Options

Problem

Using the cut sheet feeder, the paper does not feed properly.

The LOAD/EJECT button is pressed, but the platen does not move and the paper does not feed.

After a print command is sent from the computer, the platen does not move and the paper does not feed.

Solution

You may be pressing the LOAD/EJECT button while the printer is on line. Always put the printer off line before feeding the paper. Paper feeds automatically when the cut sheet feeder receives a print command from the computer (only while the printer is on line).

The printer may be off line. Press the ON

LINE button to put the printer on line.

The cut sheet feeder mode may be off. Set

DIP switch 1-8 to on. If your program allows you to use control codes, use ESC

EM 4 to set the cut sheet feeder mode. The printer must be ready with no paper out condition to receive this command. Send the command with continuous paper loaded and with the paper select lever in the continuous paper position.

7-24

Troubleshooting

Options

Problem

Using the cut sheet feeder, the paper does not feed properly

(continued).

After a print command is sent from the computer, the platen rotates, but paper does not feed.

The PAPER OUT light is on.

Solution

DIP switch 1-8 is set to off. DIP switch

1-8 must be set to on in order to use the cut sheet feeder. See Chapters 3 and 5.

The cut sheet feeder may be incorrectly installed on the printer. Remove and reinstall the cut sheet feeder making sure that the mounting notches are properly mated with the pins on the printer. See

Chapter 5.

The cut sheet feeder may be out of paper.

Load more paper in the cut sheet feeder’s bin.

The paper release lever may not be in the single-sheet position. Push the lever back to the single-sheet position. See Chapter

5.

The paper set levers may be pulled forward. After loading a stack of paper in the cut sheet feeder, push the paper set levers backward. See Chapter

5.

The left and right paper guides may be too close together, preventing smooth paper feed. Adjust the position of the paper guides so that the paper can move up and down freely. See Chapter 5.

Troubleshooting

7-25

Options

Problem

Using the cut sheet feeder, the paper does

not

feed properly

(continued).

After a print command is sent from the computer, the platen rotates, but paper does not feed.

The PAPER OUT light is on (continued).

Solution

Two or more sheets feed at the same time.

Paper may be jammed near the print head.

Remove the paper jam (temporarily remove the cut sheet feeder if necessary).

You may have loaded too many sheets in the cut sheet feeder’s bin. Remove the sheets. The bin can hold a maximum of 150 sheets.

There may be only one sheet left in the bin.

The last sheet in the bin may not feed, so add more paper.

You may have loaded too many sheets in the cut sheet feeder’s bin. Remove the sheets. The bin can hold a maximum of 150 sheets.

You may have forgotten to fan the stack of paper before loading it into the bin.

Remove the paper and fan it. Then align the edges of the stack. See Chapter 5.

7-26

Troubleshooting

Options

Problem

Using the cut sheet feeder, the paper does not feed properly

(continued).

The paper feed is crooked.

Solution

You tried to manually insert a single sheet, but instead paper was fed from the cut sheet feeder’s bin.

The paper may be old or creased. Discard it and load new, clean sheets of paper.

The left and right paper guides may be too far apart. Adjust the paper guides to the width of the paper.

There may be too much outgoing paper.

Never let more than 80 sheets of outgoing paper accumulate while printing.

The weight of your paper may be too heavy or too light for the cut sheet feeder.

Refer to the specifications in Chapter 8 and make sure that your paper is the proper size and quality.

The single sheet may have been inserted in the wrong place. Check it and try again.

See Chapter 5.

Paper may feed from the bin if you try to insert several single sheets. To insert several single sheets, pull the paper set lever forward.

Troubleshooting

7-27

Options

Problem

Using the cut sheet feeder, the paper does not feed properly

(continued).

One page of printing has spread to two pages.

Solution

The page length setting may be wrong.

Run a self test in cut sheet feeder mode.

The printer will automatically measure the paper loaded and set the correct page length. See Chapter 5.

You may have to change the top or bottom margin or page length for your application program.

Using the pull tractor with the push tractor, continuous paper does not feed properly.

The FORM FEED or

LINE FEED button was pressed, but the paper does not feed at all.

(Platen does not

rotate.)

The printer may be on line. Before using the control panel buttons to feed paper, always put the printer off line (ON LINE light out).

7-28 Troubleshooting

Options

Problem

Using the pull tractor with the push tractor, continuous paper does not feed properly

(continued).

Paper feed is crooked or the paper jams.

