
0
Enter 0.
C.Tone
On-hook.
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1.3.67 Time Service
To confirm
PT
TRANSFER
Press TRANSFER several times.
•
You can also confirm the timed reminder by using the soft button.
•
The alarm keeps ringing for preprogrammed seconds.
•
If you receive an incoming call during ringback, the ringing starts after the ringback stops.
•
If you are having a conversation exceeding alarm ringing period, the ringback will start after your conversation.
1.3.67 Time Service
You can check the current status of the Time Service on the display.
PT
While on-hook
TRANSFER
OR
(Time Service
(Day/Night/
Lunch/Break))
Press TRANSFER or Time Service
(Day/Night/Lunch/Break).
•
The Time Service (Day/Night/Lunch/Break) button light always shows the current status as follows:
Off: Day mode
Green on: Lunch mode
Flashing green: Break mode
Red on: Night mode
Flashing red: Holiday mode
•
Any extension user except the managers can check the current status by pressing the Time
Service (Day/Night/Lunch/Break) button.
Customizing Your Phone
•
Create or edit a Time Service (Day/Night/Lunch/Break) button.
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1.3.68 Verification Code Entry
You can use your calling privileges (Class of Service) at another extension. You can override restrictions which have been set at that extension. To use this feature, a verification code and verification code PIN (Personal
Identification Number) are required.
To call
PT/SLT/PS/SIP Extn.
PIN: Personal Identification Number
4 7
Off-hook.
Enter 47.
verification code PIN
*
C.Tone &
D.Tone
Enter verification code
PIN (max. 10 digits).
Enter .
desired phone no.
Dial desired
phone number.
If a wrong verification code PIN is entered, you hear an alarm tone.
verification code
Enter verification code
(max. 4 digits).
Seize CO line before entering outside phone number.
•
SIP phone users will not hear the C. Tone and D. Tone.
1.3.69 VOICE MAIL FEATURES
The following services are available using a Voice Processing System:
Features
Voice Mail Integration
Live Call Screening (LCS)
Two-way Record
Description
You or an outside party can access the Voice Processing System from a telephone.
(
® 1.3.72 Voice Mail Features—Voice Mail Integration)
Using a Panasonic Voice Processing system that supports digital integration (e.g., KX-TVA series), you can monitor a call without answering while the caller is leaving a message in your mailbox.
(
® 1.3.70 Voice Mail Features—LCS (Live Call Screening))
Using a Panasonic Voice Processing system that supports digital integration (e.g., KX-TVA series), you can record a conversation into a mailbox while talking on the phone.
(
® 1.3.71 Voice Mail Features—Two-way Record)
•
Voice Processing System features are not available for SIP Extension users.
However, a KX-HGT100 user can use some of the Voice Processing System features.
Refer to the Quick Reference Guide of the KX-HGT100 for details about available features.
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1.3.70 Voice Mail Features—LCS (Live Call Screening)
1.3.70 Voice Mail Features—LCS (Live Call Screening)
Using a Panasonic Voice Processing system that supports digital integration (e.g., KX-TVA series), you can monitor a call without answering while the caller is leaving a message in your mailbox. If you so desire, you can answer the call while monitoring. There are two methods available as follows:
Hands-free mode (Default):
You can monitor the message automatically, live through the telephone speaker.
Private mode:
You will hear an alarm tone while the caller is leaving a message.
Before operating
•
Create a Live Call Screening (LCS) button (Personal Programming).
•
Select the mode, either Hands-free or Private (Personal Programming).
•
Set the extension PIN (Personal Identification Number).
•
Set the Live Call Screening feature.
To set Live Call Screening
PT/PS
PIN: Personal Identification Number
(Live Call
Screening)
Press Live Call
Screening.
extension PIN
Enter extension PIN
(max. 10 digits).
This is required only when an extension PIN is stored.
To cancel Live Call Screening
PT/PS
(Live Call
Screening)
Press red Live Call Screening.
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1.3.70 Voice Mail Features—LCS (Live Call Screening)
Operation Flowchart
The operations in the shaded areas can be done hands-free.
PT/PS
Hands-free Mode Private Mode
(Alarm Tone)
Monitoring
No operation
Monitoring (Hands-free) Monitoring (Handset)
SP-PHONE
OR
MONITOR
OR
(Live Call
Screening)
Press SP-PHONE, MONITOR or Live Call
Screening.
Off-hook.
Stop monitoring Answering
SP-PHONE
OR
MONITOR
(Live Call
Screening)
Press Live Call
Screening.
Stop monitoring
Answering the call
Stop monitoring
Answering the call
Press
SP-PHONE or MONITOR.
SP-PHONE
OR
MONITOR
Press SP-PHONE or
MONITOR.
(Live Call
Screening)
Press
Live Call
Screening.
On-hook.
(Live Call
Screening)
Press
Live Call
Screening.
•
The Live Call Screening (LCS) button light shows the feature status as follows:
Off: LCS is off.
Flashing green rapidly: Alerting in the Private mode.
Flashing green slowly: Monitoring.
Red on: LCS is on.
•
The manager extension can clear an extension PIN.
•
This feature is available for a single line telephone if it is connected to a proprietary telephone in parallel. (Private mode only)
To answer the call while monitoring, press Recall/hookswitch.
•
Only the handset monitoring in the Private mode is available for PS users.
•
For information about other Voice Mail features, refer to "1.3.69 VOICE MAIL FEATURES".
Customizing Your Phone
•
3.1.2 Personal Programming—Live Call Screening Mode Set
Select the mode, either monitoring the message through the speaker automatically or receiving, while the caller leaves a message.
•
Create or edit a Live Call Screening (LCS) button.
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1.3.71 Voice Mail Features—Two-way Record
1.3.71 Voice Mail Features—Two-way Record
Using a Panasonic Voice Processing system that supports digital integration (e.g., KX-TVA series), you can record a conversation into a mailbox while talking on the phone.
You can select the mailbox each time you record a conversation.
To record into your mailbox
PT/PS
During a conversation
(Two-way
Record)
Press Two-way Record.
To stop recording, press this button again.
To record into another mailbox (Two-way Transfer)
PT/PS
During a conversation
(Two-way
Transfer)
Press Two-way
Transfer.
(DSS)
OR another extension no.
Press DSS or enter
another extension
number.
To stop recording, press this button again.
To record into another mailbox with one touch (One-touch Two-way Transfer)
PT/PS
During a conversation
(One-touch
Two-way
Transfer)
Press One-touch
Two-way Transfer.
•
The Two-way Record button light, Two-way Transfer button light or One-touch Two-way
Transfer button light shows the current status as follows:
Off: Not recording.
On: Recording the conversation.
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•
Note:
Many states have imposed regulations on the manner in which 2-way telephone conversations may be recorded, so you should inform the other party that the conversation is being recorded.
Consult your local telephone company for further information.
•
For information about other Voice Mail features, refer to "1.3.69 VOICE MAIL FEATURES".
Customizing Your Phone
•
Create or edit a Two-way Record button, a Two-way Transfer button and a One-touch
Two-way Transfer button.
1.3.72 Voice Mail Features—Voice Mail Integration
If you cannot answer calls, you can forward them to your mailbox. You can select the type of incoming calls
(Intercom Calls/Outside Calls/Both Calls). If your telephone has a Message button, the Message light turns on and lets you know you have messages. Even if a Message button is not provided, you will hear an indication tone* when going off-hook.
You can also transfer received outside calls to a mailbox so that calling parties can leave messages. If you create a Voice Mail Transfer button on your phone, the transfer is done without knowing the mailbox number
(Voice Mail Transfer). The duration for recording depends on the voice processing system. Using the Voice
Mail Transfer button, you can also perform the following operations with one touch (for digital integration only):
–
To forward a call to your mailbox while it is ringing
–
To transfer your own call to the called extension’s mailbox
–
To forward your calls to your mailbox
PT/SLT/PS
Off-hook.
7
Enter 71.
1
0
OR
1
OR
2
Both Calls
Outside Calls
Intercom Calls
Enter 0 to 2 as you desire.
0
4
5
2
3
Cancel
All Calls
Busy
No Answer
Busy/No Answer
Enter required number.
For "Cancel", go on-hook directly after entering 0.
voice mail floating extension no.
Enter voice mail floating
extension number.
#
Enter #.
C.Tone
On-hook.
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1.3.72 Voice Mail Features—Voice Mail Integration
To forward a call to your mailbox while it is ringing
PT/PS
While on-hook
(Voice Mail
Transfer)
Press Voice Mail
Transfer.
To transfer a call to a mailbox (Voice Mail Transfer)
PT/PS
During a conversation
(Voice Mail
Transfer)
(DSS)
OR desired extension no.
Press Voice Mail
Transfer.
Press DSS or enter desired
extension number.
To transfer your own call to the called extension’s mailbox
Off-hook.
extension no.
OR
(DSS)
Dial extension number or press DSS.
To listen to messages
PT/SLT/PS
Off-hook.
MESSAGE
OR
(Voice Mail
Transfer)
OR voice mail floating extension no.
Press MESSAGE or Voice Mail
Transfer, or enter voice mail
floating extension number.
R.B.Tone
B.Tone
OR
DND Tone
(Voice Mail
Transfer)
Press Voice Mail
Transfer.
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1.3.73 Wake-up Call
* Indication tone after going off-hook.
1 s
•
If using a PS in parallel with a PT or SLT (in Wireless XDP Parallel mode), you cannot use the Voice Mail Transfer button to forward a call to your mailbox while it is ringing.
•
The default voice mail floating extension number is 500.
•
For information about other Voice Mail features, refer to "1.3.69 VOICE MAIL FEATURES".
Customizing Your Phone
•
Create or edit a Voice Mail Transfer button or a Message button.
1.3.73 Wake-up Call
In a hotel-type environment, an extension assigned as a hotel operator can remotely set or cancel a timed reminder to a room extension (Remote Wake-up Call). This allows guests to request wake-up calls without having to program the extension themselves. The hotel operator can also confirm the current timed reminder setting for a room extension.
To set
PT
•
This feature can also be set from a room extension (Timed Reminder). The most recent setting will be valid no matter which extension made the setting. For information about setting
a Timed Reminder, refer to "1.3.66 Timed Reminder".
Off-hook.
7 6 1 extension no.
OR
(DSS)
Dial extension number or press desired DSS.
hour/minute
0
OR
1
AM
PM
OR hour/minute
Enter hour (01–12) and minute (00–59) and then 0 for AM or 1 for PM, or enter hour (00–23) and minute (00–59).
0
OR
1
Once
Daily
Enter 0 for once or 1 for daily.
C.Tone
On-hook.
•
* Enter the time in the format assigned to your PBX (12-hour or 24-hour).
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1.3.74 Walking COS
To cancel
PT
Off-hook.
7 6 0 extension no.
OR
(DSS)
Dial extension number or press desired DSS.
C.Tone
On-hook.
To confirm
Display PT
Enter Room Number
7 6 2
Off-hook.
1234 11:50 AM Onetime extension no.
OR
(DSS)
Dial extension number or press desired DSS.
C.Tone
Confirm the Timed Reminder information.
On-hook.
•
When a timed reminder starts, and when it is answered or not answered, detailed timed reminder information is recorded automatically. This requires system programming.
<Example>
Date Time
02/02/00
02/02/00
02/02/00
02:45PM
02:46PM
02:47PM
Ext
1234
1234
1234
CO Dial Number
Timed Reminder/Start
Timed Reminder/No Answer
Timed Reminder/Answer
•
Users of PTs without displays can confirm only whether a timed reminder has been set or not by following the steps shown above. If set, a confirmation tone will be heard.
•
For information about other Hospitality features, refer to "1.3.34 HOSPITALITY
1.3.74 Walking COS
You can use your calling privileges (Class of Service) at another extension. You can override restrictions which have been set at that extension. To use this feature, an original extension number and an extension PIN
(Personal Identification Number) are required.
After performing the Walking COS feature, you can set the following features on your telephone from another extension or through DISA.
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•
Call Forwarding (FWD)/Do Not Disturb (DND)
•
Changing the Log-in/Log-out Status of Extensions
•
Absent Message
•
Extension Dial Lock
•
Time Service—Changing the Time Mode (Day/Night/Lunch/Break)
To make a call or set features from another extension
PT/SLT/PS
PIN: Personal Identification Number
Off-hook.
4
Enter 47.
7 your extension no.
extension PIN
Dial your
extension number.
Enter extension PIN
(max. 10 digits).
C.Tone &
D.Tone
desired phone no.
OR desired feature no.
Dial desired phone number or desired feature number.
If a wrong extension PIN is entered, you hear an alarm tone.
Seize CO line before entering outside phone number.
To make a call or set features through DISA
From Outside Telephone
PIN: Personal Identification Number
Off-hook.
DISA phone no.
Dial DISA
phone number.
R.B.Tone &
DISA message
extension PIN
Enter extension PIN
(max. 10 digits).
If a wrong extension PIN is entered, you hear an alarm tone.
4
Enter 47.
7
C.Tone &
D.Tone
desired phone no.
OR desired feature no.
Dial desired phone number or desired feature number.
Seize CO line before entering outside phone number.
your extension no.
extension no.
Dial your
extension number.
1.3.75 Walking Extension
You can exchange the settings set at another extension with your own settings. This allows you to use your own settings, including your extension number, on another person’s extension. Settings such as extension number and One-touch Dialing memory are available at the new extension. It is also possible to exchange the
DSS Console settings along with the extension settings. Walking Extension is useful, for example, when you move to a new location in the office.
This feature is also known as Walking Station.
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1.3.76 Walking Extension, Enhanced
To exchange your settings with another extension
PT/SLT
PIN: Personal Identification Number
Off-hook.
7 2
Enter 727.
7 your extension no.
Dial your
extension number.
extension PIN
Enter extension PIN
(max. 10 digits).
