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IQ Envoy Installation and Operation
Pre-installation Checks
Review the following pre-installation checks before you install the IQ Envoy.
IMPORTANT : Enphase IQ Envoy and IQ 6 and IQ 6+ Micros do not communicate with, and should not be used with, previous generation Enphase Microinverters and Envoys. Always use IQ 6 and/or IQ6+
Microinverters with an IQ Envoy.
Plan the Power Connection
Plan to install the IQ Envoy in a NRTL certified, NEMA type 3R (or better) enclosure. Use an appropriately rated enclosure if hard-wiring indoors.
Plan the Internet Connection
Additional requirements to use the Enlighten web-based monitoring and analysis software are:
•
Internet connection for the IQ Envoy through a traditional router or modem or Enphase Mobile
Connect [Enphase model CELLMODEM-01 (3G) or CELLMODEM-03 (4G)]. Decide whether to connect the IQ Envoy to the Internet using integrated Wi-Fi, an Enphase Mobile Connect modem, or using a PLC bridge with Ethernet cables.
•
One of the following Web browsers with cookies enabled: Chrome 44 or higher, Firefox 41 or higher, Internet Explorer 11, Microsoft Edge for Windows, Safari 8 or higher.
Download the Installer Toolkit App
The Enphase Installer Toolkit is a mobile app for iOS and Android devices that allows installers to configure the system while onsite, eliminating the need for a laptop and improving installation efficiency.
•
Download the Enphase Installer Toolkit mobile app and open it to log in to your Enlighten account. With this app, you can connect to the Envoy to track system installation progress. To download, go to enphase.com/installer-toolkit or scan the QR code:
•
Download the latest version of the software to your mobile device. To do so, go to the Envoy Resources screen in the Installer Toolkit Settings .
•
To run the Installer Toolkit app, you need either of the following mobile devices:
•
An Android mobile device running Android version 5 (Lollipop) or later, or
•
An iOS device running iOS 8 or later.
Enphase Installer
Toolkit mobile app
8 © 2017 Enphase Energy Inc. 141-00039 Rev 01
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Table of contents
- 5 SAFETY
- 5 Read this First
- 5 Safety Instructions
- 6 The Enphase IQ Envoy
- 6 How the Enphase Microinverter System Works
- 7 Installation Planning and Preparation
- 8 Pre-installation Checks
- 8 Plan the Power Connection
- 8 Plan the Internet Connection
- 8 Download the Installer Toolkit App
- 9 Metering Considerations
- 9 Box Contents
- 9 Required Items
- 9 Optional Items
- 10 System Capacity
- 10 Create the Map and Install the PV Modules and Microinverters
- 11 Installation Sequence
- 12 Installing the IQ Envoy – Part
- 12 1. Choose a Location for the IQ Envoy
- 13 2. Provide a Power Connection
- 14 3. Install CTs for Metering
- 15 Install the CT for Production Metering
- 15 Install CTs for Consumption Metering (Optional)
- 16 Extend Consumption CT Leads, If Needed
- 16 4. Energize and Update the IQ Envoy
- 17 Installing the IQ Envoy – Part
- 17 5. Detect the Devices
- 17 Method A: Provision Devices with Installer Toolkit
- 17 Method B: Discover Devices with Installer Toolkit
- 18 Method C: Discover Devices with the IQ Envoy
- 18 With All Methods
- 18 6. Verify Configuration and Enable the Meters
- 18 7. Connect to Enlighten
- 19 Method A: Integrated Wi-Fi
- 20 Method B: Enphase Mobile Connect Modem
- 20 Method C: Ethernet Cable
- 21 Method D: Power Line Communication Bridges
- 21 If the Internet Connection Fails
- 21 8. Send System Summary Report
- 22 9. Activate Monitoring
- 22 Method A: If the IQ Envoy is Associated with a System in Installer Toolkit
- 22 Method B: If the IQ Envoy is NOT associated with a System in Installer Toolkit
- 22 View System Performance in Enlighten
- 23 IQ Envoy Operation
- 23 IQ Envoy Displays and Controls
- 23 IQ Envoy LED States
- 24 LED Behavior at Initial Start Up
- 24 Initial Communications Check
- 24 More about Device Communications States
- 24 Initiate a New Scan for Microinverters
- 25 Connecting to IQ Envoy
- 25 Connect Using the Installer Toolkit App
- 25 Method A: Use the Site’s Wireless Router to Connect to the IQ Envoy
- 25 Method B: Create a Wireless Access Point
- 26 Complete the Connection to IQ Envoy with Installer Toolkit
- 28 Connect Remotely Using Enlighten
- 29 Connect Using the IQ Envoy Local Interface
- 29 View Production Readings
- 30 View or Change Monitoring Settings
- 33 View Microinverter Information
- 33 View Envoy Information
- 33 Open a Connection for Enphase Troubleshooting
- 34 Troubleshooting
- 34 Device Detection Issues
- 34 Issue: Installer Toolkit Shows “Cross Domain Traffic Reported
- 34 Issue: Device Communications LED is Solid Amber
- 34 Issue: Installer Toolkit Detects Fewer Microinverters than Expected
- 35 Issue: No Microinverters are Reporting
- 35 Issue: Installer Toolkit Indicates that Scanning is Inhibited
- 35 Power Production Issues
- 35 Issue: Power Production LED is solid amber
- 36 Internet Connection Issues
- 36 Issue: Network Communications LED is Amber or Off
- 37 Issue: Wi-Fi Problems
- 37 Issue: Cellular Modem Connection Status “Not Connected
- 37 Issue: IQ Envoy is not Connecting with a New Router
- 38 Local Networking Considerations
- 38 DHCP versus Static IP Addressing
- 38 MAC Filtering
- 38 Firewall Settings
- 39 Microinverter Issues
- 39 Clear “DC Resistance Low - Power Off” Condition
- 40 Clear “GFI Tripped” Condition
- 42 Replacing an IQ Envoy
- 44 Technical Data