Support Access. Watchguard XCS

Mail Delivery Settings

5. Select the Enable Transparent Mode check box.

6. Click Apply .

The system will reboot.

Support Access

Support Access allows technical support to connect to this system from the specified IP address. This setting does not need to be enabled during normal usage, and should only be enabled if requested by technical support.

For security reasons, Support Access communications use SSH (Secure Shell) to establish a secure connection via PKI (Public Key Infrastructure) encryption on a non-standard network port. Support Access will only allow a connection to be made from the WatchGuard network.

If Support Access is enabled and the system is installed behind a network firewall, you must open up

TCP port 10101 for support access to work.

To install and enable Support Access:

1. Select Administration > Software Updates > Updates .

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2. Select the support_access update.

3. Click Install .

The system will reboot.

4. Select Configuration > Network > Interfaces .

5. Go to the Support Access section.

6. Enable the Support Access check box to allow support access on this system.

Support access will only be allowed to originate from the specified Support Access IP Address. The IP address is provided by technical support.

7. Using the Support Access I/F drop-down box, select the network interface on which you want to allow support access on.

8. Click Apply .

WatchGuard XCS