D.Tone
On-hook.
•
An extension personal identification number (PIN) is required to use this feature. Refer to
"1.3.27 Extension PIN (Personal Identification Number)".
•
Your previous extension will receive the old settings of your new extension.
•
Extension settings can be exchanged between SLT and SLT, PT and PT, or SLT and PT.
•
If you are using a KX-NT560/KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/
KX-DT346 telephone with a Bluetooth wireless headset, and exchange the settings with another KX-NT560/KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephone user, you cannot use your Bluetooth wireless headset at the other extension.
Bluetooth wireless headsets are registered on extensions themselves. Therefore, you have to register a Bluetooth wireless headset on each desired extension. For details about
registration, refer to "Bluetooth Registration" in "3.1.2 Personal Programming".
1.3.76 Walking Extension, Enhanced
In addition to exchanging the settings between extensions (Walking Extension), you can change the status of your extension to "Service-in" or "Service-out" (Enhanced Walking Extension).
Service-in: An extension is in use (normal status).
Service-out: Extension Dial Lock (
® 1.3.25 Extension Dial Lock), Do Not Disturb (DND) (® 1.3.20 DND (Do
Not Disturb)) and Display Lock (
® 3.1.2 Personal Programming) are activated on an extension. When the
extension is set to "Service-out", the extension user cannot do the following:
–
Make unauthorized outside calls
–
Receive calls
–
See their personal speed dialing directory, call log, or SVM log
–
Play back voice messages in their mailbox
This feature is useful when:
a.
one person uses the same extension settings at different locations, such as another branch office or at home
b.
two or more people use the same telephone in turn
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<Example (a)> When using extension settings at a different location
Main Office
Service-in
Service-out Service-out
Extension status of Telephone A
Extn. No. 101
Service-in
Service-out
Extn. No. 101
Service-out
Extn. No. 102
Service-out
Branch Office
Extn. No. 102
Service-out
Extn. No. 102
Service-out
Service-in
Extn. No. 101
Service-in
Extension status of Telephone B
Service-out Service-out Service-in
In this example, extension user A sets his/her own extension status to "Service-out" at the main office. Then, he/she can set another extension status to "Service-in" at the branch office to have his/her own extension settings available at the extension.
<Example (b)> When two users share one telephone
User A
Extn. No. 101
Service-in
Service-out
Extn. No. 101
Service-out
Extension
Status
Service-in Service-out
Extn. No. 101
Service-out
Service-in
User B
Extn. No. 102
Service-out
Extn. No. 102
Service-out
Service-in
Extn. No. 102
Service-in
In this example, extension users A and B work in shifts and use the same extension in turn. User A sets the extension status to "Service-out" when he/she finishes work. Then, user B can set the extension status to
"Service-in" and have his/her own settings available at the extension.
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1.3.77 Whisper OHCA
To set an extension to Service-out status
PT/SLT
Off-hook.
7 2 7
Enter 727.
Enter #.
On-hook.
To set an extension to Service-in status and have your own settings available
PT/SLT
PIN: Personal Identification Number
7 2 7 your extension no.
Off-hook.
Enter 727.
Enter .
Dial your extension
number.
extension PIN
C.Tone
Enter extension PIN
(max. 10 digits).
On-hook.
•
An extension personal identification number (PIN) is required to use this feature. Refer to
"1.3.27 Extension PIN (Personal Identification Number)".
•
Extension settings can be exchanged between SLT and SLT, PT and PT, or SLT and PT.
1.3.77 Whisper OHCA
During a conversation, you can be informed of a waiting call with a voice announcement. You cannot talk to the caller, but you can hear the caller speaking through the handset.
To set/cancel for intercom calls (Manual Call Waiting)
PT
Off-hook.
7 3 1
Enter 731.
0
OR
3
No call
Whisper OHCA
Enter 0 or 3.
C.Tone
On-hook.
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1.3.78 Wireless XDP Parallel Mode
•
Whisper OHCA is only available with certain digital proprietary telephones and IP proprietary telephones. In addition, both you and the other party must use supported telephones.
•
Whisper OHCA is not available for outside calls; only call waiting tone can be set (refer to
•
A PDN extension can only receive OHCA or Whisper OHCA from the corresponding SDN extension. When a call is made from another extension, a PDN extension will receive a call waiting tone. (
® 1.3.50 PDN (Primary Directory Number)/SDN (Secondary Directory
•
For information about answering a waiting call, refer to "1.3.12 CALL WAITING
1.3.78 Wireless XDP Parallel Mode
Your PS can be used in parallel with a PT or SLT.
When in this mode, incoming calls to a wired telephone also ring the paired PS.
To set
Press TALK.
To cancel
4 8
Enter 48.
1 extension no.
Enter 1.
Enter extension number of the paired telephone.
C.Tone
Press CANCEL.
4 8
Enter 48.
0
Enter 0.
C.Tone
Press CANCEL.
Press TALK.
•
Some wired telephones are prohibited from using this feature.
•
If you go off-hook while your paralleled telephone is in use, the call will switch over to you.
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1.4.1 Call Log, Incoming
1.4 Display Features
1.4.1 Call Log, Incoming
When you receive an outside call, an external sensor call or extension call
, call information is recorded automatically in the incoming call log. A preprogrammed number of calls can be logged per extension. When the call log is full and another call arrives, the oldest call is deleted.
When the Call Log button light turns on, there is a call which you did not answer.
The following information is logged.
Telephone
Information
KX-T7636/KX-T7633/
KX-T7630/KX-T7433
KX-NT500 series/KX-NT400/
KX-NT300 series (except KX-NT321)/
KX-DT300 series (except KX-DT321)/
KX-NT136
KX-TD7695/KX-TD7685/
KX-TD7694/KX-TD7684/
KX-TD7690/KX-TD7680/
KX-TD7696/KX-TCA185/
KX-TCA285/KX-TCA385
KX-WT125/KX-WT126
6-line display PT
3-line display PT except
KX-T7633/KX-T7630/
KX-T7433
Caller's Name
Date/Time call received
Answered or
Not Answered
Confirmed or
Not Confirmed
Caller's Phone
Number
*
1
1-line or 2-line display PT
KX-NT321/KX-NT265/
KX-DT321
Wireless phone
(KX-TD7895/KX-T7885)
* 1
*1
*2
Incoming calls from extensions can be recorded to the incoming call log, depending on system programming. For more information, consult your System Administrator or System Manager.
If the caller’s name is not logged, the caller’s phone number is displayed.
If the caller’s name is logged, the caller’s phone number is not displayed.
•
The following PSs can display incoming call log information from other extensions (including
TIE) with same information as a PT connected to the PBX.
–
KX-TCA185/KX-TCA285/KX-TCA385
•
PSs other than these may not display the same incoming call log information as a PT connected to the PBX.
•
For details about referencing the incoming call log using the PS's navigator key, refer to the
PS's documentation.
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The incoming call log information is displayed as follows:
[With Caller's Name]
Catherine
------------------------------------ Caller's name (max. 20 digits)
OCT.27 4:30PM THU
New : Not Answered
--------------- Date and time the call was received
----------------- Answering Status*
1234567
--------------------------------------- Caller's number (max. 16 digits)
EXIT CLEAR
[Without Caller's Name]
1234567
--------------------------------------- Caller's number (max. 16 digits)
OCT.27 4:30PM THU
--------------- Date and time the call was received
Old : Not Answered
----------------- Answering Status*
EXIT CLEAR
*: "New" is displayed for call logs which have not previously been viewed;
"Old" is displayed for call logs which have previously been viewed.
To view the log information with the Call Log button
Display PT
While on-hook
(Call Log)
Press Call Log until
desired party appears.
To view the log information with the Navigator key
KX-NT300/KX-NT500/KX-DT300/KX-T7600/
KX-TCA185/KX-TCA285/KX-TCA385
While on-hook
Press Left twice.
Press Up or Down until
desired party appears.
1.4.1 Call Log, Incoming
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1.4.2 Call Log, Outgoing
To clear the log information
Display PT
While viewing the log information
(Call Log)
OR
TRANSFER
Press Call Log, or Up or Down until desired party appears.
Press TRANSFER.
To call
Display PT
While viewing the log information
(Call Log)
OR
Press Call Log, or Up or Down until desired party appears.
Off-hook.
•
The Call Log button light shows the current status as follows:
Off: No incoming call, or you have already viewed the call log.
Red on: You have missed calls to view.
•
If your call is answered by another extension, the caller’s information is recorded in the logs of both your extension and the answering extension.
•
You can lock your call log display by using an extension PIN (Personal Identification Number),
so that you can prohibit access to your logged information. Refer to "3.1.2 Personal
•
You can also have a Call Log button for an ICD Group (Incoming Call Distribution Group).
•
If a call arrives while you are using the call log, the call log display will be replaced with the caller’s information.
•
PS user: Refer to "Operating Instructions" for the PS.
•
KX-NT400 user: Refer to "Operating Instructions" for the KX-NT400.
•
Caller information received with a call waiting tone from the telephone company will not be logged in the call log.
Customizing Your Phone
•
Create or edit a Call Log button or Call Log for ICD Group button.
1.4.2 Call Log, Outgoing
You can redial using the outgoing call log.
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1.4.2 Call Log, Outgoing
To call
KX-NT300/KX-NT500/KX-DT300/KX-T7600/
KX-TCA185/KX-TCA285/KX-TCA385
While on-hook
Press Left.
Press Up or Down until desired number appears.
Off-hook.
•
The following PSs can display incoming call log information from other extensions (including
TIE) with same information as a PT connected to the PBX.
–
KX-TCA185/KX-TCA285/KX-TCA385
•
PSs other than these may not display the same incoming call log information as a PT connected to the PBX.
•
For details about referencing the incoming call log using the PS's navigator key, refer to the
PS's documentation.
To call with the REDIAL button
Display PT
While on-hook
REDIAL REDIAL
Press REDIAL to display the outgoing call log.*
Press REDIAL until desired number appears.
Off-hook.
•
* System programming is required for this operation.
•
This operation is available only for digital proprietary telephones with a display.
To store the caller’s information in personal speed dialing
Display PT
When the desired party is displayed
AUTO DIAL
STORE
Press STORE.
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1.4.2 Call Log, Outgoing
<Operation Example: Storing the caller’s information in personal speed dialing>
[Initial Display]
OCT.27 03:13PM THU
PROG INFO RING MENU
3
Press
AUTO DIAL
STORE
05:12341115678
Name?
ABCD EXIT CLEAR ENTER
1
Press
Outgoing Call Log
EXIT ENTER
4
Enter name.
05:12341115678
Ann
ABCD EXIT CLEAR ENTER
2
Press until desired number is selected.
1234567890
106
->12341115678
0001112223333
301
EXIT CLEAR ENTER
5
Press
•
You can lock your call log display by using an extension PIN (Personal Identification Number),
so that you can prohibit access to your logged information. Refer to "3.1.2 Personal
•
If a call arrives while you are using the call log, the call log display will be replaced with the caller’s information.
•
PS user: Refer to "Operating Instructions" for the PS.
•
KX-NT400 user: Refer to "Operating Instructions" for the KX-NT400.
•
You can record outgoing calls to other extensions in the outgoing call log. When enabled, old, duplicate logs are combined and displayed with the most recent log for a caller. For details, consult your dealer.
•
To enter characters, refer to "1.3.14 Character Entry".
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1.4.3 Directories
1.4.3 Directories
You can select and call using the directories (Personal Speed Dialing Directory, System Speed Dialing
Directory and Extension Number Directory).
Only personal directories can be stored, edited or deleted on your extension.
If a call arrives while you are using a directory, the display will be replace with the caller’s information.
–
–
Calling with the Directory
To select and call
KX-NT300/KX-NT500/KX-DT300/KX-T7600
While on-hook
Press Right until
desired directory appears.*
Press Up or Down until desired
party appears.
Off-hook.
•
* The display order is as follows:
One time: Personal Speed Dialing Directory
Two times: System Speed Dialing Directory
Three times: Extension Number Directory
•
To cancel or exit, press the CANCEL or FLASH/RECALL button.
•
You can lock your personal speed dialing directory by using an extension PIN (Personal
Identification Number), so that you can prohibit access to it. Refer to "3.1.2 Personal
•
Directory entries generally should include name and number. If the name is not registered, an entry cannot be displayed.
•
The System Speed Dialing Directory can be displayed simply by pressing the AUTO DIAL button while on-hook.
Storing New Names and Numbers
To store a Personal Speed Dialing Directory item
Display PT
While on-hook
PROGRAM
OR
PAUSE phone no.
Enter phone number
(max. 32 digits).
OR
AUTO DIAL
STORE
Press ENTER or STORE.
name
OR
AUTO DIAL
STORE
Enter name
(max. 20 characters).
Press ENTER or STORE.
Press PROGRAM or PAUSE.
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1.4.4 System Feature Access
<Operation Example: Storing a name and an outside phone number in the Personal Speed Dialing
Directory>
[Initial Display]
OCT.27 03:13PM THU
2
Press to store.
PROG INFO RING MENU
00: 12341115678
Name?
EXIT ENTER
1
While on-hook, enter the phone number you want to store.
12341115678
PROG <- CLEAR STORE
3
Enter the name to be displayed for the number.
00: 12341115678
Ann
ABCD EXIT CLEAR ENTER
4
Press to store.
•
Telephone number and name on the display are stored using the first spare Personal Speed
Dialing memory available.
•
PS user: Refer to "Operating Instructions" for the PS.
•
To enter characters, refer to "1.3.14 Character Entry".
•
For more details, refer to "To store the names and numbers in personal speed dialing" in
1.4.4 System Feature Access
You can access commonly used features with the "Feature Access" menu.
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1.4.4 System Feature Access
To select a feature from the "Feature Access" menu
KX-NT300/KX-NT500/KX-DT300/KX-T7600
While on-hook
Press Right four times.
