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USER MANUAL
AXIS M5013–V PTZ Dome Network Camera
About this document
This manual is intended for administrators and users of the AXIS
M5013–V PTZ Dome Network Camera, and is applicable to firmware
5.40 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be beneficial, for developing shell scripts and applications. Later version of this document will be posted to the Axis website, as required. See also the product’s online help, available via the web-based interface.
Legal Considerations
Video and audio surveillance can be regulated by laws that vary from country to country. Check the laws in your local region before using this product for surveillance purposes.
This product includes one (1) H.264 decoder license and one (1) AAC decoder license. To purchase further licenses, contact your reseller.
Liability
Every care has been taken in the preparation of this document. Please inform your local Axis office of any inaccuracies or omissions. Axis
Communications AB cannot be held responsible for any technical or typographical errors and reserves the right to make changes to the product and manuals without prior notice. Axis Communications AB makes no warranty of any kind with regard to the material contained within this document, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Axis
Communications AB shall not be liable nor responsible for incidental or consequential damages in connection with the furnishing, performance or use of this material. This product is only to be used for its intended purpose.
Intellectual Property Rights
Axis AB has intellectual property rights relating to technology embodied in the product described in this document. In particular, and without limitation, these intellectual property rights may include one or more of the patents listed at http://www.axis.com/patent.htm and one or more additional patents or pending patent applications in the US and other countries.
This product contains licensed third-party software. See the menu item
“About” in the product’s user interface for more information.
This product contains source code copyright Apple Computer,
Inc., under the terms of Apple Public Source License 2.0 (see
http://www.opensource.apple.com/apsl). The source code is available from http://developer.apple.com/darwin/projects/bonjour/
Equipment Modifications
This equipment must be installed and used in strict accordance with the instructions given in the user documentation. This equipment contains no user-serviceable components. Unauthorized equipment changes or modifications will invalidate all applicable regulatory certifications and approvals.
Trademark Acknowledgments
AXIS COMMUNICATIONS, AXIS, ETRAX, ARTPEC and VAPIX are registered trademarks or trademark applications of Axis AB in various jurisdictions. All other company names and products are trademarks or registered trademarks of their respective companies.
Apple, Boa, Apache, Bonjour, Ethernet, Internet Explorer, Linux,
Microsoft, Mozilla, Real, SMPTE, QuickTime, UNIX, Windows, Windows
Vista and WWW are registered trademarks of the respective holders.
Java and all Java-based trademarks and logos are trademarks or registered trademarks of Oracle and/or its affiliates. UPnP TM is a certification mark of the UPnP TM Implementers Corporation.
SD, SDHC and SDXC are trademarks or registered trademarks of SD-3C,
LLC in the United States, other countries or both. Also, miniSD, microSD, miniSDHC, microSDHC, microSDXC are all trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.
Regulatory Information
Europe
This product complies with the applicable CE marking directives and harmonized standards:
• Electromagnetic Compatibility (EMC) Directive 2004/108/EC. See
Electromagnetic Compatibility (EMC), on page 2 .
•
Low Voltage (LVD) Directive 2006/95/EC. See Safety, on page 2 .
• Restrictions of Hazardous Substances (RoHS) Directive 2011/65/EU.
See Disposal and Recycling, on page 2 .
A copy of the original declaration of conformity may be obtained from
Axis Communications AB. See Contact Information, on page 3 .
Electromagnetic Compatibility (EMC)
This equipment has been designed and tested to fulfill applicable standards for:
• Radio frequency emission when installed according to the instructions and used in its intended environment.
• Immunity to electrical and electromagnetic phenomena when installed according to the instructions and used in its intended environment.
USA
This equipment has been tested using a shielded network cable (STP) and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Canada
This Class A digital apparatus complies with Canadian ICES-003.
Europe
This digital equipment fulfills the requirements for RF emission according to the Class A limit of EN 55022. Notice! This is a Class A product. In a domestic environment this product may cause RF interference, in which case the user may be required to take adequate measures.
This product fulfills the requirements for immunity according to EN 61000-6-1 residential, commercial and light-industrial environments.
This product fulfills the requirements for immunity according to
EN 61000-6-2 industrial environments.
This product fulfills the requirements for immunity according to
EN 55024 office and commercial environments
Australia/New Zealand
This digital equipment fulfills the requirements for RF emission according to the Class A limit of AS/NZS CISPR 22. Notice! This is a
Class A product. In a domestic environment this product may cause RF interference, in which case the user may be required to take adequate measures.
Japan
この装置は、クラスB 情報技術装置です。この装置は、家庭
環境で使用することを目 的としていますが、この装置がラジ
オやテレビジョン受信機に近接して使用されると、 受信障
害を引き起こすことがあります。 取扱説明書に従って正し
い取り扱いをして下さい。
Korea
이 기기는 업무용(A급) 전자파적합기기로서 판매자 또는 사
용자는 이 점을 주의하시기 바라며, 가정외의 지역에서 사용
하는 것을 목적으로 합니다.
Safety
This product complies with IEC/EN 60950-1, Safety of Information
Technology Equipment.
Disposal and Recycling
When this product has reached the end of its useful life, dispose of it according to local raws and regulations. For information about your nearest designated collection point, contact your local authority
responsible for waste disposal. In accordance with local legislation, penalties may be applicable for incorrect disposal of this waste.
Europe
This symbol means that the product shall not be disposed of together with household or commercial waste. Directive 2012/19/EU on waste electrical and electronic equipment (WEEE) is applicable in the European Union member states. To prevent potential harm to human health and the environment, the product must be disposed of in an approved and environmentally safe recycling process. For information about your nearest designated collection point, contact your local authority responsible for waste disposal. Businesses should contact the product supplier for information about how to dispose of this product correctly.
This product complies with the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS).
China
This product complies with the requirements of the legislative act Administration on the Control of Pollution Caused by Electronic
Information Products (ACPEIP).
Contact Information
Axis Communications AB
Emdalavägen 14
223 69 Lund
Sweden
Tel: +46 46 272 18 00
Fax: +46 46 13 61 30 www.axis.com
Support
Should you require any technical assistance, please contact your Axis reseller. If your questions cannot be answered immediately, your reseller will forward your queries through the appropriate channels to ensure a rapid response. If you are connected to the Internet, you can:
• download user documentation and software updates
• find answers to resolved problems in the FAQ database. Search by product, category, or phrase
• report problems to Axis support staff by logging in to your private support area
• chat with Axis support staff (selected countries only)
• visit Axis Support at www.axis.com/techsup/
Learn More!
Visit Axis learning center www.axis.com/academy/ for useful trainings, webinars, tutorials and guides.
AXIS M5013–V PTZ Dome Network Camera
Table of Contents
Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessing the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Access from a Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Access from the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set the Root Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The Live View Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media Streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to Stream H.264 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MJPEG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS Media Control (AMC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Alternative Methods of Accessing the Video Stream . . . . . . . . . . . . . . . . . . . .
Accessing Audio Streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting Up the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Basic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Video and Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Video Stream . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Stream Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Camera Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overlay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Live View Config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PTZ (Pan Tilt Zoom) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preset Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
OSDI Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Detectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Motion Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Audio Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Application Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Install Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Application Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Convert Event Types to Action Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting Up an Action Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recipients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recurrences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recording List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Continuous Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Date & Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reset to Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Symptoms, Possible Causes and Remedial Actions . . . . . . . . . . . . . . . . . . . . .
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Performance Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4
AXIS M5013–V PTZ Dome Network Camera
Hardware Overview
Hardware Overview
1 2
MEM
ORY
CAR
D
3
4
5
6
1 Control button
2 SD card (microSDHC) slot
3 Part number (P/N) & Serial number (S/N)
4 Network connector (PoE)
5 Status LED indicator
6 Microphone
5
AXIS M5013–V PTZ Dome Network Camera
Hardware Overview
1 Chassis
2 Elastic pad
3 Dome
4 Cover
Connectors
For technical specifications, see page 49.
Network connector - RJ45 Ethernet connector. Supports Power over Ethernet (PoE).
6
3
4
1
2
AXIS M5013–V PTZ Dome Network Camera
Hardware Overview
The product shall be connected using a shielded network cable (STP). All cables connecting the product to the network switch shall be shielded (STP) and intended for their specific use. Make sure that the network switch is properly grounded. For
information about regulatory requirements, see Regulatory Information, on page 2 .
SD card slot - A standard or high-capacity microSD card (not included) can be used for local recording with removable storage.
To prevent corruption of recordings, the SD card should be unmounted before removal. To unmount, go to Setup > System
Options > Storage > SD Card and click Unmount.
Control button - The control button is used for:
•
Resetting the product to factory default settings. See page 44.
•
about 1 second until the Status LED flashes green.
•
about 3 seconds.
LED Indicators
LED
Status
Color
Unlit
Amber
Amber/red
Red
Green
Indication
Connection and normal operation
Steady during startup. Flashes during firmware upgrade.
Flashes amber/red if network connection is unavailable or lost.
Flashes red for firmware upgrade failure.
Shows steady green for 10 seconds for normal operation after restart.
Note
• The Status LED can be configured to flash while an event is active.
• The Status LED can be configured to flash for identifying the unit. Go to Setup > System Options > Maintenance .
