Datamax h-class h-8308p Operator's Manual

H-8308p

Operator’s Manual

Copyright Information

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All other brand and product names are trademarks, service marks, registered trademarks, or registered service marks of their respective companies.

Limitation of Liability

In no event shall Datamax-O’Neil be liable to the purchaser for any indirect, special or consequential damages or lost profits arising out of or relating to Datamax-O’Neil’s products, or the performance or a breach thereof, even if Datamax-O’Neil has been advised of the possibility thereof. Datamax-O’Neil’s liability, if any, to the purchaser or to the customer of the purchaser hereunder shall in no event exceed the total amounts paid to

Datamax-O’Neil hereunder by the purchaser for a defective product.

In no event shall Datamax-O’Neil be liable to the purchaser for any damages resulting from or related to any failure or delay of Datamax-O’Neil in the delivery or installation of the computer hardware, supplies or software or in the performance of any services.

Some states do not permit the exclusion of incidental or consequential damages, and in those states the foregoing limitations may not apply. The warranties here give you specific legal rights, and you may have other legal rights which vary from state to state.

Firmware (Software) Agreement

The enclosed Firmware (Software) resident in the Printer is owned by Licensor or its suppliers and is licensed for used only on a single printer in the user’s Trade or Business.

The User agrees not to, and not to authorize or permit any other person or party to duplicate, or copy the Firmware or the information contained in the non-volatile or

programmable memory. The firmware (Software) is protected by applicable copyright laws and Licensor retains all rights not expressly granted. In no event will Licensor or its suppliers be liable for any damages or loss, including direct, incidental, economic, special, or consequential damages arising out of the use or inability to use the Firmware (Software).

Information in this document is subject to change without notice and does not represent a commitment on the part of Datamax-O’Neil Corporation. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s personal use, without the expressed written permission of Datamax-O’Neil

Corporation.

All rights reserved

Copyright © 2014, Datamax-O’Neil

Part Number 88-2368-01, Revision A

Agency Compliance and Approvals

C US

Listed

UL60950-1: 2007 2nd Edition Information Technology Equipment

CSA C22.2 No. 60950-1-07 2nd Edition

The manufacturer declares under sole responsibility that this product conforms to the following standards or other normative documents:

EMC: 2004/108/EC

EN 55022 (2006, A1 :2007) Class A

EN 50024 (1998, A1:2001, A2:2003)

Safety: This product complies with IEC 60950-1, 2nd Edition, 2007-03-27

ROHS: 2002/95/EC

LVD: 2006/95/EC

FCC:

This device complies with FCC CFR 47 Part 15 Class A.

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions in this manual, it may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense.

Important Safety Instructions

The exclamation point within an equilateral triangle is intended to alert you to the presence of important operating and maintenance instructions.

This unit has been carefully designed to provide years of safe, reliable performance. As with all electrical equipment, however, there are some basic precautions that you should follow to avoid personal injury or printer damage:



Before using the printer, carefully read all the installation and operating instructions.

 Observe all warning instruction labels on the printer.



Install the printer on a flat, firm surface.

 Do not place the printer upon or near a heat source.



Never insert anything into the ventilation slots and openings of the printer.

 Do not use the printer near water or spill liquid into it.



Ensure that the AC power source matches the ratings listed for the printer. (If unsure, check with your dealer or local utility provider.)

 Do not step on the AC power cord. If the AC power cord becomes damaged or frayed, replace it immediately.

 If the printer needs repair, consult only qualified, trained service personnel. No userserviceable parts are inside; do not remove the cover.

Special Instructions



The green check box is intended to alert you to notable details regarding printer operation or to conventions used within this manual.

Contents

.......................................................................................

1.1

About the Printer ............................................................................... 1

1.1.1

Standard Features .................................................................... 1

1.1.2

Optional Features ..................................................................... 3

2 Getting Started .............................................................................. 5

2.1

Unpacking ........................................................................................ 5

2.1.1

Additional Requirements ........................................................... 6

2.2

Installation ....................................................................................... 6

2.2.1

Connecting the Power Cord ....................................................... 6

2.2.2

Connecting an Interface Cable .................................................... 7

3 Setting up the Printer .................................................................... 9

3.1 Media Loading .................................................................................... 9

3.1.1

Internal Media Sources ........................................................... 11

3.1.2

External Media Sources .......................................................... 13

3.2

Media Sensor Adjustment ................................................................. 15

3.3

Ribbon Loading ............................................................................... 16

3.4

Configuring Media and Ribbon Settings ............................................... 19

3.4.1

Using Media and Ribbon IDs ..................................................... 19

3.4.2

Selecting Media and Ribbon Types ............................................. 19

3.4.3

Setting the Media and Ribbon Parameters Manually (Advanced) ..... 21

3.4.4

Load a Saved Media File .......................................................... 21

3.5

Print Driver Installation .................................................................... 22 i

4 Using the Control Panel ............................................................... 25

4.1

Menu Overview ............................................................................... 25

4.2

Layout of the Display ........................................................................ 25

4.2.1

Three Button Panel ................................................................. 26

4.2.2

Home Screen ......................................................................... 26

4.3

Menu Functions ............................................................................... 28

4.3.1

System Information .............................................................. 28

4.3.2

Settings Report ...................................................................... 28

4.3.3

Network Report ...................................................................... 31

4.3.4

Extended Status ..................................................................... 31

4.3.5

Serial Report .......................................................................... 31

4.3.6

GPIO Report .......................................................................... 32

4.3.7

Fonts Report .......................................................................... 32

4.3.8

Feed Button ........................................................................... 32

4.3.9

Menu Button .......................................................................... 33

4.3.10

Basic Settings ...................................................................... 33

4.3.11

User Labels ......................................................................... 37

4.3.12

Advanced Settings ................................................................ 38

4.3.13

Media Settings ..................................................................... 46

4.3.14

Communications ................................................................... 47

4.3.15

Tools .................................................................................. 51

............................................................................ 64

4.3.17

Test .................................................................................... 65 ii

5 Operating, Adjusting and Maintaining the Printer ....................... 71

5.1

Printhead Assembly Adjustments ....................................................... 71

5.1.1

Leveling Cam Adjustment ........................................................ 71

5.1.2

Printhead Pressure Adjustment ................................................. 73

5.2

Maintenance ................................................................................... 74

5.2.1

Cleaning the Printhead ............................................................ 75

5.2.2

Cleaning the Fan Filter ............................................................ 77

5.2.3

Cleaning the Interior Compartment ........................................... 77

5.2.4

Cleaning the Media Sensing Components ................................... 78

5.2.5

Cleaning the Platen and Assist Rollers........................................ 78

5.2.6

Cleaning the Ribbon Path Components ....................................... 79

5.2.7

Cleaning the Exterior Surfaces .................................................. 81

5.3

Replacing the Printhead .................................................................... 82

6 Troubleshooting .......................................................................... 85

6.1

Problem Resolution .......................................................................... 85

6.2

Troubleshooting Print Quality ............................................................... 87

6.3.

Error and Warning Messages................................................................ 88

7.1

General .......................................................................................... 91

7.2

Specifications .................................................................................. 92

7.3

Approved Media and Ribbon .............................................................. 94

Appendix A ...................................................................................... 97

iii

iv

1

Overview

1.1 About the Printer

Congratulations on your purchase of the H-Class H-8308p printer (hereafter referred to as

“the printer”). This manual provides information regarding printer setup, operation, and care.

To print label formats, refer to the instructions provided with your labeling software; or, if you wish to write custom programs, a copy of the pw Series Programmer’s Manual can be found on the Accessories CD-ROM and at our web site at http://www.datamax-oneil.com

As detailed below, available standard and optional features can meet all of your labeling requirements.

1.1.1 Standard

Depending upon the model and type, the printer offers the following standard features:

Feature

Control Panel Security

Default Configuration Restorable

Diagnostic Display and Modes

Die Cast Media Hub

X

X

X

X

1

Feature (continued)

Direct Thermal Printing

Downloadable Firmware Upgrades

DRAM Memory (MB)

Multi-Language Support

Ethernet LAN

Fault Handling with Reprint

Flash Memory (MB)

Touchscreen Graphics Display

Host-Accessible Memory

IntelliSEAQ Printhead

Internal Test & Configuration Labels

Label Retract Control after Print

Media Counters

Media Tear Bar

Option Hardware Auto-Detection

On-Demand and Batch Printing

Power-up Diagnostics

Resident Multiple Setup and Restore

Resident Option Hardware Diagnostics

Scalable Font Engine

Serial RS-232 Interface

Text, Bar Code, Graphics, and Image Printing

Time and Date Battery Backup

Time Stamping

USB (device) Interface, Version 2.0

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

64

X

X

X

X

64

X

X

2

Features

The following optional features are offered for the printer:

Wireless Ethernet

A WiFi Ethernet card with many features, including:

802.11b WiFi LAN standards-based technology

Integrated module with radio, baseband, MAC, and application processors

Built-in TCP/IP and UDP for flexible LAN connectivity options

Built-in Web server for drop-in LAN and internet connectivity

Built in WEP security protocol

Integrated command interface that eliminates complicated software drivers

External Media Rewinders

Precision-crafted, bi-directional rewinding mechanisms with device-dependant features:

DMXREW1 - accepts 1 to 4 inch (25 to 101 mm) diameter core that is up to 4.5 inches wide (114 mm), and rewinds to an 8-inch (203 mm) maximum outer diameter at 10 inches per second.

DMXREW2 – accepts a 3-inch (76 mm) diameter core that is up to 9.5 inches wide

(241 mm), and rewinds to a 12-inch (304 mm) maximum outer diameter at 30 inches per second.

Internal Rewinder, Powered "Full Roll"

A motorized internal mechanism to wind printed labels, or pull the backing material when using a Peel and Present option, into to a maximum outer diameter roll of eight inches (203 mm).

3

Media Cutter

A rotary-type device that cuts material with a maximum thickness of .01 inch (.254 mm) into lengths as small as 1.25 inches (31.8 mm).

Peel and Present Mechanism, Standard (Internal Rewind required)

A device that peels labels from the backing material for immediate application, regulated by previous label removal (Minimum label length is 1.5 inches [38 mm]).

Present Sensor

An output regulator that inhibits printing when a label is presented.

USB Host Ports

Interface ports that allow the printer to accept external USB memory devices for storing graphics, label formats, fonts, and firmware; and that allow USB keyboard connections for direct data input applications.

Thermal Transfer

A hub assembly that allows printing with ribbon for exceptional image clarity and durability, as compared to most direct thermal media types.

Option Installation

The table below lists the experience needed to install the options described above. For more information, contact your dealer or Datamax-O’Neil.

Option Installation

Option

External Media Rewinder

Internal Rewinder

Media Cutter

Peel and Present Mechanism

Present Sensor

USB Host Ports

Thermal Transfer

Recommended Installer

Operator

Operator

Operator

Operator

Operator

DMX Certified Technician

Operator

4

2

Getting Started

2.1 Unpacking

The printer has been carefully packaged to prevent transit damage. (Inspect the container for damage and, if evident, notify the shipping company before acceptance.)

After removing the packaging, check the contents of the shipment.

The following items are included:

Printer

Power

Quick Start Guide

Accessories

Warranty

Any special or additionally purchased items



Save the carton and packing material for future use.

