JUNOS Internet Software Network Operations Guide: Hardware
!
show configuration | except SECRET-DATA —Display the configuration that currently is running on the router, which is the last committed configuration. If you have modified the configuration since you last committed it, the configuration information displayed by the show configuration command will be different from that displayed with the show command from the [edit] hierarchy level in JUNOS software CLI configuration mode.
!
show interfaces extensive —Display static status information about router interfaces.
!
show chassis hardware extensive —Display extensive information about hardware installed in the router chassis.
Step 6: Return the Failed Component
Action To return a failed component, follow these steps:
1.
Determine the part number and serial number of the component. To list the numbers for all components installed in the chassis, use the following CLI command: user@host> show chassis hardware
If the component does not appear in the hardware inventory listing, check the failed component for the attached serial number ID label.
NOTE: The cooling system components (fans and impellers) do not have serial numbers. Therefore, you will not see a serial number listed in the hardware inventory or a serial number ID label on the component.
2.
Obtain a Return Materials Authorization (RMA) number from JTAC. Open a support case using the Case Manager link at http://www.juniper.net/support/ or call 1-888-314-JTAC (within the United States) or 1-408-745-9500 (outside the
United States).
Provide the following information in your e-mail message or during the telephone call:
!
Part number, description, and serial number of the component
!
Your name, organization name, telephone number, fax number, and e-mail address
!
Shipping address for the replacement component, including a contact name, phone number, and e-mail address
!
Description of the failure, including log messages
The support representative will validate your request and issue an RMA number for the return of the component.
86 !
Using the Basic Monitoring Method
Chapter 11: Understanding the Method and Tools for Monitoring Router Components
3.
Pack the router or component for shipment, as described in the appropriate router hardware guide. Label the package with the corresponding RMA number.
Using the Basic Monitoring Method !
87
JUNOS Internet Software Network Operations Guide: Hardware
88 !
Using the Basic Monitoring Method
Part 3
Monitoring Key and Common Router
Components
!
Monitoring Key Router Components on page 91
!
Monitoring the Router Chassis on page 107
!
Monitoring the Routing Engine on page 125
!
Monitoring FPCs on page 163
!
Monitoring PICs on page 183
!
Monitoring the Craft Interface on page 197
!
Monitoring Power Supplies on page 217
!
Monitoring the Cooling System on page 251
!
Maintaining the Cable Management System, Cables, and Connectors on page 275
Monitoring Key and Common Router Components !
89
JUNOS Internet Software Network Operations Guide: Hardware
90 !
Monitoring Key and Common Router Components
Chapter 12
Monitoring Key Router Components
You monitor the key router components—the Routing Engine and the Packet
Forwarding Engine—to ensure that the router is handling general routing operations and is forwarding packets properly. This chapter provides an overview of the these components and includes the following information:
!
Understanding Key Router Components on page 92
!
Packet Forwarding Engine on page 92
!
Routing Engine on page 104
For information about what components comprise the Packet Forwarding Engine on each routing platform, see Table 29 on page 93.
For information about monitoring the Routing Engine, see:
!
Monitoring the Routing Engine on page 125
!
Monitoring Redundant Routing Engines on page 491
!
91