Press ENTER.
Press Up or Down until the desired
feature is selected, and follow the display prompts.
Features
Call Back Cancel
Call Pickup Directed
Call Pickup Group
Doorphone Call
Door Open
External BGM
Paging
External Relay ON
Description
You can cancel Automatic Callback Busy.
(
® 1.3.4 Automatic Callback Busy (Camp-on))
You can pick up a call ringing at a specified extension.
(
You can pick up a call ringing at another extension within a call pickup group.
(
You can call a doorphone.
(
You can open a door.
(
A manager extension can turn on/off background music through external speakers.
(
® 2.1.2 External BGM (Background Music))
You can make a voice announcement through the built-in speakers of proprietary telephones (PTs) and/or external speakers.
(
You can switch on a relay.
(
•
This feature is not available for the KX-NT321 and KX-DT321.
Document Version 2013-05 Operating Manual 159
1.4.4 System Feature Access
<Display Prompts>
[Call Back Cancel]
->Call Back Cancel
Call Pickup Directed
Call Pickup Group
Doorphone Call
Door Open
EXIT ENTER
Press or
ENTER
[Call Pickup Directed]
Call Back Cancel
->Call Pickup Directed
Call Pickup Group
Doorphone Call
Door Open
EXIT ENTER
Press or
ENTER
[Call Pickup Group]
Call Back Cancel
Call Pickup Directed
->Call Pickup Group
Doorphone Call
Door Open
EXIT ENTER
Press or
ENTER
Sure?
NO YES
Extension No. >
EXIT SET
Press
Enter extension number and press
Call Back Cancelled 12341115678
MENU
You are connected with the caller, and the caller's number is displayed.
Group No. >
EXIT SET
Enter call pickup group
number and press
12341115678
MENU
You are connected with the caller, and the caller's number is displayed.
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[Doorphone Call]
Call Back Cancel
Call Pickup Directed
Call Pickup Group
->Doorphone Call
Door Open
EXIT ENTER
Press or
ENTER
Door No. >
EXIT SET
Enter doorphone number and press
D01:Door
MENU OPEN
[Door Open]
Call Back Cancel
Call Pickup Directed
Call Pickup Group
Doorphone Call
->Door Open
EXIT ENTER
Press or
ENTER
Door No. >
EXIT SET
Enter doorphone number and press
Door01:Open
1.4.4 System Feature Access
[External BGM]
->External BGM
Paging
External Relay ON
Call Back Cancel
Call Pickup Directed
EXIT ENTER
Press or
ENTER
Pager No. >
EXIT SET
Enter pager number and press
BGM No. >
EXIT SET
Enter BGM number and press
External BGM 1 2
The BGM starts playing.
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1.4.4 System Feature Access
[Paging]
External BGM
->Paging
External Relay ON
Call Back Cancel
Call Pickup Directed
EXIT ENTER
Press or
ENTER
Group No. >
EXIT SET
Enter paging group
number and press
Pager01
An alarm tone will be heard at the paged extensions, and you can start your page.
[External Relay ON]
External BGM
Paging
->External Relay ON
Call Back Cancel
Call Pickup Directed
EXIT ENTER
Press or
ENTER
Relay No. >
EXIT SET
Enter relay number and press
External Relay01
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1.5.1 Operation List
1.5 Using a KX-HGT100 SIP Extension
1.5.1 Operation List
To access PBX features, the access numbers (extension numbers or feature numbers) are required.
KX-HGT100 (firmware version 2.00 or later) users can use the following features:
Note
•
To execute an operation, you must press the OK button after pressing all the buttons of the operation.
•
If these feature numbers do not work properly with the KX-HGT100, ensure that the firmware of the
KX-HGT100 and the MPR software file version of the PBX are upgraded to their latest versions. For details, consult your dealer.
Features Refer to
Intercom Call
Operator Call
Automatic Line Access
CO Line Group Access
TIE Line Access
1.3.57 Private Network Features—TIE Line Access
Redial
Speed Dialing—System/Personal
1.3.62 Speed Dialing, Personal
Personal Speed Dialing—Programming
1.3.62 Speed Dialing, Personal
Doorphone Call
External BGM On/Off
S-CO Line Access
Account Code Entry
Preventing the telephone number from showing when making outside calls
Showing the telephone number when making outside calls
Connected Line Identification
Restriction (COLR)
2.1.2 External BGM (Background Music)
1.5.3 Private Network Features—Displaying Your Telephone
Number on the Called Party’s Telephone
1.5.3 Private Network Features—Displaying Your Telephone
Number on the Called Party’s Telephone
1.3.56 Private Network Features—COLR (Connected Line
Document Version 2013-05 Operating Manual 163
1.5.2 Speed Dialing
Features
Calling Line Identification Restriction
(CLIR)
Calling/Connected Line Identification
Presentation (CLIP/COLP)
Call Forwarding (FWD)/Do Not Disturb
(DND)—Intercom/Outside Calls
Group FWD/DND
Call Pickup Deny
Wrap-up—Not Ready
Login/Logout
Absent Message
Extension Dial Lock
Time Service Switch
Remote Extension Dial Lock
Extension Feature Clear
Extension PIN (Personal Identification
Number)
Simplified Voice Message (SVM)
Conference
Message Waiting
Refer to
1.3.54 Private Network Features—CLIR (Calling Line
1.3.53 Private Network Features—CLIP (Calling Line
1.3.55 Private Network Features—COLP (Connected Line
Switching FWD/DND Status Using Fixed FWD/DND Button
1.3.39 ICD Group Features—Log-in/Log-out
1.3.39 ICD Group Features—Log-in/Log-out
2.1.6 Time Service Mode Control
2.1.5 Remote Extension Dial Lock
1.3.26 Extension Feature Clear
1.3.27 Extension PIN (Personal Identification Number)
1.3.64 SVM (Simplified Voice Message)
*1
*2
KX-HGT100 users cannot originate a conference call, but can be added as members.
KX-HGT100 users cannot use DND Override to call someone who has set the DND feature, but can let other extensions call them using DND Override when the DND feature is set.
1.5.2 Speed Dialing
Using a KX-HGT100 SIP Extension, you can store and dial phone numbers in your telephone for your personal use. Refer to the Quick Reference Guide of the KX-HGT100 for instructions.
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1.5.3 Private Network Features—Displaying Your Telephone Number on the Called Party’s Telephone
1.5.3 Private Network Features—Displaying Your Telephone
Number on the Called Party’s Telephone
When making a call through a private network, you can present your telephone number to the called party. The number assigned to your extension will be displayed on the display of the other party’s telephone.
To show
KX-HGT100
Off-hook.
6
Enter 68.
8 outside phone no.
Dial outside phone
number.
To prevent your number from being shown
KX-HGT100
Off-hook.
6
Enter 67.
7 outside phone no.
Dial outside phone
number.
Availability of this feature depends on the following:
•
The ISDN service of the other party’s telephone company
•
The telephone service of the other party’s ITSP (Internet Telephony Service Provider)
•
The settings of the other party’s telephone equipment
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1.6.1 Cellular Phone Features
1.6 Cellular Phone Features
1.6.1 Cellular Phone Features
–
–
–
–
–
When you are not at your desk or not in the office and receive a forwarded outside call on your cellular phone, you can use the following features if enabled through system programming.
–
Transferring to an Extension in the PBX
Adding Other Parties during a Conversation (Conference)
Talking to Two Parties Alternately (Call Splitting)
Paging and then Transferring a Call
Transferring to a Private Network (TIE Line Access)
Transferring to an Outside Phone Number
•
Some features may not be available for cellular phones, depending on the type of CO line being used.
Transferring to an Extension in the PBX
To transfer
Cellular Phone
During a conversation
Enter #.
D.Tone
extension no.
Dial extension number.
Talk.
This step can be omitted.
On-hook.
•
When transferring a call from an analog CO line, you cannot talk to the destination party after dialing an extension number.
•
You cannot transfer a call to a DISA floating extension number.
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1.6.1 Cellular Phone Features
Transferring to a Private Network (TIE Line Access)
During conversation, you can make a call to extensions connected to other PBXs in a private network, and you can transfer call to it.
To transfer
Cellular Phone
During a conversation
Enter #.
D.Tone
extension no.
*
OR private phone no.
*
7
Dial extension number or enter 7 and the dial private phone number.
Talk.
On-hook.
The party is placed on hold.
This step can be omitted.
•
When transferring a call from an analogue CO line, you cannot talk to the destination party after dialing an extension number or 7 + private phone number.
Transferring to an Outside Phone Number
During conversation, you can make a call to outside phone number, and you can transfer call to it.
To transfer
Cellular Phone
During a conversation
D.Tone
Enter #.
The party is placed on hold.
8
0
/
OR
9
outside line group no.
outside phone no.
Dial outside phone
number.
Talk.
On-hook.
This step can be omitted.
•
When transferring a call from an analogue CO line, you cannot talk to the destination party after dialing the outside phone number.
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1.6.1 Cellular Phone Features
Adding Other Parties during a Conversation (Conference)
To establish a conference call
Cellular Phone
During a conversation
Enter #.
D.Tone
extension no.
Dial extension number.
Talk to the new party.
Enter #.
3
C.Tone
Enter 3.
Talk with multiple parties.
Talking to Two Parties Alternately (Call Splitting)
Cellular Phone
During a conversation
OR extension no.
D.Tone
Enter #. Dial extension number.
Talk to the other party.
Enter #.
Talk to the original party.
The other party will be on hold.
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1.6.1 Cellular Phone Features
Paging and then Transferring a Call
Cellular Phone
During a conversation
D.Tone
Enter #.
The party is placed on hold.
3 3
Enter 33.
paging group no.
C.Tone
Dial paging group
number (2 digits).
Announce.
Wait for an answer.
Talk.
On-hook.
The held party and the paged extension are connected and start a conversation.
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1.6.1 Cellular Phone Features
170 Operating Manual Document Version 2013-05
Section 2
Manager Operation
This chapter shows the manager how to control the other extensions or the PBX.
Document Version 2013-05 Operating Manual 171
2.1.2 External BGM (Background Music)
2.1 Manager Service Features
2.1.1 Dial Tone Transfer
The manager can change the restriction level, permitting an extension to make a call.
PT/PS
During a conversation with an extension
(Toll Restriction)
Press Toll Restriction.
C.Tone
On-hook.
The extension can hear the dial tone and then make a call.
•
The restriction level is changed to the preprogrammed level of Toll Restriction button.
Customizing Your Phone
•
Create or edit a Toll Restriction (TRS) button.
2.1.2 External BGM (Background Music)
The manager extension can select and broadcast background music in the office through external speakers.
To select and start/stop the background music
[For KX-NCP series PBX users]
PT/SLT/PS/SIP Extn.
Off-hook.
3
Enter 35.
5 1
Enter 1.
BGM no.
OR
0
Enter BGM number
(1 digit) or 0 to stop.
C.Tone
On-hook.
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2.1.3 OGM (Outgoing Messages)
[For KX-TDE series PBX users]
PT/SLT/PS/SIP Extn.
3 5
Off-hook.
Enter 35.
external pager no.
OR
Enter external
pager number
(1 digit) or for all.
BGM no.
OR
0
Enter BGM number
(1 digit) or 0 to stop.
C.Tone
On-hook.
2.1.3 OGM (Outgoing Messages)
The manager extension can record three kinds of greeting messages (OGM) as follows:
1.
DISA message: Used to greet and guide callers so that they access extension user group or outside party without operator assistance.
2.
Incoming Call Distribution Group message: Used to greet and guide callers to an incoming call distribution group.
3.
Time Reminder message: Used when the extension answers the Timed Reminder.
All messages have their own extension numbers. You can select the desired message. You have two methods for recording a message. One is recorded using the handset, and the other is recorded from an external BGM
(MOH) port.
To record
PT
3 6 1
Off-hook.
Enter 36.
AUTO DIAL
STORE
Press STORE.
C.Tone
When the time limit passes, it stops automatically.
Enter 1.
The message is played back.
OGM floating extension no.
Enter OGM floating
extension number.
Progress
Tone &
C.Tone
Record message.
On-hook.
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2.1.3 OGM (Outgoing Messages)
To play back
PT
Off-hook.
3
Enter 36.
6 2
Enter 2.
OGM floating extension no.
Enter OGM floating
extension number.
C.Tone
The message is played back.
On-hook.
To record from an external BGM (MOH) port
[For KX-NCP series PBX users]
PT
Off-hook.
You hear the message.
3
Enter 36.
6
CONF
3 1
Enter 31.
C.Tone
OGM floating extension no.
Enter OGM floating
extension number.
Progress
Tone &
C.Tone
The message is recorded.
AUTO DIAL
STORE
C.Tone
Press CONF.
Press STORE.
The message is played back.
When the time limit passes, it stops automatically.
On-hook.
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2.1.4 Private Network Features—NDSS (Network Direct Station Selection) Monitor Release
[For KX-TDE series PBX users]
PT
Off-hook.
3 6
Enter 36.
OGM floating extension no.
Enter OGM floating
extension number.
Progress
Tone &
C.Tone
3
Enter 3.
You hear the message.
BGM port no.
Enter
BGM port number
(1 digit).
CONF
Press CONF.
C.Tone
The message is recorded.
AUTO DIAL
STORE
Press STORE.
C.Tone
When the time limit passes, it stops automatically.
The message is played back.
On-hook.
To clear the message
SIP-PT/SLT
Off-hook.
3
Enter 36.
6 0
Enter 0.
OGM floating extension no.
Enter OGM floating
extension number.
Progress
Tone &
C.Tone
On-hook.
•
The default of OGM floating extension numbers is 5xx (xx: two-digit number of message).
