Troubleshooting resources. HP EliteBook 720 G1 Notebook PC, EliteBook 820 G1 Notebook PC
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B Troubleshooting resources
● Access website links and additional information about the computer through Help and Support.
Select Start > Help and Support .
NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools that do not require an Internet connection.
● Contact support. For U.S. support, go to http://www.hp.com/go/contactHP . For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html
.
Choose from the following types of support:
◦ Chat online with an HP technician.
NOTE: When chat is not available in a particular language, it is available in English.
◦ E-mail support.
◦ Find support telephone numbers.
◦ Locate an HP service center.
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Table of contents
- 11 Welcome
- 12 Finding information
- 14 Getting to know your computer
- 14 Top
- 14 TouchPad
- 15 Lights
- 16 Buttons and fingerprint reader (select models only)
- 18 Keys
- 19 Front
- 20 Right
- 21 Left
- 22 Display
- 23 Bottom
- 25 Networking
- 25 Using an Internet service provider (ISP)
- 26 Connecting to a wireless network
- 26 Connecting to an existing WLAN
- 26 Setting up a new WLAN network
- 27 Configuring a wireless router
- 27 Protecting your WLAN
- 28 Navigating using the keyboard, touch gestures and pointing devices
- 28 Using the keyboard
- 28 Identifying the hot keys
- 29 Using keypads
- 29 Using the embedded numeric keypad
- 30 Turning the embedded numeric keypad on and off
- 30 Switching key functions on the embedded numeric keypad
- 30 Using an optional external numeric keypad
- 30 Using pointing devices
- 31 Setting pointing device preferences
- 31 Using the pointing stick
- 31 Using the TouchPad
- 31 Turning the TouchPad off and on
- 32 Navigating
- 32 Selecting
- 32 Using TouchPad gestures
- 33 Scrolling
- 33 Pinching/Zooming
- 34 Multimedia
- 34 Using the media activity controls
- 34 Audio
- 34 Connecting speakers
- 35 Adjusting the volume
- 35 Connecting headphones and microphones
- 35 Checking audio functions on the computer
- 36 Webcam (select models only)
- 36 Video
- 36 VGA
- 37 DisplayPort
- 38 Power management
- 38 Shutting down the computer
- 39 Refreshing your software content with Intel Smart Connect Technology
- 39 Setting power options
- 39 Using power-saving states
- 39 Initiating and exiting Sleep
- 40 Initiating and exiting Hibernation
- 40 Using the power meter and power settings
- 40 Setting password protection on wakeup
- 40 Using battery power
- 41 Finding additional battery information
- 41 Using Battery Check
- 41 Displaying the remaining battery charge
- 41 Maximizing battery discharge time
- 42 Managing low battery levels
- 42 Identifying low battery levels
- 42 Resolving a low battery level
- 42 Resolving a low battery level when external power is available
- 42 Resolving a low battery level when no power source is available
- 42 Inserting or removing the battery
- 42 Inserting a battery
- 43 Removing a battery
- 44 Conserving battery power
- 44 Storing a user-replaceable battery
- 45 Disposing of a user-replaceable battery
- 45 Replacing a user-replaceable battery
- 45 Using external AC power
- 46 Testing an AC adapter
- 47 External cards and devices
- 47 Using Memory Card Readers
- 47 Inserting a memory card
- 48 Removing a digital card
- 48 Using smart cards
- 49 Inserting a smart card
- 49 Removing a smart card
- 49 Using a USB device
- 50 Connecting a USB device
- 50 Removing a USB device
- 50 Using optional external devices
- 51 Using optional external drives
- 52 Drives
- 52 Handling drives
- 52 Using hard drives
- 53 Removing or replacing the service door
- 53 Removing the service door
- 53 Replacing the service door
- 54 Replacing or upgrading the hard drive
- 54 Removing the hard drive
- 55 Installing a hard drive
- 56 Improving hard drive performance
- 56 Using Disk Defragmenter
- 57 Using Disk Cleanup
- 57 Using HP 3D DriveGuard
- 57 Identifying HP 3D DriveGuard status
- 59 Security
- 59 Protecting the computer
- 60 Using passwords
- 60 Setting passwords in Windows
- 61 Setting passwords in Computer Setup
- 61 Managing a BIOS administrator password
- 62 Entering a BIOS administrator password
- 63 Managing a Computer Setup DriveLock password
- 63 Setting a DriveLock password
- 65 Entering a DriveLock password
- 65 Changing a DriveLock password
- 65 Removing DriveLock protection
- 66 Using Computer Setup Automatic DriveLock
- 66 Entering an Automatic DriveLock password
- 66 Removing Automatic DriveLock protection
- 67 Using antivirus software
- 67 Using firewall software
- 68 Installing critical security updates
- 68 Using HP Client Security
- 68 Installing an optional security cable
- 69 Using the fingerprint reader (select models only)
- 69 Locating the fingerprint reader
- 70 Maintenance
- 70 Inserting or removing the battery
- 72 Removing or replacing the service door
- 72 Removing the service door
- 73 Replacing the service door
- 74 Replacing or upgrading the hard drive
- 74 Removing the hard drive
- 74 Installing a hard drive
- 76 Adding or replacing memory
- 76 Adding or replacing memory modules
- 78 Updating programs and drivers
- 79 Cleaning your computer
- 79 Cleaning products
- 79 Cleaning procedures
- 79 Cleaning the display (All-in-Ones or Notebooks)
- 79 Cleaning the sides and cover
- 80 Cleaning the TouchPad and keyboard
- 81 Backup and recovery
- 82 Creating recovery media with HP Recovery Disc Creator
- 82 Creating recovery media
- 82 Backing up your information
- 83 Performing a system recovery
- 83 Using the Windows recovery tools
- 84 Using f11 recovery tools
- 85 Using a Windows 7 operating system DVD (purchased separately)
- 86 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)
- 86 Using Computer Setup
- 86 Starting Computer Setup
- 86 Navigating and selecting in Computer Setup
- 87 Restoring factory settings in Computer Setup
- 88 Updating the BIOS
- 88 Determining the BIOS version
- 88 Downloading a BIOS update
- 90 Using MultiBoot
- 90 About the boot device order
- 90 Choosing MultiBoot preferences
- 90 Setting a new boot order in Computer Setup
- 91 Dynamically choosing a boot device using the f9 prompt
- 91 Setting a MultiBoot Express prompt
- 92 Entering MultiBoot Express preferences
- 92 Using HP PC Hardware Diagnostics (UEFI) (select models only)
- 93 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
- 94 Support
- 94 Contacting support
- 95 Labels
- 97 Specifications
- 97 Input power
- 98 Operating environment
- 99 Traveling with the computer
- 101 Troubleshooting resources
- 102 Electrostatic discharge
- 103 Index