Printer Maintenance. Pitney Bowes DM800i™, DM800i Series, DM800i, DM800iTM

Cleaning or

Replacing the

Wick

DM800i™ Series Digital Mailing System Operating Guide

1. Open the feed cover and lift the E-Z Seal® Sealing Solution bottle out of its holder.

2. Remove the Moistener Brush Assembly as described in the Cleaning or

Replacing the Moistener Brush

procedure.

3. Use your index and middle finger to remove the wick.

Adjusting

Wetness



Printer



Maintenance

Wick

4. Clean the wick by holding it under running water.

5. Slide the wick back into place.

6. Replace the E-Z Seal® bottle.

Adjust the wetness to increase of decrease the amount of fluid moved into the sealer.

1. Press the Seal key.

2. Press the Adjust Wetness screen key. The Select Sealer Wetness screen appears.

• Press the left arrow key to decrease the wetness.

• Press the right arrow key to increase the wetness.

3. Press Enter when done.

The printer components, consisting of the printer nozzle, ink cartridge and printhead, require minimum maintenance to ensure clean, clear meter imprints on your mail.

If the print quality deteriorates and you cannot improve it with the procedures in this chapter, contact the Pitney Bowes Help Desk. Refer to the 

Pitney Bowes Contact Information List at the front of this guide for the phone number.

SV61162 Rev. D 9 - 7

9 • Maintaining and Updating

Printing a Test

Pattern

You can print a test pattern to check the quality of the meter imprint without spending any of your postage funds.

To print a test pattern:

1. From the IntelliLink® Control Center, press the Menu key.

2. Select Maintenance.

3. Select Print Test Pattern.

4. The “Print Test Pattern” screen appears and prompts you to “Press

Tape or print an envelope”.

5. Load an envelope on the feed deck and press Start, or press Tape to print on a tape.

6. Once the test pattern prints, the system asks you if the test pattern printed correctly.

If the test pattern looks like the sample shown here, press the Yes,

Lines are unbroken

screen key. Go to step 10.

If the test pattern has missing or incomplete lines as shown here, press

No, clean the print nozzle

screen key. Go to step 7.

Cleaning the

Printer Nozzle

7. The “Cleaning Print Nozzle” screen displays until the cleaning operation completes.

8. Once the cleaning operation completes, the “Print Test Pattern” screen appears again.

9. Repeat steps 5 and 6 again. If the print pattern still has broken or missing lines, you may need to replace the ink cartridge (see Replacing the

Ink Cartridge

) or printhead (see Changing the Printhead).

If the test pattern is ok, go to step 10.

10. Press the left arrow key to return to the postage screen.

You can clean the printer nozzle at any time by following these steps:

1. From the IntelliLink® Control Center, press the Menu key.

2. Select Maintenance.

3. Select Clean Printer Nozzle. The “Cleaning Print Nozzle” screen displays until the cleaning operation completes.

4. Once the cleaning operation completes, the “Print Test Pattern” screen appears.

5. Print a test pattern as described above in Printing a Test Pattern to verify that you can print a clean and clear meter stamp.

6. Repeat this operation at least one more time.

9 - 8 SV61162 Rev. D