2.1.4 Private Network Features—NDSS (Network Direct Station
Selection) Monitor Release
NDSS buttons can be customized on any extension connected to your PBX. An NDSS button allows an extension user to monitor another extension connected to another PBX in a private network. The NDSS button light shows the current status of the monitored extension. When it becomes unnecessary to monitor an extension connected to another PBX, the manager can stop the PBX from monitoring it. Any NDSS buttons set to monitor that extension will also stop monitoring.
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2.1.6 Time Service Mode Control
Off-hook.
7 8
Enter 784.
4 another PBX extension no.
OR
(NDSS)
Dial another PBX extension
number and then enter #, or press NDSS.
C.Tone
On-hook.
•
To restart monitoring of an extension after performing this operation, go off-hook, press the corresponding NDSS button, and go on-hook.
Customizing Your Phone
•
Create or edit a Network Direct Station Selection (NDSS) button.
2.1.5 Remote Extension Dial Lock
extension user. If the manager extension locks the extension, the extension user cannot unlock it.
This feature is also known as Remote Station Lock Control.
PT/SLT/PS/SIP Extn.
Off-hook.
7 8
Enter 78.
2
OR
3
Unlock
Lock
Enter 2 to unlock or 3 to lock.
extension no.
C.Tone
Enter extension
number.
On-hook.
2.1.6 Time Service Mode Control
The manager extension or the preprogrammed extension can change the time mode (Day, Lunch, Break or
Night).
There are two methods (Automatic or Manual) of changing the time modes.
Automatic: enables the time mode for each day of the week to change automatically. You may also change it manually.
Manual: enables to change a mode manually as follows.
176 Operating Manual Document Version 2013-05
To change the time mode (Day/Night/Lunch/Break)
PT/PS
While on-hook
(Time Service
(Day/Night/
Lunch/Break))
Press Time Service
(Day/Night/Lunch/Break)
until the desired mode appears.
PT/SLT/PS/SIP Extn.
Off-hook.
7 8 0
Enter 780.
0
1
2
3
Day
Night
Lunch
Break
Enter 0 to 3 as you desire.
C.Tone
On-hook.
2.1.6 Time Service Mode Control
To select the time service switching mode (Automatic/Manual)
PT/PS
While on-hook
(Time Service
Switching Mode
(Automatic/Manual))
Press Time Service
Switching Mode
(Automatic/Manual).
•
Besides the time mode, there is Holiday mode. It can change mode once on a specified date.
•
The Time Service (Day/Night/Lunch/Break) button light shows the current status as follows:
Off: Day mode
Green on: Lunch mode
Flashing green: Break mode
Red on: Night mode
Flashing red: Holiday mode
•
The Time Service Switching Mode (Automatic/Manual) button light shows the current status as follows:
Off: Automatic
Red on: Manual
Customizing Your Phone
•
Create or edit a Time Service (Day/Night/Lunch/Break) button or a Time Service Switching
Mode (Automatic/Manual) button.
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2.1.6 Time Service Mode Control
178 Operating Manual Document Version 2013-05
Section 3
Customizing Your Phone & System
This chapter shows you how to customize your individual telephone or PBX according to your needs.
Find the desired setting and program as necessary.
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3.1.2 Personal Programming
3.1 Personal Programming
3.1.1 Programming Information
You can customize your telephone features. For example, you can change the initial settings or button features according to your needs.
Available Extension
Any extension in the PBX
Required Telephone
A Panasonic Proprietary Telephone (PT), Portable Station (PS)
Conditions
Programming extensions must be idle, on-hook and holding no calls.
3.1.2 Personal Programming
You can program features using the programming mode.
•
To exit at any time, lift the handset.
•
To enter the programming mode when using a PS, refer to "Operating Instructions" for the
PS.
•
If you change your desk and extension, refer to "1.3.75 Walking Extension".
Setting Features
The default settings are shown in bold letters. For later reference, place a check mark in the boxes below to indicate your customized setting.
To enter the programming mode
PROGRAM
OR
PAUSE programming input
Press PROGRAM or PAUSE.
Follow
programming
input.
To program To exit
PROGRAM
OR
AUTO DIAL selection & parameter
OR
AUTO DIAL
OR
PAUSE
STORE STORE
Press ENTER or STORE.
Follow Selection
& Parameter.
Press ENTER or STORE.
Press PROGRAM or PAUSE.
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3.1.2 Personal Programming
Display Contrast
Preferred display contrast level from the 4 levels available
Display Language
Selection
Which display language do you prefer?
Item
Your extension information
Display Switching Mode
Would you like the call duration to be shown automatically on the display when answering an outside call?
Programming
Input
0
0
0 2
0
0
1
3
3
4
5
1
2
1
2
3
4
Selection & Parameter
PT: The display shows the PBX or shelf number, slot number and port number.
<example for users of KX-NCP500/KX-NCP1000/
KX-TDE100/KX-TDE200>
EXT1050:10308
PBX no.
Slot no.
Port no.
<example for users of KX-TDE600>
EXT2100:20101
Shelf no.
(1
–
4)
Slot no.
Port no.
PS: The display shows the PS number.
<example>
EXT3001:99001
PS no.
0
1
Light
Little Light
Little Dark
Dark
English
2nd Language
3rd Language
4th Language
5th Language
No—Manual (The display keeps showing all of the outside caller’s information unless you change it to the call duration manually.)
Yes—Automatic (The first line of the display will change to the call duration automatically when you answer an outside call.)
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3.1.2 Personal Programming
Item
Display Backlight
Selection
Would you like to turn on the display backlight of the telephone?
Programming
Input
0 4
Self Labeling Display
Contrast
Preferred display contrast level from the 4 levels available for Self Labeling
(KX-NT366 only)
0 5
1 1
Hot Line
Would you like to dial a preset number simply by going off-hook?
Calling Line Identification
Restriction (CLIR)
Should you prevent your number being displayed on the called party’s telephone?
Calling/Connected Line
Identification
Presentation (CLIP/
COLP)
Which number should be displayed on the called party’s telephone?
1
1
1
2
3
4
0
1
0
2
1
2
3
4
0
1
1
0
Selection & Parameter
Yes—Automatic
Yes—always On
No—always Off
Light
Little Light
Little Dark
Dark desired no. (max. 32 digits)
Do not use
Use
No—Allows your number to be displayed
Yes—Prevent your number being displayed
Caller ID assigned to your extension
1
Caller ID assigned on the CO line being used
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3.1.2 Personal Programming
Preferred Line
Assignment—Outgoing
Which do you prefer to seize when you go off-hook to make calls?
Preferred Line
Assignment—Incoming
Which line do you prefer to answer when you go off-hook?
Alternate
Item
Receiving—Ring/Voice
How do you prefer to receive an intercom call?
Paralleled Telephone
Should the single line
telephone in parallel ring?
Programming
Input
1
2
2
2
9
0
1
2
Selection & Parameter
0
1
2
+
CO button no.
or
No line
An idle CO line
A CO/ICD Group button
(CO)
INTERCOM
3
or
(PDN)
0
Intercom (On a PDN extension, an idle PDN button is selected when going off-hook.)
1
No line
The longest ringing line
(when multiple calls arrive)
2
+
CO button no.
or
(CO)
A CO/ICD Group button
3
0
1
(PDN)
2
0
1
A PDN button
Ringing (Tone Call)
Directly—The party’s voice is heard without ringing.
Ring only—Prohibiting the caller switching to the voice mode.
No—The telephone will not ring.
Yes—The telephone will ring.
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3.1.2 Personal Programming
Item
Forced Answerback
Selection
Do you prefer to answer a call without going off-hook regardless of the AUTO
ANS button status?
Live Call Screening Mode
Which service do you prefer when a calling party is recording a message in your mailbox?
LCS Mode Set (After
Answering)
Would you like to keep recording after answering the call in the LCS mode?
Would you prefer to automatically hear a call waiting tone when you receive a call while already on the phone?
Programming
Input
2
2
2
3
3
5
6
0
Manual Call Waiting
How would you prefer to receive call waiting notifications for intercom calls?
Call Waiting Tone Type
Selection
Which type of call waiting tone do you prefer?
Absent Message
Would you like to show a message on the caller’s telephone display?
Personal Absent
Message
Creating your personal message
3
3
4
4
1
2
0
1
0
1
0
1
0
1
0
Selection & Parameter
No—Disable
1
Yes—Enable
You can monitor the message through the telephone speaker.
(Hands-free mode)
Only an alarm tone is heard.
(Private mode)
No—Stop recording
Yes—Keep recording
No—OFF
Yes—ON
0
1
2
3
0
No call (OFF)
Tone (BSS)
Voice announcement through the built-in speaker (OHCA)
Voice announcement through
Tone 1
1
Tone 2
0
message no. (1–8)
9
No—Off
Yes—Shows the selected message.
Yes—Shows your personal message.
message (max. 16 characters)
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3.1.2 Personal Programming
Item
FWD N/A Timer
To set the timer for "No
Answer" and "Busy/No
Answer"
Call Pickup Deny
Should you prohibit other people from picking up your calls?
Headset Operation
Do you use the headset?
Executive Busy Override
Deny
Do you prohibit other people from joining your conversation?
Would you like to prohibit paging announcements?
Do you prefer to hear the key pad tone?
Programming
Input
Call Forwarding (FWD)/
Do Not Disturb (DND)
To forward or refuse some or all of your incoming calls
5 0
/
FWD/DND
(for both calls)
5 1
(for outside calls)
5 2
(for intercom calls)
5 3
6 0
6 1
6 2
6 3
6 4
Selection & Parameter
0
1
2
+ desired no.
(max. 32 digits)
3
+ desired no.
(max. 32 digits)
4
+ desired no.
(max. 32 digits)
5
+ desired no.
(max. 32 digits)
Off
Do Not Disturb (DND)
All—Forward all calls
Busy—Forwarded when your extension is busy.
No Answer—Forwarded when you do not answer.
Busy/No Answer—Forwarded when you do not answer or when your extension is busy.
(0–120) seconds
(Default: 15 seconds)
0
1
0
1
0
No—Allow
Yes—Deny
No—Headset off
Yes—Headset on
No—Allow
1
Yes—Deny
0
1
0
1
No—Allow
Yes—Deny
No—Off
Yes—On
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3.1.2 Personal Programming
Item
Background Music
Do you want background music through your telephone speaker while on-hook?
Bluetooth Registration
To register a Bluetooth wireless headset on your
Bluetooth Removal
To cancel the registration of a Bluetooth wireless headset on your extension
Programming
Input
6
6
6
5
6
7
Extension PIN (Personal
Identification Number)
To set your extension PIN or change the stored extension PIN
Extension Dial Lock
To prevent other people from using your telephone
Display Lock
To prevent other people from seeing your personal speed dialing directory, call log, SVM log
9
9
9
0
1
2
1
0
Selection & Parameter
+ BGM no.
(1 digit)
No—Off
Yes—On
Pass key (max. 16 digits)
Confirm that the ID of your Bluetooth wireless headset is displayed.
extension PIN
(max. 10 digits) +
ENTER/STORE + same extension
PIN stored extension
PIN + new extension PIN
(max. 10 digits) +
ENTER/STORE + same extension
PIN
extension PIN
(max. 10 digits) +
0
extension PIN
(max. 10 digits)
+
1
extension PIN
(max. 10 digits) +
0
extension PIN
(max. 10 digits) +
1
To set an extension PIN
To change a stored extension PIN
To unlock
To lock
To unlock
To lock
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3.1.2 Personal Programming
Item
Programming
Input
Selection & Parameter
One-touch Dialing
Assignment Mode
Selection
Do you prefer to set the
One-touch dialing only?
#
0
1
No—Normal (Any Flexible buttons can be modified.)
Yes—Only One-touch dialing buttons can be modified.
However, to modify them, there is no need to enter "2" before the number.
*3
*4
*5
*1
*2
*6
*7
*8
*9
Not available for some IP-PTs depending on the card in the PBX that the IP-PT is connected to.
Not available for a PS.
Only available for the KX-T7633/KX-T7636/IP-PTs/KX-DT300 series (except KX-DT333) telephones.
CO button numbers (25–36) are available only when the Add-on Key Module is set up to your telephone.
CO button numbers (25–84) are available only when the Add-on 60 Key Module (KX-NT305) is set up on a KX-NT300 series telephone
(not available for the KX-NT366).
This setting applies to both outside and intercom calls. For intercom calls, this feature must be enabled through system programming.
Only available for certain digital proprietary telephone users.
Only available for KX-NT560/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephones.
Registering and canceling a Bluetooth wireless headset may take time. Please avoid any interruption during that time by, for example, going off-hook.
CAUTION
There is a risk that fraudulent telephone calls will be made if a third party discovers your password (extension PIN).
The cost of such calls will be billed to the owner/renter of the PBX.
To protect the PBX from this kind of fraudulent use, we strongly recommend:
a.
Keeping your PIN secret.
b.
Selecting a complex, random PIN that cannot be easily guessed.
c.
Changing your PIN regularly.
•
After the program number is entered, the program title is displayed.
The programming screen can be changed with the Navigator Key (Up or Down).
•
You can select the parameter with the Navigator Key (Up or Down) instead of entering a number.
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3.1.2 Personal Programming
To store the names and numbers in personal speed dialing
PROGRAM
OR
PAUSE
Press PROGRAM or PAUSE.
1 0
OR
AUTO DIAL
STORE
Enter 10 and then press ENTER.
Or press STORE.
personal speed dialing no. (location no.)
Enter personal speed dialing number
(location number) (2 digits).
name
* phone no.
Enter phone number
(max. 32 digits).
PROGRAM
OR
PAUSE
OR
AUTO DIAL
STORE
Press ENTER or STORE.
Enter name
(max. 20 characters).
Press PROGRAM or PAUSE.
•
* To enter characters, refer to "1.3.14 Character Entry".
OR
AUTO DIAL
STORE
Press ENTER or STORE.