Solution

Something may be obstructing the paper feed, like an object on top of the paper stack or a cable caught on the paper. Make sure that nothing prevents the smooth flow of paper and position the paper so that it feeds straight in line with the sprockets.

The supply of paper may be too far from the printer. Position the paper supply so that it is less than three feet or one meter away.

The paper may be caught on the edge guides. When using continuous paper, make sure that the paper guide is folded backwards over the paper and that the edge guides are moved to each edge of the paper guide. See Chapter 2.

The pull tractor and push tractor sprockets are not aligned correctly. When using both tractors, be sure that the sprockets on both are positioned evenly.

Troubleshooting

7-29

Options

Problem

Using the pull tractor with the push tractor, continuous paper does not feed properly

(continued).

Paper feed is crooked or the paper jams

(continued).

Solution

Several lines of space occur in the printout.

Skip over perforation is set, but does not work.

Skip over perforation is set, but the skip has shifted from the perforation, or the perforation does not fall in the center of the skip.

The paper may be slack. Adjust the position of the sprockets to take up any slack along the width of the paper. Remove slack lengthwise by pressing in and rotating the pull tractor knob on the right. Do not turn the platen knob.

The paper thickness lever may not be correctly set. Set the paper thickness lever to match the thickness of your paper.

The paper may not meet the specifications.

Check that your paper is the proper size, weight, and thickness.

Skip over perforation may be set. Set DIP switch 2-3 to off.

You may have set the DIP switches with the power on. To make new DIP switch settings effective, turn the power off, then on again.

The loading position of the paper may be too high or too low. Use the microadjustment feature to reset the loading position.

7-30

Troubleshooting

Options

Problem

Using the pull tractor with the push tractor, continuous paper does not feed properly

(continued).

Skip over perforation is set, but the skip has shifted from the perforation, or the perforation does not fall in the center of the skip (continued).

When the printing ends the paper feeds abruptly, and as it resumes printing, the paper feeds backward and comes off the pull tractor sprockets.

When the LOAD/EJECT button is pressed to eject the paper, the paper comes off the pull tractor sprockets.

Solution

The page length for one page of the continuous paper may be set incorrectly.

Set DIP switch 2-1 or use your application program control codes to set the correct page length.

The short tear-off function may be selected.

The short tear-off function cannot be used with the pull tractor, so be sure to set DIP switch 2-2 to off. See Chapter 3.

When the paper release lever is in the continuous paper position, the paper feeds backward to eject. When using the pull tractor, press the FORM FEED button to feed the paper forward to eject.

Troubleshooting

7-31

Options

Problem

Using the font module, the module’s fonts do not print.

The font module is set, but the fonts in the module do not print.

Solution

The font module may not be fully inserted in the slot. Check it and insert the module properly if necessary.

The font module may be inserted the wrong way. Align the (> ) marks on the module and the slot and insert it properly.

The font in the module may not be correctly selected. Select the slot by pressing the FONT button on the control panel.

If your program allows you to use control codes, use ESC k command to select the font.

Using an optional interface, the printer does not operate properly.

The printer does not print or the printout is not what you expected.

The interface board may be loose or not properly connected. Check that the interface board is correctly inserted into the connector on the main board.

7-32 Troubleshooting

Options

Problem

Using an optional interface, the printer does not operate properly (continued).

The printer does not print or the printout is not what you expected

(continued).

Solution

You may be trying to use an interface with the wrong specification. Check the specifications to make sure that you can use the interface with this printer.

You may be trying to use a cable with the wrong specification. Make sure that the cable matches the specifications of the interface.

The DIP switches or jumpers on the interface board may be set wrong. See the interface manual for the correct settings.

The interface settings on the computer may be wrong. See your computer manual for the correct settings.

The computer and interface settings may not match. Match the settings for each condition.

Two cables may be installed on the printer; only one cable may be attached at any time.

Troubleshooting

7-33

Options

If the printer still does not operate properly after checking the above points, run a self test of the interface to make sure that there are no on-board defects. If any abnormality is found, call the Epson toll free number (1-800-922-8911) for assistance.

7-34

Troubleshooting

Chapter

8

Technical Specifications

Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2

Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8-2

Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8-3

Mechanical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8-6

Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8-7

Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8-7

Interface Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8

Pin Assignments for the Parallel Interface . . . . . . . . . . . . . . 8-8

Interface Timing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10

Printing Enabled/Disabled Signals

and Control Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11

Option Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12

Single-bin Cut Sheet Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12

Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8-14

Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14

Technical Specifications 8-1