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IQ Envoy Installation and Operation
Connect to a broadband router using one of these methods, described in the following sections:
•
Method A: Integrated Wi-Fi
•
Method B: Enphase Mobile Connect [order Enphase CELLMODEM-01 (3G) or CELLMODEM-03 (4G) separately]
•
Method C: Ethernet cable (not included, installer must provide). This method requires that you use the ferrite bead included with the IQ Envoy.
•
Method D: Power Line Communication Bridges (order EPLC-01 separately). This method requires that you use the ferrite bead included with the IQ Envoy.
Method A: Integrated Wi-Fi
The IQ Envoy integrated Wi-Fi operates at both 2.4GHz and 5GHz and supports several wireless security protocols in addition to Wi-Fi WPS. These include WEP Open
System, WEP Shared Key, WPA-PSK, WPA2-PSK, WPA-EAP, and WPA2-EAP. To use the Enphase integrated Wi-Fi, you need a wireless router. a. On the IQ Envoy, verify that no Ethernet cable is plugged into the RJ 45 port. b. If your router supports WPS, press and hold the WPS button on the wireless router for a few seconds. On most routers, a WPS LED begins flashing. c. If you are using the Installer Toolkit mobile app, tap the Network button, tap Wi-Fi , and find and select your network. If the wireless router does not support WPS, you may be prompted to enter a password.
If you are not using the Installer Toolkit mobile app, you can only connect using WPS. Initiate a WPS connection by pressing and holding the AP Mode button for 5 seconds.
The Network Communications LED begins flashing green. Within three minutes the Network
Communications LED lights solid green, indicating a successful connection to the Internet and to
Enlighten. If the Network Communications LED remains off or lights solid amber see “Internet Connection
Issues” on page 36.
19 © 2017 Enphase Energy Inc. 141-00039 Rev 01
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Table of contents
- 5 SAFETY
- 5 Read this First
- 5 Safety Instructions
- 6 The Enphase IQ Envoy
- 6 How the Enphase Microinverter System Works
- 7 Installation Planning and Preparation
- 8 Pre-installation Checks
- 8 Plan the Power Connection
- 8 Plan the Internet Connection
- 8 Download the Installer Toolkit App
- 9 Metering Considerations
- 9 Box Contents
- 9 Required Items
- 9 Optional Items
- 10 System Capacity
- 10 Create the Map and Install the PV Modules and Microinverters
- 11 Installation Sequence
- 12 Installing the IQ Envoy – Part
- 12 1. Choose a Location for the IQ Envoy
- 13 2. Provide a Power Connection
- 14 3. Install CTs for Metering
- 15 Install the CT for Production Metering
- 15 Install CTs for Consumption Metering (Optional)
- 16 Extend Consumption CT Leads, If Needed
- 16 4. Energize and Update the IQ Envoy
- 17 Installing the IQ Envoy – Part
- 17 5. Detect the Devices
- 17 Method A: Provision Devices with Installer Toolkit
- 17 Method B: Discover Devices with Installer Toolkit
- 18 Method C: Discover Devices with the IQ Envoy
- 18 With All Methods
- 18 6. Verify Configuration and Enable the Meters
- 18 7. Connect to Enlighten
- 19 Method A: Integrated Wi-Fi
- 20 Method B: Enphase Mobile Connect Modem
- 20 Method C: Ethernet Cable
- 21 Method D: Power Line Communication Bridges
- 21 If the Internet Connection Fails
- 21 8. Send System Summary Report
- 22 9. Activate Monitoring
- 22 Method A: If the IQ Envoy is Associated with a System in Installer Toolkit
- 22 Method B: If the IQ Envoy is NOT associated with a System in Installer Toolkit
- 22 View System Performance in Enlighten
- 23 IQ Envoy Operation
- 23 IQ Envoy Displays and Controls
- 23 IQ Envoy LED States
- 24 LED Behavior at Initial Start Up
- 24 Initial Communications Check
- 24 More about Device Communications States
- 24 Initiate a New Scan for Microinverters
- 25 Connecting to IQ Envoy
- 25 Connect Using the Installer Toolkit App
- 25 Method A: Use the Site’s Wireless Router to Connect to the IQ Envoy
- 25 Method B: Create a Wireless Access Point
- 26 Complete the Connection to IQ Envoy with Installer Toolkit
- 28 Connect Remotely Using Enlighten
- 29 Connect Using the IQ Envoy Local Interface
- 29 View Production Readings
- 30 View or Change Monitoring Settings
- 33 View Microinverter Information
- 33 View Envoy Information
- 33 Open a Connection for Enphase Troubleshooting
- 34 Troubleshooting
- 34 Device Detection Issues
- 34 Issue: Installer Toolkit Shows “Cross Domain Traffic Reported
- 34 Issue: Device Communications LED is Solid Amber
- 34 Issue: Installer Toolkit Detects Fewer Microinverters than Expected
- 35 Issue: No Microinverters are Reporting
- 35 Issue: Installer Toolkit Indicates that Scanning is Inhibited
- 35 Power Production Issues
- 35 Issue: Power Production LED is solid amber
- 36 Internet Connection Issues
- 36 Issue: Network Communications LED is Amber or Off
- 37 Issue: Wi-Fi Problems
- 37 Issue: Cellular Modem Connection Status “Not Connected
- 37 Issue: IQ Envoy is not Connecting with a New Router
- 38 Local Networking Considerations
- 38 DHCP versus Static IP Addressing
- 38 MAC Filtering
- 38 Firewall Settings
- 39 Microinverter Issues
- 39 Clear “DC Resistance Low - Power Off” Condition
- 40 Clear “GFI Tripped” Condition
- 42 Replacing an IQ Envoy
- 44 Technical Data