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13 Support
Contacting support
If the information provided in this user guide, in the HP Notebook Reference Guide , or in Help and
Support does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP . For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html
.
Here you can:
● Chat online with an HP technician.
NOTE: When support chat is not available in a particular language, it is available in English.
● E-mail support.
● Find support telephone numbers.
● Locate an HP service center.
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Labels
The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer:
IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door.
For help finding these locations, refer to Getting to know your computer on page 4 .
● Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.
NOTE: Your service labels will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.
(3)
(4)
(5)
Component
(1)
(2)
Product name
Serial number (s/n)
Part number/Product number (p/n)
Warranty period
Model description (select models only)
Component
(1) Warranty period
(2) Model number
Labels 85
(3)
(4)
Serial number
Product number
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use.
● SIM (subscriber identity module) label (select models only)—Provides the ICCID (Integrated
Circuit Card Identifier) of the SIM. This label is located inside the battery bay.
● HP Mobile Broadband Module service label (select models only)—Provides the serial number of the HP Mobile Broadband Module. This label is located inside the battery bay.
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