5

Additional Requirements

Other items can also be needed for operation:

An interface cable (see Section 2.2.2);

Applicable media (see Section 7.3); and,

Applicable software (consult the Accessories CD-ROM, your dealer, or Datamax-O’Neil).

2.2 Installation

The printer features an auto-ranging power supply and several different interface types for easy installation.

Ensure that the Power Switch is OFF when making printer connections.

With printer placed upon a firm and level surface, connect the Power Cord as follows:

A.

B. Connect the Power Cord to the AC receptacle on the printer, and then to a properly rated and grounded AC outlet.

6

2.2.2 Connecting an Interface Cable

The printer can be interfaced to a host device via the Ethernet, USB or optional serial port.

Following power-up (or after inactivity), interface port selection occurs automatically upon detection of valid data.



•

To change an active port immediately, cycle the power OFF and ON.

Ethernet Connection

The Ethernet interface supports several menu-selectable modes. Depending on the length, the cable should be Category / Type 3 or better.

USB Connection

The USB interface connection may differ slightly depending upon the operating system and hardware configuration of the host computer.

Optional Serial Connection

The serial interface supports RS-232C communications RS-232C cabling configurations via standard a null modem cable.

7

8

3

Setting up the Printer

3.1 Media Loading

Load media according to its type and source, after performing these prerequisites:

A. Raise the cover.

B. Rotate the Printhead Latch counterclockwise then raise the Printhead Assembly.

9

C. Slide the Media Guide outward.

D. Rotate the Media Guide upward.

E. Proceed according to the source of the media being installed:

• If using internally supplied (roll media) sources, see Section 3.1.1; or,

• If using externally supplied sources (e.g., boxed fanfold stock), see Section 3.1.2.

10

3.1.1

Internal Media Sources

A. Slide Roll Media completely onto the Media Hub.

B. Route the media under the Media Guide Extrusion then out the front of the printer, as shown.

C. Rotate the Media Guide into the DOWN position and then slide the guide inward until it rests lightly against the edge of the media.

11

D. If loading media for the first time, or if switching media types, widths, or configurations, position the Media Sensor as detailed in Section 3.2; otherwise, go to Step E.



If loading thermal transfer media, also load ribbon; see Section 3.3.

E. Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise.

F. Close the cover. With READY displayed, press the FEED Key until at least one gap (or mark) advances.



If your media is less than the width of the printhead, adjust the Leveling

Cam; see Section 5.4.1.

12

3.1.2 External Media Sources

A. Place the media supply (box or roll) parallel to and in-line with the Rear Media Loading

Slot or Bottom Media Loading Slot, in a position that will not cause the media to twist or turn as it feeds from the source.



If loading reflective media, be sure that the material enters the printer with the black marks facing down.

B. Route the media into the printer through the Rear Media Loading Slot or Bottom Media

Loading Slot, and if equipped over the Rewind Hub.

C. Route the media under the Media Guide Extrusion then out of the printer, as shown in the previous section.

D. Rotate the Media Guide into the DOWN position and then slide the guide inward until it rests lightly against the edge of the media, as shown in the previous section.

13

E. If loading media for the first time, or when switching media types, widths, or configurations, position the Media Sensor as detailed in Section 3.2; otherwise, go to

Step F.



If loading thermal transfer media, also load ribbon; see Section 3.3.

F. Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise.

G. Close the cover. With READY displayed, press the FEED Key until at least one gap (or mark) advances.



If your media is less than the width of the printhead, adjust the Leveling Cam; see

Section 5.1.1.

14

3.2 Media Sensor Adjustment

Position the Media Sensor for proper label detection:

A. Raise the Printhead Assembly. Note the Red Dot (see illustration below) that identifies the location of the Media Sensor.

B. Grasp the Slide Tab to position the Red Dot according to the Media Type, as detailed below.

Media Sensor Adjustment

Media Type Red Dot Position

Die-cut

Notched

Reflective

Continuous

Centered over a label

Centered over a notch

Centered over a black mark

Centered over the material



C. Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise.

If necessary, return to Media Loading to complete the setup process; otherwise, close the cover. With READY displayed, press and hold the FEED Key until at least one gap (or mark) advances; see Section 3.4.

If using REFLECTIVE or CONTINUOUS media, select the appropriate SENSOR TYPE; see Section 3.4 Configuring Media and Ribbon Settings.

15

3.3 Ribbon Loading

Ribbon, required when printing on thermal transfer media, should be loaded as follows:



The use of ribbon slightly wider than the media (and liner, if any) is recommended to help protect against abrasive wear.

A. Rotate the Printhead Latch counterclockwise then raise the Printhead Assembly.

16

B. In the direction appropriate for the ribbon type being installed (Coated Side In or

Coated Side Out), slide a Ribbon Roll completely onto the Ribbon Supply Hub, as shown below.



The coated (inked) side of the ribbon must face the media.

Coated Side In (CSI) Ribbon Coated Side Out (CSO) Ribbon

C. Route the ribbon under the Ribbon Idler then out the front of the printer.



17

D. Route the ribbon up and around the Ribbon Take-Up Hub. Wrap the ribbon several times clockwise (as indicated by the directional arrows) around the hub to secure it.

E. Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise.



F. Close the cover. With READY displayed, press the FEED Key until at least one gap (or mark) advances.

Remove used ribbon when the Ribbon Roll is depleted: Pull the empty core from the

Ribbon Supply Hub. Grasp the used roll on Ribbon Take-Up Hub then pull and squeeze to remove the spent ribbon. (To remove partially depleted rolls, cut the ribbon then remove the roll as described above and discard any used ribbon.)

18

3.4 Configuring Media and Ribbon Settings

Once the media and ribbon have been loaded, the print parameters should be set to match the type of media and ribbon being used. This will ensure optimal print quality. Once set, the parameters will not need to be set again unless the media or ribbon types are changed.

Media and ribbons supplied by Datamax-O’Neil and other vendors may have up to an eight

(8) digit media ID and ribbon ID assigned. These codes may be created in the Utility menu and then selected from Media menu via the printer’s front panel. All relevant print parameters will be automatically configured.

1. Select Menu > Basic > Media > Media ID.

2. Using the up and down arrows, select the appropriate Paper ID. Note: No Media IDs are provided by the factory.

3. To select the Ribbon ID, navigate to tab 2 and use the scroll arrows to highlight and select the appropriate Ribbon ID.

4. Select the Home button.

5. After selecting the Home button, select the green Accept button to again confirm your selection or the red Reject button to cancel the changes.

Note:

Although using media and ribbon IDs usually produce very good results, minor adjustments may be required. Refer to the section titled Adjusting Media and Ribbon

Settings.

3.4.2 Selecting Media and Ribbon Types

If media and ribbon IDs are not known, the media and ribbon types may be selected manually.

1. Select Menu > Basic > Media > Select Type.

2. Using the up and down arrows, select your paper type.

Note:

If the paper type is not known, either select Coated Direct Thermal for direct thermal printing or select Coated Thermal Transfer for printing with a ribbon.

3. Tab to the Ribbon screen.

4. Using the up and down arrow, select your ribbon type.

Note:

If the ribbon type is not known, select Wax to start. This selection can always be changed if required.

5. Tab to the Settings screen.

19

6. Select the Paper Sensor Type button until your paper type appears. The options are as follows:

 Gap

 Mark on Bottom

 Notch

 Continuous

Note:

For more information, refer to the section “Top-of-Form Sensor.”

7. Select the Ribbon Mode button until the correct option appears. The options are as follows:

 None

 Coated In (CSI)

 Coated Out (CSO)

Note:

For more information, refer to the section “Top-of-Form Sensor.”

Note:

CSI ribbon (shiny side facing outward) should be installed where the ribbon unwinds in a counter-clockwise direction. CSO ribbon (dull side facing outward) should be installed where the ribbon unwinds in a clockwise direction. If these settings do not match the ribbon type being used, the ribbon supply hub will turn in the wrong direction.

20

3.4.3 Setting the Media and Ribbon Parameters Manually (Advanced)

There are times when all print parameters must be set manually. This can happen when a new or specialized media or ribbon is being used. This advanced procedure will use the

Custom Manual utility.

Note:

Some values may be grayed-out, meaning they are automatically set by default or not available for the particular printer model. To change these values, select the Auto button next to the value field and then select the green Accept button to confirm your choice to change to manual mode.

Note:

Please see the Menu section for more information.

1. Select Menu > Advanced > Media.

2. Select the Paper Sensor Type field until the correct paper type appears. The options are as follows:

 Gap

 Mark on Bottom

 Notch

 Continuous

3. Select the Ribbon Mode field until the correct option appears. The options are as follows:

 None - for direct thermal printing

 Coated In - for thermal transfer printing

 Coated Out - for thermal transfer printing

4. Tab to the next screen and enter values for Heat and Heat Balance.

5. Tab to the next screen and enter values for Rewinder Tension.

6. Tab to the next screen and enter a value for Ribbon Low Diameter.

7. Select the Home button and select the green Accept button to confirm the settings.

3.4.4 Load a Saved Media File

For media and ribbon settings that are frequently used, media setup files can be saved to the printer’s internal memory for easy access. For more information on saving the user setup files, refer to the section titled Setups from the Tools > User Files menu section. To select an internally saved media setup file, perform the following steps:

1. Select Menu > Basic > Media > User Media.

2. Using the up and down arrows, select the appropriate Internal Media Setup File.

3. Select the green Accept button and confirm the settings.

21

3.5 Print Driver Installation

The Windows driver is located on the Accessories CD-ROM included with the printer. For the latest version please visit our web site at http://www.datamax-oneil.com

.

Installing the Windows Driver:

1. Place the Accessories CD-ROM included with the printer into the computers CD- ROM drive.

Once the CD-ROM starts select your printer model then “Install Driver” from the menu. Follow the instructions on the screen to install.

If the driver was downloaded from our website, simply double click the downloaded “.exe” file to launch the installation.

2. Check the “Install printer drivers” radio button then click

‘Next’ and follow the on-screen instructions to install the driver.

3. When prompted, select your printer from the list, (i.e.

Datamax-O’Neil H-8308p). Continue to follow the on-screen instructions to install the driver.

22

Important Notes:

The Windows driver functions the same as any other Windows printer. While built-in help files provide information on all settings, there are some important setting parameters that should be observed for trouble free printing:

Page Setup Tab: Stock

It is important that the Stock setting matches

Options Tab: Print Speed & Printhead Temperature

These two settings will have the greatest the size of the label you are using. If you cannot find a match for your label click New and enter the dimensions of your label. effect on print quality. Some label stocks will require more heat and slower print speeds to generate a quality image.

The Windows application software used to create the label format will likely have a "Page

Setup" screen. This will also need to match the size of the label you are using.

23

24

4

Using the Control Panel

4.1 Menu Overview

The printer is designed with a touchscreen display. Functions can be enabled and disabled and settings can be changed through the on-screen menu. Press the buttons on the screen with the light touch of a finger.

Caution: Do not touch the screen with excessive force or by using sharp objects. Doing so will damage the touchscreen and may void the manufacturer’s warranty.

4.2 Layout of the Display

The menu screens have buttons for advancing or returning to screens.

