(TD-2120N/2130N only). Brother TD-2120N, TD-2020/2020A, TD-2130N

Troubleshooting

Error Messages for Touch Panel Display (Optional)

(TD-2120N/2130N only)

If an error message appears on the LCD of the touch panel display (optional) (TD-2120N/2130N only), check for a solution in the following table.

To clear an error message that appeared, perform the following procedures.

If the STATUS indicator on the printer is blinking in red:

Press the (Power) button once. If the error is still not cleared, turn the printer off, then on again.

If the STATUS indicator on the printer is not blinking in red:

Press any key in the touch panel once.If the error is still not cleared, turn the printer off, then on again.

If the error message is still displayed, even after performing the procedures described above, contact Brother Customer Service.

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Error message

Check Media!

Close Cover!

Communication

Error!

Database Record

Problem!

Solution

 Is the correct RD Roll installed?

Check that the correct media, for example, type (die-cut label or continuous length tape) and die-cut label size, is installed.

 Is the RD Roll installed correctly?

If not, remove the RD Roll, and then reinstall it.

For details, see Inserting the RD Roll on page 15.

If the label peeler (optional) is being used, see

Inserting the RD Roll on page 107.

 Are the media guides not touching the side of the RD Roll?

Move the media guides against the side of the RD Roll.

For details, see Inserting the RD Roll on page 15.

 Is enough of the roll remaining?

If not, install a new RD Roll.

Is the RD Roll compartment top cover open?

Check that the RD Roll compartment top cover is closed.

 Transfer of the data failed. When sending a template as a BLF file, an error is indicated if the model name in the file is different.

 Has the wireless LAN or Bluetooth connection been interrupted? (when using the optional WLAN or Bluetooth interfaces).

The wireless LAN or Bluetooth connection established while the printer is on was interrupted. Turn off the printer, check that the slide switch for the WLAN interface or Bluetooth interface has been turned on, and then turn the printer on again.

 There is no database with the specified number. Specify a correct number.

 An error is indicated if the search of a template with a linked database fails.

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Chapter 7

Error message

No Template

Selected!

Setting Wireless

LAN Unsuccessful!

Try again

Memory Full!

Solution

 There is no template with the specified number. Specify a correct number.

 When printing a template, an error is indicated if the specified template does not exist.

 The access point could not be found.

 An access point for establishing a connection could not be specified.

Wrong Password!

 Tape exceeding 39.37" (1 m) or incompatible files cannot be printed.

 An error is indicated if data is transferred, causing the capacity of the user storage area to be exceeded.

 Is the administrator password correct?

Type in the correct password.

 If you do not remember the password, use [ Device settings ] of the “ Printer

Setting Tool

” to reset the password. For details, see Admin Password on page 39.

Incorrect Value!

Has a value outside of the allowable range been entered?

Type in a value within the allowable range.

Has a device been connected that is not supported by the USB host port?

Noncompliant USB device. Remove

Device!

Charging Error!

Replace Battery

An overcurrent was detected by the USB host port, or connection of an unsupported device was detected. Turn off the printer, and then check the connected device.

Has the rechargeable battery failed to recharge? (when using the optional rechargeable Li-ion battery).

If recharging is not completed after a certain length of time, recharging has failed.

Use the AC adapter.

Is the printer in mass storage mode?

Mass Storage

Operation error!

An error is indicated if the file system becomes corrupted or a file is copied while a mass storage file is being processed. Turn off the printer.

Recharge Battery!

Does the rechargeable battery have a low charge? (when using the optional rechargeable Li-ion battery).

Use the AC adapter.

System Error! 01 If the error message is displayed, contact Brother Customer Service.

System Error! 02

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