4620/4620SW/4621SW IP Telephone Release 2.2 User

Chapter 2: Using Your 4620/4620SW/4621SW IP

Telephone

Introduction

This chapter describes how to make calls, receive calls, retrieve voice mail messages, and log off your 4620/4620SW/4621SW IP Telephone. The telephone Line/Feature buttons that assist in call handling are also covered in this chapter.

Call Appearances

In the Phone application, a call appearance, by default, takes up the entire display width, while administered Feature buttons take up half the display width. When a call appearance is full-width, use the Line/Feature buttons on either side of that row to select that call appearance, and usually, all associated messages. When a call appearance is half-width, for example, the full width default has been changed, use only the Line/Feature buttons on the appropriate side of that row to select that call appearance. In the case of half-width call appearances, call-associated messages show on the top display line instead of on that row. See

Chapter 6: 4620/4620SW/4621SW IP Telephone Options for information about setting the call

appearance width.

Depending on how your phone is administered, you might have some blank Line/Feature button labels. Pressing a Line/Feature button associated with a blank label has no effect.

Making Calls

You have several ways of making calls. You can:

● lift the handset,

● activate a headset if one is connected to your phone,

● use the Speaker, or

● use an automatic dial feature like speed dial, redial, or abbreviated dialing.

This section describes all of these calling methods.

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Using Your 4620/4620SW/4621SW IP Telephone

Note:

Note:

You can set an option for whether the Phone screen displays when you make an

outgoing call, or whether the current screen remains displayed. See Application

Options

in Chapter 6: 4620/4620SW/4621SW IP Telephone Options

for details.

Manual Dialing

Dial a call manually by picking up the handset, activating your headset, or pressing the Speaker button.

1. Pick up the handset, activate your headset, or press the Speaker button and dial.

If the Phone screen is active, the first available call appearance line displays the off-hook

( ) icon and the background appears shaded.

If the Phone screen is not active, the top display line provides call-related messages.

If applicable, the Call Timer displays at the top of the display area.

Note:

Note:

Displaying the Call Timer is optional and is set by means of the Options button.

See Chapter 6: 4620/4620SW/4621SW IP Telephone Options for information.

2. Use the dialpad to enter the number you want to call.

The number entered displays on the active call appearance line and the 4620 IP Telephone

initiates the call.

3. Hang up the handset, deactivate the headset, or press the Speaker button to end the call.

Automatic Dialing

Automatic dialing includes:

● redialing a previously called number,

● speed dialing a number programmed on a Speed Dial button,

● using an administered Abbreviated Dialing Feature button to initiate a call,

● dialing a party listed on your Call Log, or

● dialing a party from a Web page displayed through the Web Access application.

Note:

Note:

The 4620 IP Telephone often receives telephone numbers through the Call Log or Web Access application that are not immediately “dialable.” For example, the

Call Log might contain an incoming call from the following U.S. phone number:

732-555-1234. In general, if you try to dial that number as is, the call cannot go

24 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide

Making Calls

through - first you have to dial one or more digits to obtain an outside line, access your corporate telephone network, or add some other code before you can return the call. As of Release 1.8, the 4620 IP Telephone can, if appropriately administered, automatically dial those “extra” digits for you. So with one touch, the telephone automatically dials 91-732-555-1234. Your telephone administrator has information on setting up this Enhanced Dialing capability.

If all lines are in use, automatic dialing will not work.

Redialing a party

Depending on how you have set up your Redial option, selecting Redial automatically dials the most recent number dialed, or displays a list of the last six outgoing calls for selection of the number to be dialed.

Chapter 6: 4620/4620SW/4621SW IP Telephone Options , covers setting

the Redial feature. Both procedures follow.

Note:

Note:

Your Telephone Administrator can turn off the Redial feature, or can restrict your phone to dialing only the last number dialed. If the Redial feature is turned off, pressing the Redial button generates an error tone. If the Redial feature is restricted to only the last number dialed, follow the instructions below for redialing the last number called.

Redialing the last number called:

Press the Redial ( ) Feature button.

The last number dialed is automatically redialed.

