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Disk Editor
Recover lost subdirectories from a corrupt directory
309
Repaired directory structure
Recovery methods
Track information on paper as you complete the following procedures by creating three columns. Label them as follows:
1
1
1
Corrupt directory cluster number
Good sectors
Lost directories
To recover subdirectories from a corrupt directory, use the following procedures.
Action For more information
Locate clusters for the corrupt directory.
See “To locate the cluster for the corrupt directory” on page 310.
Find readable sectors.
See “To find all of the readable sectors” on page 311.
310 Disk Editor
Recover lost subdirectories from a corrupt directory
Action For more information
Copy good entries to the root directory.
See “To copy the good entries to the root directory” on page 311.
Find lost directories.
See “To find lost directories” on page 312.
Link lost directories to the root directory.
See “To link the lost directories to the root directory” on page 313.
Adjust parent directory pointers.
See “To adjust the parent directory pointers within each recovered directory” on page 313.
To locate the cluster for the corrupt directory
1 Start Disk Editor.
2 On the Object menu, click Drive.
3 In the Select The Disk You Wish To Edit dialog box, select the drive with the corrupt directory, then press
Enter.
Disk Editor scans the disk.
4 On the Object menu, click Directory.
5 In the Change Directory dialog box, select the parent of the corrupt directory, then press Enter.
6 In the Directory View, select the corrupt directory, then press Enter.
In most cases, you get read errors immediately after you press Enter. Usually only one or two sectors that make up the cluster are damaged, which lets you read the remaining good sectors. The good sectors cut down your workload, since you can copy the data that is within them to the root directory.
You will have to re-create the data in the corrupt
sectors. See “To find lost directories” on page 312.
7 Record the number in the Cluster field for the corrupt directory’s entry on your piece of paper in the Corrupt directory cluster number column.
Disk Editor tries to read the cluster that the corrupt directory occupies.
Disk Editor
Recover lost subdirectories from a corrupt directory
311
Usually only one or two sectors are damaged, which lets you read the remaining good sectors.
To find all of the readable sectors
1 If you immediately get a read error from Disk Editor, press Enter to clear the message.
2 Press PageDown to read the next sector of the cluster.
3 Record the good sector number on your piece of paper in the Good sectors column.
The current sector number is displayed at the beginning of each sector in logical mode.
4 Continue pressing PageDown until you reach the end of the cluster or cannot advance past the read errors.
Using the good sector numbers, you can relocate the valid entries to the root directory.
To copy the good entries to the root directory
1 Start Disk Editor.
2 On the Object menu, click Sector.
3 In the Select Sector Range dialog box, type the first sector number from your “Good sectors” list into the
Starting Sector and Ending Sector text boxes, then press Enter.
Disk Editor displays the sector in Directory View.
4 On the View menu, click As Directory.
5 On the Edit menu, click Mark.
6 Select all of the valid entries and exclude entries labeled Unused Directory Entry.
7 On the Edit menu, click Copy to copy the selected entries to the Disk Editor Clipboard.
8 On the Object menu, click Directory.
9 In the Change Directory dialog box, press Enter to select the root directory.
Disk Editor displays the root directory in Directory
View.
10 Select the first entry labeled
Unused Directory
Entry.
312 Disk Editor
Recover lost subdirectories from a corrupt directory
11 On the Edit menu, click Paste Over to append the directory entries from the Disk Editor Clipboard to the root directory.
12 On the Edit menu, click Write Changes.
13 Repeat steps 2 to 12 for all of the sectors that you recorded.
Use Disk Editor to locate all of the top-level directories that you want to recover. Once the directories are found,
Disk Editor can link them back to the root directory.
To find lost directories
1 Start Disk Editor.
2 On the Object menu, click Cluster.
3 In the Select Cluster Range dialog box, in the Starting
Cluster text box, type 2, then press Enter.
4 On the Tools menu, click Find Object >
Subdirectory.
Disk Editor searches for the cluster string.
5 When Disk Editor finds the search string, on the View menu, click As Directory.
6 Do one of the following:
2
2
If the screen does not resemble the contents of a directory, on the Tools menu, click Find Again until the information on the screen does resemble a directory.
If the screen does resemble a directory, look at the number in the Cluster field for the “. . ” (two periods followed by six spaces) entry. If this number is the same as the number that you recorded for the Corrupt directory cluster number, record the number next to the Cluster label on the status line on your piece of paper in the Lost directories column.
7 On the Tools menu, click Find Again and repeat step
6 to search for additional lost directories until you locate all of the top-level child directories that you want to recover.
Once lost directories are found, Disk Editor can link them back to the root directory.