7
AXIS M5013–V PTZ Dome Network Camera
Accessing the Product
Accessing the Product
To install the Axis product, refer to the Installation Guide supplied with the product.
The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows,
Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.
Note
• QuickTime TM is also supported for viewing H.264 streams and for audio.
• If your computer restricts the use of additional software components, the product can be configured to use a Java applet for viewing Motion JPEG.
Access from a Browser
1. Start a browser (Internet Explorer, Firefox, Safari).
2. Enter the IP address or host name of the Axis product in the browser’s Location/Address field. To access the product from a
Macintosh computer (Mac OS X), click on the Bonjour tab and select the product from the drop-down list.
If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For information about how to discover and assign an IP address, see the Installation and Management Software CD or the document Assign an IP Address
and Access the Video Stream on Axis Support web at www.axis.com/techsup
3. Enter your user name and password. If this is the first time the product is accessed, the root password must first be
configured. For instructions, see Set the Root Password, on page 9 .
4. The product’s Live View page appears in your browser.
Note
The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences. Consequently, some of the examples and functions featured here may differ from those displayed in your own Live View page.
8
AXIS M5013–V PTZ Dome Network Camera
Accessing the Product
Access from the Internet
Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options >
Network > TCP/IP Advanced.
www.axiscam.net For Technical notes on this and other topics, visit the Axis Support web at www.axis.com/techsup
Set the Root Password
To gain access to the Axis product, you must set the password for the default administrator user root. This is done in the Configure
Root Password dialog, which appears when the product is accessed for the first time.
To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS certificate. HTTPS (Hypertext Transfer Protocol over SSL) is a protocol used to encrypt traffic between web browsers and servers. The
HTTPS certificate ensures encrypted exchange of information. See HTTPS, on page 39.
The default administrator user name root is permanent and cannot be deleted. If the password for root is lost, the product must be
reset to the factory default settings. See Reset to Factory Default Settings, on page 44.
To set the password via a standard HTTP connection, enter it directly in the first dialog.
To set the password via an encrypted HTTPS connection, follow these steps:
1. Click Create self-signed certificate.
2. Provide the requested information and click OK. The certificate is created and the password can now be set securely. All traffic to and from the product is encrypted from this point on.
3. Enter a password and then re-enter to confirm the spelling. Click OK. The password has now been configured.
9
AXIS M5013–V PTZ Dome Network Camera
Accessing the Product
Set Power Line Frequency
or by resetting the product to factory default.
Select the power line frequency (50 Hz or 60 Hz) used at the location of the Axis product. Selecting the wrong frequency may cause image flicker if the product is used in fluorescent light environments.
When using 50 Hz, the maximum frame rate is limited to 25 fps.
Note
Power line frequency is different in different geographic regions. In the Americas, 60 Hz is usually used; most other parts of the world use 50 Hz. Local variations may apply, always check with the local authorities.
The Live View Page
The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences. Consequently, some of the examples and functions featured here may differ from those displayed in your own Live View page. The following provides an overview of each available control.
Controls on the Live View Page
Select a stream profile for the Live View page from the Stream Profile drop-down list. For information about how
to configure stream profiles, see page 18.
The Manual Trigger button is used to trigger an action rule from the Live View page. For information about how to
configure and enable the button, see Manual Trigger, on page 11.
Click Snapshot to save a snapshot of the video image. Right-click the video image to save it in JPEG format on your computer. This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available.
Enable this button from Live View Config > Action Buttons.
10
AXIS M5013–V PTZ Dome Network Camera
Accessing the Product
Manual Trigger
The Manual Trigger is used to trigger an action rule from the Live View page. The manual trigger can for example be used to validate actions during product installation and configuration.
To configure the manual trigger:
1. Go to Setup > Events.
2. Click Add to add a new action rule.
3. From the Trigger drop-down list, select Input Signal.
4. From the second drop-down list, select Manual Trigger.
5. Select the desired action and configure the other settings as required.
For more information about action rules, see Events, on page 29.
To show the manual trigger buttons in the Live View page:
1. Go to Setup > Live View Layout.
2. Under Action Buttons, select Show manual trigger button.
AXIS Media Control viewer toolbar
information. The toolbar displays the following buttons:
The Play button connects to the Axis product and starts playing a media stream.
The Stop button stops the media stream.
The Snapshot button takes a snapshot of the video image. The location where the image is saved can be specified in the AMC Control Panel.
Click the View Full Screen button and the video image will fill the entire screen. Press ESC (Escape) on the computer keyboard to cancel full screen view.
The Record button is used to record the current video stream. The location where the recording is saved can be specified in the AMC Control Panel. Enable this button from Live View Config > Viewer Settings.
AMC Audio Controls
AMC audio buttons control the speakers connected to the client computer. The buttons are only visible when audio is enabled.
Speaker button — Click to turn the speakers on or off.
Use the slider to control the volume of the speakers.
PTZ Controls
The Live View page also displays Pan/Tilt/Zoom (PTZ) controls. The administrator can enable/disable controls for specified users under
System Options > Security > Users.
11
AXIS M5013–V PTZ Dome Network Camera
Accessing the Product
With the PTZ Control Queue enabled the time each user is in control of the PTZ settings is limited. Click the buttons to request or release control of the PTZ controls. The PTZ Control Queue is set up under PTZ > Control Queue.
Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls.
User-defined buttons can also appear in the Control panel. See Controls, on page 24.
Select a PTZ preset position to steer the camera view to the saved position. See Preset Positions,
Pan and Tilt bars – Use the arrows to pan and tilt the camera view, or click on a position on the bar to steer the camera view to that position.
Zoom bar – Use the arrows to zoom in and out, or click on a position on the bar to zoom to that position.
The PTZ controls can be disabled under PTZ > Advanced > Controls, see Controls, on page 24.
12
AXIS M5013–V PTZ Dome Network Camera
Media Streams
Media Streams
The Axis product provides several audio and video stream formats. Your requirements and the properties of your network will determine the type you use.
The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available stream profiles. Other applications and clients can access video and audio streams directly, without going via the Live View page.
How to Stream H.264
The video compression standard H.264 makes good use of bandwidth, and can provide high quality video streams at less than 1 Mbit/s.
Deciding which combination of protocols and methods to use depends on your viewing requirements, and on the properties of your network. The available options in AXIS Media Control are:
Unicast RTP
RTP over RTSP
RTP over RTSP over HTTP
Multicast RTP
This unicast method (RTP over UDP) is used for live unicast video, especially when it is important to always have an up-to-date video stream, even if some images are dropped.
This unicast method (RTP tunneled over RTSP) is useful as it is relatively simple to configure firewalls to allow RTSP traffic.
This unicast method can be used to traverse firewalls. Firewalls are commonly configured to allow the HTTP protocol, thus allowing RTP to be tunneled.
Unicasting is used for video-on-demand transmission so that there is no video traffic on the network until a client connects and requests the stream.
Note that there are a maximum of 20 simultaneous unicast connections.
This method (RTP over UDP) should be used for live multicast video. The video stream is always up-to-date, even if some images are dropped.
Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing simultaneously. A multicast cannot however, pass a network router unless the router is configured to allow this. It is not possible to multicast over the Internet, for example.
Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections.
AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the
AMC Control Panel, can be changed and the options disabled, to suit specific requirements.
Note
H.264 is licensed technology. The Axis product includes one H.264 viewing client license. Installing additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.
MJPEG
This format uses standard JPEG still images for the video stream. These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion.
The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image contained in the stream. The recommended method of accessing Motion JPEG live video from the Axis product is to use the AXIS
Media Control in Internet Explorer in Windows.
AXIS Media Control (AMC)
AXIS Media Control (AMC) in Internet Explorer in Windows is the recommended method of accessing live video from the Axis product.
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AXIS M5013–V PTZ Dome Network Camera
Media Streams
The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’s
Manual for more information.
The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from:
• Windows Control Panel (from the Start menu)
• Alternatively, right-click the video image in Internet Explorer and click Settings.
Alternative Methods of Accessing the Video Stream
You can also access video and images from the Axis product in the following ways:
• Motion JPEG server push (if supported by the client, Firefox, for example). This option maintains an open HTTP connection to the browser and sends data as and when required, for as long as required.
• Still JPEG images in a browser. Enter the path http://<ip>/axis-cgi/jpg/image.cgi
• Windows Media Player. This requires AXIS Media Control and the H.264 decoder to be installed. The following paths can be used:
Unicast via RTP: axrtpu://<ip>/axis-media/media.amp
Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp
Unicast via RTSP, tunneled via HTTP: axrtsphttp://<ip>/axis-media/media.amp
Multicast: axrtpm://<ip>/axis-media/media.amp
• QuickTime TM . The following paths can be used:
rtsp://<ip>/axis-media/media.amp
rtsp://<ip>/axis-media/media.3gp
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AXIS M5013–V PTZ Dome Network Camera
Media Streams
Note
• <ip>= IP addess
• The Axis product supports QuickTime 6.5.1 and later.
• QuickTime adds latency to the video stream.
• It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.