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3.1.3 Programming Feature Clear
To edit the names and numbers of personal speed dialing
PROGRAM
OR
PAUSE
Press PROGRAM or PAUSE.
1 0
OR
AUTO DIAL
STORE
Enter 10 and then press ENTER.
Or press STORE.
To erase a number or character
CLEAR personal speed dialing no. (location no.)
Enter personal speed dialing number
(location number) (2 digits).
Press Left or Right to select a desired part.
To insert a number or character
Press "CLEAR".
Press Left or Right to select a desired part.
number/character
Enter a number or character.
It will be inserted in front of the selected part.
OR
AUTO DIAL
STORE
Press ENTER or STORE.
3.1.3 Programming Feature Clear
You can reset the settings of the following features on your extension to the default settings with one operation.
Features
Display Switching Mode
Hot Line
Calling Line Identification Restriction (CLIR)
Calling/Connected Line Identification Presentation (CLIP/COLP)
Preferred Line Assignment—Outgoing
Preferred Line Assignment—Incoming
Alternate Receiving—Ring/Voice
Paralleled Telephone
Forced Answerback Selection
Live Call Screening Mode Set
Default Setting
Automatic
Off
Allow
Caller ID assigned on your extension
Intercom
The longest ringing line
Ringing (Tone Call)
Paired SLT will ring
Disable
Hands-free mode
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3.1.3 Programming Feature Clear
Features
LCS Mode Set (After Answering)
Automatic Call Waiting
Manual Call Waiting—Intercom Calls
Call Waiting Tone Type Selection
Absent Message
Personal Absent Message
Call Forwarding (FWD)/Do Not Disturb (DND)—Intercom Calls/
Outside Calls
FWD N/A Timer
Call Pickup Deny
Headset Operation
Executive Busy Override Deny
Paging Deny
Key Pad Tone Set
Background Music (BGM)
Data Line Security
Connected Line Identification Restriction (COLR)
Log-in/Log-out
Message Waiting
Timed Reminder
To set
Default Setting
Stop recording
On
On (Tone)
Tone 1
Off
Cleared
Off
15 seconds
Allow
Headset off
Allow
Allow
On
Off
Off
Allow
Log-in
Off
Cleared
PROGRAM
OR
PAUSE
OR
AUTO DIAL
STORE
Press ENTER or STORE.
OR
AUTO DIAL
STORE
Press ENTER or STORE.
PROGRAM
OR
PAUSE
Press PROGRAM or PAUSE.
Enter ##.
Press PROGRAM or PAUSE.
•
The Call Waiting, FWD/DND and Hot Line features may not be cleared by this operation, depending on system programming.
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3.1.4 Customizing the Buttons
3.1.4 Customizing the Buttons
You can customize the flexible buttons and/or programmable feature (PF) buttons on PTs, Add-on Key
Modules, and PSs. They can then be used to make or receive outside calls or as feature buttons.
•
To enter the programming mode when using a PS, refer to "Operating Instructions" for the
PS.
•
The buttons in the table below can only be set on certain flexible buttons, as follows:
–
Flexible buttons on PTs/Add-on Key Modules/PSs: all buttons can be set.
–
Flexible buttons on DSS Consoles: all buttons except CTI and Primary Directory Number
(PDN) buttons can be set.
–
Programmable feature (PF) buttons: only the One-touch Dialing button can be set.
To enter the program mode
PROGRAM
OR
PAUSE
Press PROGRAM or PAUSE.
Press desired
flexible button.
To program
To continue programming input
Follow
programming
input.
OR
AUTO DIAL
STORE
Press ENTER or STORE.
To exit
PROGRAM
OR
PAUSE
Press PROGRAM or PAUSE.
Button
Loop-CO (L-CO)
Group-CO (G-CO)
Single-CO (S-CO)
Direct Station Selection (DSS)
One-touch Dialing
*1
Incoming Call Distribution
Group (ICD Group)
Message
Message for Another Extension
Call Forwarding (FWD)/Do Not
Disturb (DND)—Both calls
FWD/DND—Outside calls
FWD/DND—Intercom calls
Group FWD—Both calls
#
0
+ CO line group no. (2 digits)
+ CO line no. (3 digits)
1
+ Extension no.
2
*²
+ Desired no. (max. 32 digits)
3 0
+ Incoming call distribution group extension no. (+
#
+ delayed ringing time [0–7])
4 0
no.
4 0
+ Extension no./Incoming call distribution group extension
4 1
4
4
4
2
3
4
Programming Input
+ Incoming call distribution group extension no.
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3.1.4 Customizing the Buttons
Button
Group FWD—Outside calls
Group FWD—Intercom calls
Account
Conference
Terminate
External Feature Access (EFA)
Call Park
Call Park (Automatic Park Zone)
Call Log
*4
Call Log for ICD Group
*4
Log-in/Log-out
Log-in/Log-out of a specified group
Log-in/Log-out for all groups
Hurry-up
Wrap-up
System Alarm
*4
Time Service (Day/Night/Lunch/
Break)
Answer
*4
Release
*4
Toll Restriction (TRS)
Calling Line Identification
Restriction (CLIR)
Connected Line Identification
Restriction (COLR)
Headset
*4
Time Service Switching Mode
(Automatic/Manual)
Network Direct Station Selection
(NDSS)
*6
Programming Input
4 5
+ Incoming call distribution group extension no.
4 6
+ Incoming call distribution group extension no.
4 8
4 9
5 0
5 1
5 3
+ Parking zone no. (2 digits)
5 3
5 4
5 4
+ Incoming call distribution group extension no.
5 5
5 5
+ Incoming call distribution group extension no
5 5
5 6
+ Incoming call distribution group extension no.
5 7
5 8
5 9
+ 0/1/2/3
*5
(+
#
+ Tenant no.)
6 0
6 1
6 2
+ Toll Restriction (TRS) Level (1–7)
6 4
6 5
6 7
6 8
(+ Tenant no.)
6 9
+ Another PBX extension no.
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3.1.4 Customizing the Buttons
Button
CTI
Primary Directory Number
(PDN)
Secondary Directory Number
(SDN)
Check-in
*4
Check-out
*4
Cleaned-up
*4
Two-way Record
*8
Two-way Transfer
*8
One-touch Two-way Transfer
*8
Live Call Screening (LCS)
*8
Voice Mail Transfer
*8
Programming Input
7 0
7 1
7 2
+ Extension no. +
#
+ delayed ringing time (0–7)
*7
8 0
8 1
8 2
9 0
+ Voice mail floating extension no.
*9
9 1
+ Voice mail floating extension no.
*9
9 1
+ Voice mail floating extension no.
*9
+
#
+ Extension no./Incoming call distribution group extension no.
9 2
9 4
+ Voice mail floating extension no.
*9
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3.1.4 Customizing the Buttons
•
*1
" ", "#", FLASH/RECALL, PAUSE, Secret (INTERCOM) and TRANSFER can also be stored.
If you do not want to display the stored number when making a call, press the Secret
(INTERCOM) button before and after the numbers you wish to conceal.
If you store an outside party’s number, you should first store a line access number.
If you need to enter an account code, you can enter the specified account code before the line access number.
<Example>
49 1234
Account code feature no.
Account code
#
Account code delimiter
9
Automatic line access number
Secret
[ 123 4567 ]
Phone number
•
*2
For a PF button, "2" is not required to enter before the desired number.
•
*3
Depending on the settings of your PBX, you may be required to enter delayed ringing time
(0: Immediate, 1: 1 ring, 2: 2 rings, 3: 3 rings, 4: 4 rings, 5: 5 rings, 6: 6 rings, 7: No ring). In this case, you can automatically join a new ICD group by creating a button for that group.
•
*4
This button is not available for a PS.
•
*5
0: Day/Night/Lunch/Break, 1: Day/Night/Break, 2: Day/Night/Lunch, 3: Day/Night
•
*6
The button may not be available depending on the networking method in use or the settings of the PBX.
•
*7
It is possible to set delayed ringing for each SDN button.
•
*8
This button is used for the integrated voice mail features.
•
*9
The default voice mail floating extension number is 500.
•
To exit at any time, lift the handset.
•
For KX-NT366/KX-NT560 users: After customizing a flexible button, you can set the
displayed text for Self Labeling. To enter characters, refer to "1.3.14 Character Entry".
•
You can select the parameter with the Navigator key (Up or Down) instead of entering a number.
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3.1.4 Customizing the Buttons
<Programming Example: Customizing a CO button as a One-touch Dialing button using Secret dialing>
[Initial Display]
OCT.27 03:13PM THU
PROG INFO RING MENU
3 and desired phone number.
9123
EXIT CLEAR ENTER
1
PROGRAM PAUSE
Press or or
PROG
4
INTERCOM
Press in front of the number you want to keep secret.
Program No?->
EXIT CONT NEXT
9123[
EXIT CLEAR ENTER
2
Press
(CO)
5
INTERCOM
Press again after entering the number you want to keep secret.
Single Line-001
EXIT CLEAR ENTER
9123[4567]
EXIT CLEAR ENTER
6
Press to store.
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3.1.4 Customizing the Buttons
To distinguish the ringing tones for each CO, ICD Group, PDN, SDN, or INTERCOM button
(Digital proprietary telephone only)
To continue
PROGRAM
Press
PROGRAM.
(CO)
OR
(ICD Group)
OR
(PDN)
OR
(SDN)
OR
INTERCOM
(CO)
OR
(ICD Group)
OR
(PDN)
OR
(SDN)
OR
INTERCOM
Press CO, ICD Group,
PDN, SDN, or
INTERCOM button.
PROGRAM
Press CO, ICD Group,
PDN, SDN, or
INTERCOM button.
tone type no.
*
R.Tone
Enter tone type
number.
OR
AUTO DIAL
STORE
Press ENTER or
STORE.
Press
PROGRAM.
•
* Available tone types vary depending on the telephone you are using:
–
KX-NT500/KX-NT400/KX-NT300 series (except KX-NT321)/KX-NT136/KX-DT300 series (except KX-DT321)/KX-T7600 series: Tone types "01" to "30" (01–20: tone, 21–
30: melody) are available.
–
KX-NT265/KX-NT321/KX-DT321: Only tone types "01" to "08" are available.
It is possible to enter a tone type number from "09" to "30", but you will hear tone type
"01".
–
Other telephones: Only tone types "01" to "08" are available.
It is possible to enter a tone type number from "09" to "30", but you will hear tone type
"02".
•
Only one ringing tone can be selected for all PDN buttons on your extension.
To clear the button
To continue
PROGRAM
OR
PAUSE
2
Press PROGRAM or PAUSE.
Press desired
flexible button.
Enter 2.
OR
AUTO DIAL
STORE
Press ENTER or
STORE.
PROGRAM
OR
PAUSE
Press PROGRAM or PAUSE.
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3.2.2 Manager Programming
3.2 Manager Programming
3.2.1 Programming Information
The manager can program the following item.
•
Other Extensions Control
Available Extension
The extension assigned as a manager
Required Telephone
A Panasonic Proprietary Telephone with display (over 2 lines)
(e.g., KX-NT343, KX-DT346, KX-T7636)
Manager Password
To enter programming mode, the manager password (max. 10 digits) is required. (Default: 1234)
CAUTION
•
The PBX has a default password preset. For security, change the password the first time that you program the PBX.
•
It is strongly recommended that a password of 10 numbers or characters be used for maximum protection against unauthorized access. For a list of numbers and characters that can be used in the
password, refer to "1.3.14 Character Entry".
•
To avoid unauthorized access to the PBX, keep the password secret. If it becomes known to others, the PBX may be misused.
•
Change the password periodically.
Conditions
The programming extension must be idle, on-hook and holding no calls.
3.2.2 Manager Programming
Changing the Settings and Extension Control
To enter the program mode
PROGRAM
OR
PAUSE
1 manager password
To program
To continue
Press PROGRAM or PAUSE.
Enter 1.
Enter manager
password.
programming input
Follow
programming
input.
HOLD
Press
HOLD.
To exit
PROGRAM
OR
PAUSE
Press PROGRAM or PAUSE.
Item
Changing the manager password.
Programming Input
0 0
+ + Password (max. 10 digits) +
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3.2.2 Manager Programming
Item
Locking/unlocking other extensions.
(Remote Extension Dial Lock)
Clearing the PIN and PIN lock for extensions.
Clearing the PIN and PIN lock for verification codes.
Setting the verification code PIN.
Programming Input
9 0
+ + Extension no. +
1
(to lock)/
0
(to unlock) +
9 1
+ + Extension no. +
9 2
+ + Verification code +
+
9 3
+ + Verification code + PIN (max. 10 digits)
CAUTION
There is a risk that fraudulent telephone calls will be made if a third party discovers your password (verification code PIN).
The cost of such calls will be billed to the owner/renter of the PBX.
To protect the PBX from this kind of fraudulent use, we strongly recommend:
a.
Keeping your PIN secret.
b.
Selecting a complex, random PIN that cannot be easily guessed.
c.
Changing your PIN regularly.
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3.2.2 Manager Programming
<Programming Example: Changing the manager password>
[Initial Display]
OCT.27 03:13PM THU
4
Enter the programming input
PROG INFO RING MENU
Manager Password
SHIFT EXIT ENTER NEXT
1
PROGRAM PAUSE
Press or or
PROG
5
Press or
ENTER
Program No?->
EXIT CONT NEXT
1234
SHIFT -> CLEAR NEXT
The current manager password appears.
2
Enter
1
6
Enter a new manager password
(max. 10 digits).
Enter Password
EXIT ENTER
1117
SHIFT -> CLEAR NEXT
3
Enter the current manager password.
7
Press to store.
Mngr-Pgm No?->
SHIFT EXIT NEXT
Document Version 2013-05 Operating Manual 199
3.3.1 Programming Information
3.3 System Programming
3.3.1 Programming Information
You can customize your system according to your requirements.
