advertisement
Monitor your WatchGuard XCS
Diagnostics
The Diagnostics section contains networking and SMTP utilities to help troubleshoot network and message
these diagnostic tools for troubleshooting.
Hostname Lookup — Allows you to verify host name resolution by looking up a host on a DNS name server.
SMTP Probe — Allows you to send a test email to a remote SMTP server.
Ping — Ensures network connectivity via ICMP ping.
Traceroute — Ensures routing connectivity by tracing the routes of network data from the source to the destination server.
Current admin and WebMail users
The Current Admin and WebMail Users section allows you to see who is logged in via the web admin interface or through a WebMail session.
Configuration information
The Configuration Info section shows you important system information such as the current version of the system software, the time it was installed, and licensing and hardware information.
User Guide 417
Monitor your WatchGuard XCS
Mail Queue
The Mail Queue page contains information on mail waiting to be delivered. Mail may be deferred because the destination mail system cannot be contacted.
If a message is deferred, the following schedule is used to attempt another mail delivery:
1000 seconds (first retry)
2000 seconds (second retry)
4000 seconds (third and subsequent retries until the message is delivered or the message expires in the queue)
The Maximum Time in Mail Queue setting is configured via Configuration > Mail > Delivery . The default is 5 days.
To view and manage the mail queue:
1. Select Activity > Queue/Quarantine > Mail Queue .
2. You can perform the following actions:
You can search for a specific mail message using the Search field.
Messages that appear to be undeliverable can be removed by selecting them and then clicking the
Remove link.
Select Remove All to remove all messages in the queue.
Any mail messages in the mail queue can be processed out of the queue by clicking the Flush Mail
Queue button. Only click this button once. If the mail queue does not process, you may be having other types of delivery problems and reprocessing the mail queue will only add additional load to the system.
418 WatchGuard XCS
Monitor your WatchGuard XCS
Message Quarantine
The Message Quarantine contains messages that have been quarantined because of a virus, malformed message, content violation, an illegal attachment, or attachments over the size limit.
To view and manage the message quarantine:
1. Select Activity > Queue/Quarantine > Message Quarantine .
2. You can perform the following actions:
Click a Message ID number to view the message details
Click the Delete button to delete the message from the quarantine
Click the Release button to release messages from the quarantine and deliver them to their original destination
The Delete All and Release All buttons are used specifically with the search function. You must enter a specific search pattern before using these controls. It is recommended that you use the Expiry
Options button to clear the quarantine area of all messages beyond a certain date.
3. Use the Search field to look for specific messages within the quarantine.
For example, you could search for the name of a specific virus so that any quarantined messages infected with that specific virus will be displayed.
The following message fields are searchable:
Sender, Recipient, or QueueID
Type (such as attachment , attachment size , malformed , virus , spyware , objectionable , compliance , antispam , pbmf , content rules , dfp , or possible virus to restrict the search to those types of messages.). You can combine the specified message type and include an attachment, virus, or spyware name, such as attachment file.exe
)
Date and time (such as 2009-09-14, 20:27:34, or both 2009-09-14 20:27:34)
Filename
Virus or spyware name
File Size
User Guide 419
advertisement
Related manuals
advertisement