Accessing Audio Streams
The Live View page provides access to audio through AXIS Media Control; in addition audio can be accessed in the following ways:
• VAPIX® Application Programming Interface (API) For more information, visit www.axis.com/developer
• Windows Media Player supports simplex audio. The following paths can be used:
Unicast via RTP: axrtpu://<ip>/axis-media/media.amp
Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp
Unicast via RTSP, tunneled via HTTP: axrtsphttp://<ip>/axis-media/media.amp
Multicast: axrtpm://<ip>/axis-media/media.amp
• QuickTime TM supports G.711 and AAC audio encoding. The following paths can be used:
rtsp://<ip>/axis-media/media.amp
rtsp://<ip>/axis-media/media.3gp
• The Java applet supports simplex audio with G.711 encoding.
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AXIS M5013–V PTZ Dome Network Camera
Setting Up the Product
Setting Up the Product
The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page.
• Administrators have unrestricted access to all settings.
• Operators have access to all settings except System Options
See also the online help .
Basic Setup
Basic Setup provides shortcuts to the settings that should be made before using the Axis product:
5. Audio Settings. See page 20.
The Basic Setup menu can be disabled from System Options > Security > Users.
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AXIS M5013–V PTZ Dome Network Camera
Setting Up the Product
Video and Audio
The video and audio settings can be used to optimize video and audio quality. You can configure the following:
•
Video stream settings. See page 17.
•
•
•
Video Stream
You can define the following video stream settings from Video & Audio > Video Stream:
•
•
•
Pixel Counter
The pixel counter shows the number of pixels in an area of the image. The pixel counter is useful in situations where there is a requirement that the image is a certain size, for example in face recognition.
The pixel counter can be accessed from:
• Video & Audio > Video Stream. Under Preview, click Open and select the Show pixel counter option to enable the rectangle in the image. Use the mouse to move and resize the rectangle, or enter the number of pixels in the Width and Height fields and click Apply.
• The Live View page in Internet Explorer in Windows. Right-click in the image and select Pixel counter. Use the mouse to move and resize the rectangle.
Image
The default image settings can be configured under Video & Audio > Video Stream. Select the Image tab.
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AXIS M5013–V PTZ Dome Network Camera
Setting Up the Product
The following settings are available:
• Resolution. Select the default resolution.
• Compression. The compression level affects the image quality, bandwidth and file size of saved images; the lower the compression, the higher the image quality with higher bandwidth requirements and larger file sizes.
• Rotate image. If required, the image can be rotated.
• Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a fixed amount. Alternatively, the frame rate can be set as Unlimited, which means the Axis product always delivers the highest frame rate possible under the current conditions.
•
Overlay settings. See Overlay, on page 19.
Click Save to apply the new settings.
H.264
H.264, also known as MPEG-4 Part 10/AVC, is a video compression standard that provides high quality video streams at low bit rates.
An H.264 video stream consists of different types of frames such as I-frames and P-frames. An I-frame is a complete image whereas
P-frames only contain the differences from previous frames.
The GOV length is the number of frames between two consecutive I-frames. Increasing the GOV length may save considerably on bandwidth requirements in some cases, but may also have an adverse affect on image quality.
The bit rate can be set as Variable Bit Rate (VBR) or Constant Bit Rate (CBR). VBR adjusts the bit rate according to the image complexity, using up more bandwidth for increased activity in the image, and less for lower image activity. CBR allows you to set a fixed Target bit rate that consumes a predictable amount of bandwidth. As the bit rate would usually need to increase for increased image activity, but in this case cannot, frame rate and image quality are affected negatively. To partly compensate for this, it is possible to prioritize either frame rate or image quality. Not setting a priority means that frame rate and image quality are equally affected. You must save your settings before they can take effect.
The current bit rate can be set to appear as text overlay. To do this, select the Include text check box option under Overlay
Settings and enter the modifier #b in the field.
MJPEG
Sometimes the image size is large due to low light or complex scenery. Adjusting the maximum frame size helps to control the bandwidth and storage used by the Motion JPEG video stream in these situations. Setting the frame size to the Default setting provides consistently good image quality at the expense of increased bandwidth and storage usage in low light. Limiting the frame size optimizes bandwidth and storage usage, but may give poor image quality. To prevent increased bandwidth and storage usage, the maximum frame size should be set to an optimal value.
Stream Profiles
A stream profile is a set of predefined stream settings including resolution, compression, frame rate and overlay settings. Stream profiles can be used:
•
When setting up recording using action rules. See Events, on page 29.
•
When setting up continuous recording. See Continuous Recording, on page 33.
• In the Live View page – select the stream profile from the Stream profile drop-down list.
For quick setup, use one of the predefined stream profiles. Each predefined profile has a descriptive name, indicating its purpose. If required, the predefined stream profiles can be modified and new customized stream profiles can be created.
To create a new profile or modify an existing profile, go to Setup > Video & Audio > Stream Profiles.
To select a default stream profile for the Live View page, go to Setup > Live View Config.
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AXIS M5013–V PTZ Dome Network Camera
Setting Up the Product
Camera Settings
The Video & Audio > Camera Settings page provides access to advanced image settings for the Axis product.
Image Appearance
Increasing the Color level increases the color saturation. The value 100 gives maximum color saturation. The value 0 gives a black and white image.
The image Brightness can be adjusted in the range 0–100, where a higher value produces a brighter image.
Increasing the Sharpness can increase bandwidth usage. A sharper image might increase image noise especially in low light conditions. A lower setting reduces image noise, but the whole image will appear less sharp.
The Contrast changes the relative difference between light and dark. It can be adjusted using the slidebar.
White Balance
White balance is used to make colors in the image appear the same regardless of the color temperature of the light source. The Axis product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light source from the drop-down list. For a description of each available setting, see the online help .
Exposure Settings
Configure the exposure settings to suit the image quality requirements in relation to lighting, frame rate and bandwidth considerations.
Exposure value - Click in the bar to fine-tune the exposure.
Enable Backlight compensation - Enable this option if a bright spot of light, for example a light bulb, causes other areas in the image to appear too dark.
Exposure zones - This settings determines which part of the image is used to calculate the exposure. For most situations, the Auto setting can be used. For particular requirement, select a predefined area.
Exposure priority - When Motion is prioritized and maximum Shutter time is set to a small value, motion blur in the image is minimized. This can be useful for recognition of moving objects such as people and vehicles. However, prioritizing motion may cause an increase in image noise, especially in low light situations. When Low noise is prioritized and Gain is set to a small value, image noise is minimized. The file size is reduced, which can be useful if storage space or bandwidth is limited. However, prioritizing low noise may result in a very dark image, especially in low light situations.
Image Settings
Overlay
Overlays are used to provide extra information, for example for forensic video analysis or during product installation and configuration. Overlays are superimposed over the video stream.
An overlay text can display the current date and time, or a text string. When using a text string, modifiers can be used to display information such as the current bit rate or the current frame rate. For information about available modifiers, see File Naming &
Date/Time Formats in the online help .
To enable overlays:
1. Go to Video & Audio > Video Stream and select the Image tab.
2. To include date and time, select Include date and Include time.
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AXIS M5013–V PTZ Dome Network Camera
Setting Up the Product
3. To include a text string, select Include text and enter the text in the field. Modifiers can be used, see File Naming &
Date/Time Formats in the online help .
4. Define text overlay characteristics in the relevant fields.
5. Click Save.
To modify the date and time format, go to System Options > Date & Time. See Date & Time, on page 35.
Audio Settings
The audio functionality for each video stream is enabled under Video & Audio > Video Stream > Audio.
Audio Input
Use the Input gain to control the volume (dB Full Scale) of the audio input. If the sound is too low, choose a higher dB, to amplify the sound. If the sound is too high, choose a lower dB. The Level bar gives a visual representation of the audio signal level in dB relative to the full-scale input level.
• Green — the signal is at a good level.
• Yellow — the signal is becoming distorted.
• Red — the signal is distorted.
Use the Encoding option to select digital audio encoding format.
• AAC requires a license for both encoding and decoding. AAC is the least complicated and most widely used codec. If achieving the best possible audio quality is a priority, AAC is the recommended codec to use. An AAC license is included in the Axis product.
• G711 is an unlicensed standard codec that is useful when integrating audio into a VoIP system
• G726 is an unlicensed speech codec that is most commonly used within the security industry.
The Sample rate defines the number of times per second the sound is sampled. A higher sample rate will provide better audio quality, but also requires a greater bandwidth.
Set the required Bit rate depending on the selected encoding. A higher bit rate will give better audio quality. A lower bit rate may have latency or delay, but will require less bandwidth.
For more information about these settings, please see the online help .
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AXIS M5013–V PTZ Dome Network Camera
Live View Config
Live View Config
You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of the Live View page.
•
•
Default Viewer for Browser. See page 21.
•
•
Action Buttons. These are the buttons described in Controls on the Live View Page, on page 10.
•
User Defined Links. See page 22.
Default Viewer for Browsers
From Live View Config > Default Viewer select the default method for viewing video images in your browser. The product attempts to show the video images in the selected video format and viewer. If this is not possible, the product overrides the settings and selects the best available combination.
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AXIS M5013–V PTZ Dome Network Camera
Live View Config
Browser
Windows Internet Explorer
Other browsers
Viewer
AMC
QuickTime
Java applet
Still image
Server Push
QuickTime
Java applet
Still image
Description
Recommended viewer in Internet Explorer (H.264/Motion JPEG).
H.264.