Disk Editor
Recover lost subdirectories from a corrupt directory
313
To link the lost directories to the root directory
1 Start Disk Editor.
2 On the Object menu, click Directory.
3 In the Change Directory dialog box, select the root directory, then press Enter.
Disk Editor displays the root directory in Directory
View.
4 Select the first entry labeled
Unused Directory
Entry.
5 In the Name field, type a unique name for the current top-level directory.
6 In the Size field, type
0
7 In the Date and Time fields, type the current date and time.
8 In the Cluster field, type the cluster number for the lost directory that you are currently working with from the Lost directories column.
9 With the cursor in the D column, press the
SPACEBAR to toggle the directory attribute on.
10 Repeat steps 2 to 9 for all of the lost directories in the
Lost directories column.
11 On the Edit menu, click Write Changes, then press
Enter.
12 In the Write Changes dialog box, click Write.
You have recovered the directories.
Disk Editor allows you to rebuild the directory structure by adjusting the directory pointers within each recovered directory.
To adjust the parent directory pointers within each recovered directory
1 Select one of the recovered directory entries, then press Enter.
You should see the contents of the directory with the first two entries being “.” and “..”.
2 In the Cluster field for the “..” entry, type
0
3 On the Edit menu, click Write Changes, then press
Enter.
314 Disk Editor
Lift data from a damaged hard disk
4 In the Write Changes dialog box, press Enter to write the change.
5 Select the “..” entry again, then press Enter.
This confirms the link by returning you to the root directory and puts you where you need to be for the next recovered directory.
6 Repeat steps 1 to 5 for each of the recovered directories.
Use Norton Disk Doctor to clean up any lost clusters that were left on your disk. If you save the lost clusters as files, you can examine them and recover any additional lost files. Simply rename the files that you want and delete the rest. Norton Disk Doctor uses the file naming scheme FILE0000._DD, FILE0001._DD, and so on for the file names that represent lost clusters.
Now that you have recovered the directories, re-create the directories that they originally resided in and move them back. You do not have to worry about the directories being re-created in the same spot. Windows now avoids the bad area on the disk.
Lift data from a damaged hard disk
Extracting data from a disk is a time-consuming process, so you should only try to recover files that you have not backed up or do not have copies of elsewhere. Reinstall any program files from their original disks rather than trying to recover them with Disk Editor from a corrupt hard disk.
Neither Windows nor Norton Disk Doctor can access a corrupt disk. However, Disk Editor can access most bad disks and let you lift the data that they contain.
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Table of contents
- 15 Scan for viruses using the CD
- 16 If Windows doesn’t start
- 17 If you have your Windows Startup Disk
- 17 If you have access to another computer
- 19 When to use Norton GoBack
- 20 Run Norton Disk Doctor from the CD
- 30 When to activate your product
- 30 Locate the product key
- 32 Norton Utilities features
- 34 Norton CleanSweep features
- 42 Supported email clients
- 43 Unsupported email programs
- 44 Supported instant messenger clients
- 44 Norton GoBack requirements
- 48 Customize installation
- 50 Use the Information Wizard
- 52 Read the Readme file
- 53 Before you install Norton GoBack
- 54 Install Norton GoBack
- 55 After you install Norton GoBack
- 61 Start Norton SystemWorks
- 63 Use Norton Tray Manager
- 63 Use the Windows desktop shortcut menu
- 65 Start utilities from the CD
- 76 Ignore problems found by One Button Checkup
- 78 Check Office Plug-in status
- 80 Check the Activity Log
- 82 About Rescue Disks
- 83 Create a Rescue Disk set
- 85 Test your Rescue Disks
- 85 Update your Rescue Disks
- 86 Rescue Disk options
- 89 Look up glossary terms
- 89 Use online Help
- 90 Readme file
- 90 Access the User’s Guide PDF
- 91 Symantec products on the Web
- 92 Subscribe to the Symantec Security Response newsletter
- 96 Customize One Button Checkup Repair History
- 97 Create a new One Button Checkup schedule
- 99 Change a One Button Checkup schedule
- 103 Set One Button Checkup Repair History options
- 109 Set Norton System Doctor startup options
- 113 Use the Norton CleanSweep Master Log
- 114 Set Fast & Safe Cleanup options
- 116 About System options
- 117 About Internet options
- 118 About Other options
- 120 If you need to restore default Norton AntiVirus settings
- 124 Set a profile’s general options
- 124 Change profile information