Back Button

The Back button provides the user with the option to return to a previous menu screen.

Home Button

Selecting the Home button sends the user to the main screen.

Tabbed Browsing

Blue left and right arrow buttons are provided at the bottom right of the screen to navigate tabbed menus. Select the right arrow to advance to the next tab or the left arrow to return to the previous tab.

Scrolling

Some menu screens allow for scrolling. Select the appropriate up or down arrow.

Changing Values

Numeric values can be entered or changed by selecting the field and entering the values using the numeric keypad. They can also be increased or decreased using the subsequent plus or minus buttons.

Other menu options are changed by pressing the button until the appropriate selection appears.

Page Return Button

The Page Return button allows the user to return to the last setup screen that was exited after selecting the Home button.

25

4.2.1 Three Button Panel

The printer may be placed in 3-button security mode which restricts the operator from changing any settings or printing test labels. An administrator can access the printer menu by pressing on the “Model ID” in the taskbar and entering the appropriate security password.

Once the password has been entered and accepted, the user will be allowed access to the full home screen.

To return the menu to the 3-button security mode, select the “Model ID” again.

4.2.2 Home

The home screen presents several options to the user.

Printer

Date / Time

Status

Operator Action

Area

Fault Information

Area

Model ID

Connected Devices and

Mode Indicators

Buttons

Printer Status

The printer status area displays the state of the printer. These states include the following:

•

Ready - The printer is idle and ready to accept internal or external commands.

•

Busy - Appears when printing or feeding paper.

•

Fault - The printer has paused due to a fault condition.

•

Warning - The printer has paused due to a warning indicator.

•

Cooling Down - The printer has paused while it is cooling down.

•

Waiting - The printer is blocked by the optional Applicator or Present Sensor.

•

Configuration - The printer is connected to the Configuration Utility.

•

Canceling - The printer is currently canceling a print job.

26

Operator Action Area

Information about the current printer action will be displayed in this area. For example, “Printing 1 of 3” might be displayed when printing the first of three labels for a print job.

Date / Time

The time and date may be toggled on by pressing the upper right corner of the display. After pressing the blank area, the current date and time will be displayed on the screen. Once the home button is pressed, a screen will appear asking the user if the date and time will be displayed. Select the green

Accept button to display the time or the red Reject button to cancel.

Fault Information Area

Warnings and faults will be displayed in this area. Once the fault has been corrected, the message will disappear.

Connected Devices

The symbol for devices connected to the USB host will be presented in this area.

Mode Indicators

The printer will display modes that have been activated. If options have been installed but not enabled, they will not appear in this area of the display.

Information Button

By selecting the information button from the task bar, the following information can be accessed. Select the Print button in the taskbar to print the information. Not all of the information listed below is available for every printer.

•

System Info

•

Settings Report

•

Network Report

•

Extended Status

•

Serial Report

•

GPIO Report

•

Fonts Report

Note:

Selecting the up or down arrow will display additional information.

27

4.3 Menu Functions

The following will be displayed upon selection of the System Info button:

•

Printer Model

•

Printhead Model

•

Firmware Version

•

FPGA Version

•

Boot Version

•

Board ID

•

RAM Size

•

Flash Size

•

Printer Key

•

Absolute Counter

•

Printhead Counter

•

Setup File

•

Paper

•

Ribbon

•

Detected Options

Report

The settings report provides information on the printer settings.

Media Settings

•

Paper Sensor Type

•

Ribbon Mode

•

Heat

•

Heat Balance

•

Rewinder Tension

•

Ribbon Low Diameter

•

Gap/Mark Offset

•

Gap/Mark Noise

28

Printer Settings

•

Cutter Mode

•

Cut by Count

•

Rewinder Mode

•

Present Sensor

•

Print Speed

•

Feed Speed

•

Reverse Speed

•

Present Distance

•

Paper Out Warning

•

Reprint on Error

•

Present Timeout

•

Pause Mode

Page Defaults Settings

•

Print Length

•

Print Width

•

Vertical Offset

•

Horizontal Offset

•

Orientation

•

Raster Mode

•

Font Name (Number)

•

Point Size

•

Pitch Size

•

Symbol Set

•

Print Truncation

•

Print on Gap/Mark

29

Auto Settings

•

Auto Option Detect

•

Auto Present Distance

•

Auto Tension

•

Auto Speed Adjust

Adjustment Settings

•

Present Distance Adjust

•

Cut Distance Adjust

•

Cutter Rotation Adjust

•

Vertical Adjust

•

Horizontal Adjust

•

Rewinder Tension Adjust

•

Darkness

•

Contrast

Calibration Settings

•

Paper Threshold

•

Gap/Mark Threshold (for non-continuous sensor type)

•

TOF Gain

30

The Network Report option provides information about the network on which the printer resides. The following information is available:

•

Ethernet IP

•

Ethernet Subnet Mask

•

Ethernet Gateway

•

Ethernet MAC

•

Ethernet DHCP

•

Wireless IP*

•

Wireless Subnet Mask*

•

Wireless Gateway*

•

Wireless SSID*

•

Wireless MAC*

•

Wireless DHCP*

•

Hostname

*Available only if the wireless option is installed.

The Extended Status option provides sensor information including:

•

Head Temperature

•

Head Voltage

•

Ribbon Level

•

Rewinder Level

•

TOF Sensor

•

Session Label Count

Extended Status is also available when printing by pressing the icon in the mode indicator area.

The serial report provides serial connectivity information including:

•

Baud Rate

•

Data Bits

•

Stop Bits

•

Parity

•

Flow Control

31

The GPIO Report provides the following information:

•

GPIO Mode

•

Slew Speed

•

Pulse Width

•

Signal 1 - I/O, Function, Type

•


•


•


•


•


•


•


The Fonts Report provides the font name and the font ID/typeface ID number. This includes both the resident and user downloaded or imported fonts.

Note:

The resident fonts are listed in the Appendix of this manual.

Note:

It is the user’s responsibility to obtain the appropriate licenses for downloaded or imported fonts.

Selecting the feed button will feed the media through the print mechanism one label at a time.

32

4.3.9 Menu Button

The Menu button provides the user with access to the system settings and also allows for the enabling of options. The Menu screen displays the following options:

•

Basic

•

User

•

Advanced

•

Tools

•

Language

•

Test

4.3.10 Basic Settings

Selecting the Basic button allows for access to the basic settings. These include the following:

•

Printer Mode

•

Media

•

Print Adjust

Printer Mode

The printer is available with several options which are enabled or disabled via the Printer screen. Three of the modes cannot happen concurrently so the highest priority mode will take precedence. The order is as follows:

1. Pause Mode (High)

2. Present Sensor Enable (Medium)

3. GPIO (Low)

a. Cutter Mode

The cutter supports the cutting of media into separate labels.

For printers with a print media cutter installed, select from the following Cutter Mode options:

•

Off

•

Cut By Label

•

Cut By Job

•

Cut By Count

Cut By Count enables the user to specify the number of labels printed prior to being cut. Select the Cut

By Count field and enter the number of labels to be printed.

33

b. Rewinder Mode

Rewinder Mode controls the operation of the powered internal label rewinder.

For printers with a print media rewinder installed, select from the following Rewinder Mode options:

•

Off

•

Clockwise

•

Counter Clockwise

c. Present Sensor

The Present Sensor option controls the on-demand dispensing of labels.

To enable or disable the installed Present Sensor option, select or deselect the corresponding checkbox.

d. GPIO Mode

The GPIO Mode enables or disables the applicator function from the printer. For printers with an applicator connected, select from the following settings:

•

Off

•

Custom

e. Pause Mode

The Pause Mode option allows the user to prompt for the next label.

To enable or disable the Pause Mode, select or deselect the corresponding checkbox.

Media

Selecting the media button allows the user to change the print media and ribbon settings. The printer may automatically set up certain parameters once the paper and ribbon types have been inputted either using the Media ID or manual entry.

a. Media

ID

The user can qualify various media and ribbon types and has assign an ID value to them. After pressing the Media ID button, ID values can be selected which will configure the printer to the optimum print settings.

1. Using the up and down arrows, select the appropriate Paper ID.

2. If applicable, tab to the Ribbon ID page and use the up and down arrows to highlight the appropriate value.

3. Select the Home button and select either the green Accept button or the Red reject button.

34

b. User Media

If media setup files have been stored internally or on a USB mass storage device connected to the USB host, the files can be selected from this interface.

Using the up and down buttons, highlight the file and then select the green check button.

Note:

The first tab displays files that have been saved internally. The second tab displays files from the mass storage device attached to the USB host. User files may be printed by selecting the print button in the taskbar.

Note:

Further details are available in the Advanced section of the menu. Please refer to the Advanced section of the manual for more information.

c. Select Type

For print media types that have not been qualified by the printer manufacturer, the Select Type option allows the user to manually enter the media and ribbon types. This will configure the printer to the approximate print settings.

The interface has three tabs:

•

Paper - Using the up and down arrows, highlight the appropriate paper to be used.

•

Ribbon - Using the up and down arrows, highlight the appropriate ribbon to be used.

•

Settings - Choose the appropriate settings for your media and ribbon types.

Note:

Fine adjustments to print settings may be required to improve print quality. The Select Type utility is designed to approximate the print settings.

Paper Sensor Type

Print media contains distinctive characteristics and those characteristics must be accounted for in the settings to ensure finding Top-of-Form.

Select from the following options:

35

Gap

Paper Sensor Type

Mark on Bottom

Notch

Continuous

Paper Sensor Side

Inside

Outside

Inside

Outside

Inside

Outside

Inside

Outside

Ribbon Mode

The Ribbon Mode option allows the user to enable and disable Ribbon Mode and notes the type of ribbon being used.

Ribbon Mode has three settings:

•

Coated In (CSI) - for thermal transfer printing

•

Coated Out (CSO) - for thermal transfer printing

•

None - for direct thermal printing

Print Adjust

The Print Adjust selection allows for the adjustments of both the darkness and the contrast of print quality as well as horizontal and vertical adjustments.

Selecting the plus or minus buttons respectively increases or decreases the values.

Changes to the values may also be made by selecting the field and entering the appropriate values using the numeric keypad. During printing the print adjust screen will be available via an icon in the mode indicator area of the front display. When paused the icon will be accessible via the home screen icon.

Note:

Settings that use the word “Adjust” should be considered fine adjustments and are not main settings.

a. Darkness

The darkness adjustment is set within the range of -20 to +20. To increase darkness, adjust the settings in a positive (+) direction.

1. Enter the appropriate value in the field.

36

2. Upon exiting the Print Adjust panel, either select the green Accept button or the red Reject button.

b. Contrast

The contrast adjustment is set within the range of -10 to +10. To increase contrast, adjust the settings in a positive (+) direction.


2. Upon exiting the Print Adjust panel, either select the green Accept button or the red Reject

Button.

c. Vertical Adjust

The vertical adjustment is set within the range of -100 to +100 dots. To move the image down, adjust the settings in a positive (+) direction.



d. Horizontal Adjust

The horizontal adjustment is set within the range of -100 to +100 dots. To move the image to the right, adjust the settings in a positive (+) direction.



The user button allows for the usage of custom labels and custom printer configurations that are saved internally or saved to a memory stick inserted in the USB host.