A slower imaging alternative to AMC (Motion JPEG). Requires one of the following installed on the client:
• JVM (J2SE) 1.4.2 or higher.
• JRE (J2SE) 5.0 or higher.
Displays still images only. Click the Refresh button in your browser to view a new image.
Recommended viewer for other browsers (Motion JPEG).
H.264.
A slower imaging alternative to Server Push (Motion JPEG only).
Displays still images only. Click the Refresh button in your browser to view a new image.
For more information, please see the online help .
Viewer Settings
To configure options for the viewer, go to Live View Config > Viewer Settings.
• Select Show viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video image in your browser.
• H.264 decoder installation. The administrator can disable installation of the H.264 decoder included with AXIS Media
Control. This is used to prevent installation of unlicensed copies. Further decoder licenses can be purchased from your
Axis reseller.
• Select Enable recording button to enable recording from the Live View page. This button is available when using the
User Defined Links
To display user-defined links in the Live View page, select the Show custom link option, give the link a name and then enter the URL to link to. When defining a web link do not remove the 'http://' from the URL address. Custom links can be used to run scripts or activate external devices connected to the product, or they can link to a web page. Custom links defined as cgi links will run the script in the background, in a hidden frame. Defining the link as a web link will open the link in a new window.
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AXIS M5013–V PTZ Dome Network Camera
PTZ (Pan Tilt Zoom)
PTZ (Pan Tilt Zoom)
Preset Positions
A preset position is a predefined view that can be used to quickly steer the camera to a specific location. Preset positions can be accessed in several ways:
• By selecting the preset from the Preset positions drop-down list in the Live View Page.
•
When setting up action rules. See page 29.
To add a preset position:
1. Go to PTZ > Preset Positions.
2. Use the pan, tilt and zoom controls to steer the camera view to the desired position.
3. Enter a descriptive name in the Current position field.
4. If required, select Use current position as Home.
The Home position is readily accessible by clicking the Home button on the Live View page and in the Preset Positions setup window.
To set a customized home position, select Use current position as Home when adding a preset position. The user-defined home position will have (H) added, for example, Entrance (H). The default Home position, called “Home”, will still be available.
The product can be configured to return to the Home position when the PTZ functionality has been inactive for a specified length of time. Enter the length of time in the Return to home when inactive field and click Save. Set the time to zero to prevent the product from automatically returning to the Home position.
To include the preset position name in the overlay text, go to Video & Audio, select Include overlay text and enter the modifier #P in the field. For more information about modifiers, see File Naming & Date/Time Formats in the online help .
OSDI Zones
the Axis product. Each OSDI zone is set up with coordinates and a descriptive name.
OSDI zones are set up under PTZ > OSDI Zones. The Axis product uses the coordinates of the center of the view to set the lower left and upper right zone areas. First navigate to where you would like the lowermost left point of the OSDI zone to be located.
Click Get to set the coordinates. Proceed to where the upper right point of zone should be located and click Get. Give the zone a descriptive name and click OK.
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AXIS M5013–V PTZ Dome Network Camera
PTZ (Pan Tilt Zoom)
To include the name of the OSDI zone in the overlay text, go to Video & Audio < Video Stream < Overlay Settings. Check the
Include text box and enter the modifier #L in the field. For more information about modifiers, see File Naming & Date/Time
Formats in the online help .
Advanced
Limits
Define the pan, tilt, zoom and focus limits for the Axis product. Movements to the left and right, up and down, can be restricted to narrow the area under surveillance.
See the online help for more information.
Controls
Panel Shortcut Command Buttons can be configured to provide direct access to commands issued via the VAPIX® Application
Programming Interface. The buttons will be displayed in the PTZ control panel, which is available in the Live View page through
the Ctrl panel button, see page 11.
Note
Disabling PTZ controls will not affect preset positions. For example, if the tilt control is disabled, the product can still move to preset positions that require a tilt movement.
Control Queue
The administrator can set up a queue for PTZ controllers from PTZ > Control Queue. Once set up, the PTZ Control Queue buttons appear in the Live View page offering one viewer exclusive control for a limited period of time. Other users will be placed in queue.
take control of the product. The order of priority is as follows:
1. Administrator — An administrator takes over PTZ control regardless of who is first in queue. The administrator will be removed from the queue 60 seconds after the last PTZ control command.
The event will immediately be placed first in the queue except when an administrator is in control.
3. Operator — Same as administrator but with lower priority
4. Viewer — Multiple viewers must wait for their turn. The viewer has 60 seconds PTZ control before control is passed on to the next viewer in queue.
Note
• The administrator can enable and disable PTZ controls for selected users.
• To identify different users in the viewer group, cookies must be enabled on the client.
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AXIS M5013–V PTZ Dome Network Camera
Detectors
Detectors
Motion Detection
Motion detection is used to generate an alarm whenever movement starts or stops in the camera view.
Motion detection is configured by defining up to 10 Include and Exclude windows:
• Include windows — define areas where motion should be detected
• Exclude windows — define areas within an Include window that should be ignored (areas outside Include windows are automatically ignored).
For instructions, see Set Up Motion Detection Windows, on page 25.
To control the number of motion detection alarms, the parameters Object Size, History and Sensitivity can be adjusted. See
Motion Detection Parameters, on page 26.
Once motion detection windows are configured, the Axis product can be configured to perform actions when motion is detected.
Note
Using the motion detection feature may decrease the product’s overall performance.
Set Up Motion Detection Windows
To set up a motion detection Include Window, follow these instructions:
1. Go to Detectors > Motion Detection.
2. Select the Configure Included Windows option and click New. Select the new window in the list of windows and enter a descriptive name.
3. Adjust the size (drag the bottom right-hand corner) and the position (click on the text at the top and drag to the desired position) of the window.
motion within an active window is indicated by red peaks in the Activity window.
5. Click Save.
To exclude parts of the include window, select the Configure Excluded Windows and position the exclude window within the include window.
To delete an include or exclude window, select the window in the list of windows and click Del.
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AXIS M5013–V PTZ Dome Network Camera
Detectors
Motion Detection Parameters
The parameters controlling motion detection are described in the table below:
Parameter
Description
High level (100%)
Medium level (50%)
Low level (0%)
Recommended values
Default values
Object Size
Object size relative to window size.
Only very large objects trigger motion detection.
History
Object memory length.
An object that appears in the window triggers motion detection for a long time before it is considered as non-moving.
Sensitivity
Difference in luminance between background and object.
Ordinary colored objects on ordinary backgrounds trigger motion detection.
Even very small objects trigger motion detection.
5–15%
15%
An object that appears in the window triggers motion detection only for a very short time before it is considered as non-moving.
60–90%
90%
A large difference in luminance is required to trigger motion detection.
Only very bright objects on a dark background trigger motion detection.
75–95%
90%
Note
• To trigger on small objects or movements, use several small motion detection windows rather than one large window and select a low object size.
• To avoid triggering on small objects, select a high object size.
• While monitoring an area where moving objects are not expected, select a high history level. This will cause motion detection to trigger as long as the object is present in the window.
• To only detect flashing light, select a low sensitivity. In other cases high sensitivity is recommended.
Audio Detection
The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value. The threshold value can be set in the range 0–100 where 0 is the most sensitive and 100 the least sensitive.
1. Go to Detectors > Audio Detection.
2. Set the audio alarm level and click Save.
3. Go to Events > Action Rules and set up an action rule, see Setting Up an Action Rule, on page 30.
Note
Audio alarm is disabled by default during PTZ movement. To enable, clear the Alarm automatically disabled during PTZ
movement check box option.
Detected audio is indicated by colored peaks in the Activity indicator. An event is triggered when detected audio rises above or falls below the threshold value, which is represented by the bar.
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AXIS M5013–V PTZ Dome Network Camera
Applications
Applications
Third party applications can be uploaded to and installed on the Axis product. Applications add functionality to the product, for example video analytics and intelligent video capabilities such as recognition, tracking, detection and counting. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications
Note
• It is recommended to run one application at a time.
• Avoid running applications when the built-in motion detection is active.
Application Licenses
Some applications need a license to run. Licenses can be installed in two ways:
• Automatic installation — requires access to the Internet
• Manual installation — obtain the license key from the application vendor and upload the key to the Axis product
To request a license, the Axis product serial number (S/N) is required. The serial number can be found on the product label and under
System Options > Support > System Overview.
Install Application
To install and start an application:
1. Go to Setup > Applications.
2. Under Upload Application, click Browse. Locate the application file and click Upload Package.
3. Install the license (if applicable). For instructions, see the documentation provided by the application vendor.
4. Start the application. Go to page Applications, select the application in the list of installed applications and click Start.
5. Configure the application. For instructions, see the documentation provided by the application vendor.
Note
• Applications can be uploaded by product administrators.
• Applications and licenses can be installed on multiple products at the same time using AXIS Camera Management, version
3.10 and later.
To generate a log file for the application, go to Applications. Select the application and click Log.
Application Considerations
If an application is upgraded, application settings, including the license, will be removed. The license must be reinstalled and the application reconfigured.
If the Axis product’s firmware is upgraded, installed applications and their settings will remain unchanged, although this is not guaranteed by Axis Communications AB. Note that the application must be supported by the new firmware. For information about
firmware upgrades, see Upgrading the Firmware.
