Troubleshooting. Sony bravia kdl-32e4000, 3-298-243-13(1), KDL-46W4210, KDL-40W4210, KDL-32W4000, KDL-46W4220, RM ED011, KDL-40E4030, KDL-40E4020, KDL-40E4000

010COV.book Page 36 Wednesday, October 1, 2008 10:51 AM

Troubleshooting

Check whether the 1 (standby) indicator is flashing in red.

When it is flashing

The self-diagnosis function is activated.

1 Count how many

1 (standby) indicator flashes between each two second break.

For example, the indicator flashes three times, then there is a two second break, followed by another three flashes, etc.

2 Press

1 on the top edge of the TV to turn it off, disconnect the mains lead, and inform your dealer or Sony service centre of how the indicator flashes (number of flashes).

When it is not flashing

1 Check the items in the tables below.

2 If the problem still persists, have your TV serviced by qualified service personnel.

Picture

No picture (screen is dark) and no sound

• Check the aerial/cable connection.

• Connect the TV to the mains, and press 1 on the top edge of the TV.

• If the 1 (standby) indicator lights up in red, press "/1.

No picture or no menu information from equipment connected to the scart connector

• Press / to display the connected equipment list, then select the desired input.

• Check the connection between the optional equipment and the TV.

Double images or ghosting (only in analogue mode)

• Check the aerial/cable connection.

• Check the aerial location and direction.

Only snow and noise appear on the screen (only in analogue mode)

• Check if the aerial is broken or bent.

• Check if the aerial has reached the end of its serviceable life (three to five years in normal use, one to two years at the seaside).

Picture or sound noise when viewing a TV channel (only in analogue mode)

• Adjust “AFT” (Automatic Fine Tuning) to obtain better picture reception (page 29).

Some tiny black points and/or bright points appear on the screen

• The picture of a display unit is composed of pixels. Tiny black points and/or bright points (pixels) on the screen do not indicate a malfunction.

No colour on programmes

• Select “Reset” (page 22).

No colour or irregular colour when viewing a signal from the / COMPONENT IN sockets

• Check the connection of the / COMPONENT

IN sockets and check if each sockets are firmly seated in their respective sockets.

Picture freezes or contains blocks on the screen

• Check signal level (page 31). If signal bar is red (no signal) or amber (low signal), check the aerial/ cable connection.

36 GB

• Remove the connected USB device. It can be damaged or not supported by the TV.

Check the website below for updated information about compatible USB devices: http://support.sony-europe.com/TV/compatibility/

Sound

No sound, but good picture

• Press 2 +/– or % (Mute).

• Check if the “Speaker” is set to “TV Speaker” (page 27) .

• When using HDMI input with Super Audio CD or DVD-

Audio, DIGITAL AUDIO OUT (OPTICAL) may not output audio signals.

Channels

The desired channel cannot be selected

• Switch between digital and analogue mode and select the desired digital/analogue channel.

Some channels are blank

• Scrambled/Subscription only channel. Subscribe to the pay TV service.

• Channel is used only for data (no picture or sound).

• Contact the broadcaster for transmission details.

Digital channels are not displayed

• Contact a local installer to find out if digital transmissions are provided in your area.

• Upgrade to a higher gain aerial.

General

Distorted picture and/or sound

• Keep the TV away from electrical noise sources such as cars, motorcycles, hair-dryers or optical equipment.

• When installing optional equipment, leave some space between the optional equipment and the TV.

• Check the aerial/cable connection.

• Keep the aerial/cable TV cable away from other connecting cables.

The TV turns off automatically (the TV enters standby mode)

• Check if the “Sleep Timer” is activated, or confirm the

“Duration” setting of “On Timer Settings” (page 25).

• If no signal is received and no operation is performed in the TV mode for 10 minutes, the TV automatically switches to standby mode.

The TV turns on automatically

• Check if the “On Timer” is activated (page 26).

Some input sources cannot be selected

• Select “AV Preset” and cancel “Skip” of the input source

(page 27).

The remote does not function

• Replace the batteries.

A channel cannot be added to the Favourite list

• Up to 999 channels can be stored in the Favourite list.

HDMI equipment does not appear on “HDMI

Device List”

• Check that your equipment is “Control for HDMI” compatible equipment.

Not all channels are tuned

• Check support web site for cable provide information.

http://support.sony-europe.com/TV/DVBC/

You cannot select “Off” in “Control for HDMI”.

• If any “Control for HDMI” compatible audio equipment is connected to the TV, you cannot select “Off” in this menu. If you want to change the audio output to the TV speaker, select “TV Speaker” in the “Speaker” menu

(page 27) .