[Your system already has default settings (factory installed).]
The programming is shown below. (Program number)
•
The date and time [000]
•
System speed dialing numbers and names [001]/[002]
•
Extension number and name [003]/[004]
Available Extension
The extension allowed through COS programming
Required Telephone
A Panasonic Proprietary Telephone with display (over 2 lines)
(e.g., KX-NT343, KX-DT346, KX-T7636)
System Password
To enter programming mode, the system password (max. 10 digits) is required. (Default: 1234)
CAUTION
•
The PBX has a default password preset. For security, change the password the first time that you program the PBX.
•
It is strongly recommended that a password of 10 numbers or characters be used for maximum protection against unauthorized access. For a list of numbers and characters that can be used in the
password, refer to "1.3.14 Character Entry".
•
To avoid unauthorized access to the PBX, keep the password secret. If it becomes known to others, the PBX may be misused.
•
Change the password periodically.
Conditions
The programming extension must be idle, on-hook and holding no calls.
List
Before programming, decide the settings and write them down. Your notes will provide a useful record of the programming for future reference. Your dealer also has programming records which contain all of the system programming. You may ask for photocopies of these tables to be aware of the facilities and features available.
Icon Descriptions
KX-NT300/
KX-NT500/
KX-DT300
Fixed Buttons
KX-NT136/
KX-T7600
KX-T7200/KX-T7400
Function
REDIAL
PREVIOUS (PREV)
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3.3.1 Programming Information
KX-NT300/
KX-NT500/
KX-DT300
Fixed Buttons
KX-NT136/
KX-T7600
KX-T7200/KX-T7400
SP-PHONE
SHIFT
PAUSE
SHIFT
PAUSE
PROGRAM PAUSE
HOLD
HOLD
AUTO ANS
MUTE
FLASH/
RECALL
MESSAGE
AUTO ANSWER
MUTE
MESSAGE
FLASH/RCL
TRANSFER
TRANSFER
INTERCOM
*1 The buttons shown in this column are from KX-T7400 series PTs.
Procedure
The basic steps are shown below.
INTERCOM
FWD/DND
CONF
AUTO DIAL
STORE
None
SHIFT
Function
NEXT
STORE (ENTER)
Back to Previous Menu
(CANCEL)
SHIFT
PROGRAM
END
SELECT
FLASH
CLEAR
SECRET
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3.3.1 Programming Information
1.
Entering the programming mode
PROGRAM
OR
PAUSE system password
Press PROGRAM or PAUSE.
Enter . Enter system password.
2.
Programming
You can enter each program number (3 digits).
•
To exit the programming mode at any time, lift the handset.
3.
Exiting the mode
PROGRAM
OR
PAUSE
Press PROGRAM or PAUSE.
•
To exit the programming mode at any time, lift the handset.
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3.3.2 System Programming
3.3.2 System Programming
[000] Date & Time
The proprietary telephones display the current date and time while on-hook.
0 0 0
Enter 000.
Press ENTER.
year
SELECT
(AUTO ANS/MUTE,
MESSAGE)
Enter year
(00–99).
Press SELECT for month.
Press Right.
date
Enter date
(01–31).
hour
Press ENTER.
Press NEXT.
To end
Enter hour
(01–12).
minute
Enter minute
(00–59).
SELECT
(AUTO ANS/MUTE,
MESSAGE)
Press SELECT to choose AM or PM.
Press ENTER.
END
(HOLD)
Press END.
•
After changing the desired values, you can press the ENTER button. You do not have to perform the rest of the steps.
•
The clock starts immediately after the ENTER button is pressed.
•
You cannot leave a value empty.
•
You can clear the entry by pressing the CLEAR button.
•
To confirm your entry after storing data:
–
The STORE button light: Lights red
–
Confirmation Tone:
One beep: Your entry is accepted.
Three beeps: Your entry is rejected.
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3.3.2 System Programming
[001] System Speed Dialing Number
You can store the phone numbers of frequently dialed numbers.
0 0 1
Enter 001.
system speed dialing no. (location no.)
Press ENTER.
Enter system speed
dialing number (location
number) (3 digits).
To end phone no.
Enter phone
number (max.
32 digits).
Press ENTER.
Press END.
To continue
OR
Press NEXT.
Press PREV.
Press CANCEL.
•
If the desired number is more than 32 digits, divide the number and store it into more than one speed dialing number.
•
" ", "#", FLASH/RECALL, PAUSE, and Secret (INTERCOM) can also be stored.
If you do not want to display the stored number when making a call, press the Secret
(INTERCOM) button before and after the numbers you wish to conceal.
If you store an outside party’s number, you should first store a line access number.
If you need to enter an account code, you can enter the specified account code before the line access number.
<Example>
49 1234
Account code feature no.
Account code
#
Account code delimiter
9
Automatic line access number
Secret
[ 123 4567 ]
Phone number
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3.3.2 System Programming
[002] System Speed Dialing Name
You can store the name associated with the speed dialing number. These names are displayed when making
calls using the display operation. To enter characters, refer to "1.3.14 Character Entry".
0 0 2
Enter 002.
system speed dialing no. (location no.)
Press ENTER.
Enter system speed
dialing number (location
number) (3 digits).
To end name
Enter name
(max. 20 characters).
Press ENTER.
Press END.
To continue
OR
Press NEXT. Press PREV.
Press CANCEL.
[003] Extension Number
You can assign an extension number to each extension.
0 0 3
Enter 003.
Press ENTER.
extension no.
Enter extension
number.
To end new extension no.
Enter new
extension number.
Press ENTER.
Press END.
To continue
OR
Press NEXT. Press PREV.
Press CANCEL.
•
The leading number(s) should be the same as the number(s) assigned for Flexible
Numbering.
•
A duplicate entry is invalid.
[004] Extension Name
You can store the name of an extension user. This is useful if you want to know who is calling, or who you are calling when making an intercom call using the directory.
Document Version 2013-05 Operating Manual 205
3.3.2 System Programming
To enter characters, refer to "1.3.14 Character Entry".
0 0 4
Enter 004.
To end
Press ENTER.
extension no.
Enter extension
number.
name
Enter name
(max. 20 characters).
Press ENTER.
Press END.
To continue
OR
Press NEXT. Press PREV.
Press CANCEL.
206 Operating Manual Document Version 2013-05
Section 4
Appendix
This chapter provides the Troubleshooting, the Feature
Number Table and Tone List. Check the
Troubleshooting section before consulting your dealer.
Document Version 2013-05 Operating Manual 207
4.1.1 Troubleshooting
4.1 Troubleshooting
4.1.1 Troubleshooting
Troubleshooting
Problem
The telephone does not work properly.
The telephone does not respond when buttons are pressed.
Some features do not work.
Even though following the manual instructions, none of the operations work when using a proprietary telephone.
The paralleled single line telephones do not ring.
The telephone does not work using the personal settings or with other settings.
(One-touch dialing, forwarding destination, etc.)
My proprietary telephone does not have a feature button.
Remedy
•
•
Confirm with your manager that your settings are correct.
If the problem persists, consult your dealer.
•
The telephone is locked.
Unlock your telephone. (
Dial Lock, 2.1.5 Remote Extension Dial Lock)
•
Your telephone is connected to an eXtra Device
Port.
System programming is required. Consult your dealer.
•
System management may restrict certain features.
Consult your manager.
•
The feature numbers have changed.
Confirm the revised number and try again.
•
The Intercom line was not seized. The seized line, when going off-hook, was changed by personal setting. (
In the manual, going off-hook means an Intercom line is seized.
If the setting has been changed, press the INTERCOM or PDN button after going off-hook and follow the instructions.
•
"No ring" may be selected.
Change the setting to ring. (
•
The extension line has been changed. The previous telephone’s settings have not been cleared.
Clear the settings and then program your desired settings again. (
1.3.26 Extension Feature Clear,
3.1.2 Personal Programming, 3.1.4 Customizing the
•
Some models do not have the feature button.
(
Change a flexible button to the desired button.
3.1.4 Customizing the Buttons)
Enter the specified feature number instead of the feature button. (
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4.1.1 Troubleshooting
Problem
A reorder tone is audible or "Restricted" is displayed.
I cannot make an outside call using the
One-touch Dialing button or speed dialing.
I cannot remember the feature numbers.
While talking to an outside party, the line is disconnected.
Redialing does not function.
I cannot have a conversation using the
Bluetooth headset.
I cannot register, de-register, or confirm the ID of the Bluetooth headset.
The PC and fax machine communication failed.
I do not want to show my telephone number to the calling or called party’s telephone.
I want to show my telephone number to the calling or called party’s telephone.
Remedy
•
The telephone is locked.
Unlock your telephone. (
Dial Lock, 2.1.5 Remote Extension Dial Lock)
•
Toll restriction is activated.
Consult your manager or dealer.
•
An account code is required. (
Code Entry, 1.3.68 Verification Code Entry,
•
A line access number was not stored.
A line access number is required for outside calls.
(
1.2.1 Making Calls, 3.1.4 Customizing the
•
•
If the feature numbers have been changed from the default values, write the new feature numbers in
the table in "4.2.1 Feature Number Table".
Ask your dealer to change the feature numbers for easier use.
•
The time limit has run out. (
Transfer, 1.3.16 Conference, Unattended)
Consult your dealer to extend the time limit, if necessary.
•
The dialed number was over 32 digits. (
•
•
•
Make sure that the headset is properly registered to the module.
Make sure that the headset is properly charged according to the manual of the headset.
Remove the wired headset from the headset jack.
Priority is given to the wired headset when both are connected.
•
Make sure that the module is properly installed in the IP-PT/DPT.
•
An indication tone may have interrupted
communication. (
•
(
1.3.54 Private Network Features—CLIR (Calling
Line Identification Restriction), 1.3.56 Private Network
Features—COLR (Connected Line Identification
•
(
1.3.53 Private Network Features—CLIP (Calling
Line Identification Presentation), 1.3.55 Private
Network Features—COLP (Connected Line
Identification Presentation), 1.5.3 Private Network
Features—Displaying Your Telephone Number on the
Document Version 2013-05 Operating Manual 209
4.1.1 Troubleshooting
Problem
I cannot send a call waiting tone to the dialed extension.
I forgot the password.
The background music started suddenly.
I do not want to display a number which is stored in memory.
I want to confirm my extension number.
The date and time are not correct.
The display is not shown well.
I want to distinguish the tones.
The MESSAGE button light lit.
An SDN button on my extension does not work.
I cannot use the secondary Ethernet port.
Remedy
•
The other party has not set the Call Waiting feature.
(
1.3.13 Call Waiting Tone, 1.3.46 OHCA
(Off-hook Call Announcement), 1.3.77 Whisper
•
The other party has set Data Line Security.
(
•
Ask the manager to assist you.
(
•
Turn off the music.
(
1.3.5 BGM (Background Music), 2.1.2 External
•
Conceal the number.
(
Storing New Names and Numbers,
3.1.4 Customizing the Buttons)
•
(
Your Extension Number in 1.1.1 Before
•
Set the date and time by system programming.
(
[000] Date & Time in 3.3.2 System
•
(
Change the Display contrast level.
•
(
To distinguish the ringing tones for each CO, ICD
Group, PDN, SDN, or INTERCOM button (Digital
proprietary telephone only), 3.1.4 Customizing the
•
Another extension left you a message waiting indication while you were on the phone or away from your desk.
•
A PDN button is not assigned on the extension corresponding to your SDN button.
(
Create a PDN button on the desired extension.
3.1.4 Customizing the Buttons)
•
If you are using a KX-NT500 series telephone, check whether ECO mode is enabled (see "
Display" in "1.1.1 Before Operating the
Telephones"). If it is enabled, ask your dealer to
disable ECO mode.
For other types of IP-PTs, consult your dealer.
210 Operating Manual Document Version 2013-05
4.2.1 Feature Number Table
4.2 Feature Number Table
4.2.1 Feature Number Table
Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers.
If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference.
Feature (While dial tone is heard)
Default
(New)
Additional digits/buttons
–
–
To set
To cancel
0
( )
9
( )
8
( )
750
( ) outside phone no.
CO line group no. (2 digits) + outside phone no.
1–9 (+ parameter) + #
0
account code + # + outside phone no.
1.3.4 Automatic Callback Busy (Camp-on)
Automatic Callback Busy Cancel
–
To select
–
To cancel
49
( )
46
( )
751
( )
BGM no. (1 digit)
0
–
Specified with a held line number
–
Specified with a holding extension number
–
To set
–
To retrieve
50
( )
53
( )
51
( )
52
( )
CO line no. which is held (3 digits) extension no. which has a held call parking zone no. (2 digits)/ stored parking zone no. (2 digits)
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4.2.1 Feature Number Table
Feature (While dial tone is heard)
–
Group
–
Directed
–
To deny
–
To allow
Transferring to an Outside Party Using the SIP Service
–
Blind Transfer
Answering Call Waiting in the PBX
Answering Call Waiting from the
1.3.46 OHCA (Off-hook Call Announcement)
–
For intercom calls
(No call/Tone/OHCA/Whisper OHCA)
–
For outside calls
Default
(New)
40
( )
41
( )
720
( ) extension no.
