Getting started. Avaya BCM50

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Chapter 1

Getting started

About this guide

The Installation and Maintenance Guide describes how to install, configure, and maintain the

Business Communications Manager 50 (BCM50) 2.0 systems.

The concepts, operations, and tasks described in this guide relate to the hardware of the BCM50 system. This guide provides task-based information about installing the hardware components and performing basic configuration tasks.

Use Nortel Business Element Manager, Startup Profile, and Telset Administration to configure various BCM50 parameters.

In brief, the information in this guide explains:

• installing hardware components

• starting and initializing the system

• replacing components

• testing the system

Audience

The Installation and Maintenance Guide is directed to installers who install, configure, and maintain BCM50 2.0 systems.

To use this guide, you must:

• be an authorized BCM50 2.0 installer or administrator within your organization

• know basic Nortel BCM50 terminology

• be knowledgeable about telephony and IP networking technology

Acronyms

The following is a list of acronyms used in this guide.

Table 1 Acronyms (Sheet 1 of 3)

Acronym

ACU

AIS

APC

Description

Audio conference unit

Alarm indication system

American Power Conversion

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Table 1 Acronyms (Sheet 2 of 3)

Acronym

MBM

MSC

MWI

NIC

ONS

FRU

GASM

GATM

KEM

KIM

KRS

LAN

LIU

DIMM

DMC

DSM

DSP

DSU

DTE

DTM

FEM

CLID

CNIC

CO

CSU

CTM

DDIM

DECT

DHCP

ASM

ATA

BCM

BRI

BRI CNIC

BRIM

CAP

CFA

Description

Analog station module (analog station media bay module)

Analog terminal adapter

Business Communications Manager

Basic rate interface

Basic rate interface compact network interface card

Basic rate interface module (basic rate interface media bay module)

Central answering position

Carrier failure alarm

Calling line identification

Compact network interface card

Central office

Channel service unit

Caller ID trunk module (caller ID trunk media bay module)

Digital drop and insert MUX

Digital enhanced cordless telecommunications

Dynamic host configuration protocol

Dual in-line memory module

Digital mobility controller

Digital station module (digital station media bay module)

Digital signal processor

Data service unit

Data terminal equipment

Digital trunk module (digital trunk media bay module)

Fiber expansion module

Field replaceable unit

Global analog station module (global analog station media bay module)

Global analog trunk module (global analog trunk media bay module)

Key expansion module

Key indicator module

Keycode retrieval system (Nortel keycode retrieval system)

Local area network

Line isolation unit

Media bay module

Media services card

Message waiting indication

Network interface card on-premise station

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Table 1 Acronyms (Sheet 3 of 3)

Acronym

REN

RFO

RMS

RPS

SAPS

SELV

SSD

UPS

OSI

PCI

PEC

PSTN

PSU

QoS

RAI

RAID

USB

VMWI

VoIP

WAN

Description

Open switch interval

Peripheral component interface

Processor expansion card

Public switched telephone network

Power supply unit

Quality of service

Remote alarm indication

Redundant array of independent disks

Ringer equivalence number

Redundant feature option

Root mean square

Redundant power supply

Station auxiliary power supply

Safety extra low voltage

System status display

Uninterruptable power supply

Universal serial bus

Visual message waiting indicator

Voice over Internet protocol

Wide area network

Symbols and text conventions

These symbols highlight critical information for the BCM50 2.0 system.

Caution: Alerts you to conditions where you can damage the equipment.

Danger: Alerts you to conditions where you can get an electrical shock.

Warning: Alerts you to conditions where you can cause the system to fail or work improperly.

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Note: Alerts you to important information.

Tip: Alerts you to additional information that can help you perform a task.

!

Security Note: Indicates a point of system security where you can change a default, or where the administrator must decide on the level of security required for the system.

Warning: Alerts you to ground yourself with an antistatic grounding strap before performing the maintenance procedure.

Warning: Alerts you to remove the BCM50 main unit and expansion unit power cords from the AC outlet before performing any maintenance procedure.

These conventions and symbols represent the Business Series Terminal display and dialpad.

Used for Convention Example

Word in a special font (shown in the top line of the display)

Dialpad buttons

Pswd:

Underlined word in capital letters

(shown in the bottom line of a two-line display telephone)

PLAY

£

Command line prompts on display telephones.

Display options on two-line display telephones.

Press the button directly below the option on the display to proceed.

Buttons you press on the dialpad to select a particular option.

These text conventions are used in this guide to indicate the information described:

Convention bold Courier text italic text

Description

Indicates command names, options, and text that you must enter.

Example: Use the info command.

Example: Enter show ip {alerts|routes} .

Indicates book titles.

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Convention plain Courier text

FEATURE

HOLD

RELEASE

Description

Indicates command syntax and system output (for example, prompts and system messages).

Example: Set Trap Monitor Filters

Indicates that you press the button with the corresponding icon on the telephone you are using.

Related publications

This section provides a list of additional documents referred to in this guide. Two publication types are available: Technical Documents on page 29 and User Guides on page 30.

Technical Documents

System Installation

BCM50 1.0 to BCM50 2.0 Upgrade Guide (NN40020-401)

Installation Checklist and Quick Start Guide (NN40020-308)

Keycode Installation Guide (NN40010-301)

R2MFC Media Bay Module Installation and Configuration Guide (NN40010-300)

System Programming

Administration Guide (NN40020-600)

Device Configuration Guide (NN40020-300)

Networking Configuration Guide (NN40020-603)

Telset Administration Guide (NN40020-604)

Telephones and Peripherals

Telephony Device Installation Guide (NN40020-309)

Digital Mobility

DECT Deployment and Demonstration Tool

Digital Mobility System Installation and Configuration Guide (NN40010-302)

T7406 Cordless Handset Installation Guide (NN40110-300)

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IP Telephony

WLAN IP Telephony Installation and Configuration Guide (NN40050-301)

Call Pilot

CallPilot Manager Set Up and Operation Guide (NN40090-300)

CallPilot Telephone Administration Guide (NN40090-500)

User Guides

There are no references to specific user guides.

How to get help

This section explains how to get help for Nortel products and services.

Getting Help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support

Web site: www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. More specifically, the site enables you to:

• download software, documentation, and product bulletins

• search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

• sign up for automatic notification of new software and documentation for Nortel equipment

• open and manage technical support cases

Getting Help over the phone from a Nortel Solutions Center

If you don’t find the information you require on the Nortel Technical Support Web site, and have a

Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following Web site to obtain the phone number for your region: www.nortel.com/callus

Getting Help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: www.nortel.com/erc

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Getting Help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.

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