User Labels

Custom user labels that have been saved internally or in a mass storage device may be printed.

1. Select User Labels.

2. Select the file to be printed (internally or USB hosted).

3. Select the green Accept button.

4. Select the Print button to print the label.

Note:


37

User Setups

Printer configurations that have been saved internally or on a mass storage device attached to the USB host may be accessed and implemented from this utility.

1. Select User Setups.

2. Select the internally hosted user setup file.


Note:


4.3.12 Advanced Settings

The Advanced button provides access to the advanced settings of the printer. These settings include the following:

•

Page Defaults

•

Printer

•

Media

•

Comm (communications)

•

Adjustments

Page Defaults

The following page parameters can be adjusted:

Print Length

Settings

Print Width

Values

N/A

N/A

Ranges

.10 to 99.00 in.

Refer to the

Overview section to find your specific model

Default

4.00 in.

4.00 in.

Vertical Offset

Horizontal Offset

N/A

N/A

.00 to 10.00 in

.00 to 4.00 in

0.00 in

0.00 in

38

Orientation

Settings Values

Portrait

Landscape

Reverse Portrait

Reverse Landscape

Ranges Default

Portrait

Raster Mode

Default Font Number

Default Symbol Set

Default Point Size

Default Pitch Size

Print Truncation

Print on Gap

Transparent

Opaque

(Please see Appendix A for the appropriate values)

(Please see Appendix A for the appropriate values)

N/A

N/A

Enabled

Disabled

Enabled

Disabled

0 to 52

4.00 to 999.75

.44 to 99.99

Opaque

23 (Courier)

[0] PC-8

12.00

10.00

Enabled

Disabled

Note:

The default settings will be used if the print job does not directly specify the settings.

Note:

Most of these settings will affect the internal Quality Label from the Test menu.

Note:

Rotating oversized images with Print Truncation enabled may result in truncating the printout entirely.

Note:

Setting the raster mode to transparent will allow for texts, barcodes and images that support transparency to be copied onto the destination without the white regions generally associated with images. Setting the raster mode to opaque allows for texts, barcodes and images to be applied onto the destination with the white pixels from the source. Generally, this is only notices when text, barcodes or images are placed on top of each other.

Note:

Print on Gap when enabled in Continuous paper mode eliminates simulated gap between labels. In this mode, vertical adjustment can be used to control the skip space size for different TOF types.

Note:

Print Truncation takes precedence over Print on Gap.

39

Printer

The following settings may be adjusted:

•

Presentation

•

Auto

•

Speeds

•

Alarms

•

Options

•

Set Defaults

a. Presentation

The following settings can be adjusted.

Presentation Values

Pause Mode Enable

Disable

Present Time Out

Present Distance

Ranges

0 - 1000 s

0.00 - 4.00

Disable

Default

0 (never)

Auto

Note:

To manually change the Present Distance settings, select the Auto button to the left of the value field and follow the instructions to enter and save the changes.

b. Auto

The printer has several Auto settings that can be enabled or disabled.

Selection Values Default

Auto Option Detect

Auto Present Distance

Auto Tension

Auto Speed Adjust

Enable

Disable

Enable

Disable

Enable

Disable

Enable

Disable

Enable

Enable

Enable

Enable

40

c. Speeds


•

Print Speed

•

Feed Speed

•

Reverse Speed

Speed Settings Speed Range (IPS)

Print Speed

Feed Speed

Reverse Speed

2.0 - max speed; model dependent

(Increments of 0.5)

2.0 - max speed; model dependent (Increments of

0.5) or Auto

2.0 - max speed; model dependent (Increments of

0.5) or Auto

d. Alarms

The following alarm settings may be adjusted.

Adjustments Options Default

Paper Out Warning

Reprint on Error

True

False

True

False

True

True

41

e. Options


•

Cutter - Controls the cutting action of the media.

•

GPIO - Controls the application of labels.

•

Present Sensor - Controls the “on-demand” dispensing of labels.

•

Rewinder - Controls the operation of the powered internal label rewinder.

Cutter

The following settings may be adjusted for printers with the cutter option installed:

Adjustments Options Ranges Default

Cutter Mode Off

Cut By Count

Cut Distance Adjust

Cut Rotation Adjust

Off

Cut By Label

Cut By Job Cut

By Count

-100 to 100 dots

-10 to 10*

1

0

0

Note:

*A positive value rotates the blade further.

GPIO

The following settings may be adjusted for printers with the GPIO option installed:

Adjustments Values Ranges Default

GPIO Mode Off

Custom

Off

Slew Speed

Pulse Width

2 - 10 IPS

1 - 2000μs

8 IPS

1000μs

42

Adjustments

I/O Configuration

Sig 1/2

Input

Output

Sig 3/4 Input

Output

Sig 5/6 Input

Output

Sig 7/8 Input

Output

Select Signal

Values Ranges

Input

Input

Output

Output

Default

Sig 1 None

Start of Print

Reprint Slew

Pause

Sig 2 None

Start of Print

Reprint Slew

Pause

Sig 3 None

Start of Print

Reprint Slew

Pause

Sig 4 Start of Print

Reprint Slew

Pause

Start of Print

Reprint

Slew

Pause

43

Adjustments Values

Sig 5 End of Print

Data Ready

Media Low

Service

Sig 6 End of Print

Data Ready

Media Low

Service

Sig 7 End of Print

Data Ready

Media Low

Service

Signal Type

Sig 8 End of Print

Data Ready

Media Low

Service

Sig 1 Low High

Low Pulse

Hi Pulse

Sig 2 Low High

Low Pulse

Hi Pulse

Sig 3 Low High

Low Pulse

Hi Pulse

Sig 4 Low High

Low Pulse

Hi Pulse

Ranges Default

End of Print

Data Ready

Media Low

Service

Low

Low

Low

Low

44

Adjustments Values

Sig 5 Low High

Low Pulse

Hi Pulse

Sig 6 Low High

Low Pulse

Hi Pulse

Sig 7 Low High

Low Pulse

Hi Pulse

Sig 8 Low High

Low Pulse

Hi Pulse

Ranges

Low

Default

Low

Low

Low

Present Sensor

The following settings may be adjusted for printers with the present sensor option installed:

Present Sensor Settings Values Ranges Default

Present Sensor Enable

Disable

Disable

Present Distance Adjust -100 to 100 dots 0

Note:

For small labels, present distance must be set to 0 to avoid becoming stuck during backup.

Rewinder

The following settings may be adjusted for printers with the rewinder option installed.

Rewinder Settings Values Ranges Default

Rewinder Mode Off Off

Clockwise

Counter Clockwise

Rewinder Tension Adjust -10 to 10 0

45

f. Set Defaults

The factory default settings for the printer setup can be reset. To reset to the default settings, select

Set Defaults. Confirm your selection by selecting the green Accept button.

Note:

If the current custom settings have not been saved but will be needed again, be sure to save them with the User Files utility from the Tools menu before resetting to defaults.

Select Media to change the print media settings.

Media Settings Values

Paper Sensor Type Gap

Mark on Bottom

Notch

Continuous

Ranges

Gap

Default

Ribbon Mode Coated In Coated

Out

None

Heat

Heat Balance

Rewinder Tension

Ribbon Low Diameter

Gap/Mark Offset

Gap/Mark Noise

1 to 30

1 to 10

1 to 20

1.0 to 2.0 in.

-12 to 12

0 to 600

Note:

*These values may vary depending on the printer model.

Coated In

0

0

5*

8*

12*

1.5 in.

46

4.3.14 Communications

Select Communications to change the communications settings.

a. Ethernet

The following Ethernet communications settings may be adjusted:

Functions Values Actions

DHCP Enabled

Disabled

IP Address

Subnet Mask

Gateway

If DHCP is disabled, enter the appropriate value



Default

Enabled

0.0.0.0

0.0.0.0

0.0.0.0

Once the data has been entered, select the Home button and then select the green Accept button to save the changes which will require a printer reboot.

If necessary, the user may return to the default settings by selecting General > Reset Defaults >

Ethernet.

b. Wireless

The following wireless settings may be set for printers with the wireless option installed:

Functions Values Actions Default

Wireless Enable Enabled

Disabled

Enabled

SSID

Wireless DHCP Enabled

Disabled

Enter the appropriate SSID value 0.0.0.0

Enabled

IP Address

Subnet Mask

Enter the appropriate value


0.0.0.0

0.0.0.0

47

Functions

Gateway

Security

Values

None

WEP

WPA

WPA2

Actions


Default

0.0.0.0

None

Password

Show Password Enabled

Disabled


Disabled

To return to the default settings, select General > Reset Defaults > Wireless.

c. Serial

The following tabbed option settings may be adjusted for printers with the Serial Interface option installed:

•

Baud Rate - Sets the serial communications rate in bits per second

•

Data Bits - Sets the word length

•

Stop Bits - Sets the number of stop bits

•

Parity - Sets the word parity

•

Protocol

- Sets the serial communications handshaking mechanism, software, hardware or none.

Functions Values Ranges Default

Baud Rate 115200 BPS 9600

19200

38400

57600

115200

Databits 8

Stopbits

Parity

Protocol

7

8

1

2

None Even

Odd

None

Hardware

1

None

None

To return to the default settings, select General > Reset Defaults > Serial.

48

d. General

Select from the following to change the General communications settings:

Services

The following services may be enabled or disabled:

•

Enable Network Time Protocol

•

Enable Webpages

•

Enable SSH (SSH-2 is supported)

•

Enable SNMP

•

SNMP Trap IP

•

Enable LPD

To print using the LPD service, connect from a host using the LPR port and the queue name “lp”.

Services Default

Enable Network Time Protocol

Enable Webpages

Enable SSH

Enable SNMP

SNMP Trap IP

Enable LPD

Disabled

Enabled

Enabled

Disabled

127.0.0.1

Enabled

Webpages provide a printer configuration interface for the user. Users can view the printer status, set printer parameters, print test labels and perform simple actions like printer calibration and setting defaults.

To access the printer Webpages from a computer where the printer has been installed, type the printer’s IP address into the Web browser URL field.

Note:

The printer must be connected to the Ethernet.

To find the IP address, select Info > Network Report and record the value for Ethernet IP.

Note:

The following Web browsers are supported:

•

Internet Explorer (version 8 and higher)

•

Firefox (version 13 and higher)

•

Google Chrome (version 23 and higher)

49

Host Settings

Select from the following to change the Host Settings.

Function Range

Host Timeout

Port Number

Host Name

1 to 300 seconds

0 -65535

Any String

Hex Transfer True/False

Default

1

9100

Printer model number followed by the last 6 digits of the MAC address. Ex: p1115_208CB7

False

Reset Defaults

The Reset Defaults function allows the user to reset the communications to the default settings.

To reset the communication settings to the factory default settings, select one of the options and select the green Accept button to make the change.

•

Ethernet

•

Wireless

•

Serial

Adjustments

Adjustments are considered fine adjustments and should not be considered main settings. Select from the following settings to change the values:

Adjustment Settings Ranges Default

Darkness

Contrast

Vertical Adjust

Horizontal Adjust

Rewinder Tension Adjust

Present Distance Adjust

Cut Distance Adjust

-20 to 20

-10 to 10

-100 to 100

-100 to 100

-10 to 10

-100 to 100

-100 to 100

0

0

0

0

0

0

0

Note:

Narrow labels may slip during backup if the head pressure is set too high.

