System Event Log Troubleshooting Guide for Intel® S5500/S3420

Manageability Engine (ME) Events System Event Log Troubleshooting Guide for Intel® S5500/S3420 Series Server Boards

13.5.1 ME Firmware Health Event – Next Steps

In the following table Event Data 3 is only noted for specific errors.

If the issue continues to be persistent, provide the content of Event Data 3 to Intel support team for interpretation. Event Data 3 codes are in general not documented, because their meaning only provides some clues, varies, and usually needs to be individually interpreted.

Table 90: ME Firmware Health Event Sensor – Next Steps

ED2 ED3

00h

01h

02h

03h

04h

05h

06h-

FFh

Description

Recovery GPIO forced. Recovery Image loaded due to recovery MGPIO pin asserted. Pin number is configurable in factory presets. Default recovery pin is MGPIO1.

Image execution failed. Recovery Image or backup operational image loaded because operational image is corrupted. This may be either caused by flash device corruption or failed upgrade procedure.

Flash erase error. Error during flash erasure procedure.

Next Steps

Deassert MGPIO1 and reset the Intel

®

ME.

Either the flash device must be replaced (if error is persistent) or the upgrade procedure must be started again.

The flash device must be replaced.

Flash corrupted. Error while checking Flash consistency. The Flash device must be replaced (if error is persistent).

Internal error. Error during firmware execution – FW Watchdog Timeout. Operational image needs to be updated to other version or hardware board repair is needed (if error is persistent).

BMC did not respond to cold reset request and Intel platform.

®

ME rebooted the Verify the Intel

®

Node Manager configuration.

Reserved.

92 Intel order number G74211-002 Revision 1.1