Accessing quarantined spam. Watchguard XCS

Spam Quarantine and Trusted/Blocked Senders

Setting spam redirect options

To quarantine spam mail to the User Spam Quarantine, you must set the Intercept action to Redirect to and set the action data to the FQDN of the spam quarantine server. To quarantine mail to the spam quarantine, use the following procedure:

1. Select Security > Anti-Spam > Anti-Spam .

2. Set the Action for the spam level (such as Certainly Spam ) to Redirect to .

3. Set the Action data to the FQDN of the spam quarantine (either this system, or another system such as the Quarantine Server): spamquarantine.example.com

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Accessing quarantined spam

The quarantined spam folder can be viewed using the WebMail interface. Users can log in to their local or mirrored account on the WatchGuard XCS and view their own quarantine folder.

If you do not require or do not want the end users to log in locally to the WatchGuard XCS to retrieve these messages, they can simply use the linked actions contained in the spam quarantine summary notification to manage quarantined messages.

WebMail access must be enabled on a network interface in Configuration > Network > Interfaces to allow users to log into the WatchGuard XCS locally or use the linked actions in the spam quarantine summary notification.

Accessing the quarantine folder via IMAP

Users can also use IMAP to access the quarantine folders. You must enable IMAP globally and on your trusted network interfaces as required. This allows users to connect to the system via IMAP and move spam messages out of the quarantine into their own folders.

To enable access to the quarantine folder via IMAP:

1. Select Configuration > Mail > POP3 and IMAP to enable IMAP globally.

2. Select Configuration > Network > Interfaces to enable IMAP on a specific network interface.

3. Connect from a client using IMAP to view the spam_quarantine folder.

To retrieve false positives (messages that are not spam) from the quarantine, configure the client email application with two separate accounts, one for their normal account, and one for the spam quarantine. With this configuration the user can drag and drop messages from the quarantine to their mail account.

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Spam Quarantine and Trusted/Blocked Senders

Enable WebMail and Spam Quarantine access

To enable WebMail and Quarantine access:

1. Select Configuration > Network > Interfaces .

2. Select the WebMail check box for the specific network interface to allow users to log in to WebMail.

3. Select Configuration > WebMail > WebMail .

4. Select the Personal Quarantine Controls check box to provide users with the spam quarantine controls in the WebMail interface.

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Spam Quarantine and Trusted/Blocked Senders

Use WebMail to access the quarantine folder

To access the quarantine folder via WebMail:

1. Login to your WatchGuard XCS WebMail account.

2. Select Spam Quarantine on the left menu.

3. When you are in the Spam Quarantine page, you can perform the following actions:

ƒ Click the Release link to release the message back into your inbox.

ƒ Click the Trusted Sender link to automatically add the sender to your Trusted Senders List.

ƒ Click the Blocked Sender link to automatically add the sender to your Blocked Senders List.

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