50

4.3.15 Tools

Select from the following options to adjust the appropriate settings:

•

Calibrate

•

Security

•

Maintenance

•

User Files

•

Date/Time

Calibrate

The Calibrate settings include:

•

Calibrate Sensors

•

Calibrate Paper

•

Calibrate Manually

•

Calibrate Display

a.

Calibrate Sensors

Select Calibrate Sensors to automatically calibrate the printer without print media. Calibration includes changes to the following settings:

•

Head Pressure (not applicable for the p1115)

•

Auto Load Sensor

•

Top-of-Form Sensor

Note:

The print media must be removed and the printhead mechanism must be unlatched for the

Calibrate Sensors to properly calibrate the printer.

b.

Calibrate Paper

When selecting Calibrate Paper, the paper is scanned to determine the top-of-form media and top-ofform gap settings.

Upon selection, the printer will move the paper forward and backward over the gap or mark. It may be helpful to place the identifying mark or notch just behind the TOF sensor so that the sensor will go over the mark as the media progresses through the printer.

Calibrate Paper is intended to sample paper with the default size of 4” x 4”. If a 4” x 6” label is used for calibration and the TOF sensor is placed just after the identifying mark or notch, it may not calibrate properly because it is designed to move the paper only 4”.

Note:

Print media must be properly installed in the printer for the Calibrate Paper function.

Note:

Manually selecting Calibrate Paper is not necessary if Auto Calibration is enabled. However, it may help in calibrating more difficult media.

51

c.

Calibrate Manually

Intended for advanced users, the calibrate manually section allows the user to manually adjust the topof-form sensor for specialized media. The TOF ADC Reading field displays the current top-of-form sensor reading for the currently selected paper type and sensor side.

The values for gain, paper threshold and gap/mark threshold are shown for the currently selected paper type and sensor side as well. These values are typically set when auto calibration is performed using the

Calibrate Paper utility.

The capture feature allows the user to lift the printhead, and using the LED as a guide place the paper under the sensor and capture the value. Then, moving the gap (media backing) or mark under the sensor, the value can be captured.

Note:

Performing Calibrate Paper will overwrite the threshold values.

Select Calibrate Manually to change the following settings:

•

Top-of-Form Gain

•

Paper Threshold

•

Gap/Mark Threshold

Adjustment Settings Ranges

TOF Gain

Paper Threshold

Gap/Mark Threshold

1 to 31

0 to 255

0 to 255

d.

Calibrate Display

Select Calibrate Display and then select either the green Accept button to continue or the red Reject button. Upon selecting to continue, follow the on-screen directions to properly calibrate the touchscreen display.

If the touchscreen display becomes unusable, the printer can be calibrated during power- up as well. To calibrate during power-up, perform the following procedure beginning with the printer powered off.

1. Press and hold the Reset button on the back of the printer.

2. Toggle the power switch to power-on the printer.

3. Continue to hold the Reset button for ten (10) seconds.

4. Follow the on-screen instructions to calibrate the display.

Note:

Allow a few minutes for power-up to complete.

52

Security

The security settings may be adjusted. These adjustments include changing the password as well as changing the security level.

To change the password, perform the following steps:

1. Select Change Password.

2. Enter the old password using the on-screen keyboard.

3. Select the green Accept button to accept the entry or the red Cancel button to reject the entry.

4. Enter the new password and select either the green Accept button or the red Cancel button.

5. Re-enter the new password and select either the green Accept button or the red cancel button.

To change the security level, choose from the following options:

Functions Options

Security Level Off Secure

Secure All

3 Button Display

Security Descriptions

•

Secure - When the “Secure” option is selected, changes to the advanced settings and user tools will require a password.

•

Secure All - When the “Secure All” option is selected, changes to any settings will require a password.

•

3 Button Display - When this option is selected, the three button display will be enabled on the main panel. A password will be needed to access the menu again.

Note:

The factory default password is the number “0.”

Note:

By default, security should be disabled.

53

Remove Security

To remove security, select the lock icon to the right of the Change Password utility. Type your password and then select the green Accept button. To confirm, select the green Accept button.

Maintenace

To adjust the following Maintenance settings, select the Maintenance button. The maintenance settings include:

•

Cleaning

•

Upgrade

•

Odometers

a.

Cleaning

Cleaning should be routinely performed. The maintenance alarm is set by the user in thousands of inches.

Enter the desired maintenance reminder interval. Once a fault appears directing the user to clean the printhead, insert a factory approved cleaning card under the printhead and select Clean Now.

The Elapsed field displays the number of inches, in thousands, since the last cleaning.

Maintenance Settings

Maintenance

Clean Now

Ranges

0k to 1000k in.

Actions

Select Clean Now

Default

0 (never)

b.

Upgrade

The Upgrade function allows the user to upgrade the printer software. Insert a mass storage device into the USB host with the appropriate file to be uploaded and then select Upgrade.

Do not turn off the printer during the process. Once the printer has been updated, it will reboot.

When the printer is back online, be sure to power-cycle the printer once more by turning it off and then back on.

Note:

Save all user files, labels and setups to a mass storage device connected to the USB host prior to updating your printer. Files that are not saved may be lost during the upgrade process.

Note:

Upgrades may also be performed using the Configuration Utility.

54

c.

Counters

The following Counter readings are viewed:

•

Absolute

•

Printhead

•

User

Note:

The printhead odometer will not display in this area. To reset the user odometer, select the Reset

User button.

User Files

The User Files utility allows the user to access files that are saved internally or saved to a mass storage device.

a. Labels

Labels can be saved either internally or to a mass storage device. These labels can also be printed from this utility. Labels stored on a mass storage device must be placed in a directory called user_labels at the root (top) level of the storage device (e.g.

E:\user_labels).

Note:

Label names cannot contain a space character.

Print

The user can print label files that have been saved internally or saved to a mass storage device attached to the USB host.

1. Select Print.

2. Using the scroll arrows, highlight the file to be printed.

Note:

The first tab displayed in the interface reveals the files that have been saved internally. Tab 2 displays the available files from the attached mass storage device.


4. Select the printer icon in the taskbar.

55

R

Organize

User labels may be copied from a mass storage device to the internal memory or from the internal memory to a mass storage device. They may also be deleted or renamed from this utility.

Copy

1. Select Organize.

2. Using the scroll arrows, highlight the appropriate file.

3. Select the green Accept button to continue.

4. Select Copy.

5. Select the green accept button to copy the files between internal storage and the USB mass storage device.

Delete

1. Select Organize.



4. Select Delete.

Rename

1. Select Organize.



4. Select Rename.

5. Confirm your selection by selecting the green Accept button.

6. Using the alpha-numeric keypad, enter a new name for the selected file.


b. Media

The Media utility allows the user to copy, delete and rename media configuration files. It also provides access to setup files stored internally or on a mass storage device connected to the USB host. The user can also save the current media configuration setup. Media configuration files that are stored on a mass storage device must be placed in a directory called user_media at the root (top) level of the storage device (e.g.

E:\user_media).

Note:

Media names cannot contain a space character.

56

The settings include the following:

•

Media ID

•

Ribbon ID

•

Paper Sensor Type

•

Ribbon Mode

•

Heat

•

Heat Balance

•

Rewinder Tension

•

Auto Tension

•

Print Speed

R

Organize

To copy, delete or rename a file to or from a mass storage device connected to the USB host, perform the following steps:

Copy

1.

Select Organ ize.

2. Using the scroll arrows, highlight the appropriate media configuration file.


4. Select Copy.

5. Select the green Accept button to confirm.

Delete

1. Select Organize.



4. Select Delete.


57

Rename

1. Select Organize.



4. Select Rename.

5. Using the alpha-numeric keypad, enter a new name for the selected file.


Load

The Load utility allows the user to change the media configuration settings to a setup that was previously saved internally or to a mass storage device.

1. Select Load.

2. Using the scroll arrows, highlight the appropriate media setup file.



Save Media Settings

The Media Setup utility allows the user to save the current media configuration settings internally.

1. Select Media Setup.


3. Using the alpha-numeric keypad, type a name for the setup file.


Save Media IDs

The Media Setup utility allows the user to save current media ID settings internally.

1. Select Media ID.

2. Using the alpha-numeric keypad, type the desired Paper ID.

3. Using the alpha-numeric keypad, type the desired Ribbon ID.


Note:

Media ID files use and equal (=) sign to separate between paperID and ribbonID.

c. Setups

The User Setup utility allows for the user to copy, delete and rename printer settings. The user can also save the current setup and load a saved setup. User setup files stored on a mass storage device must be placed in a directory called user_configs at the root (top) level of the storage device (e.g.

E:\user_configs).

These settings include the ones listed in the Setting Report from the Info menu and exclude adjustments and calibration settings.

Note:

User Setups names cannot contain a space character. User Setup files will not save adjustment (fine adjustment) values. If transferred to another printer, these values will have to manually set.

58

R

Organize

To copy, delete or rename a printer configuration setup file to or from a mass storage device connected to the USB host, perform the following steps:

Copy

1. Select Organize.

2. Using the scroll arrows, highlight the appropriate user setup file.


4. Select Copy.


Delete

1. Select Organize.



4. Select Delete.


Rename

1.Select Organize.



4. Select Rename.

5. To confirm, select the green Accept button.

6. Using the alpha-numeric keypad, type a name in the entry field.


59

Load

The Load utility allows the printer settings to be changed to a previously saved setup.

1. Select Load.




Save

The Save utility allows the user to save the current printer settings internally.

1. Select Save Setup.

2. Using the alpha-numeric keypad, enter a name for the setup to be saved.



d. Languages

The Languages utility allows the user to load additional language files to the printer. Translation files can be created using QTLinguist. The language files created in “qm” format can be imported from the

“user_languages” directory at the root (top) level of the mass storage device.

Organize

To copy, delete or rename a printer language file to or from a mass storage device connected to the

USB host, perform the following steps:

Copy

1. Select Organize.

2. Using the scroll arrows, highlight the appropriate user language file.


4. Select Copy.


Delete

1. Select Organize.



5. Select the green Accept button to confirm

60

R

Rename

1. Select Organize.






Select

The Select Languages utility allows the user to enable a different language that is installed in the printer.

1.

“Select” languages.

2. Using the scroll arrows, highlight the desired language file.



e. Wallpaper

The wallpaper utility enables the user to change the main screen background to another image. The image must be a 72dpi JPEG and must be 320 pixels wide and 240 pixels high.

Note:

Some colors may cause the buttons to blend into the menu and reduce their contrast.

Note:

User images can contain graphic files such as wallpapers (.jpg format) or printer logos and imported from the “user_images” directory at the root (top) level of the mass storage device.

Organize

To copy, delete or rename a printer wallpaper file to or from a mass storage device connected to the

USB host, perform the following steps:

61

R

Copy

1. Select Organize.

2. Using the scroll arrows, highlight the appropriate user wallpaper file.


4. Select Copy.


Delete

1. Select Organize.



4. Select Delete.


Rename

N

1. Select Organize.



4. Select Rename.




Select

The Select Wallpaper utility allows the user to change the wallpaper background that has been previously installed in the printer.

