Troubleshooting. LG BP250

5 Troubleshooting

Troubleshooting 33

Troubleshooting

General

Issue

The unit does not work properly.

Cause & Solution

y Turn off the power of this unit and the connected external device (TV,

Woofer, DVD-player, Amplifier, etc.) and turn it on again.

y Disconnect the power cord of this unit and the connected external device (TV, Woofer, DVD-player, Amplifier, etc.) and then try connecting again.

The Power does not turned on.

y Plug the power cord into the wall outlet securely.

y Be sure that the AC adaptor is connected to the unit securely.

The unit does not start playback.

y Insert a playable disc. (Check the disc type, color system, and regional code.) y Place the disc with the playback side down.

y Place the disc on the disc tray correctly inside the guide.

y Clean the disc.

y Cancel the Rating function or change the rating level.

The connected USB storage device is not recognized.

The angle cannot be changed.

y Multi-angles are not recorded on the DVD Video being played.

Cannot play video, photo or audio files.

y y

The files are not recorded in a format that the unit can play.

The unit does not support the codec of the video file.

The remote control does not work properly.

y Try using a different USB cable, some USB cables may not support enough current for normal USB operation.

y If you use a USB extension cable or USB HUB, the USB devices may not be recognized.

y A USB device which requires additional program installation when you have connected it to a computer is not supported.

y This unit supports only USB Flash Drive and USB External HDD with

FAT32 or NTFS format.

The unit is plugged in, but the power will not turn on or off.

The unit is not operating normally.

y The remote control is not pointed at the remote sensor of the unit.

y The remote control is too far from the unit.

y There is an obstacle in the path of the remote control and the unit.

y The batteries in the remote control are exhausted.

You can reset the unit as follows.

y Unplug the power cord, wait at least five seconds, and then plug it in again.

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34 Troubleshooting

Picture

Issue

There is no picture.

Picture noise appears

Cause & Solution

y Select the appropriate video input mode on the TV so the picture from the unit appears on the TV screen.

y Connect the video connection securely.

y Check the [HDMI Color Setting] in the [Settings] menu is set to the appropriate item that conforms to your video connection.

y Your TV may not support the resolution you have set on the player.

Change the resolution that your TV accepts.

y The player’s HDMI OUT jack is connected to a DVI device that does not support copyright protection.

y You are playing a disc recorded in a color system that is different from your TV.

y Set the resolution which your TV accepts.

Customer support

You can update the Player using the latest software to enhance the products operation and/or add new features. To obtain the latest software for this player (if updates have been made), please visit http://www.lg.com or contact LG Electronics customer care center.

Open source software notice

To obtain the source code under GPL, LGPL, MPL and other open source licenses, that is contained in this product, please visit http://opensource.lge.com.

In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download.

LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping and handling) upon email request to [email protected]. This offer is valid for three (3) years from the date on which you purchased the product.