5. Configuring the System. ADTRAN 7100, IP 601, NetVanta 7100

NetVanta 7100 Administrator’s Guide Configuring the System

5.

CONFIGURING THE SYSTEM

This section covers important system configuration topics:

•

Setting the System Time and Date on page 54

•

Creating a New Auto Attendant on page 56

•

Modifying Auto Attendant Greetings on page 60

•

Dial By Name Directory on page 63

•

Adding Users to Ring Groups on page 66

•

Adding Users to the Operator Group on page 70

•

Adding a System Speed Dial Number on page 72

•

Setting Up Status Groups on page 73

While navigating through the menus you will notice (context-sensitive help question mark) symbols that indicate additional information is available. Place your cursor over the symbol to view the additional information.

Updated configuration must be saved to nonvolatile memory (NVRAM) to retain new changes after a loss of power or a reboot. To quickly save your configuration at any time while in the GUI, select the SAVE button at the top right of your current screen.

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Configuring the System NetVanta 7100 Administrator’s Guide

Setting the System Time and Date

Configurable menu items such as System Time and System Date are indicated by underlined text . Select these items to make changes or updates to the system’s configuration. The items in black text are read-only status fields and can not be configured through this menu. You can also enter a time zone and the address of a server for network time synchronization on this screen.

1. Navigate to the System > System Summary menu (the system’s main menu).

2. Select the System Time or System Date link to access the Set Time and Date configuration menu.

Select System Time or System Date to set the time and date.

Figure 37. System Summary Menu

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3. From the Set Time and Date menu, set the current time and date.

Settings

Time

Date

Auto-Correct DST

Time Zone

NTP Time Server

NTP Host

NTP Server Version

NTP Wait Time

NTP Retry Timeout

Send Unsynced

Figure 38. Set Time and Date Menu

Table 8. Set Time and Date Menu

Descriptions and Options

Specifies the system time (hh:mm AM/PM).

Specifies the system current date (month/day/year).

Enables or disables automatic daylight savings time adjustment.

Specifies the system’s time zone.

Enables or disables the NTP time server.

Enter an IP address or hostname for the NTP server. Spaces are not allowed in the hostname or IP address.

Specifies which NTP server version is used (1 to 3).

Specifies the number of seconds to wait between NTP updates (10 to

4,294,967,294).

Specifies the number of seconds to wait for NTP response before retrying (3 to

4,294,967,294).

Specifies transmitting the internal system clock when unsynchronized or the

NTP Host is not configured. This allows you to manually set and send the

Time from the system.


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4. Select Apply to accept the new setting.

5. Select Save at the top right of the current menu. A dialog box appears if the save is successful.

Select OK to close the box and return to the previous menu.

Creating a New Auto Attendant

An auto attendant is an automated call handling menu structured with audio prompts to direct callers through the available menu options (or digit actions). The auto attendant must have an introductory greeting that describes the digit actions such as “For Sales, press 2.” It is best to map out the auto attendant

digit actions prior to setup. See Figure 51 on page 66 for a diagram of auto attendant structure.

Creating a new auto attendant may require assistance from your system administrator. Refer to Modifying

Auto Attendant Greetings on page 60 for instructions on perfecting an existing auto attendant greeting.

1. Navigate to the Voice > Applications > Auto Attendants menu and enter the Name and

Extension of the new auto attendant. Select the Add New Auto Attendant button.

Enter the Name and

Extension of the new auto attendant and select Add New

Auto Attendant.

Figure 39. Auto Attendants Menu


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2. Under Menu Prompt Info, select the New button to access the Add New Audio Prompt menu and create a new menu prompt greeting.

Select New... to create a new

Menu Prompt.

Define the Digit

Actions to correspond to the menu prompts.

Figure 40. Create New Menu Prompt


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3. From the Add New Menu Prompt menu, enter the script for recording a new menu prompt in the

Prompt Text box.

4. Select the Save and Record button. The system calls the extension specified in the Extension to

Call field. Record the audio prompt using the Prompt Text as a script.