If the Axis product is restarted, running applications will restart automatically.
If the Axis product is restored, installed applications remain unchanged but must be restarted. To start the application, go to
Setup > Applications. Select the application in the list of installed applications and click Start. For information about restoring
the Axis product, see Maintenance.
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AXIS M5013–V PTZ Dome Network Camera
Applications
If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory
default, see Reset to Factory Default Settings.
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AXIS M5013–V PTZ Dome Network Camera
Events
Events
The Axis product can be configured to perform actions when different events occur, for example, start a recording when motion is detected. The set of conditions that defines how and when the action is triggered is called an Action Rule.
Available Action Rule triggers and conditions include:
•
Applications — use installed applications to trigger the rule, see Applications, on page 27.
• Detectors
-
Audio Detection — trigger the rule when audio is detected, see Audio Detection, on page 26.
-
Motion Detection — trigger the rule when motion is detected, see Motion Detection, on page 25.
• Hardware
Network — trigger the rule if network connection is lost or restored. This can for example be used to start recording to the SD card.
Temperature — trigger the rule if the temperature falls outside or inside the operating range of the product. This can for example be used to send maintenance notifications.
• Input Signal
-
and configuration.
• PTZ
Moving — trigger the rule when the camera view moves due to a PTZ operation. This can for example be used as an additional condition to prevent an action rule triggered by motion detection to record video while the camera view moves due to a PTZ operation.
Preset Reached — trigger the rule when the camera stops at a preset position. This can be for example be used with the Send Images action to upload images from the preset position.
• Storage
Available — trigger the rule when the storage device is unmounted or removed. This can for example be used to send maintenance notifications.
Full — trigger the rule when the storage device is full. Under normal operation, the oldest recordings will be overwritten to prevent the storage device from becoming full.
Locked — trigger the rule if the storage device is locked (write protected).
• System
System Initializing — trigger the rule when the product is being started. This can for example be used to send a notification when the product restarts.
• Time
-
an image every 5 minutes.
-
Use Schedule — trigger the rule according to the selected schedule, see Schedules, on page 31.
Available actions include:
• PTZ Control
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AXIS M5013–V PTZ Dome Network Camera
Events
Preset Position — go to a preset position.
• Record Video — record video to a selected storage.
• Send Images — send images to a recipient.
• Send Notifications — send a notification message to a recipient.
• Status LED — flash the LED indicator. This can for example be used to validate triggers such as motion detection during product installation and configuration.
Convert Event Types to Action Rules
If the Axis product is upgraded to firmware version 5.40 or later, it is recommended to convert Event Types to Action Rules. The legacy user Event Types in the camera will continue to work but will not be visible in the user interface of the camera. The Event
Types need to be converted to Action rules to become visible in the user interface.
To convert Event Types to Action Rules go to Events > Action Rules and click Convert.
This is not recommended when using a VMS based on the old Event Management System.
Setting Up an Action Rule
An action rule defines the conditions that must be met for the product to perform an action, for example record video or send email notifications. If multiple conditions are defined, all must be met to trigger the action.
The following example describes how to set up an action rule to record video to a network share if there is movement in the camera’s field of view.
Set up motion detection and add a network share:
1. Go to Detectors > Motion Detection and configure a motion detection window, see page 25
2. Go to System Options > Storage and set up the network share, see page 42.
Set up the action rule:
1. Go to Events > Action Rules and click Add.
2. Select Enable rule and enter a descriptive name for the rule.
3. Select Detectors from the Trigger drop-down list.
4. Select Motion Detection from the drop-down list. Select the motion detection window to use.
5. Optionally, select a Schedule and Additional conditions, see below.
6. Under Actions, select Record Video from the Type drop-down list.
7. Select a Stream profile and configure the Duration settings as described below.
8. Select Network Share from the Storage drop-down list.
To add additional criteria, select the Additional conditions option and add additional triggers. To prevent an action from being triggered repeatedly, a Wait at least time can be set. Enter the time in hours, minutes and seconds, during which the trigger should be ignored before the action rule can be activated again.
The recording Duration of some actions can be set to include time immediately before and after the event. Select Pre-trigger time and/or Post-trigger time and enter the number of seconds. When While the rule is active is enabled and the action is triggered again during the post-trigger time, the recording time will be extended with another post-trigger time period.
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AXIS M5013–V PTZ Dome Network Camera
Events
For more information, see the online help .
Recipients
Recipients receive media files and notification messages. The following recipients are available:
Recipient
FTP
HTTP
Network Share
TCP
Use with action
Send Images
Send Notification
Send Images
Send Images
Send Notification
Send Images
Send Notification
Note
A network share can also be used as a storage device for recorded video. Go to System Options > Storage to configure a
information about storage devices.
To add a recipient:
1. Go to Events > Recipients and click Add.
2. Enter a descriptive name.
3. Select a recipient Type.
4. Enter the information needed for the recipient type.
5. Click Test to test the connection to the recipient.
6. Click OK.
Schedules
Schedules can be used as action rule triggers or as additional conditions, for example to record video if motion is detected outside office hours. Use one of the predefined schedules or create a new schedule as described below.
To create a new schedule:
1. Go to Events > Schedules and click Add.
2. Enter a descriptive name and the information needed for a daily, weekly, monthly or yearly schedule.
3. Click OK.
To use the schedule in an Action Rule, select the schedule from the Schedule drop-down list in the Action Rule Setup page.
Recurrences
Recurrences are used to trigger Action Rules repeatedly, for example every 5 minutes or every hour.
To set up a recurrence:
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Events
1. Go to Events > Recurrences and click Add.
2. Enter a descriptive name and recurrence pattern.
3. Click OK.
To use the recurrence in an Action Rule, first select Time from the Trigger drop-down list in the Action Rule Setup page and then select the recurrence from the second drop-down list.
To modify or remove recurrences, select the recurrence in the Recurrences List and click Modify or Remove.
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Recordings
Recordings
The Axis product can be configured to record video continuously or according to an action rule:
•
To start a continuous recording, see page 33.
•
To set up action rules, see page 30.
•
To access recordings, see Recording List, on page 33.
•
To configure camera controlled storage, see Storage, on page 41.
Recording List
Recorded videos are listed on the Recordings > List page. The list shows each recording’s start date and time, duration and the event that triggered the recording.
To play or download a recording, follow these steps:
1. Go to Recordings > List.
2. Use the filter to narrow the list of recordings. Enter the desired filter criteria and click Filter. Some filters may take a long time to complete.
3. Select the recording.
4. Click Play to play the recording, or click Download to download the recording.
Multiple recordings can be downloaded at the same time. Select the recordings and click Download. The downloaded file is a zip file containing a minimum of three files, of which the Matroska (mkv) files are the actual recordings. The recordings are time-stamped with the date and time they were downloaded (that is, not the date the recordings were made).
Note
To play recordings in Windows Media Player, AXIS Matroska File Splitter must be installed. AXIS Matroska File Splitter can be downloaded from www.axis.com/techsup/software
For detailed recording and video information, select a recording and click Properties.
To remove a recording, select the recording and click Remove.
Continuous Recording
about storage devices. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove old recordings. If a new stream profile is selected while a recording is ongoing, the recording will be stopped and saved in the recording list and a new recording with the new stream profile will start. All previous continuous recordings will remain in the recording list until they are removed manually or through automatic removal of old recordings.
To start a continuous recording, follow these steps:
1. Go to Recordings > Continuous.
2. Select Enabled.
3. Select type of storage device from the Disk list.
4. Select a Stream profile to use for continuous recordings.
5. Click Save to save and start the recording.
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System Options
System Options
Security
Users
User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page.
The user list displays authorized users and user groups (access levels):
Viewer - Access to the Live View page
Operator - Access to the Live View page and to all settings except System Options
Administrator - Unrestricted access to all settings; can add, modify and remove other users.
Under HTTP/RTSP Password Settings, select the type of password to allow. You may need to allow unencrypted passwords if there are viewing clients that do not support encryption, or if you upgraded the firmware and existing clients support encryption but need to log in again and be configured to use this functionality.
Under User Settings, select the Enable anonymous viewer login option to allow anonymous users access to the Live View page.
Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls.
Deselect the Enable Basic Setup option to hide the Basic Setup menu. Basic Setup provides quick access to settings that should be made before using the Axis product.
ONVIF
ONVIF (Open Network Video Interface Forum) is a global interface standard that makes it easier for end users, integrators, consultants, and manufacturers to take advantage of the possibilities offered by network video technology. ONVIF enables interoperablity between different vendor products, increased flexibility, reduced cost and future-proof systems.
By creating a user you automatically enable ONVIF communication. Use the user name and password with all ONVIF communication with the product. For more information see www.onvif.org
IP Address Filter
IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are allowed or denied access to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.
The administrator can add up to 256 IP address entries to the list (a single entry can contain multiple IP addresses).
HTTPS
The Axis product supports encrypted browsing using HTTPS. This is configured on the System Options > Security > HTTPS page.
A self-signed certificate can be used until a Certificate Authority-issued certificate has been obtained. Click Create self-signed
certificate to install a self-signed certificate. Although self-signed certificates are free and offer some protection, true security is only implemented after the installation of a signed certificate issued by a Certificate Authority.