1.

Select “Select” wallpaper.

2. Using the scroll arrows, highlight the desired wallpaper file.



f. Fonts

The Fonts utility enables the user to change the fonts being used in the printer.

Note:

It is the user’s responsibility to obtain the appropriate licenses for downloaded or imported fonts.

Note:

Typeface ID is shown in the file name after the font name and is separated by an equal (=) sign.

Note:

The Font Report shows the Font ID/Typeface ID in parentheses after the font name.

Note:

User fonts can contain true type font files (ttf format) and imported from the “user_fonts” directory at the root (top) level of the mass storage device. The desired font ID must be entered from the organize menu.

62

Organize

To copy, delete or rename a font to or from a mass storage device connected to the USB host, perform the following steps:

Copy

This function allows for the importing and exporting of fonts from and to a USB mass storage device.

When copying the font from the USB host to internal memory, the operator will be prompted to enter the desired Typeface ID by which the font is selected in label format. Internal Font IDs are assigned automatically.

1. Select Organize.

2. Using the scroll arrows, highlight the appropriate user font file.


4. Select Copy.


Delete

1. Select Organize.



4. Select Delete.

R

N


Rename

1. Select Organize.



4. Select Rename.




63

Select

The Select Font utility allows the user to change the font that is installed in the printer.

1.

Select “Select” font.

2. Using the scroll arrows, highlight the desired font file.



Date/Time

To set the date and time, select the Date/Time button from the Tools menu.

If the message “Network Time Protocol Enabled!” appears, select the green Accept button.

To adjust the settings, select the following buttons and input the appropriate information.

•

Month

•

Day

•

Year

•

Hour

•

Minutes

•

AM/PM

Note:

Upon exit, the user can enable the displaying of the date and time on the main screen.

4.3.16 Language

Select from the localization settings and display units.

Language Files

•

English

•

Other Loaded Languages

Display Units

•

Imperial

•

Metric

64

Display Font

•

Standard

•

CJKT (necessary for Asian languages)

Once the unit has been chosen, select the green Accept button to continue and then select the next green Accept button to confirm.

4.3.17 Test

The following options are available from the Test menu:

•

Test labels

•

Diagnostics

•

Test Options

•

Test Applicator

Test Labels

The Test Labels feature allows the user to select and print test labels.

1. Select the appropriate test label from the menu using the up and down arrows:

Note:

You may also select the label name to move to the next one in the list.

2. Select the number of labels to be printed using the Select Count option.

3. Select the printer icon in the taskbar to print the test label.

Selections Values Ranges Default

Select Test Label Quality Label 10%

Block Pattern

20% Block Pattern

Quality Label

Select Count 1 to 9999 1

Select the printer icon in the taskbar to begin printing the test label(s) entered into the Select Count field.

Diagnostics

To enter the Diagnostics panel, select the Diagnostics button from the Test menu.

a. Sensor Readings

The Sensor Readings function allows the user to view the values of various printer sensors. The Sensor

Readings menu has four (4) tabs that can be navigated by selecting the next and previous buttons in the taskbar.

65

b. General

Select General to enable or disable the appropriate settings:

•

Page Format Shading - Used for diagnosing label format issues, enabling this options puts a shade over white areas of the image on a label.

Test Options

The Test Options function of the Diagnostics menu allows the user to test the options currently installed on the printer. Select Test Options and navigate through the tabbed interface to select the option to be tested. The tabs are navigated using the next and previous arrows in the taskbar.

Test Options Values Ranges Default

Cycle Cutter

Test Present Sensor

Test Rewinder

Test Ribbon Assembly

1 to 999

N/A

N/A

N/A

1

Once the selections have been made, select the Start button to begin the test.

Test GPIO

The Test GPIO function allows the user to test a connected applicator.

Selections Values Ranges

Enable Wrap Around Enabled

Disabled

Pulse Width

I/O Configuration

Sig 1/2

1 to 2000

Sig 3/4

Input

Output

Input

Output

Default

Disabled

1000

Input

Input

66

Selections

Sig 5/6

Sig 7/8

Select Test

Input

Output

Input

Output

Write Mode

Read Mode

Pulse Mode


Write Mode

Enter the appropriate settings and select the green Start button.

Write Mode Values Ranges

Sig 1

Sig 2

Sig 3

Sig 4

Sig 5

Sig 6

Sig 7

Sig 8

0

1

0

1

0

1

0

1

N/A

N/A

N/A

N/A

Read Mode


Read Mode Values Ranges

Sig 1

Sig 2 0

1

0

1

67

Output

Default

Output

Write Mode

1

1

1

1

1

1

Default

1

1

Default

Sig 3

Read Mode

Sig 4

Sig 5

Sig 6

Sig 7

Sig 8

0

1

0

1

N/A

N/A

N/A

N/A


1

1

Default

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Pulse Mode


Read Mode Values Ranges

Sig 1

Sig 2

Sig 3

Sig 4

Sig 5

N/A

N/A

N/A

N/A

0

Sig 6

Sig 7

1

0

1

0

Sig 8

1

0

1

1

1

1

1

Default

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70

5

Operating, Adjusting and

Maintaining the Printer

5.1 Printhead Assembly Adjustments

Printhead Assembly Adjustments permit the mechanical compensation sometimes needed to maintain print quality across the wide range of media types and sizes. The applicability and adjustment methods for the printhead are described below.

5.1.1 Leveling Adjustment

Whenever using narrow media (sizes that are less than the width of the printhead), adjust the Leveling Cam for even pressure distribution.



If changing media sizes, readjust the Leveling Cam.

71

Adjust the Printhead Leveling Cam as follows:

A. With media loaded, download your label format (or use a Test Label format) then begin printing a small batch of labels.

B. While observing the printed output, rotate the Leveling Cam counter-clockwise until the image fades across the label, as shown in Example 1 (below).

C. While observing the printed output, rotate the Leveling Cam clockwise until the image is complete, with even contrast, as shown in Example 2 (below).





Example 1 – Too much adjustment Example 2 – Correct adjustment

Under-adjustment of the Leveling Cam can cause problems that include ribbon wrinkling, label tracking, and excessive platen and printhead wear.

72

5.1.2 Printhead Pressure Adjustment

Printhead Pressure Adjustment should only be performed after attempting to improve print quality through the use of other print quality controls.

A. With media loaded, download your label format (or use a Test Label format) then begin printing a small batch of labels.

B. While observing the printed output, turn each Pressure Adjustment Screw (use a small coin or screwdriver) by the same amount until the image is complete, with even contrast:

• Counterclockwise (+) to increase applied pressure, or;

• Clockwise (-) to decrease applied pressure.



Ensure that each arrow points in the same direction.

73

5.2 Maintenance

This section details the recommended maintenance supplies, schedules, and methods.

Supplies

These items will help to safely and effectively clean the printer:

• Isopropyl alcohol • Soapy water/mild detergent

• Cotton swabs

•

Clean, lint-free cloth

• Lens tissue

• Compressed air

•

Printhead Cleaning Cards or Printhead Cleaning Film

• Vacuum Cleaner

• Soft-bristle brush

Schedule

The following table details the recommended cleaning schedules:

Recommended Cleaning Schedule*

Component / Area Cleaning Interval** Supplies / Method

Exterior Surfaces

Fan Filter

As needed, based on a weekly visual inspection.


Mild detergent applied with a dampened cloth; see Section 5.2.7.

Vacuum; see Section

5.2.2.

Compressed air or a soft brush; see Section 5.2.3.

Media Sensing

Components

Platen and Assist

Rollers


After each roll of media or ribbon; sooner if needed.

Compressed air, soft brush, lens tissue and / or isopropyl alcohol; see

Section 5.2.4.

Cotton swab or a cloth dampened with isopropyl alcohol; see Section

5.2.5.

Printhead

Varies according to the media type:

• Thermal transfer media – after each roll of ribbon.

• Direct thermal media – after each roll of media, or as needed.

Isopropyl alcohol, and if necessary Cleaning Cards or Cleaning Film; see

Section 5.2.1.

Ribbon Path

Components

(equipped models only)


Cotton swab or a cloth dampened with isopropyl alcohol; see Section

5.2.6.

*For optional equipment, refer to the documentation that accompanied the item(s).

**Whichever interval comes first.

74

5.2.1 Cleaning the Printhead

Never use a sharp, hard or abrasive object on the printhead.

If print quality declines (symptoms can include unreadable bar codes or streaks through text and graphics), the typical cause is debris buildup on the printhead which, left unattended, can lead to premature dot failure. Depending upon the supplies and printing parameters used, different cleaning methods are recommended.



Streaks can indicate a dirty or faulty printhead.

Proper cleaning is critical. To maintain peak performance of the printer, Datamax-O’Neil offers a complete line of cleaning products including pens, cards, films and swabs. Visit our website at http://www.datamax-oneil.com

to learn more.

Certified Datamax-O’Neil – The worry free choice

for optimal printer performance.

Cotton Swab Procedure

(for users of direct thermal media, or thermal transfer media with wax ribbon):

Turn OFF the Power Switch and unplug the printer. Raise the cover, then raise the

Printhead Assembly and wait briefly for the printhead to cool.

B. Remove media and ribbon. Using a Cotton Swab moistened (not soaked) with isopropyl alcohol, thoroughly clean the printhead.

75

C. Allow the printhead to dry. Reinstall media (and ribbon, if needed). Plug in the printer and turn ON the Power Switch. Run a few sample labels and examine them. If streaking is still present, use Cleaning Card Procedure, below; otherwise, this completes cleaning.

Cleaning Card Procedure

(for users of direct thermal media, or thermal transfer media

with wax/resin ribbon combinations; also for unsuccessful Cotton Swab cleaning attempts):

A. Raise the cover, then raise the Printhead Assembly and wait briefly for the

printhead to cool.

B. Remove media and ribbon then place a Cleaning Card under the printhead. (Part number 70-2013-01 for 4-inch cards; and, 70-2014-01 for 6-inch cards)

C. Close and lock the Printhead Latch and disengage the Leveling Cam.

D. Close the cover then navigate to Menu>Tools>Maintenance>Cleaning. Then select

“Clean Now”.

E. After the cleaning card has been run through the printer, reinstall media (and ribbon, if needed). Plug in and turn ON the printer. Run a few sample labels and examine them. If streaking is still present, use the Cleaning Film Procedure, below; otherwise, this completes cleaning.

Cleaning Film Procedure

(for users of thermal transfer media and resin ribbon, when printing with a Heat Value of 22 or higher, or when other methods prove unsuccessful):

A. Raise the cover, then raise the Printhead Assembly and wait briefly for the

printhead to cool.

B. Remove media and ribbon then place a sheet of Cleaning Film under the printhead.

(Part number 70-2087-01 for 4-inch film; 70-2087-02 for 6-inch film; and, 70-2087-

03 for 8-inch film)

C. Close and lock the Printhead Latch and disengage the Leveling Cam.

D. Close the cover then navigate to Menu>Tools>Maintenance>Cleaning. Then select

“Clean Now”.