Settings

Extension To Call

File Name

Description

Prompt Text

Figure 41. Add New Audio Prompt Menu

Table 9. Creating New Audio Prompts


Specifies the extension the system should dial in order to record the prompt audio.

Specifies the file name to use for the saved audio once the recording is complete.

Try to use a descriptive name (35 characters maximum) to make it easier to recall the content of the recording.

Optional. Displays descriptive information about this prompt audio.

Optional. Displays recording prompts. Type the text of the prompt to read when recording in Step 5. Additionally, this text can serve as a good description of the prompt file itself.


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5. After recording the new Menu Prompt, you must define the digit actions on the Digit Actions tab.

Select the first digit to define. Define at least one Digit Action . In the example below, we will configure digit 1 to Dial By Extension :

•Create a new Intro Prompt. The following sentence is an example prompt:

Enter the four-digit extension of the person you wish to call, or stay on the line for operator

assistance.

Set the Digit

Collection Timeout.

Create new

Intro Prompt.

Enable Prompt

Interrupt.

Set the Timeout

Occurs.

Create new

Transfer Fails prompt.

Figure 42. Digit Actions Tab Menu

6. After configuring digit action, select Apply to save the new settings

7. To add a new digit action, repeat step 5 and 6 above. For example, configure digit 2 to Transfer to a Phone Number with the example prompt of “for Sales, press 2.”


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Modifying Auto Attendant Greetings

Auto attendant greetings are recorded voice greetings or prompts that direct users through the menus of the

phone answering system. See Figure 51 on page 66 for an example diagram of the auto attendant structure.

Modifying an auto attendant may require assistance from your system administrator. Also refer to Creating

a New Auto Attendant on page 56.

1. Navigate to the Voice > Applications > Auto Attendants menu.

2. Select the blue underlined name of the auto attendant you want to modify. A new screen appears, allowing you to access additional settings.

Select the auto attendant to modify.

Figure 43. Modify Auto Attendant Settings


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3. Select the New button under Menu Prompt Info to access the Add New Audio Prompt menu and modify a menu prompt greeting. (Check with the system administrator before re-recording the main system directory auto attendant greeting. It is a good idea to have a backup file or a written script of the original greeting.)

Select New... to record a new greeting.

Figure 44. Modify an Existing Menu Prompt


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4. From the Add New Audio Prompt menu, enter the new script for an existing menu prompt in the

Prompt Text

box. See Table 9 on page 58 for option descriptions.

Figure 45. Modify an Existing Audio Prompt

5. Select the Save and Record button. The system calls the extension specified in the Extension to

Call field. Record the audio prompt using the Prompt Text as a script.





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Dial By Name Directory

A directory entry is created and stored for every voice user on the system (system directory), based on the first and last name in the user configuration. These entries are available to the dial by name (DBN) directory. Adding new DBN directories allows creating aliases for members of the specific DBN directory.

1. Navigate to Voice > Applications > Dial-By-Name Dirs .

Type the name of the DBN directory to create and select Add New Directory .

Type in the name of the new directory.

Figure 46. DBN Directory Menu

2. From the Directory Detail menu, add a description (optional) of the new DBN directory and select the Add Users button to add directory members.

Select Add Users button.

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Figure 47. Directory Detail Menu

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3. Select the members of the new DBN directory using the check boxes and select Apply . The shift key can be used to select a range of members.

Select DBN directory members using the check boxes.

Figure 48. Add Directory Member Entry Menu

4. Optional. Add an alias for specified directory member(s) by selecting the member(s) and then

Add Aliases . Alias are helpful when a member is known by several names. For example, Mary

Joe Barns may only be known as MJ to callers using the directory to reach her extension.

Select Add Alias.

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Figure 49. Adding Member(s) Alias

5. Enter the alias for the member and select Apply .

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Figure 50. Add New Directory Alias Entry Menu


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Adding Users to Ring Groups

A ring group defines a group of user accounts that can be called in a coordinated way with a single extension. The incoming caller ID from a group member denotes a group call using a GRP prefix.

Members can log in when they want to receive calls to the group and log out when they do not want to receive group calls.

