Troubleshooting Tests. Zebra ZQ620, ZQ610/620

13. Blank LCD screen:

• Make sure printer is turned on.

• No application loaded or application corrupted: reload program.

14. No NFC Connectivity

• Ensure smartphone is positioned 3 inches (7.62 cm) or closer to the Print Touch icon on the side of the printer.

Troubleshooting Tests

Printing a Configuration Label

To print out a listing of the printer’s current configuration follow these steps:

1. Turn the printer off. Load the media compartment with journal media (media with no black bars printed on the back).

2. Press and hold the Feed Button.

3. Press and release the Power button and keep the Feed button pressed. When printing starts, release the Feed button.

Note • The configuration report can also be printed from the Info

(Help) menu on the LCD.

Refer to Figures 38, 38a, and 38b for sample configuration printouts.

Communications Diagnostics

If there is a problem transferring data between the computer and the printer, try putting the printer in the Communications

Diagnostics Mode (also referred to as the “DUMP” mode). The printer will print the ASCII characters and their text representation

(or the period ‘.’, if not a printable character) for any data received from the host computer.

To enter Communications Diagnostics Mode:

1. Print a configuration label as described above.

2. At the end of the diagnostics report, the printer will print: “Press

FEED key to enter DUMP mode”.

3. Press the FEED key. The printer will print: “Entering DUMP mode”.

75

ZQ610 & ZQ620 User Guide

To enter Communications Diagnostics Mode:

1. Print a configuration label as described above.

2. At the end of the diagnostics report, the printer will print: “Press

FEED key to enter DUMP mode”.

3. Press the FEED key. The printer will print: “Entering DUMP mode”.

Note • If the FEED key is not pressed within 3 seconds, the printer will print “DUMP mode not entered” and will resume normal operation.

4. At this point, the printer is in DUMP mode and will print the ASCII hex codes of any data sent to it, and their text representation (or

“.” if not a printable character).

Additionally, a file with a “.dmp” extension containing the ASCII information will be created and stored in the printer’s memory. It can be viewed, “cloned” or deleted using the Net Bridge application.

(Refer to the ZebraNet Bridge Enterprise documentation for more information.)

To terminate the Communications Diagnostics Mode and re- turn the printer to normal operations:

1. Turn the printer OFF.

2. Wait 5 seconds.

3. Turn the printer ON.

Contacting Technical Support

If the printer fails to print the configuration label, or you encounter problems not covered in the Troubleshooting Guide, contact

Zebra Technical Support. Technical Support addresses and phone numbers for your area can be found in Appendix H of this manual.

You will need to supply the following information:

• Model number and type (e.g. ZQ620)

• Unit serial number (Found on the large label on the back of the printer, also found in the configuration label printout.)

• Product Configuration Code (PCC) (15 digit number found on the label on the back of the unit)

76


Figure 38 • ZQ620 Configuration Label

Building Two-Key Report...

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Zebra Technologies

ZQ620

Serial Number:

XXZKJ173000235

PCC: ZQ62-AUWA001-00

Name: XXZKJ173000235

Program:

OS: 6.5.0

PLD: 15 Rev. 65

PSPT: 8 Rev. 5

PMCU: Rev. 6

Firmware: V85.20.08ZP37774

Checksum: DA31

Cable Communications:

19200 BPS, null,8,1

Handshake: rts/cts

DSR: 0

Universal Serial Bus:

2.0 Full Speed Device

Vendor ID No: 0x0ASF

Product ID No: 0x014C

Manufacturer String: Zebra Tec hnologies

Product String: ZTC ZQ620-203d pi CPCL

ID string: off

Bluetooth: iOS: supported

Version: 4.3.1p1

Date: 02/13/2015

Baud: 115200

Device: Printer

Mode: Slave

Friendly Name: XXZKJ173000235

Minimum Security Mode: 1

Discoverable: on

Bluetooth Spec: 3.0/4.0

Enabled: on

Address: AC:3F:A4:C6:8D:41

AC3FA4C68D41

Wireless:

Radio: 802.11 a/b/g/n/ac

Region: usa/canada

Country: usa/canada

Enabled: on

MAC Address: ac:3f:a4:C6:8D:40

IP Address: 0.0.0.0

Printhead Test

Operating Mode: infrastructure

International Mode: off

Preamble Length: long

Identifies Printer as a ZQ620

DHCP: on

DHCP CID type: 1

Printer Serial

Number

MAC Address: 00:07:4D:7A:7B:26

IP Address: 0.0.0.0

Netmask: 255.255.255.0

Gateway: 0.0.0.0

DHCP: on

DHCP CID type: 1

DHCP CID: 00074D7A7B26

Firmware

Version

Netmask: 255.255.255.0

Gateway: 0.0.0.0

TCP Port: 6101

Alternate TCP Port: 9100

TCP JSON Config Port: 9200

UDP Port: 6101

Remote Server:

Remote Server Port: 10013

TCP: on

UDP: on

LPD: on

DHCP: on

BOOTP: on

MFi Supported

SMTP: on

POP3: on

SNMP: on

TELNET: on

MIRROR: off

UDP Discovery: on

Weblink:

DHCP CID type: 1

DHCP CID: ac3fa4c68d40

Peripherals:

Bluetooth TM

Radio Address

77


Power Management:

In-activity Timeout:36000 Secs

Low-battery Timeout:60 Secs

Remote (DTR) pwr-off:Disabled

Voltage :8.54

Low-bat Warning :6.93(176)

Low-bat Shut-down :6.53(166)

Power On Cycles :23

Battery Health :good

Battery Cycle Count:NA

Memory:

Flash :134217728 Bytes

RAM :8388608 Bytes

Label:

Width :576 dots, 72 mm

Height:65535 dots, 8191 mm

Sensors: (Adj)

Pres[DAC:128,Thr:60,Cur:0]

Label Removed

Media [91 (576 dots)]

Black Bar [DAC:136,Thr:70,Cur:0

]

Gap [DAC:130,Thr:50,Cur:96]

Temperature :27C (62)

Voltage :8.0V (255)

Resident Fonts:

Font Sizes Chars

--------- ----- -----

0 0- 6 20-FF

1 0 20-80

2 0- 1 20-59

4 0- 7 20-FF

5 0- 3 20-FF

6 0 20-44

7 0- 1 20-FF

File Directory:

File Size

--------------- --------

E:2KEY.TXT 3507

E:TT0003M_.TTF 169188

134044672 Bytes Free

Command Language:

CCL Key ‘!’[21]

ZPL Configuration Information:

Rewind.........Print Mode

Mark...........Media Type

30.0.............Darkness

+00.......Tear Off Adjust

2030.........Label Length

72mm..........Print Width

7Eh........Control Prefix

2Ch.............Delimiter

00...........Top Position

No Motion..Media Power Up

Feed....Media Head Closed

00............Left Margin

576..........Dots per row

End ZPL Configuration

Print-head test: OK

End of report

Press FEED key to enter DUMP mode




ZQ620

Serial Number:

XXZKJ173000235



Program:

OS: 6.5.0

PLD: 15 Rev. 65

PSPT: 8 Rev. 5

PMCU: Rev. 6


Checksum: DA31


19200 BPS, null,8,1

Handshake: rts/cts

DSR: 0







ID string: off


Version: 4.3.1p1

Date: 02/13/2015

Baud: 115200

Device: Printer

Mode: Slave



Discoverable: on


Enabled: on


AC3FA4C68D41

Wireless:


Region: usa/canada

Country: usa/canada

Enabled: on


IP Address: 0.0.0.0

Netmask: 255.255.255.0

Gateway: 0.0.0.0




Security: none

Stored ESSID: 125

Associated: no

DHCP: on

DHCP CID type: 1


Power Save: on

Ethernet:


IP Address: 0.0.0.0

Netmask: 255.255.255.0

Gateway: 0.0.0.0

DHCP: on

DHCP CID type: 1


Active Network Information:

Active Network: Unknown

IP Address: 0.0.0.0

Netmask: 255.255.255.0

Gateway: 0.0.0.0

TCP Port: 6101



UDP Port: 6101

Remote Server:


TCP: on

UDP: on

LPD: on

DHCP: on

BOOTP: on

FTP: on

HTTP: on

SMTP: on

POP3: on

SNMP: on

TELNET: on

MIRROR: off

UDP Discovery: on

Weblink:

DHCP CID type: 1


Peripherals:

LCD: Installed

Figure 38a • ZQ620 Configuration Label (cont.)





Voltage :8.54


802.11 ac radio option installed. This section details the radio’s network settings

RAM :8388608 Bytes

Label:



Sensors: (Adj)


Label Removed



]



Voltage :8.0V (255)

Resident Fonts:

Font Sizes Chars

--------- ----- -----

Ethernet Information

2 0- 1 20-59

4 0- 7 20-FF

5 0- 3 20-FF

6 0 20-44

7 0- 1 20-FF

Network Information

--------------- --------

E:2KEY.TXT 3507

E:TT0003M_.TTF 169188



CCL Key ‘!’[21]




30.0.............Darkness












Print-head test: OK

End of report

Peripherals Installed enter DUMP mode

78





ZQ620

Serial Number:

XXZKJ173000235



Program:

OS: 6.5.0

PLD: 15 Rev. 65

PSPT: 8 Rev. 5

PMCU: Rev. 6


Checksum: DA31


19200 BPS, null,8,1

Handshake: rts/cts

DSR: 0







ID string: off


Version: 4.3.1p1

Date: 02/13/2015

Baud: 115200

Device: Printer

Mode: Slave



Discoverable: on


Enabled: on


AC3FA4C68D41

Wireless:


Region: usa/canada

Country: usa/canada

Enabled: on


IP Address: 0.0.0.0

Netmask: 255.255.255.0

Gateway: 0.0.0.0




Security: none

Stored ESSID: 125

Associated: no

DHCP: on

DHCP CID type: 1


Power Save: on

Ethernet:


IP Address: 0.0.0.0

Netmask: 255.255.255.0

Gateway: 0.0.0.0

DHCP: on

DHCP CID type: 1


Active Network Information:

Active Network: Unknown

IP Address: 0.0.0.0

Netmask: 255.255.255.0

Gateway: 0.0.0.0

TCP Port: 6101



UDP Port: 6101

Remote Server:


TCP: on

UDP: on

LPD: on

DHCP: on

BOOTP: on

FTP: on

HTTP: on

SMTP: on

POP3: on

SNMP: on

TELNET: on

MIRROR: off

UDP Discovery: on

Weblink:

DHCP CID type: 1


Peripherals:

LCD: Installed

Figure 38b • ZQ620 Configuration Label (cont.)





Voltage :8.54


Low-bat Shut-down :6.53(166)

Power On Cycles :23

Battery Health :good

Battery Cycle Count:NA

Memory:

Flash :134217728 Bytes

RAM :8388608 Bytes

Label:



Sensors: (Adj)


Label Removed



]



Voltage :8.0V (255)

Resident Fonts:

Font Sizes Chars

--------- ----- -----

0 0- 6 20-FF

1 0 20-80

2 0- 1 20-59

4 0- 7 20-FF

5 0- 3 20-FF

6 0 20-44

7 0- 1 20-FF

File Directory:

File Size

--------------- --------

E:2KEY.TXT 3507

E:TT0003M_.TTF 169188



CCL Key ‘!’[21]




30.0.............Darkness












Print-head test: OK

End of report

Press FEED key to enter DUMP mode

Flash and RAM

Memory Installed

Maximum Label Size

Resident Human

Readable Fonts

Installed

Files loaded in printer memory (includes pre-scaled or scalable fonts)

CPCL and ZPL programming languages are supported

79


Specifications

Note • Printer specifications are subject to change without notice.

Printing Specifications

Parameter

Print Width

Print Speed

ZQ620 ZQ610

Up to 72 mm (2.91 in.) Up to 48 mm (1.89 in.)

Same 101.6 mm (4 in.)/ second

127 mm (5 in.)/second in Draft Mode

5.08 mm (0.20 in.) 4.31 mm (0.17 in.) Printhead Burn

Line to Tear

Edge Distance

Printhead Life 600K inches of paper feed MTBF when using Zebra media.

Print Density 203 dots/in. or better

Same

Same

Memory and Communications Specifications

Parameter

Flash Memory

RAM Memory

Standard

Communications

ZQ6 Printers

512 MB 1

256 MB 1

RS-232 serial port (14 Pin serial connector)

Configurable Baud rate (from 9600 to 115.2 Kbps), parity and data bits.

Software (X-ON/X-OFF) or hardware (DTR/STR) communication handshake protocols.

USB 2.0 Full Speed Interface (12 Mbps)

1. Dual Radio: 802.11ac with Bluetooth v4.1 (both Classic & BLE)

2. Bluetooth v4.1 (both Classic & BLE)

Wireless

Communication

Options

Real Time Clock

(RTC)

Ethernet

Time and date under application control. Refer to ZPL Programming

Manual, available at www.zebra.com/manuals for RTC commands.

10 or 100 mps Ethernet auto detect when docked in cradle.

1. Memory configuration on your printer may be ascertained by printing a configuration label as detailed on page 75.

80


Label Specifications

Parameter

Max Media Width

Max/Min Label

Length

Black Bar Sensor to

Printhead Burnline

Distance

Media Thickness

(except Tag)

Max Tag Thickness

Max Label Roll

Outer Diameter

Inner Core

Diameters**

Black Mark Location

ZQ620

25.4 to 79.4 mm

(1.0 to 3.125 in.)

12.7 to 812.8 mm

(0.5 to 32 in.) maximum

15.87 mm (0.62 in.)

+/-

0.635 mm (0.025 in.)

