Symantec NORTON SYSTEMWORKS 2004 RETAIL (10109303) for PC

298 Troubleshooting

Troubleshoot Norton AntiVirus

If you continue to experience problems downloading email messages, disable email protection.

To disable email protection

1 At the top of the main window, click Options.

If a menu appears, click Norton AntiVirus.

2 In the Options window, under Internet, click Email.

3 Uncheck Scan incoming Email.

4 Uncheck Scan outgoing Email.

5 Click OK.

I can’t send email messages

If you get the message Norton AntiVirus was unable to send your email message because the connection to your email server was disconnected, your email client may be set to automatically disconnect after sending and receiving mail.

If you are using a firewall, it may block access to the

Internet features of Norton AntiVirus.

For Norton AntiVirus to scan outgoing email messages for viruses, it intercepts and scans the messages before they are sent to your email provider. To resolve this issue, turn off this option within your email client.

Consult your email client manual for instructions on how to do this, or disable Norton AntiVirus outgoing email scanning.

To disable outgoing email scanning

1 At the top of the main window, click Options.

If a menu appears, click Norton AntiVirus.

2 In the Options window, under Internet, click Email.

3 Uncheck Scan outgoing Email.

4 Click OK.