Redialing using a list of the last six numbers called:

1. Press the Redial ( ) Feature button.

The Redial screen displays the last six unique numbers dialed and the prompt “Select

number to dial.” appears at the top of the display.

2. Press the Line/Feature button associated with the number you want to redial.

If the call can be dialed, the Phone application screen displays and the selected number

dials automatically.

If the selected number cannot be dialed (for example, if all call appearance lines are currently on Hold), all Redial entries are disabled. If you press a number for redialing while

in this state, an error beep tone sounds and no further action occurs.

3. Proceed with the call.

A Call Log entry is created for this call.

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Using Your 4620/4620SW/4621SW IP Telephone

Dialing a party using a Speed Dial button

Automatic dialing of pre-stored numbers is the most common method of automatic dialing. You can set up Speed Dial buttons and select the party you want to call by pressing that button. For

information on setting up Speed Dial buttons, see Chapter 3: Using the Speed Dial Application .

Because the 4620 IP Telephone’s advanced capabilities allow up to 108 speed dial entries, speed dialing as described here is convenient and efficient.

1. Press the SpDial softkey at the bottom of the display screen.

The first twelve Speed Dial buttons display, one name/number per button, and the prompt

“Select entry to dial” appears at the top of the display area.

2. If the party you want to call appears on the display, proceed to Step 3. If the party you want

to call is not shown, press the Page Right ( ) button to display the next page of entries,

Continue until the number/party you want displays. You can also press the Page Left ( ) button to display the preceding page of entries.

3. Press the Line/Feature button associated with the name/number of the person you want to call.

The number of the selected person dials automatically.

4. Pick up the handset, activate the headset, or use the Speaker to proceed with the call.

5. Hang up the handset, deactivate the headset, or press the Speaker ( the call.

) button to end

Automatically dialing a party using an administered Line/Feature button

Your System Administrator can program individual numbers on Line/Feature buttons (this is called Abbreviated Dialing). If so, such numbers display on the Phone application screen (or the

Feature Key Expansion Unit, if this optional device is attached to your phone) with labels assigned by the System Administrator.

If the label for the number you want to call appears in the display area, press the appropriate button, or

Press the Page Right ( ) or Page Left ( ) button(s) below the display area until the label of the party you want to call displays. Then press that button.

The number dials automatically and the screen displays the appropriate call appearance

line as active.

Note:

Note:

Usually, you can re-label administered Feature buttons as you see fit, as described in

Feature Button Labeling on page 72.

26 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide

Making Calls

Calling a party from the Call Log

Your 4620 IP Telephone maintains a log of up to 90 outgoing, incoming answered, and incoming unanswered calls to/from your phone. Each log can have up to 30 calls.

1. To call a party listed in the Call Log, press the Log softkey at the bottom of the display area.

The first six missed calls display, one name/number per button, and the prompt “Select

entry for details” appears at the top of the display area.

2. If the party you want to call is in a different Call Log, press the softkey that represents the

Call Log where that entry appears (either Outgo or InAns).

The selected Call Log displays.

3. If the party you want to call appears, proceed to Step 4. If the party you want to call is not

displayed, press the Page Right ( ) button to display the next page of entries. Continue until the number/party you want displays. You can also press the Page Left ( ) button to display the preceding page of entries.

4. Press the Line/Feature button associated with the name/number of the person you want to call.

The associated Call Detail screen displays.

5. Select Call.

The phone goes off-hook and the selected party’s number is dialed. If the “Phone Screen on

Calling” option is set to “Yes” (as described in

Chapter 6: 4620/4620SW/4621SW IP

Telephone Options

) the Phone application screen displays. A Call Log entry is created for

this call.

Note:

Note:

If your administrator has set up the Enhanced Dialing feature, selecting Call causes the 4620 to automatically add any appropriate digits (such as those required to get an outside line) to phone numbers in the Missed and InAns Call

Logs. If you press Call, but the call does not go through, check with your

Telephone Administrator to ensure that the Enhanced Dialing feature is set up properly for your environment.

6. Proceed with the call as usual.

See

Chapter 4: Using the Call Log Application for more information about the Call Log.

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