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P51_EN.book Page 78 Tuesday, August 15, 2006 5:16 PM
Troubleshooting information
If you encounter problems when using your PDA phone, please refer to the troubleshooting information below to solve them. If the problem still persists after you have tried the suggested solutions, please contact your dealer or customer service for assistance.
Do not attempt to disassemble the PDA phone by yourself. There are no user serviceable parts inside.
Call related problems
Cannot make outgoing calls.
Check the following:
• Is your PDA phone in the Flight mode? Change the Phone mode to On , so you can use the call related functions.
• Is there a SIM card in the phone? Install a valid SIM card.
• Is the signal strength strong enough? Try moving to a different location to obtain better signal reception.
• Is the call barring feature activated? Deactivate the feature if necessary.
Cannot answer incoming calls.
Check the following:
• Is your PDA phone in the Flight mode? Change the Phone mode to On , so you can use the call related functions.
• Is there a SIM card in the phone? Install a valid SIM card.
• Is the signal strength strong enough? Try moving to a different location to obtain better signal reception.
Cannot use certain call functions (call waiting, call barring, etc).
Depending on your network service provider, some call services may require extra subscription. Please contact your network service provider for details.
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There are noises during a call.
Check the following:
• Are you near a strong electromagnetic source (such as a TV, a microwave oven, etc.) during the call? Move to another location to reduce the interference effects.
• Check the status of signal reception. If necessary, move to another location where reception is better.
Poor reception.
Check the following:
• The network signal is too weak at your current location. (For example, in a basement or near a tall building, wireless transmissions may not effectively reach the signal.)
• The network is busy at the current time. (For example, during peak times, there may be too much network traffic to handle additional calls.)
• You are too far away from a base station for your network operator.
Echo or noise.
Check the following:
• Poor network trunk quality on the part of your network operator.
• Poor local telephone line quality.
SIM card error.
Check the following:
• SIM card malfunction or damage.
• SIM card inserted improperly.
• Debris on the SIM card contacts.
There are echoes when using VoIP (Voice over IP) phone.
Check the following:
Suggest to use VoIP in a spacious area or with earphones to get the best reception and quality.
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Message problems
Cannot send or receive text messages.
Check the following:
• Is the phone in the Flight mode? Change the Phone mode to On .
• Is the signal strength strong enough? Try moving to a different location to obtain better signal reception.
Cannot send or receive multimedia messages.
Check the following:
• Is the phone in the Flight mode? Change the Phone mode to On .
• Have you subscribed to the MMS service from your network service provider? The MMS service may require extra subscription.
• Has the MMS setting been correctly configured? Check the setting with your network service provider.
• The status of phone memory. Is there enough space? Delete some files if necessary.
Cannot send or receive Email.
Check the following:
• Check your network connection.
• Has the Email setting been correctly configured? Check the setting with your Email service provider.
Internet problems
Cannot connect to the Internet.
See "Connections settings" on page 35 for details.
Connection problems
Cannot connect the PDA phone to PC using the data cable.
Check the following:
• Is the power of the PDA phone turned on?
• Check the data cable.
• Make sure the ActiveSync is installed.
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System problems
Cannot turn on the phone.
Check the following:
• Make sure that you have slided the battery lock to the lock position.
• Is the battery fully charged? Check the battery and fully charge it if necessary.
• Are the battery contact terminals clean? Seek your dealer’s help to clean the terminals.
• If the problem remains,
see "Hard reset" on page 15 for more information.
Battery charging problems
Cannot turn on the PDA phone when charging.
Check the following:
This shows that the battery is over-discharged when you find the indicator on the PDA phone turns to orange and the PDA phone cannot be turned on while charging it. When the battery is over-discharged, it loses all its electric power. Please charge the phone for over 30 minutes and the system will boot up automatically.
Cannot turn on the PDA phone after charging for over 30 minutes.
Check the following:
When you find that you still cannot turn on the PDA phone after charging it for over 30 minutes, this means that the PDA phone has entered the deep sleep mode incorrectly and thus the PDA phone cannot be turned on normally. Please note that if there are still some programs running and they are not closed correctly before the PDA phone enters the deep sleep mode, the PDA phone will enter the sleep mode incorrectly.
Solutions:
Step 1. Press Power .
Step 2. If Step 1 does not work, activate soft reset. For details, see "Soft reset" on page 15.
Step 3. If step 2 does not work, activate hard reset. For details, see "Hard reset" on page 15.
When carrying the phone to board a plane:
Check the following:
• Switch the phone to the Flight mode.
• Unlock the battery lock to let the phone enter the deep sleep mode.
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ActiveSync problems
Cannot run ActiveSync or connection fails.
Solution:
• Make sure ActiveSync is properly installed and related settings are correct.
• Restart your system.
• Make sure the data cable is connected properly.
Connection is not stable.
Solution:
• Tap Start > Settings > Connections > USB to PC and uncheck Enable advanced network functionality .
• Disable the virus protection program and/or the firewall on the PC.
Cannot synchronize data.
Solution:
• In ActiveSync on the computer, click Tools: Options to make sure at least one data type is selected.
• Make sure the data cable is connected properly.
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