1
0
Additional digits/buttons
group no. (2 digits)
61
( )
50
( )
60
( ) phone no. + #
–
–
To call and start a conversation
To call and make an announcement
–
To make a conference group call with an entry code
–
To join a conversation with an entry code
–
To set
–
To cancel
1.3.19 DISA (Direct Inward System Access)
731
( )
732
( )
32
( )
0 (No call)/1 (Tone)/2 (OHCA)/3 (Whisper
OHCA)
0 (No tone)/1 (Tone) conference group no. (1 digit) + entry code
+ # conference group no. (1 digit) + entry code
+ #
730
( )
1
0 conference group no. (1 digit) + entry code
+ #
# + conference group no. (1 digit) + entry code + #
212 Operating Manual Document Version 2013-05
Feature (While dial tone is heard)
–
To an extension
(In All Security Mode only)
–
To an outside party
(In Trunk Security Mode/All Security
Mode only)
–
Both Calls
–
Outside Calls
–
Intercom Calls
1.3.23 EFA (External Feature Access)
1.3.24 Executive Busy Override
–
To prevent
–
To allow
–
To lock
–
To unlock
–
To make an outside call while your extension is locked
1.3.26 Extension Feature Clear
1.3.27 Extension PIN (Personal
–
To set
–
To cancel
4.2.1 Feature Number Table
Default
(New)
47
( )
Additional digits/buttons
your extension no./( + verification code) + extension PIN/verification code PIN + extension no.
your extension no./( + verification code) + extension PIN/verification code PIN + outside phone no.
0 (Cancel)/ 710
( )
711
( )
712
( )
55
( )
31
( )
60
( )
1 (Set) doorphone no. (2 digits) doorphone no. (2 digits) service code
733
( )
77
( )
47
( )
790
( )
799
( )
56
( )
1
0
1
0 + extension PIN your extension no. + extension PIN + phone no.
1 + extension PIN + # + same extension + #
0 + stored extension PIN relay no. (2 digits)
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4.2.1 Feature Number Table
Feature (While dial tone is heard)
–
Both Calls
–
–
Outside Calls
Intercom Calls
Default
(New)
710
( )
711
( )
712
( )
Additional digits/buttons
0 (Cancel)/
2 (All calls) + phone no. + #/
713
( )
3 (Busy) + phone no. + #/
4 (No Answer) + phone no. + #/
5 (Busy/No Answer) + phone no. + #/
7 (Follow Me) + your extension no./
8 (Follow Me Cancel) + your extension no.
00–99 (second) –
To set the timer for "No Answer" and
"Busy/No Answer"
Call Forwarding (FWD) for your Incoming
–
Both Calls
–
–
Outside Calls
Intercom Calls
–
To store
–
To set
–
To cancel
1.3.38 ICD Group Features—Incoming Call
1.3.39 ICD Group Features—Log-in/Log-out
Log-in
Log-out
To enter/leave Not Ready mode
714
( )
715
( )
716
( )
740
( )
1 (Set) + ICD group extension no. + phone no. + #/0 (Cancel) + ICD group extension no.
1
0
2 + phone no. + #
ICD group extension no.
739
( )
736
( )
735
( )
1 + ICD group extension no./
0 + ICD group extension no./
1 (Not Ready)/0 (Ready)
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4.2.1 Feature Number Table
Feature (While dial tone is heard)
For an extension leaving a message waiting indication
–
To leave/cancel
For an extension receiving a message waiting indication
–
To call back
–
To clear
–
To answer
–
To deny
–
To allow
–
Ring
–
No Ring
1.3.53 Private Network Features—CLIP
(Calling Line Identification Presentation)
–
Public
–
Your extension
1.3.54 Private Network Features—CLIR
(Calling Line Identification Restriction)
–
To show
–
To prevent
1.3.55 Private Network Features—COLP
(Connected Line Identification Presentation)
–
Public
–
Your extension
1.3.56 Private Network Features—COLR
(Connected Line Identification Restriction)
–
To show
–
To prevent
Default
(New)
70
( )
Additional digits/buttons
1/0 + extension no.
761
( )
7 2
( )
7 1
( )
7 2
( )
7 0
( )
33
( )
43
( )
721
( )
39
( )
2
0 + your extension no.
paging group no. (2 digits)
1
0
1
0 message no. (+ parameter) + #
1
2
1
2
1
2
1
2
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4.2.1 Feature Number Table
Feature (While dial tone is heard)
1.5.3 Private Network Features—Displaying
Your Telephone Number on the Called
–
To prevent
–
Outside Calls
Default
(New)
Additional digits/buttons
–
–
To show
1.3.57 Private Network Features—TIE Line
1.3.62 Speed Dialing, Personal
–
To store
To dial
–
To dial
1.3.64 SVM (Simplified Voice Message)
Recording a Normal Greeting Message
–
To record
–
To play back
–
To clear
Recording a Greeting Message for Each
–
To record
–
To play back
–
To clear
To leave a voice message directly to another extension’s message box
Listening to Voice Messages Left by
Redirecting Your Calls to Your Message
–
Both Calls
67
( )
68
( )
7
( )
#
( )
30
( ) private phone no.
personal speed dialing no. (2 digits) + outside phone no. + #
+ personal speed dialing no. (2 digits)
( )
( )
38 1
( ) 2
0 system speed dialing no. (3 digits)
8 + 0 (Day)/1 (Night)/2 (Lunch)/3 (Break) + 1
8 + 0 (Day)/1 (Night)/2 (Lunch)/3 (Break) + 2
8 + 0 (Day)/1 (Night)/2 (Lunch)/3 (Break) + 0
# + 6 + extension no.
3
710
( )
711
( )
0 (Cancel)/
2 (All Calls) + floating extension no. for the
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4.2.1 Feature Number Table
–
Intercom Calls
1.3.65 TAFAS (Trunk Answer From Any
–
Calls through an external speaker
–
To set
–
Feature (While dial tone is heard)
To cancel
1.3.68 Verification Code Entry
1.3.72 Voice Mail Features—Voice Mail
–
Both Calls
–
Outside Calls
–
Intercom Calls
–
To set
–
To cancel
–
To confirm
–
To make a call or set features from another extension
Default
(New)
712
( )
Additional digits/buttons
3 (Busy) + floating extension no. for the
SVM feature
4 (No Answer) + floating extension no. for the
SVM feature
5 (Busy/No Answer) + floating extension no.
for the SVM feature
42
( )
760
( )
47
( )
[For KX-NCP series PBX users]
1
[For KX-TDE series PBX users] speaker no. (1 digit)
12H: 1 + time (hour/minute) + 0 (AM)/1 (PM)
+ 0 (once)/1 (daily)
24H: 1 + time (hour/minute) + 0 (once)/1
(daily)
0
+ verification code + verification code PIN
+ phone no.
710
( )
711
( )
712
( )
0 (Cancel)/
2 (All Calls)/
76
( )
47
( )
3 (Busy)/
4 (No Answer)/
5 (Busy/No Answer)
+ voice mail floating extension no.
+ #
12H: 1 + extension no. + hour/minute + 0
(AM)/1 (PM) + 0 (once)/1 (daily)
24H: 1 + extension no. + hour/minute + 0
(once)/1 (daily)
0 + extension no.
2 + extension no.
your extension no. + extension PIN + phone no./feature no.
Document Version 2013-05 Operating Manual 217
4.2.1 Feature Number Table
Feature (While dial tone is heard)
–
To make a call or set features through
DISA
1.3.76 Walking Extension, Enhanced
–
To set an extension status to Service-out
–
To set an extension status to Service-in
1.3.78 Wireless XDP Parallel Mode
–
To set
–
To cancel
2.1.2 External BGM (Background Music)
–
To start
–
To stop
–
To record
–
To play back
–
To record from an external BGM (MOH) port
–
To clear
2.1.4 Private Network Features—NDSS
(Network Direct Station Selection) Monitor
2.1.5 Remote Extension Dial Lock
–
To unlock
–
To lock
Default
(New)
Additional digits/buttons
727
( ) your extension no. + extension PIN
727
( )
48
( )
35
( )
36
( )
784
( )
#
+ your extension no. + extension PIN
0
1 + paired wired extension
[For KX-NCP series PBX users]
1 + BGM no. (1 digit)
[For KX-TDE series PBX users] external pager no. (1 digit)/ + BGM no.
(1 digit)
[For KX-NCP series PBX users]
10
[For KX-TDE series PBX users] external pager no. (1 digit)/ + 0
1 + OGM floating extension no.
2 + OGM floating extension no.
[For KX-NCP series PBX users]
31 + OGM floating extension no.
[For KX-TDE series PBX users]
3 + BGM port no. (1 digit) + OGM floating
0 + OGM floating extension no.
another PBX extension no. + #
782
( )
783
( ) extension no.
extension no.
218 Operating Manual Document Version 2013-05
4.2.1 Feature Number Table
Feature (While dial tone is heard)
2.1.6 Time Service Mode Control
–
Day/Night/Lunch/Break
Default
(New)
780
( )
0/1/2/3
Additional digits/buttons
*5
*6
*7
*1
*2
*3
*4
Supervisor only
The default floating extension number for the SVM feature is 591.
The default voice mail floating extension number is 500.
Hotel operator only
Manager only
The default of OGM floating extension numbers is 5xx (xx: two-digit number of message).
Manager and preprogrammed extension user only
Feature (While busy, DND or call tone is heard)
Call Waiting (BSS [Busy Station Signaling])
1.3.3 Alternate Calling—Ring/Voice
Default
1
1.3.4 Automatic Callback Busy (Camp-on)
6
1.3.24 Executive Busy Override
5
3
4
Feature (While dialing or talking)
From any extension while talking to the doorphone
Fixed Number
3
5
Document Version 2013-05 Operating Manual 219
4.3.1 Tone
4.3 Tone
4.3.1 Tone
While on-hook
Ring Tones
The following tones are programmable allowing recognition of call type (Outside,
Intercom or Doorphone).
Tone 1
1 s
Tone 2
1 s
Tone 3
1 s
Tone 4
1 s
When going off-hook
Dial Tones
Tone 1
Normal
1 s
220 Operating Manual Document Version 2013-05
4.3.1 Tone
Tone 2
•
When there are messages that have previously been listened to and no new messages recorded by the SVM feature
•
When any of the following features are set:
•
Absent Message
•
Background Music
•
Call Forwarding
•
Call Pickup Deny
•
Call Waiting
•
Do Not Disturb
•
Extension Dial Lock
•
Executive Busy Override
Deny
•
Hot Line
•
Timed Reminder
Tone 3
•
After pressing TRANSFER or
Recall/hookswitch to hold a call temporarily (e.g., Call Splitting)
•
When the recording space of the
Simplified Voice Message feature becomes almost full
•
While a called PS is being searched
•
When Account Code Entry is performed
•
When answering a Timed
Reminder call with no message
•
When answering an external sensor call
Tone 4
Message waiting indication was received.
1 s
1 s
1 s
When you make calls
Busy Tone
1 s
Reorder Tone
The CO line you tried to seize is not assigned or denied.
Ringback Tones
1 s
Document Version 2013-05 Operating Manual 221
4.3.1 Tone
Tone 1
1 s
Tone 2
1 s
Do Not Disturb (DND) Tone
The dialed extension is refusing incoming calls.
1 s
While off-hook
Indication Tones
Tone 1
Call waiting tone
Tone 2
A call is on hold longer than the specified time
When talking to an outside party
Warning Tone
This tone is sent 15, 10 and 5 seconds before the specified time for disconnection.
1 s
When setting the features or programming
Confirmation Tones
Tone 1
•
The feature setting was set successfully.
•
A call is received in Voice-calling mode.
Tone 2
•
Before receiving a page through an external speaker
•
A call is received in Hands-free mode.
1 s
1 s
15 s
15 s
222 Operating Manual Document Version 2013-05
Tone 3
•
Before the following features activate:
•
Retrieving a held call
•
Picking up another call
•
Paging/Answering a paging announcement
•
Answering the call through a speaker
•
When a conversation is established with the extension in the following modes:
•
Hands-free Answerback mode
•
Voice-calling mode
•
When making a call to or from a doorphone.
Tone 4
Establishing or leaving a conference
1 s
1 s
Tone 5
A call has been put on hold.