E. After the cleaning film has been run through the printer, turn OFF the Power Switch and unplug the printer. Open the cover then raise the Printhead Assembly and wait

briefly for the printhead to cool. Using a cotton swab moistened (not soaked) with isopropyl alcohol, clean the printhead then allow it to dry.

F. Reinstall media (and ribbon, if needed). Plug in and turn ON the printer. Run a few sample labels and examine them. If streaking is still present the printhead may need to be replaced; see Section 5.3.

76

5.2.2 Cleaning the Fan Filter

On equipped models, a Fan Filter keeps dust and debris from entering the printer. To assure continued airflow through the printer, clean the Fan Filter as follows:

A. Turn OFF the Power Switch and unplug the power cord from the AC Receptacle.

B. Using a vacuum, clean the Fan Filter.

5.2.3 Cleaning the Interior Compartment

Inside the printer, paper dust from the media can accumulate to produce small voids in the print. To assure continued void free printing, clean the Interior Compartment as follows:


B. Raise the Cover then remove media and ribbon.

C. Remove all media and ribbon.

D. Using compressed air (or a soft brush), clean all debris from Interior Compartment.

77

5.2.4 Cleaning the Media Sensing Components

Paper dust and adhesive from the media can accumulate on the sensing components and produce TOF problems. To avoid problems, clean the Media Sensor and Light Bar as follows:


B. Unlock the Printhead Latch, raise the Printhead Assembly, and remove media.

C. Using compressed air, clean all debris from the Media Sensor and the Light Bar. (In cases of extreme buildup, a Cotton Swab or lens tissue dampened with isopropyl alcohol can be used.)

5.2.5 Cleaning the Platen and Assist Rollers

Rollers contaminated with grit, label adhesive, or ink can lead to a decline in print quality and, in extreme cases, cause labels to adhere and wrap the roller. Clean the Platen and

Assist Rollers as follows:

78


B. Raise the Cover then remove the Door and tearbar. Unlock the Printhead Latch and raise the Printhead Assembly.

C. Remove media and ribbon.

D. Using a Cotton Swab (or lint-free cloth) dampened with isopropyl alcohol, wipe the

Platen and the Assist Roller clean. Manually rotate the rollers as necessary, wiping, rotating, and repeating until the surfaces of each are clean.

the

(Thermal Transfer equipped)

Smooth ribbon flow can become impeded if the components are dirty. Clean them as follows:

A. Turn OFF the Power Switch and unplug the power cord from the AC Receptacle. Raise the Cover then remove media and ribbon.

B. Using a Cotton Swab dampened with alcohol, wipe the Ribbon Idlers clean.

79

C. Using a Cotton Swab dampened with alcohol, wipe the Ribbon Shield clean.

D. Reload media and ribbon then close the Cover.

80

5.2.7 Cleaning the Exterior Surfaces

When soiled, the exterior surfaces of the printer should be cleaned using a general-purpose cleanser. Never use abrasive cleansers or solvents, and never pour a cleanser directly onto the printer.


B. Using a soft cloth (or sponge) dampened with a non-abrasive cleanser, wipe the exterior surfaces clean.

C. Allow the surfaces to dry before reconnecting power.

81

5.3 Replacing the Printhead

If the printhead needs to be replaced, follow the procedure below:

•

Only use a Datamax-O’Neil IntelliSEAQ™ printhead.

• Printheads are fragile; handle with extreme care and never use sharp objects on the surface.

• If you have questions, contact a qualified technician or Datamax-O’Neil

Technical Support before proceeding.

A. Turn OFF the Power Switch then touch a bare metal printer surface (e.g., the frame) to discharge any static electricity present on your body.

B. Unplug the printer and open the access cover. If ribbon is installed, remove it.

C. Lower the Printhead Assembly and loosen the Printhead Mounting Screw. (If using an

H-8308X model, loosen both mounting screws.)

D. Carefully raise the Printhead Assembly. Grasp the printhead then disconnect the two cables and remove the printhead.

E. Position a new printhead under the Printhead Assembly and connect the previously removed cables.

After ensuring that the printhead cables are not pinched, place the printhead onto the locating pins under the Printhead Assembly and secure it by tightening the

Printhead Mounting Screw(s). [Do not over-tighten the screw(s)].

82

G. Using a Cotton Swab moistened (not soaked) with isopropyl alcohol, clean the printhead then allow it to dry.

H. If removed, reinstall ribbon. Lower and lock the Printhead Assembly. Plug in the printer and turn ON the Power Switch.

83

84

6

Troubleshooting

6.1 Problem Resolution

The following chart provides basic troubleshooting steps for diagnosing problems with the printer. If the symptoms remain after troubleshooting, contact your technical support representative.

Warning: Do not open the right side panel that covers the internal electronic components.

Due to the high voltage and the sensitivity of the components, opening the panel can lead to injury and may void the manufacturer’s warranty.

Symptom Causes Solutions



Redesign the label using another method

Print media settings may not match the installed media and ribbon.

 Use a different communications channel.

System Error

Out of Ribbon

Out of Paper

Cutter Jammed

Rewinder Full

Printhead Unlatched

 Contact your Technical Support representative.

The ribbon diameter may be too low to continue printing.

A fault may have occurred with the ribbon controller hardware or software.

The printer may be out of media.

The media guides may not be adjusted correctly.

The media is too transparent to be detected.

The cutter may have a jam.

 Install a new ribbon

 Ensure the latest software has been installed.

 Install a new media roll.

 Correct the media guide settings.

 Perform Sensors.”



Perform Sensors.”

 Remove the jam from the cutter.

 Test the cutter.

 Clean the Cutter Home sensor.

Cutter Home sensor may be dirty.

Cutter hardware has failed.


 Ensure the cutter is properly installed.


 Remove the media from the rewinder.

The rewinder may be full.

The rewinder may be obstructed and turning slowly.

 Test the rewinder function.

 Check for obstructions that hinder the rewinder from turning.

The printhead may be unlatched.

The printhead latch sensor may be faulty.

 Test the rewinder function.

 Close and latch the printhead mechanism.

 Contact your technical support representative.

85

Symptom

Printhead Hot

FPGA Hardware

NV RAM Hardware

Causes

The printhead too hot or is faulty.

There may be a poor cable connection.

The main controller board may be faulty.


Adhesive, dirt or remnants of a label may be covering the sensor.

Solutions

 Allow to cool or contact your technical support representative.


 Ensure the latest software update has been performed.




Clean the debris from the sensor.

 Perform “Calibrate Sensors” calibration.



PAPER Sensor Blocked

Paper Calibration

No Top-of-Form Found

GPIO Hardware

Present Sensor

Hardware


The Top-of-Form sensor failed the

“Calibrate Sensors” calibration due to a faulty sensor.

The wrong Top-of-Form sensor side may have been selected and not able to read media characteristics.

The characteristics of the media may not be sensed by the printer. (Ex. gap, notch, mark)

The gap or mark was not found.

The label image size exceeded the maximum of 99 inches.

There may be dirt or debris obstructing the

Top-of-Form sensor.

There may be a poor connection to the

GPIO logic board.

The GPIO logic board may be faulty.

There may be a poor connection.

The Present Sensor module may be faulty.

The Ribbon Version may need to be upgraded.

There may be a poor connection.

The Ribbon Controller module may be faulty.

 Ensure the Top-of-Form has been set correctly.

 Set the paper mode to continuous.

 Install different media.

 Ensure the Top-of-Form has been set correctly.

 Install different media.

 Check the print mechanism for a paper jam.

 Calibrate the printer for the media being used.



Clean the debris from the sensors.

 Perform “Calibrate Sensors” calibration.



 Perform the Present Sensor test.

 Perform the Present Sensor test.

 Ensure the latest software has been installed.



86

6.2 Troubleshooting Print Quality

Tools



Datamax-O’Neil approved media



Datamax-O’Neil approved matching ribbon (for printers with the thermal transfer option)



3mm hex head wrench



1.5mm hex head wrench



Magnifying lens



Barcode verifier and grading system



Printhead cleaning card



Printhead cleaning pen

Preliminary Instructions

1. Ensure the latest software has been loaded.

2. Load the media and ribbon according to the instructions in the Setup section.

Note:

Verify that the ribbon is tightly wound on the supply roll with no wrinkles.

Note:

Verify that the paper is properly exiting the printer.

3. Specify the appropriate media and ribbon in the menu.

4. Print a Quality Label from the Test menu.

5. Examine the print quality.

Note:

Some imperfections can be caused by a contaminated printhead. Clean the printhead and reprint the label.

Symptom Possible Solutions

Verify the proper media and ribbon are being used.

No Print or Poor Print Quality

Verify the printhead connections are fully seated.

Adjust the ribbon cam and ribbon shield to add tension to the light print side.

Light Print on One Side

Verify the printhead connections are fully seated. Replace the printhead.

Contact your technical support representative.

Clean the printhead and platen roller with factory-approved cleaning supplies.

Print Quality Defect

Verify there are no ribbon folds or wrinkles under the printhead.

Print Quality gets worse over time

Replace the printhead if there is a missing dot.

Printhead is at the end of life and should be replaced.

Contact your technical support representative.

87

Symptom

Diminished print quality on the Quality

Label

Possible Solutions

Incomplete horizontal lines requires an increase in the sharpness setting and/or more tension applied to the lighter print side of the ribbon shield.

For higher-grade barcodes, lighten the print by reducing the darkness setting.

For white specks inside dark boxes, increase the darkness setting and clean the printhead and platen roller.

If the small font is not readable, increase the darkness setting.

When dithering increments are not equal, adjust the darkness setting.

Ladder barcode quality is diminished

If graphics are not displayed properly, adjust the sharpness setting.

Examine the media adjustment levers and ensure there is a

.8mm to 1.5mm gap between the levers and the media.

Turn off print truncation.

Image size is out of the print area (off the side or top or truncated from the next label

Ensure the image width is the same as the print width.

6.3. Error and Warning Messages

The printer displays messages when the possibility of a problem or an actual fault occurs.

Depending upon the displayed message, find the possible action or solution in the tables below.

Error Messages

The following messages may be displayed:

Errors

SYSTEM ERROR

OUT OF RIBBON

OUT OF PAPER

CUTTER JAMMED

REWINDER FULL

PRINTHEAD UNLATCHED

PRINTHEAD HOT

FPGA HARDWARE

NV RAM HARDWARE

PAPER SENSOR BLOCKED

PAPER CALIBRATION

NO TOP OF FORM FOUND

RIBBON HARDWARE

PRESENT SENSOR

GPIO HARDWARE

MOTOR HOT

Description

Illegal label format or communications error

Out of ribbon

Out of paper

Cutter is jammed

Rewinder is full

Printhead is unlatched

Printhead is critically hot

Analog to digital converter hardware fault

Non-volatile memory hardware fault

Top-of-form sensor blocked or hardware fault

Could not calibrate media

Could not find a gap or mark

Ribbon controller hardware fault

Present Sensor hardware fault

GPIO hardware fault

Motor is critically hot

Note:

System errors are not caused by media mismatches but can be caused by a poor label format.