Ring group’s extensions must be unique and cannot begin with a 0 or a 9. Extensions are defaulted to be one more than the highest-number ring group extension currently configured, or 8001 if no ring groups are configured.

Incoming Calls

Auto Attendant #1

Introductory Greeting

0

Operator

1 Dial by

Extension

2 Sales

Ring

Group

3 Service

Ring

Group

0

Gloria

212

Jan

214

Betty

216

Sam

Operator

Example Introductory Greeting

"Thank you for calling Company X. If you know your party’s extension press 1; then enter their three-digit extension. For Sales press 2, for Customer Service press 3. Press 0 or stay on line for the operator.”

Figure 51. Auto Attendant Ring Group Example


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1. To add new users to a ring group, navigate to Voice > Stations > Ring Groups . In the Modify/

Delete Ring Group section, select the ring group Extension indicated by the blue underlined text to access the Edit Ring Group menu.

Select the ring group

Extension.

Figure 52. Ring Groups Menu

Table 10. Ring Group Type Options

Ring Group Types Descriptions

Linear Hunt Group Distributes calls to members in the order that they were added to the ring group.

All Ring

UCD

Rings all members. The first extension to answer receives the call.

Distributes calls to members in the order that they were added, but in a uniform, round-robin fashion.

Executive Ring

Distributes calls to the executive's and assistant's extensions, but only uses the executive's call coverage settings.


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2. On the Edit Ring Group menu, scroll down to the bottom and select Add Members.. to access the list of available users to add to the ring group.

Select Add

Members..

Figure 53. Edit Ring Group Menu


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3.

Select users to add to this ring group using the check box to the left of the user entry. Select Add

Selected Users to update this ring group and return to the Edit Ring Group menu.

Select new members using the check boxes

Figure 54. Add Members to Ring Group Menu

4. On the Edit Ring Group menu, select Apply to accept the new setting.



Logging into and out of Ring Groups

Members can log into a ring group with a Special PREfix (SPRE) code. SPRE codes are special digits dialed to access features of the system. Members of a ring group can enter SPRE codes on personal phones to receive or block calls from specific ring groups.

From the desired phone, enter the following SPRE codes to log in to or log out of specific ring groups (thus receiving or blocking those calls, respectively).

1. To enter a ring group, log in with *LLxxxx* (*55xxxx*), where xxxx is the ring group’s extension.

2. To exit a ring group, log out with *LOxxxx* (*56xxxx*), where xxxx is the ring group’s extension.


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Adding Users to the Operator Group

The operator group is a special ring group that rings its members when 0 is dialed. Members can log in when they want to receive operator calls and log out when they do not want to receive those calls. Internal extensions will receive a priority ring cadence when called from members of the operator group.

1. Navigate to the Voice > Stations > Operator Group screen. Select Add Members..

to access the list of available users to add to the operator group.

Select Add members..

Figure 55. Configure Operator Group Menu

Table 11. Operator Group Type Options

Operator Group

Types

Descriptions

Linear Hunt Group

All Ring

UCD

Distributes calls to members in the order that they were added to the operator group.

Rings all members. The first extension to answer receives the call.

Distributes calls to members in the order that they were added, but in a uniform, round-robin fashion.


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2. Select users to add to this operator group by using the check box to the left of the user entry. Select

Add Selected Users to update this operator group and return to the Configure Operator Group menu.

Select new members using the check boxes.

Figure 56. Add Members to Operator Group Menu




Logging into and out of the Operator Group

Members can log into the operator group with a SPRE code when they want to receive calls to the operator group and log out using a SPRE code when they do not want to receive operator group calls.

From the desired phone, enter the following SPRE codes to log in or log out:

1. To enter the operator group, log in with *LL0* (*550*), where 0 represents the operator group extension.

2. To exit the operator group, log out with *LO0* (*560*), where 0 represents the group extension.


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Adding a System Speed Dial Number

System speed dial is a feature (typically managed by the system administrator) that allows all users on the system to use a Speed Dial ID number to quickly reach a specific extension. When a new entry is added to the System Speed Dial Entries , it is automatically assigned the next available Speed Dial ID . However, the Speed Dial ID can be customized. The example below adds the IT Helpdesk (extension 6111) to the system Speed Dial ID number 5. To access a System Speed Dial ID from a phone, the user enters the special prefix code (SPRE) *25nn, where nn is the System Speed Dial ID . In this example, all users can now access the IT Helpdesk by entering *2505.