1 s
4.3.1 Tone
Document Version 2013-05 Operating Manual 223
4.4.3 KX-NCP500/KX-NCP1000 PBMPR Software File Version 5.0xxx
4.4 Revision History
4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version
2.02xx
New Contents
•
–
CA Call Accounting
•
1.5 Using a KX-HGT100 SIP Extension
–
–
•
Changed Contents
•
1.1.1 Before Operating the Telephones
•
1.3.19 DISA (Direct Inward System Access)
–
Walking COS via DISA
•
Transferring to an Extension in the PBX
•
1.5.3 Private Network Features—Displaying Your Telephone Number on the Called Party’s Telephone
4.4.2 KX-NCP500/KX-NCP1000 PBMPR Software File Version
4.1xxx
New Contents
•
Changed Contents
•
1.3.53 Private Network Features—CLIP (Calling Line Identification Presentation)
•
1.3.72 Voice Mail Features—Voice Mail Integration
–
VM Transfer Key Operation
•
–
Conference Group Call
4.4.3 KX-NCP500/KX-NCP1000 PBMPR Software File Version
5.0xxx
New Contents
•
Transferring to an Outside Party Using the SIP Service
224 Operating Manual Document Version 2013-05
4.4.6 KX-TDE100/KX-TDE200 PMMPR Software File Version 2.01xx
Changed Contents
•
Push-to-Talk for PS and PT users
•
1.3.68 Verification Code Entry
•
1.3.76 Walking Extension, Enhanced
4.4.4 KX-NCP500/KX-NCP1000 PBMPR Software File Version
6.0xxx
New Contents
•
•
•
1.3.24 Executive Busy Override
4.4.5 KX-NCP500/KX-NCP1000 PBMPR Software File Version
7.xxxx
Changed Contents
•
1.1.1 Before Operating the Telephones
•
•
•
•
1.3.61 Self Labeling (KX-NT366/KX-NT560)
•
•
•
•
•
•
Transferring to a Private Network (TIE Line Access)
Transferring to an Outside Phone Number
•
•
•
•
4.4.6 KX-TDE100/KX-TDE200 PMMPR Software File Version 2.01xx
New Contents
•
1.5.3 Private Network Features—Displaying Your Telephone Number on the Called Party’s Telephone
Document Version 2013-05 Operating Manual 225
4.4.9 KX-TDE100/KX-TDE200 PMMPR Software File Version 5.0xxx
4.4.7 KX-TDE100/KX-TDE200 PMMPR Software File Version 3.0xxx
New Contents
•
–
Communication Assistant
•
1.1.1 Before Operating the Telephones
–
Cleaned-up
•
–
Cleaned-up
•
–
Cleaned-up
•
1.5 Using a KX-HGT100 SIP Extension
–
–
•
•
–
Cleaned-up
Changed Contents
•
1.1.1 Before Operating the Telephones
•
1.3.19 DISA (Direct Inward System Access)
–
Walking COS via DISA
•
Transferring to an Extension in the PBX
•
1.3.53 Private Network Features—CLIP (Calling Line Identification Presentation)
•
1.5.3 Private Network Features—Displaying Your Telephone Number on the Called Party’s Telephone
4.4.8 KX-TDE100/KX-TDE200 PMMPR Software File Version 4.1xxx
New Contents
•
Changed Contents
•
1.3.72 Voice Mail Features—Voice Mail Integration
–
VM Transfer Key Operation
•
–
Conference Group Call
4.4.9 KX-TDE100/KX-TDE200 PMMPR Software File Version 5.0xxx
New Contents
•
Transferring to an Outside Party Using the SIP Service
226 Operating Manual Document Version 2013-05
4.4.12 KX-TDE600 PGMPR Software File Version 3.0xxx
Changed Contents
•
Push-to-Talk for PS and PT users
•
1.3.68 Verification Code Entry
•
1.3.76 Walking Extension, Enhanced
4.4.10 KX-TDE100/KX-TDE200 PMMPR Software File Version
6.0xxx
New Contents
•
•
•
1.3.24 Executive Busy Override
4.4.11 KX-TDE100/KX-TDE200 PMMPR Software File Version
7.xxxx
Changed Contents
•
1.1.1 Before Operating the Telephones
•
•
•
•
1.3.61 Self Labeling (KX-NT366/KX-NT560)
•
•
•
•
•
•
Transferring to a Private Network (TIE Line Access)
Transferring to an Outside Phone Number
•
•
•
•
4.4.12 KX-TDE600 PGMPR Software File Version 3.0xxx
New Contents
•
–
Communication Assistant
•
1.5 Using a KX-HGT100 SIP Extension
–
–
•
Document Version 2013-05 Operating Manual 227
4.4.15 KX-TDE600 PGMPR Software File Version 6.0xxx
Changed Contents
•
1.1.1 Before Operating the Telephones
•
1.3.19 DISA (Direct Inward System Access)
–
Walking COS via DISA
•
Transferring to an Extension in the PBX
•
1.3.53 Private Network Features—CLIP (Calling Line Identification Presentation)
•
1.5.3 Private Network Features—Displaying Your Telephone Number on the Called Party’s Telephone
4.4.13 KX-TDE600 PGMPR Software File Version 4.1xxx
New Contents
•
Changed Contents
•
1.3.72 Voice Mail Features—Voice Mail Integration
–
VM Transfer Key Operation
•
–
Conference Group Call
4.4.14 KX-TDE600 PGMPR Software File Version 5.0xxx
New Contents
•
Transferring to an Outside Party Using the SIP Service
Changed Contents
•
Push-to-Talk for PS and PT users
•
1.3.68 Verification Code Entry
•
1.3.76 Walking Extension, Enhanced
4.4.15 KX-TDE600 PGMPR Software File Version 6.0xxx
New Contents
•
•
•
1.3.24 Executive Busy Override
228 Operating Manual Document Version 2013-05
4.4.16 KX-TDE600 PGMPR Software File Version 7.xxxx
4.4.16 KX-TDE600 PGMPR Software File Version 7.xxxx
Changed Contents
•
1.1.1 Before Operating the Telephones
•
•
•
•
1.3.61 Self Labeling (KX-NT366/KX-NT560)
•
•
•
•
•
•
Transferring to a Private Network (TIE Line Access)
Transferring to an Outside Phone Number
•
•
•
•
Document Version 2013-05 Operating Manual 229
4.4.16 KX-TDE600 PGMPR Software File Version 7.xxxx
230 Operating Manual Document Version 2013-05
Index
Document Version 2013-05 Operating Manual 231
Index
Symbols
[001] System Speed Dialing Number 204
[002] System Speed Dialing Name 205
A
Absent Message, Personal 30, 184
Alternate Calling—Ring/Voice 32, 219
Alternate Receiving—Ring/Voice 183
Automatic Callback Busy 32, 219
Automatic Callback Busy Cancel 33, 211
B
Background Music (BGM) 34, 186, 211
Before Operating the Telephones 18
BGM
® Background Music 34, 186, 211
Bluetooth Wireless Headset Registration 186
Bluetooth Wireless Headset Removal 186
Busy Station Signaling (BSS)
Buttons, Proprietary Telephone 21
C
Call Forwarding (FWD) for your Incoming Call Distribution
Call Forwarding (FWD)/Do Not Disturb (DND)—Both calls
Call Hold Retrieve, PDN/SDN Button 113
Call Log for ICD Group Button 22, 192
Call Log History for ICD Group 96
Call Park (Automatic Park Zone) Button 21, 192
Call Waiting Tone Type Selection 184
Call Waiting, Answering from PBX 47, 212
Call Waiting, Answering from Telephone Company 51, 212
Calling Line Identification Presentation
Calling Line Identification Restriction (CLIR) 117, 182, 215
Calling Line Identification Restriction (CLIR)
Camp-on
® Automatic Callback Busy 32, 219
CLIP
® Calling Line Identification
CLIR
® Calling Line Identification
COLP
® Connected Line Identification
COLR
® Connected Line Identification
Conference (Three-party), Leaving 58
Conference Group Call, Push-to-Talk 65
Connected Line Identification Presentation
Connected Line Identification Restriction (COLR) 118, 215
Connected Line Identification Restriction (COLR)
D
Direct Inward System Access (DISA) 68, 212
Direct Station Selection (DSS) Button 21, 191
DISA
® Direct Inward System Access 68, 212
Display Backlight Selection 182
Display Language Selection 181
DND
232 Operating Manual Document Version 2013-05
DSS
® Direct Station Selection 21, 191
E
EFA
® External Feature Access 76, 213
Electronic Station Lockout
® Extension Dial
Enhanced Walking Extension 148, 218
Executive Busy Override 76, 219
Executive Busy Override Deny 78, 185, 213
Extension Dial Lock 78, 186, 213
Extension Feature Clear 79, 213
Extension number, Confirming Your Own 19
Extension PIN (Personal Identification
External Feature Access (EFA) 76, 192, 213
External Feature Access (EFA) Button 21, 192
F
Forced Answerback Selection 184
FWD
FWD/DND Cycle Switch Mode 72, 86
FWD/DND settings, FWD/DND fixed button 87
FWD/DND status, switching with FWD/DND fixed
FWD/DND—Intercom calls Button 21, 191
FWD/DND—Outside calls Button 21, 191
G
G-CO
Greeting Message (SVM), Recording 127, 128
Group FWD—Both calls Button 21, 191
Group FWD—Intercom calls Button 21, 192
Group FWD—Outside calls Button 21, 192
Group-CO (G-CO) Button 21, 191
H
Handset/Headset Selection
Hurry-up Transfer
® Manual Queue Redirection 102
I
ICD Group
® Incoming Call Distribution Group 21, 95
Icon Description, Preparations 20
Icon Description, System Programming 200
Incoming Call Distribution Group (ICD Group) 21, 191
Incoming Call Distribution Group (ICD Group)
Incoming Call Queue Monitor 97, 214
J
K
L
L-CO
LCS
LCS Mode Set (After Answering) 184
Live Call Screening (LCS) Button 22, 193
Live Call Screening Mode Set 184
Lock, Extension Dial 78, 186, 213
Lock, Remote Extension Dial 176, 218
Log-in/Log-out for all groups Button 22, 192
Log-in/Log-out Monitor and Remote Control 100
Log-in/Log-out of a specified group Button 22, 192
M
Message Box, Accessing from Outside 134
Message Box, Accessing Other Extension’s 135
Message Box, Redirecting to 130
Message Display (Absent Message) 30
Message for Another Extension Button 21, 191
Index
Document Version 2013-05 Operating Manual 233
Index
N
NDSS
® Network Direct Station Selection 175, 218
Network Direct Station Selection (NDSS) 175, 218
Network Direct Station Selection (NDSS) Button 22, 192
O
Off-hook Call Announcement (OHCA) 47, 108
OGM
OHCA
® Off-hook Call Announcement 47, 108
One-touch Dialing Assignment Mode Selection 187
One-touch Dialing Button 21, 191
One-touch Two-way Transfer 142
One-touch Two-way Transfer Button 22, 193
Operating Telephones, Preparations 18
Operation List (KX-HGT100 only) 163
Outgoing Messages (OGM) 173, 218
P
Paralleled Telephone 111, 183, 215
PDN
® Primary Directory Number 112
Personal Absent Message 30, 184
Personal Speed Dialing 124, 216
Pickup Dialing
PIN
® Extension Personal Identification Number 80, 186
PIN
® Verification Code Personal Identification
Portable Station (PS), Registration 18
Preferred Line Assignment—Incoming 183
Preferred Line Assignment—Outgoing 183
Primary Directory Number (PDN) Button 23, 193
Programming Information, Manager 197
Programming Information, Personal 180
Programming Information, System 200
Push-to-Talk, Conference Group Call 65
Q
R
Relay
Remote Extension Dial Lock 176, 218
Remote Station Lock Control
® Remote Extension Dial
Remote Wake-up Call 136, 145, 217
Revision History, KX-NCP500/KX-NCP1000 PBMPR
Software File Version 2.02xx 224
Revision History, KX-NCP500/KX-NCP1000 PBMPR
Software File Version 4.1xxx 224
Revision History, KX-NCP500/KX-NCP1000 PBMPR
Software File Version 5.0xxx 224
Revision History, KX-NCP500/KX-NCP1000 PBMPR
Software File Version 6.0xxx 225
Revision History, KX-NCP500/KX-NCP1000 PBMPR
Software File Version 7.xxxx 225
Revision History, KX-TDE100/KX-TDE200 PMMPR Software
Revision History, KX-TDE100/KX-TDE200 PMMPR Software
Revision History, KX-TDE100/KX-TDE200 PMMPR Software
Revision History, KX-TDE100/KX-TDE200 PMMPR Software
Revision History, KX-TDE100/KX-TDE200 PMMPR Software
Revision History, KX-TDE100/KX-TDE200 PMMPR Software
Revision History, KX-TDE600 PGMPR Software File Version
Revision History, KX-TDE600 PGMPR Software File Version
Revision History, KX-TDE600 PGMPR Software File Version
Revision History, KX-TDE600 PGMPR Software File Version
Revision History, KX-TDE600 PGMPR Software File Version
Ringing Method (Ring/Voice) 32
S
S-CO
SDN
® Secondary Directory Number 112
Secondary Directory Number (SDN) Button 23, 193
234 Operating Manual Document Version 2013-05
Index
Self Labeling (KX-NT366/KX-NT560) 123
Self Labeling Display Contrast 182
Sensor
Showing/Preventing Caller ID for Outgoing Calls 216
Simplified Voice Message (SVM) 125, 216
Single-CO (S-CO) Button 21, 191
SIP
® Session Initiation Protocol 4
SIP Extension, Characteristics 4
SIP Extension, Registration 18
Speed Dialing, Personal 124, 216
Speed Dialing, System 125, 216
Station Program Clear
® Extension Feature Clear 79, 213
Station Speed Dialing
® Personal Speed Dialing 124, 216
Storing New Names and Numbers 157
Supervisory Features—SUMMARY 102
SVM
® Simplified Voice Message 125, 216
Voice Mail Integration 143, 217
Voice Mail Transfer Button 22, 193
Voice Messages (SVM), Leaving 130
Voice Messages (SVM), Listening to 131
W
Walking Extension, Enhanced 148
Walking Station
Wireless XDP Parallel Mode 151, 217, 218
Y
T
TAFAS
® Trunk Answer From Any Station 135, 217
Telephone Number, Sending/Hiding 165
Time Service (Day/Night/Lunch/Break) Button 22, 192
Time Service Mode Control 176, 219
Time Service Switching Mode (Automatic/Manual)
Toll Restriction (TRS) Button 22, 192
Transfer, To PDN Extension 114
Transferring Calls, SIP Service 45, 212
Transferring Calls, To Other Extension 42
Transferring Calls, To Outside Party 44
Trunk Answer From Any Station (TAFAS) 135, 217
Two-way Transfer Button 22, 193
U
Using a KX-HGT100 SIP Extensions 163
V
Verification Code Entry 139, 217
Verification Code PIN (Personal Identification
Document Version 2013-05 Operating Manual 235
When you ship the product
Carefully pack and send it prepaid, adequately insured and preferably in the original carton. Attach a postagepaid letter, detailing the symptom, to the outside of the carton. DO NOT send the product to the
Executive or Regional Sales offices. They are NOT equipped to make repairs.
Product Service
Panasonic Factory Service Centers for this product are listed in the service center directory. Consult your certified Panasonic dealer for detailed instructions.
For Future Reference
Please print, record, and retain the following information for future reference.
Note
The serial number of this product can be found on the label affixed to the unit. You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft.
MODEL NO.
SERIAL NO.
DATE OF PURCHASE
NAME OF DEALER
DEALER'S ADDRESS
DEALER'S TEL. NO.
One Panasonic Way, Secaucus, New Jersey 07094
http://www.panasonic.com/bts
Copyright:
This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic
System Networks Co., Ltd.
© Panasonic System Networks Co., Ltd. 2010
PSQX4747SA
KK0908TE7053
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