- 125 Change profile passwords
- 126 Change profile identity
- 126 Change profile addresses
- 127 Change profile credit cards
- 128 Change profile security level
- 129 View or delete managed passwords
- 129 View or delete ignored passwords
- 130 View or delete ignored Quick Fill sites
- 132 Delete unnecessary Web files
- 132 View Web Cleanup files
- 138 View Connection Keep Alive status
- 142 About Norton GoBack safe points
- 144 Revert your hard disk from the Norton GoBack boot menu
- 145 Boot from a floppy disk with Norton GoBack protection
- 145 Clear your computer’s history
- 150 About profiles
- 151 About strong passwords
- 156 Start Norton Password Manager
- 157 View a profile’s status and settings
- 158 Close Norton Password Manager
- 159 About Internet forms
- 159 Fill or ignore forms automatically
- 160 Fill forms manually
- 162 Back up or restore your profile information
- 163 View or delete managed sites
- 164 Change to a different profile
- 164 About the credit card verification number
- 169 Turn off Express mode
- 177 Scan individual elements
- 178 If problems are found during a scan
- 179 Run a custom scan
- 180 Schedule a custom scan
- 182 Edit scheduled scans
- 183 Delete a scan schedule
- 186 Review the repair details
- 186 Use the Repair Wizard
- 188 If you are using Windows 98/98SE/Me
- 189 If you are using Windows 2000/XP
- 191 If Inoculation alerts you about a change in system files
- 200 When to use One Button Checkup
- 200 When to use Norton Disk Doctor
- 201 When to use Norton WinDoctor
- 203 Run Norton Disk Doctor in the background
- 203 Create an Undo file to reverse repairs
- 205 Create a Norton Disk Doctor report
- 208 Create a Norton WinDoctor log file
- 209 Select Norton WinDoctor scans
- 212 Select Norton WinDoctor repair solutions
- 222 How fragmentation is calculated
- 224 About file fragmentation
- 224 Differences between optimization and defragmentation
- 225 If you are optimizing for the first time
- 225 If you are optimizing NTFS volumes
- 226 Prepare your computer
- 227 About the phases of optimization
- 227 File placement during optimization
- 228 Optimize a disk
- 231 Run Speed Disk in the background
- 231 About the optimization map
- 233 About the Analysis View
- 236 Specify file placement during optimization
- 238 About the Windows swap file
- 238 About the Windows registry
- 239 Optimize the registry and swap file in Windows 98/Me
- 240 Windows 98/Me command-line syntax
- 241 Windows 2000/XP command-line syntax
- 244 About hexadecimal values
- 244 About the Government Wipe process
- 254 Identify files that are safe to remove
- 255 Remove a program with Uninstall Wizard
- 257 Remove part of a program
- 258 View more information about a component
- 258 If you want to add a component to uninstall
- 259 If you want to display program links
- 260 Use summary information
- 264 Decide which cookies to keep
- 264 Remove unwanted cookies
- 270 Delete unwanted backups
- 270 Delete a backup in response to an alert
- 277 My Rescue Disk does not work
- 278 I cannot start from drive A
- 278 I get an error when testing basic Rescue Disks
- 280 Use Norton GoBack to revert your disks
- 281 Norton Disk Doctor, Speed Disk, or other Norton Utilities keep restarting
- 281 My drive might not be configured properly
- 282 DOS-based troubleshooting list
- 283 Before you begin
- 283 My computer displays an error message on startup
- 285 Check inside your computer
- 286 If you cannot repair general hardware problems
- 286 Correct computer setup data
- 287 Recover startup data
- 290 Recover operating system files
- 291 If you cannot recover operating system files
- 291 Recover corrupt registry files
- 294 Troubleshoot problems with Disk Editor
- 295 Auto-Protect does not load when I start my computer
- 296 I have scanned and removed a virus, but it keeps infecting my files
- 297 Norton AntiVirus cannot repair my infected files
- 297 I can’t receive email messages
- 298 I can’t send email messages
- 299 I can’t install Norton CleanSweep
- 299 I can’t delete files that Norton CleanSweep has marked red
- 300 I get an error message that Csinject is causing a problem
- 300 Smart Sweep is not detecting any changes on any installation
- 301 I’m using Netscape (or Opera) and my product won’t work
- 301 I’ve forgotten my master password
- 304 Change from read-only mode
- 305 Recover an unbootable hard disk with Rescue Disks
- 306 Recover an unbootable hard disk with Emergency Disks
- 307 About directory structure
- 309 Recovery methods
- 315 About bad disk problems
- 316 Data recovery procedures
- 316 Determine whether Disk Editor is accessing your disk as a logical or physical disk
- 317 Extract data from a logical disk
- 318 Extract clusters from a physical disk
- 322 Find the rest of the clusters