To obtain a signed certificate from an issuing Certificate Authority, click Create Certificate Request. When the signed certificate is returned, click Install signed certificate to import the certificate. The properties of any certificate request currently resident in the product or installed can be viewed by clicking Properties.
To enable HTTPS in the Axis product, the HTTPS Connection Policy must be set for each user group.
For more information, see the online help .
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System Options
IEEE 802.1X
IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol).
To access a network protected by IEEE 802.1X, devices must authenticate themselves. The authentication is performed by a third-party entity called an authentication server, typically a RADIUS server, examples of which are FreeRADIUS and Microsoft
Internet Authentication Service.
In Axis' implementation, the network device and the authentication server authenticate themselves with the help of digital certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security). The certificates are provided by an
Certification Authority (CA). You need:
• a CA certificate to validate the identity of the authentication server
• a CA-signed client certificate and a private key to authenticate the network device.
To allow the network device to access a network protected by IEEE 802.1X:
1. Obtain a CA certificate, a client certificate and a client private key (contact your network administrator).
2. Go to Setup > System Options > Security > IEEE 802.1X and upload the CA certificate, the client certificate and the client private key.
3. Under Settings, select the EAPOL version, provide your EAP identity and private key password.
4. Check the box to enable IEEE 802.1X and click Save.
Certificates
CA Certificate
Client certificate
Client private key
The CA certificate is used to validate the identity of the authentication server. Enter the path to the certificate directly, or locate the file using the Browse button. Then click Upload. To remove a certificate, click Remove.
The client certificate and private key are used to authenticate the network device. They can be uploaded as separate files or in one combined file (e.g. a PFX file or a PEM file). Use the Client
private key field if uploading one combined file. For each file, enter the path to the file, or locate the file using the Browse button. Then click Upload. To remove a file, click Remove.
Settings
EAPOL version
EAP identity
Private key password
Enable IEEE 802.1X
Select the EAPOL version (1 or 2) as used in your network switch.
Enter the user identity (maximum 16 characters) associated with your certificate.
Enter the password (maximum 16 characters) for the private key.
Check the box to enable the IEEE 802.1X protocol.
Audio Support
Select Enable audio support to allow clients to retrieve audio streams from the Axis product. For information on how to configure
audio settings, see Audio Settings, on page 20.
Note
Deselecting this option will disable audio globally in the Axis product, for configured events and profiles with audio as well.
Date & Time
The Axis product’s date and time settings are configured under System Options > Date & Time.
Current Server Time displays the current date and time (24h clock). The time can be displayed in 12h clock in the text overlay (see below).
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System Options
To change the date and time settings, select the preferred Time mode under New Server Time:
• Synchronize with computer time sets date and time according to the computer’s clock. With this option, date and time are set once and will not be updated automatically.
• Synchronize with NTP Server obtains date and time from an NTP server. With this option, date and time settings are
updated continuously. For information on NTP settings, see NTP Configuration, on page 38.
• Set manually allows you to manually set date and time.
If using an NTP server, select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving
time changes.
The Date & Time Format Used in Images is the date and time format displayed as a text overlay in the video stream. Use the predefined formats or see File Naming & Date/Time Formats in the online help for information on how to create custom date and time formats. To include date and time in the overlay text, go to Video & Audio and select Include date and Include time.
Network
Basic TCP/IP Settings
The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version must always be enabled.
IPv4 Address Configuration
By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.
DHCP (Dynamic Host Configuration Protocol) allows network administrators to centrally manage and automate the assignment of
IP addresses. DHCP should only be enabled if using dynamic IP address notification, or if the DHCP can update a DNS server. It is then possible to access the Axis product by name (host name).
If DHCP is enabled and the product cannot be accessed, run AXIS IP Utility to search the network for connected Axis products, or reset
the product to the factory default settings (see page 44) and then perform the installation again.
To use a static IP address, check Use the following IP address and specify the IP address, subnet mask and default router.
IPv6 Address Configuration
If IPv6 (IP version 6) is enabled, the Axis product will receive an IP address according to the configuration in the network router.
To enable IPv6, go to System Options > Network > TCP/IP > Basic. Other settings for IPv6 should be configured in the network router.
ARP/Ping
The ARP/Ping service is enabled by default but is automatically disabled two minutes after the product is started, or as soon as an IP address is assigned. To re-assign IP address using ARP/Ping, the product must be restarted to enable ARP/Ping for an additional two minutes.
To disable the service, go to System Options > Network > TCP/IP > Basic and clear the option Enable ARP/Ping setting of IP address.
Pinging the product is still possible when the service is disabled.
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System Options
Assign IP Address using ARP/Ping
The product's IP address can be assigned using ARP/Ping. The command must be issued within 2 minutes of connecting power.
1. Acquire a free static IP address on the same network segment as the computer.
2. Locate the serial number (S/N) on the product label.
3. Open a command prompt and enter the following commands:
Linux/Unix syntax arp -s <IP address> <serial number> temp ping -l 408 <IP address>
Linux/Unix example arp -s 192.168.0.125 00:40:8c:18:10:00 temp ping -l 408 192.168.0.125
Windows syntax (this may require that you run the command prompt as an administrator) arp -s <IP address> <serial number> ping -l 408 -t <IP address>
Windows example (this may require that you run the command prompt as an administrator) arp -s 192.168.0.125 00-40-8c-18-10-00 ping -l 408 -t 192.168.0.125
4. Check that the network cable is connected to the Axis product and then restart the product by disconnecting and reconnecting power.
5. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar.
6. Open a browser and type http://<IP address> in the Location/Address field.
For other methods of assigning the IP address, see the Installation and Management Software CD or the document Assign an IP
Address and Access the Video Stream on Axis Support web at www.axis.com/techsup
Note
• To open a command prompt in Windows, open the Start menu and type cmd in the Run/Search field.
• To use the ARP command in Windows 7/Windows Vista, right-click the command prompt icon and select Run as
administrator.
• To open a command prompt in Mac OS X, open the Terminal utility from Application > Utilities.
AXIS Video Hosting System (AVHS)
AVHS used in conjunction with an AVHS service, provides easy and secure Internet access to live and recorded video accessible from any location. For more information and help to find a local AVHS Service Provider go to www.axis.com/hosting
AVHS is enabled by default. The settings are configured under System Options > Network > TCP IP > Basic.
Internet. Once registered, Always will be enabled and the Axis product stays connected to the AVHS service. If the product is not registered within 24 hours from when the button is pressed, the product will disconnect from the AVHS service.
Always - The Axis product will constantly attempt to connect to the AVHS service over the Internet. Once registered the product will stay connected to the service. This option can be used when the product is already installed and it is not convenient to use the one-click installation.
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System Options
AXIS Internet Dynamic DNS Service
AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product. For more information, see www.axiscam.net
To register the Axis product with AXIS Internet Dynamic DNS Service, go to System Options > Network > TCP/IP > Basic. Under
Services, click the AXIS Internet Dynamic DNS Service Settings button (requires access to the Internet). The domain name currently registered at AXIS Internet Dynamic DNS service for the product can at any time be removed.
Advanced TCP/IP Settings
DNS Configuration
DNS (Domain Name Service) provides the translation of host names to IP addresses. The DNS settings are configured under System
Options > Network > TCP/IP > Advanced.
Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server.
To make manual settings, select Use the following DNS server address and specify the following:
Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by semicolons. The host name is always the first part of a fully qualified domain name, for example, myserver is the host name in the fully qualified domain name myserver.mycompany.com where mycompany.com is the domain name.
Primary/Secondary DNS server - Enter the IP addresses of the primary and secondary DNS servers. The secondary DNS server is optional and will be used if the primary is unavailable.
NTP Configuration
NTP (Network Time Protocol) is used to synchronize the clock times of devices in a network. The NTP settings are configured under
System Options > Network > TCP/IP > Advanced.
Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server.
To make manual settings, select Use the following NTP server address and enter the host name or IP address of the NTP server.
Host Name Configuration
The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS name. The host name is configured under System Options > Network > TCP/IP > Advanced.
Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4.
Select Use the host name to set the host name manually.
Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product’s IP address changes.
For more information, see the online help .
Link-Local IPv4 Address
Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network. The product can have a Link-Local IP and a static or DHCP-supplied IP address at the same time.
This function can be disabled under System Options > Network > TCP/IP > Advanced.
HTTP
The HTTP port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the default setting, which is 80, any port in the range 1024–65535 can be used.
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System Options
HTTPS
The HTTPS port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the default setting, which is 443, any port in the range 1024–65535 can be used.
To enable HTTPS, go to System Options > Security > HTTPS. For more information, see page 34.
NAT traversal (port mapping) for IPv4
A network router allows devices on a private network (LAN) to share a single connection to the Internet. This is done by forwarding network traffic from the private network to the “outside”, that is, the Internet. Security on the private network (LAN) is increased since most routers are pre-configured to stop attempts to access the private network (LAN) from the public network (Internet).
Use NAT traversal when the Axis product is located on an intranet (LAN) and you wish to make it available from the other
(WAN) side of a NAT router. With NAT traversal properly configured, all HTTP traffic to an external HTTP port in the NAT router is forwarded to the product.
NAT traversal is configured under System Options > Network > TCP/IP > Advanced.
Note
• For NAT traversal to work, this must be supported by the router. The router must also support UPnP TM .
