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Manufacturer’s Warranty
Your phone has been designed to provide you with reliable, worry-free service. If for any reason you have a problem with your equipment, please refer to the manufacturer’s warranty in this section.
For information regarding the terms and conditions of service for your phone, please visit sprint.com
or call Sprint Customer Service at
1-888-211-4727
.
Note: In addition to the warranty provided by your phone’s manufacturer, which is detailed on the following pages, Sprint offers a number of optional plans to cover your equipment for non-warranty claims. Sprint Total Equipment Protection provides the combined coverage of the
Sprint Equipment Replacement Program
and the
Sprint Equipment Service and Repair Program
, both of which are available separately. Each of these programs may be signed up for within 30 days of activating your phone. For more details, please visit your nearest Sprint Store or call Sprint at
1-800-584-3666
.
Manufacturer’s Warranty
Motorola Mobility Inc. Limited Global Warranty Mobile Phones
Note: This
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FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR
REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY
OF RESIDENCE, THE BENEFITS CONFERRED BY THIS LIMITED WARRANTY ARE IN
ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER
PROTECTION LAWS AND REGULATIONS.
Who is Covered?
This Limited Warranty extends only to the first consumer purchaser of the Product, and is not transferable.
What Does this Limited Warranty Cover?
Motorola Mobility Inc. or its subsidiaries' warranty obligations are limited to the terms and conditions set forth herein. Subject to the exclusions contained below, Motorola Mobility Inc or its subsidiaries ("Motorola") warrant this Mobile Phone, and any in-box accessories which accompany such Mobile Phone ("Product") against defects in materials and workmanship, under normal consumer use, for a period of ONE (1) YEAR from the date of retail purchase by the original end-user purchaser, or the period of time required by the laws of the country where the Product is purchased, whichever is longer ("Warranty Period").
Manufacturer’s Warranty 106
Repairs made under this Limited Warranty are covered for the balance of the original Warranty
Period, or 90 days from the date of service, whichever is longer. Any upgrade to the original product will be covered only for the duration of the original Warranty Period.
This Limited Warranty is only available in the country where the Product was purchased.
Motorola may provide service outside the country of purchase, to the extent that it is possible and under the terms and conditions of the country of purchase.
This Limited Warranty applies only to new Products which are a) manufactured by or for
Motorola as identified by the "Motorola" trademark, trade name, or logo legally affixed to them; b) purchased by consumers from an authorized reseller or distributor of Motorola Products; and c) accompanied by this written Limited Warranty.
What Will Motorola Do?
If a covered defect or damage arises and a valid warranty claim is received within the applicable
Warranty Period, Motorola, at its sole option, unless otherwise required by applicable law, will either (1) repair, at no charge, the defect or damage using new, used or reconditioned/refurbished functionally equivalent replacement parts; or (2) exchange the
Product with a replacement Product that is new or which has been reconditioned/refurbished or otherwise remanufactured from new or used parts and is functionally equivalent to the original
Product; or (3) refund the purchase price of any Products covered by the terms and conditions of this Limited Warranty.
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Products, parts and supporting documentation provided to Motorola as part of the warranty or refund is given, the Product for which the replacement or refund is provided must be returned to Motorola and shall become the property of Motorola.
Exclusions (Products and Accessories)
This warranty does not apply to:
(a)
Consumable parts
, such as batteries or protective coatings designed to diminish over time unless failure has occurred due to a defect in materials or workmanship. As with all batteries, the maximum capacity of the battery will decrease with time and use; this is not a defect. Only defective batteries and batteries that leak are covered by this warranty.
(b)
Cosmetic damage
, including but not limited to scratches, dents, cracks or other cosmetic damage.
(c)
Damage caused by use with non-Motorola products.
Defects or damage that result from the use of non-Motorola branded or certified Products, accessories or other peripheral equipment, including without limitation housings, parts, or software, are excluded from coverage.
(d)
Damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external causes
; including but not limited to: (i) improper usage or operation (e.g. operating the
Product outside their permitted or intended uses as defined by Motorola, including but not
Manufacturer’s Warranty 107
limited to as set forth by Motorola in the Products' User Manual, Quick Start Guide, Online
Tutorials, and other documentation), improper storage (e.g. subjecting the Product to extreme temperatures), abuse or neglect (e.g. broken/bent/missing clips/fasteners/connectors); impact damage (e.g. dropping the Product) (ii) contact with liquids, water, rain, extreme humidity, heavy perspiration or other moisture; sand, food, dirt or similar substances (except for Products sold as resistant to such substances, but only to the extent the damage was not caused by incorrectly securing the phone's protective elements or subjecting the Product to conditions beyond its stated specifications or limits); (iii) use of the Products for commercial rental purposes; or (iv) external causes or acts which are not the fault of Motorola, including but not limited to flood, fire, earthquake, tornado or other acts of God, are excluded from coverage.