Navigate to the Voice > System Setup > System Speed Dial menu. Enter the new system Speed Dial ID information and select Add .

Settings

Speed Dial ID

Name

Number

Figure 57. System Speed Dial Menu

Table 12. System Speed Dial Menu Options


Enter a valid number (range is 01 to 99) for the speed dial identity.

Enter a name to describe the speed dial entry.

Enter the phone number (digits only; do not use dashes) associated with this speed dial entry.


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Setting Up Status Groups

Status groups are used to allow ADTRAN/Polycom IP phones to monitor the current status of other users or park zones. Configuring Status Groups creates the Busy Lamp Field (BLF) and Direct Station Select

(DSS) settings on user phones. Refer to Display Status Group (Busy Lamp Field) on page 37 to optionally

select a status group to display on the phone. Note that this feature is only available for the ADTRAN/

Polycom SoundPoint IP 601.

1. Navigate to the Voice > Applications > Status Groups menu.

2. Enter a name for the new status group and select Add New Status Group .

Figure 58. Add/Edit/Delete Status Group Tab Menu

3. From the Status Group Details Menu, add users by selecting Add Users.

Choose members from the Status Group Members list using the check boxes. In the Display Name column, specify whether to identify the user in the status group by name or extension. This setting can be modified later on.

4. Add Park Zones by selecting Add Park Zones and choosing the appropriate zone from the list.

Figure 59. Status Group Details Menu

5. Select Apply

to accept the new settings. An example of the phone display is shown in Figure 23 on page 38.


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61200796L1-31A

5. Configuring the System. ADTRAN 7100, IP 601, NetVanta 7100

5.

CONFIGURING THE SYSTEM

Setting the System Time and Date

Creating a New Auto Attendant

Modifying Auto Attendant Greetings

Dial By Name Directory

Adding Users to Ring Groups

Auto Attendant #1

Introductory Greeting

Logging into and out of Ring Groups

Adding Users to the Operator Group

Logging into and out of the Operator Group

Adding a System Speed Dial Number

Setting Up Status Groups

Key Features

Related manuals

Frequently Answers and Questions

How do I add a new phone to the system?

How do I change the caller ID display name?

How do I enable voicemail notifications?

Table of contents

5. Configuring the System. ADTRAN 7100, IP 601, NetVanta 7100

5.

CONFIGURING THE SYSTEM

Setting the System Time and Date

Creating a New Auto Attendant

Modifying Auto Attendant Greetings

Dial By Name Directory

Adding Users to Ring Groups

Auto Attendant #1

Introductory Greeting

Logging into and out of Ring Groups

Adding Users to the Operator Group

Logging into and out of the Operator Group

Adding a System Speed Dial Number

Setting Up Status Groups

Key Features

Related manuals

ADTRAN

Disabling the Call Waiting Beep on ADTRAN IP 700

ADTRAN

NetVanta 7100

ADTRAN

Enabling the Hold Reminder on ADTRAN IP 700

ADTRAN

NetVanta Unified Communications Server Version 6

ADTRAN

IP 501

ADTRAN

NetVanta Enterprise Communications Server and Business Application Server Version 6

ADTRAN

NetVanta UC Server Version 6

ADTRAN

NetVanta Unified Communications Server Version 6

ADTRAN

Loading International Language Files for IP 700

ADTRAN

Configuring the ADTRAN Softphone for use with the NetVanta 7100

ADTRAN

NetVanta Enterprise Communications and Business Application Server Version 6

ADTRAN

Installing and Configuring a NetVanta UC Server Version 5

Frequently Answers and Questions

How do I add a new phone to the system?

How do I change the caller ID display name?

How do I enable voicemail notifications?

Table of contents