270 Backing up and restoring programs

Restore a backed up program

Delete unwanted backups

Norton CleanSweep maintains compressed backup files of uninstalled programs. Once you are sure that you no longer want to restore a program, you can delete its backup.

To delete a backup

1 On the left side of the main window, click

Norton

CleanSweep > Programs.

2 Click Restore Wizard.

Restore Wizard displays a list of backed up programs.

3 Select the backup to delete, then click Delete.

Backup Wizard displays a summary of what will be deleted.

4 Click Yes to delete the backup.

The backup is deleted, and no longer appears in the list of backed up programs.

5 Click Cancel to return to the main window.

Delete a backup in response to an alert

Norton CleanSweep alerts you to keep an existing backup or delete it to make more hard disk space available.

To delete a backup in response to an alert

1 In the Old Backup Files alert, click Yes.

2 In Restore Wizard, ensure that the item you want to delete is selected.

3 Click Delete.

4 Click Yes to confirm the deletion.

Restore a backed up program

Restore Wizard uses a Norton CleanSweep backup to restore a program to its original state.

To restore a backed up program

1 On the left side of the main window, click

Norton

CleanSweep > Programs.

Backing up and restoring programs

Restore a backed up program

271

2 Click Restore Wizard.

3 Select the backup to restore, then click Next.

4 In the selected backup, select the items that you want to restore. Your options are:

All the files

Only the files selected below

Restore all of the files that are associated with the program.

Specify the files to restore before you proceed.

See “Restore a program to a different program group” on page 271.

5 Click Next.

6 Specify how you want Norton CleanSweep to proceed if a file that is being restored already exists, then click

Next.

7 Click Next to accept the default setting and have

Norton CleanSweep restore the files to the location where they were previously stored.

You can also restore the files to a different location.

8 Click Finish to restore the backup.

9 In the Restore Complete dialog box, click Yes to delete the backup.

10 Click OK.

Restore a program to a different program group

You can restore a backed-up program to a different location.

w

Some programs may malfunction if they are not restored to their original locations.

To restore a backed up program to a different location

1 On the left side of the main window, click

Norton

CleanSweep > Programs.

2 Click Restore Wizard.

Restore Wizard displays a list of backed up programs.

3 Select a program to restore, then click Next.

Restore Wizard displays the original installed location.

272 Backing up and restoring programs

Restore a backed up program

4 Click No, let me select the location, then click

Next.

5 Select or type a folder name for the restored program’s new location.

6 Select the program group to which the program will be restored, then click Next.

7 Confirm the location to which the program will be restored.

8 To view a summary of what will be restored, click

View.

9 Click Finish.

The program is restored to the selected program group location.

10 In the Restore Complete dialog box, specify what you would like to do with the backup files, now that the program has been restored. Your options are:

Yes

No

Delete the backup (recommended.)

Keep the backup.

11 Click OK.

Troubleshooting

274

Troubleshooting

20

Explore the Symantec service and support Web site

On the Symantec service and support Web site, you can find the latest protection and program updates, patches, online tutorials, Knowledge Base articles, and virus removal tools.

To explore the Symantec service and support Web site

1 On the Internet, go to www.symantec.com/techsupp

2 On the service and support Web page, under the heading home & home office/small business, click

Continue.

3 On the home & home office/small business page, click

start online support.

4 Follow the links to the information that you want.

If you cannot find what you are looking for using the links on the introduction page, try searching the Web site.

276 Troubleshooting

Explore the Symantec service and support Web site

To search the Symantec service and support Web site

1 On the left side of any Symantec Web site page, click

search.

2 On the search page, type a word or phrase that best represents the information for which you are looking.

Use the following guidelines when searching the

Symantec Web site:

2

2

Type a single word in lowercase letters to find all occurrences of the word, including partial matches. For example, type install to find articles that include the word install, installation, installing, and so on.

Type multiple words to find all occurrences of any of the words. For example, type virus definitions to find articles that include virus or definitions or both.

2

2

2

2

Type a phrase enclosed in quotation marks to find articles that include this exact phrase.

Type a plus (+) sign in front of all of the search terms to retrieve documents containing all of the words. For example, +Internet +Security finds articles containing both words.

For an exact match, type the search words in uppercase letters.

To search for multiple phrases, enclose each phrase in quotation marks and use commas to separate the phrases. For example, “purchase product”, “MAC”, “Norton SystemWorks” searches for all three phrases, and finds all articles that include any of these phrases.

3 Select the area of the Web site that you want to search.

4 Click Search.