(e)
Unauthorized Service or Modification.
Defects or damage resulting from service, testing, adjustment, installation, maintenance, alteration, or modification in any way, including but not limited to tampering with or altering the software, by someone other than Motorola, or its authorized service centers, are excluded from coverage. Notwithstanding the foregoing, any
Product which has had its bootloader unlocked, or whose operating system has been altered, including any failed attempts to unlock the bootloader or alter such operating system, is not covered by this warranty, regardless of whether such modifications are authorized, approved, or otherwise sanctioned by Motorola.
(f)
A product or part that has been modified in any manner without the written permission of Motorola.
06/06/2012 tags or other manufacturer coding that has been removed, altered or obliterated; (ii) mismatched or duplicated serial numbers; or (iii) broken seals or other evidence of tampering.
Do not open the Product or attempt to repair the Product yourself; such conduct may cause damage that is not covered by this warranty.
(g)
Normal wear and tear or otherwise due to the normal aging of the Product.
(h)
Defects, damages, or the failure of the Product due to any communication service or network you subscribe to or use with the Products.
(i)
All software, including operating system software, third-party software, applications, and all other software of any kind.
Software distributed by Motorola is provided "AS-IS" and
"AS AVAILABLE," "WITH ALL FAULTS" and without a warranty of any kind. The Limited
Warranty does not apply to any non-Motorola product or any software, even if packaged or sold with the Motorola hardware, unless otherwise required by applicable local law.
(j)
Products that have been refurbished, reconditioned, or remanufactured
, except for
Products repaired or replaced pursuant to the terms of this Limited Warranty.
If damage is outside the scope of warranty coverage, repair services may be available, but all costs associated with such out of warranty repair will be your responsibility.
Manufacturer’s Warranty 108
What Other Limitations are There?
●
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY
AND THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL
OTHER WARRANTIES AND REMEDIES, WHETHER ORAL OR WRITTEN,
STATUTORY, EXPRESS OR IMPLIED. NO ORAL OR WRITTEN REPRESENTATIONS
MADE BY MOTOROLA OR ANY SELLER, RESELLER OR DISTRIBUTOR OF THE
PRODUCTS, INCLUDING EMPLOYEES AND AGENTS THEREOF, SHALL CREATE
ANY ADDITIONAL WARRANTY OBLIGATIONS, INCREASE THE SCOPE, OR
OTHERWISE MODIFY IN ANY MANNER THE TERMS OF THIS LIMITED WARRANTY.
●
TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA SPECIFICALLY
DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING,
WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, NONINFRINGEMENT AND ALL WARRANTIES AGAINST
HIDDEN OR LATENT DEFECTS. WHERE SUCH STATUTORY OR IMPLIED
WARRANTIES CANNOT LAWFULLY BE DISCLAIMED, THEN TO THE EXTENT
PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION
TO THE DURATION OF THE EXPRESS LIMITED WARRANTY CONTAINED HEREIN
AND THE REMEDIES OF REPAIR, REPLACEMENT, OR REFUND AS DETERMINED
BY MOTOROLA IN ITS SOLE DISCRETION SHALL BE THE EXCLUSIVE REMEDY
OF THE CONSUMER.
●
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TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA DOES NOT
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UNDER THIS LIMITED WARRANTY WILL MEET YOUR REQUIREMENTS, WORK IN
COMBINATION WITH ANY HARDWARE OR SOFTWARE APPLICATIONS OR THIRD
PARTY SERVICES, BE UNINTERRUPTED, ERROR-FREE, OR WITHOUT RISK TO,
OR LOSS OF, ANY INFORMATION, DATA, SOFTWARE OR APPLICATIONS
CONTAINED THEREIN, OR THAT DEFECTS IN THE PRODUCTS OR SOFTWARE
WILL BE CORRECTED.
●
TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL
MOTOROLA BE LIABLE, WHETHER IN CONTRACT, TORT OR UNDER OTHER
LEGAL THEORY (INCLUDING NEGLIGENCE), FOR DAMAGES IN EXCESS OF THE
PURCHASE PRICE OF THE PRODUCTS, OR FOR ANY INDIRECT, INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE
OR PROFITS; LOSS OF BUSINESS; BUSINESS INTERRUPTION; LOSS OF
OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE
TO, OR CORRUPTION OF INFORMATION, DATA, SOFTWARE OR APPLICATIONS
(INCLUDING ANY COSTS ASSOCIATED WITH RECOVERING, PROGRAMMING, OR
REPRODUCING ANY INFORMATION, DATA, SOFTWARE OR APPLICATIONS
STORED ON OR USED WITH MOTOROLA PRODUCTS, OR ANY FAILURE TO
MAINTAIN THE CONFIDENTIALITY OF ANY INFORMATION OR DATA STORED ON
THE PRODUCTS); OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN
CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS.