• The router has many different names: “NAT router”, “Network router”, “Internet Gateway”, ”Broadband router”, “Broadband sharing device” or “Home firewall” but the essential purpose of the device is the same.
Enable/Disable - When enabled, the Axis product attempts to configure port mapping in a NAT router on your network, using UPnP TM .
Note that UPnP TM must be enabled in the product (see System Options > Network > UPnP).
Use manually selected NAT router - Select this option to manually select a NAT router and enter the IP address for the router in the field. If no router is specified, the product automatically searches for NAT routers on your network. If more than one router is found, the default router is selected.
Alternative HTTP port - Select this option to manually define an external HTTP port. Enter the port number in the field. If no port is entered here, a port number is automatically selected when NAT traversal is enabled.
Note
• An alternative HTTP port can be used or be active even if NAT traversal is disabled. This is useful if your NAT router does not support UPnP and you need to manually configure port forwarding in the NAT router.
• If you attempt to manually enter a port that is already in use, another available port is automatically selected.
• When the port is selected automatically it is displayed in this field. To change this, enter a new port number and click Save.
FTP
The FTP server running in the Axis product enables upload of new firmware, user applications, etc. The FTP server can be disabled under System Options > Network > TCP/IP > Advanced.
Note
This FTP server has nothing to do with the product’s ability to transfer images via FTP to other locations and servers.
RTSP
The RTSP server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port number can be changed under System Options > Network > TCP/IP > Advanced. The default port is 554.
Note
H.264 video streams will not be available if the RTSP server is disabled.
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System Options
SOCKS
SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).
SOCKS is configured under System Options > Network > SOCKS. For more information, see the online help .
QoS (Quality of Service)
QoS (Quality of Service) guarantees a certain level of a specified resource to selected traffic on a network. A QoS-aware network prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use.
The QoS settings are configured under System Options > Network > QoS. Using DSCP (Differentiated Services Codepoint) values, the
Axis product can mark the following types of traffic: live video, live audio, event/alarm traffic and management traffic.
Note
Live audio DSCP will be equal to live video DSCP if H.264 over RTSP is used.
SMTP (email)
To send email messages from the Axis product via SMTP (Simple Mail Transfer Protocol), an SMTP mail server must be set up. This is done under System Options > Network > SMTP (email).
Enter the host names or IP addresses and port numbers for the primary and secondary mail servers in the fields provided. A From
email address is also required. If the mail server requires authentication, check Use authentication to log in to this server and enter the necessary information.
SNMP
The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is the group of devices and management station running SNMP. Community names are used to identify groups.
The Axis product can be configured to support SNMP on the System Options > Network > SNMP page.
Depending on the level of security required, select the version on SNMP to use.
SNMP v1/v2 provides the lowest level of security. The community name can be specified as a password for read or read/write access to all supported SNMP devices. The default password for the Read community is public and the default password for the
Write community is write.
Note
If HTTPS is enabled, SNMP v1 and SNMP v2c should be disabled.
Traps for SNMP v1/v2 are used by the Axis product to send messages to a management system on important events and status changes. Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message.
The following traps are available:
• Cold start
• Warm start
• Link up
• Authentication failed
SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.
password.
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System Options
Note
The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see
Reset to Factory Default Settings, on page 44.
UPnP
TM
The Axis product includes support for UPnP TM . UPnP TM is enabled by default and the product is automatically detected by operating systems and clients that support this protocol.
UPnP TM can be disabled under System Options > Network > UPnP TM .
RTP/H.264
The RTP port range and multicast settings are configured under System Options > Network > RTP.
The RTP port range defines the range of ports from which the video/audio ports are automatically selected. For multicast streams, only certain IP addresses and port numbers should be used.
Select Always Multicast Video and/or Always Multicast Audio to start multicast streaming without opening an RTSP session.
Bonjour
The Axis product includes support for Bonjour. Bonjour is enabled by default and the product is automatically detected by operating systems and clients that support this protocol.
Bonjour can be disabled under System Options > Network > Bonjour.
Storage
SD Card
To prevent corruption of recordings, the SD card should always be unmounted before it is ejected.
The Axis product supports SD cards with the following file systems:
• ext4 — recommended due to its resilience against data loss if the card is ejected or if there is abrupt power loss. To access data stored on the card from the Windows operating system, a third-party ext4 driver or application is required.
• vFAT — most SD cards are pre-formatted with vFAT when purchased.
If required, the SD card can be manually formatted to the desired file system. To format the SD card:
1. Insert the SD card in the SD card slot.
2. Go to System Options > Storage and click SD Card.
3. Click Format and select the desired file system.
Note
During formatting any previous data stored on the disk will be lost.
Mounting is done automatically when the card is inserted or when the product is started. A manual mount is only required if the card has been unmounted and not ejected and re-inserted.
To unmount the SD card:
1. Go to System Options > Storage and click SD Card.
2. Click Unmount.
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System Options
3. The card can now be removed.
The SD card is managed on the System Options > Storage page. Click SD Card to open Storage Management.
If the card’s status shows as failed, click Check disk to see if the problem can be found and then try Repair. This option is only available for SD cards with ext4. For SD cards with vFAT, use a card reader or computer to troubleshoot the card.
To avoid filling the card, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings
older than and select the number of days or weeks.
To stop writing to the card and protect recordings from being removed, select Lock under Recording Settings.
Network Share
Network share allows you to add network storage such as a NAS (Network Attached Storage) or any server that uses CIFS (Common
Internet File System) and use them for storage of recordings.
To add a network share:
1. Go to System Options > Storage.
2. Click Network Share.
3. Enter the IP address, DNS or Bonjour name to the host server in the Host field.
4. Enter the name of the share in the Share field. Sub folders cannot be used.
5. If required, select The share requires login and enter the user name and password.
6. Click Connect.
To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools.
To avoid filling the share, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings
older than and select the number of days or weeks.
To stop writing to the share and protect recordings from being removed, select Lock under Recording Settings.
Maintenance
The Axis product provides several maintenance functions. These are available under System Options > Maintenance.
Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.
Click Restore to reset most settings to the factory default values. The following settings are not affected:
• the boot protocol (DHCP or static)
• the static IP address
• the default router
• the subnet mask
• the system time
• the IEEE 802.1X settings
• uploaded applications are kept but must be restarted
Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The
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System Options
To test the product’s PTZ mechanics, click Test under PTZ Status.
To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours.
This can be useful for identifying the product among other products installed in the same location.
For information about firmware upgrade, see Upgrading the Firmware, on page 45.
Support
Support Overview
The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.
See also Troubleshooting, on page 45.
System Overview
To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.
Logs & Reports
The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.
System Log - Provides information about system events.
Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).
Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.
You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s
Live View that also shows the settings specified under Video Stream>Image>Image Appearance. The server report .zip file should always be included when contacting support.
Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.
Connection List - Lists all clients that are currently accessing media streams.
Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.
The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration.
The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info).
Advanced
Scripting
Scripting allows experienced users to customize and use their own scripts.
Improper use may cause unexpected behavior and loss of contact with the Axis product.
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System Options
Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide assistance for problems with customized scripts.
To open the Script Editor, go to System Options > Advanced > Scripting. If a script causes problems, reset the product to its
factory default settings, see page 44.
For more information, see www.axis.com/developer
File Upload
Files, for example web pages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File Upload.
Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the selected user group (viewer, operator or administrator) for the uploaded file.
Plain Config
Plain Config is for advanced users with experience of Axis product configuration. Most parameters can be set and modified from this page. Help is available from the standard help pages.
To open Plain Config, go to System Options > Advanced > Plain Config. Axis Support does not provide assistance.
Reset to Factory Default Settings
Important
Reset to factory default should be used with caution. A reset to factory default will reset all settings, including the IP address, to the factory default values.
To reset the product to the factory default settings:
1. Disconnect power from the product.
2. Press and hold the control button and reconnect power. See Hardware Overview, on page 5 .
3. Keep the control button pressed for about 15–30 seconds until the status LED indicator flashes amber.
4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90
5. Use the tools provided on the Installation and Management Software CD to assign an IP address, set the password and access the video stream. This information is also available from the support pages on www.axis.com/techsup
It is also possible to reset parameters to factory default via the web interface. Go to Setup > System Options > Maintenance.
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Troubleshooting
Troubleshooting
Checking the Firmware
Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
Upgrading the Firmware
When you upgrade the product with the latest firmware from Axis website, the product receives the latest functionality available.
Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.
To upgrade, follow these instructions:
1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the products web pages.
3. Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.
After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.
AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.
Note
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
• Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.
Emergency Recovery Procedure
If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.
1. In UNIX/Linux, type the following from the command line:
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AXIS M5013–V PTZ Dome Network Camera
Troubleshooting
arp -s <IP address> <serial number> temp ping -l 408 <IP address>
In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator): arp -s <IP address> <serial number> ping -l 408 -t <IP address>
2. If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
3. Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.
4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the
Status indicator.
5. Reinstall the product, referring to the Installation Guide.
If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/
Symptoms, Possible Causes and Remedial Actions
Problems setting the IP address
When using ARP/Ping Try the installation again. The IP address must be set within two minutes after power has been
The product is located on a different subnet
If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.
The IP address is being used by another device
Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product:
Possible IP address conflict with another device on the same subnet.