2.3 to 6.5 mils

(0.05842 to 0.1651 mm)

2.3 to 5.5 mils

(0.05842 to 0.1397 mm)

66.8 mm (2.6 in.)

Black Mark

Dimensions

19 mm (0.75 in.) or

35.05 mm (1.38 in.)

The reflective media black marks should be centered on media roll

Minimum mark width:

12,7 mm (0.5 in.) perpendicular to inside edge of media, centered within the width of the roll.

Mark length: 3-11 mm

(0.12 to 0.43 in.) parallel to inside edge of media.)

ZQ610

25.4 to 55.37 mm

(1.0 to 2.18 in.)

Same

13.46 mm (0.53 in.)

Same

Same

55.8 mm (2.2 in.)

Same

Same

Same

Note • Use Zebra brand direct thermal media that is outside wound.

Media may be reflective (black mark) sensing, or transmissive (gap) sensing, die-cut, continuous or linerless. For die-cut labels, use only full auto dies.

** ZQ6 printers support coreless media which is 19 mm (0.75 in.) in inner diameter.

81


CPCL Font and Bar Code Specifications and Commands

Standard Fonts 25 bit-mapped fonts; 1 scalable font (CG Trimvirate

Bold Condensed*) *Contains UFST from Agfa Monotype

Corporation Downloadable optional bit-mapped & scalable fonts via Net Bridge software.

Available Optional Fonts Optional International character sets: Chinese 16 x 16

(trad), 16 x 16 (simplified),24 x 24 (simplified); Japanese

16 x 16, 24 x 24

Barcode (CPCL Command)

Linear Bar Codes

Available

Aztec (AZTEC)

Codabar (CODABAR, CODABAR 16)

UCC/EAN 128 (UCCEAN128)

Code 39 (39, 39C, F39, F39C)

Code 93 (93)

Code 128 (128)

EAN 8, 13, 2 and 5 digit extensions (EAN8, EAN82,

EAN85, EAN13, EAN132, and EAN135)

EAN-8 Composite (EAN8)

EAN-13 Composite (EAN13)

Plessey (PLESSEY) lnterleaved 2 of 5 (I2OF5)

MSI (MSI, MSI10, MSI1110)

FIM/POSTNET (FIM)

TLC39 (TLC39)

UCC Composite A/B/C (128(Auto))

UPCA, 2 and 5 digit extensions (UPCA2 and UPCA5)

UPCA Composite (UPCA)

UPCE, 2 and 5 digit extensions (UPCE2 and UPCE5)

UPCE Composite (UPCE)

MaxiCode (MAXICODE)

PDF 417 (PDF-417)

Datamatrix (using ZPL emulation) (DATAMATRIX)

QR Code (QR)

2-D Bar Codes Available

Rotation Angles

RSS:

RSS-14 (RSS-Subtype 1)

RSS-14 Truncated (RSS-Subtype 2)

RSS-14 Stacked (RSS-Subtype 3)

RSS-14 Stacked Omnidirectional

(RSS-Subtype 4)

RSS Limited (RSS-Subtype 5)

RSS Expanded (RSS-Subtype 6)

0°, 90°, 180°, and 270°

82


ZPL Font and Bar Code Specifications and Commands

Standard Fonts 15 bit-mapped fonts; 1 scalable font (CG Trimvirate

Bold Condensed*) Downloadable optional bit-mapped & scalable fonts via Net Bridge software.

Available Optional Fonts Zebra offers font kits covering multiple languages including

Simplified and Traditional Chinese, Japanese, Korean,

Hebrew/Arabic, and others.

Linear Bar Codes

Available

2-D Bar Codes Available

Rotation Angles

Barcode (CPCL Command)

Aztec (^B0)

Codabar (^BK)

Codablock (^BB)

Code 11 (^B1)

Code 39 (^B3)

Code 49 (B4)

Code 93 (^BA)

Code 128 (^BC)

DataMatrix (^BX)

EAN-8 (^B8)

EAN-13 (^BE)

GS1 DataBar Omnidirectional (^BR)

Industrial 2 of 5 (^BI) lnterleaved 2 of 5 (^B2)

ISBT-128 (^BC)

LOGMARS (^BL)

Micro-PDF417 (^BF)

MSI (^BM)

PDF-417 (^B7)

Planet Code (^B5)

Plessey (^BP)

Postnet (^BZ)

Standard 2 of 5 (^BJ)

TLC39 (^BT)

UPC/EAN extensions (^BS)

UPC-A (^BU)

UPC-E (^B9)

Maxi Code (^BD)

QR Code (^BQ)

0°, 90°, 180°, and 270°

83


Troubleshooting Tests. Zebra ZQ620, ZQ610/620

13. Blank LCD screen:

14. No NFC Connectivity