Manufacturer’s Warranty 109
●
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE LIMITATION OR
EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR THE
EXCLUSION OR LIMITATION ON THE LENGTH OF AN IMPLIED WARRANTY, OR
THE LIMITATION OR EXCLUSION OF DAMAGES FOR PERSONAL INJURIES
CAUSED BY NEGLIGENCE, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY
NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE OR
JURISDICTION.
●
DATA BACKUP:
ALL INFORMATION, DATA, SOFTWARE OR OTHER
APPLICATIONS, INCLUDING BUT NOT LIMITED TO PERSONAL CONTACTS,
ADDRESS BOOKS, PICTURES, MUSIC AND GAMES WILL BE ERASED DURING
THE REPAIR PROCESS, AND CAN NOT BE REINSTALLED BY MOTOROLA. TO
AVOID LOSING SUCH INFORMATION, DATA, SOFTWARE OR OTHER
APPLICATIONS PLEASE CREATE A BACK UP BEFORE YOU DELIVER YOUR
PRODUCT FOR WARRANTY SERVICE, REMOVE ANY CONFIDENTIAL,
PROPRIETARY OR PERSONAL INFORMATION AND DISABLE ANY SECURITY
PASSWORDS. YOU WILL BE RESPONSIBLE FOR REINSTALLING ALL SUCH
INFORMATION, DATA, SOFTWARE, OTHER APPLICATIONS AND PASSWORDS.
MOTOROLA AND/OR ITS AUTHORIZED SERVICE CENTERS ARE NOT
RESPONSIBLE FOR THE LOSS OR MISUSE OF ANY DATA, FILES, CONTENT,
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WARRANTY SERVICE. YOUR PRODUCT OR A REPLACEMENT PRODUCT WILL BE
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PURCHASED, SUBJECT TO APPLICABLE SOFTWARE UPDATES. MOTOROLA MAY
INSTALL OPERATING SYSTEM SOFTWARE UPDATES AS PART OF WARRANTY
SERVICE THAT MAY PREVENT THE PRODUCT FROM REVERTING TO AN
EARLIER VERSION OF THE OPERATING SYSTEM SOFTWARE. THIRD PARTY
APPLICATIONS INSTALLED ON THE PRODUCT MAY NOT BE COMPATIBLE OR
WORK WITH THE PRODUCT AS A RESULT OF THE OPERATING SYSTEM
SOFTWARE UPDATE. MOTOROLA AND ITS AUTHORIZED SERVICE CENTERS
ARE NOT RESPONSIBLE FOR THE LOSS OF, OR INABILITY TO USE, SUCH
INFORMATION, DATA, SOFTWARE OR OTHER APPLICATIONS.
●
WARNING AGAINST UNLOCKING THE BOOTLOADER OR ALTERING A
PRODUCT'S OPERATING SYSTEM SOFTWARE:
MOTOROLA STRONGLY
RECOMMENDS AGAINST ALTERING A PRODUCT'S OPERATING SYSTEM, WHICH
INCLUDES UNLOCKING THE BOOTLOADER, ROOTING A DEVICE OR RUNNING
ANY OPERATING SOFTWARE OTHER THAN THE APPROVED VERSIONS ISSUED
BY MOTOROLA AND ITS PARTNERS. SUCH ALTERATIONS MAY PERMANENTLY
DAMAGE YOUR PRODUCT, CAUSE YOUR PRODUCT TO BE UNSAFE AND/OR
CAUSE YOUR PRODUCT TO MALFUNCTION. IN SUCH CASES, NEITHER THE
PRODUCT NOR ANY DAMAGE RESULTING THEREFROM WILL BE COVERED BY
THIS WARRANTY.
Manufacturer’s Warranty 110
●
IMPORTANT FCC INFORMATION:
YOU MUST NOT MAKE OR ENABLE ANY
CHANGES TO THE PRODUCT THAT WILL IMPACT ITS FCC GRANT OF
EQUIPMENT AUTHORIZATION. THE FCC GRANT IS BASED ON THE PRODUCT'S
EMISSION, MODULATION, AND TRANSMISSION CHARACTERISTICS, INCLUDING:
POWER LEVELS, OPERATING FREQUENCIES AND BANDWIDTHS, SAR LEVELS,
DUTY-CYCLE, TRANSMISSION MODES (E.G., CDMA, GSM), AND INTENDED
METHOD OF USING THE PRODUCT (E.G., HOW THE PRODUCT IS HELD OR USED
IN PROXIMITY TO THE BODY). A CHANGE TO ANY OF THESE FACTORS WILL
INVALIDATE THE FCC GRANT. IT IS ILLEGAL TO OPERATE A TRANSMITTING
PRODUCT WITHOUT A VALID GRANT.
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Manufacturer’s Warranty 111
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