• If you receive: Reply from <IP address>: bytes=32; time=10...
this means that the IP address may already be in use by another device on the network.
Obtain a new IP address from the network administrator and reinstall the product.
• If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.
The static IP address in the Axis product is used before the DHCP server sets a dynamic address.
This means that if the same default static IP address is also used by another device, there may be problems accessing the product.
The product cannot be accessed from a browser
Cannot log in When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser’s address field.
If the password for the user root is lost, the product must be reset to the factory default settings.
See Reset to Factory Default Settings, on page 44.
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AXIS M5013–V PTZ Dome Network Camera
Troubleshooting
The IP address has been changed by DHCP
Certificate error when using
IEEE 802.1X
IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to located the product on the network. Identify the product using its model or serial number, or by the DNS name (if the name has been configured).
If required, a static IP address can be assigned manually. For instructions, see the Installation and
Management Software CD or the document Assign an IP Address and Access the Video Stream on
Axis Support web at www.axis.com/techsup
For authentication to work properly, the date and time settings in the Axis product should be
synchronized with an NTP server. See Date & Time, on page 35.
The product is accessible locally but not externally
Router configuration To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal feature which will attempt to automatically configure the router to allow access to the Axis
product, see NAT traversal (port mapping) for IPv4, on page 39. The router must support UPnP
TM .
Firewall protection Check the Internet firewall with your network administrator.
Default routers required Check if you need to configure the router settings from System Options > Network > TCP/IP >
Basic.
Problems with streaming H.264
Problems with AXIS Media
Control (Internet Explorer
only)
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.
No H.264 displayed in the client
Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
Control Panel (streaming tab). See AXIS Media Control (AMC), on page 13.
In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
Multicast H.264 only accessible by local clients
No multicast H.264
displayed in the client
Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Check if your router supports multicasting, or if the router settings between the client and the product need to be configured. The TTL (Time To Live) value may need to be increased.
Check with your network administrator that the multicast addresses used by the Axis product are valid for your network.
Check with your network administrator to see if there is a firewall preventing viewing.
Configure the Axis product to use a Java applet for updating video images in your browser. Go to
Setup > Live View Config and select Java applet under Default viewer.
Installation of additional
ActiveX component restricted or prohibited
Poor rendering of H.264
images
Color saturation is different in H.264 and Motion JPEG
Ensure that your graphics card is using the latest driver. The latest drivers can usually be downloaded from the manufacturer’s website.
Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more information.
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AXIS M5013–V PTZ Dome Network Camera
Troubleshooting
Lower frame rate than expected
See Performance Considerations, on page 51.
Reduce the number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the network administrator that there is enough bandwidth available.
Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
key frames.
Lower the image resolution.
The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
product. See Technical Specifications, on page 49.
Video and image problems, general
Image unsatisfactory Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
Setup > Video & Audio > Camera Settings.
Motion Detection triggers unexpectedly
Changes in luminance Motion detection is based on changes in luminance in the image. This means that if there are sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity setting to avoid problems with luminance.
No audio
Incorrect setup Check the sound card in the computer. Ensure that mute is not selected and that the volume settings are correct.
Check that Enable audio support is selected under Setup > System Options > Security > Audio
Support.
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Poor audio quality
Stuttering Reduce the number of listeners and viewers. Decrease image resolution and compression.
Storage and disk management problems
Video cannot be recorded Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted Reformat the SD card and then click Mount.
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AXIS M5013–V PTZ Dome Network Camera
Technical Specifications
Technical Specifications
Function/group Item
Camera Models
Image sensor
Video
Specifications
AXIS M5013–V
Lens
1/4'‘ progressive scan RGB CMOS
3.6 mm, F1.8
Horizontal angle of view: 45°
Vertical angle of view: 32°
Diagonal angle of view: 56°
1.4 lux, F1.8
Minimum illumination
Shutter time 1/25000 s to 1/6 s
Pan/Tilt/Zoom 25 preset positions. Preset positions can be used at temperatures above 10°C (50°F).
Pan: ±180°, >100°/s
Tilt: 90°, >100°/s
Zoom: 3x digital
Video compression
Frame rate
Motion JPEG
H.264 (MPEG-4 Part 10/AVC
Motion JPEG
Resolutions 800x600 to 320x180
Frame rate H.264
30 in all resolutions
30 in all resolutions
Audio
Network
Video streaming
Image settings
Multiple, individually configurable streams in H.264 and Motion JPEG
Controllable frame rate and bandwidth
VBR/CBR H.264
Manual shutter time, compression, color, brightness, sharpness, contrast, white balance, exposure control, exposure zones backlight compensation, fine tuning of behavior at low light
Rotation: 0°, 180°
Text overlay
Audio streaming One-way
Audio compression
AAC LC 8/16 kHz
G.711 PCM 8kHz
G.726 ADPCM 8 kHz
Configurable bit rate
Audio input Built-in microphone
Security
Supported protocols
Password protection, IP address filtering, HTTPS encryption*, IEEE 802.1X network access control*, digest authentication, user access log
*This product includes software developed by the Open SSL Project for use in the Open
SSL Toolkit (www.openssl.org)
IPv4/v6, HTTP, HTTPS*, SSL/TLS*, QoS Layer 3 DiffServ, FTP, SMTP, Bonjour, UPnP,
SNMPv1/v2c/v3(MIB-II), DNS, DynDNS, NTP, RTSP, RTP, TCP, UDP, IGMP, RTCP, ICMP,
DHCP, ARP, SOCKS, etc
*This product includes software developed by the Open SSL Project for use in the Open
SSL Toolkit (www.openssl.org)
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AXIS M5013–V PTZ Dome Network Camera
Technical Specifications
Function/group
System
Integration
General
Item
Application
Programming
Interface
Intelligent video
Alarm triggers
Actions
Video access from web browser
Installation, management and maintenance
Casing
Memory
Power
Connectors
Local storage
Operating conditions
Approvals
Weight
Included accessories
Video management software (not included)
Optional accessories
Specifications
Open API for software integration, including VAPIX® and AXIS Camera Application
Platform from Axis Communications; specifications available at www.axis.com
Includes the ONVIF specification available at www.onvif.org
Support for AXIS Video Hosting System (AVHS) with One-Click Camera Connection
Video motion detection, audio detection, AXIS Camera Application Platform
Intelligent video, temperature, manual trigger, PTZ preset, PTZ moving, network lost, storage status, system initializing
File upload via FTP, HTTP and email
Notification via email, HTTP and TCP
Go to PTZ preset
Video recording to edge storage
Pre- and post alarm video buffering
Status LED
Camera live view
Video recording to file (ASF)
Customizable HTML pages
Windows 7, Windows Vista, Windows XP, Windows Server 2008, Windows Server 2003
DirectX 9c or higher
For other operating systems and browsers, see www.axis.com/techsup
AXIS Camera Management tool on CD and web-based configuration
Configuration of backup and restore
Firmware upgrades over HTTP or FTP, firmware available on www.axis.com
IP51–rated plastic casing, clear dome
256 MB RAM, 128 MB Flash
Power over Ethernet IEEE 802.3af Class 3
RJ-45 10BASE-T/100BASE-TX PoE
SD card (microSDHC) slot (card not included)
Temperature: 0 °C to 45 °C (32 °F to 113 °F)
Humidity 20–80% RH (non-condensing)
EN 55022 Class A, EN 61000–6–1, EN 61000–6–2, EN 55024
FCC Part 15 Subpart B Class B
ICES-003 Class A
VCCI Class B
C-tick AS/NZS CISPR 22
KCC Class A
EN 60950–1 (IEC 60950–1)
IEC 60529 IP51
940 g (2.1 lb.)
Drill template, mounting brackets for soft and hard ceilings, Quick Guide, CD with installation tools, recording software and User’s Manual, Windows decoder 1-user license
AXIS Camera Station — Video management software for viewing and recording up to 50 cameras
See www.axis.com/products/video/software/ for more software applications via partners
Stand for wall mounting
White LED Illuminators
Network I/O Audio Module
Installation Display
Power over Ethernet Midspan
Multi-user decoder license pack
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AXIS M5013–V PTZ Dome Network Camera
Technical Specifications
Performance Considerations
When settings up your system, it is important to consider how various settings and situations will affect performance. Some factors affect the amount of bandwidth (the bit rate) required, others can affect the frame rate, and some affect both. If the load on the
CPU reaches its maximum, this will also affect the frame rate.
The following factors are among the most important to consider:
• High image resolution and/or lower compression levels result in images containing more data. Bandwidth affected.
• Access by large numbers of Motion JPEG and/or unicast H.264 clients. Bandwidth affected.
• Simultaneous viewing of different streams (resolution, compression) by different clients. Effect on frame rate and bandwidth.
• Accessing Motion JPEG and H.264 video streams simultaneously. Frame rate and bandwidth affected.
• Heavy usage of event settings affect the product’s CPU load. Frame rate affected.
• Heavy network utilization due to poor infrastructure. Bandwidth affected.
• Viewing on poorly performing client computers lowers perceived performance. Frame rate affected.
51
User Manual
AXIS M5013–V PTZ Dome Network Camera
© Axis Communications AB, 2013
Ver. M2.2
Date: April 2013
Part No. 51511
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