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CHAPTER 12 — Troubleshooting
Upgrading Firmware
New with the UltraPleX 40max is the ability to upload new firmware to the drive. Typically, Plextor creates new firmware revisions to meet the peculiar needs of large computer manufacturers. It is rare that these will impact the performance or operation of your drive. However, if after you have proceeded through troubleshooting with no result, you should check out our web site to learn about the latest firmware.
Firmware upgrades can be found in either the Technical Support area or on the
Downloads page. There will be a description of the new firmware and its intended use. Follow instructions for downloading, then simply run the executable file on your system. The firmware upgrade will occur automatically.
For the change to take effect, you must cycle power to the drive and reboot your system. For an internal drive, simply shutdown your PC. For an external drive, reboot the system and turn the power to the drive off and on again.
Apple Computer Users:
Read Section 12.3—Apple Macintosh
Technical Support
If you still cannot solve your problem after reviewing the relevant sections of this chapter, visit the Technical Support and Frequently Asked Questions areas of our web site.
NOTE: We encourage you to go to the Plextor web site (www.plextor.com) before attempting to contact Technical Support. The answers to the most common questions callers ask can be found quickly in the Frequently
Asked Questions area. A link to the FAQ can be found on our home page.
If your problem persists, we ask you to try to isolate the problem before contacting Technical Support. To do this, you should boot the system to DOS from a floppy. The contents of this floppy may be available on our web site. If you cannot locate the files on our web site, you will need to contact Technical
Support following the instructions in Chapter 13. They can help you locate the files or send them to you via email.
Once you have created the floppy, insert it into the floppy drive and reboot your system. At the prompt select the drive letter for the CD-ROM drive (e.g.
at the A: prompt, type D:). If the drive is functional and you have a disc in the drive, you should be able to see a list of directories and files on the CD (type
DIR at the prompt). If the CD-ROM drive is functioning properly, you can then
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ULTRAPLEX 40X OPERATION MANUAL
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