88

Warning Messages

The following messages may be displayed:

Warnings

RIBBON LOW

MAINTENANCE REMINDER

POWER SUPPLY HARDWARE

POWER SUPPLY LOW

UNRECOGNIZED PRINTHEAD

PRINTHEAD COOLING

PAPER CALIBRATION MARGINAL

PERFORM CALIBRATE SENSORS

UNLATCH THE PRINTHEAD

LOAD PAPER

LATCH THE PRINTHEAD

PAPER LOW

CUTTER NOT INSTALLED

GPIO NOT INSTALLED

PRESENT SENSOR NOT INSTALLED

RIBBON NOT INSTALLED

REWINDER NOT INSTALLED

CLOSE THE CUTTER COVER

MODEL MISMATCH

PAPER WIDTH HARDWARE

Description

Ribbon level low

Maintenance timer has expired

Printhead voltage above maximum specifications

Printhead voltage below minimum specifications

Unidentified printhead installed

Printhead is cooling down

Paper sensor calibration marginal

There is a need to run Calibrate Sensors

Printhead needs to be unlatched

No paper while idle

Printhead unlatched while in idle

The paper media is low

The cutter is enabled but not installed

The GPIO is enabled but not installed

The present sensor is enabled but not installed

The ribbon controller is enabled but not installed

The rewinder is enabled but not installed

The cutter cover is not magnetically closed

The printer has received settings intended for a different printer model

The paper width sensor is malfunctioning

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90

7

Specifications

7.1 General

This section identifies shared parameters and features of the printer models.

Communications

Interface Types:

Serial Data Rates (RS-232):

Handshaking:

Parity:

Stop Bits:

Data Bits:

Electrical

AC Input Voltage Range:

USB; Serial RS-232 (DB-9), and Ethernet

9600 to 115,000 bits per second

Xon/Xoff; CTS/DTR

Even, Odd, or None

1 or 2

7 or 8

Power Consumption:

90 - 132 VAC, and 180 - 264 VAC @ 47 - 63 Hz

Typical operating: 150 Watts; Standby: 21 Watts

Auto ranging switching type. Power Supply:

Printhead Protection: Thermistor protected to temporarily halt printing upon high temperature detection then resume after cooldown.

91

Environmental

Operating Temperature Range: 32° to 100° F (0° to 38° C)

Storage Temperature:

Humidity Range:

0° F – 140° F (-17° C to 60° C)

10% – 95% non-condensing

Electromagnetic Radiation:

7.2 Specifications

Moderate RF fields can be tolerated.

This section identifies unique parameters and features of the printer.

Mechanical

Height:

Width:

Depth:

Weight:

16.4 inches (415.3 mm)

17 inches (432.8 mm)

19.3 inches (489 mm)

59 pounds (26.8 kg)

Electrical

Display: Graphics touchscreen with backlight.

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Printing

Method:

Speed:

Resolution:

Dot Size (nominal):

Tear Bar:

Media

Types:

Direct Thermal or (optional) Thermal Transfer

2 - 8 IPS (51 – 203 MMPS)

300 DPI (12 dots/mm)

.0027" X .0039" (.07 mm X .10 mm)

Downward tear

Internal Capacity:

Ribbon Width Range:

Ribbon Length:

Dimensions:

Die-Cut, Notched, Continuous, and Reflective

(Roll or Fanfold)

8-inch (203 mm) Outer Diameter Roll (on a standard 3-inch core; or, on a 40 mm core with the optional supply hub)

3 inches - 9 inches (76 mm – 228 mm)

1968 feet (600 m)

Reference the drawing and table below:

Side View Top View

G

F

I

H

E

J

D

K

A

B

C

93

Media (continued)

H-8308X Media Dimensional Requirements

[1]

Minimum Maximum

Designator Description inches mm inches mm

3.00 76 9 228

3.00 76 9 228

C Gap (or notch) between labels

[3] length

[3]

.0025 .06 .01 .25

.08 2 – –

G

I

Media edge to sensor aperture .20 5 2.25 70

[2]

.47 228

Distance between reflective marks

[3]

.25 6

[3]

.08

K Label repeat distance

[3]

.33 –

[1]

Units of measure are referenced by the direction of label feed.

[2]

The reflective (black) mark must be carbon based, placed on the backside of the stock, and the

[3] reflectance shall be less than 10% at wavelengths of 950 and 640 nm.

The maximum allowable length of the combined label and gap (or mark) measurement cannot exceed 99.99 inches.

7.3 Approved Media and Ribbon

Media (and ribbon for thermal transfer) is an important determinant in the throughput, quality, and performance of the printed product. The following overview is an introduction to the different types of material that can be used in the printer. For complete information and advice regarding a specific application, consult a qualified media specialist or a Datamax-

O’Neil Media Representative. Also available is an informative white paper, A Brief

Introduction to Media, which can be found at www.datamax-oneil.com

Direct Thermal

Consider three important factors when selecting direct thermal stock:

• The abrasive qualities of the material that covers the thermal reactive layer of the paper;

• The amount of heat required to start the chemical reaction; and,

• The ability of the media to control that chemical reaction.

94

Thermal Transfer

Consider three important factors when selecting thermal transfer media and ribbon combinations:

•

Label top coating and ribbon combinations may affect image quality;

•

Ribbon backcoating can provide printhead protection and, depending upon the formula, help reduce static buildup; and,

• The ribbon width, when slightly wider than the media, can also guard the printhead against media abrasion.

Media and Ribbon Selection

To achieve optimum print quality and maximum printhead life, we specify the use of

DATAMAX-O’NEIL brand media. These supplies are specially formulated for use in our printers; use of non-Datamax-O’Neil supplies may affect the print quality, performance, and life of the printer or its components. For a current list of approved media, please contact a

Media Representative at (407) 523-5650.

Suggested direct thermal and thermal transfer applications are listed below:

Media and Ribbon Overview

Direct Thermal Media

Print

Speed*

Print

Energy

Image

Durability

Datamax-O’Neil DTL-HSM

Datamax-O’Neil DTL-HSH

Thermal Transfer Media

10 – 12**

10 – 12**

Ribbon

Type

Print

Speed*

Medium

Medium

Print

Energy

Medium

Low

Low

Image

Durability

Medium

Coated and uncoated paper, tag stock, some films and synthetics

Wax

GPRPlus

2 – 10 Low Low

Coated and glossy paper, tag stock, some films and synthetics

Wax/Resin

PGR+

2 – 8

Synthetics and films Resin SDR 4 – 6

* Given in inches per second.

** Highly recommended for optimum quality at speeds above 10 IPS.

Medium

High

High

High

95

96

Appendix A

Symbol Sets

The following Symbol Sets are available from the Page Format section of the Advanced menu:

Number Symbol Sets

0 PC-8

1 Roman-8

2 Roman-9

3 ISO-L1

4 ISO-L2

5 ISO-L4

6 ISO-L5

7 ISO-L6

8 ISO-L9

9 PC-775

11 MATH-8

15 PC-850

16 PC-852

17 PC-858

19 PC-1004

23 WINBALT

24 DESKTOP

26 LEGAL

27 ISO-4

28 ISO-6

29 ISO-11

30 ISO-15

31 ISO-17

32 ISO-21

33 ISO-60

34 ISO-69

37 UCS-2

38 RomanExt

39 Wingdings

40 ZapDingBats

41 Symbol

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Fonts

The following Fonts are supported:

Font

CG Times

CG Times Italic

CG Times Bold

CG Times Bold Italic

Univers Medium

Univers Medium Italic

Univers Bold

Univers Bold Italic

Univers Condensed Medium

Univers Condensed Medium Italic

Univers Condensed Bold

Univers Condensed Bold Italic

Antique Olive Italic

Antique Olive Bold

CG Omega

CG Omega Italic

CG Omega Bold

CG Omega Bold Italic

Garamond Antiqua

Garamond Kursiv

Garamond Halbfett

Garamond Kursiv Halbfett

Courier

Courier Italic

Courier Bold

Courier Bold Italic

Letter Gothic

Letter Gothic Bold

Letter Gothic Italic

Albertus Medium

Albertus Extra Bold

Clarendon Condensed Bold

Coronet

Marigold

Arial

Arial Italic

Arial Bold

Arial Bold Italic

Times New Roman

Times New Roman Italic

Times New Roman Bold

Times New Roman Bold Italic

Symbol

Wingdings

OCR-A Fixed

OCR-B Fixed

Vera Regular Mono

OCR-A Mono

OCR-B Mono

CG Triumvirate

CG Triumvirate Condensed Bold

LinePrinter

Escape Sequence

<ESC>(<symset><ESC>(s1p<ptsize>v0s0b4101T






















<ESC>(<symset><ESC>(s0p<pitch>h0s0b4099T




















<ESC>(19M<ESC>(s1p<ptsize>v0s0b16686T

<ESC>(579L<ESC>(s1p<ptsize>v0s0b31402T

<Esc>(s0p10h0s0b23584T

<Esc>(s0p10h0s0b23590T

<Esc>(s1p__v0s0b23410T



<Esc>(s1p v0s0b26708T


<Esc>(10U<Esc>(s0p16.67h8.5v0s0b0T

98

1131

1500

1510

1520

1530

2000

100

1090

1091

1100

1110

1111

1120

1130

2010

2020

2030

2040

2050

Barcodes

The following barcodes are supported:

Barcode ID

1000

1001

1010

1020

1021

1030

1031

1032

1033

1040

1050

1060

1061

1062

1070

Code 3 of 9

Type

Extended Code 3 of 9

UPC-A

UPC-E

UPC/EANAdd-On

Code 128 Autoselect

Code 128 Code Set A

Code 128 Code Set B

Code 128 Code Set C

EAN-8

EAN-13

Interleaved 2 of 5 mod 10

Interleaved 2 of 5 bearer bars

Interleaved 2 of 5

GS1-128

Length

1-75

1-66

1-11

1-7

2 or 5

1-79

1-79

1-79

1-79

1-7

1-12

1-89

1-89

1-89

1-79

Codabar

UK Plessey

MSI Plessey Mod 10

Code 93

HIBC Code 93

HIBC Code 128

Telepen

GS1 Databar (RSS); linear only

GS1 Databar Expanded; linear only

Postnet

Planet

FIM

UPS Intelligent Mail

(OneCode)

QR Code - Auto

Format

PDF-417

MicroPDF417

DataMatrix

UPS MaxiCode

Aztec

1-60

1-65

1-55

1-107

1-36

1-36

1-30

1-13

1-256

1-256

1-256

1-138

1-256

1-45

1-38

1-38

1

20

1-256

Valid ASCII Characters, decimal value representation

0-9, A-Z, $,%,+,-,.,/,space

ASCII 0-0x7F

0-9

0-9

0-9

ASCII 0-0x7F

ASCII 0-0x7F

ASCII 0-0x7F

ASCII 0-0x7F

0-9

0-9

0-9

0-9

0-9

ASCII 0x20-0x7F

The leading AI value must be placed in square brackets and a trailing checksum must be included.

0-9, A-D

48-57, 0-9, A-DF

0-9

ASCII 0x20-0x7F

0-9, A-Z, $,%,+,-,.,/,space

0-9, A-Z, $,%,+,-,.,/,space

ASCII 0x20-0x7F

ASCII 0x20-0x7F

0-9

0-9

A, B, C, D

0-9

ASCII 0x20-0x7F

Full ASCII (0 – 0xFF)



Alphanumeric, ASCII 0x1E, 0x1D,0x04,[,),>


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